Name: Hellaby Hall Hotel, BW Signature Collection
Address: Old Hellaby Lane Hellaby, ., Rotherham, S66 8SN, GB

8/10

Excellent

25 Jul 2026

Bernard

The big pool and well equipped gym makes this hotel.
Lovely breakfast and welcoming staff.

10/10

Exceptional

23 Jul 2026

Graham

Beautiful old manor and gardens hotel.
Attached to the hotel is a Spa and swimming pool which were great.
Lots of weddings seem to be held here

8/10

Excellent

21 Jul 2026

Peter

Great value. Pleasant stay and staff were very fri5and helpful

8/10

Excellent

18 Jul 2026

Joan

The staff, especially Reception and a young blonde-haired lady who had only been there about 3 weeks were exceptional.
Having the bar & the restaurant on the top floor is a bit odd, but it is comfortable.
The food in the restaurant was very poor as was the quality of the wine. The gentleman acting as Maitre was brusque, untidy and unwelcoming. We booked our table for 7 and were prompt. But he wanted us to have courses in rapid succession. When we asked for a pause his response was that it was already cooked so we needed to have it then. We were invited to look at the pudding menu at 8.15 and asked if we could please have a little break, bearing in mind that dining didn’t start until 7 pm. He told us if we wanted dessert we would have to order as the kitchen closed at 8.30. We declined pudding.
This is supposed to be a 4-star hotel - and everything about it is 4-star. However, I would not give the dining room one star. Sitting in reception in the afternoon waiting for my friend to arrive, who was also staying at the hotel, I heard a lot of people going out to dine and booking Uber. I now know why. There were very few people- perhaps 6-8 dining at the hotel on Thursday evening, which speaks for itself. I felt very unwelcome, rushed and uncomfortable. When meeting friends to dine - it’s lively to chat and linger over each course. We were given an hour and a half to eat all 3 courses. Most of which were inedible anyway.
Such a pity. Everything else was good.
Dr Joan Whieldon

Self

10/10

Exceptional

16 Jul 2026

Richard

Overall a nice place to stay with warm friendly staff and well appointed rooms.

Self

6/10

Pleasant

16 Jul 2026

Lee

Needs refurbishing and smelled like old people's home

Self

8/10

Excellent

15 Jul 2026

Barrie

The venue was clean and well maintained with a gym and pool. I would recommend this accommodation

Self

8/10

Excellent

13 Jul 2026

Ruth

It was ok

8/10

Excellent

09 Jul 2026

Lee

This is a hotel which is both modern and a little outdated. The room was clean and comfortable. I stayed in really hot weather and there is no air conditioning

Self

8/10

Excellent

05 Jul 2026

Angela

Nice hotel, good helpful staff, could do with a little freshen up in places, such as the pool area. Stayed for 2 nights with breakfast. The first morning, breakfast, e.g sausage and bacon a bit too over done. Second morning much better.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Susan

Staff are amazing

6/10

Pleasant

28 Jun 2026

Tanya

The hotel needs some updating.
Our room was small, not well ventilated, very stuffy. The towel rail was on constant while ever the light was on in the room, and in an already stuffy room not ideal. It also smelt quite fusty when we first went in.

We paid through a 3rd party site but had we booked through their website with a discount code as wedding guests it would have been 3 times as much and was definitely only work what we paid which was less than £60 for a standard room breakfast not included.

Communal rooms for the wedding didn’t have adequate air conditioning either!

We would not book to stay here again and only stayed as we were at a wedding!

I had considered the spa here before based on website images but having seen it in person as a hotel I think I’d feel very dissatisfied

Friends_and_family Friends

4/10

Poor

19 Jun 2026

Les

Didn’t have time for spa
Breakfast was expensive
My wife only had a coffee and was charged
Only 2 teabags and 2 coffee sachet in the room
Otherwise she would have had it there
Room was very dark and too far from restaurant and bar
My wife recently had a big operation so was awkward where we was put
In the morning I was told we had the wrong room
We had 56 but was supposed have 76
It was clean but tired
Don’t think we will stay again

Partner

10/10

Exceptional

11 Jun 2026

Mark

Excellent Hotel and surrounding

Self

4/10

Poor

06 Jun 2026

Marynka

Thread bare carpets. Lighting unsynced and difficult to work out in the bedroom. Dirty toilet bowl. Spar. Changing rooms unkept with broken lockers.
Worst of all, an hour and a half wait for our meal in the restaurant, the food was just thrown on the plate with no attempt at presentation, especially considering the price. Our question as to where are meal was shrugged off. When we complained all that was said was would we like a free drink? Really?This hotel presents itself as a top class wedding venue. Personally I would be embarrassed to invite friends and family to.

Partner

6/10

Pleasant

05 Jun 2026

Ajanth

Staff where very friendly, but it was a maze to get to the room, clearer signs need to be put up to direct people to their rooms. Due to warm weather it would have been ideal for the rooms to have A/C

Self

10/10

Exceptional

01 Jun 2026

FOLUKE

Lovely breakfast

Family_with_children

8/10

Excellent

31 May 2026

Chris

Very welcoming staff. And friendly

Friends_and_family Family

10/10

Exceptional

28 May 2026

Barry

Always stay at this hotel when visiting family .,consistently high standards and never fails to please when we visit.

Partner

4/10

Poor

25 May 2026

Yvonne

Reception lady didn't even get out her chair to greet us
Their was a wedding at the venue and I feel as a regular guest we were ignored
I paid alot off money for the 6 off us to stay their and I won't recommend or stay here again
My son went to the bar and asked for a pint off larger only to be told their was no glasses ??
I asked for 2 bottles off cider and was given hot glasses out the dishwasher
We had nowhere to sit because all tables and chairs were taken up by wedding guests
We did eventually sit outside the spa but was asked to leave due to the fact it was closing so off to our rooms we went
The tall man in the spa was absolutely amazing friendly and kind
Never again and expensive for nothing
Slamming door hotel bang bang bang all night

Friends_and_family Family

8/10

Excellent

25 May 2026

Terence

Ok

8/10

Excellent

24 May 2026

Susan

Excellent hotel and leisure facilities couldn't fault the pool staff. On the main the hotell staff were great especially the restaurant and reception staff. There was a problem with the bar on the last night with the till down which took quite a while to sort with the hotel going to shut the bar (not helpful) Thankfully a young guy came up and took charge with an alternative way around payment. It wouldn't put me off booking again as things happen, just think it could of been dealt with a lot quicker.

Partner

4/10

Poor

18 May 2026

Ryan

very tired hotel, restaurant was depressing , nice breakfast though

Self

6/10

Pleasant

17 May 2026

michael

Room very old fashioned and had seen better days. Could do with refurbishing.

Partner

8/10

Excellent

16 May 2026

Olatunde

Clean and tidy room.

Business Self

6/10

Pleasant

15 May 2026

Paul

Check-in and check-out

10/10

Exceptional

05 May 2026

Carnetta

Didnot have breakfast did not use spa. Staff very niceroom nice and clean

Self

10/10

Exceptional

04 May 2026

Francisco J

Everything

Family_with_children

8/10

Excellent

01 May 2026

Chris

.

10/10

Exceptional

30 Apr 2026

Elizabeth

Every staff member was beyond nice and super helpful.

Family

6/10

Pleasant

23 Apr 2026

Saleem

Nice friendly staff the room was nice basic breakfast the dinner was average free carparking nice swimming pool and spa was cold not heating up sauna and steam room was working.

Self

8/10

Excellent

18 Apr 2026

Susan

I stayed for two nights. The room was comfortable and yes the furniture was a little dated in it but it didnt matter as I was out most of the time. Bathroom was good.
I had a meal in the bar area and I was well looked after by lovely staff. Meal was tasty, hot and came quite quickly.
I used the swimming pool and sauna plus an early morning pilates class. Everything was good. I suppose an available timetable of what was on would have been useful and it being made clear what was included for guests. Everything was included.
Breakfast was very ordinary but I am sure people would find things to suit.

Self

4/10

Poor

09 Apr 2026

Gary

The Spa rub and swimming pool were extremely cold. The Pool, sauna and steam room requires some TLC.

Business

8/10

Excellent

05 Apr 2026

John

Good amenities but a bit run down and old

8/10

Excellent

30 Mar 2026

Hazel

The good bits: Room was a good size, bed was comfy, as we're the pillows and everything was very clean. Breakfast time booked to avoid overcrowding, function room activities couldn't be heard from the bedrooms.
Not so good bits: window was edged with green growth externally, bathroom mirror lights not working, dated shower fitting over the bath. Hospitality tray ok, usual choice, breakfast not very inspiring and not very warm. Carpets in communal areas showed signs of damage and were stained in parts.
Staff were friendly and helpful.
All in all a decent enough place but not overly impressed especially as the pool and spa access is outside the hotel - not great on a cold and windy evening

Partner

6/10

Pleasant

28 Mar 2026

Kiran

Small rooms top quality dinner medium quality breakfast

Partner

6/10

Pleasant

26 Mar 2026

chris

Very tired and dated rooms. Bathrooms need upgrading and cleaning process

Self

10/10

Exceptional

22 Mar 2026

Sylvie

The spa was very relaxing. The bubble pool water could have been warmer though.

Self

10/10

Exceptional

18 Mar 2026

john

Only problem was getting to the room which involved climbing stairs but once there it was great. Superb gym available and good sized pool. Would definitely consider trying here again.

Partner

10/10

Exceptional

15 Mar 2026

Daniel

Room clean and enjoyed spending time with friends in the bar

Partner

10/10

Exceptional

10 Mar 2026

Stephen

Yes

6/10

Pleasant

02 Mar 2026

DANIEL

Nice hotel, was showing signs of wear and tear. A little dated.

8/10

Excellent

28 Feb 2026

Saleem

Free parking friendly staff nice dinner and breakfast and nice room

Self

8/10

Excellent

27 Feb 2026

Eddie

Room was clean and fine for a single person.staff were all friendly and the breakfast was good.the leisure centre has a good pool with sauna and steam room.just off the motorway with a good car park.its a bit dated but clean.its needs clearer signage on the landings

Self

4/10

Poor

22 Feb 2026

Gary

Unfortunately the hotel is starting to get a little dated. The room we stayed in had a few faults. The radiator valve was broken and I had to improvise to keep the room at a good temperature. The taps/faucet were hanging loose into the sink and the shower was unusable as it could only deliver very hot water. Although reported on the first morning they weren't fixed for our next day and no alternative was offered. Luckily we had other options so worked around it fine, but I was disappointed with the handling.

Friends_and_family Family

6/10

Pleasant

22 Feb 2026

Andrew

The whole Hotel is looking tired and dated and a little bare. It looks and feels more like an old Travelodge than a Spa Hotel.
Breakfast was mediocre and we had to asks for fresh pastries as the ones out were stale.
Staff did the job but no information was offered at Check-in we had to find out the location of the restaurant and dining times ourselves.

The room was spacious and clean but a long walk from reception.

Partner

4/10

Poor

12 Feb 2026

Ricki

woken up multiple times during the night by loud sounds of people unloading a dishwasher or something similar.

Also the plug in the bathroom was making a ridiculously loud gurgling sound

10/10

Exceptional

08 Feb 2026

Mark

Nice room great leisure facility

Friends_and_family Family

6/10

Pleasant

09 Jan 2026

Jeremy

No hot water!

Business

8/10

Excellent

05 Jan 2026

David

Clean room
friendly staff.
Tepid washing water
Skimpy considering price paid.

Leisure Self

2/10

Poor

18 Dec 2025

Maurice

Furniture & carpets need replacing, restaurant closed early, bar meal was served without cutlery 15 mins before we got any but even before then the food was inedible. Breakfast was cold, coffee was cold, toast was good, spa was good, will not be going back, very disappointed considering the misleading information on their website.

Leisure Family

2/10

Poor

14 Dec 2025

Adam

This was booked months ago for a birthday getaway. We arrived late ( our fault I know ), went to the car park and then had to wait 25 minutes to check in ( partner is due to give birth in 2 weeks )
Then we needed a sat nav to get to the room.
Ok room was nice and clean ( Tv didn’t work ).
So we thought ok go to the hot tub and relax, asked a member of staff for directions and was told it was literally straight down the walkway and through the door. We got to the pool and it was freezing, the hot tub was a cold tub so that was very disappointing indeed.
Bed comfy and shower good as well.
Then breakfast the next morning was booked for 9:45 and had to q so the staff member could seat 8 other people that were booked for 10am, then got to us and said “let me see if we have a table” and walked off, 10 minutes go by and we still waiting, then see the same woman serving coffee out to people all whilst 4/5 tables are clearly empty. So a different staff member comes over to seat us.
Partner is not happy with this at all and after the good reviews I was really looking forward to my stay.

Partner

10/10

Exceptional

06 Dec 2025

Mary

Nice clean and comfortable, spacious room

Leisure Partner

10/10

Exceptional

01 Dec 2025

John

Excellent

8/10

Excellent

30 Nov 2025

Joanne

Good value for money will definitely be coming back

Friends_and_family Friends

8/10

Excellent

29 Nov 2025

Anne

Clean and simple. Nice spa inc but the jacuzzi could have done with bring a tad warmer. Pool decent length to get a swim in.

8/10

Excellent

28 Nov 2025

Alan

Another good few days staying in the hotel due to work requirements

Business

8/10

Excellent

19 Nov 2025

Richard

Much of the facilities looking tired. In particular, the bathroom in our room was poorly maintained with very dodgy grouting and moldy bath surround

6/10

Pleasant

17 Nov 2025

Dean

Dated hotel in need of refurbishment, everything dated. Hotel food tastes good but let down by dirty cutlery on the table.

Business

10/10

Exceptional

10 Nov 2025

Jez

Really nice hotel, spacious room, good, large pool, good breakfast

8/10

Excellent

05 Nov 2025

Monika

The room was spotless and the breakfast lovely.

Business Self

10/10

Exceptional

03 Nov 2025

Fiona

Nice room lovely food

Partner

10/10

Exceptional

29 Oct 2025

Mariam

Spa was good water was frezzing when it stated it was heated pool

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Mark

Best place with 50 miles loved it

Great place very welcoming and staff friendly, spa is awesome and definitely stay again
Well done all you have a new customer

Business

8/10

Excellent

19 Oct 2025

Zulfiqar

The hotel location is perfect — very convenient and close to everything. The customer service is outstanding, and all the facilities are excellent. However, the breakfast menu is quite limited and could use more variety. Additionally, I noticed a bee in the breakfast area, which should be checked for better hygiene

Business Self

10/10

Exceptional

15 Oct 2025

Craig

Pros - friendly check-in also nice and quick, big room and very comfy bed, big towels which i need lol.
Cons - nothing comes to mind

Business

10/10

Exceptional

14 Oct 2025

Lee

Staff are excellent from front desk right threw to cleaners,restaurant staff were excellent,room was very clean,shower was brillant mist hotels the pressure is lacking but ours was excellent,every staff member was friendly,helpfull and polite - the facilities were excellent,clean up to date and easy to use(gym area) we really enjoyed our stay

Leisure Family

6/10

Pleasant

13 Oct 2025

Pete

Hotel was clean and staff were very helpful and friendly. The wi-fi was absolutely terrible though and it was impossible to get any work done or download anything to watch. The gym was very good and clean and airy.

Partner

10/10

Exceptional

26 Sep 2025

Robert

A1 stay

10/10

Exceptional

26 Sep 2025

Stefana

Great venue

Business

10/10

Exceptional

25 Sep 2025

Mark

The hotel was clean and equipped, he pool and gym was great to relax after a days work

10/10

Exceptional

24 Sep 2025

Lorraine

Great!

First time staying here as my usual hotel was full. Lovely food a great gym and the added bonus of a pool steam room and sauna - exceeded my expectations and will be staying again

Business

8/10

Excellent

22 Sep 2025

Daniel

Hotel and staff were excellent. Breakfast however was not good. Cold fried eggs and overpriced. Perfect location just off the motorway

Business

10/10

Exceptional

22 Sep 2025

Simon

The key cards only work one time. Each time you go back to your room you need to get reception to reload them with room access. Pretty time consuming and a bit annoying. Outside of that the hotel is nice. Decent gym.

6/10

Pleasant

22 Sep 2025

dale

Only negative was that the food was average. Limited choice for Vegans.
Otherwise great

Partner

10/10

Exceptional

12 Sep 2025

Chantelle

Lovely quiet night.

2/10

Poor

12 Sep 2025

Dr. Witold

Poor consumer service and smelly room

The room smelt of cigarettes. When I requested a different one o was forced to pay extra £14.50 or the alternative was to stay in the smelly room or sleep in my car.
No apology.

Business

6/10

Pleasant

11 Sep 2025

Juliet

Ok, for 1 night!

The pool and changing areas weren’t particularly clean and felt run down. Poor lighting in the room and the pillows were awful. On the plus side the food in the restaurant was lovely!

Business

10/10

Exceptional

10 Sep 2025

Kerry

Clean, friendly staff, relaxing environment and good value for money

Leisure Family_with_children

8/10

Excellent

08 Sep 2025

Verified traveler

Beautiful hotel. We had hoped to use the leisure facilities but the pool was closed for maintenance on the day we arrived (reception either weren’t aware of this/did not inform us, so we didn’t find out until we went over to the leisure and spa area which was a shame).

Partner

8/10

Excellent

08 Sep 2025

Lisa

ok - but not prepared to assist with check in

I appreciate that check in before 3pm is not guaranteed, but my experience on this visit (I've stayed before) was not what I would deem as positive customer service.
On arrival at 2pm we were told that housekeeping would not confirm room readiness prior to 3pm - not even an attempt to check. Most hotels will at least check - even if very busy

Partner

8/10

Excellent

04 Sep 2025

David

Good spa area

Business

10/10

Exceptional

01 Sep 2025

Se

It was my wife earth day and she loved it thank you

Leisure Partner

10/10

Exceptional

29 Aug 2025

Matthew

Excellent value: spacious and comfortable room, superb facilities.

Self

10/10

Exceptional

26 Aug 2025

Philip

Lovely hotel, lovely people. Fabulous fascilities.

Leisure Self

6/10

Pleasant

17 Aug 2025

Frazer

Hotel review

The room itself was extremely small and uncomfortably hot, making it difficult to relax. The reception area also had an unpleasant smell which left a bad first impression. Throughout the stay it was very noisy, and the water pressure in the bathroom was poor — it kept cutting out and making strange noises during the night, which made it hard to sleep. Overall, the place felt poorly maintained and not very welcoming. The night receptionist was really nice and helpful, which was one of the few positives during the stay.

Partner

8/10

Excellent

11 Aug 2025

Verified traveler

Nice sized rooms, just a little dated and very stuffy

Friends_and_family Family

10/10

Exceptional

04 Aug 2025

Paul

Great stay thank you

Business Self

10/10

Exceptional

31 Jul 2025

Jo

Hotel is beautiful from the outside. Staff were very friendly & welcoming. Plenty of parking. Pool was great! Room was clean & beds very comfy. We had a twin double room. Breakfast was lovely, plenty to choose from.
Only criticism, walls a little thin & could the person in the room next door coughing & being sick!
Otherwise really enjoyed our stay & would recommend.

Leisure Family

8/10

Excellent

31 Jul 2025

Elizabeth

Staff very friendly and keen to please. Rooms spacious and comfortable and food good. We had breakfast and evening meal over a two day stay. Menu interesting, varied and well presented. More thought needs to be given to staffing the bar at peak times when the hotel is fully booked. Would certainly stay there again - mainly because of the helpful and pleasant staff and the charm of the place itself.

10/10

Exceptional

31 Jul 2025

Mr John

Lovely last minute stay. Pool facilities and room enjoyable experience.

Leisure Family

10/10

Exceptional

29 Jul 2025

Laura

Bed was fairly comfy. Pillows not great, should have taken the option to ask for the pillow menu at reception. Room was clean and spacious. Was woken by next door showering. The plumbing is incredibly loud. Pool and spa was lovely. Pool very large and the gym looked good too. Didn't eat in the restaurant for dinner but walked through on the way to the bar and food looked very nice. Breakfast was nice.

Friends_and_family Family

8/10

Excellent

28 Jul 2025

Rajinder

Clean room, staff very helpful

Leisure Partner

6/10

Pleasant

04 Jul 2025

Julie

Convenient location, room was good and some staff were very friendly and helpful.
Pool/sauna area good, with excellent changing facilities.
Disappointing restaurant, quite a few people walking through - a bit of a thoroughfare!. First choice of dish not available. Often had to wait for staff eg in the dining room and the bar, also no gin glasses for G&T

Leisure Partner

8/10

Excellent

27 Jun 2025

Nicole

.

Leisure Family

8/10

Excellent

13 Jun 2025

Lynne

The staff were excellent and very accomywith out children. Sadly the room was not really 4*. The extra bed was very old and couldn’t actually sleep in it. The tv did not work and with 2 children was a bit of a disaster as we had promised them tv before bed. Jacuzzi didn’t work and has not for a long time apparently but it wasn’t communicated to us . Sheets had marks on them. Staff throughout the hotel were excellent and food in evening was great.

Friends_and_family Friends

10/10

Exceptional

26 May 2025

Andre

Very nice hotel

Leisure Family_with_children

8/10

Excellent

13 May 2025

Michael

It was a good place to wind down

8/10

Excellent

12 May 2025

Jiju

Great Hotel – But Avoid Booking Through Hotels.com

The hotel itself was excellent—clean rooms, helpful staff, and a great location. However, I strongly recommend not booking through Hotels.com or Expedia. I later found out that the rate I paid through these platforms was significantly higher than the price offered directly by the hotel. In some cases, the difference was substantial.

Do yourself a favor: call the hotel directly or book through their official website. You’ll likely get a better rate and avoid inflated prices from third-party booking sites.

Business

4/10

Poor

05 May 2025

Christian

Expensive

I was charged extra for breakfast and should have been free - also only 2 stayed instead of 3 and was still charged extra for ‘free’ breakfast

Partner