Name: Extended Stay America - Austin - Austin Airport
Address: 1311 Airport Commerce Drive, Austin, 78741, US

10/10

Exceptional

25 Jul 2026

Ms Amy

I would 1st love to sa, Thank you for all that you done for me. I had an amazing time when I was there. It was very nice peoples that also here as well. Easy to booked, but the best of all , the young lady at the front desk. She was so happy n helpful. She did everything she could to assist, I loved it. The young men that helped me to my room, gotta give him his Stars as well. I haven't been in a place like this in over 30 yrs. The staff was just amazing n helpful, I really enjoyed myself n Im coming back soon.

10/10

Exceptional

10 Jul 2026

Shawn

Everything and the staff was great

Business

8/10

Excellent

09 Jul 2026

Thuy

Clean, easy to park, no hair dryer

Family_with_children

4/10

Poor

06 Jul 2026

Victoria

The air conditioner in room 131 was not working, it’s to hot in Texas for that not to be noticed.

Self

2/10

Poor

28 Jun 2026

Oriana

No breakfast! It Was a lie

Partner

10/10

Exceptional

28 Jun 2026

Jessica

A little opener either in a drawer or magneted to the fridge would be helpful. Other than that everything was great.

10/10

Exceptional

27 Jun 2026

Higinio

La propiedad está algo deteriorada y huele un poco feo

Friends

8/10

Excellent

20 Jun 2026

Geoff

Clean room

Partner

10/10

Exceptional

12 Jun 2026

Adina

Everything was good!
You get what you paid for!
No problems with anything and staff were nice.

Friends

10/10

Exceptional

09 Jun 2026

Lorena

Any time I'm in Austin, this is my go-to. The staff is always so helpful

4/10

Poor

31 May 2026

wey jin

I was planning to give this hotel 3–4 stars because the room was clean, comfortable, and well-maintained. However, my experience upon checking out was very disappointing.
While waiting for my Uber to pick me up after checking out, I urgently needed to use the restroom. To my surprise, I was informed by the front desk staff that there is no public restroom available in the lobby for guests. They explained that the lobby restrooms had been removed because some guests left them in a messy condition.
As a paying guest who spent approximately $120 per nights as business trip . even if only for a few hours during a transit stop near Austin Airport, I find it unreasonable that there is no restroom available for guests in an emergency situation. Access to a restroom is a basic necessity.
Hotels have housekeeping staff to maintain cleanliness, and I do not believe a hotel of this standard cannot afford to provide and maintain a lobby restroom for its guests.
This was a very disappointing experience because the room itself was nice and clean. Unfortunately, due to this policy, I would not recommend this hotel to business travelers or anyone who may need restroom access before or after check-in and check-out, because there is couples block hotel or INN for extra $ 20 or offering same price .

Self

10/10

Exceptional

22 May 2026

Justin

Very easy and nice stay here

4/10

Poor

19 May 2026

Thomas

For an extended stay property you had a cook top in the room but no plates or silverware or coffee cups or coffee maker. You had a microwave but no plates.

Self

10/10

Exceptional

17 May 2026

Karla

very clean room always nice to have accessible kitchen

Pet

10/10

Exceptional

16 May 2026

Cesar

Great!

2/10

Poor

16 May 2026

Amar

My stay at this hotel was extremely disappointing and unfortunately one of the worst hotel experiences I’ve had. From the moment I entered the room, there was a very unpleasant smell that made the environment uncomfortable. The bed constantly shook and made noise with every movement, making it difficult to get proper rest or sleep comfortably.

What concerned me the most was the cleanliness of the bathroom. It appeared poorly maintained and visibly dirty, which is completely unacceptable for any hotel standard. Overall, the condition of the room and the lack of attention to cleanliness and comfort were very frustrating.

I rarely leave negative reviews, but this experience genuinely fell far below expectations. I hope management takes these issues seriously and improves the quality and maintenance of their rooms for future guests.

Friends

10/10

Exceptional

11 May 2026

Brayan

Buena atención por el personal, habitación limpia

Family_with_children

4/10

Poor

10 May 2026

Manoj

Front desk staff were arrogant and absolutely unfriendly if they were present there at all.
Internet was completely down for our stay

Family

6/10

Pleasant

28 Apr 2026

Ana M.

Necesitan cambiar sus almohadas y sus sobre camas, olía a muy usados y viejos

10/10

Exceptional

27 Apr 2026

Lorena

CLEAN ROOM AND STAFF WAS WONDERFUL

10/10

Exceptional

22 Apr 2026

Jorge

Everything was awesome

4/10

Poor

18 Apr 2026

Tugba

I have waited maybe 15 minutes for the staff in the front desk to arrive so I can check in.
Vending machine was not working, plugs in the room were not working properly.

10/10

Exceptional

12 Apr 2026

Monica

Room was clean.

2/10

Poor

12 Apr 2026

Tara

Broken elevator, room dirty, bathroom smelled of smoke

Family_with_children

4/10

Poor

29 Mar 2026

Shannon

Shower took a whole minute to get hot water. Breakfast was supposedly at 6, went down at 6:30 & no coffee. No cupsnot even for water on the room. Pillows were crap. Elevator was broken. When we parked after check-in, the side door was propped open with a rock, and there were dead cockroaches all over the entryway

Partner

6/10

Pleasant

18 Mar 2026

Lacita

We were there for 2weeks and the elevator only worked for 2 days

6/10

Pleasant

17 Mar 2026

Jason

Not a great hotel. Had to have them come and re-clean my bathroom as there was mold in the shower and toothpaste splatter on the floor in the entry. (They did come). Front desk wasn’t super professional, usually out back or on their phone. Elevator was broken the entire time (4 day stay) so you had to walk to the edges and no urgency or concern. Bed was hard and sloped downward slightly. No hangers in the closet, had to ask for those too. Don’t bother to check the amenities. Their “breakfast” is a small cooler with yogurt and some granola bars out in a hallway. It was fine otherwise? Good parking, lighting, room was spacious and clean otherwise, convenient location, safe.

Self

2/10

Poor

17 Mar 2026

Jennifer

A/C in room did not cool

Partner

6/10

Pleasant

15 Mar 2026

lacita

We have been here for 17 days and the elevator has been out 15 days and they have no idea when it will be fixed. we are on the 4th floor with a dog and it is super inconvenient

Business Family

10/10

Exceptional

09 Mar 2026

Miriam

Everything was good

Friends

2/10

Poor

08 Mar 2026

Erik

Don’t book this hotel took me an hour just to get in to check in. Restroom was super dirty hairs every where. Customer service was very unprofessional

Family_with_children

6/10

Pleasant

01 Mar 2026

Darla

Rooms were clean and staff were friendly. It was very loud and room are not sound proof at all. Outdoor area needed an uplift.

Friends

8/10

Excellent

27 Feb 2026

SaTonda

No not spotless. They don't sweep under the beds and the shower was not clean. But besides that everything was excellent.

Family_with_children

4/10

Poor

20 Feb 2026

La Tanya

limited amenities, small room, dirty, no real continental breakfast

Partner

4/10

Poor

17 Feb 2026

Jamielyn

Bathroom didn’t feel clean. Check in was unprofessional. We checked in with our name, got handed the two card keys and pointed to where our room was and that was it. Not accommodating at all. There was a liquid puddle in front of check in counter that no one bothered to clean up. Electricity went out during check out. I was there for only one night. Don’t think I’ll be staying there again.

8/10

Excellent

16 Feb 2026

Mariela

Staff members were so helpful and supportive. Love the room anything that u need it was there, but it needs a little more pay attention to details when cleaning the place.

Leisure Family

10/10

Exceptional

15 Feb 2026

Darian Savannah bliss

Thank

10/10

Exceptional

14 Feb 2026

Charles

Very clean

10/10

Exceptional

15 Jan 2026

Sarah

Room and hotel in general very clean. Receptionist very helpful. We had to leave very early for flight so couldn’t get coffee or breakfast in lobby but staff provided us with mugs (real not paper cups) coffee and machine for our room. 5 minutes away we visited Jarvis Tex Mex for a great, quick in restaurant meal.

Friends_and_family Family

6/10

Pleasant

01 Jan 2026

Sandra

Guests are allowed to cook in their rooms, but the management doesn't supervise to ensure they do so with the door closed, much less that they prepare light meals without strong odors that might disturb other guests. In a nearby room (on the third floor), someone was cooking with the door open, wearing only underwear, and the smell spread all the way to the reception area, which was quite unpleasant when you were trying to relax.

Business Partner

8/10

Excellent

13 Dec 2025

TRIN

My stay was extremely pleasant. Staff were friendly and helpful, and the room was really clean. I also loved the location because it was pretty easy getting to where I needed to go from there.

Leisure Self

10/10

Exceptional

12 Dec 2025

Andres

Great front desk staff

Leisure Family

10/10

Exceptional

22 Nov 2025

saskia

2

10/10

Exceptional

07 Nov 2025

Richard

clean

Business Self

6/10

Pleasant

31 Oct 2025

Heather

Not very clean. Saw towels sit in the hallway for three days before they picked up. The hair in the shower was there upon check in. The staff was very nice and helpful though. Rest of the property was well kept. This is not the hotels fault but we called the person above our room Stompy McStompsalot. Over all it’s not a bad spot at all.

Leisure Partner

10/10

Exceptional

23 Oct 2025

Michelle

Clean room, great staff

10/10

Exceptional

21 Oct 2025

Manuel

Nice

6/10

Pleasant

20 Oct 2025

Logan

Not bad for the price. But sheets had stains, there is nothing near by which is my own fault but again price. Front desk service is the toughest part. Almost didnt get my bag back before my flight because no one was there.

Business Self

10/10

Exceptional

23 Sep 2025

megan

Nice place for a quick stay!

Leisure Partner

4/10

Poor

02 Sep 2025

Amanda

Location was very convenient but our room was not clean and there was glass from a beer bottle in our shower.

Leisure Family_with_children

10/10

Exceptional

01 Sep 2025

Jo Ann

Nothing special to me

Leisure Partner

10/10

Exceptional

01 Sep 2025

Jo Ann

The sound was the only problem.

Leisure Family

6/10

Pleasant

05 Aug 2025

Bryan

Overall, our stay was OK and that’s it. The Elevator was not working most of our stay and the breakfast was lacking like others have mentioned (Muffin, coffee and oakmeal “grab and go”. The positives: close to the airport, free parking and the room was decent.

Business_and_leisure Family

6/10

Pleasant

23 Jul 2025

Kaley

Last minute booking. Would be a great stay if they work on the cleanliness.

10/10

Exceptional

23 Jul 2025

Andres

All great 👍

Family

6/10

Pleasant

20 Jul 2025

Ruben

International food smell throughout hallway

Business_and_leisure Self

2/10

Poor

19 Jul 2025

Juan

Elevators not working
Soda machine not working
Ironing board broken

Leisure Partner

4/10

Poor

13 Jul 2025

justin

Not too friendly

Leisure Self

8/10

Excellent

12 Jul 2025

Joe

Elevator didn't work but other than that it was ok.

Business Self

10/10

Exceptional

04 Jul 2025

monica

Nice and clean very quick check in & check out no complaints

10/10

Exceptional

02 Jul 2025

jackie

Clean, new, local

Leisure Friends

2/10

Poor

24 Jun 2025

Jon

Raddison at ATL Airport is the Rattison

We cancelled our stay next door at the Days Inn for the Raddison. Paid 75 dollars more and was dirty had to pay to park. Would have spent more to stay at the guesthouse at the airport if it wasn't too late to cancel. Not worth the money

Friends_and_family Family

10/10

Exceptional

12 Jun 2025

Claudia

I really like the stay. Very nice and quiet. And friendly staff

8/10

Excellent

03 Jun 2025

Wimberly

The room was simple and clean. Those who work there were friendly and helpful. I would stay again because the location is convenient to the airport. I do feel there should have been hangers for

10/10

Exceptional

30 May 2025

Binh

Not bad

10/10

Exceptional

20 May 2025

Marie E

This is a comfortable safe place to stay before a air line flight out of Austin, Texas. No problem with room or check in. The only problem was I reserved a king bedroom and they rented it to someone else. I had to take a room with queen bed. First time this has ever happened when I reserved a room. By the time I got to the hotel, all king bedrooms were rented.

Partner

8/10

Excellent

18 May 2025

Catarino

Very good experience.

Business_and_leisure Family

10/10

Exceptional

17 May 2025

Augustina

Really clean. Enjoyed my stay.

Business Self

10/10

Exceptional

12 May 2025

Renee

Only thing is didn’t get housekeeping service during the week I was there until the last day

Leisure Family

10/10

Exceptional

11 May 2025

shaun

Quiet easy booking and check-in and easier check out.

10/10

Exceptional

09 May 2025

david

clean

Business_and_leisure

10/10

Exceptional

05 May 2025

Augustina

No complaints.

Business Self

10/10

Exceptional

05 May 2025

Kelly

Great in almost every way!

I dealt with two employees, both were nice and helpful. The room was nice and clean. It reminded me of a dorm room, which I thought was fun. I didn’t hear any neighbors through any walls, even though I happened to run into a neighbor and could hear their tv pretty loudly when they opened their door. The fridge was very cold, which I really appreciated. The AC was strong. The shower had spectacular water pressure. Better than at home.

The only negative was that my reservation was for a king bed, but we got a queen and we weren’t informed at all until we got to the room. We had unpacked before I noticed then had to go to the front desk to ask about this and they said the reservation only says they’d give a king bed if available basically. It wasn’t a terrible inconvenience, but we got charged for the king. When I asked if I’d be getting a partial refund since they gave us a queen, the night shift front desk guy said I’d have to ask the manager in the morning, but that he was a really cool guy lol I inquired about it in the morning and the manager quickly told us he could give us a partial refund that was much more than I was expecting so I was very happy about that. Also, we had to wait until the morning to ask for a late check-out, and they let us check out an hour late.

There were some small inconveniences, but I really enjoyed my stay here. The staff was great, the location was great for my needs, it was right off the highway, and the room was great and clean!

Partner

8/10

Excellent

01 May 2025

Jennifer

good stay!

10/10

Exceptional

23 Apr 2025

Isaac

Absolutely loved my stay here I have 0 complaints they are doing an amazing job

Business Self

8/10

Excellent

16 Apr 2025

Sergio

Woke up this morning went to my van my bike was chained to the rack chains were cut bike is stolen….very disappointed and angry. Should have some kind of security. Would like to be paid value of bike $750..00

Business_and_leisure

8/10

Excellent

15 Apr 2025

Janely

It was a nice stay no complaints plus good parking. Only thing was that there was no trash can in the restroom and the breakfast is a grab and go so not really a breakfast just snacks.

Leisure Friends

6/10

Pleasant

08 Apr 2025

David

Clean and new.
Shaky area. Many people loitering behind the building; the air was thick with marijuana.
My bad, I didn’t realize that you have to pay extra for room service.

Business_and_leisure Self

2/10

Poor

06 Apr 2025

Fernando

I wasent even there and got charged

Friends_and_family Friends

8/10

Excellent

02 Apr 2025

Karl

It was quite good for relaxing

10/10

Exceptional

01 Apr 2025

Nile

Everything was okay, highway was a little loud but that’s it

Leisure Self

10/10

Exceptional

30 Mar 2025

Antonio

Some clarity needed

I thought that there was a real continental breakfast, instead it was a breakfast cereal grab and go. Other patrons had expressed the same disappointment. I think that that should be spelled out on the site to avoid confusion when travelers are on a fast paced travel plan.

Friends_and_family Family

8/10

Excellent

27 Mar 2025

Larry

n/a

Business Self

6/10

Pleasant

25 Mar 2025

David

Reserved a king room and checkin began at 3pm
Arrived ar 3 10 pm and clerk said no king rooms available, it was take a queen and no other options or explanations

Leisure Family

2/10

Poor

24 Mar 2025

David

Arrived at 3 10 pm, check in begins at 3 pm, and clerk told me the king suite i reserved was gone and no king rooms were available.
Never explained how a room had paid for in advance was gone, or how that many people could have shown up fir king rooms in 10 minutes

Leisure Family

10/10

Exceptional

23 Mar 2025

Kristine

Impresswd

10/10

Exceptional

23 Mar 2025

michael

No issues

Stay was fine, no issues.

Partner

10/10

Exceptional

20 Mar 2025

Lilian

The breakfast were only snacks

Leisure Family

10/10

Exceptional

20 Mar 2025

david

Property appears to be new and well maintaied

Leisure Partner

8/10

Excellent

15 Mar 2025

Renata

Was decent place to stay

10/10

Exceptional

14 Mar 2025

Angela

Stay was good.

6/10

Pleasant

12 Mar 2025

Elisha

It was okay for a quick stay.

Business_and_leisure Family_with_children

6/10

Pleasant

03 Mar 2025

steve

Great property but when we told the hotel staff about the people above us they just smiled and ignored our complaint

Business Friends

10/10

Exceptional

02 Mar 2025

Luis

I love it

2/10

Poor

28 Feb 2025

Leonel

Thay didn't have a room for me had to stay at Motel 6

Partner

10/10

Exceptional

25 Feb 2025

Cynthia

We don't live far, but had a really early flight so we decided to stay nearby. It was a very save location, and about 5 min from the airport. It was clean, nice staff, and we slept great! Very comfortable beds and you can't beat it for the price. We will be back for our next early flight!

10/10

Exceptional

23 Feb 2025

Ronald

The cleanliness and how safe the area is.

10/10

Exceptional

23 Feb 2025

Alina

Really nice staff

Business_and_leisure Partner

10/10