Name: Garner Hotel Del Valle Austin Southeast by IHG
Address: 2751 TX Hwy 71 East, Del Valle, 78617, US

8/10

Excellent

02 Aug 2026

Eliana

The property is under construction, so that affected the state of the property. The room was clean, beds nice, and staff helpful. Breakfast didn’t start until 6:30am, but we left before 6am and there were already some items out that we could grab to-go.

6/10

Pleasant

27 Jul 2026

Alejandro

Controller was disgusting

4/10

Poor

17 Jul 2026

Josue

If a hotel is undergoing a major remodeling project, they should close to the public, or at least make aware any potential guest about the inconveniences.

The website has great pictures and give the impression that is what a guest will experience. Never going back there.

Family_with_children

10/10

Exceptional

15 Jul 2026

Paul

The property is going through renovation, the area I stayed in has been completed and looks very good

Partner

4/10

Poor

07 Jul 2026

Maria

Location was convenient for my purposes. It was difficult to find because there’s no sign to see from the highway. It’s being remodeled. Elevators are outdated and look like construction elevators, musty smell in reception area but once you get to the room is fine. Comfortable bed and pillows. Clean sheets and bathroom. If you need fancy this is not it, but if you’re in town for something, on a budget and will just come to the room to crash it’s fine.

Self

10/10

Exceptional

30 Jun 2026

Donald

Everything was great !

Partner

4/10

Poor

08 Jun 2026

pamela

The hotel was being renovated. So I will give them a break on that. But the first room they put us in was covered in ants they were everywhere. So the second room they moved us to the lock didn't work. Finally the third room was ok. They should probably inspect the finished rooms before they put them in use. Not much for breakfast. Again maybe it's because they were renovating?

Friends_and_family Family

2/10

Poor

06 Jun 2026

Suzy

Breakfast sucked, the whole hotel is under a very dirty renovation which I should’ve been informed upon booking to make the choice of booking

Self

8/10

Excellent

01 Jun 2026

Kelli

Upgrading the property always a plus

Family

8/10

Excellent

20 May 2026

Emmett

Alot of renovations. I'm sure it will be great..

Self

2/10

Poor

19 May 2026

Erik

I paid 130 dlrs for a cheap ass room even motel 6 was like a five start compared to del valley

10/10

Exceptional

06 May 2026

Caleb

Good spot, everything’s was so nice

4/10

Poor

28 Apr 2026

sandra

Remodeling was being done , floors uneven , elevator not working. Door would not Lock , had to be moved to another room

Partner

4/10

Poor

17 Apr 2026

Jan

Property under renovation, no hot water

Family

2/10

Poor

09 Apr 2026

Kim

It is the cheapest near the Austin airport, but you get what you pay for. It seems to be halfway under construction for a remodel and I was unsure if my room was the old version or the version.

Self

2/10

Poor

01 Apr 2026

Michael

Worst experience of my life. The hotel was under construction. Tv did not work room was bad,
They tried to give me another room but the ac did not work. As for breakfast old cereal. Just a very disappointing experience.

Self

4/10

Poor

31 Mar 2026

Michael

most of the hotel was under construction/ renovation which was not stated prior. there was no gym or workout room. construction vehicles and debris occupied a lot of the parking areas. breakfast was bagels, muffins, or the make your own waffle. they did not have any active staff working the breakfast or any protein options. the workers doing the renovation work remained at the hotel at nights in their vehicles and the two picnic tables outside the lobby. there was no swimming area open and that was also advertised. i believe the hotel needs more work completed and more staffing on duty to accommodate guests. its shocking to walk into the lobby of the hotel and the entire first floor and both emergency stairwells have been stripped. no carpet but still the exposed tack strips running across the floor in the stairwells. there needs to be major disclosures to any customers looking to book a stay there because there are major discrepancies between reality and what was advertised at booking.

Self

2/10

Poor

31 Mar 2026

Anand

The hotel is very close to freeway and super noisy

2/10

Poor

30 Mar 2026

Leticia

Unfinished, Unprofessional, and Unusable

We arrived at 2:20 AM to find a hotel that looked completely abandoned. The lobby had construction materials for art and smelled strongly of fresh paint. It was clear the \"renovations\" were far from finished, despite the photos online.

Our experience went from bad to worse through three different rooms:
Room 1:No toilet paper, no towels, no sheets for the sofa bed, a broken phone that wouldn't connect to the front desk and the smell of fresh paint.
Room 2: An adjoining door that couldn't locked because it was stuck shut with paint. Completely unsafe for me and my two young daughters.To make matters worse, we found crumpled-up toilet paper shoved between the sofa cushions.
Room 3:Still no sheets or towels, and the paint fumes were overwhelming.

When I complained for the third time, the receptionist admitted they had no other rooms. Instead of fixing the issue, they suggested I go elsewhere and cancel my reservation—at 3:00 AM. Avoid this place even after renovations are completely they don't clean their rooms.

Family_with_children

10/10

Exceptional

21 Mar 2026

Guadalupe

It was ok

Partner

10/10

Exceptional

18 Mar 2026

Paul

Staff was professional
Even though the property is going through renovations, the floor I stayed on was completed and rooms were glorious

Self

4/10

Poor

18 Mar 2026

Michael

Clean room and wonderful staff, but no hot water in the room. The hotel is undergoing major renovations and much of it seems to be under construction. A worker was hammering late into the night on whatever he was working on, until maybe around 9 p.m.

Self

6/10

Pleasant

17 Mar 2026

Saul

It is under remodelation half of building is bare material

Self

8/10

Excellent

13 Mar 2026

Joseph

Under construction. Room was newly remodeled, but not done? TV had no signal, no hairdryer, no hangers, and bathtub/shower temperature sensor only allowed for lukewarm water.

Partner

2/10

Poor

13 Mar 2026

Jennifer

First off, we were directed to a different hotel. Second, they said there was hotel parking for 8 dollers a day and there was no long term parking. Horrible! Under construction. Ghetto.

Partner

2/10

Poor

11 Mar 2026

Lilly

Hotel is in bad conditions, rooms without ac, old elevators, the food so poor

Friends_and_family Family

2/10

Poor

04 Mar 2026

Erika

Unprofessional staff

10/10

Exceptional

28 Feb 2026

Tandolyn

Everything was good

10/10

Exceptional

25 Feb 2026

Tandolyn

Great

10/10

Exceptional

16 Feb 2026

Moises

Very pleased with night's staff was wonderful, the room was very clean and comfortable night attendant was extremely helpful thanks

10/10

Exceptional

09 Feb 2026

Emily

The staff was welcoming and efficient. They explained they were under renovation. The rooms were all updated and very comfortable. Would stay again.

Leisure Family

10/10

Exceptional

09 Feb 2026

Emily

They are doing construction around the hotel, however the rooms are done. The beds were comfortable and room was nice and clean. Checking in and out was flawless. The convenience and staff keep us coming back.

Leisure Family

4/10

Poor

23 Dec 2025

Eric

We didn't stick around for breakfast. Who would want to eat anything in an area that's under construction?
Had to get the tv remote from the front desk. The remote turned the Tv on but wouldn’t change the channels or even turn it off, we had to unplug it. It sounded like they were doing construction on the place during the night so we didn't sleep well at all.

Business_and_leisure Partner

4/10

Poor

20 Dec 2025

Reinoud

property under construction, dirty

6/10

Pleasant

15 Dec 2025

Ken

TV service was terrible! No hot water

Business_and_leisure Self

8/10

Excellent

04 Dec 2025

Patrick

The room itself was clean - Tv did not work with the remote, Bathroom was clean and stocked.

Leisure

2/10

Poor

17 Nov 2025

Teodoro

HORRIBLE hotel. Bed FULL OF HAIR. SMELLY ROOM

Business Self

6/10

Pleasant

14 Nov 2025

Amy

Remodeled room was nice, breakfast was just ok and location was a little rough.

Friends_and_family Family

6/10

Pleasant

05 Nov 2025

Denoah

Friendly staff but you get what you pay for. Half the building was in renovation so take that as you will.

Business Self

2/10

Poor

23 Oct 2025

Jeffrey

This place was disgusting. We left and did not stay more than five minutes. We told the girl at the front desk and she left and did not come back. We need to be refunded for this as we did not stay the night and were not taken care of.

Business

6/10

Pleasant

23 Oct 2025

Latasha

Rooms weee decent

2/10

Poor

09 Oct 2025

Justin

The hotel is deep under construction and you can tell. It is cheap but a $65 Motel would have been preferred had we known the condition of the hotel.

8/10

Excellent

07 Oct 2025

Melissa

The location was under renovation, at first when we arrived it didn’t look open, we thought it was the wrong location. The first room we were given had a moldy and unclean smell; they changed us to a better room after I explained what the room was like with first room. Staff was very accommodating.

Partner

10/10

Exceptional

04 Oct 2025

Addo

Hotel is being renovated at the moment, service from staff was very good. The ladies cleaned and organized every day. Also they have the best price per night near the airport. Will stay again

Business

2/10

Poor

04 Oct 2025

Ron

This should not be listed on Expedia, it was so disgusting we had to leave and go someplace else. Then Expedia and the Poor Quality Inn wouldn’t give us any of our money back.

Business_and_leisure Partner

8/10

Excellent

02 Oct 2025

John

Under construction

4/10

Poor

28 Sep 2025

Anna

Under construction. Had a weird smell in the room

Leisure Friends

6/10

Pleasant

24 Sep 2025

Bruce

Room smelt moldy or musky. Accessibility not that great. Too much traffic!

Business Self

6/10

Pleasant

05 Sep 2025

John

Under construction

2/10

Poor

02 Sep 2025

Ingris

Pesimo hotel.... Expidia me hizo un cobro muy alto para el hotel tan desagradable al cual se hixo la reservation y ellos me explicaron que no debi comprar por expidia ya que siempre andan quedando con un porcentaje demasiado alto y dejan quedar mal el servicios de ellos como hotel, de mi estancia de dos noches fue demasiado el amount que ellos se quedaro....

6/10

Pleasant

29 Aug 2025

ROBERT

The hotel and staff were good. The facility itself was going thru a renovation that i had no idea about. In reality the facility and room served its purpose. It was a good experience.

Self

10/10

Exceptional

23 Aug 2025

Jaime

Property is under construction and the ac was not working good

Leisure Friends

10/10

Exceptional

21 Aug 2025

Noemi

Good customer service excellent

2/10

Poor

17 Aug 2025

Roman

I will never stay here again.

Leisure

10/10

Exceptional

16 Aug 2025

Dunia rosibelth

Excelente

4/10

Poor

16 Aug 2025

Kyle

Property was dirty, room was dirty. Bathtub faucet ran all night. I shut the bathroom door to drown out the sound and the door got stuck so I couldn’t use the bathroom. Got up early to leave to the airport and there were cockroaches on the walls.

Business Self

4/10

Poor

15 Aug 2025

EDGARDO

The infrastructure is falling apart, windows broken, horrible conditions

Business

4/10

Poor

13 Aug 2025

Donald

I honestly want a refund! The fire alarm went off at 2:30ish AM, at 3 and at 3:30. All were false alarms

Business

2/10

Poor

12 Aug 2025

Francisco

It showed that it's a pet friendly hotel on both Expedia and Google maps. On arrival the lady told me they are not pet friendly, and pointed out to a sign at the front deck that says no pets allowed. I called Expedia as I wanted to cancel the stay and look for a pet friendly hotel. They refused to allow a refund and said that we can pay $75 extra for our dog. Expedia phoned them and they then lowered the rate to $60 for our dog for the night. So we had to pay, or loose the accommodation that we already paid for. Once they have your card on file they will keep changing random charges to your card. The place is under construction, and it is a total mess. The carpets in the area not under construction look like they have never been washed before. The AC smells like mold, and it's probably never been serviced. The included breakfasts didn't exist. We went just after 8 am for breakfast and there was nothing. I went to the front desk and asked where's the breakfast. The lady told me that they don't have stock to replenish so only the first few people get to eat. Avoid this place at all costs.

Leisure Pet

2/10

Poor

10 Aug 2025

Michel

Front desk staff when checking in was rude. Front desk staff was not at front desk during checkout tome, waited for 15 min (they went off property to run a personal errand).
Stains on rug in room and mold on the ceiling in the shower.
No shuttle service to airport.

Leisure Self

2/10

Poor

04 Aug 2025

Marie

Renovations are happening with no notice , the entire 3rd floor reaked of construction and paint and the room had a horrific mildew smell that made us nauseous. There were workers coming up with planicrete and sheet rock and the place was wrapped in plastic and tape

Leisure Partner

10/10

Exceptional

27 Jul 2025

Julio

All is ok

4/10

Poor

23 Jul 2025

Joel

Property under construction

6/10

Pleasant

19 Jul 2025

Glynis

There wasn't anything I like about it

Leisure Friends

4/10

Poor

18 Jul 2025

George

I never had an experience like this

I was offered a room on the first floor upon entering the room, felt stuffy, moldy. The air was just not right. I complained and was told I could change the room the next day, but since I was out a lot, I decided to let it go till I couldn’t take it anymore three days later and was switched to a better room which didn’t have that wet, moldy smell. It was on the third floor, but the tiles in front of the elevator were broken. The hotel is currently being renovated. Second room was much better but the condition getting out of the elevator definitely wasn’t normal.

Business

2/10

Poor

12 Jul 2025

MARQUIS

I didn't like anything. First our door to the room would not lock unless it was from the inside. The motel was under construction so it pretty much looked like a horror movie. I couldn't stay there so i left.

Business Partner

6/10

Pleasant

06 Jun 2025

Michael

Water was cold in the shower

2/10

Poor

10 May 2025

Thomas

Pool water was brown. Most of weights missing from gym. Breakfast room not ready at posted time. Waffle maker broken. No spoons. Originally booked for 6 nights, left after 1. Hotel manager was very nice, though, and did her best to be accommodating

Leisure Family

4/10

Poor

30 Apr 2025

Susan

No hot water for shower at 03:00 - room smelled - air freshener placed in room (not by me) - didn’t help
Broken luggage trolley

Leisure Self

6/10

Pleasant

16 Apr 2025

Jennifer

Overall, it's a cheap place to sleep. You get what you pay for. But a few things are worth noting, because based on the pictures I wasn't fully expecting the disrepair: The parking lot is blocked on the side street entrance (which my GPS did not realize), so you can only enter from the one-way highway. Surprisingly annoying to get to in the dark, as a tourist, only minutes from the airport. The lobby pictures must be from another era, as the Texas star is the only accurately depicted feature. The whole place has a dilapidated feel. The front door sensor is faulty. The elevator feels like it could break at any moment. And lastly, there was a strange open electric motherboard thing mounted near the ceiling in the corner of my room that was for sure NOT the fire alarm. Still don't know what that was, but ignorance is bliss. I traveled alone as a small woman, and felt safe enough here. No bugs in sight, and staff was professional. Just want people to know what they're getting when they book here, because the pictures felt slightly misleading.

Leisure Self

2/10

Poor

09 Apr 2025

Brian

Property was under heavy construction and seemed like it was in an unsafe condition. We chose a different hotel for the two nights - but the Quality Inn refused to refund our money for the two nights.

8/10

Excellent

09 Apr 2025

gabrielle

Solid place to stay if you need sleeping quarters. Not for hanging out. Staff was very friendly.

Leisure Family

8/10

Excellent

06 Apr 2025

Laura

Hotel was clean. It provided the essentials for an overnight stay after a long day of traveling. Continental breakfast was very limited. Hotel common areas need some repair & updating.

Partner

8/10

Excellent

03 Apr 2025

Mark

Convenient location.

2/10

Poor

03 Apr 2025

Cole

Horrible experience. Front desk was kind but the hotel is obviously in shambles. AC broken, key cards didn’t work, trash on floor and in hallways, supply closets open, doors look beat in, stains on walls, overhead lights out, smells funny. My wife and I were bamboozled by the pictures and left after 20 minutes. Absolutely don’t stay here unless you are in dire straits.

Leisure Partner

8/10

Excellent

03 Apr 2025

Paul

Great stay for a early flight

Maybe the property is going through some repairs or remodel. Ive stayed here before, but this time it felt different and the parking light did not have any lighting

Partner

2/10

Poor

29 Mar 2025

Amy

This property is horrible. The first room we had the TV did not work. The shower did not work tiles were broken in the bathroom. It was horrible. They found us another room which was slightly better, but the entire property is rundown. There’s actually a door on a hotel room on the first floor made of plywood

Leisure Family

2/10

Poor

28 Mar 2025

Oshayana

You get what you pay for I litrally only spent 1 night out of 3 cause in the middle of the day after the first night I found a bed bug in my bed also it smells really weird in the hotel itself it was a hassle to get set up with a new place i had to jump through hoops to get a proper refund from Expedia to get a new place which could only be there credit system just be careful booking here it also has a lot of homeless people wandering around.

Leisure Self

4/10

Poor

25 Mar 2025

DAVE

Outdated. Smells pee by the elevator. Smelly room. Loud noise from outside

Leisure Self

2/10

Poor

24 Mar 2025

traci

Dirty

Leisure Self

4/10

Poor

23 Mar 2025

Deborah

Would not recommend

Room smelled, room didn't look like it was vacuumed. Security was lacking was walking my dogs a guy approached me from the bushes and blocked my way back in. Grounds are in terrible shape. You are RIGHT on the highway. Very loud traffic noise in the rooms. AC was barely working and room was stuffy.

Self

2/10

Poor

22 Mar 2025

Ashakir

Garbage hotel

Hotel room and hotel is a mess. Room door is broken and toilet is wobble. The worst hotel ever.

Self

10/10

Exceptional

21 Mar 2025

Rosa

Good option for my commute to work

2/10

Poor

17 Mar 2025

Edgar

Room was super dirty I don’t recommend to anyone if the rest of the rooms are in the same condition

Business Self

4/10

Poor

16 Mar 2025

Joseph

This property is unclean and does not have the minimum expected amenities in the room. The fitness room was inadequate.

Leisure Self

2/10

Poor

16 Mar 2025

Luis

The entire hotel is extremely run down, the rooms smell terrible, and the deterioration is noticeable from the moment you step into the establishment!

4/10

Poor

14 Mar 2025

Mary

You get what you pay for

We booked this hotel for a planned overnight stay after a late flight. Upon arriving, there were several squad cars in the littered parking lot due to a domestic, signs on the front doors because they frequently don't work and peeling paint and broken tiles in the halls and old elevator. The room had broken tiles in the shower, damaged furniture and tiny TVs. Thankfully, front desk service and room cleanliness were much better than the maintenance of the hotel and rooms. The free breakfast was minimal, with DIY waffles and otherwise grab and go items, most of which were gone by 8:30am.

Friends_and_family Family

8/10

Excellent

10 Mar 2025

Verified traveler

Old hotel, cheap and adequate stay for a night stay close to Austin airport. Everything was dated, staff was friendly.

Friends_and_family Family

4/10

Poor

10 Mar 2025

Vern

Property is in need of maintenance repairs. Shower curtain rod is almost off the wall and the ac didn’t cool. The cosmetics of the inside of the hotel were rough.

Leisure Family

6/10

Pleasant

09 Mar 2025

Randy

No remote control the whole time I was there they keep saying I will have one the next day the never got it

Business Self

8/10

Excellent

08 Mar 2025

Jason

The room was clean and the property was convenient to where I needed to be the following morning .

Business Family

2/10

Poor

05 Mar 2025

Ronnie

They sure can take some good pictures, smells like cat urine as soon as stepping off elevator onto floor, very sketchy area, very sketchy people all around, cops constantly in and out of parking lot, seemingly looking for people, no food close, everything was broken all over the place, broken tiles everywhere, the third floors actual floor felt like it was going to fall in, construction stuff everywhere, really wish I could get my money back from this stay. Did not enjoy.

Leisure Family

2/10

Poor

27 Feb 2025

carrie

The parking lot didn't feel safe and it got worse from there. The bed felt like it was mostly box spring. But it was super close to the airport so there is that

6/10

Pleasant

26 Feb 2025

Karol

Poor quality at the Quality Inn

The headboard was damaged and crooked on the wall. The shower nozzle was loose and the water sprayed everywhere but within the shower. I was surprised to be charged for a deposit on a room that was already in such need of repair.

Partner

6/10

Pleasant

10 Feb 2025

Matvey

Straightforward no nonsense hotel where the price meets quality.

2/10

Poor

03 Feb 2025

Tammi

Absolutely no hot water and the heater didn’t work. I was told ‘because I booked with Expedia, I couldn’t get a refund or discount’

Business_and_leisure Family