Austin Southpark Hotel

United States , Austin - TX
Austin, 4140 Governor'S Row
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100 reviews shown

2/10

Poor

26 Apr 2026

Charles

I was really disappointed with my stay. The hotel itself feels very outdated, and unfortunately, we had a major issue with our room. Our bathroom flooded twice during our visit, and the source of the problem was never identified. We did eventually figure it out when it flooded the second time. It was the sink and I’ll include the video.

While the cleaning crew was kind and did their best to help, the front desk staff was unhelpful and dismissive. Despite the repeated flooding and uncertainty about the cause, we were never offered a room change or any real solution.

Another letdown was the pool. It was advertised as a heated pool, but it was not heated at all, which was really disappointing.

Overall, the lack of urgency and customer care from the front desk made an already frustrating situation worse. I wouldn’t stay here again unless significant improvements are made.

10/10

Exceptional

08 Apr 2026

David

Great location

Partner

4/10

Poor

31 Mar 2026

Belinda

Dingy, and old. Tv did not work.

10/10

Exceptional

26 Mar 2026

Kenneth

It’s a great place to stay.

Self

4/10

Poor

22 Mar 2026

Manish

The rooms were very dusty due to construction. The bathrooms were also very dirty and old. No where close to $200 a night. Drilling and hammering started at 7 a.m. and was too loud to sleep. I was travelling with family visiting us from outside the country and everyone was very upset.

Friends_and_family Family

10/10

Exceptional

21 Mar 2026

Joanna

Staff is super friendly, clean rooms (huge too), has a gym and pool and restaurant.

Pet

4/10

Poor

21 Mar 2026

Sharon

Thermostat was broken. After I reported it staff came in quickly to repair it. After replacing a part it worked again.
No microwave
No usb ports
Beautiful corner patio accessible from the room BUT
the door wouldn’t close all the way.

Self

10/10

Exceptional

20 Mar 2026

Augustin

Great location! Not too far from 6th street. The staff was great! Bar in the lobby too.

Partner

10/10

Exceptional

18 Mar 2026

Kilani

The room and staff were excellent. Property is undergoing construction right now.

Self

2/10

Poor

16 Mar 2026

john

Under renovation and was loud .. water was unavailable the first day

Friends_and_family Family

2/10

Poor

10 Mar 2026

Shaun

Unfortunately we had a poor visit. I had chosen the hotel for the heated pool since it was advertised as heated. Apparently the pool has not been heated for a few years. When we arrived we were told to excuse the noises and mess due to renovations. Which we understood and went about our night. Unfortunately at 8 am in the morning, the drilling and banging began. The noise was horrible and we were no longer able to sleep in. Perhaps if they would not have put us in the 5th floor which was one floor below the construction it would not have been a problem, but I strongly suggest you do not book here while renovations are happening!

Friends_and_family Family

8/10

Excellent

09 Mar 2026

Marco

The room was clean, the hotel was very nice and well kept, the only problem we encountered was that from the 5th floor onwards they were doing renovations and at 9 am you could hear hammering, otherwise everything was good... the pool was nice and part of it is indoors, obviously the water is the same as the non-indoor part so it was cold today.

8/10

Excellent

09 Mar 2026

Joey

Staff was very polite, helpful, and welcoming. Building itself was on the older side but everything was well maintained and clean. I would stay again in the future!

Self

10/10

Exceptional

07 Mar 2026

Mark

Pool had leaves

Self

6/10

Pleasant

06 Mar 2026

Priscilla

The pool was clean, but so cold. They advertise an indoor pool; however, the indoor area is underconstruction. The water for the indoor and outdoor pools is the same, and it was unbearable to swim in. The coffee area was closed the entire weekend. It was a decent hotel, and the staff was very friendly, but I wouldn't stay here again.

10/10

Exceptional

05 Mar 2026

Sheila

EXCEPTIONAL! Do it!
Before I became in need of accessibility due to my broken leg, I stayed at 200+ hotels in my lifetime. My standards which are quite high remain the same, but my needs add to that.

Southpark staff could not have been more welcoming, thorough, professional, and kind, from the moment I was wheeled into the surprisingly beautiful lobby! Heath, the cool circular lobby bar bartender, was exceptional too!

The front desk staff, especially Charles, made us truly feel like hotel \"GUESTS\" vs \"customers\", that many other hotels' front desk staff, even at 5 Star hotels, make you feel like.

CLEAN! My usual high hotel standards for cleanliness and comfort, which I have had to lessen for other hotels' accessible rooms, were more than met! An absolutely amazing woman Ana, escorted us to view the rooms best-suited for me with my limited mobility which was a priority. Ana's treatment, assistance and dedication were profound.

All rooms were laid out beautifully, immaculate, so pleasant, and the best drapes for sleep! Comfortable bed and pillows. Fluffy towels!

FABULOUS POOL and lovely lounge areas! BEST of all: It was immaculate! Cleanest of any hotel pool anywhere! Also, relaxing, plus long OPEN hours. A pool has always been a life-long requirement when staying at hotels. The indoor/outdoor pool was uniquely designed, beautiful, comfortable and CLEAN.

ALL staff were helpful, warm, and so kind, from every department, every minute of my stay.

I can't wait to return!

Friends_and_family Friends

10/10

Exceptional

04 Mar 2026

Clay

Great property very close to downtown and the airport

10/10

Exceptional

01 Mar 2026

Sheila

Front desk staff, especially Charles, were welcoming, so kind and professional.

Ana of housekeeping was phenomenal, assisting me with finding a room to well accommodate my special needs and offered so much assistance. I have never experienced this at her level from a Housekeeping Dept.

Self

4/10

Poor

01 Mar 2026

Abigail

The room smelled of smoke, it seemed overall unclean, the food was not only overpriced, but it was absolutely terrible. I paid over $80 just to take two bites and throw it away.

Partner

6/10

Pleasant

21 Feb 2026

Lisa

This hotel is under construction so they wanted all guests to use one elevator instead of all three. The hotel seemed pretty empty and the front desk wasn't always attended. I never found a working ice machine and had to get ice from the front desk people. The room was Ok and seemed clean, but the hot water took so long to come on that I thought it had been disconnected and called to have an engineer come to my room to fix it. The room had no visible electrical outlets to charge a phone or anything else. Outlets were behind the bedside tables or behind the heavy desk, but those were fully occupied anyway. The best part of the room was the very comfortable bed.

Self

6/10

Pleasant

19 Feb 2026

Nehemiah

A lot of construction and loud kids when I went.

10/10

Exceptional

17 Feb 2026

Kenneth Adam

always AWESOME!!

6/10

Pleasant

17 Feb 2026

Samanta

Nice lobby. Outdated rooms. Dont expect to watch netflix or be able to sign in to streaming services. We had a cute patio there was only sheets on the bed no blankets and the shower head was broken splashing water everywhere.

10/10

Exceptional

15 Feb 2026

Dorian

Everything was so good! Customer service, cleanliness and great area.

Business Partner

10/10

Exceptional

08 Feb 2026

Daiveante

Everything was clean and the staff were very helpful regarding answering questions

6/10

Pleasant

07 Feb 2026

Jude

Room and staff were fine. 1 operating elevator is ridiculous.

2/10

Poor

04 Feb 2026

Blake

By far our worst experience ever. This location is undergoing extensive, and much needed, construction. Peeling wallpaper, visible water damage, dirty bathroom, etc. However we were not notified of this until we got into our room. Nothing during reservation or check in. Just a tiny goody bag of ear plugs, a tea packet, and a piece of chocolate with a note “sorry for the noise!” Thursday and Friday were not as noticeable since we were exploring Austin. But Saturday

4/10

Poor

04 Feb 2026

Lindsay

Never one to leave reviews but felt this was necessary to help others looking to book:

Felt like this was false advertising going to this hotel… Wasn’t aware of renovations when booking. The coffee shop was closed so they only offered a pot of normal and decaf coffee with no milk or creamer.
Only one elevator was available to use while workers were going up and down with large items and took forever to get an elevator. When it would arrive there were times you'd have to wait until the next one due to it being too full of guests or workers.
Was told about renovations on the floor above use from 7am-7pm on arrival without the option of switching rooms.
Paid $110 for the room and on arrival told them we had a dog, was rudely told the pet deposit is an additional $150 (?!) which is 1.5x the price of the room for our dog? Reception asked if we were aware of this, which we told them we were not, then immediately told us it was non- negotiable and non-refundable so we basically had no choice but to pay it. Ridiculous considering the whole hotel is under construction.
Has potential to be a lovely hotel but was overpriced and terrible experience for that we got and we felt scammed!

Leisure Pet

10/10

Exceptional

02 Feb 2026

Teresa

Everything was great. Every staff member was awesome

8/10

Excellent

28 Jan 2026

Tony

In Process of being re-furbished.
Very helpful and friendly staff
Room was clean

Business Self

10/10

Exceptional

23 Jan 2026

Ernesto

Heath and Robert at the bar were awesome. Real down to earth guys who made sure we were taken care of.

Business Self

10/10

Exceptional

22 Jan 2026

Janie

Clean rooms, friendly staff. Heath was was Awesome and helpful!

4/10

Poor

22 Jan 2026

Tracy

We’ve stayed here before and knew it was out dated etc. No big deal. We had some repairs being done at our home, so decided to stay here for a night. Staff were very friendly. Get to the room and that’s when it started going downhill. TV didn’t work, you couldn’t watch anything but CNN. No big deal. Then the dried out lavender was noticed after I already started getting hives. Again not the hotel fault, they didn’t know I’m allergic. Got rid of it, and within 2 hours I started getting headaches, stuffed up nose etc…we left for dinner came back and it started again. It wasn’t until 2am that I started really looking. Mold covered the entire bedding. But not the top blanket that I had looked at, but the sheets and what I assume was a mattress pad. My other half ended up leaving to get meds and I packed up. We didn’t sleep. We left after packing. I can excuse everything else, but moldy sheets??? Does housekeeping just not care?

Partner

10/10

Exceptional

21 Jan 2026

Monica

Spacious room for the money.

Leisure Partner

10/10

Exceptional

20 Jan 2026

Micah

Staff was very helpful. Even after checkout we forgot and item. They quickly located it and got it back to us.

Partner

10/10

Exceptional

17 Jan 2026

Patricia

Very attentive staff, beautiful, open foyer. Well lit parking lot. Gorgeous and spacious room,

Business Self

10/10

Exceptional

11 Jan 2026

Sabrina

Love this place

Partner

10/10

Exceptional

06 Jan 2026

Giselle

Lovely stay! Service was amazing and I very much appreciated one of the staff members named

10/10

Exceptional

02 Jan 2026

Paul

I would stay here again.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Tommy

Check in was easy, the staff was polite and professional. The room was clean and comfortable. The hotel sets away from the highway, so it's quiet.

Leisure Self

10/10

Exceptional

20 Dec 2025

Samantha

The room was clean and the staff was very friendly.

Leisure Partner

4/10

Poor

20 Dec 2025

Daniel

The place is just a mess. Both of the rooms that they tried to put us in. We’re not good. The smell of the room was disgusting. Very very musty. The hotel itself is in very poor condition. Thanks for not clean. Along it says heated pool, but there was no heated pool. And the place was like a ghost town. Now we know why.

4/10

Poor

14 Dec 2025

Damon

Staff was fine. The room was very warn. There is construction going on to renovate it but at this time our rooms were not yet renovated. Shower had zero hot water and I had to shower in a family members room.

8/10

Excellent

12 Dec 2025

Jerome B

Yes

Business

8/10

Excellent

11 Dec 2025

Alfred

Staff good.

Friends_and_family Friends

6/10

Pleasant

07 Dec 2025

Briana

We have stayed here in the past and it was great. This time we came with our toddler and it didn’t go as well. We needed a crib for her. I called in advance to ask if they had cribs and they said they did. When we got there they said they would bring one up. 30-45 minutes went by and we went down to ask about it they said they would remind them to bring it up. Another 30-45 minutes went by and we called and they said that the crib was broken and all others were in use?! Anyways we had to go to target and spend $100 on a travel crib for her very inconvenience and put a huge damper on our trip.

Leisure Family_with_children

10/10

Exceptional

03 Dec 2025

Marianna

The room was clean, comfortable, also spacious will all basic provisions, including a fridge and a coffee maker. Very quiet AC. Comfortable bed and pillows. Lots of free parking space. Near HW. 10-15 min drive from the center. Very polite and friendly staff. We enjoyed our stay and would stay there again.

Friends_and_family Family

10/10

Exceptional

02 Dec 2025

Efstratios

Good

4/10

Poor

02 Dec 2025

Dwight

You are not pet friendly

Friends_and_family Family

2/10

Poor

30 Nov 2025

Chuck

Construction in the hotel from 7am to 7pm seven days a week. Terrible noise. Unhelpful staff. The hotel and, by extension Expedia, do not warn about this. Had
I known, I would never have booked it. Do not stay here!

Leisure Self

2/10

Poor

30 Nov 2025

Chuck

Horrible! What the hotel and Expedia do not tell you anywhere is that renovation/construction is going on 24/7. The noise is terrible. And they have only one staff member at the front desk so if this person takes a break, you are SOL. Do not book this hotel!

8/10

Excellent

29 Nov 2025

Tamara

Over-sized Rooms were a nice surprise.

Friends_and_family Family

8/10

Excellent

29 Nov 2025

Benjamin

Staff was courteous

Friends_and_family Family

10/10

Exceptional

15 Nov 2025

Lori

The staff was amazing and so friendly

10/10

Exceptional

08 Nov 2025

Brian Lee

Very nice

8/10

Excellent

07 Nov 2025

Paul

Room was clean, bed was comfortable however the pillows were too thick. It would’ve been nice if there was another option. There could be a little more done to update the bathroom and fixtures, as well asclean up the ceiling in the room area as it looks, as if some of the ceiling was a little bit old and weathered but all in all it was a nice and safe place to stay.

Leisure Partner

10/10

Exceptional

02 Nov 2025

JOSUE

The room was clean, the staff was very nice and friendly & the atmosphere was very chill

Leisure Partner

10/10

Exceptional

31 Oct 2025

George

The hotel was very clean and well kept, staff was very friendly and courteous, lobby was not overwhelmed with crowds of people, very quiet at night for both the inside and outside areas of the hotel. The pool amenity was a plus, even if you’re not going to swim, it’s such a nice place to relax and lay back, especially during the later hours into the night. Their restaurant menu is pretty good, could use improvement on their “chicken lemon thyme” option, disappointed in the portion aspect of it for the price they charged (literally half a chicken breast about the size of a tender). Location is pretty great for car service, no more than 20 minutes away from the airport, and only a 8-10 min away from downtown. Would definitely come back if the opportunity presents itself.

Leisure Self

2/10

Poor

29 Oct 2025

Robert

They did not honor my reservation booked through hotels.com. We paid more for the room. The staff was not helpful. None of the amenities were available or not clean. We did not have blankets on bed when we asked for more the night desk clears brought one thin blanket asked for another he said no. Internet did not work. TV was touch and go. Restraint was a joke. Room was damp and dirty. Police in lobby on Saturday morning. Just a terrible stay so we left 2 days early.

Partner

6/10

Pleasant

29 Oct 2025

Tracy

Lacked amenities. Everything was “out of order”. All 3 treadmills, all but 2 ice machines, 1 elevator, towels stained and frayed. Allowed smoking on a nonsmoking facility.

Leisure Family

4/10

Poor

28 Oct 2025

Jasper

The room did not have a microwave but for some reason had a safe?? Not sure if all rooms are like this but it was rather inconvenient. In addition, no trash bags were provided despite having trash cans. The rooms tub was missing a tub stopper.

Leisure Family

10/10

Exceptional

28 Oct 2025

Reyes

Staff

Leisure Family_with_children

6/10

Pleasant

28 Oct 2025

jonathan

Good place to stay for the night.

Leisure Family

10/10

Exceptional

27 Oct 2025

Steven

The area outside is sketchy with quite a few homeless under the bridges. Breakfast was too expensive for what you got (not free) but everything else about the property was spot on. Great pool and outside seating area and a real nice lounge/bar in the middle of the lobby. Was there for a wedding and it was perfect for our needs.

Leisure Partner

8/10

Excellent

25 Oct 2025

Lou Ann

Heath the bartendar made our night cap so enjoyable. He was a perfection for our drink orders.

Leisure Friends

8/10

Excellent

25 Oct 2025

Victoria

Good stay overall. Clean and safe.

8/10

Excellent

23 Oct 2025

nellie

It was a comfortable stay, but not too much to do in the area .

Leisure Family

8/10

Excellent

23 Oct 2025

Denise

Good hotel and good location

Older property that we stay at due to convenience and accessibility. Got this hotel when we our flight was cancelled-super convenient to the airport. Easy check in, room was fine.

Partner

8/10

Excellent

22 Oct 2025

Mark

The property was understaffed for a busy F1 weekend

6/10

Pleasant

22 Oct 2025

Melissa Kay

Older facility. They had no hair dryers which I thought was really odd.

Leisure Family

8/10

Excellent

22 Oct 2025

John

This was a nice event oriented hotel - in the past. Today it is a bit run down. They actually have plans on display in the lobby for the planned renovations! However, it is priced appropriately. All the ice machines were turned off so you had to get ice at the front desk. The restaurant was deserted. The location is convenient to highways but nothing is in walking distance. The staff were nice and accommodating. One of the three vectors was not in operation.

Leisure Partner

10/10

Exceptional

22 Oct 2025

Alex

very clean, safe, quiet, and reliable stay! very happy with my experience.

Leisure Family

4/10

Poor

21 Oct 2025

Chad

Very old and dirty, room dusty and wallpaper pealing off the walls.

8/10

Excellent

20 Oct 2025

William

Beds and pillows were comfy. Bathrooms a little rundown. Staff and bartenders were excellent. Odd that the restaurant was never open for dinner but full menu was still served at the bar. Property around the area was a little sketchy.

10/10

Exceptional

20 Oct 2025

James

Great place to stay.

Leisure Family

8/10

Excellent

20 Oct 2025

amalia

Heated pool on their amenities, but wasn’t heated

Leisure Family

4/10

Poor

20 Oct 2025

Derek james

Room was beat up. Check in was at 3. Room wasn't ready till 415. No comforters on beds. The pull out bed was gross. no sheets blankets or pillows for the 3rd person. If u do not rent a car u will need ride shares to go absolutely everywhere unless u want to cross the highway to get to places.

Leisure Family

10/10

Exceptional

20 Oct 2025

Eugen

Good area for F1

8/10

Excellent

20 Oct 2025

Brioni

Great place to stay. Staff were great!

Leisure Partner

2/10

Poor

19 Oct 2025

Jesus

Terrible customer service

6/10

Pleasant

19 Oct 2025

Juan

At arrival, the hotel received the wrong information about the requested room. After some initial pushback, the wonderful staff at the front desk was able to get us into the right room where we found a nice room. However, because of the bad first impression where they attempted to give us a room that was undergoing some maintenance, I can’t give it the best rating possible.

Leisure Friends

10/10

Exceptional

17 Oct 2025

Danica

Staff are on point!

Leisure Self

10/10

Exceptional

17 Oct 2025

Kenneth

Great stay!! thank you

Leisure Family

8/10

Excellent

14 Oct 2025

James

Aging hotel, but worth the price. Free parking, friendly staff, restaurant and pool. Beds are comfy and it’s nice to have a balcony option.

It needs some TLC though. All electrical outlets in the room were loose. Poor water pressure in the showers. No modern power outlets. The restaurant has scaled back its options, and is very basic. Ice machines broken except for the 2nd floor. Perhaps future renovations will address these things.

Leisure Family

10/10

Exceptional

11 Oct 2025

ANTHONY

Excellent staff was great

6/10

Pleasant

09 Oct 2025

Amy J

The air conditioning in our room was malfunctioning. The front desk immediately sent in the handyman three separate times they were very quick to try to fix it even though it took three times to get it working correctly over the span of 2 days. They had a box fan for our use which we appreciated.

2/10

Poor

09 Oct 2025

Aaron

Front of house manager and night manager need to be looked at. They wouldnt tell my wife our room number

10/10

Exceptional

01 Oct 2025

Carolyn

Staff was very friendly and helpful, easy access to freeway,

10/10

Exceptional

29 Sep 2025

YESSENIA

I love how quiet it was and the atmosphere was great. So closed to many activities.

Leisure Self

10/10

Exceptional

25 Sep 2025

ANTHONY

The property was beautiful. Everybody was very professional clean and yes, Yasmin Hernandez that works at the front desk was excellent. Very helpful through the whole stay

10/10

Exceptional

24 Sep 2025

Brian

Very nice place

Leisure Partner

10/10

Exceptional

22 Sep 2025

Tracy

Great place to stay

6/10

Pleasant

21 Sep 2025

Willie

Had a hiccup upon arrival with my room, but she accommodated me for the misunderstanding. However, The toilet was extremely low to the floor. There wasn’t proper parking and no microwave in the room. Other than that it was a lovely hotel very welcoming and friendly.

Leisure Family

4/10

Poor

12 Sep 2025

Temple

Bathroom had issues that were not corrected after giving front desk two notices. Housekeeping walked in without knocking.

Leisure Family

10/10

Exceptional

09 Sep 2025

Colin

The property was elegant, comfortable clean. It has a great pool that is both indoor and outdoor. The staff were great both friendly and helpful. My only complaint is the internet did not work the whole time I was there, despite reporting it to the front desk. The TV was also too soft to hear most dialogue. But the beds were comfortable and it was resonable and suites the purpose for being there for a race at Cota which was not far away. Tge breakfast was limited and aquality was good but nothing amazing except the french toast.

10/10

Exceptional

09 Sep 2025

Tyrone

Very nice atmosphere with clean rooms

Leisure Self

10/10

Exceptional

08 Sep 2025

John M

Son and i flew into Austin for an event at Circuit of the Americas. Hotel staff were kind and helpful throughout our stay, Heath in the bar/restaurant area was great every day after the track. Would have been nice to have a laundry area but wasnt a deal breaker

Leisure Family

6/10

Pleasant

02 Sep 2025

kirit

I like manager and front desk shaft. I didn’t like cleanness of parking lot and initial facilities of hotel like hot water problem I faced three days out of four nights staying

10/10

Exceptional

02 Sep 2025

amber

The area is mediocre so depends on why youre staying there but the hotel was great.

Business Friends

10/10

Exceptional

20 Aug 2025

Nicholette

Lovelovelove this place. My favorite place im Austin. If i could live and die there. I would, 100%

Business_and_leisure Self