Name: Extended Stay America - Austin - Downtown - Town L
Address: 507 S. First St., Austin, 78704, US

6/10

Pleasant

26 Jul 2026

Yvelises

Guess my exception were higher. It was an okay stay. The door to our room needs to be fix. I didn't feel to safe knowing the door can easy be adjured with a simple push. The halls and inside the building itself is dated. They need to upgrade rooms and hallways. I can say that the elevators worked and were always ready when we needed it. The kitchen was clean but there were no dishes, pots or utensils. The bathroom walls were bubbled from water damage. Bathroom door rotted from water. Staff was friendly. Parking was good. Walking distance to some restaurants and walking parks.

4/10

Poor

26 Jul 2026

Ro

There were toe nails in our bathroom and bandages on the floor. The bedsheet had a gross questionable stain on it. The hotel room was incredibly expensive given the quality and there was no breakfast, just empty jugs of coffee and take out granola bars.

Given its proximity to a major convention center I will strongly recommend every traveler going to avoid this hotel without significant changes.

8/10

Excellent

24 Jul 2026

Ernesto

Una de las chicas de recepcion solo me permitio estar 10 min en lobby despues de mi check out aun cuando le pedi permanecer 30 min para recargar mi celular. No esperaba un trato asi a un cliente

8/10

Excellent

20 Jul 2026

Anne

Great location

Friends

6/10

Pleasant

16 Jul 2026

Lancelot

Very average

Partner

6/10

Pleasant

28 Jun 2026

Elizabeth

Good location and parking. Easy to take belongings to room from car.
Only three floors so no long elevator ride.
Room was updated and comfortable. Bathroom vanity top needs to be replaced as it is well worn.
Guests should be informed at check-in that there is no daily housekeeping.

Partner

4/10

Poor

28 Jun 2026

Jacob

Service was AWFUL. Our room was never serviced until someone tried coming into the room 8am on the day of checkout. They ran out of towels??? And there was remodeling and painting being done. Also this hotel smells bad. Not coming back here. The staff had the worst attitude EVER.

Friends_and_family Friends

6/10

Pleasant

27 Jun 2026

Don

Dark, smelly and basic af. Check In rep…on her phone was priority. Check out…rep on her phone for good 45 seconds with me there, making me wait. From lobby, down halls and in room, smelled old and smokey. Hardly any water in shower, bathroom sink was drops, towels smelled like they were just sitting there absorbing different scents. Conveniently located for sure but I’ll spend the extra few bucks next time.

6/10

Pleasant

25 Jun 2026

Pedro

To be honest this place should stay low budget or low cost because idk its kinda runned down and like i been to many hotels that are runned down but i kinda feel like its always been good hospitality and pleasant welcoming , but at this place , i felt like the hospitality and welcoming is not existing, the lady in the front desk has the worse attitude ever and just straight up looks like she hates her job , i even try to say thank you etc and you can tell she just hates her job, but the parking is okay , the room has this like humidity feel and weird smell in it , the restrooms have no vents or fans so thats a shame but hey if you need to just stay for a day i guess it works .

Partner

8/10

Excellent

23 Jun 2026

Maria

The beds are comfortable. I liked that the air could be adjusted.

Self

4/10

Poor

21 Jun 2026

Virginia

Best thing of the stay was the free parking. Rooms outdated, property is dirty, cockroaches on halls ways and inside the room. Not as pictured!

10/10

Exceptional

14 Jun 2026

Shermece

Staff was friendly

Self

2/10

Poor

11 Jun 2026

CHERYL

The only good thing about this hotel was the staff

Self

10/10

Exceptional

10 Jun 2026

Daniel

Nice stay

Partner

4/10

Poor

07 Jun 2026

Felipe

The hotel reminds of a run down apartment complex in every corner there’s no smoking signs but as you walk past the halls it’s smells like smoke when i got to my room that too smelled like smoke windows were dirty people in mostly every room were very loud liquor bottles outside the doors for the price i don’t recommend should be in the $70 range besides all that staff was friendly &’ very helpful

Friends_and_family Friends

8/10

Excellent

06 Jun 2026

Lourdes

Amazing location, close to everything. We enjoyed our stay at this hotel and the staff was helpful. We had an enjoyable one-night stay at this hotel. The location was convenient, the staff was friendly and welcoming, and our room was spacious and very clean. We especially appreciated having a kitchenette, which made the room feel more comfortable and functional. The hotel also offers a grab-and-go breakfast, which we didn't use, but it was nice to have the option available.

The property could benefit from some cosmetic updates, particularly the paint and the elevators, which are showing their age. However, for a short stay, it met our needs well.

One thing future guests should be aware of is that, despite being a non-smoking property, there was a noticeable cigarette smell in some areas. Overall, we had a pleasant experience and found it to be a good option for a one-night stay.

Partner

10/10

Exceptional

02 Jun 2026

Steve

There was sufficient parking. There are spaces which the hotel oversees. There is also parking for pay using a different service.

Self

6/10

Pleasant

02 Jun 2026

Bradrick

Needed some update amenities and breakfast or some type of refreshments offered either a front desk or buy.

4/10

Poor

01 Jun 2026

Richard

Most building doors were very old and in need to replacement; manual front entrance doors were difficult to open; my room (and entire hotel) had a funny smell; my key card slot seemed dysfunctional and it was difficult to enter my room; bathtub was janky with chipped porcelain on tub floor; TV was dysfunctional, everything was tinted blue. My bed was comfortable and I slept well and did not hear any neighbors but I will never stay at an Extended Stay again.

Self

4/10

Poor

31 May 2026

Steven

Room was okay, kitchen was straight out of 1987. AC was strong but so was the weird smell in the lobby and hallway. Water pressure was nonexistent, felt like someone was spitting lukewarm water at me. No maid service, had to bring my dirty towels downstairs and wait for their mediocre staff to get me new ones. Took 24 mins. Close to the Harper so that was key but this place needs to be pressure washed with professionalism and care.

Self

10/10

Exceptional

30 May 2026

Maria

Very good , everything is fine

Friends_and_family Family

2/10

Poor

26 May 2026

Gustavo

Front desk Latina girl is unpleasant and unwelcoming. Also it smelled weird upon walking in like it smelled like dirty dog or a stinky pet store. Stayed in room 213 it smelled like burned wiring or some weird smelled that was irritating. There’s no daily housekeeping service when I asked the front desk. The phone in the room is for decor bc that doesn’t work either. The restroom tile is coming off like it’s peeling off. The bathtub faucet was sooo hard to turn on and figure out which way was cold or hot and the tub was dirty. I swear the pics online makes this place look alright but it’s a trashy motel. My ankles has bug bites and idk if it’s from the bed or the room floor . Also the carpet is so dirty my feet were so dark from walking barefoot in the room. I know I shouldn’t have done that in the first place. My sheets had hairs in it. It’s a great location but that’s all that this place has going for them . Aside from that the property is run down and needs a serious remodel and upgrade. Dont stay here even if it’s cheap. It’s cheap for a reason. Youll hate it as much as I did.

Family

2/10

Poor

25 May 2026

Carla

Nothing at all like pictures online when I booked. It was so old and grotty. The entrance is not welcoming and looked like a fire exit. The bedroom smelt terrible. There was water damage to doors and paint peeling off. The fridge all dented. Just felt dirty and I didn’t want to be there. Staff in reception were polite enough but I wasn’t asked how my stay was because I think they must know the answer. The only good thing was maybe the location but wasn’t worth it.

Self

2/10

Poor

25 May 2026

Kateri

Rooms was not cleaned when I arrived
Dirt filled windows
Food on stove
Bed filthy
Chairs not wiped down
Nothing dusted
Floor not cleaned

Self

8/10

Excellent

21 May 2026

John

The rooms are clean, just no exhaust fan in the bathroom...walking distance to restaurant and store

Friends_and_family Family

10/10

Exceptional

21 May 2026

Priscilla

Parking was easy and there was plenty of it. The room was very clean and comfortable. The staff were very polite and helpful.

Self

10/10

Exceptional

19 May 2026

Dalavanh

Good for the price. Clean. Comfy. Full kitchen. Easy parking. Close to all the prime locations. Walkable too.

Partner

8/10

Excellent

18 May 2026

Thomas

Overall, good experience good price good room I would go again and I would recommend

8/10

Excellent

17 May 2026

Josef

Proved to be the best location for what I needed at an affordable price.
Friendly staff, clean room, comfortable bed made my time feel worthwhile.
Location wasn’t too far to walk to parks, water attractions, gyms, food and downtown.

Self

8/10

Excellent

17 May 2026

Elida

Let talk about the staff . Everyone was amazing except for the young girl that checked us in we showed up at 2:55 we asked her if we can start checking in she said not till 3:00 when 3:00 o’clock comes up there is like 4 people waiting to check in because she told them the same thing . We watch her walking off , getting on the elevator at 3:00 to check if the rooms are ready . We were like why didn’t she check before 3:00 ? Let’s just say her customers service sucks . The other colored lady’s that were there were amazing very helpful .

Partner

10/10

Exceptional

16 May 2026

John R

Great place to stay in Austin, just a walk across the river to downtown. Highly recommended.
Thanks for the comfortable stay.

Partner

10/10

Exceptional

16 May 2026

Denny

Clean room comfortable bed and cold AC

Partner

8/10

Excellent

14 May 2026

Adnan

Room is convenient and clean.
Building and inside are not maintained well.
The elevator is smelly.

Self

10/10

Exceptional

14 May 2026

Shirley

Friendly staff, helpful , convenient.

Friends_and_family Friends

4/10

Poor

06 May 2026

David

Honestly, the STRONG smell of smoke is what prompted this review. It smelled just horribly strong.

8/10

Excellent

06 May 2026

Russell

Parking was easy. Great room for the price.

10/10

Exceptional

04 May 2026

Jessica

Older building with some wear and tear, but suitable for a night or 2. My room was spacious and clean. Staff was helpful and friendly. Good price too

Self

2/10

Poor

04 May 2026

JonPaul

This room was not clean .. lots of dead bugs and several roaches !! Very gross ! Room smelled like burned food .. hallways smelled like old burned food .. strong bad odor ..

Business

10/10

Exceptional

02 May 2026

taffrina

Friendly staff and loved the room

Partner

2/10

Poor

26 Apr 2026

Jennifer

The property is very run down and dirty. Staff was not helpful nor friendly.

4/10

Poor

26 Apr 2026

Siobhan

Room smelled like cigarettes. No water pressure in the shower. Staff was great.

Self

10/10

Exceptional

22 Apr 2026

Shirley

Clean, spacious room, quiet area.

2/10

Poor

20 Apr 2026

Beatriz

Parking it’s dark unless you park at the front
If you tried to park late there’s no parking only in the back of the hotel and there’s people inside their cars hanging out
I was scared to get out of my car.
I had to travel to Austin for a concert never again

Family

10/10

Exceptional

20 Apr 2026

PAUL

It was last minute but we were absolutely satisfied with our stay. The only two negatives were there was no ice machine and they ran out of pillows. But besides those two things. The price, convenience and safe parking was awesome. Definitely will be staying again.

Friends_and_family Friends

6/10

Pleasant

19 Apr 2026

Ethan

The kitchen was clean and ready to use! The fridge was dirty. The bathtub was really gross i didn’t even use the shower because I didn’t want to. There were crumbs and a few stains in the carpet. The office chair had stains on it. Staff was helpful. Parking was good. The bed was really clean I can really appreciate that but everything else was kinda dirty.

Self

2/10

Poor

19 Apr 2026

Dylan

After checking in up front my wife and I went up to our room to take a small nap before heading out for the day. Within an hour another couple unlocked our door and walked right into our room on us. Turns out the person at the front desk didn’t fully check us in so they double booked our room.

The staff stated that a portion of my total payment would be refunded which I have yet to see after almost a month. I will never be returning to this hotel again.

Side note the whole property is relatively dirty.

Partner

10/10

Exceptional

17 Apr 2026

Kenneth

Parking was great. Hotel is within walking distance of many downtown sites.

Self

4/10

Poor

16 Apr 2026

Lashawn

Smells horrible

Business

6/10

Pleasant

16 Apr 2026

James

The hotel needs some maintenance, particularly the bathroom plumbing

Self

6/10

Pleasant

13 Apr 2026

Rafael

Room was clean but un need of repairs.

There should be two people at front desk during peak check in times.

No silverware or cookware. An FYI to guests.

No do not disturb sign to hang on door.

Great location for down town for a solo trip or for college kids.

No frills, bells or whistles here. Bed was clean and comfortable.

10/10

Exceptional

13 Apr 2026

Araceli

Location is great and the price is great as well. I would say as I enter the front office got hit by a musty smell like urine. As I walk to my room the smell got worse. I think the carpet could have been cleaner. The room was clean but the bed sheets could be updated. Oh and do not use the vending machines they do not work but the night mgr failed to put up a sign.

Partner

8/10

Excellent

12 Apr 2026

Lawrence

It was legitness

Friends_and_family Friends

10/10

Exceptional

08 Apr 2026

Maria

It is an extended stay business hotel catering to working class business travelers. It is not fancy, the rooms are large and comfortable and it deserves a five star rating for value and extremely low rates.

It is just a few minutes walk from downtown Austin and includes free parking, which would cost $50 a night at downtown hotels charging twice the rate as this hotel.

Partner

4/10

Poor

06 Apr 2026

Adam

The room was dirty like food stains all in the kitchen, Water pressure was horrid. The bed was horrid. The worst sleep i ever had. Felt dark, gross, If it wasn't for the business trip i was on i would have left.

Self

10/10

Exceptional

05 Apr 2026

barbara

Easy parking and great location. Room was very clean and comfortable.

Self

8/10

Excellent

25 Mar 2026

Alejandra

Property was in a good location, easy to get to and leave. Staff was nice at check in and check out. We didn't need much but a place to sleep. Plenty of towels in the bathroom for 2 adults. This was our second time staying and will not be our last.

Partner

2/10

Poor

22 Mar 2026

MICHAEL

The internet pictures are very deceiving.
First room smelled like raw fish. I asked to change.
The second room had a large gap between the door and the doorjamb, making it very easy to break into to. I had to take my belongings with me when I left the room.
A tiny muffin and coffee for breakfast. For $150 a night I would expect a tad bit more.
Staff was nice.

Family

6/10

Pleasant

13 Mar 2026

Lori

Breakfast was definitely a \"grab & go\" and limited stock. No fruit or yogurt available. Coffee was lukewarm close to the end.

Friends_and_family Family

8/10

Excellent

05 Mar 2026

Chris

great location with free parking

8/10

Excellent

02 Mar 2026

Glenn

A couple of blocks from S. Congress.

Partner

10/10

Exceptional

01 Mar 2026

Jason

Great location for the price!

6/10

Pleasant

01 Mar 2026

Trudie L

Room was ok, staff was super friendly on the first day. Second day not so much.

Partner

2/10

Poor

26 Feb 2026

Fernando

The hall way bad smell and the room. I had to go buy air freshener spray . The bed was 100% uncomfortable. It was like sleeping on plywood

10/10

Exceptional

23 Feb 2026

Sonia

Everything!

10/10

Exceptional

22 Feb 2026

Carlos

Awesome stay

8/10

Excellent

18 Feb 2026

Ashley

Having stayed here before the room was as expected and most of the staff was courteous.

Self

8/10

Excellent

17 Feb 2026

Dane

Cheap clean good location

8/10

Excellent

15 Feb 2026

Pius

Room could have been cleaner

Business Self

2/10

Poor

14 Feb 2026

Ricardo

Room was nice and clean but no water no ice customer service was rude

Leisure Friends

2/10

Poor

13 Feb 2026

Samantha

Reservation was canceled by hotel because she didn’t arrive until 1 am in morning. This reservation was prepaid via the Expedia website. Unable to get a hold of a live agent at Expedia for help. Chat agent sucks.

Leisure

10/10

Exceptional

12 Feb 2026

David R.

The room was large, airy, sunlit and the kitchenette was a nice surprise. The price we paid was just right -- thank you Expedia!!

Leisure Partner

8/10

Excellent

08 Feb 2026

Tammy

Courteous staff. Room was adequate and clean. Great location for performances and events in Downtown Austin. Will stay here again.

Partner

6/10

Pleasant

01 Feb 2026

Danny

Staff was courteous, the hotel was dated and run down. The bathtub was stopped up. But the location was great

Leisure Self

2/10

Poor

19 Jan 2026

Tammy

Lights went out in the hall and bathroom and there was no maintenance staff around to fix it. There was black mold on the shower curtain and stains on the bathroom floor. No one was ever at the front desk so you have to wait 5-10 to get help. This was a terrible experience!

Leisure Family

6/10

Pleasant

18 Jan 2026

Chelsea

This is an okay hotel if you want to stay in the Downtown area for cheap compared to other downtown hotels. The room seemed clean but the halways smelled really bad and there is always stains on the hallway floors. Its gets pretty noisy outside with people arguing. The people room next to us were playing super loud music, screaming, dancing making a bunch of noise and I called the front desk numerous times with no answer. Security never came and this went on to 6AM. The following morning the front desk lady offered to give us a 10% discount for the inconvenience which was nice. It was an okay hotel.

Leisure Friends

10/10

Exceptional

13 Jan 2026

Paul

Enjoyed my 1 night stay in Austin at this hotel! Staff was Courteous, Room was affordable and clean, Could use a bit of renovating here and there. But nothing major. Good location also.

Leisure Partner

6/10

Pleasant

07 Jan 2026

Ruth

The checkin process was super slow, other tha t that it was ok

Leisure Partner

2/10

Poor

01 Jan 2026

Larry

Check in was a nightmare.

Partner

2/10

Poor

13 Dec 2025

Laura

No accommodations for the customers. You basically have to bring everything for yourself, soap, etc.

Friends_and_family Family

4/10

Poor

12 Dec 2025

Stephanie

Building is really outdated and unappealing.

Leisure Self

8/10

Excellent

10 Dec 2025

Krista

Good location

Leisure Family

8/10

Excellent

03 Dec 2025

Sasha

Very central

Leisure Partner

2/10

Poor

29 Nov 2025

Rebecca

Door didn’t even lock and was dirty.

Leisure Family

6/10

Pleasant

23 Nov 2025

David

Easy checkin and out. Complementary breakfast is cereal bars and coffee. Noisy hallways from 11p -3a makes it challenging to sleep.

Leisure

8/10

Excellent

13 Nov 2025

Kevin

The staff was SUPERB!

The room was just ok. The door does not close securely, the desk was so wobbly we were afraid someone may get hurt, room smelled like the carpet had been there since the 1990s when people could smoke in the rooms and the tub obviously has seen better days. And for a kitchenette you’d expect a coffee maker in the room.

Business_and_leisure Partner

10/10

Exceptional

08 Nov 2025

Michael

Good value

8/10

Excellent

30 Oct 2025

Jason

There were a couple Zombies in the parking lot.

4/10

Poor

28 Oct 2025

Daniel

Hotel was old. Dirty and not in a good location.

10/10

Exceptional

27 Oct 2025

Tim

Staff was very friendly and helpful. Parking free and easy. Room clean. Good price for a decent room.

10/10

Exceptional

25 Oct 2025

Stephen

We were booked in here for the Formula One. Nice quiet location and neighbourhood. Room was fitted with a mini kitchen too which included two hobs, microwave and a full size fridge freezer. Aircon was immense and worked a treat.
Bed and pillows were comfortable and no noise disturbances at all.
Later found out the Ferrari crew were staying a few hundred yards away so gives you an indication of how quiet and respectable the area was.
There were two burger bars located immediately opposite if that’s your thing. Walking distance to the Bat Bridge and the other side of the river.
Breakfast was limited to a muffin/snackbar/instant porridge and coffee. Not a complaint and found it more convenient as a grab and go on our way out. Staff were friendly and polite.
Served my requirements and budget and would definitely stay here again.

Leisure Family

4/10

Poor

20 Oct 2025

Rebecca

Loxation was about the only good thing about this hotel. No housekeeping, no breakfast, no hair dryer, room smelled.of smome.the whome 5 days i stayed. Only gave it two stars due to location. Will never stay again.

8/10

Excellent

20 Oct 2025

James

Everything was great but the only thing was there was really no breakfast besides coffee and snacks. Many hotels in Austin offer a full breakfast.

Friends_and_family Family

8/10

Excellent

14 Oct 2025

Enrique

It was a nice comfortable stay

Friends_and_family Friends

10/10

Exceptional

06 Oct 2025

Patricia

Perfect location

6/10

Pleasant

02 Oct 2025

Eileen

Na

Leisure Partner

10/10

Exceptional

20 Sep 2025

Travis

Good

2/10

Poor

16 Sep 2025

Kamyar

Nasty room, smelt horrible, staff was not friendly

Business Self

10/10

Exceptional

13 Sep 2025

Jose

Luz, the front desk clerk who helped us out during our stay deserves a raise. She has excellent customer service skills, and went out of her way to help! Would come back to this property, if I knew she was working!

Leisure Family

8/10

Excellent

13 Sep 2025

Shaun

Good enough

It’s a bit dated, and not particularly modern. But it’s a great way to save some money and be close to the action

It was a bit musty, but the staff was very nice & The room itself was clean

Good if all you want to do is sleep

Self

8/10

Excellent

05 Sep 2025

Chris

I really loved the location of this hotel, it's super easy to walk to the bridge or walk to South congress.the room was ginormous. The room smelled like wet dog but if you got past that it was worth it. I would stay here again, the price makes sense.

Leisure Partner