The Line Austin

United States , Austin - TX
AUSTIN, 111 East Cesar Chavez St.
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100 reviews shown

2/10

Poor

24 Apr 2026

preston

Staff would not let me take a dolly to get my bags. Shower water leaked in the the bathroom anytime it was on.

2/10

Poor

23 Apr 2026

Loren

Room 759 had stained floors dirty walls the hallways looked like a vacuum hadn’t been ran on them in weeks. Felt ripped off for 400 a night. Me or my 150 employees will never stay here again. Offer to comp me resort fees and a breakfast. This is a management issue definitely.When your manager lacks the vision or initiative your product lacks appeal. If I wanted dirty I would have stayed at the super 8

Partner

10/10

Exceptional

23 Apr 2026

kristine

Great experience. Cool Texan vibe. Love the natural decor and fireplaces. Can’t get any closer to ladybird lake! Loved walking across birdie right to south congress area for dining and shopping. Bat watching is right there too on the bridge. Excellent location to walk everywhere.

Self

8/10

Excellent

22 Apr 2026

Loretta

The hotel is not the best for seniors . We found it way too dark in the public areas and rooms. The bed is way too low and the room was very noisy from the bar above the room

Partner

6/10

Pleasant

19 Apr 2026

Tiffany

Front desk staff was fine. The other staff within the hotel is lacking. The poolside bar staff was pretty rude. The guy argued with me about what I ordered … even when he turned out to be wrong he was still rude. Coffee shop staff also give off the air that they would rather pour coffee on you than for you. We have stayed at this location a few times and probably will start staying somewhere else. It’s a great location and the pool is heated and peaceful but we’re tired of dealing with employees that make our stay unpleasant.

Family_with_children

10/10

Exceptional

19 Apr 2026

Daniela

Room was nice and clean, enjoyed the fitness center just no music. Cafes were yummy

Partner

6/10

Pleasant

18 Apr 2026

Theresa

They never cleaned my room. I had to complain and they came at 5:15 bc they were only available to 6. Unfortunately this was the precise tone I was supposed to be dressing for a gala. This was a hassle I didn’t expect or appreciate in a hotel that costs 350 a night.

Self

4/10

Poor

18 Apr 2026

Joshua M

We did not enjoy our stay.

Partner

10/10

Exceptional

17 Apr 2026

Cynthia

Totally recommend The Line. Gorgeous pool area and rooftop bar. Great food, drinks, vibe and location! Will stay again!

Self

10/10

Exceptional

12 Apr 2026

Patrick

The Line was incredible! Clean and they checked us in early with a upgraded room viewing lady bird lake! Amazing experience and the staff was great! Highly recommend!

Pet

8/10

Excellent

12 Apr 2026

christopher

My stay was very good and short.
Hard to evaluate such. A short stay.

Self

10/10

Exceptional

08 Apr 2026

Ryan

Location

10/10

Exceptional

07 Apr 2026

Scott

The Line was excellent. Staff was very welcoming and accommodated our every need. We were especially grateful to be able to check in early after not sleeping much due to the TSA issues at airport. I would definitely stay here every time I visit Austin again.

Partner

10/10

Exceptional

06 Apr 2026

Ricardo

The room, the view, service, everything was amazing

Partner

2/10

Poor

04 Apr 2026

anne

I had a one-night stay at the hotel, checking in late to get some rest before an early morning. Unfortunately, it was a disaster. The noise from the HVAC system, plumbing, and streetcars made it impossible to sleep. It was a terrible experience, and I do not recommend this hotel.

Friends_and_family Family

10/10

Exceptional

03 Apr 2026

Michael

Had a very nice bar The staff was very attentive. The food was very nice.

Friends_and_family Family

4/10

Poor

01 Apr 2026

Garrett

The dark entrance is off putting, the beds are horrible, the bathroom hardware was falling off in the sink and the shower, the was no iron or ironing board in the room had to call down for it, room lighting sucked bathroom was cool and why would you close the pool at 8pm, I don’t think I’ll stay here again. People were great.

Self

6/10

Pleasant

31 Mar 2026

Carly

This is not my favorite hotel in Austin. I was excited to try it out and we were there for a busy weekend (to be fair) but they seemed unprepared for it. Coffee line out the door every morning and there's not a regular breakfast option. The taco joint had great breakfast tacos though - that was a highlight for sure. They didn't clean my room one day and I even spoke with housekeeping and the front desk and they still didn't come. Just felt like the service was pretty mediocre and nothing was easy at the hotel (shouldn't take 5 minutes for a beer at the pool when you are standing at the bar and no one else is waiting for a drink). Pool is nice but it's practically on Congress, you can see traffic from the pool - sort of strange. I expect others might enjoy this place - it was not for me, I prefer a more relaxing and accommodating hotel.

10/10

Exceptional

31 Mar 2026

Alisha

This is a great place to explore Austin from, right on the river, nice pool area, good dining options and a huge gym. Highly recommend.

Family

10/10

Exceptional

31 Mar 2026

Angel

Room was clean, any room service that was requested was promptly completed. Didn’t try the restaurants dinner options since everything was booked but p6 brunch was okay, a bit pricy for what it was. Bar and pool were great.

10/10

Exceptional

30 Mar 2026

Rowan

Everything about this place is amazing definitely would come back

Partner

8/10

Excellent

27 Mar 2026

Susan

Great location beautiful pool, rooms were comfortable. The Staff at the Pool Bar was not friendly and seemed like they did not want to be there at all. Got food orders wrong and just not welcoming at all.

Family

10/10

Exceptional

22 Mar 2026

Mary

The facility, staff and restaurants were excellent.The facility is beautiful and the staff so helpful and efficient. Only some cautions for elderly customers: the beds and toilets are very low (but lovely) and there are no grab bars in the showers. This may not be so in handicap accessible rooms but we dont consider ourselves in the categort...just old and stiff

6/10

Pleasant

21 Mar 2026

Jiyeun

The check-in line was incredibly long, and the wait was exhausting. I don’t see the point of offering online check-in if we still have to go through such a tedious process upon arrival. Furthermore, the pool area was a mess—there were absolutely no seats available, and the water was visibly dirty. It was a very disappointing experience.

Family_with_children

10/10

Exceptional

20 Mar 2026

Frank

Love the ability to be both have a restaurant, coffee shop, and pool that you can swim laps in all in the same location. The pool also was heated and warm.

Business Self

10/10

Exceptional

19 Mar 2026

Nikolas

Very welcoming and comfortable. Good location

Self

10/10

Exceptional

17 Mar 2026

Aja

I love this pool- heated year round! Great location

Partner

10/10

Exceptional

14 Mar 2026

cynthia

Property was very clean and inviting looking. Pool area was very nice. Excellent food options. Great location. Was able to walk to all parts of the city. Only complaint was that there is a daily resort fee. As part of that, they advertise bikes and stand up paddle boards. I think they only have 2 bikes bc they were never available and the paddle boards weren’t available until 11:00. We walked a few minutes down the river and found a rental place open at 9:00 am, so we paid to rent them.

Partner

10/10

Exceptional

11 Mar 2026

Christine

Very clean and rooms were very updated! Great location! Pool was great!

Partner

10/10

Exceptional

10 Mar 2026

Jay

Very nice location downtown, near South Congress. Bathrooms are small, but manageable. Property very nice would recommend.

Friends

4/10

Poor

09 Mar 2026

Diana

I was looking forward to this stay. I thought The Line would be cool and edgy. It is not. The linens were clean, but that is the best I can say. Everything else is cheap-looking. The price is high for everything. The food wait staff are high or perhaps just ill-mannered. The bell-person was very nice, but he was also the front desk clerk. I felt like I wasted a lot of money. I do feel that this hotel and many of its employees are doing their part to keep Austin weird. :(

Friends

8/10

Excellent

09 Mar 2026

Giuliana

The carpet in the room had a funny smell which I did not line

8/10

Excellent

07 Mar 2026

Michael

10/10

Exceptional

06 Mar 2026

Susan

Loved the location.

Partner

10/10

Exceptional

05 Mar 2026

Ukari

Such a beautiful hotel

Partner

4/10

Poor

02 Mar 2026

magali

Staff not helpful! Bed is horrible! Lots of noise! Won’t return!

Partner

6/10

Pleasant

02 Mar 2026

Stacy

It's just okay. I was disappointed to pay for an upgraded room just to get to look at 50' of very noisy hvac units. There are better options in the area.

Friends

8/10

Excellent

01 Mar 2026

Karen

Great location! Nice pool.

Partner

10/10

Exceptional

28 Feb 2026

Kevin

Amenities and staff are great

Self

6/10

Pleasant

21 Feb 2026

DAVID

Lighting in the room did not meet expectations we also asked for water view and paid more for it and got a corner between the two buildings with a small side corner view of water. Not cool at all specially when you are paying for the view

6/10

Pleasant

21 Feb 2026

Fran

Very loud and could hear everything going on outside, above you, beside you. Our room was ok just felt like the bathroom ceiling might fall in. Location was great though.

Friends_and_family Friends

6/10

Pleasant

15 Feb 2026

Calvin

The bathroom door and the carpet was dirty

8/10

Excellent

12 Feb 2026

Dave

Wish the TV service wasn't streaming

6/10

Pleasant

09 Feb 2026

elizabeth

Great location. Rooms are dark and a bit old.

10/10

Exceptional

02 Feb 2026

Chong Lip

Great hotel

10/10

Exceptional

25 Jan 2026

Jose

Great location and the room was very comfortable

Partner

10/10

Exceptional

21 Jan 2026

Chris

Good

8/10

Excellent

20 Jan 2026

Mona

the service and staff were excellent and super nice, we were in room 1223 on 12 floor we could hear the elevator running all night super loud

Partner

10/10

Exceptional

18 Jan 2026

Taylor

Super cute hotel. Staff was nice. Room was clean!

Friends_and_family Friends

10/10

Exceptional

17 Jan 2026

OLGA

Great stay!!!

Leisure Partner

2/10

Poor

12 Jan 2026

Nikola

Old and ugly hotel… nothing like on the pictures.

6/10

Pleasant

11 Jan 2026

Lisa

Condition of hotel room was a little rundown…

Friends_and_family Friends

4/10

Poor

06 Jan 2026

Was fine, but I have to say I was a bit disappointed to see that our room did not have a view at all, but of a cement wall, TV did not work, only one side of our bed had lights the other bed did not, was so dark in the bathroom that my wife could hardly get ready, and was overall just not impressed. I got this room for our anniversary to have a view and I got exactly the opposite was not worth the money.

Partner

8/10

Excellent

03 Jan 2026

Christoph

Friendly staff, convenient location. The entire place feels a bit like a large WeWork

Business

10/10

Exceptional

01 Jan 2026

Jeffrey

We did not have breakfast.

Partner

8/10

Excellent

31 Dec 2025

Justin

We didn’t have breakfast

Partner

8/10

Excellent

25 Dec 2025

Marcin

good location for good price. tiny TV

8/10

Excellent

24 Dec 2025

William

Solid stay.
The staff are extremely helpful and friendly.

The onsite taco bar is also good.

The daily amenity fee adds up quickly once they tack on taxes, and works out to be roughly 36 on top of your daily room rate.

Location is top notch as well and the valet guys are excellent
Good

Business

6/10

Pleasant

23 Dec 2025

Emily

Room was run down. TV didn’t work. No complimentary coffee.

Friends_and_family Friends

8/10

Excellent

12 Dec 2025

Megan

To be fair, I think we would’ve had a better experience if there wasn’t a giant black tie wedding, and the Billie Eilish concert happening at the same time and all of those people at our hotel.

The pool was always crowded except for late at night and it was not heated as advertised (and ultimately why we chose this hotel for my 50th) so we didn’t enjoy what we hoped for.

Our room service breakfast was delivered half complete. We called for the missing items. Service said they’d be right back. They never showed up. We also called for towels because the shower leaked onto the tile no matter what and they never arrived. I did stop by the front desk and spoke to the manager who was very nice and addressed our concerns.

The stress of the big wedding and concert crowd was apparent on the staff’s faces. Bless them, they did their best. However, when we checked in the front desk staff told us to happy hour at the 6th floor restaurant and bar. We put our luggage away and went there. We were greeted with two annoyed young hostess who were appalled that we dared to show up without a reservation. This was around 5:30om and the deck area had one person on it. Wasn’t the best start to our stay.

I probably won’t stay here again because there are comparable options, but I see the appeal and vibe is cool.

Partner

10/10

Exceptional

03 Dec 2025

Lance

Great view

Friends_and_family Friends

10/10

Exceptional

01 Dec 2025

Pinar

Great location and view.
Clean and large rooms. Very helpful staff.
Daily housekeeping services were very good.
Alfred Coffees shop is very good.

Business Self

10/10

Exceptional

30 Nov 2025

Chykie

Everything you can think of was great!

10/10

Exceptional

28 Nov 2025

Valerie

The Line never disappoints. Such a great location with nicely appointed rooms and the staff is terrific. We had dinner at Arlo which was so delicious and breakfast at Veracruz which was also amazing. We look forward to doing a staycation here again in the near future.

Partner

8/10

Excellent

28 Nov 2025

Robert

Front desk staff great. Gym great. Housecleaning missed cleaning my room (partially my fault as I was in the room for the first pass), but then for turndown service as a substitute, just replaced towels and that was all. Windows all need cleaning, especially glass elevator shaft. I don’t understand how hotels are okay with filthy windows.

8/10

Excellent

27 Nov 2025

Judy

Nice location.

Friends_and_family Friends

4/10

Poor

26 Nov 2025

John

Staff. Rude, condescending and unhelpful. They refused to honour the food credit despite being shown hard copy proof.

Leisure Family

10/10

Exceptional

25 Nov 2025

Matthew

loved the hotel

Business_and_leisure Self

10/10

Exceptional

25 Nov 2025

Pedro

great hotel and friendly team

Business_and_leisure Self

4/10

Poor

25 Nov 2025

Daron

Great location and nice lobby...and that is about all we can nicely say. One of the hallways had a smell of sewar that lastest for a few days. The bathroom sink seemed like it had been there a while. The rooms get moist when the AC is on, and the carpet has that feeling of being around for a long time. The rooms seemed tired, and of a different generation than the lobby.

Friends_and_family Family

10/10

Exceptional

25 Nov 2025

Jack Benedict

Wonderful

6/10

Pleasant

24 Nov 2025

David

All in all a great stay… I was a little freak out and did not sleep as soundly the third night of three…. That night I received a notification from American Express that my account was charged 50% more than contracted… Anyway this Notifacation did not sit well with me. The calls I had to make in the morning, the thought of needing to open a dispute case with AxP in the morning etc. The counter staff in the morning assured me it was just a hold for some reason. This should be clarified before proceeding with charge. Maybe even signed for. Anyway I did not sleep well that night. If that was your intention, The Line succeeded.

Business_and_leisure Partner

8/10

Excellent

24 Nov 2025

Christopher

Great stay only down side was the hours p6 was open and one day they were closed for a private event

Leisure Partner

10/10

Exceptional

23 Nov 2025

Emily

Great location. Had bikes available. Would stay there again!

Partner

10/10

Exceptional

23 Nov 2025

Amanda

Awesome location

Leisure Family

10/10

Exceptional

23 Nov 2025

delia

Everything stood out,clean room,staff ext.,,,

Leisure Family

10/10

Exceptional

22 Nov 2025

Michael

The staff was really nice. The room was nice and clean. The hall smelled like mold.

Partner

6/10

Pleasant

21 Nov 2025

Jessica

I guess I just had a little bit higher expectations for a hotel in that price range. It kind of gave the vibes of a hotel that used to be really old and they tried to put some nice touches on it. Like the bathroom for instance. First the knob for the shower kept sliding down so it would get really hot. The ceiling in there looked like something happened to it and someone did a really poor plaster job putting it back up. The room itself wasnt bad. Very basic, but had cute touches. The closet had 2 very tiny cabinets to put clothes in if you were going to do that that were kind of run down looking. A dresser style cabinet under the TV would look nice. I dont know, just very underwhelmed for the price. the downstairs is really nice though.

Friends_and_family Friends

10/10

Exceptional

17 Nov 2025

Britney

Clean and pretty property! The pool and upstairs bar are great!

4/10

Poor

17 Nov 2025

coral

They lost my 2 Amazon packages and were super rude about it after several attempts of me trying to locate them.

6/10

Pleasant

17 Nov 2025

Vanja

Room was ok, clean, but run down, stains on carpets, could use some upgrades

Leisure Family_with_children

8/10

Excellent

17 Nov 2025

Jane

The service was excellent & the valet was outstanding. The beds were comfortable but the hotel definitely geared for the much younger generation. All the lighting was so dim everywhere it was like walking around wearing sunglasses. The bathroom was also very dim & very little space to put toiletries or hang towels.

Leisure Family

10/10

Exceptional

15 Nov 2025

Elaine

Great location, walkable, lake front, fabulous pool

Leisure

8/10

Excellent

10 Nov 2025

Lisa

Staff was excellent. Rooms however

10/10

Exceptional

10 Nov 2025

Jonathan

The staff was good.

10/10

Exceptional

09 Nov 2025

Michael

Staff, room, and restaurant were great. Wonderful views too.

10/10

Exceptional

09 Nov 2025

Pat

Nice hotel.

Leisure Family

10/10

Exceptional

09 Nov 2025

Ngoc

Great place!

4/10

Poor

07 Nov 2025

Carie

The hotel has a very dirty and dark vibe. Not my scene. Wish we would have read other reviews before booking.

Leisure Family

8/10

Excellent

02 Nov 2025

Dina

The Bar have good drinks

Leisure Partner

10/10

Exceptional

02 Nov 2025

Kasidy

Great front desk service and stay!

10/10

Exceptional

02 Nov 2025

Amanda

Love the vibe. Every need anticipated. Super clean. Spacious rooms.

10/10

Exceptional

31 Oct 2025

stephanie

6/10

Pleasant

26 Oct 2025

Kaitlyn

Elevators kept breaking; very dark in terms of lack of light in rooms and hallways. Older hotel that has minimum updates

10/10

Exceptional

26 Oct 2025

Anastasia

Huge hotel but they managed to make you feel right at home. The only downside is that the pool is very cold, not heated as advertised. Pets stay free.

Leisure Pet

10/10

Exceptional

26 Oct 2025

Thomas

Very nice place in a great location for walking!

Business_and_leisure Partner

2/10

Poor

22 Oct 2025

Matthew

Booked a Lakeside Suite, paid Expedia $362.57, plus \"Taxes & Fees\" of $62.85, total $425.42. At check-out charged an additional $43.80 in Taxes & Fees, plus $58.46 to valet park. The room we were assigned #757 was probably the worst room in the \"Lakeside Suite\" category. If we looked out our window, past the 30 feet of white reflective roofing with HVAC ducts & vents, for the P6 restaurant located right under our room, we could see a small slice of the lake. The room layout is weird, coffee maker didn't work, low-profile bed about 18 inches off the floor, like sleeping on the ground. Expensive room and very unimpressive. AND LAZ Parking damaged my vehicle, had multiple conversations with LAZ & The Line. Nothing ever happened. Do yourself a favor, Skip The Line!

Leisure Partner

6/10

Pleasant

21 Oct 2025

Edward

Past its prime but ok

Friends_and_family Family

10/10

Exceptional

21 Oct 2025

Marcus

AC was not working well

8/10

Excellent

17 Oct 2025

Valerie

Room was stunning. Loved the hotel decor. Everything was super clean and I loved the stocked fridge with drinks and snacks. The only downsides were valet parking only option and the front desk staff that checked us in was not friendly. Otherwise great hotel

Leisure Self