Name: Hotel Indigo Austin Downtown - University By IHG
Address: 810 Red River Street, Austin, 78701, US

Hotel Indigo Austin Downtown - University By IHG

Austin - TX · United States

810 Red River StreetView location

100 reviews shown

6/10

Pleasant

27 Jul 2026

Sandy

No hot water for 3 days... they reimbursed me for 1 day but it was still very inconvenient. Also, hallway has master switch, so if it's off - light in bathroom does not work. Being informed of this at check-in would have been helpful so I wouldn't have to be trying to shower in cold water... in the dark 😫

10/10

Exceptional

27 Jul 2026

Hagop

I had stayed at an Indigo once in Nashville and a Kimpton in Denver. Based on those excellent stays, I decided to stay in Austin's Indigo. This hotel did not disappoint. In fact, it surpassed my expectations. The room was spacious and so was the bathroom and shower. I loved the swimming pool and view. The location was convenient and easy to get to all the major attractions. The staff was extremely friendly, helpful and enthusiastic. The nearby neighborhood restaurants were all great. The king sized bed was very plush and comfortable. The chairs in the room were also high quality and comfortable. The big bonus was the Lavazza espresso machine. This is one of my favorite coffees! I will definitely stay at an Indigo again because it offers high quality accommodations at a great value!

10/10

Exceptional

14 Jul 2026

Crystal

clean room friendly staff

10/10

Exceptional

13 Jul 2026

Michael

Had a great stay. Location on Red River is very good for live music and a pretty short walk to 6th Street and Congress Ave. Don't skip the breakfast tacos with chorizo - I had them both mornings I was there and wish I could get them at home. Wait staff at the restaurant couldn't have been nicer.

2/10

Poor

12 Jul 2026

Violette

10/10

Exceptional

09 Jul 2026

David

Great hotel and location next 6th Street.

6/10

Pleasant

09 Jul 2026

Ana

Towels are rough/low quality
Treadmills on gym are bad
Staff not very friendly/helpful
Common areas are shared with holiday in express with a much more party-oriented crowd.
Lobby bar open very limited hours

Partner

8/10

Excellent

09 Jul 2026

Hayden

Good value for money overall. Unfortunately, the lady on the overnight reception was quite rude and unwelcoming, which detracted from the experience. Aside from that, everything else was good.

Self

10/10

Exceptional

05 Jul 2026

Efren

Was nice fun located hotel close to all the fun

Friends

6/10

Pleasant

05 Jul 2026

Xante

Overall the pool is what made the stay for us. It was a family trip with my wife and daughter, we enjoyed night swimming just wished they had it open one extra hour in the weekends.

There were a few things that we had to address with the staff, first they offered the option to add add-ons to my reservation, I placed an order for chocolate covered strawberries. When we arrived they were not there, I called front desk they apologized and had no idea of the add-on. I asked them to bring it later so when we returned after dinner. We returned an hour early so I called to ask for plates and silverware with the delivery. They arrived an hour and half after with no napkins, silverware or plates. Just not good with the details.

The phone to the room stopped working which is a security risk. We had issues calling in and out. The remote stopped working and the TVs are outdated (bring your fire stick, apply tv, etc,.) and the door to the shower did not close all the way. We had three ppl shower and so much water on the floor. They finally addressed these issues while we were in the room, slight interruption for us but overall the location was good. We got to walk to Hoboken Pie at night.

Family_with_children

4/10

Poor

05 Jul 2026

Jesus

Terrible place in general.

Family_with_children

10/10

Exceptional

01 Jul 2026

Anna Jamileth

Very clean, fast check in/checkout, super friendly staff! I felt accommodated in every way!

My favorite staff was Matthew, Kiran, and Carl. They all made our stay special and memorable! My friend and I were celebrating multiple things like her just getting married, our birthdays, and also in town for the Ariana Grande concert! It was my friend’s first time in ATX.

We were offered drink vouchers to celebrate! Kiran and Carl were nice with check-in/out and recommendations for restaurants as well as great feedback on the concert venue!

I tried to use the business center to print something last minute for the concert and it wasn’t connecting and I was able to go to the front desk and print which was nice!

I will 1000% be recommending this place to anyone I know!

Friends

8/10

Excellent

27 Jun 2026

Elizabeth

Be prepared to pay for parking, there is no free parking

Friends

4/10

Poor

26 Jun 2026

Alicia

The A/C in the lobby was broken. It was very hot. The room a/c worked and got cold but did not seem to remove the moisture from the air. The floor was sticky. The room had noise generator in it and ear plugs because of the loud music from a club. It did not bother us we were on the 7th floor. The parking is stupid. We were there on a weekend. The valet is about $50. The parking outside lots are tricky because they only allow 12 hour slots so it costs almost $60 to park overnight. The parking garage charges per 15 minute increments. There is no way out you will pay. The garage was empty too.

Friends_and_family Family

8/10

Excellent

26 Jun 2026

Martina

Pool bar drinks well over priced.

2/10

Poor

24 Jun 2026

John

My stay here was genuinely disappointing. The bottom floor had no air conditioning, and when I got to my room, the AC wasn’t working there either. Maintenance was unable to resolve the issue. After switching rooms multiple times — four attempts in total — we finally found one with functioning air. While the room itself was clean, the property overall showed significant signs of age and neglect. The shower was in unacceptable condition. Given the gap between how this hotel presents itself and the reality of the experience, I can’t recommend it and won’t be returning.

Family_with_children

8/10

Excellent

23 Jun 2026

Marquella

Overall Clean. Staff were friendly but not very helpful. We had to carry our luggage from car to the elevator and to the room because there was no available trolly.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Matko

Great hotel. Highly recommended.

10/10

Exceptional

19 Jun 2026

Oscar

Perfect location. Everything that we wanted to do was 10-15 minutes away.

Partner

8/10

Excellent

16 Jun 2026

Cassidy K

The hotel is very conveniently located but the parking is a little tricky to find as it shares a garage with the Holiday Inn Express but its not clearly marked. Everything was clean but felt just very slightly damp but thats Austin humidity for you. Friendly staff. We didn't have issues and were not displeased but probably will try a different hotel next time.

Partner

10/10

Exceptional

12 Jun 2026

Princess

the staff were so kind & always available when needed, had no issues with noise or no complaints about the management. Enjoyed my stay, would definitely do it again

Family

6/10

Pleasant

07 Jun 2026

Natalie

This hotel is advertised as having a bar at the pool. We specifically chose this hotel for that reason. The bar did not open until after 3 pm on Fri and Sunday. There was no menu, drink selections were limited and many of the drinks did not taste good. I would definitely pack a cooler or stick with beer. Do not plan on having frozen drinks or food. The charges for the drinks were completely outrageous. There are several taxes and fees tacked on and gratuity is included which we were not aware of.
On Saturday there was a man at the pool pestering all of the woman. At some point a group of young women went and complained. A man that was setting up for the hotel dj party moved him to the bar because he could not get him to leave and then the bartender chased him into the holiday inn. It was like no one wanted to deal with him but it definitely killed the vibe. The dj party started at 4. If I was a family staying at this hotel I would have been furious. There were people smoking pot, parts of women's bodies I didn't need to see, grossly inappropriate dancing on items and each other. The next day there were cigarette butts, lime pieces and bits of peoples weaves all around the pool and hair in the pool. It was disgusting
The room itself was just okay. The pleather headboard was all scratched up, stains on the carpet. The ice and vending machines on our floor didn't work.

Friends

8/10

Excellent

06 Jun 2026

Amanda

It was ok. I thought it would be more modern by the pictures. There is no market to buy sodas and snacks to have in the room on sight. There is a small fridge when you check in but it had one option. Also, we had to pay for coffee. This hotel is also connected to a Holiday Inn.

4/10

Poor

05 Jun 2026

Lisa

I have a list. First for the things that didn't work: rm phone, lights in bathroom,hairdryer,cover to the ac. Missing: microwave, luggage carts, help with anything,food,room service. Do not come hungry. The restaurant and bar are ALWAYS closed. The only way you are getting food and drink is delivery. If you are at the 3ft high pool you better bring your own snacks and drinks. Grab some towels at the pool because they dont bring clean ones to your room. Carpet is old and dirty. You will wait 30-45 for vallet. They lost our car and key. Don't order the sweet treat tray it is old and hard. Probably because they got it at Walmart because restaurant is always closed. Pool closes at 10. Had to call three times to get broken hair dryer replaced from my cell because room phone was broken. They didn't take out our trash or replace the towels. Front desk is understaffed. There is no breakfast! Not even one of those waffle makers. No coffee. No one killed us and we did not see bugs those are the positives.

Friends

10/10

Exceptional

02 Jun 2026

David

The ice machine on our floor was not working.

Partner

8/10

Excellent

01 Jun 2026

Mary

Check in was easy, staff were friendly and helpful. Room was clean and ready when we arrived. I self parked in the connected garage, very easy and convenient. Very comfortable bed and pillows. We did try to eat dinner one night, but the music in the restaurant/bar was very loud so we decided to go elsewhere. There was also very loud music at night which I believe was actually coming from a nearby bar and not within the actual hotel. But our stay was on a Friday-Saturday night so it may not be like that during the week, and we were in a room on the end of the building. Overall, I would stay here again.

Friends_and_family Family

6/10

Pleasant

30 May 2026

Gloria

When we would step on the tiles in the bathroom, water would squirt out from between the tiles and leave puddles on the floor. Otherwise, stay was good and we enjoyed the amenities and clean room.

Friends_and_family Friends

6/10

Pleasant

28 May 2026

Rachael

Location is close walking distance to stuff but a sketch neighborhood. Lots of homeless. Hotel room had a stench. First night the club across the street Charlie’s was very loud until at least 3am. The shower head was a slow drip until we reached out to staff after a couple days. AC sounded like a jet on the tarmac. Asked for housekeeping and they never showed after about 8 hrs when I asked again for at least clean towels. Hotel pool was closed one day and I’m wondering if it’s because of all the bleach and antibacterial I saw the pool man dumping in the pool then telling people and their kids they could swim after 10 mins….. hotel bartender Jessica & the friendly doorman was the highlight!!!!

Friends_and_family Friends

10/10

Exceptional

28 May 2026

Arturo

Love the place

Family_with_children

8/10

Excellent

27 May 2026

Debra

The bed was comfortable and the location was fairly convenient. The pool was closed and the laundry machines didn’t work. Luckily, the guy at the front desk arranged for someone to clean our laundry, which saved my review. The cleaning staff were wonderful and very helpful. The a/c was obnoxiously loud. We had to go next door to the Holiday Inn to get coffee in the morning, which was inconvenient and strange since Indigo is supposed to be a step up from Holiday Inn.

Partner

6/10

Pleasant

27 May 2026

Michael

For the cost I expected a lot better from the property. In short, the price is for the location. Rooms were average at best (comfort of bed, broken ice machine, no coffee in the room, towels were like sand paper, view was inner city concrete and construction, pool was shared with the Hoilday Inn Express attached to the same bldg). Parking was a joke, oh and someone tried to add their car to my parking app account to park in this hotels parking garage days after we left the property and charge us for it. Pretty convenient that it happened to be in this Hotels garage.

10/10

Exceptional

17 May 2026

Blain

The bartender at the pool was the BEST, but the Valet guys outside were a close second. Great location, people, vibe, everything. Will be back for sure.

Friends

6/10

Pleasant

15 May 2026

Monica

I really liked the location as it was literally next door to the music venue. Unfortunately I felt a bit misled as the hotel houses both the Indigo and Holiday Inn Express. I confirmed while checking in at the Indigo computer that the rates are also cheaper for the Holiday Inn Express side. The corridors and rooms were a bit dated. Our AC was really loud and the shower. The toilet seat was not properly installed and head kept falling off the wall

2/10

Poor

14 May 2026

genesis

Pool was ok

Family_with_children

2/10

Poor

14 May 2026

Verified traveler

Expensive parking for the hotel, room had maintenance issues.

8/10

Excellent

14 May 2026

Irina

Overall a good experience. The only inconvenience was that the hot water in the shower took forever to warm up. Other than that everything was lovely.

Business Self

10/10

Exceptional

12 May 2026

Alicia

Hotel is perfectly situated in Austin. Moody center and lady bird lake are within a 15 minute walk from the hotel. Staff was awesome.

Family

2/10

Poor

12 May 2026

Martin

Very bad smell.
You have to wait more than 15min to get hot water …

Business

6/10

Pleasant

11 May 2026

Caitlyn

The room was clean and comfortable but the check in process and parking is an absolute MESS! They do not offer any sort of parking for hotel guest besides a day pass of $49.95 per day or you can do by the 20 mins in the garage and street parking. Upon check in I had an issue come up with my payment and the desk was not kind or understanding at all and was very rude. Breakfast was decent for the vouchers i purchased ahead of time but other than a clean room and good breakfast I truly don’t know if i would stay here again because of the parking and the staff being rude.

Self

10/10

Exceptional

11 May 2026

erika

Very clean room, no complaints friendly service..coming from out of town

Partner

4/10

Poor

10 May 2026

Alford

Entire setup to complicated parking, inability for cards to be used on both sides, air conditioning system so loud you could not hear tv.

10/10

Exceptional

10 May 2026

Yvette

We loved it and staff us the best

Friends_and_family Family

8/10

Excellent

09 May 2026

stephen

Great location. Friendly staff. Shout out to Aaliyah and Kristina. My only complaint was a loom shower on the first night.

Family

6/10

Pleasant

08 May 2026

Madeline

The Hotel Indigo is the top 5 floors while the first five are a Holiday Inn Express. The lobby is much more Holiday Inn Express than Hotel Indigo. No coffee is provided in the lobby and I got several emails and texts asking if I wanted to “upgrade” my stay by paying $5 to leave my luggage after check out - a service that has been provided for free at every other hotel I’ve stayed at anywhere in the world. Overall it did not seem a good value for the money.

The room was dingy with a large water stain in the bathroom, stains on the curtains, and peeling caulk in the bathroom.

I’ve stayed at other Indigo’s in the US and abroad and enjoyed them. I don’t know that I will again.

4/10

Poor

08 May 2026

Richard

This ain’t the standard of any Indigo we’ve stayed in before. Just a standard hotel with boring rooms. Noisy gig venue across the road, but clean & friendly.

Friends_and_family Family

8/10

Excellent

05 May 2026

Megan

Great location if you want to be within walking distance of the moody center and several bars/clubs.

Friends

4/10

Poor

04 May 2026

Crystal

Overall a good place to stay. Great location, clean, nice amenities and atmosphere.

10/10

Exceptional

30 Apr 2026

John

Room was great - one small issue - toilet would periodically run due to leak. Pool was great although still cold. The main issue was hotel was cashless. Not a bad thing but be prepared. Pool bar was not open as expected either.

Staff very friendly

Friends

8/10

Excellent

28 Apr 2026

Carol

Liked the pool

Friends

4/10

Poor

27 Apr 2026

Greta

The floor was sticky and needed to be cleaned. The carpet seemed damp and smelled of mildew. Had to get up early for a flight and no hot water at 4am. Will not stay here again.

Partner

10/10

Exceptional

27 Apr 2026

April

Clean room, helpful staff, nice view of downtown from pool area, in walking distance of fun things to do

Self

6/10

Pleasant

23 Apr 2026

Julie

Everything was ok apart for overcharging me for my room

Partner

4/10

Poor

22 Apr 2026

Erin

Very disappointed with our stay. Housekeeping woke us up at 8:13 2nd day. There were no USB accessible places in the room for charging. Kitchen was missing staple ingredients. Could not get connected to wifi without having to go to the front desk, whose staff was short and rude. This was our first stay at an Indigo and I will steer clear in the future

Partner

6/10

Pleasant

22 Apr 2026

Samantha

The staff were excellent but the property let them down. Had to run the shower for more than 40 minutes to use it for the first 3 days of my stay, only came good the last day. Pool was not clean. There was a staff snafu with our check in but they fixed it quickly and were really nice to deal with.

Friends

10/10

Exceptional

22 Apr 2026

Damon

Kristine the bartender was very helpful.

2/10

Poor

21 Apr 2026

Verified traveler

Worst stay in Austin that I’ve ever had!

10/10

Exceptional

21 Apr 2026

Damon

Good breakfast

6/10

Pleasant

19 Apr 2026

Jennifer

Property was fine, don’t know that I would choose again. Best thing about it was the staff.

Friends_and_family Friends

8/10

Excellent

17 Apr 2026

Shane

Good

10/10

Exceptional

16 Apr 2026

Angelina

All of the staff was amazing, especially Daniel and Kass! Thank you for everything!

Family

2/10

Poor

16 Apr 2026

Amanda

The room had a loud AC unit (very loud) and was equipped with ear plugs on the nightstand. The bar right outside the window was blasting music well past midnight. Even with the ear plugs, I had to have two pillows over my head to dull the sound from the AC unit and the bar. The shower door would not stay closed, the shower would not turn off completely - it just kept going around instead of stopping, like a normal shower would. On site parking was ridiculously expensive - $60 for valet or $50 for self-parking in the garage. If you want to actually get some rest, I highly recommend looking elsewhere. For the cost of the room (over $200 for one night), the cost of parking, the shoddy shower, and all the noise, I felt totally ripped off. I will not be going back.

Partner

6/10

Pleasant

14 Apr 2026

Andrea

The rooms were nice however some of the people in my party had damaged, scratched headboards in their rooms. Mine may have been updated

Breakfast was good,service slow despite not being overly crowded

Friends

8/10

Excellent

11 Apr 2026

Julie

The property and pool area were very attractive. The vibe was funky crossed with mid century mod. The rooms were clean and cute.Our only problem was the very loud music from the club on one side of the hotel. The hotel did provide ear plugs and a white noise machine but they did not do the trick for me. When we changed to a room on the other side of the hotel, it was very quiet at night.

Family

8/10

Excellent

11 Apr 2026

Caroline

The staff was very friendly and helpful. The room was nice. The bed was very comfortable. The hotel is off the beaten path. Don’t walk home alone. The headboard in our room needs replacing. See photo. The bat them wall paper was very cute. The large in room fridge was great. The ice machines did not work on every floor.

Friends

8/10

Excellent

09 Apr 2026

Heather

We had 2 rooms for 4 people. Check in was easy. The a/c in one room didn’t work so we had to change rooms. The a/c was very loud

10/10

Exceptional

05 Apr 2026

Alvin

Exceptionally clean room

Friends_and_family Family

10/10

Exceptional

04 Apr 2026

Alicia

I went for a girls trip and we absolutely loved the hotel! It was perfect for us with comfortable rooms & beds, clean shower and good water pressure, espresso machine in the room & fridge. The breakfast was delicious each morning and made to order. We tried out the pool & it was beautiful on top of the roof with comfy seating. It was not heated but that was okay as we warmed up quickly.

Friends

8/10

Excellent

02 Apr 2026

Jhon

The hotel is a bit pricy. But it s comfortable. The parking is $45/day. But my understanding everywhere is just like that. No water in the room but coffee is complementary in each room. Rebecca in the evening was very kind. She was very helpful. Very important. no breakfast included.

Partner

10/10

Exceptional

01 Apr 2026

Homero

Great customer service

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Brent

We had a great stay here. The hotel was clean and the staff were great. Parking in the attached garage was convenient and the rooftop pool was a great place to relax.

Partner

10/10

Exceptional

24 Mar 2026

sarah

Perfect location, walking distance from 6th

Friends_and_family Friends

6/10

Pleasant

23 Mar 2026

Madeline

The air conditioning in the room was incredibly noisy. It was like sleeping in a construction zone. There is also a lot of noise from the bars outside on the weekends which is more to be expected.

Friends_and_family Friends

10/10

Exceptional

21 Mar 2026

Gregory

Great

10/10

Exceptional

19 Mar 2026

David

Lots of noise during SXSW so be prepared. Room super comfy and cleaned daily. Free breakfast with my room. Great staff

Self

4/10

Poor

18 Mar 2026

Yasmine

The hotel didn’t really feel clean. It also needs to be updated. What’s crazy is that they charge $60 a night for parking but there’s plenty of parking right in front of the hotel and across the street for two dollars or less. If it’s after six it’s free.

6/10

Pleasant

14 Mar 2026

Kristine

Room was okay

Friends_and_family Friends

10/10

Exceptional

13 Mar 2026

Anais

Amazing

10/10

Exceptional

10 Mar 2026

Stephanie

I love this hotel I always love hotel indigo’s but this one was especially nice at a restaurant. We watched comedy show. They had snacks. The staff from inside to the doorman and I don’t know the doorman‘s name that was there but he was awesome. We were like if he treats everybody like this he’s an outstanding human being. The hotel was fantastic location easy to get in and out of the rooms were wonderful. It was just great. I would stay there again and again if I go to Austin.

Family

10/10

Exceptional

08 Mar 2026

Michael

Room was clean and the bed was very comfortable. The pillows were great too. Only downside? The cost to park but that’s Austin for you.

Business

8/10

Excellent

08 Mar 2026

Virginia

Very loud band playing right next door on weekends. The hotel provided earplugs but the band was so loud. There was no way to cover up the noise.

8/10

Excellent

06 Mar 2026

Marc

Front desk and restaurant team were super. I stay here regularly and appreciate the consistency, location and value for my needs. Well done!

Self

8/10

Excellent

02 Mar 2026

Charic

Convenient walking location. Parking a bit confusing as two hotels used the same garage

Partner

4/10

Poor

02 Mar 2026

Zachary

Soiled towels.

Didnt come to refresh our rooms until the last day- at night, when we check out at 4 am.

Toilet had a legit leak on the seal connecting to the ground.

The AC has a legit hole in it to the outside. Makes a noisey area, ridiculous.

Wont be back.

Partner

10/10

Exceptional

01 Mar 2026

Sydney

Great stay! Friendly staff, good area just outside of downtown!

Partner

2/10

Poor

26 Feb 2026

Catherine

It's clearly a renovated old Holiday Inn or something. The shower head was broken and calcified beyond repair, hot water was inconsistent, there were 5 food options for dinner, all bad. My sink had a leak that had clearly gone neglected. The staff was kind, but it's hard to make up for such shortcomings in quality.

6/10

Pleasant

25 Feb 2026

Christian

Lots of things not working well during our stay, including clogged shower head, toilet chain that kept breaking, Also, on the south side of the building is an open air night club that plays loud music at night, so we had to move rooms to the other side of the hotel to avoid that after our first unpleasant night. Staff was kind and receptive.

Partner

10/10

Exceptional

24 Feb 2026

CYNTHIA

Clean and friendly atmosphere

Friends

6/10

Pleasant

22 Feb 2026

Beverly

No hot water on last morning.

8/10

Excellent

10 Feb 2026

Alissa

Clean, friendly and comfortable

10/10

Exceptional

01 Feb 2026

Adrain

Wonderful stay! Will plan another stay in the future.

Business_and_leisure Family

10/10

Exceptional

28 Jan 2026

Dan

Location was just a little off the busy centre, however, super easy to find.
good food options around, staff were friendly and offered a lot of suggestions for things to do.

Business_and_leisure Self

10/10

Exceptional

27 Jan 2026

Courtney

Great staff

Friends_and_family Family

10/10

Exceptional

26 Jan 2026

Matthew

Very clean, exceptionally quiet. Staff were phenomenal. Would stay again!

Business

8/10

Excellent

26 Jan 2026

Mary

Staff was super friendly. The location was excellent. They cleaned the room every day giving us fresh towels, which seems to be rare these days in the hotel biz.

Leisure

6/10

Pleasant

23 Jan 2026

Kathy

Hotel Restaurant was fancy name for seating around bar. Food was \"OK\" ---at least it wasn't too expensive.

Took over 10 minutes for hot water to arrive in my 8th floor room . . . when I called the front desk they literally said \"run the water for 10 minutes and if it doesn't get hot we can let you into another room to take a shower'

Shower had a repaired crack in the floor.
The \"city view\" I paid extra for was a view of the freeway.

Business Self

10/10

Exceptional

15 Jan 2026

Erica

Modern and friendly in a great location

Business

10/10

Exceptional

15 Jan 2026

Maria T

Clean facilities and friendly staff