Name: Club Wyndham Austin
Address: 516 W 8th Street, Austin, 78701, US

2/10

Poor

10 May 2026

Pamela

We booked a 2 bedroom condo here for my daughter’s college graduation 4 months prior. I had my elderly parents with me driving 8 hours. 2 hours before arriving they called to tell me they were overbooked. They had found an alternative stay for me which charged me $65 a night for parking, had 2 separate rooms with no kitchen or living safe. And to top it off, we did not receive any type of refund!!!!!! Visitors BEWARE!! You may be kicked out right before you’re stay!!

Family

10/10

Exceptional

22 Feb 2026

Tara

This place was amazing- a private condo in the center of the city! Close to great food, walkable to some but not all city locations. I do recommend renting a car for this city- it’s pretty sprawling!

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Veronica

Great room, great location, very clean and great staff at the front desk and in upstairs lounge

Business Self

10/10

Exceptional

14 Jan 2026

Gregory

The vibe of the resort and staff is awesome!

Business_and_leisure Family

10/10

Exceptional

16 Nov 2025

Tonja

Fantastic

6/10

Pleasant

03 Nov 2025

Davin

Stay was good but the ambush attempt of a time share proposal to sit through a sales pitch was off putting to say the least!

6/10

Pleasant

31 Oct 2025

Victoria

They immediately hit me up with a sales pitch, which I didn't appreciate after a very long flight. They didn't clean my room during my stay, and upon check out reminded me that the trash bins are on the odd floors. Did they expect me to take out my own trash. Now that's crazy. However the room and view were very nice.

10/10

Exceptional

13 Oct 2025

Joey

Overall a really nice and clean property. Staff is very nice and welcoming to the guests. I am definitely booking here again in the near future.

Friends

8/10

Excellent

25 Sep 2025

sam

The property was pretty good overall. The one on Clearwater beach has more amenities and larger public areas but probably just a different overall plan.

Business_and_leisure Self

10/10

Exceptional

19 Sep 2025

Heidi

Nice

10/10

Exceptional

10 Sep 2025

Dennis

Club Wyndham

Super cool spot to stay in Austin. Great outdoor patio and kitchen

Business

10/10

Exceptional

22 Aug 2025

Marie

I loved that the location was downtown, but away from the congestion and hustle of other hotels. The hotel room and amenities were beyond expectations!!! I was like being at home...cooking and doing laundry...in a hotel room though! The balcony view of the city was amazing and my kids even ate their meals out there! This property was not in our plans. There was a plumbing issue at a family member's apt. so we booked this last minute. The plumbing issue was a blessing in disguise. We loved this property and all it has to offer. we will be back as soon as we can!!!!!

Leisure Family_with_children

8/10

Excellent

22 Aug 2025

stephanie

I’m a Wyndham owner and hate the sales meetings that take time from my vacation

Leisure Friends

10/10

Exceptional

14 Aug 2025

Josanne

Stayed with my teen daughter, our first time visiting Austin. Stayed at a Wyndham property in Florida the month before and the Austin location was by far cleaner and more modern.

Leisure Family

6/10

Pleasant

24 Jul 2025

Javier

Not informed about deposit fees

It would have been better if I was informed that I had to pay a $380.00 deposit on top of what I had just paid for the room. It was an extra inconvenience. I would have liked to be informed about this a head of time.

Friends_and_family Family

10/10

Exceptional

07 Jul 2025

David

I enjoyed the amenities within the room. it was very spacious and comfortable. My vehicle was safe at night, and the staff was more than friendly. My family and I had a great stay. We also enjoyed the pool on the 10th floor. great views of Austin, and good location too, about 10-12 minutes from Barton Springs.

Business Family

10/10

Exceptional

29 Jun 2025

Kaylee

Pretty nice, would go again.

Leisure Friends

8/10

Excellent

03 May 2025

Shannon

Great property. Easy parking. And easy city access

Business_and_leisure Family_with_children

10/10

Exceptional

15 Jan 2025

Roy

Will stay here again in the future.

Leisure Family_with_children

10/10

Exceptional

11 Jan 2025

Becke

Great hotel!

Loved this hotel. Will definitely stay again if there’s an opportunity.

Friends_and_family Family

10/10

Exceptional

08 Jan 2025

Hui-te-li

Small kitchen with tableware even pots,
good for family trip.

6/10

Pleasant

30 Dec 2024

Daniel

When you check in, they have you speak to someone at the Wyndham desk and they do not tell you anything about a timeshare but that is what they are trying to sell you. I wouldn’t go back to this resort because of our experience. Facility is nice and rooms were decent. Front desk staff were nice.

Leisure Family

10/10

Exceptional

03 Oct 2024

Kenneth

Nice Rooms

10/10

Exceptional

06 Sep 2024

Michael

Location, kitchen and pool were amazing. Extremely clean and great staff

Leisure Partner

10/10

Exceptional

26 Aug 2024

Francisco

Great hotel, enjoyed our stay, close to many places to eat on 6th Street. Studio was very spacious and accommodated my family perfect.

Leisure Family

6/10

Pleasant

20 Aug 2024

jose

Wasn’t happy with the early call a day before we left thinking we were leaving early that morning. We were unable to sleep in like planned.

Leisure Family

8/10

Excellent

09 Aug 2024

Amanda

Big rooms, clean and in a very good area of downtown.

Leisure Family

10/10

Exceptional

06 Aug 2024

Magen

Aesthetic property really cool place

Leisure Friends

6/10

Pleasant

28 Jul 2024

Renee

The property and the staff were great. However, we had requested a one day extension due to a cancelled flight and because we would have needed 2 single rooms we were denied, even though they had the rooms available. That was quite disappointing considering the difficulties we had already experienced with cancelled and delayed flights. They were very helpful with other accommodations due to a cancelled flight!

Leisure Family

4/10

Poor

01 Jul 2024

Cayden

There are only two elevators on the property, which is extremely inconvenient if you are in a rush for they take forever.

10/10

Exceptional

07 Jun 2024

Lori

Staff was so nice!!! Weekend memosis and waffles was excellent and the pool was great! Spacious room and perfect for me and my brother.

Leisure

10/10

Exceptional

21 May 2024

Susan

Can't wait to return

My apartment was amazing that I wish I could have stayed longer. Spacious, clean and comfy. Great location within walking distance of restaurants and the centre of Austin. Staff were great & helpful to a first-timer to Texas

Self

2/10

Poor

26 Apr 2024

Nelly

Property cancelled my reservation then blamed it on expedia. Sent me on a wild goose chase at 1:30am in the morning which is when I arrived at the hotel bc of my late flight arrival. Horrible. Staff is incompetent.

Leisure Self

10/10

Exceptional

20 Apr 2024

melissa

Great stay on our girls weekend!

We loved the amenities and the staff was great! There was an issue with the elevators and they remedied it quickly. For the inconvenience, the staff hosted a little happy hour with free drinks. It was very cool!

Friends_and_family Friends

10/10

Exceptional

12 Apr 2024

Peter

I was upgraded to a Presidential Suite to include a table football table. Brilliant.

10/10

Exceptional

09 Apr 2024

Rebecca

Brilliant accommodation with fantastic facilities in the room and throughout. The rooftop pool was warm and inviting. The apartment was luxurious and full of practical amenities. Only feedback was there needs to be more elevators!

Partner

8/10

Excellent

06 Apr 2024

BRIANA

Conveniently located, we walked everywhere we wanted to go. Great amenities for kids with pool and gaming choices. Friends staff and clean. Didn’t like no daily cleaning and the attempt to get us to a sales pitch to be a member

Leisure Family

6/10

Pleasant

03 Apr 2024

Amanda

.

Leisure Partner

10/10

Exceptional

11 Mar 2024

Jared

Great stay

Hotel made for a very enjoyable stay in Austin. Room was very clean and beautiful. The refrigerator in the first room was not working properly, so I was able to move to another room. They made that process very easy. Faculties were great. Would stay here again the next time I am in Austin.

Self

10/10

Exceptional

23 Feb 2024

Kerensa

A fantastic sized apartment with all the amenities you could need. Good location. Friendly staff.

Leisure Partner

10/10

Exceptional

20 Feb 2024

Daniel

Great room. Great customer service. Cute men at consierge.

Leisure Partner

8/10

Excellent

02 Feb 2024

Heather

I loved my stay aside from the extreme problems attempting to connect to WiFi. I asked a question to a woman at the front desk and I honestly felt put off. I was told that she could contact IT but it didn’t feel sincere..

Leisure Self

10/10

Exceptional

28 Jan 2024

mercedez

Great property near many things! Staff was great and room was beautiful with great views

Leisure Partner

6/10

Pleasant

24 Jan 2024

Jennifer

The place seemed really nice at first but when you looked closer at thing you noticed how well it is not kept up. The cabinets had the contact paper to look like wood that was peeling off. One of the cabinets looked like a dog chewed it up. You’d be standing in a puddle of water when showering because it didn’t drain properly. All of that was stuff that didn’t matter much to us but what was the worst was how pushy they were to sell their time share. We didn’t even want to walk through the lobby. They texted my cell phone, called the room multiple times starting at about 10am. Called my cell phone. I told them we were not interested multiple times and they just wouldn’t give up.

Leisure Friends

2/10

Poor

21 Jan 2024

kerrie

Keep looking....

We were surprised when we arrived to learn there would not be housekeeping. So we had to ask for coffee, towels, toilet paper etc. The hotel was very noisy, in particular the plumbing from adjacent rooms!

Friends_and_family Friends

8/10

Excellent

04 Jan 2024

Silvia

We were right next to the elevator which made it loud at night, ask to be away from it if you’re a light sleeper because it’s LOUD! That’s my only issue, the view was spectacular from the 20th floor, super modern and clean, roomy like an apartment, went with my husband and 2 boys and we had room for everything, fully equipped, bathroom huge with roomy and relaxing shower. For what we paid this was a total steal, Ubers always 1 min away and most things were walking distance. I would stay again I’d just ask to be away from the elevator or bring ear plugs lol. Didn’t do the timeshare presentation, they weren’t too pushy about it.

Leisure Family

8/10

Excellent

29 Dec 2023

Bryan

Property was really nice and clean, views from the pool are awesome. The only thing I didn’t like was that they try to sign you up for a $40 Times share tour.

Business_and_leisure Family

8/10

Excellent

27 Dec 2023

Tony J

The constant trying to sell the property club to me and calling as late as 9PM

Leisure Partner

4/10

Poor

23 Dec 2023

Lorenzo

There was noise in the room at night that kept us awake

Friends_and_family Family

4/10

Poor

16 Dec 2023

Verified traveler

Timeshare Sales Pitch Upon Check-In

My wife and I booked 3 nights (Dec 8-11, 2023) via Hotels.com expecting a normal hotel check-in experience. Instead we were put through a deceptive timeshare sales pitch gauntlet. After we checked-in, the receptionist sent us to the \"concierge\" to get our room key (red-flag) who was really a timeshare sales person in disguise. After the concierge pounced on us, she started asking a lot of irrelevant and time consuming questions and wanted us to put on \"wristbands\" for some bizarre and unexplained reason. When she started offering a free weeks stay to attend a special promotion we parted ways.

The \"hotel\" (timeshare) and location were nice as were the majority of the staff except for the timeshare sales people who seem to be programmed not to take no for an answer. However, the elevator situation was very bad - we ended up taking the stairs to and from the 8th floor on two occasions because it was so slow.

Overall, the property was nice but the timeshare sales approach was an insult to intelligence and a colossal waste of time.

Partner

10/10

Exceptional

26 Nov 2023

Guillermo

The property was super nice great location.

Leisure Family

8/10

Excellent

25 Nov 2023

Richard

Property is very nice. Check- in too long and complex. Membership sales pitch is annoying.

Leisure Family

10/10

Exceptional

08 Nov 2023

Sandra

This hotel was convenient and within walking distance to shopping and food. Very clean and the staff was extremely helpful. Will stay again at Club Wyndham. Great for families, too.

Partner

10/10

Exceptional

23 Oct 2023

Matthew

Almost like a condo!

My stay was great. My room was excellent. It was a whole lot more than I needed. It felt like a condo or apartment. Very friendly staff.

Business

4/10

Poor

19 Sep 2023

Patricia

I booked a room with balcony and got a room without balcony. Spoke to staff and nobody really cared. Also, the elevator situation is ridiculous - waited 20 minutes to try to get an elevator to go down 15 floors, until I finally gave up and took the stairs.

Leisure Family

8/10

Excellent

01 Sep 2023

Joseph

You're told deep within the paperwork that there is an additional $250.00 hold for the room above the cost of the room. Anyone budgeting a trip should consider this. While the $250.00 is returned if the room is left in the same condition it was found, what they do not tell you is there is an additional $70 fee for parking. They charge this at check-in, and then at check out, they try to charge it again.
For me, the lady at checkout wanted to explain why by speaking over me while also speaking slowly (so I could understand, presumably), but then would not clearly answer why there are two charges. I don't like having to argue is situations like this. Be fair, charge me fairly, and dont sneak in other things I have not been told about... Great place otherwise!

Leisure Family

6/10

Pleasant

25 Aug 2023

FRAN

Downtown grey

Location great for downtown. We walked or used taxis. Apartments a bit souless and grey with very poor finishes, built in 2018 in believe. We declined the timeshare tour. Lovely place for breakfast nearby is Waltons .

Partner

10/10

Exceptional

24 Aug 2023

Charles

One of the best places I stayed for fair amount.
Hey... change the air freshner used at the front desk. It smells cheap for that classy place 😊!

10/10

Exceptional

14 Aug 2023

Diamond

10/10 definitely coming back!

8/10

Excellent

31 Jul 2023

Ben

Great staff and roof top pool was great

Leisure Partner

4/10

Poor

05 Jul 2023

Mario

Deceptive.

10/10

Exceptional

24 Jun 2023

Jessica

Easy located in Downtown Austin near a lot of attractions, the capitol, museums and lots of options of Dinning and Shopping within walking distance. The facility and room were clean and rooms offer nice acomodation, kitchen, the pool and entertainment like games and arcade were a good option for kids and family entertainment while at hotel. Staff was great and informative. They will insist on a presentation about a share time from another company in property. We didn't took it as we have a lot of things book, and they were not pushy or rude because of this. But have read other experiences, so just be aware and upfront about not wanting or wanting the presentation. Besides those phonecalls have not a single bad experience and have a great time with my family

Leisure Family

6/10

Pleasant

19 Jun 2023

Setaya

Very nice property, easy check in, clean room with full kitchen and washer dryer. The gym is pretty small but enough for a decent workout. However expect to be pressured by staff to attend 90 minute seminar on purchasing a timeshare. I received multiple texts and phone calls regarding this. As well as being stopped every time I was in the lobby. Stay was nice but staff was just pushy. Just exit from 2nd floor to avoid sales pitches

Leisure Partner

10/10

Exceptional

23 May 2023

Clarivel

Closed areas

Leisure Friends

10/10

Exceptional

21 May 2023

Ariana

First time coming to Austin and this hotel was perfect!

Leisure Self

10/10

Exceptional

19 May 2023

Jonathan

I absolutely loved everything about this hotel - from the spacious accommodations and endless amenities to the courteous staff and very unique style. I’ll be coming back to Club Wyndham anytime it’s available during my travels!

Business_and_leisure Self

4/10

Poor

23 Apr 2023

yunho

Would not come back

They keep trying to sell you timeshare ownership from the moment you check-in. I ended up wasting my time two days in a row due to their lack of explanation of qualification. Lot of sales looking people in the lobby which is peculiar for a hotel.
Found a small yellow stain on the bed and the sheets were not fully dried yet. I had to keep them uncovered so they dry out until the next day.
They kept calling us in the morning to make sure we attend the presentation where they advertise the timeshare. Very eager to make us attend but I ended up not being ‘qualified’ to attend. They should have explained this during the check-in process. It’s not a great feeling when your time during the travel is wasted.
Good location, but you can find much better hotels at comparable prices closer to the river and downtown.

Partner

10/10

Exceptional

19 Apr 2023

Jessica

Room was spacious and clean. Entire property was sleek and modern, had a true “Austin” feel. Walking distance to the capitol, Congress st and 6th st. Would stay here again!

Business Self

2/10

Poor

06 Apr 2023

Benjamin

Cancelled on our family just hours before check-in

Absolutely pathetic. They called and cancelled on us a few hours before we could check in. We were in the middle of another day of fun-packed family trip, and had little time to find an alternative place to stay. Not only did we have to divert time from our day, but options were quite limited at that point for our multi-night stay. We needed this location for our stay too, as my brother lived close by within walking distance. Not another location due to them overselling it or whatever their explanation of 'unfortunate circumstances' was. The woman on the phone with Club Wyndham did say due to this we could get a refund--and eventually I did after calling countless people at various numbers, and really tracking it down. Be nice to have that 3-4 hours of my time back. My time is worth something too...figure it out. I would avoid this 'Club Wyndham' place at all costs. I've traveled a ton for business and some for family, and NEVER had anyone as difficult to work with after something had to be sorted out--let alone be put in a situation like this before. If I could leave a worse review, I would.

Friends_and_family Family

6/10

Pleasant

11 Mar 2023

Verified traveler

TIME SHARE!

This is a time share property and it should be listed as such on websites. They do not have traditional hotel amenities or hospitality focused service. Checkin is problematic (they expect you to walk up to the second floor to get a luggage cart, there is no concierge at checkin desk, after checking in you will be ushered to the Wydham desk where they will ask you the exact same questions you just answered at checkin - their systems do not speak to each other). Checkout is ridiculously early at 10am. They will tell you YES you can get a late checkout but to request it the day before you leave - then tell you the day before you cannot get a late checkout. I had to complain to receive a 1 hour late checkout. There is no restaurant on site, you cannot charge anything to the room - so I'm unsure what they take an \"incidental\" hold for. They do not provide bottled water in the rooms. The rooms themselves are nice, comfortable, and clean. Overall if you are ok with a nice room and BUDGET STAY experience go for it. If you prefer the service and hospitality of a traditional 3 star and up hotel - stay elsewhere.

Business

2/10

Poor

17 Feb 2023

Lynette

Horrible stay: Overbooking, False Cancellation

I strongly advise against booking a room at this hotel, as we had a terrible experience during our recent stay in Austin. Not only were we informed upon arrival that our reservation had been canceled by a third party, which we later found out was untrue, but we were also left without a room during a sold-out weekend in Austin.

To make matters worse, we discovered that there were at least half a dozen other couples who had been subjected to the same treatment by the hotel. The complete lack of concern for our well-being was extremely disappointing, and it is unacceptable for any hotel to overbook its rooms and leave its guests stranded without a place to stay.
Therefore, I cannot recommend this hotel to anyone who wishes to avoid the risk of having their reservation canceled just hours before check-in.

I must also mention the off-putting behavior of the hotel staff during this situation. If you don’t mind being subjected to a constant sales pitch for a timeshare package that the hotel is affiliated with then by all means, stay. The whole experience while we waited in the lobby for hotels.com to work on finding us another property we saw other people subject to pushy and insincere attempts to sell something, and it left us feeling uncomfortable and frustrated. Overall, the combination of the overbooking issue and the aggressive sales tactics made for a thoroughly unpleasant stay experience while it lasted, grateful that hotels.com was able to book us at a pleasant hotel.

Partner

10/10

Exceptional

13 Feb 2023

Verified traveler

Nice room, great location

Room was very nice, location convenient, everything we needed in walkable distance, including restaurants, shops, sights.

Partner

8/10

Excellent

11 Feb 2023

Marc

This is not a hotel - very pushy to sell timeshares
Well located

Business_and_leisure Self

10/10

Exceptional

31 Jan 2023

John

Super clean and modern. Close to 6th Avenue but quiet location. Fantastic floor plans and parking garage on premise.

Leisure Family

6/10

Pleasant

30 Jan 2023

Hazel

I liked the view from my condo across west Austin. I liked the size of my unit but I didn't like the open concrete ceilings and columns in the unit. Was disappointed there was no bar and dining area in the hotel, and the gym room was small with limited equipment

Self

8/10

Excellent

30 Jan 2023

Grace

Great place to stay with family. Had washer and dryer as well as a well stocked kitchen to make meals. Overall, great experience.

Leisure Friends

10/10

Exceptional

25 Jan 2023

Brooke

The best!

This was the best hotel! I would 100% stay again and recommend.

Business Family

8/10

Excellent

24 Jan 2023

Hazel

liked the size of my unit. Was disappointed in the size of the gym.

Self

4/10

Poor

19 Jan 2023

Joan

Leave plenty of time because check in is 3x longer than other hotels. We were in a hurry to get to an event and they didn’t care.

Leisure Family_with_children

4/10

Poor

16 Jan 2023

Sheri

The room was clean, but the windows looked straight at another building without any windows. We were on the 9th floor and it felt like a penitentiary.

Leisure Family

10/10

Exceptional

13 Jan 2023

Ceila

It was all great, except for internet reception and the tv channels weren’t working properly

Business_and_leisure Friends

6/10

Pleasant

30 Dec 2022

Rhonda

Check in was easy, but then they sent us over to a concierge. That's when things got tense. He was nice but then asked how we booked the room and how much we paid and how much we're paying for parking. I thought how odd. He then said how would you like free parking and a free stay. Oh boy, here goes. We said no thank you, but he promised only 90 minutes and no pressure. Ok we said sure.
Now, rooms were great. We didn't get a great view. The decoration was stark and a bit cold but soooo clean. Kitchen immaculate and bed comfy. The low back couch was not comfy but ok.
Parking was ok, it was a garage.
Pool was under construction.
Elevators painfully slow. They were awful.
Ok last day and a promised only 90 minute sales pitch. We knew we weren't going to buy but hey 60.00 paid for parking and a free stay? Sure.
Well, this promised no pressure presentation ended up being held for 3 hours of high pressure sales pitch. They promised they are different but we'd heard it all before. In fact, read reviews for Worldmark Wyndham and you see what i mean.
3 hours !!! Could we have just got up and left? Yes but we wanted our free parking and stay.
Well, we haven't seen the refund on our paring yet and that free stay has so many hoops to jump through to book. In fact, the email says in big bold letters this insnt a free stay. Booking fees,on top of fees.
Anyways, it was not relaxing, in fact, we were angry when we left. I'm angry they lied to us and im angry we fell for it.

Leisure Partner

8/10

Excellent

29 Dec 2022

Sheri

It was a nice modern condo. Good location within walking distance of restaurants.

Leisure Partner

10/10

Exceptional

24 Dec 2022

Kendra

We loved everything! Stayed for my boyfriend’s birthday and they had a gift basket with goodies in the room when we arrived. Amazing staff who gave us recommendations on things to do and the fresh cookies when checking in were delicious ! Will be staying here every time we’re in town

Leisure Partner

10/10

Exceptional

14 Dec 2022

Jenny

The apartment like set up was great, especially the laundry. Whenever we had a request or a problem, a staff member was at our door quickly. We asked if they had ice. The front desk staff told us how to start the ice maker in the full size fridge, and then sent someone up with a bag of ice to tide us over.

Leisure Partner

10/10

Exceptional

11 Dec 2022

Jamie

😀

Business_and_leisure Family

10/10

Exceptional

10 Dec 2022

Kathleen

Love this hotel

Great location! Two blocks away from 6th Street and Central to every place downtown Austin. Staff were direct about parking cost hold and the rooms were very clean and spacious! I love the kitchen and island. I didn’t like the meeting with the timeshare ppl a part of checking in process but staff didn’t bug me like other reviewers. I just told him I had a long trip and I’m ready to get to my room and they left me alone the rest of the trip. I loved the infinity pool overlooking Austin too! Very relaxing.

Friends_and_family Family

8/10

Excellent

16 Nov 2022

Verified traveler

Great place

The room and hotel are clean and comfortable. Be ready of the sales pitch if you are not already a Wyndham timeshare owner. It took me repeatedly saying no to their presentation offers before they finally let us go to our room. Other than that, we had an enjoyable stay with close access to public transit and the sights of Austin.

Partner

8/10

Excellent

12 Nov 2022

Wayne

Favorable review for First Time Visit

You have to put up with the 10 minute hazing on attending a time share membership. But once you get through that -- hopefully politely (they are just doing their jobs), you are home free. We had 12th floor on the side facing the river. We loved the balcony and the urban view. A little noisy from rowdy Sixth and all the construction of skyscrapers. But interesting. The studio was plenty big for a couple. The kitchen was well equipped with utensils, etc. But zero food items. So stock up. Lack of maid service did not bother us at all. It felt like an apartment. Hey, maybe I should have listened to the time share talk after all since I liked the place so much! lol

Partner

10/10

Exceptional

18 Oct 2022

David

Stayed four nights for ACL weekend. Good location walkable to 6th Street Music District. Four blocks to the ACL shuttle. Small outdoor pool on 10th floor. Only con is no bar or restaurant on premises

Leisure Partner

8/10

Excellent

18 Oct 2022

Megan

Timeshare vs hotel

The cable went out constantly! Also, be prepared to get sold a timeshare while you are there. They weren’t terrible about it but definitely caught me off guard. We even had a call to our room while we were napping to see if we were still going up to the “penthouse to see what they had to offer”. There is no restaurant or bar in the “hotel” also. It’s definitely more of the vacation rental feel than a hotel. Again wasn’t terrible at all just thought I would share in case that makes or breaks a decision for someone

Friends_and_family Family

10/10

Exceptional

10 Oct 2022

Teresa

Very well kept property in a great location. Great for families.

Leisure Family

4/10

Poor

05 Oct 2022

Verified traveler

Carefully do your research on this hotel.

They dont tell you about parking until you get there. $30 per night and they claim its not their parking garage. They will charge you $160 up front for the parking. After check in go straight to you room stay away from the people you will \"give you a map of the city\" they are timeshare people. They will claim they just want you to look at a room then they claim they will pay for a night of parking. I was charged $40 and have not received refund yet for not going once i discovered online that they have bad reviews for tricking people into going to a timeshare presentation. The beds are hard as a rock very uncomfortable. Good news is that they do not have house keeping but no room service. Ive never been to a hotel without room service very dissatisfied.

Friends_and_family Friends

10/10

Exceptional

03 Oct 2022

Carina

The hotel is beautiful and the rooms are very nice with a great view of downtown.
My only complaints are no breakfast is available and the shower knob was very hard to turn.
Overall great experience! The couch and the bed were super comfy.

Leisure Family

10/10

Exceptional

29 Sep 2022

Monica

Wonderful stay. Pleasantly surprised.

Business Self

10/10

Exceptional

10 Sep 2022

KINSEY

Very clean and nice hotel! We really enjoyed the rooftop pool and how spacious the studio room was with full kitchen. Would definitely come back! Staff was so accommodating and check in and out was simple! Parking garage was $30 per night, very easy access from rooms

Leisure Partner

10/10

Exceptional

06 Sep 2022

Yesenia

Beautiful hotel and very clean. In a perfect location to many bars and restaurants. Will be back🙌👍

Partner

8/10

Excellent

24 Aug 2022

Linda

Nice stay but check in staff could use training

The unit was very nice with a nice balcony view. The check in was the only real part I had issue with. Margaret, the initial front desk person was condescending and actually called me sweetie (not in a bless your heart way..) and declined to honor the Gold Status hotel.com offered me for my stay to include late checkout. I've never been treated unprofessionally upon checking in to a hotel before like this, so this was a first... otherwise our stay was fine. They did call 10 minutes prior to check out to make sure we would be out. Was really odd.

Friends_and_family Friends

8/10

Excellent

15 Aug 2022

James

Just all around nice

Leisure Family

10/10

Exceptional

14 Aug 2022

Paul

Perfect hotel for families.

Great place. Service was great throughout. Location is perfect and close to many things. The elevators were fast too and there’s two. Worked well throughout our stay. We didn’t have any issues!

Friends_and_family Family