Hyatt Centric Congress Ave Austin

8/10

Excellent

21 Jul 2026

Shahab

The A/C made noises but outside of that it got the job done!

2/10

Poor

21 Jul 2026

Paige

Ac was out on a corner unit room so we paid for “additional windows” and if we moved we wouldn’t have the same featured. Offered me 50 measly points (aka like $.5) to make up for it. We left at 6 am

Partner

8/10

Excellent

21 Jul 2026

Anup

Good for coporate stay. Not for family.

Family_with_children

6/10

Pleasant

20 Jul 2026

Ying

The hotel room layout is kind of strange: the ceiling is oddly concrete and looks disturbing, the bathroom is only separated by a curtain, and the AC is very strong despite trying to adjust it. Though, the staff is very warm and friendly.

Family

10/10

Exceptional

20 Jul 2026

Brittany

Absolutely loved this hotel!

Family_with_children

10/10

Exceptional

19 Jul 2026

Adrian

Clean, staff was helpful, and check in was easy

Family_with_children

10/10

Exceptional

19 Jul 2026

Jorge

Excellent place to stay everyone was so hopeful loved it

Friends_and_family Family

10/10

Exceptional

19 Jul 2026

Makayla

Convenient, clean, great staff, and great location!

Partner

10/10

Exceptional

17 Jul 2026

Cassandra

Great location with excellent food. Bar was closed- always- and there is no pool. Hotel parking is super expensive, especially compared to local garage. But really walkable to both the capital and downtown restaurants/ attractions.

Partner

8/10

Excellent

17 Jul 2026

Lauren

I had a very nice time. It was quiet. I felt it was clean. The stuff was amazing friendly respectful I feel very happy I could have used probably because I’m picky, Better pillows! but anything else was just great.

Self

8/10

Excellent

17 Jul 2026

Siavash

Friendly and clean.

Partner

10/10

Exceptional

16 Jul 2026

James

Great price, great location, nice room and friendly staff. Exactly what I needed.

Self

8/10

Excellent

14 Jul 2026

Michael

We had a great view from our room, which was definitely one of the highlights of our stay. Unfortunately, the bed was uncomfortable, making it difficult to get a good night’s sleep. Most of the staff were not very friendly, although the front desk staff were welcoming and helpful. Overall, the experience had both positives and negatives.

Family_with_children

10/10

Exceptional

12 Jul 2026

Clyde

Great experience just wish they had a pool

Friends

6/10

Pleasant

10 Jul 2026

Rebecca

The stay was okay. The only thing i truly enjoyed was the view. I had a difficult time finding the building since the front had scaffolding blocking the whole front of the building. I was never able to find the parking for the hotel which led me to feeling like i was pressured into using the valet. I was Very shocked to find out that overnight parking for valet was 65+ fees. i feel like that was extremely expensive for a one night stay at a hotel room that im staying in. I feel like i would have had a better time but the immediate 65 dollar valet fee put a sour taste in my mouth for the rest of the stay.

Partner

10/10

Exceptional

10 Jul 2026

Lori

Great location with clean rooms with very friendly and helpful staff

Partner

10/10

Exceptional

09 Jul 2026

Rolando

Greatest

Partner

10/10

Exceptional

08 Jul 2026

Bancrof

Nice experience.

Partner

10/10

Exceptional

07 Jul 2026

Guadalupe

The staff was very friendly and the room was lovely.

Partner

10/10

Exceptional

06 Jul 2026

Herman

It was small and cozy but it was still decent for the price. Walking distance from many things.

Partner

10/10

Exceptional

04 Jul 2026

Calvin

The property was fantastic! It was conveniently located near everything. It was perfect for a run along the nearby trail. The 29th-floor view of the capital was breathtaking. And the rooms were great. Although the check-in took a bit longer than anticipated, the staffs attentive service made up for it.

Friends

2/10

Poor

01 Jul 2026

Larisa

Unfortunately, my husband and I had a terrible experience. The room was extremely small even for one person let alone for two people staying in the room. There was no space on the floor for me to even open up luggage in full without it hitting furniture or the wall. The toilet stopped flushing a couple of times. At night, although you can her the AC going, it was not cooling. I woke up in the middle of the night in sweat. We made it one out of the two nights that we planned to stay there, and checked out by 6:00 am to stay somewhere else. The staff was nice helpful but the room experience was the worst I’ve ever had, and I’ve stayed at other Hyatt properties before without issues.

Family

6/10

Pleasant

29 Jun 2026

Vanessa

This hotel is located in a good area but its VERY tiny. Also the AC wasnt working in our room overnight. Valet is crazy expensive!!!! It was a decent hotel the staff was friendly.

Partner

6/10

Pleasant

29 Jun 2026

Brianna

The roof top bar was closed the entire stay. To me that was very upsetting because that was the number one reason I booked here. And then the second night the one and only inside bar was reserved for a private party event, like come on really? I will not be booking in the future!

Partner

10/10

Exceptional

29 Jun 2026

Amanda

Amazing view of the capital

Family_with_children

10/10

Exceptional

28 Jun 2026

Sean

Fantastic location

Friends

8/10

Excellent

28 Jun 2026

Alexa

Very polite staff. Rooms are clean enough to comfortably stay for a few days. Enjoyed the fitness center and boxing equipment, & rooftop to watch Fifa. Great location, only wish they had a pool.

Self

10/10

Exceptional

28 Jun 2026

Christine

Clean room but more importantly the best staff!! so kind and helpful !

Partner

6/10

Pleasant

28 Jun 2026

Marcos

Great stay overall! The staff were incredibly friendly and welcoming, and the third-party valet service was very convenient. The location is fantastic with plenty to do nearby, and the views are beautiful.

The room was a little small, and the toilet seat was broken with weak flushing power. The sink faucet is also awkwardly placed and causes water to splash onto the counter.

The amazing staff and great location easily outweighed the minor room issues, and I’d happily stay here again.

Partner

10/10

Exceptional

25 Jun 2026

Isabella

Loved it!

Friends

6/10

Pleasant

21 Jun 2026

Kristin

A little far out of the way from everything that we wanted to do (soco). It was easy to catch an uber though. I booked this place specifically for the rooftop lounge and it was closed for maintenance throughout our stay. Bed’s were extremely comfortable and room was a good size. However, I would not stay here again.

Friends

10/10

Exceptional

21 Jun 2026

William

The staff always went above and beyond. They bent over backwards for us. Absolutely a great experience.

Partner

10/10

Exceptional

19 Jun 2026

Gary

I had a great stay. The room was up to standard, amenities were great, and the staff were attentive. I had an issue with my request for an iron and ironing board taking too long to get to me before an event I had to attend. Staff worked quickly to resolve and even compensated me with free breakfast for my troubles.

Self

10/10

Exceptional

18 Jun 2026

Nora

Clean room! Breakfast / very good Service ! Staff

Partner

6/10

Pleasant

18 Jun 2026

Tressa

My sink leaked the entire time. Rooms are very small . Overall great location.

Self

8/10

Excellent

15 Jun 2026

Beatriz

Amazing customer service. Ivy was very helpful and accommodating

6/10

Pleasant

15 Jun 2026

Jason

Room was clean and modern but a bit small. Only real issue I had was room not getting cool enough at night despite being set to 65.

Partner

10/10

Exceptional

14 Jun 2026

Andres

Ivy was incredibly

10/10

Exceptional

13 Jun 2026

Gena

Beautiful and great location

Friends

10/10

Exceptional

10 Jun 2026

Mary

The room was amazing, we overlooked the Capital building and had floor to ceiling windows with a great view throughout the room. The staff were super friendly and helpful. Great location, close to dining and night clubs. I would stay there again.

Family

10/10

Exceptional

09 Jun 2026

Robert

Awesome stay right in Downtown Austin!

Friends_and_family Family

6/10

Pleasant

08 Jun 2026

Jessica

Tiny room

10/10

Exceptional

02 Jun 2026

William

It was good. Staff were extremely helpful. Pillows were a bit too soft for my liking. Blankets are limited to a comforter or throw blanket, which I had to blast the AC to not be sweating every night.

Self

10/10

Exceptional

02 Jun 2026

Loretta

Our stay at the Hyatt Centric Austin exceeded my expectations. What truly made the experience exceptional was the outstanding level of customer service provided by the staff.

At the front desk, Brandon and Ivy went above and beyond to ensure every detail of our stay was handled professionally, efficiently, and with genuine kindness. Their willingness to help and their positive attitudes made me feel welcomed from the moment we arrived.

We would also like to recognize Maurice, Daniel, and Alex for providing extraordinary car service. Their professionalism, courtesy, and attention to detail made transportation seamless and stress-free. They consistently demonstrated a commitment to guest satisfaction that is increasingly rare.

It is employees like Brandon, Ivy, Maurice, Daniel, and Alex who transform a good hotel stay into a memorable one. Hyatt Centric Austin is fortunate to have such a dedicated team. We would gladly stay here again and highly recommend this hotel to anyone visiting Austin.

The Huggins

Partner

10/10

Exceptional

01 Jun 2026

Anne

Was lovely

Business

10/10

Exceptional

01 Jun 2026

Anthony

Great stay and servie!

Self

10/10

Exceptional

31 May 2026

Rebecca

The staff was so amazing. Every door was opened upon walking in/out, they were accommodating beyond measure, not to mention the hotel was immaculate. Will stay again, every time!

Partner

10/10

Exceptional

30 May 2026

Brittny

The staff were friendly and check out went smoothly. Our room was clean and cozy with comfy beds. Great for a quick, two day stay!

Partner

10/10

Exceptional

30 May 2026

Jennifer

Staff was great especially the valet , location was great too . Only downside for us was barn door bathroom, wish hotel had full door on their bathrooms!

Friends_and_family Family

10/10

Exceptional

25 May 2026

Noe

The front desk staff was incredibly nice, welcoming, and helpful throughout our stay. The hotel itself was very clean, and our room was perfect comfortable, spotless, and well maintained. The cleaning staff was also amazing and did a great job making sure everything stayed fresh and tidy. Overall, it was a wonderful experience and we would definitely stay again!

Partner

8/10

Excellent

23 May 2026

Cassandra

The room had a TV, was clean and had coffee for the morning. Room also had a steamer which was really helpful since we were going out that night

Partner

10/10

Exceptional

21 May 2026

Ariana

Loved my stay

Friends

10/10

Exceptional

20 May 2026

angela

The room was designed to show of the floor to ceiling windows. Very modern and space is used well. Staff was helpful and the location is perfect, We could walk everywhere.

Friends_and_family Family

10/10

Exceptional

19 May 2026

Brett

Check-in took less than a minute, valet was fast and courteous, room was spotless, location was perfect-- very satisfying stay.

Family

8/10

Excellent

17 May 2026

Josh

Rooms are nice modern but small. Lobby is very small. Great location

10/10

Exceptional

17 May 2026

Valerie

Staff was friendly, room was modern and clean and had everything we needed. Our room had an amazing view of downtown Austin.

Partner

10/10

Exceptional

17 May 2026

Ana

Hotel was great and location was convenient

Partner

10/10

Exceptional

16 May 2026

Jarett

Clean rooms.

Partner

10/10

Exceptional

16 May 2026

Cristal

Great

Partner

10/10

Exceptional

16 May 2026

Jody

The room was very small, but did the job

10/10

Exceptional

15 May 2026

Siobhan

Shower was great!

Self

8/10

Excellent

15 May 2026

Carel

Yes

Self

10/10

Exceptional

15 May 2026

Roberto

Bar is small but ok, quiet, room is clean and had a decent view. Valet at 65 $ is a bit much

Family

10/10

Exceptional

13 May 2026

Kelle

Property was under construction and was only there one night solo for work so didn’t get to check out all amenities but super friendly, helpful staff. Clean and updated rooms, but kind of small if more than more person were to be staying in one room.

Self

8/10

Excellent

11 May 2026

Alejandro

.

Partner

6/10

Pleasant

11 May 2026

Craig

The hotel is very nice. However, the room was so small. I could barely change clothes in the bedroom also the restroom is literally a part of the bedroom…

10/10

Exceptional

10 May 2026

Michelle

The staff went above and beyond to provide outstanding customer service. I would definitely stay there again.

Family

10/10

Exceptional

10 May 2026

Suzanne

The rooms are very clean and modern, there is city noise which is to be expected being downtown but a very comfortable stay overall.

Friends

4/10

Poor

10 May 2026

Mary

Well, I understand a downtown room to be expensive and to be a small space, this room was lacking in basic amenities.
There was no waste basket in the room itself; the light switches were all modern and cleverly designed, to impress. However, they were also mysterious and difficult to operate until you knew how; and even with all the light fixtures turned on, the room was very dark. I have limited vision and I was very uncomfortable.
it was a very small room – did I mention that?
But surely there could’ve been room in there for a chair at least to sit in, or a folding luggage rack. Instead, one had nowhere to sit, but on the bed, which is unacceptable. To deal with my luggage, I dragged this piece of furniture underneath the bathroom sink out into the room so that I could put my suitcase on something. This gave about 8 inches of clearance between that shelf unit and the toilet. I managed, but it was not at all ideal.
I had no idea, also, that there would be a street party down the block right in front of the hotel. Fortunately, the Music did not reach me on the sixth floor, but there is also some kind of construction going on all along the front of the hotel. The result is a crowded check in and checkout out area.
I suggest the hotel review its prices for a room without a trashcan. I suggest also the hotel review it policies on lighting those rooms because they’re dark and it’s depressing. It’s too bad also because the design could be terrific. But it wasn’t.

Self

8/10

Excellent

09 May 2026

Amy

Nice staff. Small room but comfy bed.

Partner

10/10

Exceptional

08 May 2026

Natalia

Great place for a quick staycation. Location is perfect - lots of restaurants, live music venues and other sites in walking distance. Outdoor patio of Heydey lounge is currently under renovation, but they opened a pop up lounge on the 31st floor with gorgeous views ! Food & drinks were delicious! Coconut spritz is a must try. I wished they would have had their restaurant open for dinner.

Self

8/10

Excellent

08 May 2026

Jaclyn

Great for the price. It’s a small room, but laid out quite nicely. Just watch the towels. Ours had stains and the bathroom mirror was pretty dirty.

Partner

10/10

Exceptional

06 May 2026

Julia

Clean room and great restaurant staff!!!

Business Friends

10/10

Exceptional

05 May 2026

Rylee

The breakfast, and every meal I had at The Tradition and Heydey Social Club were excellent, and the service was wonderful. Every staff member was quick, efficient and friendly. Ivy at the front desk was very accommodating and helped me get an early check-in and late check-out which was SO helpful. The hotel was beautiful and well-maintained. I would highly recommend to friends and family and would absolutely stay again during my next trip to Austin.

Self

10/10

Exceptional

05 May 2026

Cai

Excellent service

10/10

Exceptional

05 May 2026

Jennifer

Great hotel, beautiful room and the staff was wonderful. The room was so nice, and comfortable. First time at a Hyatt and the experience was wonderful.

Family

10/10

Exceptional

04 May 2026

Michael

Great staff, great location, and great room.

Friends_and_family Family

10/10

Exceptional

04 May 2026

James

Ivy and the staff were so friendly and informative throughout my stay. My upgraded room was spectacular, and I thoroughly enjoyed my stay. Thanks again!!

Self

10/10

Exceptional

02 May 2026

Joni

Friendly staff. Convenient to lots of activities.

10/10

Exceptional

02 May 2026

Pinar

Great staff , very good location. Excellent housekeeping

Self

8/10

Excellent

01 May 2026

Sasha

Quirky hotel, clean, comfortable beds, cool air, good area, nice staff.

Friends_and_family Friends

10/10

Exceptional

30 Apr 2026

Taylor

Everything was great

10/10

Exceptional

30 Apr 2026

Thai

The entire staff better so pleasant from Daisy to Ivy and all that work there. Thank you for a pleasant stay

Self

10/10

Exceptional

29 Apr 2026

Deborah

Yes.

Self

10/10

Exceptional

28 Apr 2026

Heather

everyone was so nice and helpful. the room was clean, good location. Had a great pop-up bar on the 31st floor with a great view.

Self

10/10

Exceptional

28 Apr 2026

Corena

Hotel was great. The rooms are very small. Unfortunately, wasn't able to use the rooftop area the entire time of my stay due to there being a private event. Parking is very expensive and should probably be posted on the site. I would have stayed at a different hotel had I known how costly it was.

Partner

8/10

Excellent

28 Apr 2026

Katherine

Clean room nice restaurant

4/10

Poor

27 Apr 2026

Clive

Not everything in Texas is bigger. The rooms are small. No lobby. 8th floor lounge was closed with events, patio closed.
Location was close to state building. but the walk required walking past homeless zombi drug addicts. I would stay closer to the river or the other side of the river.

Friends_and_family Friends

10/10

Exceptional

24 Apr 2026

Michelle

This hotel was beautiful, unique, clean, cozy and the views were incredible. I also loved the digital system for the valet bc I could tip each valet at the end of my stay and summon the car from my phone in the comfort of my room.

The staff was so friendly and helpful and accommodating! I also loved the digital check out process.

Self

6/10

Pleasant

21 Apr 2026

Susan

Great breakfast options

Self

8/10

Excellent

21 Apr 2026

Carolyn

Very odd bathroom layout. No privacy.

8/10

Excellent

20 Apr 2026

Krystal

Great location

10/10

Exceptional

18 Apr 2026

Scott

Small room but very thoughtfully designed and nice quality

8/10

Excellent

18 Apr 2026

Professor John

Bar and pop up bar we’re great

Self

10/10

Exceptional

17 Apr 2026

Hailey

Great! Nice staff clean hotel

8/10

Excellent

16 Apr 2026

Jade

Small but beautiful rooms. The view of the capital is spectacular. The staff is an absolute delight. Mini fridge, hair dryer and clothes steamer available in room. Coffee, water and in-shower essentials are part of the amenities offered. Not a ton of closet space but functional for a short trip. Room is very clean. The only issue I had was with the bed. Unfortunately, it dipped down at the head. We slept at the foot instead. Be aware that the parking is expensive, we paid almost $150 for parking our rental vehicle for 2 nights.

4/10

Poor

15 Apr 2026

Michelle

We paid well over 300 for a one-night stay on a Thursday night. I can tell you that it was not worth it. The building is older, the lobby is the smallest I have seen and very crowded. It was maybe 40x40, if that. The rooms are incredibly small with zero privacy. The restroom doors in your room do not go to the floor or the ceiling, so zero privacy there or the shower.

While the staff was nice, I would never choose to stay here again, especially at these rates.

Friends_and_family Friends

6/10

Pleasant

14 Apr 2026

Narciso

this location we stayed at was under renovation. We were not able to experience nor enjoy the amenities, how do we know we probably would’ve stayed somewhere else

Friends_and_family Family

10/10

Exceptional

13 Apr 2026

susan

The handicapp room was amazing. We had two queen beds that were so comfortable with great pillows too.

Partner

8/10

Excellent

13 Apr 2026

Ryan

it was a fine hotel