Name: Hilton Garden Inn Austin Downtown
Address: 500 N Interstate 35, Austin, 78701, US

Hilton Garden Inn Austin Downtown

Austin - TX · United States

100 reviews shown

10/10

Exceptional

26 Jul 2026

Janet

Lucy was the bartender who served us our dinner & drinks & she was great! She was very friendly, attentive to our needs, and make a great food recommendation for us that we totally enjoyed. I highly recommend a visit to the 18th floor for food, drinks, & great service with a smile!

6/10

Pleasant

24 Jul 2026

Aaron

Parking at the hotel for 3 nights was $180.00 on top of $700.00 for the hotel. Will never stay there again !!

2/10

Poor

24 Jul 2026

Danilo

The AC went out on the 1 night I stayed. After a night of drinking I came to an incredibly hot room. No maintenance until I was checking out. No refund or compensation at all. Staff was not accommodating. Charging for mandatory valet is also a crime.

8/10

Excellent

12 Jul 2026

Mason

Nice property. Every other time we used the elevator we had to wait almost nine minutes for the elevator to reach our floor. Valet is the only option for parking on the property and it was nearly the same cost as the hotel room.

Partner

10/10

Exceptional

06 Jul 2026

Jaden

clean room

10/10

Exceptional

05 Jul 2026

Theodros

Great room excellent service!!!

10/10

Exceptional

03 Jul 2026

Madison Marie

It’s was my daughter’s 21st birthday and the entire staff, chef included, all signed a birthday card and gave her a birthday bag filled with goodies. Best experience !

Friends

2/10

Poor

03 Jul 2026

Roberto

So run down, smelled bad, and no free parking.

Friends_and_family Friends

6/10

Pleasant

01 Jul 2026

Christopher

The elevator wasn’t working properly whenever we needed to go down - which was a pain (particularly with dogs). We were glad it was dog friendly tho! Reception and service was mixed. Some were very kind and others seemed like they couldn’t be bothered. I didn’t realize it was so close to east 6th street (my fault). So depending on what you’re doing that could be good or bad. All in all - it wasn’t the best but it also wasn’t the worst. The parking was also insanely expensive!

Family_with_children

6/10

Pleasant

29 Jun 2026

Jose

The Hotel rooms smell old, they are clean but outdated for sure. The elevators they have are seriously outdated and honestly feel scary. They shake and feel unsafe. The valet at the hotel is also too expensive. It’s almost 70$ per night and at other hotels Iv stayed that were way better and updated cost only 30$ max a night. My big concern as well is being overcharged for my Parking. I only stayed 3 nights and got charged for 4 nights! Valet charged me 304$ !!! That is ridiculous

Partner

10/10

Exceptional

29 Jun 2026

Patricia

Lovely room. Great valet. Located right off the highway.

Friends

2/10

Poor

28 Jun 2026

Kevin

Had to change rooms due to overwhelming mold smell coming from the air ducts.my business partner had to change rooms 3 times due to cleanliness and mold.The front desk was phenomenal,but also acknowledged the issue and said it happens alot. a couple in the elevator were also saying how disgusting the rooms were and reaked of mildew and mold.would not return or ever recommend.

Business

4/10

Poor

28 Jun 2026

Melody

When we first landed, our key fob wasn’t working. Went downstairs back and forth getting a new key to only find out that the door lock was dead. Staff was great though in helping us through the process. Just be aware the rooms don’t have running ac, it’s a blowing fan, we set it at 60 and felt humid and sticky in the extreme Austin heat.

Partner

4/10

Poor

26 Jun 2026

Jose

The staff confused and were unhelpful! The rooms smell weird and old ! Elevators are old and scary !

Partner

4/10

Poor

25 Jun 2026

Juliana

One of the staff members I spoke to upon my arrival was unbelievably rude and unbelievably unhelpful. I asked if they had parking or if it was strictly valet. She rudely answered it was just valet for 80$ overnight and when I asked if she knew anywhere else that allowed parking she rudely answered “how am I supposed to know. I only work here. We have valet.” with the most attitude. Every other staff member was beyond kind and helpful. There was hair in the tub, batteries left out on the couch and the shower curtain smelled of mildew leaving me to question if the room ever got cleaned. Free WiFi wouldn’t work at all. A motel 6 would be cheaper and same quality you would receive here.

Friends_and_family Friends

10/10

Exceptional

25 Jun 2026

Raymond

The hotel is convenient to the Austin convention area, good value with helpful amenities.

Self

2/10

Poor

24 Jun 2026

Luis

Overall my experience was horrible, I had 2 rooms reserved. I came to Austin to bring my nieces to 2 concerts. But the hotel stay was horrible. We got there Sunday night and one of the rooms stank very humid and like wet. Also my nieces said when they laid in the bed it felt welt. I call the front office no answer. Then the elevator was taking so long after u press it to come up to our floor. One of the days it took close to 25 min I ended up calling the front desk hoping they will answer. They had to send someone to go up to our floor just so the elevator will make it to us. That made us late to one of the concerts . Over all I don’t recommend at all .

Friends_and_family Family

8/10

Excellent

24 Jun 2026

Mollie

This was a very nice hotel in a convenient location! Th hotel was close to plenty of bars and restaurants. The room was very clean! The bar and restaurant on the 18th floor had great drinks and an amazing view of the city skyline!

My only complaint was the elevators. I stayed on the 12th floor, and the buttons did not work properly. Whenever I needed to go downstairs, I had to press the up button to call the elevator. Other than that, I had a great stay and would definitely consider staying here again!

Friends_and_family Family

6/10

Pleasant

20 Jun 2026

scott

good location and good staff. bad elevators and small pool.

Partner

10/10

Exceptional

13 Jun 2026

Juan

Staff member in the front was able to check me in early with no extra fees Room was very comfy

Self

10/10

Exceptional

12 Jun 2026

Alexandra

Great for solo travel to downtown Austin.

6/10

Pleasant

10 Jun 2026

David

Property and staff were good. Only surprise was the valet parking not specified while booking. Had $70 valet parking or was told by valet I could park on the side of the road…Mind you where there are a lot of homeless people and no security so I felt I was forced to pay valet parking

Family_with_children

10/10

Exceptional

09 Jun 2026

Shianne

really great stay overall ! staff was amazing and super helpful ! only thing i missed out on was there's no natural light coming in anywhere from the guest rooms.

6/10

Pleasant

01 Jun 2026

Fidel

Don't bring ur car unless ur willing to spent on valet parking or risking leaving ur car parked on the street..

Friends_and_family Friends

6/10

Pleasant

30 May 2026

Steven

This is a very nice and comfortable hotel but it provided no maid service until I asked.
The valet parking is an utter ripoff - about $70 per night but extra fees and mandatory tips are charged in addition to the nightly rate.

There is no one at this hotel to assist older guests or guests who need help with their luggage, etc. as far as I could determine. Meal prices are outrageous. I wanted yogurt and a cup of coffee & was required to buy the $25 buffet breakfast for very little food on a Saturday morning.

2/10

Poor

30 May 2026

Richard

The AC unit in the living area part of my suite didnt work the entire time. The $69 dollars a night for valet parking is extremem.especially since my car didnt move the entire time. When I did ask the valet to get something out of my car for me..he handed me my keys , gave me the directions how to walk up the ONE WAY for cars only ramp to get what I needed and bring him the keys back. That and the fact I have to go all the way back down a very slow elevator after a long day in order to get my Uber eats which are not allowed to deliver straight to the room is the reason this will be my 1st and ONLY time ever to stay here.

Partner

6/10

Pleasant

30 May 2026

Nicholas

Hotel is ok for a night, our room was clean but smell musty and the bathroom had hair on floor and towel holder was just hanging with one screw. The hotel is older but for the price and location is ok.

Partner

8/10

Excellent

29 May 2026

Claudio

Friends

10/10

Exceptional

11 May 2026

Dallas

Great location and friendly staff...short walk to Sixth St so a perfect location

Partner

10/10

Exceptional

10 May 2026

Virginia

Location was great, but do not forget there is a $69 per night fee for parking

10/10

Exceptional

07 May 2026

ALBERTO

Breakfast too expensive

Business

6/10

Pleasant

04 May 2026

Juan

Parking was not great. You have to pay valet in order to park at the property.

Partner

10/10

Exceptional

29 Apr 2026

Cory

The floor by my bed was soaked for some reason on the bathroom wall

Family

10/10

Exceptional

29 Apr 2026

heather

Nice

10/10

Exceptional

14 Apr 2026

Alfredo

Clean rooms everyone very friendly

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Luke

Old - but the shower is hot and the bed is comfortable. So it serves its purpose - Like an expensive motel.

8/10

Excellent

12 Apr 2026

Fernanda

Clean room, Staff is nice, didn't try breakfast and didn't use parking. convenient location near a grocery store and target if you need basic necessities. Tiny bathroom and that's about it

Friends

6/10

Pleasant

20 Mar 2026

Jocelyn

The property was fine. But the person checking me in lost my drivers license because she forgot she put it in her pocket. Very inappropriate to put my id in her pocket.

Self

6/10

Pleasant

19 Mar 2026

Carmen

It was overall a decent stay!

Self

8/10

Excellent

12 Mar 2026

Myra

Great location.

Friends

10/10

Exceptional

12 Mar 2026

David

Great hotel. The shop in the lobby is a little overpriced but couldn’t fault the rest of it.

10/10

Exceptional

11 Mar 2026

Rudy

We love this hotel and have stayed for several years. Unfortunately, taller towers are being built all around so the view is disappearing. We still love the location and it is a classy place.

Friends

8/10

Excellent

10 Mar 2026

Jessie

Was a quick stop but everything was great, extremely spacious

Self

10/10

Exceptional

08 Mar 2026

Kelli

pool was dirty

10/10

Exceptional

02 Mar 2026

Leslie

The staff couldn’t have been friendlier or more helpful. We had a wonderful stay. Great location too!

Partner

6/10

Pleasant

01 Mar 2026

Lance

Asked 3 time to have our room cleaned and fresh towels. 4th time we finally received towels but not housekeeping.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Claire Louise

I was ok with the stay, the room was spacious and amenities were ok. I liked that there was a microwave in my room as well as the coffee maker and fridge. On the Saturday morning of my stay, there was a fire evacuation but from my room no. 1405, i was completely unaware of the evacuation until i happened to step out of my room to leave for an event and the cleaner had to signal to me that we needed to evacuate. Knowing you dont use lifts, she still called the lift? But we headed to the stairs. Being on the 14th floor was not helpful and i was late to my event. I couldnt stay to see the outcome of the evacuation, but saw all was ok when i returned later that afternoon. No attempt to contact me was made. I saw the fire trucks all leaving later that day.

Self

8/10

Excellent

17 Feb 2026

James

Location was nice, not too far from restaurants and bars. Staff was friendly, always making conversation.

Self

4/10

Poor

12 Feb 2026

rocio

Staff

6/10

Pleasant

11 Feb 2026

Danny

1st time staying there room was good, this 2nd time was okay, room was not as temperature states and was hot, shower had hair on wall.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Cynthia

Only 1 elevator worked for the entire building, there were 3 other ones that didn’t work!

2/10

Poor

10 Feb 2026

kyler

Horrible! Would never book again!

8/10

Excellent

09 Feb 2026

Amy

Room was clean and renovated. Bathroom was large. Elevators were really slow, but ither than that, it was great.

Leisure Friends

6/10

Pleasant

09 Feb 2026

ciprian Alberto

Staff was good, room was really hot

Leisure Partner

4/10

Poor

08 Feb 2026

Cynthia

I did not get the room I reserved. Also there was no parking. We had to spend extra money to park our car. The hotel was really dark. Also sheets felt dirty.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Caleb

Overall the room was clean and comfortable. The only issue we had was with the AC. We called the front desk and they sent someone in to fix it. Unfortunately it was still very warm in the room after they said the issue was fixed.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Wanda

Courteous staff. Looks & feels old. Has potential to become top spot in Austin. $69 valet parking is quite high. AC room took forever to cool. Big room & bathroom. Rest/bar on 17th floor is not being used to fullest. Amazing view. Lucia

highliIamazingbartented.

Partner

8/10

Excellent

06 Feb 2026

Daniel

the room was nice and clean. staff was very friendly. upon arrival only one elevator was working. perfect location and easy to find.

Leisure Partner

4/10

Poor

05 Feb 2026

Jeffrey L

Having 4 elevators and only 1 that worked. At 1 point we waited over 10 minutes for the 1 elevator that worked.
When the elevator door did open up it was packed like sardines.

The amenities area in the lobby had no coffee and hot water machine was out of order to make a cup of tea.

6/10

Pleasant

04 Feb 2026

Qing

The elevators in the building were only one work and very slow and old.

10/10

Exceptional

03 Feb 2026

Xia

everything is great

Business Friends

6/10

Pleasant

03 Feb 2026

Guofen

The elevator is very slow and there is only 1 working. The wait time can be a few minutes

8/10

Excellent

02 Feb 2026

Guohao

The room is clean, but the elevator is crowded because all 4 elevators only one is running

Business

10/10

Exceptional

02 Feb 2026

Jeffrey

Room was spotless and the staff very professional

6/10

Pleasant

02 Feb 2026

Liane

the hotel was fine and good location. rooms had water damage, air conditioner didn't work in all the rooms. there was only one working elevator which made it very difficult to get to rooms and down again.

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

Andrea

Needs some update. Overlalm greta location, good service

Business

6/10

Pleasant

01 Feb 2026

Anexa

It was an ok stay. Valet is pretty pricey especially for overnight. The room wouldn’t get cold. Also our restroom one morning had ants in the sink & a few in the tub. (No food was left in there). Only one elevator was working. The staff was pretty nice though overall.

Partner

2/10

Poor

01 Feb 2026

Savinah

The room felt neglected and room service did not come once, leaving us to request fresh towels each day. Every time we did ask, the front desk made us come down to the lobby, which was a difficult task in itself since 1 of the 4 elevators was working throughout the duration of our trip. Upon asking for any accommodations, the front desk staff was rude and very unhelpful.

Leisure Friends

8/10

Excellent

01 Feb 2026

Krystal

Room was clean, friendly staff

Partner

8/10

Excellent

01 Feb 2026

Nelli

The room is good and little homeless people around but they didn’t bug us even though it was Kate at night. Didn’t like that the elevators are broken but one so it takes u a bit to go up or down. Coffee maker is broken. But locations isn’t bad. Not long walks.

4/10

Poor

01 Feb 2026

Susanna

The hotel is very old and the sink is leaking. Although they changed the room for me but the sound proof is not good. You can hear the noise like music sound system

2/10

Poor

31 Jan 2026

Robin

1. 4 elevators and only one working on a weekend. The waits were long and getting up or down was a challenge to say the least!
2. The valet text service was useless and never worked no matter what phone number we gave.
3. Uncontrolled people in the halls drunk and screaming, slamming doors etc all night and I mean all night, no security, nobody stopped any of it.
4. No coffee in the room, just tea.
5. No coffee in the lobby area at all
6. Homeless people defacating just outside the hotel lobby.

Austin has become a cesspool and this hotel was nowhere near a Hilton Hotel experience. Never coming back. -0 rating

Friends_and_family Friends

4/10

Poor

31 Jan 2026

Allison

Three of four elevators broken. Had to allow 15 min extra for every trip. Breakfast buffet was scraped out before closing time but I was still seated when there was no food left.

8/10

Excellent

29 Jan 2026

Katherine

Place was nice enough. My only complaint is there was only oen

4/10

Poor

25 Jan 2026

Michael

Most of the staff I interacted with were not super enthused to talk to me or seemed to want to talk to their coworkers more.

The most helpful person I talked to was responding to my complaint about our shower drain not draining. She let me know someone would be up to fix it. When I got back to my room hours later the shower didn't seem to be fixed. After showering for about 1 minute the water would back up.

Leisure Partner

6/10

Pleasant

24 Jan 2026

Siegfried

Yes room was in excellent condition

6/10

Pleasant

24 Jan 2026

Michael

Room was in good condition and clean.
Parking situation (valet only, expensive) was not good. Multiple elevators broken for the entire stay. Location very loud during nights late.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Valerie

Friendly staff, clean room, location close to restaurants, market and Target. Microwave didn't work, it was replaced within 30 minutes.

8/10

Excellent

22 Jan 2026

Anna

The room had a great view of downtown Austin and Capitol. Room was very clean.
Parking only offered valet.

Leisure Friends

4/10

Poor

19 Jan 2026

Lizet

No issues

6/10

Pleasant

19 Jan 2026

Jacob Leslie

The one elevator situation and the $60 paid parking per night is the reason I’m rating this neutral. $30-$40 would seem more reasonable.

Walls were also a little thin in the bathroom.

I slept in on breakfast days so I can’t comment.

Otherwise, it is centrally located to both East and West Downtowntown Austin. I was able to walk to venues. It was clean. Reservations, check in and check out went smooth.

Leisure Family

10/10

Exceptional

18 Jan 2026

Kristie

Great stay!

Leisure Family

6/10

Pleasant

17 Jan 2026

Christopher

Advertised as having a “breakfast buffet” but there wasn’t one. Just a restaurant where you can order/pay for breakfast. Generic bottles of water were $7. Parking overnight $68. Will never book again.

Business Partner

4/10

Poor

15 Jan 2026

Victor

The hotel doesn’t have parking. We have no choice to pay $60 valet parking overnight a day it’s an acceptable and he was not mention on the description when I made my reservation with Expedia then the elevators do not work correctly. Take forever I believe they have four elevators only one is working. It’s unacceptable for this kind of hotel

Business Self

6/10

Pleasant

14 Jan 2026

Jessie

Business

4/10

Poor

13 Jan 2026

Alexander

1 elevator of 4 working, they do the bedroom skipping one day

10/10

Exceptional

07 Jan 2026

Misti

Our AC was broken, but the staff moved us as soon as we brought it to their attention with no trouble. Great stay

Leisure Friends

6/10

Pleasant

03 Jan 2026

Amanda

Hotel was clean but clearly out of date in some areas. The only parking option is Valet at $70 minimum per night. Only 1 elevator worked so it took forever to get to your room or back downstairs.

Business

6/10

Pleasant

03 Jan 2026

Fabio

We were required to use the hotel’s valet parking which was $60 per night, totaling up to more than our entire reservation. We were not made aware of this caveat before hand. The hotel staff were nice, but there was solely one elevator working during our stay. Making our wait times for the elevator exceptionally long. Finally the hotel’s breakfast was not open for several days, with no prior warning. Our rooms were clean and well kept, it was just the general management and infrastructure of the hotel that irritated us.

Leisure Family

8/10

Excellent

02 Jan 2026

The room for sure and the staff

Leisure Partner

8/10

Excellent

02 Jan 2026

laura

After reading reviews I was a little apprehensive, but my room was vere, and clean, but only 1 el

Leisure Partner

8/10

Excellent

01 Jan 2026

Daniel

Room great
Broken elevators only one working long waits

Leisure Family

8/10

Excellent

29 Dec 2025

Lei

Room is clean, staff is kind. Location close to 6th street.

Leisure Family

2/10

Poor

29 Dec 2025

Robert

My parking was $65 a day. I should have done more research before booking- but this is outrageous.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Mike

The hotel and parking are scam

Business

10/10

Exceptional

29 Dec 2025

Roxanna

Loved everything about my stay ❤️

Leisure Self

6/10

Pleasant

27 Dec 2025

Ahmed

The hotel is very nice and is located within a walkable distance of the main attractions in downtown. The hotel parking is so expensive that I could not use it. Sadly, we couldn't have our breakfast as promised because the chef was off. In general, the staff was very welcoming and nice.

Leisure Family

10/10

Exceptional

23 Dec 2025

Charlynne

Very clean.

Partner

10/10

Exceptional

23 Dec 2025

Luke

Did not see breakfast