Hilton Garden Inn Austin Downtown

United States , Austin - TX
AUSTIN, 500 N Interstate 35
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

14 Apr 2026

Alfredo

Clean rooms everyone very friendly

Friends_and_family Family

6/10

Pleasant

14 Apr 2026

Luke

Old - but the shower is hot and the bed is comfortable. So it serves its purpose - Like an expensive motel.

8/10

Excellent

12 Apr 2026

Fernanda

Clean room, Staff is nice, didn't try breakfast and didn't use parking. convenient location near a grocery store and target if you need basic necessities. Tiny bathroom and that's about it

Friends

6/10

Pleasant

20 Mar 2026

Jocelyn

The property was fine. But the person checking me in lost my drivers license because she forgot she put it in her pocket. Very inappropriate to put my id in her pocket.

Self

6/10

Pleasant

19 Mar 2026

Carmen

It was overall a decent stay!

Self

8/10

Excellent

12 Mar 2026

Myra

Great location.

Friends

10/10

Exceptional

12 Mar 2026

David

Great hotel. The shop in the lobby is a little overpriced but couldn’t fault the rest of it.

10/10

Exceptional

11 Mar 2026

Rudy

We love this hotel and have stayed for several years. Unfortunately, taller towers are being built all around so the view is disappearing. We still love the location and it is a classy place.

Friends

8/10

Excellent

10 Mar 2026

Jessie

Was a quick stop but everything was great, extremely spacious

Self

10/10

Exceptional

08 Mar 2026

Kelli

pool was dirty

10/10

Exceptional

02 Mar 2026

Leslie

The staff couldn’t have been friendlier or more helpful. We had a wonderful stay. Great location too!

Partner

6/10

Pleasant

01 Mar 2026

Lance

Asked 3 time to have our room cleaned and fresh towels. 4th time we finally received towels but not housekeeping.

Friends_and_family Family

6/10

Pleasant

23 Feb 2026

Claire Louise

I was ok with the stay, the room was spacious and amenities were ok. I liked that there was a microwave in my room as well as the coffee maker and fridge. On the Saturday morning of my stay, there was a fire evacuation but from my room no. 1405, i was completely unaware of the evacuation until i happened to step out of my room to leave for an event and the cleaner had to signal to me that we needed to evacuate. Knowing you dont use lifts, she still called the lift? But we headed to the stairs. Being on the 14th floor was not helpful and i was late to my event. I couldnt stay to see the outcome of the evacuation, but saw all was ok when i returned later that afternoon. No attempt to contact me was made. I saw the fire trucks all leaving later that day.

Self

8/10

Excellent

17 Feb 2026

James

Location was nice, not too far from restaurants and bars. Staff was friendly, always making conversation.

Self

4/10

Poor

12 Feb 2026

rocio

Staff

6/10

Pleasant

11 Feb 2026

Danny

1st time staying there room was good, this 2nd time was okay, room was not as temperature states and was hot, shower had hair on wall.

Leisure Partner

6/10

Pleasant

10 Feb 2026

Cynthia

Only 1 elevator worked for the entire building, there were 3 other ones that didn’t work!

2/10

Poor

10 Feb 2026

kyler

Horrible! Would never book again!

8/10

Excellent

09 Feb 2026

Amy

Room was clean and renovated. Bathroom was large. Elevators were really slow, but ither than that, it was great.

Leisure Friends

6/10

Pleasant

09 Feb 2026

ciprian Alberto

Staff was good, room was really hot

Leisure Partner

4/10

Poor

08 Feb 2026

Cynthia

I did not get the room I reserved. Also there was no parking. We had to spend extra money to park our car. The hotel was really dark. Also sheets felt dirty.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Caleb

Overall the room was clean and comfortable. The only issue we had was with the AC. We called the front desk and they sent someone in to fix it. Unfortunately it was still very warm in the room after they said the issue was fixed.

Leisure Partner

6/10

Pleasant

07 Feb 2026

Wanda

Courteous staff. Looks & feels old. Has potential to become top spot in Austin. $69 valet parking is quite high. AC room took forever to cool. Big room & bathroom. Rest/bar on 17th floor is not being used to fullest. Amazing view. Lucia

highliIamazingbartented.

Partner

8/10

Excellent

06 Feb 2026

Daniel

the room was nice and clean. staff was very friendly. upon arrival only one elevator was working. perfect location and easy to find.

Leisure Partner

4/10

Poor

05 Feb 2026

Jeffrey L

Having 4 elevators and only 1 that worked. At 1 point we waited over 10 minutes for the 1 elevator that worked.
When the elevator door did open up it was packed like sardines.

The amenities area in the lobby had no coffee and hot water machine was out of order to make a cup of tea.

6/10

Pleasant

04 Feb 2026

Qing

The elevators in the building were only one work and very slow and old.

10/10

Exceptional

03 Feb 2026

Xia

everything is great

Business Friends

6/10

Pleasant

03 Feb 2026

Guofen

The elevator is very slow and there is only 1 working. The wait time can be a few minutes

8/10

Excellent

02 Feb 2026

Guohao

The room is clean, but the elevator is crowded because all 4 elevators only one is running

Business

10/10

Exceptional

02 Feb 2026

Jeffrey

Room was spotless and the staff very professional

6/10

Pleasant

02 Feb 2026

Liane

the hotel was fine and good location. rooms had water damage, air conditioner didn't work in all the rooms. there was only one working elevator which made it very difficult to get to rooms and down again.

Friends_and_family Friends

8/10

Excellent

02 Feb 2026

Andrea

Needs some update. Overlalm greta location, good service

Business

6/10

Pleasant

01 Feb 2026

Anexa

It was an ok stay. Valet is pretty pricey especially for overnight. The room wouldn’t get cold. Also our restroom one morning had ants in the sink & a few in the tub. (No food was left in there). Only one elevator was working. The staff was pretty nice though overall.

Partner

2/10

Poor

01 Feb 2026

Savinah

The room felt neglected and room service did not come once, leaving us to request fresh towels each day. Every time we did ask, the front desk made us come down to the lobby, which was a difficult task in itself since 1 of the 4 elevators was working throughout the duration of our trip. Upon asking for any accommodations, the front desk staff was rude and very unhelpful.

Leisure Friends

8/10

Excellent

01 Feb 2026

Krystal

Room was clean, friendly staff

Partner

8/10

Excellent

01 Feb 2026

Nelli

The room is good and little homeless people around but they didn’t bug us even though it was Kate at night. Didn’t like that the elevators are broken but one so it takes u a bit to go up or down. Coffee maker is broken. But locations isn’t bad. Not long walks.

4/10

Poor

01 Feb 2026

Susanna

The hotel is very old and the sink is leaking. Although they changed the room for me but the sound proof is not good. You can hear the noise like music sound system

2/10

Poor

31 Jan 2026

Robin

1. 4 elevators and only one working on a weekend. The waits were long and getting up or down was a challenge to say the least!
2. The valet text service was useless and never worked no matter what phone number we gave.
3. Uncontrolled people in the halls drunk and screaming, slamming doors etc all night and I mean all night, no security, nobody stopped any of it.
4. No coffee in the room, just tea.
5. No coffee in the lobby area at all
6. Homeless people defacating just outside the hotel lobby.

Austin has become a cesspool and this hotel was nowhere near a Hilton Hotel experience. Never coming back. -0 rating

Friends_and_family Friends

4/10

Poor

31 Jan 2026

Allison

Three of four elevators broken. Had to allow 15 min extra for every trip. Breakfast buffet was scraped out before closing time but I was still seated when there was no food left.

8/10

Excellent

29 Jan 2026

Katherine

Place was nice enough. My only complaint is there was only oen

4/10

Poor

25 Jan 2026

Michael

Most of the staff I interacted with were not super enthused to talk to me or seemed to want to talk to their coworkers more.

The most helpful person I talked to was responding to my complaint about our shower drain not draining. She let me know someone would be up to fix it. When I got back to my room hours later the shower didn't seem to be fixed. After showering for about 1 minute the water would back up.

Leisure Partner

6/10

Pleasant

24 Jan 2026

Siegfried

Yes room was in excellent condition

6/10

Pleasant

24 Jan 2026

Michael

Room was in good condition and clean.
Parking situation (valet only, expensive) was not good. Multiple elevators broken for the entire stay. Location very loud during nights late.

Leisure Partner

10/10

Exceptional

23 Jan 2026

Valerie

Friendly staff, clean room, location close to restaurants, market and Target. Microwave didn't work, it was replaced within 30 minutes.

8/10

Excellent

22 Jan 2026

Anna

The room had a great view of downtown Austin and Capitol. Room was very clean.
Parking only offered valet.

Leisure Friends

4/10

Poor

19 Jan 2026

Lizet

No issues

6/10

Pleasant

19 Jan 2026

Jacob Leslie

The one elevator situation and the $60 paid parking per night is the reason I’m rating this neutral. $30-$40 would seem more reasonable.

Walls were also a little thin in the bathroom.

I slept in on breakfast days so I can’t comment.

Otherwise, it is centrally located to both East and West Downtowntown Austin. I was able to walk to venues. It was clean. Reservations, check in and check out went smooth.

Leisure Family

10/10

Exceptional

18 Jan 2026

Kristie

Great stay!

Leisure Family

6/10

Pleasant

17 Jan 2026

Christopher

Advertised as having a “breakfast buffet” but there wasn’t one. Just a restaurant where you can order/pay for breakfast. Generic bottles of water were $7. Parking overnight $68. Will never book again.

Business Partner

4/10

Poor

15 Jan 2026

Victor

The hotel doesn’t have parking. We have no choice to pay $60 valet parking overnight a day it’s an acceptable and he was not mention on the description when I made my reservation with Expedia then the elevators do not work correctly. Take forever I believe they have four elevators only one is working. It’s unacceptable for this kind of hotel

Business Self

6/10

Pleasant

14 Jan 2026

Jessie

Business

4/10

Poor

13 Jan 2026

Alexander

1 elevator of 4 working, they do the bedroom skipping one day

10/10

Exceptional

07 Jan 2026

Misti

Our AC was broken, but the staff moved us as soon as we brought it to their attention with no trouble. Great stay

Leisure Friends

6/10

Pleasant

03 Jan 2026

Amanda

Hotel was clean but clearly out of date in some areas. The only parking option is Valet at $70 minimum per night. Only 1 elevator worked so it took forever to get to your room or back downstairs.

Business

6/10

Pleasant

03 Jan 2026

Fabio

We were required to use the hotel’s valet parking which was $60 per night, totaling up to more than our entire reservation. We were not made aware of this caveat before hand. The hotel staff were nice, but there was solely one elevator working during our stay. Making our wait times for the elevator exceptionally long. Finally the hotel’s breakfast was not open for several days, with no prior warning. Our rooms were clean and well kept, it was just the general management and infrastructure of the hotel that irritated us.

Leisure Family

8/10

Excellent

02 Jan 2026

The room for sure and the staff

Leisure Partner

8/10

Excellent

02 Jan 2026

laura

After reading reviews I was a little apprehensive, but my room was vere, and clean, but only 1 el

Leisure Partner

8/10

Excellent

01 Jan 2026

Daniel

Room great
Broken elevators only one working long waits

Leisure Family

8/10

Excellent

29 Dec 2025

Lei

Room is clean, staff is kind. Location close to 6th street.

Leisure Family

2/10

Poor

29 Dec 2025

Robert

My parking was $65 a day. I should have done more research before booking- but this is outrageous.

Friends_and_family Family

4/10

Poor

29 Dec 2025

Mike

The hotel and parking are scam

Business

10/10

Exceptional

29 Dec 2025

Roxanna

Loved everything about my stay ❤️

Leisure Self

6/10

Pleasant

27 Dec 2025

Ahmed

The hotel is very nice and is located within a walkable distance of the main attractions in downtown. The hotel parking is so expensive that I could not use it. Sadly, we couldn't have our breakfast as promised because the chef was off. In general, the staff was very welcoming and nice.

Leisure Family

10/10

Exceptional

23 Dec 2025

Charlynne

Very clean.

Partner

10/10

Exceptional

23 Dec 2025

Luke

Did not see breakfast

Business_and_leisure

10/10

Exceptional

21 Dec 2025

Samuel

Rachel was awesome!

6/10

Pleasant

17 Dec 2025

Willis

The toilet didnt flush, I had to adjust the height of valve in the back of the toilet to get it to flush on one press.

Leisure Partner

8/10

Excellent

14 Dec 2025

rhonda

Yes parking was easy

Leisure Family

8/10

Excellent

14 Dec 2025

Alicia

Only one of the 4 elevators worked and that is not ideal for a 18 floor building. Otherwise great stay.

Leisure Friends

2/10

Poor

14 Dec 2025

Raymond

Worst hirel so far in Austin. Pricy parking that requires valet or park 2 blocks away. So bad service. So dated. Oh my…

Leisure Partner

10/10

Exceptional

06 Dec 2025

Gregory

I stayed in a confortable and clean 1 King room. The staff at this location was kind and welcoming. There was a great snack selection in the lobby for getting a late night bite and putting it on your room. The fitness area was pretty good (free weights, treadmills, flat benches, balance balls, etc). The lobby and mezzanine level were both great for relaxing outside the room. The location is also a reasonable walking distance to downtown Austin locations and food spots as well as Target and Whole Foods.

Business Self

10/10

Exceptional

06 Dec 2025

Janna

Rachel warmly welcomed us and made sure we were taken care of. She really stands out as a star with customer service.

Business_and_leisure Partner

10/10

Exceptional

05 Dec 2025

Brian

room was spacious and the location was great

8/10

Excellent

03 Dec 2025

Larry

Room wouldn't heat, only blew freezing air all night! However they fixed it the next day.

Business

8/10

Excellent

02 Dec 2025

Chandra

The staff was great - but the parking costs were a disappointment-

Business_and_leisure Friends

8/10

Excellent

02 Dec 2025

Kelly

Clean and quiet. Was there for business.

4/10

Poor

29 Nov 2025

Jacob

The hotel was close to the football stadium. But the conditions of the hotel need to be up graded. The hotel room looked dirty and old.

Leisure Partner

10/10

Exceptional

29 Nov 2025

Lisa

Very pet-friendly hotel. Everyone was exceptionally nice.

Friends_and_family Family

6/10

Pleasant

28 Nov 2025

Timothy

Ridiculous parking fees, no coffee, drinks and restaurant was wayyy overpriced. Not being cheap but I wasn’t staying at a 5 star hotel. Only 1 elevator was working. Will not be staying there again. Staff was nice.

Business Self

10/10

Exceptional

25 Nov 2025

Eleanor

TRULY amazing staff (especially Brenda!!!) and was so accommodating. Rooms were amazing and I 100% recommend!

Leisure Self

4/10

Poor

23 Nov 2025

Stacey

Breakfast was not included in a musty hotel in a bad part of Austin. The room smelled of wet carpet and mildew. The bathroom was not clean and had warped cabinets from excessive water. The automated water station in the lobby was dirty and could have harbored bacteria or e.coli- I didn’t dare refill my water bottle. No mention of parking wasn’t included which was an extra $69 per day and so t forget to tip the valet on top of that! Very Disappointed overall with the property.

Leisure Family

8/10

Excellent

23 Nov 2025

James

breakfast was not offered. Parking was insanely expensive at $69/night. We parked at the public lot a block from the hotel for $15

Leisure Family

10/10

Exceptional

21 Nov 2025

Darline

The desk clerk was outstanding. She saw I was upset for personal reasons and she went out of her way to assist me, showing empathy and kindness. I believe her name Caroline but my memory is not the best so could be carmine

Friends_and_family Friends

2/10

Poor

19 Nov 2025

Hunter

Awful stay. Room hadn’t been cleaned and there was almost no water pressure and no hot water at all. Never will return and will be disputing the charge for the stay.

Self

6/10

Pleasant

18 Nov 2025

susan

The location was good for our needs on this trip. The rate was good compared to surrounding hotels. We parked our car at a friends and biked to the hotel to save over $200. Several complaints, when we checked in early on a Thursday afternoon, there were no luggage carts and no rooms with an exterior window. We had a window facing the interior lobby even though we requested a window facing the Capitol. On Saturday night the 4 or 5 elevators weren't working so when we checked out we had to carry all our bags down 14 flights!

Business Family

2/10

Poor

15 Nov 2025

Jeffrey

You do not find out until you get there they charge you $70.00 to park your car.

Business_and_leisure Self

2/10

Poor

15 Nov 2025

Natalie

BEWARE NO PARKING. Be prepared to show up at 9 pm and be told there is no parking left and you have to park in a public parking garage. For a day and a half that cost us $70. Also watch your debit/credit cards. Ours was charged double the original booking fee and then I had to cancel that debit card, in order to make sure the charge wouldn’t go through becaus the front said “they couldn’t do anything about it”. Very inconvenient to be out of town without a debit card. Rooms were not the cleaned and our toilet ran constantly which made it hard to sleep. Definitely do not recommend.

10/10

Exceptional

15 Nov 2025

Kristina

The staff were friendly and helpful. We came into town for a concert. It was very close by and we felt safe.

Leisure Family

2/10

Poor

13 Nov 2025

Taylor

-$75 for Valet Parking unless you want to park in a very unsafe area.
-$22 per adult for a continental breakfast, which is the exact same free breakfast at any other Hilton Garden Inn.
-Paint peeling in the Bathrooms
-Loud music playing until 2am
-Pool was disgustingly dirty and did not look any like the pictures
-Only 2 elevators were working for 18 floors which made wait times very long

There are many places around to stay, try somewhere else.

2/10

Poor

12 Nov 2025

William

Nowhere in the description does it list that you can not park a dually truck in the parking lot. When I checked in, I was told I couldn't park at the hotel and I should park at an uncovered, public lot down the street. After the first night of my stay, I put all of my clothing in the closet except for my jacket. When cleaning my room, my jacket was removed and taken to lost and found as if my room was being cleaned for another person. This was just a terrible experience. There are plenty of expensive hotels in downtown Austin, choose another one!!!!

Business Self

8/10

Excellent

10 Nov 2025

Carter

Great experience but be warned breakfast is not included and you will be charged $80 per day for parking that is not mentioned until you arrive.

Leisure Family

6/10

Pleasant

10 Nov 2025

Margaret

Parking was expensive and our room did not have a window.

Leisure Partner

4/10

Poor

07 Nov 2025

Victor

The room temperature was very uncomfortable and humid. The thermostat was not working correctly. The room felt like it had poor ventilation.

Business Self

10/10

Exceptional

04 Nov 2025

Cristina

The service was excellent.

Leisure Friends

10/10

Exceptional

04 Nov 2025

Hovig John

Clean

10/10

Exceptional

01 Nov 2025

Tomas

Great location. Speedy service and the room was elegant.

10/10

Exceptional

30 Oct 2025

Alex

Everything clean and easy through the whole weekend

Friends_and_family Friends

8/10

Excellent

26 Oct 2025

William

Please lower the overnight parking rate.

Leisure Friends

4/10

Poor

25 Oct 2025

Niccole

I was highly disappointed. I paid $300 for one night. Forced to get valet parking for an extra $70 if i didn't want to pay for public parking. My room had toenail clippings in the floor. There were two large stains on the carpet. Furniture was broken and badly glued back together. A hole in the bathroom door was horrible patched and just painted over. There are water stains in the bathroom. A new piece of artwork was hung below existing hardware for a previous picture. Having to pay for coffee in the lobby. You guys already have my $300, what else do you want?

Leisure Friends

8/10

Excellent

22 Oct 2025

Sydney

Staff was very friendly and helpful. Everything looked clean and there was food options very close to the hotel.

Leisure Self