Name: Holiday Inn Express Austin Downtown University
Address: 810 Red River Street, Austin, 78701, US

10/10

Exceptional

29 Jul 2026

Evelyn

I had a wonderful stay! The hotel was clean, comfortable, and welcoming. The front desk staff were so nice, friendly, and helpful—they truly made my experience even better. They went above and beyond with their excellent customer service. I would definitely stay here again!

8/10

Excellent

29 Jul 2026

Paul

Room was nice and clean. Staff were friendly and the amenities were fine. The only issue is navigating the property and parking. It’s not seamless, but not impossible to figure out either. Was not straightforward, which is the only reason for 4 stars.

8/10

Excellent

28 Jul 2026

Anabel

The hotel was great, I’m not going to lie in that part. The only thing we didn’t like was the parking garage, did not feel safe at all, especially for women traveling alone. Even though it was gated, I still wouldn’t feel comfortable walking there by myself, especially at night.

Another issue was that the elevator wasn’t working, so we had to carry our luggage up and down the stairs, which was very inconvenient.
The biggest surprise was the parking cost. It was $50 for just 4 hours, not for a day. We ended up spending more on parking than we did on the actual room.
My advice is to read the reviews before booking. I didn’t, and I definitely learned my lesson.

4/10

Poor

28 Jul 2026

Anita

My recent stay at IHG/Indigo hotel during July 22-24 was challenging to put it mildly!
Both organizations are in the middle of a merger which took place in January and they are still feeling the pains from those challenges. I wish that there was SOME transparency to the customers!
•BIGGEST OFFENCE: My card was compromised!!
•Elevators in the garage were not operational – you will need to valet if you are unable to “do” stairs multiple times a day.
•Portions of the hotel did not have air conditioning
•Our room (specifically) did not have hot water along with low water pressure
•Bathroom was not clean
•Please check your credit card statement for multiple garage payments – you cannot pay your parking with your hotel bill. You will need to scan a QR code
Just be mindful of these hurdles when booking your stay. Take care.

10/10

Exceptional

27 Jul 2026

Nanya

Friendly staff. Confusing parking though.

2/10

Poor

27 Jul 2026

Christina

What was bad about the garage/hotel all the elevators where not working , garage was small and not spacecious to really park

10/10

Exceptional

26 Jul 2026

Ana Celene

Our stay was great.

10/10

Exceptional

26 Jul 2026

gurudutt

All good 👍

6/10

Pleasant

26 Jul 2026

Yesenia

Hotel was okay, we didn’t have a lot of water pressure in the shower. We had to turn the shower on for 10 minutes so the hot water can come out. They only took dirty towels and made our bed. There was hair stuck on the wall on chipped paint by the shower and the staff never cleaned it. That’s how I knew they didn’t properly sanitize or clean the rooms.

10/10

Exceptional

26 Jul 2026

Ricardo

Good well maintained

10/10

Exceptional

26 Jul 2026

Briana

The room was super comfortable. The staff was friendly.

6/10

Pleasant

24 Jul 2026

Victor

Wasn’t as expected. Staff was very nice though. Also there is only vending machines no “snacks 24/7” how they say

6/10

Pleasant

24 Jul 2026

hayder

parking is expensive and hard to find the right way to the hotel through the garage at lease with out asking someone.

10/10

Exceptional

24 Jul 2026

Yamilka

Very friendly staff and great customer service.

4/10

Poor

24 Jul 2026

David

No hot water the entire stay

8/10

Excellent

24 Jul 2026

ERIC

Nice breakfast

8/10

Excellent

23 Jul 2026

Anthony

Good location.

2/10

Poor

23 Jul 2026

Victoria

terrible customer service. they gave my room reservations to other customers and told me that i had no reservation. treated me like i was stupid and pushed me off to the side to help other customers instead just to find out she had given my room to someone else. waited a whole hr and a half just to get checked in.

8/10

Excellent

23 Jul 2026

Ashok

Garage and parking are a major hassle because the building is split into 2 hotels.. and parking access is like walking up and down 3-5 flights of stairs.. they need to get an elevator fixed.. we had this problem for 10 days now.

8/10

Excellent

22 Jul 2026

ofelia

The ac made a lot of noise and the walls were thin you could hear peoples conversations from other rooms. The hotel advertised free parking and it not true, we had to pay for parking.

10/10

Exceptional

22 Jul 2026

Zecundina

Enjoyed my stay!

6/10

Pleasant

22 Jul 2026

Emily

The hotel was super nice . The guy in the front was super nice helpful . There was a lady working night shift terrible attitude I just ask for question and she was making a rude face . $50 for parking is crazy .

10/10

Exceptional

22 Jul 2026

Mark

Excellent Location

Good pool

2/10

Poor

22 Jul 2026

Jimmy

Ice machine didn’t work parking lot elevators didn’t work. Friend said he stayed here before and it wasn’t working then either.

6/10

Pleasant

22 Jul 2026

Wendy

We had a water problem but the staff at the front desk was so kind and helpful

2/10

Poor

20 Jul 2026

Laramie

No water to flush toilet or take a shower, staff not helpful, no parking

Self

10/10

Exceptional

20 Jul 2026

Becky

Rooms were very comfortable and good AC. The staff were great. The parking is expensive.

Self

6/10

Pleasant

20 Jul 2026

Lawrence

Great location but hotel is two hotels I one so a maze maneuvering. Also be prepared music plays loud around it until 1 am

6/10

Pleasant

20 Jul 2026

Brenda Lee

The elevators were out of pounded, the lobby/ bar did not have a/c and parking was full every night.

Family

10/10

Exceptional

19 Jul 2026

Kathryn

Quick check-in and quick turn around when the battery on the door malfunctioned. Things happen and the staff was very helpful and managed without delay!! We were in town for a special event & we will be back on our next visit to Austin!!

Family

4/10

Poor

18 Jul 2026

URIEL

The elevators weren’t working. The shower head and water pressure was hard to use and barely had any pressure. The tub was peeling. It was noisy too. Oh and parking was extremely expensive.

Family_with_children

6/10

Pleasant

18 Jul 2026

Javier

The lobby was closed and the parking elevator wasn't working we had to walk to the neighborhood hotel to get access

Friends_and_family Family

2/10

Poor

17 Jul 2026

Daniel

We arrived and found out the parking is $47 per day and 4 floors down from lobby level. We finally find an elevator to take us to check-in and ALL elevators are not functioning. We carry all our luggage up 4 floors to find the entire hotel has ZERO staff. Staff is only at the Indiglow hotel attached to this hotel. We arrive to our rooms after a long travel day and just want to shower and rest....well, no hot water or water pressure. The shower drips cold water only. They are working on the water boilers and did not bother to notify guests. Breakfast was good, place is clean. We expressed our frustration with MATTHEW at the front desk. This guy is the only positive thing this property has going for them! He was understanding and handled the situation he had no control over professionally. Thank you sir! We checked out 2 days early and we're refunded our stay. We booked another hotel just outside the city and it should've been our first choice. This was on 07/15/26. Do NOT stay here.

Business

2/10

Poor

16 Jul 2026

Vince

Call ahead and ask if there is hot water. Garage parking only $40.

Friends_and_family Family

4/10

Poor

15 Jul 2026

Samson

The staff and the breakfast were excellent and truly the highlights of our stay. However, the parking experience was frustrating. We were charged multiple times for entering and exiting, and there were no clear instructions on how to obtain a day pass until we had to call the hotel for assistance.

The biggest disappointment was the shower. The water pressure and overall quality were extremely poor—honestly worse than what I’ve experienced at some of the cheapest hotels. Unfortunately, these issues took away from an otherwise pleasant stay.

Family_with_children

10/10

Exceptional

15 Jul 2026

Hannah

Great and enjoyed stay

10/10

Exceptional

14 Jul 2026

Christopher

Really helpful staff! Nice pool.

Family

2/10

Poor

13 Jul 2026

Alejandro

Problem with the water, 2 days without water. And the elevator for the garage no works.

Family_with_children

2/10

Poor

12 Jul 2026

Juan

I’ve stayed here multiple times in the past and have been treated well and for some reason this time was a COMPLETELY different experience. We got a knock at our hotel room late at night with accusations that we were being too loud when 1 of us was already in bed for the night another packing clothes for the morning and another just eating watching a movie on phone. Wasn’t bothered really by the knock late at night what bothered us was the staff member speaking to us very rudely and when we asked what we were doing to be so loud she said they were calling her about us slamming doors and knocking on doors when we knew for a fact it was the person next to us because we came back from roaming the city and they were outside yelling at someone in their room for them to let her in just banging and screaming. We told her it was the neighbor she said she didn’t care the complaint was about our room made 0 sense if we’re telling you what happened. Naked guy in the elevator area sitting there exposed smell of pee all over the area disgusted. Elevators didn’t work for parking lot a bunch of back and forth could run out of space writing how dissatisfied and disappointed I was with the stay this year. WONT be coming back if they paid us too. Highly recommend searching for a stay elsewhere..

Friends

2/10

Poor

12 Jul 2026

Prisila

My stay was super inconvenient the water wasn’t working for a few hours and the elevators from the parking garage also didn’t work. And you can’t check in in the actual holiday inn you have to check in at indigo.

10/10

Exceptional

12 Jul 2026

Fengxian

一切都很美好除了早餐不是很好吃之外

Family_with_children

6/10

Pleasant

08 Jul 2026

David

There’s a 100$ deposit they don’t mention. Parking is 35-70$ a night. Austin is trying to keep the tourists away. The hotel was ok, it was cheaper than the parking and deposit. Wouldn’t stay in Austin again. Cost to much to visit, I’d like to spend my money in businesses not parking. Was a homeless man with his pant around his knees walking around in front of hotel.

Partner

8/10

Excellent

07 Jul 2026

Lynea

Awesome!

6/10

Pleasant

07 Jul 2026

Craig

This was an aging hotel that needs some refurbishment doing very soon. The room wasn’t very nice and the AC was very noisy. The location was good and there were plenty of bars and restaurants near by. We went here as we were following England at the World Cup.

Partner

10/10

Exceptional

06 Jul 2026

Miriam

Great location close to main atractions, safe area, room was clean and comfortable, great staff and great breakfast

Family_with_children

10/10

Exceptional

06 Jul 2026

Paula

Staff was amazing, everything was neat and clean.

Family_with_children

10/10

Exceptional

05 Jul 2026

Tamara

Interesting that it’s connected to another hotel on the backside and we had to go around the block to check in. The hotel did not have its own check in area. But, once we were there we enjoyed the hotel and amenities.

Family

10/10

Exceptional

05 Jul 2026

Nicole

It’s was nice and peasant stay

Partner

8/10

Excellent

04 Jul 2026

Catherine

I didn't realize the hotel was under construction but service was still amazing. Be careful if you plan on parking because I paid for it through hotels.com but was still charged $50 by the garage itself.

Friends_and_family Friends

4/10

Poor

04 Jul 2026

Belinda

The parking situation was not good. I was quoted $40 parking per Expedia, but when I got to the hotel they wanted $50. I had to pull up my Expedia info to show them the $40 quote and then they could match it. They confirmed in and out privileges. I went out and in that night and got charged 2 more times for parking. In the mean time of trying to fix this I realized no remote control in the room. 10pm at night. I called the front desk from my hotel phone but they didn’t answer. So I called the phone number to hotel via my cell and I got some other customer service desk. They stated they would note the account. They couldn’t get me connected to front desk. When I checked out I forgot to ensure if the front desk got the message about the remote. Since I had yet another charge for parking I was trying to get that squared away. I got home and tried to call the hotel twice more to find out if they got the memo re: the remote not being there. I could never ever get the front desk. If I get charged for this as incidental, I am going to dispute it. I have done everything to try to connect with someone who can help.

Family

6/10

Pleasant

03 Jul 2026

Traci

Currently sending express guests to Indigo (connected sister hotel) so there is a bit of confusion and additional elevator rides.

8/10

Excellent

02 Jul 2026

Angie

It was good

8/10

Excellent

01 Jul 2026

Monica

Rooms were comfortable and the staff were helpful. The bathrooms should be remodeled or deep cleaned. It looked as if some mold had built up in the shower area. The bathroom was very spacious.

Business

2/10

Poor

29 Jun 2026

Emerald

Booked a suite & listed 5 guests, not properly stocked for the pull out couch or enough towels. Then front desk had an attitude when we called to request more.
& the $50 nightly parking is whack.

Friends

8/10

Excellent

29 Jun 2026

Christine

Close to the venue we were attending. Clean, friendly staff. We really enjoyed our time there.

Family

6/10

Pleasant

28 Jun 2026

Han

Not well kept

Partner

10/10

Exceptional

26 Jun 2026

Isabel

Love how close it is to everything, don’t like going back and forth between hotel indigo and holiday inn.

6/10

Pleasant

26 Jun 2026

Twila

AC wasn’t working in foyer but was fine in the room. Room was a little dingy but served its purpose. Super confusing trying to find your way to your room having to use multiple elevators.

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Eduardo

staff was very helpful and the room was lovely, only complaint was breakfast and the drink dispenser not working but that’s not their fault

Partner

2/10

Poor

23 Jun 2026

Yulia

Night auditor was extremely rude. Had to go through multiple elevators just to get to the room because one of the holiday inn elevators was out of service.. Should of just gotten a cheaper hotel be cause of the inconvenience.

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

DeLisa

Hotel was pretty nice. Room was spacious. I would reserve again.

Friends

10/10

Exceptional

22 Jun 2026

Danny

I enjoy this hotel every time I visit Austin. The price is lower than other hotels in the area. Austin hotel prices have soared in the last few years. Thankfully this hotel remains affordable and still maintains high quality.

Self

6/10

Pleasant

21 Jun 2026

William

The hotel room was excellent clean super comfortable bed. Breakfast was great. The down sides to staying here is the elevator in parking garage is out of service and you have to go a long way to get to where reception and the rooms are. The parking is not included and it’s over fifty bucks for the night.

Self

10/10

Exceptional

21 Jun 2026

Alfred M

Good experience here. Staff was helpful

Friends

10/10

Exceptional

19 Jun 2026

Maria

Días muy buenos, con mi familia, excelente lugar en el centro de la ciudad

Family_with_children

4/10

Poor

18 Jun 2026

Chris

This place should be called the sorry for the inconvenience hotel. No A/C in common areas. The parking garage elevator broken more than it worked. Basically two hotels and no staff on the floor where you are you have to cross over and go to the other hotel then down to that lobby for anything you needed.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Amrita

1. We had to walk all the way to Hotel Indio after parking the car to check in which was inconvenient , as my 81 year old FIL was with us.
2. Car parking charged were too high ($50).
3. There should be a drop box for room keys in the parking area. It is highly inconvenient to come
to the front desk in the crowded downtown area just to return the key/s.

Family

4/10

Poor

16 Jun 2026

Frida

The checking in was confusing, like they clash 2 hotels in one, and you need to go in a scavenger hunt to find the check in desk, parking was charged separately and going from the parking garage to the check in desk was a challenging at first, like I said a scavenger hunt.
The light in my restroom flickered and the wall corner was coming off in the restroom.

The room was clean and the staff was very nice and helpful.

overall, the hotel needs an update and add the checking in desk to the front.

Friends_and_family Family

10/10

Exceptional

16 Jun 2026

Kenneth

right near 6th street downtown!

Self

2/10

Poor

15 Jun 2026

Nicole

I was on the fifth floor and the air vent was louder than the tv. I could not sleep. The toilet seat was broken. I also could not find the lobby with the three different types of elevators. The garage parking felt unsafe. Will not go back.

Self

8/10

Excellent

15 Jun 2026

Neeraj

Parking is convenient, but expensive almost $50/day. Breakfast options on day 1 were good, on the second day we did not like them as much. There was very loud music being played at a bar/restaurant close to the hotel. When we notified the front desk they very promptly switched our room to a different room on the other side of the building where the music did not bother us, this was very good of the hotel staff. Overall a very nice, compact and convenient place to stay.

Family

10/10

Exceptional

14 Jun 2026

Michael

Loved it here, great location and staff

Self

10/10

Exceptional

13 Jun 2026

Alan

Gym was well equipped. Walking distance to downtown bars and restaurants. Breakfast was great.

Partner

10/10

Exceptional

12 Jun 2026

John

Everything was good

Self

8/10

Excellent

12 Jun 2026

Sheri

Pros: The room was very nice. The staff friendly. Breakfast was very good.
Cons: Very inconvenient check-in. The Holiday Inn and the Indigo share a building and a front desk. There is no place to park to check in. You can't even get in the lobby of the Holiday Inn without a key card. you have to go around to the Indigo's front desk. The parking for Holiday Inn is 3 floors down in the garage (past 3 floors of valet) and the spots are TIGHT. To be fair - I looked at several hotels in downtown Austin and Holiday Inn had the cheapest parking available. This is just part of staying downtown I think. But be prepared for schlepping your stuff up 2 elevators. And the walk to the check-in/out desk is not short and involves yet another elevator.
Also, the hotel provided ear plugs in the room - which raised an eyebrow. However, we were there on weeknights and there was no music festival going on, so we didn't need them. The air conditioner setup leaves a very thin piece of metal to block noise from outside. Again, we didn't have a problem with that, but I can see how it could be bothersome during a festival etc.
I would stay here again if I needed to stay downtown, but I think I prefer to not stay downtown again.

Partner

10/10

Exceptional

12 Jun 2026

Candace

all in all good experience, will stay at again in the future!

Friends_and_family Friends

10/10

Exceptional

11 Jun 2026

Adesuwa

Excellent

Family_with_children

10/10

Exceptional

10 Jun 2026

Mark

No AC in the lobby and bar, apparently it’s a known issue, it’s been going on for a while and it’s still not been resolved

Self

10/10

Exceptional

08 Jun 2026

Sandeep

I was here for one night only. Check in was a breeze, room was clean and spacious. Breakfast in the morning was good.

Self

8/10

Excellent

06 Jun 2026

Marisa

The location was fantastic and the free breakfast was great but the check in process was very confusing. Also the A/C in the room was very noisy.

Partner

10/10

Exceptional

05 Jun 2026

Michael

Great experience. The hotel was really nice. the staff was excellent.

Partner

8/10

Excellent

05 Jun 2026

Raul

El hotel estuvo perfecto el único inconveniente fue el estacionamiento, ya que tiene un costo extra y es bastante caro

Family_with_children

8/10

Excellent

04 Jun 2026

Olivia

They were having some issues with their water, lobby areas did not appear to have AC, and their room service QR code did not work, ordered or food and when kitchen was closed, learned it was not working. Room were clean, minor cosmetic issues but nothing major.

Friends_and_family Family

2/10

Poor

03 Jun 2026

Naushad

This was a really bad experience. The staff overall it seemed did not want to be accommodating at all. Plus, they had disabled all the vending machines so you have to buy water bottle for $6 which most hotels give for free.
The staff kept saying to complain to corporate for everything I asked.
I would not every stay there and would not recommend this along with its sister property which seems like the owners merged two hotels into one.
Very bad.

6/10

Pleasant

03 Jun 2026

Jonathan

Complimentary breakfast is awesome. Self Parking fee is expensive ($49+ daily).

Family

10/10

Exceptional

01 Jun 2026

Irene

Below my expectations.

Business

8/10

Excellent

01 Jun 2026

Helene

The room was clean overall. The tub had trouble draining.

The AC started rattling on the third day but maintenance fixed it promptly

Friends

6/10

Pleasant

01 Jun 2026

Norma

The lobby was not like the regular hotel where you check in and go to the room in the same building. You have to go around and two different elevators. The room felt very humid. The shower was not working well and it made a very loud noise. The tub floor look dirty with black spots.

Family

10/10

Exceptional

01 Jun 2026

Lowell

Very friendly staff and central to the downtown area!
Easy and convenient location for sure!

Self

10/10

Exceptional

31 May 2026

Martha

Perfect location, clean and friendly staff. Great pool!

Partner

6/10

Pleasant

31 May 2026

Jason

I would call the hotel before booking. There was a pool party going on during our stay we could have used the pool but there was alot of drinking and smoking. The music was also really loud.

Partner

6/10

Pleasant

30 May 2026

Harold

Extremely difficult parking and hotel to navigate. You check in at Hotel Indigo for the Holiday Inn Express. The hotel are in the same building but it like a rat maze to get around

8/10

Excellent

30 May 2026

Jeanette

The rooms were nice & clean. However, the front desk was located at another hotel where you had to take the elevator to another area which was an inconvenience. Parking was $50 which is ridiculous!

Partner

6/10

Pleasant

29 May 2026

Lisa

I go to this property everytime i go to austin..but this stay was disappointing..the room smelled really bad...the hot water didn't work..the air conditioner was extremely loud..
Had to go to a lower floor to get ice because the ice machine didn't work.
And couldn't get any sleep in the early morning because the staff were extremely loud..hollering down the hallway..steam cleaning the carpet..slamming doors..and every morning knocking on my door even though the no disturb sign was on the door.
I go to austin to get solid sleep and enjoy the city but with all the noise not much sleep was happening..
Also went to bar and no air conditioning..the front desk area and bar and restaurant area didn't have air conditioning the whole stay..

Friends_and_family Friends

2/10

Poor

27 May 2026

Michelle

I was charged $242.86. Hotels said my TOTAL cost would be $179. The room was on the 2nd floor with a club nearby.. so the noise was horrible. Then the a/c was so loud, it woke me up every time it turned on or shut off. Over charged and no sleep.. smh. Never again!

Self

6/10

Pleasant

26 May 2026

Channell

Arrival and parking were not use friendly.

8/10

Excellent

26 May 2026

ELIZABETH

The staff was friendly and very helpful.

Family_with_children

8/10

Excellent

26 May 2026

Amy

The parking wasn't easy. It was almost $50 per night to self-park, but getting to and from the parking garage wasn't easy.
The staff was incredible! The bar/restaurant downstairs was awesome!

Family

4/10

Poor

26 May 2026

Jared

Parking garage elevator was broken was trapped in elevator

10/10

Exceptional

24 May 2026

Manuel

Breakfast was awesomely hosted! Workers are super friendly and thank you for awesome stay! Wife loved it too! Lol

Partner