Name: Residence Inn Austin Downtown/Convention Center
Address: 300 East 4Th Street, Austin, 78701, US

10/10

Exceptional

28 Jul 2026

John

Great staff, clean and comfortable room, were quick to fix a minor elevator issue, good quality breakfast. Only issue was some confusion about which entry doors are open at what times due to an unused desk area.

10/10

Exceptional

26 Jul 2026

Charles

Great staff very nice rooms , call ahead to check on pool but a must stay

8/10

Excellent

23 Jul 2026

LOKIT

Location was great and so was the staff. Swimming pool wasn’t available to use however we could use the partner hotels pool.

8/10

Excellent

21 Jul 2026

German

Missing a good pool

Business

10/10

Exceptional

19 Jul 2026

Mary

Wonderful hotel. Staff were
Extremely helpful. Breakfast was included and had plenty of great options. Would definitely stay again!

Self

10/10

Exceptional

19 Jul 2026

Carlos

Great service and awesome corner room with a great view of DT Austin

Partner

8/10

Excellent

17 Jul 2026

Mistelle

Staff was excellent, as was the valet (although pricey). Everyone took note of my daughter’s special needs, and aside from the musty dog smell and sticky floors in our room, it was a very convenient place to stay, given the location. I realize most buildings in Texas are moldy, but a lot can be done to not exacerbate the problem, such as dehumidifiers, properly vented and working exhaust fans, maintained windows, etc. There were apparently no rooms available to relocate us to when I spoke with staff, but when checking out, another staff member added 5,000 points to my Bonvoy account and gave me two $5 gift cards to use at the onsite Starbucks. I happily passed the gift cards on to other guests, as I couldn’t use them. Overall, we had a great trip, which was made even greater by the $400 credit I had gotten from Bonvoy ahead of scheduling.

Family

10/10

Exceptional

13 Jul 2026

Derek

Great location to restaurants and nightlife. Walking distance to the Congress bridge. Staff were friendly and the rooms were spacious and very clean. Rooms were quiet and the breakfast was pretty good. The valet parking is $70 which is absurd. I’d recommend parking on the street using the Austin parking app. We arrived on Sunday and parking is free in front of the hotel on Sunday.

10/10

Exceptional

13 Jul 2026

Marc

The staff was friendly and professional. it was a great experience.

Family_with_children

10/10

Exceptional

11 Jul 2026

Melissa

The locations, service and the rooms are fantastic. Front desk were of great help

Friends_and_family Friends

10/10

Exceptional

11 Jul 2026

Jennifer

Overall great place. Comfy beds, Starbucks on property and full kitchen. Not the greatest bathtub but shower head was strong.

Business

10/10

Exceptional

06 Jul 2026

Gary

Everything is incredible especially the staff- Andres and Fairlady. I would highly recommend this hotel for many reasons. Check it out!

Self

10/10

Exceptional

06 Jul 2026

Paul

Staff made the entire visit seamless. Super helpful and kind.

10/10

Exceptional

30 Jun 2026

Mary

Clean and spacious room, and a helpful staff that allowed me to check my bag after checkout while I did business the morning of my departure. Very accommodating.

Self

10/10

Exceptional

29 Jun 2026

Tracey

Excellent location. Buffet breakfast was nice. Excellent gym facilities. Lovely staff always willing to help. Plenty of room in the suite we stayed in.

Friends

10/10

Exceptional

29 Jun 2026

Samantha

My friends and I booked here last minute and it was well worth it! It was a short walk to 6th street and a short drive to the moody Center. The room was clean with a nice view of the city. Breakfast was immaculate with the Texas shaped waffles. The receptionists and staff were helpful and friendly! Checking in and out was simple and fast! I will definitely be staying here again

Friends_and_family Friends

6/10

Pleasant

28 Jun 2026

Juan

The room felt small. Cluttered like, because of the positioning of the sofa, bed, and TV mounting. However, it was very clean and the building seemed maintained inside. Outside was another thing. With all the construction going on and the traffic, it just didn't help the experience.
Check in for both hotels is handled at 1 desk. Staff was super helpful. Huge plus for the place.
Self parking was a big deciding factor for me choosing this location. Just to find out that they were only doing Valet for whatever reason. And for a ridiculous additional amount. More than the other places I've been at. Once again, the Staff (valet) help save this place from a complete negative experience. There's parking available around the area for a fee, but requires a little walking. Something I am unable to do. If you do find parking it'll be early during the day. You'll find none once the evening comes around.
Which leads on to the night experience. There's a lot of loud traffic throughout the night. Not to mention a fire station across the street. They had plenty of calls on the night I stayed.
Come morning I had to go to the adjoining hotel to have breakfast. Where the staff is really polite and help ease the discomfort of the night. Food & selection was good.
Valet had my vehicle ready by the time I got downstairs.
If you're going here to rest, or go & come often, this is not the place to stay at. If you plan on walking around, going out, & just have a good time, then this should be fine.

Family_with_children

10/10

Exceptional

28 Jun 2026

Kevin

I liked being able to prepay for the parking. The breakfast was amazing and everyone who worked there was extra kind.

Friends

8/10

Excellent

28 Jun 2026

Mónica

Good breakfast and friendly staff

6/10

Pleasant

28 Jun 2026

Marissa

The staff was friendly and our room was more than spacious. However, we called twice for our trash to be emptied out (even scheduled for the next day after they missed it the first time) and it was never done. I’d also like to note valet is super slow during check in and check out due to lack of space. You get an automatic text that your car will be ready in approximately 10 minutes, but prepare to wait a bit. Besides that, this was a regular hotel stay. It’s clean and what I’d expect from a Marriott.

Friends_and_family Family

10/10

Exceptional

21 Jun 2026

Rashmi

Breakfast could have more variety, but other than the property is excellent. The location is very convenient.

Partner

10/10

Exceptional

20 Jun 2026

John

Second time staying here and there will be a third! That’s the best compliment I can give.

I’d pay a little more to stay here than somewhere else. Staff is helpful, considerate, breakfast is great, pool is clean, rooms are spacious and location is perfect for downtown nightlife

Friends_and_family Friends

6/10

Pleasant

19 Jun 2026

Sekhar

Underwhelming & Overpriced!
At the time of booking on Expedia it showed City View, but we ended up facing the Courtyard Marriott. That was misleading!

The breakfast was supposed to be something special, turns out it was the usual fare with Waffles which I don’t eat. Meats like sausage and bacon which I don’t eat.

Some other stuff like scrambled eggs, seasoned potatoes - which looked unappetizing because they have been sitting there too long and were dried and hardened, salsas (no tacos or beans etc nearby), boiled egg and some breads, alongside cereal, oats etc. No cut fresh fruit like pineapples, melons etc which are usually served in breakfast buffets. No live counters for prepared items like omelettes.

Room was just average. The view from the room was such a let-down with a major dig-up and construction facing us instead of a City View.

Family

10/10

Exceptional

19 Jun 2026

Adriana

Great staff! Super clean, spacious a good breakfast included.

Partner

10/10

Exceptional

19 Jun 2026

Michael A

Convenient location in downtown

10/10

Exceptional

17 Jun 2026

Bryan

The staff was so incredibly helpful and the morning complementary breakfast was delicious

Partner

8/10

Excellent

13 Jun 2026

Katie

Decent hotel with recent updates. Free breakfast was good with lots of options. Pool area was dated and there was a strong fragrance everywhere. Staff was very helpful!

Family_with_children

10/10

Exceptional

12 Jun 2026

Paul

We would definitely stay again. Excellent free breakfast. Friendly service at front desk and valet. Reasonably priced for a prime location. The only problem we experienced was wet sheets in the extra bedding package, but it was addressed in a satisfactory manner.

Family_with_children

10/10

Exceptional

09 Jun 2026

Robert

Breakfast was amazing and included

Friends

10/10

Exceptional

27 May 2026

Gerry

The downtown location was excellent for us as tourists. Fortunately we did not have a car because parking is very expensive at downtown hotels. The property is well laid out and comfortable.

Partner

6/10

Pleasant

26 May 2026

Janice

They put a hold for the full amount on 2 credit cards and didn't release it for over a week.

10/10

Exceptional

25 May 2026

jose L

Toda la propiedad en si esta bien pero el detalle que los desayunos estan feos y muy caro

Friends

6/10

Pleasant

25 May 2026

Jonathan

The mandatory $65 per night valet parking was not a welcome surprise.

Self

8/10

Excellent

25 May 2026

Maria

Breakfast was good, the parking lot is the only issue, only with valet parking is available for an extra fee

Friends

10/10

Exceptional

24 May 2026

Mary

We had a great experience!!

Friends_and_family Family

10/10

Exceptional

23 May 2026

wei

Room is clean, breakfast is good, the best is breakfast time is 6:30 to 10:00.
Kitchen looks good even I did not use it. Next time I will carry some things to cook. Sofa bed is ok, not too bad. Staff are helpful. I asked some pillows, then sent to room not take too long time.

Family_with_children

8/10

Excellent

22 May 2026

andrew

Rooms were clean. Breakfast fresh and clean restaurant. Central location. Good rate.

Self

10/10

Exceptional

18 May 2026

Arvis

Gracious staff.

Family_with_children

10/10

Exceptional

17 May 2026

Matthew

Clean rooms. Breakfast was amazing
Staff was great

Partner

2/10

Poor

17 May 2026

Les

There were a variety of unresolved issues with this stay and this property.
1. I reserved a suite on a high floor and was put in a studio on the second floor because of my late arrival and all the suites were booked. I booked the suite 3 weeks in advance.
2. The room was in in poor condition, room 203. The couch was torn and very worn to the point that you can't sit on it without leaning towards the center. The coffee supplies were depleted prior to our arrival and not restocked. The wall paper was peeling off the bathroom wall.
3. The cleanliness of the room was only fair.
4. This hotel has a rodent problem, all night for both nights of our stay, we could hear chewing in the kitchen area. When I told them I was told simply \"thank you for letting us know...\"
5. Valet is VERY slow. At check out it took over 45 minutes for them to bring my vehicle. In their defense they were busy with checkouts.
6.The restaurant closes at 9:45pm, not 10pm and if you order food at 9pm you will be notified that the kitchen closes and you might not get everything that you order.
Overall this was the worst $600.00 I've ever spent in a Marriott branded hotel. This was more like a fancy Motel 6 with a bad attitude.

Friends_and_family Family

10/10

Exceptional

10 May 2026

Kinnedy

The breakfast was amazing fresh! The staff was very attentive and friendly Giselle personally made my birthday stay feel very welcoming !!

2/10

Poor

04 May 2026

Dawn

Do not stay here. You will not be happy with the beds, amenities, and the staff.

Partner

6/10

Pleasant

02 May 2026

Kevin

Parking and check in was very easy and friendly staff. The room was nice. The bed was not the most comfortable. I'm a late sleeper and house keeping knocking on the door at 7:50am was not very pleasant, they also just tried to walk in again at 9:30 luckily I had the door latched. The morning was kind of ruined for me.

Partner

10/10

Exceptional

01 May 2026

KENNETH

everything was great even the valet service

Family

10/10

Exceptional

29 Apr 2026

pamela

Excellent room and breakfast had great options, we enjoyed our stay

Family

10/10

Exceptional

28 Apr 2026

PAMELA

Everything from the location to the staff to the accommodation was great! We were able to walk or Uber all around town. I thought that the breakfast was excellent…everything was delicious and so fresh. The staff was very professional and pleasant. We did not use the pool or laundry facilities so have no comment there.

Partner

10/10

Exceptional

27 Apr 2026

Stephanie

Nicely appointed room and breakfast buffet was wonderful.

Family

10/10

Exceptional

25 Apr 2026

Kimberly

Great customer service!!

10/10

Exceptional

21 Apr 2026

Yvonne

Nice room, excellent staff, great breakfast

Partner

10/10

Exceptional

20 Apr 2026

RAFAEL MORENO

The staff was super friendly and very helpful.The view from my room on the 7th floor was nice.They had everything you could think of for breakfast.The bar was awesome with cold beer and mixed drinks and flat screen tv’s to watch your favorite sports.You don’t have to go anywhere.You can also eat dinner at the bar.

Family_with_children

10/10

Exceptional

19 Apr 2026

Merghani

Everything was perfect, beyond expectations. Staff specifically Lady Fair, she is helping and very friendly.

Business

10/10

Exceptional

09 Apr 2026

Lilia

Clean hotel; room was very convenient. It contains microwave, refrigerator, and stone. Toilet and shower are good;
However, it would be good to have hand-held shower head instead of fixed shower head

Self

10/10

Exceptional

06 Apr 2026

Eric

Ladyfair at the front desk was incredibly friendly and a pleasure to talk to.

Partner

10/10

Exceptional

06 Apr 2026

Joseph

Quality hotel for the price.

10/10

Exceptional

05 Apr 2026

Steven

Great place to stay in downtown Austin

Family

10/10

Exceptional

04 Apr 2026

Lauren

The room was great. Clean, spacious and comfortable. The included breakfast had waffles, eggs, bacon, sausage, fruit, yogurt, juices, bagels, toast and potatoes.

Self

10/10

Exceptional

03 Apr 2026

David

Breakfast was great as was stay.

Friends_and_family Friends

10/10

Exceptional

31 Mar 2026

FELIPE

Clean room

Friends

10/10

Exceptional

30 Mar 2026

Robert

We had a great time. Great hotel.

Partner

10/10

Exceptional

30 Mar 2026

Tomas

Everything was excellent

Friends_and_family Friends

10/10

Exceptional

29 Mar 2026

Carlos

Great stay

Self

10/10

Exceptional

28 Mar 2026

Brad

Great breakfast buffet. Wonderful customer service.

Partner

10/10

Exceptional

22 Mar 2026

Deepak

Wonderful stay as always!!!

10/10

Exceptional

13 Mar 2026

Laura

The front desk staff was amazing!

10/10

Exceptional

07 Mar 2026

Tokquina

Everything was perfect. From the room, cleanliness, friendly staff, great food and even valet. This will be the place I always stay when I visit Austin

10/10

Exceptional

04 Mar 2026

Alan

Clean room | Staff were Family-friendly | Pool was great

Partner

10/10

Exceptional

22 Feb 2026

Debbie

Great location. Clean room. Great customer service. Very friendly. Excellent breakfast.

10/10

Exceptional

17 Feb 2026

erzen

The staff were all very friendly. The room was clean. I had a wonderful stay & would go back anytime. I highly recommend staying here while in Austin!

Self

10/10

Exceptional

02 Feb 2026

Mandi

Everything was fantastic. Will say the scent in the lobby was a bit strong for my liking.

Leisure Partner

10/10

Exceptional

02 Feb 2026

Rachel

Nice rooms & delicious breakfasts

Business_and_leisure Friends

10/10

Exceptional

26 Jan 2026

Elizabeth

Great team, lovely rooms, in the heart of downtown

10/10

Exceptional

11 Jan 2026

Cynthia

Good location

8/10

Excellent

11 Jan 2026

Natalie

Great location

Leisure Partner

8/10

Excellent

06 Jan 2026

Adriana Yariela

Centric and nice hotel.

Leisure Friends

10/10

Exceptional

05 Jan 2026

Anna

One of the best continental breakfasts ever. Room was big and clean.

Partner

10/10

Exceptional

03 Jan 2026

Kristen

Clean room, great location

8/10

Excellent

03 Jan 2026

Ana

Breakfast items were cold

Leisure Family

8/10

Excellent

27 Dec 2025

Kassondra

The only problem was we didnt have any hot water.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Naahanna

Menu was fresh. Eggs tasted bland.

Partner

10/10

Exceptional

24 Dec 2025

Didier

The experience was great. The room was comfortable and matched the expectations. The location is also very convenient, close to all interesting spots in Austin. The staffwas very helpful even when a smqll concern arose. They reacted quick and showed a nice gesture after the fact. The only little downside is breakfast. as I stayed quite a long time, it would have been nice to get a bit more variety but this is not what will remain in my memory from this stay.

Business Self

10/10

Exceptional

20 Dec 2025

kassondra

I love this hotel. Great staff, great location, good pricing

Leisure Partner

6/10

Pleasant

18 Dec 2025

Yasir

Staff were courteous but they didn't clean the room next day and neither did they change towels

Self

10/10

Exceptional

17 Dec 2025

Brookelyn

The whole staff was so very friendly. The room was clean, the breakfast was nice, and the area that was located in was well regulated. I loved Austin and i would love to come back again!

Leisure Friends

10/10

Exceptional

14 Dec 2025

Anthony

Room was spacious and clean, great staff

Business_and_leisure Partner

10/10

Exceptional

07 Dec 2025

Chatney

Beautiful hotel! Very friendly staff! The breakfast was amazing! We will definitely be back!

Business_and_leisure Family

10/10

Exceptional

28 Nov 2025

Omar

Wonderful

Leisure Family

8/10

Excellent

24 Nov 2025

Lloyd

Good facility in a good location. Clean and an attentive staff. Only downside is the cost. Expensive nightly rate and very expensive parking.

Partner

10/10

Exceptional

22 Nov 2025

Daniel

The room was very nice. The staff was courteous and very helpful.

Breakfast in the morning was awesome and have everything you would expect from a continental breakfast.
Checking out was easy and we received our incidental fee back quickly considering we used our debit card.

Partner

10/10

Exceptional

20 Nov 2025

Sarah

Highly recommended. Valet staff was excellent!

Leisure Family

10/10

Exceptional

17 Nov 2025

Aarón

Good

Leisure Partner

10/10

Exceptional

17 Nov 2025

Vicky

Everything was amazing! Clean, great staff, attention to details, delicious breakfast buffet. Loved it all. Thank you!

Business Friends

10/10

Exceptional

12 Nov 2025

Jose

Love the place

Leisure Family

10/10

Exceptional

10 Nov 2025

Colin

Perfectly located for walkable enjoyment of all that downtown Austin has to offer - bars, restaurants, coffee shops and the lake. Great service, clean hotel with amazing downtown views.

Leisure Family

10/10

Exceptional

10 Nov 2025

Pamela

Our room was very clean and quiet. The staff at the desk were very nice and helpful. The breakfast each morning was good and had everything you could want.

Leisure Family

10/10

Exceptional

09 Nov 2025

Timothy

Great breakfast..

Leisure Family

10/10

Exceptional

09 Nov 2025

Mary

Stayed for three nights while attending a conference. The room/apartment was well equipped and met my needs. The restaurant downstairs was great! They had good food and excellent service.

Business Self

10/10

Exceptional

07 Nov 2025

April

Staff was awesome

10/10

Exceptional

06 Nov 2025

Emma

Front desk was super accommodating, clean immaculate rooms, comfortable and the valet parking was safe and fast.

Leisure Family_with_children