W Austin

United States , Austin - TX
Austin, 200 Lavaca Street
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100 reviews shown

10/10

Exceptional

11 Apr 2026

Cary

Restaurant was wonderful. Staff was AMAZING! Room was beautiful! Wish I could have stayed longer.

Partner

10/10

Exceptional

23 Mar 2026

Cawn

Bar Pool closed too early at 6pm.

Partner

10/10

Exceptional

01 Mar 2026

Celeste

Staff and location

10/10

Exceptional

15 Feb 2026

Erik

Amazing

Friends_and_family Family

10/10

Exceptional

02 Feb 2026

Steven

Excellent staff, room was very clean. I left my new IPhone on the table Saturday morning in the Serenade restaurant after having a delicious breakfast with my wife. Our waiter turned my phone over to the manager and he kept it secured until I realized I had left it. Very honest employees , so thankful!!!!

Leisure Family

10/10

Exceptional

23 Nov 2025

Daniel

Everything was great.

Leisure Friends

10/10

Exceptional

20 Nov 2025

DAVID

Excellent

Friends_and_family Friends

8/10

Excellent

02 Nov 2025

Jade

Clean room, great staff. Only downside was the listing advertised a safe in the room, but we had none, yet other guests also attending the same wedding had safes in their rooms.

Friends_and_family Family

10/10

Exceptional

09 Oct 2025

Glynda

clean

Friends_and_family Family

10/10

Exceptional

16 Sep 2025

liz

High end hotel. Beautiful. Great staff and service. Very comfortable. Great amenities.

Leisure

10/10

Exceptional

05 Sep 2025

Lori

1 night stay for a concert next door

Excellent customer service. Great bar. 1 min walk to ACL moody theater which was the reason we were in Austin for a concert. Pricey but worth it.

Partner

10/10

Exceptional

31 Aug 2025

Elizabeth

Front desk staff was amazing. Suzy went above and beyond.

Lobby bar was also good for daytime chill or night cap.

Business

10/10

Exceptional

31 Aug 2025

Christy

Staff was amazing. The front desk heard that itcwas my daughter's first time in Austin and theyvwent to get a wagon of kiddie toys to let her choose from. We were not expecting that, so it was little things like that that made our stay special.

Leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Jamey

Amazing! Will definitely stay again!

Leisure Partner

6/10

Pleasant

09 Aug 2025

Nery

Some of the staff was not nice and place are over priced paid $1000 for a suite that was not clean and when we showered it leaked had to put towels down every time we showered.

Leisure

10/10

Exceptional

07 Aug 2025

Eduardo

Excellent services

10/10

Exceptional

06 Aug 2025

Brianna

From stepping out of the car all the way through the end of my trip, all staff were incredible and exactly what I've come to expect from W properties. Everyone was kind, attentive and helpful. I had requested my room to be available early if possible and they were able to accommodate. The restaurant and cafe were both fantastic along with the amenities and my room was clean and comfortable. Thank you for a great stay!

8/10

Excellent

14 Jun 2025

Lucia

The stay was great until 5AM when the alarm and readiness testing went off.
Hard to fall back asleep.

Partner

10/10

Exceptional

09 Jun 2025

Chakia

Amazing

Partner

10/10

Exceptional

04 May 2025

Kathryn

Great location, especially since we were catching a show at ACL Live.

Leisure Partner

10/10

Exceptional

21 Apr 2025

Alfredo

Excellent location, staff n bar personnel very friendly and helpful with directions and activities

Leisure Partner

8/10

Excellent

20 Apr 2025

Verified traveler

Quick overnight

Friends_and_family Family

10/10

Exceptional

07 Apr 2025

Kevin

Best Hotel Stay in Austin

First of all, this was our first stay in a W hotel. When I told the team that we were celebrating our anniversary. They immediately offered us complimentary upgrade. We were wowed when we opened the door to celebratory strawberries and champagne. My heart melted. My husband and I were thrilled and appreciative!

Partner

10/10

Exceptional

07 Apr 2025

Jai

Excellent Amenities and location

10/10

Exceptional

05 Apr 2025

Syler

Loved it

10/10

Exceptional

04 Apr 2025

Luis Pedro

Great hotel

Leisure Family

10/10

Exceptional

24 Mar 2025

Daniel

Great stay. Will def recommend

Business_and_leisure Friends

10/10

Exceptional

05 Mar 2025

Rena

N/A

8/10

Excellent

02 Mar 2025

Melanie

Really beautiful hotel-front desk employee Suzanne was so wonderful friendly and professional. You need more staff like her! Room service was terrible, over an hour to receive food and it was not that good.

Leisure Family

10/10

Exceptional

20 Feb 2025

SIRA

Very nice rooms and amenities. Nice staff. Beautiful hotel.

Business Self

2/10

Poor

15 Feb 2025

Amy

Our brief stay at the W only served to remind us of how much Austin has fallen from the city we all once loved very much when we were young. I travel for work and stay in hotels weekly. I have been treated better at a $40/night cinderblock motel than how we were treated at The W. It all started when we pulled up to have our truck valet parked. Instantly, the young parking attendant gave attitude. He said, "I can't park that!" My husband said, with that attitude you can't" That was not received well, more attitude. Once we went inside to check in there was another patron having an issue with the front desk. A couple employees standing at he check in desk ignored us for 20 minutes before we were acknowledged. One of the bartenders at the speak easy type bar was very nice and helpful. The other bartender, not so much. He was rude. The other bartenders were getting large tips. We were being handed drink after drink. One patron at the bar was extremely rude to my husband and when my husband finally shot back a rude response, apparently this snowflake of a human being couldnt handle the response. He complained to the staff. When we wrapped up the night and in our room, we were met by a cop and manager telling us to get our things and get out. It seems once the tips stopped they threw us out with bs reasons. We were over served and in no shape to be on Austin streets at 2am with no where to go. The W panders to certain types with no real concern for all their patrons.

6/10

Pleasant

01 Feb 2025

John

Was expecting more

The front desk was very friendly. And so was the answering service and bartender. My only complaints are that 1) there was only one valet working and he was being called in a lot of directions so he wasn’t readily available and so there was a long wait to check in the car and 2) ordered room service. After 40 mins I called and they said they need another 20 mins. After 2 hours I cancelled it and just didn’t eat dinner that night. It was only 2 hamburgers! 😬

Partner

8/10

Excellent

31 Jan 2025

Robert

Small Room

I paid for a corner room thinking it was going to be a bit more spacious. Instead, it had a huge column inches from the bed which made the room really crowded (like a NYC room).

Friends_and_family Family

10/10

Exceptional

04 Oct 2023

Brian

If not the lap of luxury it’s the hip! Totally encapsulates the cool Austin vibe—centrally located at a luxe location. Quiet, sumptuous, clean, and discreet. The Living Room bar vinyl turntable for the win!

Leisure Self

10/10

Exceptional

18 Sep 2023

Theresa J

Really Enjoyed our stay and we will be staying with y'all again Thank You.

Leisure

2/10

Poor

20 Aug 2023

Tyler

BEWARE!!! They will charge you $62 per night for your car to be in valet even as a hotel guest. This is outrageously absurd and is not in line with other downtown hotels of this caliber or higher. Stay anywhere else as most of the comparable hotels will either comp your valet if you are a hotel guest or charge somewhere in the ballpark of $30/night. Or they’ll charge a single fee for your entire stay with unlimited in and out privileges.

I called to question the high charges, was transferred to the manager, who argued with me that the price is in line despite my having stayed at Fairmont two weeks ago and having my valet comped as a hotel guest. I then asked if he has the authority to comp at least one night to which he replied “I do but I’m not going to”. !!

Other notes: They forgot our room service order one night so they did comp the order but it took 90 mins to arrive. I would have rather paid and gotten my dinner on time (as expected).

I ordered an americano from the on site restaurant Trace one morning, it took 10 mins for the bartender to bring it and when she did she just brought straight espresso. I asked her if she had hot water and she said she didn’t but she could get some. Took another 5 mins.

Personally I will never be back knowing all the other great options in town- Proper, Fairmont, Thompson, Westin, JW Marriot. ANYWHERE but here.

Leisure Friends

8/10

Excellent

18 Aug 2023

Theresa J

It was very nice and we will be staying again in September

Leisure Partner

10/10

Exceptional

14 Aug 2023

Tanya

Love the decor and staff was awesome. Only disappointment was that the pool was overused and murky from humans.

Leisure Friends

10/10

Exceptional

29 Jun 2023

David

Top notch service.

Leisure Partner

8/10

Excellent

25 Apr 2023

Robert

Very convenient next door to Austin City Limits!

Leisure Friends

10/10

Exceptional

09 Apr 2023

Gus

Amazing as Always!

Friends_and_family Friends

2/10

Poor

20 Mar 2023

Ebony

Wouldn’t stay here again

Business_and_leisure Self

8/10

Excellent

16 Mar 2023

dawn

I love the property, the vibe was cool and laid back, the staff was warm and friendly, the listening room and secret bar were awesome features. The room was comfortable and I loved the nesresso in room, would have loved ceramic cups and a couple of extra pods on hand. I enjoyed the Massage services at the Spa while staying on site and felt pampered while there.
My let down was the food, we ate at Trace and had room service also, in both cases found the food mediocre at best. Not well cooked or seasoned.

Business_and_leisure Partner

10/10

Exceptional

11 Mar 2023

Daniel F.

The suite was exceptional. Suzanne at the front desk was super friendly and helpful. Her dining recommendation turned out to be one of the best meals ever

Leisure Friends

10/10

Exceptional

27 Feb 2023

Verified traveler

Great location. Beautiful view. Amazing staff.

Friends_and_family Friends

10/10

Exceptional

10 Feb 2023

Paul

Very good and quick

Leisure Family

10/10

Exceptional

21 Jan 2023

Nagib

Great

Leisure Partner

10/10

Exceptional

10 Dec 2022

Dennis

Great Hotel, Bedding, Nah!

Bed was not comfortable at all, very hard. The eco-friendly A/C is not what we like. It said it was 65 degrees, it felt more like 75 degrees.

Partner

10/10

Exceptional

06 Dec 2022

Beverly A.

Staff is remarkably hospitable - such a lovely welcome. The room was sized nicely with water bottles (free) and standard coffee service and amenities. We’ve stayed here before due to the proximity to ACL Live. It’s a great area. Beautiful hotel and lovely staff.

Leisure Family

10/10

Exceptional

31 Oct 2022

jessica

The only negative is our room wasn’t cleaned when we returned from our day. Their cleaning staff finished at 2:00pm and we had no idea.

Leisure Friends

2/10

Poor

29 Oct 2022

peter

I would not stay here again

Leisure Family

4/10

Poor

26 Oct 2022

Michelle

I paid a ridiculous amount of money for a queen room. I also paid for an ADA room. We had one person in a wheelchair and the chair could barely fit into the room it did not fit into the bathroom. I would just like to know why we weren’t offered the room that we paid for? We were told that because we booked through a third-party that they could only accommodate us with what they had.

Leisure Family

8/10

Excellent

10 Oct 2022

Verified traveler

Incredible location, service and amenities

Leisure Family_with_children

10/10

Exceptional

03 Oct 2022

Mason

I enjoyed my stay. No particular reason. I just enjoy the hotel.

Leisure Self

6/10

Pleasant

22 Aug 2022

Joshua

Disappointed

The only thing good about the stay was the location and the valet service. The layout of the room was decent. However, the bed was horribly uncomfortable. The sheets and pillows were itchy and unsanitary. I wouldn't recommend this hotel to a friend.

Partner

10/10

Exceptional

22 Aug 2022

LESLIE

Great location, Staff was incredibly nice, hosted great Pride event before Parade and the next day. Great drink options in the bar!

Leisure Friends

10/10

Exceptional

04 Aug 2022

Larissa

I loved everything about my stay here and plan to return soon!

Business_and_leisure Partner

6/10

Pleasant

25 Jul 2022

Susan

Stay downstairs

The common rooms downstairs are really beautiful. I was eager to see my room. For nearly one thousand dollars a night it was awful. Furniture old and outdated. Windows and drapes dirty. Very dingy and disappointing. When the neighbor showered our pipes were too loud to rest. The balcony was exposed to neighbor and looked like a prison. Hall carpet filthy all the way to our room

Business

10/10

Exceptional

20 Jul 2022

Michellle

I like the contemporary look of the rooms.

Business

2/10

Poor

01 May 2022

Ryan

Had to wait an hour to check in, not very helpful or in to much a hurry to get the room ready, extra charges on my card . Not what I expected for the price .

Leisure Partner

10/10

Exceptional

14 Mar 2022

GARY A

exceptional service

exceptional customer service by all parties , the property was a welcome surprise, rooms were clean and the entire staff made our stay an exceptional on , We cant wait to return

Friends_and_family Friends

10/10

Exceptional

03 Jan 2022

Robert

Excellent location downtown with easy access to everything around Austin. Room was comfortable, NYE event was fun, we didn't enjoy the restaurants and pool, but they looked nice. Did have room service, which wasn't too bad, but could have had more tasty options especially seafood and vegetarian.

Leisure Partner

6/10

Pleasant

03 Nov 2021

Estevan

The location is ideal for downtown activities, all in walking distance.

Leisure Partner

4/10

Poor

08 Oct 2021

CASSANDRA

VERY APPOINTMENTING. MY ROOM HAD TO BE CHANGED. THE ROOM SMELL UNCLEAN. FOR THE COST, THIS HOTEL NEED TO REPAINT THE ENTIRE INTERIOR, NEW CARPET, NEW FURNITURE. ETC.

Business

6/10

Pleasant

07 Sep 2021

Spencer

W for Labor Day

Tv was dated didn’t have Netflix or the ability to log into my accounts.

Other than that it was clean and enjoyable.

Music at the pool was cool for me to hear in the room but other guests might not appreciate that.

Self

10/10

Exceptional

11 Aug 2021

Francisco

Pool time

Had a great time at the pool, staff was friendly.

Friends_and_family Friends

8/10

Excellent

03 Aug 2021

Verified traveler

The bar / lounge area was really nice, and the bartenders were really good. Would definitely revisit.

Leisure Partner

10/10

Exceptional

02 Aug 2021

Verified traveler

The DJ at the pool and the pool staff was great. Very clean hotel. Haven’t stayed places since covid wish there was an option for automatic towel refresh each day.

Leisure Self

2/10

Poor

19 Jul 2021

Verified traveler

I did not stay there. It was the wrong date you made the rest for

10/10

Exceptional

07 Jun 2021

Rebecca

W never disappoints

Since we arrived, the service was impeccable from start to finish. From the wake up calls, room service, hotel bar, and the employees were incredibly thorough, punctual, and made our friend’s bday surprise weekend outstanding and effortless! Class act every step of the way.

Friends_and_family Friends

6/10

Pleasant

30 May 2021

Derek

Ok stay

I’m not sure what the hype is about “W”

Partner

6/10

Pleasant

26 Apr 2021

Verified traveler

OK stay. Hallway had broken glass and spilled food. People partying until 4am and the down feather pillows were very uncomfortable making for a bad nights sleep. Interestingly enough they don’t even have a door for privacy between the shower and bedroom - you’ll have to call for a privacy curtain. Also had to call for a nespresso, twice, because the room didn’t have one. Had to call for towels as well. The furniture and carpets could use a deep clean as they’re very stained. Service was slow poolside - 30 minutes for chips and salsa to come and I had to follow up on where my order was. Trace for breakfast was soooo slow. Nothing special and wouldn’t stay again or recommend. There are many other great high end options in town that actually live up to the level of service expected for the price point.

Friends_and_family Friends

8/10

Excellent

17 Apr 2021

Verified traveler

Perfect location! Restaurants and bars are located on walks distances from the hotel. Friendly and helpful staff. Rooms are spacious, gym is accessible on 4th floor. Pool can get crowded during weekends.

Business_and_leisure Self

2/10

Poor

16 Apr 2021

Verified traveler

Front desk staff treating me in a manner I did not seem appropriate when I ask them basic questions or ask to have them send up help for something. I paid almost $1500 for two nights, I understand that customer service jobs can be rough, but I was jerked around & treated differently my whole stay.

Leisure Self

10/10

Exceptional

12 Apr 2021

Corina

Pool was packed. But overall a very cute, great location. Would stay again.

Partner

8/10

Excellent

05 Apr 2021

Verified traveler

Look like somewhat of a slow weekend, Easter weekend, cloud cover. Staff was incredible as usual just flat out good hospitality friendly answered questions. One disappointment was not a heated pool, that could’ve been a seasonal thing, I definitely like a good local craft draft beer, was disappointed there was not any draft beer at the bar. The gym was flat out incredible, one of the largest ones I’ve stayed at. Stayed at “the line“ two weeks ago and the Fairmont last weekend, as I am in Austin generally a couple of times a a month. I’ll certainly be back to the W always a good experience.

Leisure Family_with_children

2/10

Poor

24 Mar 2021

Carl

Got sick and throw up. I was not drunk just had the flu coming on and they charged me $500 clean up fee. Next day I was diagnosed with the flu. Terrible treatment. I got engaged their and they treated us very bad on our engagement day!

Partner

10/10

Exceptional

17 Mar 2021

Verified traveler

Great Pool and very quiet

I really appreciated the complimentary water bottles. I loved the body lotion in the bathroom. The pool was phenomenal and there are complimentary towels at the pool. We ordered room service and the food was great! The only downside of the hotel is that the internet was slow and there was no cell phone reception but overall, the best hotel in downtown Austin.

Friends_and_family Friends

8/10

Excellent

29 Nov 2020

Verified traveler

Small room..expensive

Rooms very small for the price, no privacy on balconies you can look to either side & see your neighbors. Only option for parking is valet $49 a night.

Partner

4/10

Poor

21 Sep 2020

Verified traveler

I wasn't impressed with a couple of staff interactions and on top of that when I made a remark to speak to someone in charge it was not handled properly. That accompanied with my room being too noisy I will probably never come back to the W. very unfortunate.

2/10

Poor

08 Sep 2020

Paul

Horrible horrible what else can we say. Had to wait three hours for the pool because of COVID-19. When we did finally get to go a bunch of college-age students and teenyboppers very loud music. Side table in the room was broken. Now in scratch marks on the headboard

Partner

8/10

Excellent

08 Sep 2020

Daniel

ot at family hotel at all

Not at all a family hotel, the atmosphere is not for childrens, so if you plan to go with your kids, better choose another hotel

However, I can say that the hotel is beautiful, its rooms comfortable and the service excellent

Friends_and_family Family

2/10

Poor

28 Aug 2020

Patrick

Horrible experience

Worst stay ever. Will not ever go back! We left a day early because the hotel was over booked and not comfortable.

Partner

4/10

Poor

20 Aug 2020

Verified traveler

Nice property. Bed sheets were itchy and the couch in the room was dirty looking. Definitely expected more from a W Hotel

Leisure Self

2/10

Poor

16 Aug 2020

Naty

Very disappointed about the hidden charges and the costumer service

Leisure Partner

10/10

Exceptional

05 Aug 2020

Zack

Awesome pool and wonderfull view of downtown. Would recommend to anyone

Leisure Self

8/10

Excellent

03 Aug 2020

Chris

Stay in Austin

Location was great but the rooms are average and small for the price.

Partner

10/10

Exceptional

01 Aug 2020

Carlos

Very good location, near to a lot of the main attractions for Austin. Friendly staff and very well kept and clean rooms

Leisure Family

2/10

Poor

19 Jul 2020

Mark

Overpriced. Only had surface parking that was more expensive than other 4 star hotel’s valet parking. Definitely not a hotel for anyone over 40!

Leisure Self

8/10

Excellent

06 Jul 2020

Garry

The initial accessible room didn't have rails around the toilet area. I like that they quickly accomodated my wife with a room that did.

Leisure Partner

10/10

Exceptional

29 Jun 2020

Andre

Great location. Clean up to date hotel. Staff was greet from the greeting to the valets. The staff at the pool to get drinks was a bit slow, but other than that great place to stay.

Friends_and_family Partner

6/10

Pleasant

17 Jun 2020

Christopher

CEO

Overall the service and amenities were phenomenal - superb gym facility. The room and hallways see a bit outdated with carpet stains ETC for a $320 a night hotel. Update the rooms and clean/replace the carpets and this would get a 5 star rating from me

Business

10/10

Exceptional

15 Jun 2020

Lauren

Fabulous

Was upgraded at check in, all employees were very nice and friendly. The room was beautiful and clean. I plan to stay here when I come to Austin in the future!

Friends_and_family Friends

2/10

Poor

31 May 2020

Brittney

Worst trip to Austin Ever !!!

Upon arriving it was a prejudice atmosphere , everything was fake about the whole experience . If your looking for privacy this isn’t the place , no doors in the restroom area, beds were sloppy , only 6 people in the pool at a time , two page waiting list for the pool. Also lied about pool hours was told it closed at 6pm to later find out it was actually 8pm. My husband and I were celebrating our wedding anniversary which was totally messed up due to the W!!! I wouldn’t recommend no one !!!!

Partner

8/10

Excellent

27 May 2020

Verified traveler

Its always a fun time at the W. The arrival process was a breeze. Their process for reserving a spot at the pool needs some revamping. We called someone who took our number but wasn't actually a part of the Wet Deck staff. The front desk didn't know what was going on but then finally spoke to the Wet Deck manager and had no issues after that.

I know COVID is affecting business however only having one bartender wasn't fair to him nor the guests. I'll still always continue to stay here because its in a great location and the staff is great. I would just recommend management monitoring business levels and calling in for help as needed.

Leisure Partner

2/10

Poor

01 May 2020

Verified traveler

We booked the W in Austin, because it was open, had a beautiful pool and all we wanted to do was sit by a pool for the weekend. We flew down from the Midwest to learn they didn't have room service and the pool was closed. Actually there were people by the pool, but only residence of the building, we couldn't use it. $350/night for a Best Western prison room. Horrible experience. If the pool isn't open don't show pictures on your website of the pool!!

Leisure Family

10/10

Exceptional

10 Mar 2020

Sha

Great location to shopping, eating ant the Moody theater.

Leisure Self

10/10

Exceptional

08 Mar 2020

Jessie

My wife and I had a wonderful time from the valet to the customer service. We had a wonderful time!!!

Leisure Partner

6/10

Pleasant

26 Feb 2020

Verified traveler

Great gym. The rooms are small with nowhere for 2 people to put their stuff. The supposed upgrade to a "Fantastic" room was actually smaller and less equipped than the "Wonderful" room.

Leisure Partner

2/10

Poor

23 Feb 2020

Mark

Not worth the money. Not even close

Room was dirty, hall was loud, people arguing on the floor. Very disappointed in a rather expensive hotel. More so, $50 to keep you car at the hotel for 1 night. That wasn’t advertised. I will never stay here again.

Self