Embassy Suites by Hilton Austin Downtown South Con

United States , Austin - TX
AUSTIN, 300 South Congress Avenue
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100 reviews shown

10/10

Exceptional

14 Jun 2026

Brittany

Everything was great

10/10

Exceptional

14 Jun 2026

Javon

Breakfast was amazing and staff was great

10/10

Exceptional

14 Jun 2026

Ryan

The hospitality was above and beyond. The buffet breakfast was top notch. The exercise room had a bit of everything. We would stay here again in a heart beat!!!

Friends_and_family Family

2/10

Poor

14 Jun 2026

TONI

After the first night I had to change rooms because the fire alarm in only my room was going off because I was IN THE SHOWER. Even after they “fixed” it, it continued to go off. Their solution was to change rooms… ok. Fine.
I parked my car in their garage. They charge $55 a day. On the second day I went to my car and it had been broken into. Nothing they can/will do. Guys. $55/day.
So no. Not a great experience. We pay for comfort and convenience when staying at hotels. I got neither of those things.

Self

10/10

Exceptional

13 Jun 2026

Lisa

Really great all around hotel and loved Austin!

Business

10/10

Exceptional

12 Jun 2026

David Rodriguez

10/10

Exceptional

12 Jun 2026

Jasmine

clean room, good breakfast and bar.

Friends

10/10

Exceptional

11 Jun 2026

Edgar

the staff was super friendly the breakfast is amazing

Self

8/10

Excellent

10 Jun 2026

Danielle

Breakfast and drinks for happy hour were great. The only thing that was difficult was the parking. It’s separate from the hotel so it was a bit difficult to go to and from it. If you have lots of bags and luggage, it would be best to unload before you park.

Partner

6/10

Pleasant

09 Jun 2026

Vanessa

We recently stayed at the Embassy Suites Austin South Congress for a family vacation and overall had a good experience. The hotel’s location was convenient and made it easy to explore Austin and nearby attractions. The staff provided good service throughout our stay and were friendly and helpful whenever we needed assistance.

One of the highlights was the complimentary breakfast each morning, which offered a nice variety of options and was a great way to start the day.

However, the hotel is definitely showing its age and is in need of significant updates. The guest rooms feel dated, and the furnishings and overall appearance could benefit from renovation. Another downside was the parking fee, which we felt was excessively high and added a substantial extra cost to our stay.

Despite these issues, we enjoyed our time in Austin and had a wonderful family vacation. With room renovations and more reasonable parking rates, this hotel would be a much stronger value.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Tung

N/A

Family_with_children

10/10

Exceptional

02 Jun 2026

Phyliss

Great breakfast selections!

Partner

2/10

Poor

01 Jun 2026

John B.

Hotel was overbooked and was sent to a different hotel.

8/10

Excellent

30 May 2026

Lois

The breakfast was great and the staff was very friendly and helpful. The only complaints I have were the bed pillows and the towels. The bed pillows seemed old and the towels were not soft at all. Overall it was a good experience

Self

10/10

Exceptional

28 May 2026

Amy

Staff

Friends

10/10

Exceptional

27 May 2026

John

Professional and customer service focused

2/10

Poor

26 May 2026

Michael

We left after the first night and didn’t care about not getting a refund. The restaurant closed at 830 on a Friday. The room was musty.

Family_with_children

10/10

Exceptional

25 May 2026

Joshua

Wonderful time, centrally located staff was amazing

Self

10/10

Exceptional

25 May 2026

Eric

Beautiful room on 9th floor with view of Lake and downtown. Great staff. Elevators slow and Hotel could use a remodel a bit dated. But great price and staff. And close to Sixth Avenue

Self

10/10

Exceptional

24 May 2026

Billie

The room was very nice and comfortable. The breakfast excellent and the staff very helpful. We liked that lite snacks and drinks were included at no cost during the evenings.

Partner

6/10

Pleasant

19 May 2026

Ellie

Not great, staff was kind.

10/10

Exceptional

19 May 2026

Pierre

The front desk receptionist Chante has excellent interpersonal communication skills. Also, front desk manager, Tony, had perfect people and managerial skills. Tony resolved a difficult issue with no problem. I plan to visit this facility in the future.

4/10

Poor

17 May 2026

Laura

The bathroom shower didn’t work

Family

8/10

Excellent

17 May 2026

Nord

Great hotel, staff is amazing and friendly, but the price for parking is ridiculous $55 per night

Friends_and_family Family

10/10

Exceptional

16 May 2026

Alberto

Great stay

Family

4/10

Poor

13 May 2026

Christine

Its not so much the hotel. We booked the embassy suites and when we fot there, we're told they overbooked and we did t have rooms! Shunted to Hilton, in a less than desirable neighborhood. Hilton was ok, but no where near we booked. 30 minaway.

Business

2/10

Poor

10 May 2026

William

Property was Not very well taken care of house keeping just let them self’s in to deliver towels with out knocking

Friends_and_family Friends

6/10

Pleasant

08 May 2026

Dina

The staff was not the friendliest or welcoming at front desk, there was some Maintenance or other thing being done so the entire breakfast, table & chair area was closed off. We did not eat breakfast on site either day. There was only 2 bags of hot tea, both earl gray , and staff said they had no more tea on the premises. Our room smelled musty and damp and I had to use our body spray to make it pleasant. For the price of stay for 2 nights I expected better.

Family

8/10

Excellent

03 May 2026

Robert

Great breakfast and bar. Room was very clean but def a bit dated. Great location to enjoy Austin!

6/10

Pleasant

03 May 2026

Dave

The ideas of amenities were there, but were not a reality. The room smelled of mildew, the ceiling above the shower showed signs of water damage, the wet bar sink did not work and the microwave had been burned out. The breakfast was limited due to a pipe burst and flooding( not their fault). There was a lot left to be desired.

Friends

8/10

Excellent

03 May 2026

Michelle

Pleasant staff at front desk and bar. Hotel is a little older but comfortable in a good location.

Self

4/10

Poor

01 May 2026

Diana

First of $55 / night for parking garage across the street is whack! I had issues with both elevators so it's a hassle dragging bags around. Parking at front lobby is a hassle, not enough space to unload or load up there. Check in was easy but 2/3 elevators were also out inside the hotel. Had to wait long periods until the single elevator had space to get in.. as soon as I walked into room yes it was clean but it stank. Also had issues exiting and entering the parking garage because the key fob wasn't working so I had to call and wait until front desk was available. I usually aim for embassy suites when I go out of town but honestly this has been one of my worst experiences yet with embassy suites. I didn't even bother going into the pool, as soon as you walk in the chlorine scent hits you in the face. The staff overall were helpful and the location was good but it really was a hassle just trying to adapt to whatever was not working.

Self

6/10

Pleasant

01 May 2026

Barry

The parking garage was my only complaint. The scan ticket system was not working, and I couldn't get out for 2 straight days. I had to back up the steep hill to then run back inside to validate the parking (that wasn't done when I checked in), and still didn't work. The lighting around the pay booth was dark, many interfaces. This lighting needs to be much brighter. I totally missed the call button to let someone know I was having issues getting out, thus adding to the panic to get out with others waiting behind me. The garage overall just didn't seem clean and well lit which gave me a creepy vibe about the property.

Self

10/10

Exceptional

29 Apr 2026

Mari

Hotel close to moody center. Has great lobby and courtyard bar area. Ambience is open and plenty of space. Breakfast is perfect and chef available is a plus.

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

Cindy

Garage elevators not working

Friends

10/10

Exceptional

25 Apr 2026

Melina O

Very pleased with the room and space of it. Loved that there was a fridge and microwave. Appreciated the happy hour coupon and snacks. Was there a hot tub??? Breakfast was amazing and the food was abundant! Only complaint was our iron and board needs replacing, it leaked water all over my clothes :(. Stay at this hotel!!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Stephanie

Yes all fresh and great selections.

Partner

10/10

Exceptional

21 Apr 2026

Awesome place, walking distance to concert venue! Breakfast was nice. Staff were friendly and helpful. Great Stay

Partner

8/10

Excellent

17 Apr 2026

Gillian

Hotel was nice, breakfast was lovely, lots of choice. Handy location.
Baffles me that you can pay so much for a hotel though and have to pay $50 for parking. Considering every Texan drives everywhere, they must be raking it in with parking fees.
As a Brit, I can honestly say I’ve never paid for parking as an overnight guest at a hotel

Friends_and_family Family

4/10

Poor

10 Apr 2026

Ranjini

Soda machine not working

Partner

10/10

Exceptional

09 Apr 2026

KAMAL

It was very nice. Great location. Breakfast could have bit better. Omelette station had long line ups. Sitting was not managed properly. Overall it was a good stay.

Family_with_children

8/10

Excellent

06 Apr 2026

Lisa

Out of all the places we could choose from, we stayed here for the cook to order breakfast and breakfast options. Especially last minute and it being Easter weekend. The check in staff were super friendly but it took awhile at night to get bedding for the sofa. We almost got stuck in the garage elevator. No sign on the parking garage level only on ground level. And it was $55 for parking! But the location was perfect. Right next to the bridge to see the bats or walk along the lake. Walking distance to restaurants and bars.

Family_with_children

10/10

Exceptional

05 Apr 2026

Paul

Lovely hotel. Fantastic location. Brilliant happy hour and breakfast.

Partner

10/10

Exceptional

29 Mar 2026

Marty

Great staff and breakfast

Business

4/10

Poor

29 Mar 2026

Altan

hotel is understaff , staff slow and ignorant .
there was no enough pillow sheet , we have asked
they could not manage to bring in 24 hours.
parking was free as per we have been advised by
reception , i guess they also charge usd 55 for each day.
i never stay in this hotel and i dont recommend anybody.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Andrew

This Embassy Suites is convenient to most of the attractions that we wanted to see while in Austin.
Walking distance to South Congress Ave. attractions and downtown.
Wonderful breakfast included with our stay.
Will be happy to stay again, next time we visit Austin.

Partner

2/10

Poor

29 Mar 2026

Adan

I booked a double queen 4 months in advance, when I checked in was told they didn’t have any doubles left and was given a single king. Very unprofessional, staff was rude about it, do not recommend.

Family_with_children

8/10

Excellent

18 Mar 2026

Kim

Room was a bit shabby (in need of paint and a good grout cleaning in shower) and the bar sink didn't work. Breakfast was great (especially made to order omelettes), all staff we encountered were helpful and friendly. We were not given our \"Hilton Honors Silver\" status gift or the wifi info at our late night check in, so had to ask for those. We love the water stations and coffee available all hours. Overall it was a good enough stay.

Partner

10/10

Exceptional

09 Mar 2026

Emily

Clean

10/10

Exceptional

07 Mar 2026

Karen

hotel was immaculate. my only complaint was having to pay for parking. I think if your a paying guest there shouldnt be a high rate for parking.

2/10

Poor

06 Mar 2026

Regan

The room had bugs, it was not cleaned, the air conditioner was leaking and had the carpet wet. The couch was dirty and stained, the shower head was broke. The rooms were very very dirty.

Family

8/10

Excellent

05 Mar 2026

Carolina

Everything was very good.

Partner

10/10

Exceptional

02 Mar 2026

Charles

the breakfast and happy hour made our stay so much easier and the front desk were extremely accommodating

Family

4/10

Poor

28 Feb 2026

Angela

Service at bar and ripple restaurant terrible I waited 45 minutes for a salad and no one helped had yo go to the back yo find some d and it was the middle if the day. Not enough housekeeping staff. Front desk woman with dark hair incredibly slow.

Business

6/10

Pleasant

26 Feb 2026

Julie

Our neighbor stayed up talking and partying until 7 AM the first night. They did not occupy the room our second night and it was pretty quiet most of the night.

Partner

10/10

Exceptional

25 Feb 2026

Samantha

Great location, free drinks at happy hour in the lobby

Friends

10/10

Exceptional

24 Feb 2026

Edward

The room was ok there was a water leak by the T.V in the front room by the desk that soaked my laptop bag but no damage

Self

8/10

Excellent

23 Feb 2026

James

Spacious 2-room suite. Extensive breakfast buffet.

Partner

6/10

Pleasant

23 Feb 2026

Manuel

Rooms were very roomy, had a living room area separate from sleeping area. However it could be updated, carpet wasn’t very clean, A/C in room didn’t work very good, very stuffy in rooms, water to shower was good, breakfast was average, on demand dining wasn’t working, pool was not heated and elevator to cover parking was kind of scary.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Carlotta

Big room, expansive breakfast

Partner

10/10

Exceptional

21 Feb 2026

Tiffany

Breakfast was awesome. Location was perfect for watching the marathon.

10/10

Exceptional

20 Feb 2026

David

All the above!

Family

10/10

Exceptional

19 Feb 2026

Jasen

Very nice

Partner

8/10

Excellent

18 Feb 2026

Julia

Very friendly front desk folks. And the room was clean and well appointed.

Partner

8/10

Excellent

18 Feb 2026

Susan

Clean, great breakfast, friendly staff$

Family

10/10

Exceptional

15 Feb 2026

John

Clean room, helpful staff, great breakfast and good location.

Business

10/10

Exceptional

14 Feb 2026

Clinton

Clean rooms. Friendly staff

6/10

Pleasant

10 Feb 2026

Jordan

Staff was fine but the room was pretty dated and could just use some refreshing. Didn’t expect luxury but just better than what it was.

4/10

Poor

08 Feb 2026

Jeffrey

Room not ready on arrival

Leisure Partner

10/10

Exceptional

08 Feb 2026

Charles

Yes

4/10

Poor

06 Feb 2026

SHELLEY

Hotel is old and room was run down and dark. Couch was dirty and I was uncomfortable just sitting on it. And although it was a sleeper sofa, there were no sheets or blankets (not even an extra blanket in the room) or pillows. When the room was cleaned, they never vacuumed the dirty carpet or took out trash that was clearly marked trash (basura). Dirty towel was left on the floor after they sent housekeeping back to room after 2nd night to vacuum and remote had no batteries. Staff tried to be accommodating but was not especially responsive when I continued to complain about the things they still did not do. They promised me Hilton Honors points but they have not been posted to my account.

6/10

Pleasant

05 Feb 2026

Stuart

Needs a remodel just a dated hotel that’s all. Service was good. Wish they wouldn’t text me all the time. If I have an issue I will tell you.

10/10

Exceptional

31 Jan 2026

America

Great stay at Embassy Suites by Hilton Austin Downtown South Congress. The breakfast was delicious, especially the made to order omelets. Loved the location, easy walking distance to restaurants and bars. Comfortable suites and a convenient spot for exploring Austin. Would definitely stay again.

Partner

10/10

Exceptional

28 Jan 2026

Trevor Lance

Amazing

Leisure Partner

10/10

Exceptional

19 Jan 2026

Tuncay

great service and crew 👍

Leisure Partner

10/10

Exceptional

18 Jan 2026

Alejandro

Great staff

Leisure Partner

4/10

Poor

14 Jan 2026

Judith

The staff was fine, the hotel is terrible. They never gave us additional coffee, the lampshade fell off, the towel rack fell, tp was not replaced, towels, another story. The parking garage elevator hasn’t been inspected since 2021 and sounds like it is going to collapse. Description of parking is completely inaccurate. This is an incredibly tired property and needs a lot of maintenance and updating.

Leisure Partner

10/10

Exceptional

14 Jan 2026

Amber

I love staying here—breakfast includes omelettes to order and a waffle maker; happy hour with snacks & drinks; quiet, comfortable, great view and the perfect location.

Business Self

10/10

Exceptional

13 Jan 2026

Juliana

Clean room, awesome staff, awesome perfect super great breakfast ❤️ loved it all!’

10/10

Exceptional

10 Jan 2026

Anthony

I loved everything but I wish you guys had other options besides pork I don’t eat it but other than that excellent!!!! We will be back

Business

10/10

Exceptional

08 Jan 2026

Kathleen

Check in was great - staff more than helpful!

Business_and_leisure Self

4/10

Poor

06 Jan 2026

daniel

room very outdated ac just felt muggy!! night shift manager was really rude and room was not once cleaned

Leisure Partner

2/10

Poor

05 Jan 2026

Marcella

We waited an hour and a half for a room to be ready for us, we were told that it had been cleaned but needed to be inspected by a supervisor. We clearly saw cleaning staff messing with their phones instead of working, so it's no wonder it took forever for rooms to be cleaned that day. When we finally got to the room, it was not very clean, stains on the couch and curtains, and dust on all of the surfaces. The air return in the room was coated with a thick layer of dust. The room felt very raggedy in general, with the couch and chairs appearing very worn out. Also, the elevators in the hotel seemed to be old and in need of maintenance. The garage elevators were out of order, so good luck if you parked on a higher level. The staff at the front desk did the best they could to handle the waiting situation, but it was obvious that this hotel is very disorganized and not prepared for a fully booked night.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Sheila

Diamond at the front desk is amazing. So welcoming. And of course, the buffet breakfast including the omelettes was great. EVERYTHING was fresh and delicious! And the buffet staff was so great too.

Friends_and_family Friends

8/10

Excellent

03 Jan 2026

Lillian

Our stay at Embassy was . The only true complaint was the garage situation. My husband and I were traveling that weekend in two separate cars due to schedules. We accepted the $55 each to park our vehicles in the garage next door. The two of three elevators were out of order. The one that did work was running so slowly, that we had to take the staircase each time. (Oh, you could only park on the 3rd floor and up.) One stairwell smelled of urine and had food wrappers thrown every where. When we brought it to the staff's attention, they were aware of the elevator situation. When my husband asked to be comped, they stated they could not do so but provide points only.

2/10

Poor

01 Jan 2026

natalie

It was NYE. Check in was at 4 pm we showed up at 7:30pm and I had to wait in the lobby until 10:15 with an infant and 8,9 year old. I only got to enjoy 2 hours of our night stay. Going to contact Expedia for a refund. Very disappointed in what was supposed to be a fun night for my children and I.

Family_with_children

10/10

Exceptional

01 Jan 2026

Kathy

Clean, great customer service, great breakfast

Leisure Family

10/10

Exceptional

01 Jan 2026

Shannon

I booked this for NYE, with my kids as a mini “stay-cation” from a neighboring city. Property interior is beautiful. My littles loved the pool, and the breakfast. My older teens loved that it’s conveniently located. The staff were absolutely wonderful, and accommodating. They did an amazing job, considering circumstances (being super full on a holiday weekend and short-staffed). The elevator to the parking garage was broken, which sucked, but who doesn’t need a little bit of exercise anyway, ya know? Will definitely book again.

Leisure Family_with_children

10/10

Exceptional

31 Dec 2025

Phillip

We had a corner room with a great view of the downtown skyline from both the living room and bedroom! The room was spacious which was a plus because we had our dog with us.
Comfortable king size bed, roomy bathroom, large L shaped couch, table with chairs, two TV’s and refrigerator are some of the best amenities!
Also enjoyed the free breakfast buffet and manager’s cocktail hour. Staff was friendly and helpful! Being on S. Congress gives you easy access to all the great shopping and culture! Will stay here again!

10/10

Exceptional

30 Dec 2025

Jose

Exelente servicioexelente limpiesa

Leisure Partner

10/10

Exceptional

28 Dec 2025

kathryn

The hotel has a happy hour which we were able to take advantage of. The room was spacious with both a sitting room and a bedroom. Finally the complimentary breakfast was excellent.

Partner

10/10

Exceptional

26 Dec 2025

Thomas

Clean room

10/10

Exceptional

25 Dec 2025

Patricia

Breakfast is always great Room was comfy and clean. Staff was friendly

Leisure

10/10

Exceptional

24 Dec 2025

Lindsay

Great staff

10/10

Exceptional

24 Dec 2025

Charlie

The staff was SO friendly! The room was gorgeous, clean, sooo comfortable, and the VIEW we loved waking up to downtown in our window😍 went to sleep late and woke up early just to see the view every morning! We look forward to staying again!!

Leisure Partner

8/10

Excellent

21 Dec 2025

Debra L

Rooms are great!! Very quiet and clean! Loved the walk in shower!!

10/10

Exceptional

19 Dec 2025

Darius

I enjoy staying at the Embassy Suites, the amenities are awesome, especially the breakfast! It's Undefeated!!!

Leisure Family