Name: Embassy Suites by Hilton Austin Downtown South Con
Address: 300 South Congress Avenue, Austin, 78704, US

Embassy Suites by Hilton Austin Downtown South Con

Austin - TX · United States

300 South Congress AvenueView location

100 reviews shown

6/10

Pleasant

02 Aug 2026

Robin

The hotel seemed tired (out dated) and parking was ridiculously expensive..$50.

8/10

Excellent

31 Jul 2026

Patricia A

Breakfast

10/10

Exceptional

30 Jul 2026

Manuel

Great stay in Austin. Incredible location and helpful staff

10/10

Exceptional

29 Jul 2026

Eloy

We stay here every year when we come to Classic Game Fest and they never disappoint. The staff is great!

10/10

Exceptional

28 Jul 2026

Eunhee

It was good stay!

10/10

Exceptional

28 Jul 2026

CONCEICAO

excelente !

8/10

Excellent

27 Jul 2026

Leticia

Staff at check in very polite, area clean.
Rooms clean, awesome breakfast, especially staff at omelette station.

Downside is the parking garage, definitely affected overall rate. Was told that elevators not working as of recently but I stayed at this location approx 3 years ago and had same issue! The stairway is dark and scary, had two children with me. Prioritize repairing at least one of the elevators, in meantime al least add good lighting to stairway.

10/10

Exceptional

26 Jul 2026

Patricia A

I’m

10/10

Exceptional

23 Jul 2026

Nola LeAnn

Parking garage is not attached and there is only 1 handicap. The food bar was really good as the standard Embassy experience. Hot food. However, the omelet line had only one person so there was a long line to wait.

6/10

Pleasant

20 Jul 2026

Alan

Hotels.com only said \"parking available\". The hotel actually charges $55 per night to park in the garage that is not connected to the hotel, so you had to walk back to the hotel. Not a big selection of TV channels and had several channels showing the same shows. The breakfast was awesome! Omlet stations with a huge spread of food.

Partner

10/10

Exceptional

19 Jul 2026

Shirley

From the moment we arrived, we were greeted by courteous staff, making check-in seamless and welcoming.

Convenient onsite parking was a definite plus, although it came at a cost of $350 for our four-day stay.

The complimentary continental breakfast was made even more enjoyable by the friendly and attentive staff, whose hospitality elevated an already pleasant experience.

The evening cocktail hour was, as always, a refreshing way to unwind after a day of exploring Austin.

Overall, I highly recommend staying at Embassy Suites when visiting Austin. Between the exceptional service, comfortable accommodations, and thoughtful amenities, I would absolutely book here again given the opportunity.

Family_with_children

4/10

Poor

15 Jul 2026

Carolina

El servicio y la amabilidad del personal fueron excelentes. Aunque las instalaciones son un poco antiguas y algunos elementos de la habitación no funcionaban al llegar, fueron reparados con rapidez. La ubicación es muy buena; sin embargo, considero que debería remodelarse las habitaciones para ofrecer una mejor experiencia

10/10

Exceptional

10 Jul 2026

Diana

Best breakfast I have had at any hotel!
Omelette chef, and separate breakfast area!
Get down there early, it closes right on time and you will miss a great breakfast.

Friends

8/10

Excellent

08 Jul 2026

Liann

While room was clean, furniture was very \"tired\" and showed signs of wear (torn corners on chairs and soft cushions). Also, the sofa was light colored but was very dirty/stained looking.
First room smelled very stale and musty; but front desk staff promptly moved us to another room that was much fresher. Still need the furniture to get a proper scrubbing or replacement altogether.

Family

10/10

Exceptional

07 Jul 2026

Santiago

I will definitely return. When I got to my hotel, there was a mixup and I didn’t get my room right away.

But the staff was extremely professional and even went ahead and called Hotels.com for me to sort everything out.

Very comfortable stay. It was close to everything.

4/10

Poor

07 Jul 2026

Sandra

This poor hotel is in major need of a renovation!

10/10

Exceptional

06 Jul 2026

Oksana

Our stay was very nice. Stuff is nice and friendly, breakfast was great and restock till the last minute, free drinks and snacks at the bar 5:30-7 was so good. All our requests were answered promptly.

Family

6/10

Pleasant

06 Jul 2026

Meagan

The room was clean and the location was convenient to everything we were doing. It seemed they were understaffed for a holiday weekend. The elevators were very slow and for some reason the stairs were locked?? Other than the pool, there weren’t any secure doors/elevators which didn’t make me feel safe traveling with my 12 yo son.

The parking situation was odd ($55 per night for self park). We were told to leave our car out front and take our luggage to the room before parking. This was good because it was too far to schlep them from a block away. They really need valet or someone directing traffic because once you get in line you’re stuck. The Line hotel across Congress St bridge has valet parking for $56 per night.

I asked if they did anything for birthdays and the front desk woman said “well what do you want?” So I said I was just asking, if not it’s fine. She asked if we wanted a higher floor I said ok, but I’d prefer to just have a lake or city view (I had booked a King suite but it didn’t say what the view was online). We ended up with a lovely view of the parking garage from the 7th floor.

Overall the stay wasn’t bad because we weren’t there much. It was centrally located, low price but I wouldn’t stay there again.

Family_with_children

4/10

Poor

05 Jul 2026

Jennifer

Our room was on the 8th floor and it was terrible!!! I’ve stayed at Embassy before and it was never this bad. The room smelled awful. It was a pungent mildew/mold smell that you could not get rid of. Then there were no blankets for the sofa bed. Pool was tiny and overly crowded

Friends_and_family Family

6/10

Pleasant

02 Jul 2026

Matthew

Rooms are beat up and in need of a remodel.

Partner

10/10

Exceptional

29 Jun 2026

Raelyn

The room we had was very clean and we had housekeeping go in daily to replenish towels and make the beds. Staff was very nice. I’d stay again

Family_with_children

10/10

Exceptional

29 Jun 2026

Ami

We loved our stay here. Upon arrival, staff was very friendly and welcoming. Jonathan was the one who helped us at the from desk. He was very kind and helpful. The breakfast was delicious. Our room was nice and spacious. The bed was also very comfortable. Would definitely stay here again.

Partner

8/10

Excellent

28 Jun 2026

Susan

A nice suite for the family for a martial arts tournament.

Friends_and_family Family

8/10

Excellent

27 Jun 2026

Robert

We did a one night stay here for Father’s Day and it was enjoyable. The room was clean, lots of towels and the breakfast was hot cooked and delicious. The pice was better than most for the location, I highly recommend staying here

Friends_and_family Family

10/10

Exceptional

25 Jun 2026

Tricia

Nice

Partner

10/10

Exceptional

25 Jun 2026

Christina

We stayed one night here in July. We were pleasantly impressed with this hotel. Parking was easy. Check in was easy and they checked us in early without any issues. There is a happy hour during the early evening where they offer two adult beverages per adult and all other nonalcoholic-alcoholic drinks are free, as well as some snacks. The included breakfast buffet was the best included breakfast buffet I’ve seen. The eggs tasted like real eggs (as opposed to the runny tofu-filled eggs that are often found at buffets). The hotel was very close to congress bridge where the bats emerge at night (side note….the bats were hugely underwhelming and not worth the time waiting around for it to happen…I wish we had skipped that). We would absolutely stay at this hotel again.

Family_with_children

10/10

Exceptional

23 Jun 2026

PEDRO J

Lo único que estuve 2 noches y 3 dias y uno de los días no limpiaron la habitación, lo demás bueno

Partner

10/10

Exceptional

23 Jun 2026

Bernadette

The hotel was beautiful, the staff was amazing! Close enough to everything to walk. Will be coming back for sure!

Partner

10/10

Exceptional

21 Jun 2026

Paul

Amazing

Partner

10/10

Exceptional

18 Jun 2026

Nga

Great breakfast! Spacious room. Central location.

Family_with_children

10/10

Exceptional

17 Jun 2026

Michael

It was a beautiful, clean hotel, and the breakfast was great. The layout and design of the hotel was awesome.

Family

6/10

Pleasant

16 Jun 2026

Rachel

The hotel is outdated. The rooms are nice but damp. The parking was good but they charged $50 a night but we were not told that.

Friends_and_family Friends

10/10

Exceptional

14 Jun 2026

Brittany

Everything was great

10/10

Exceptional

14 Jun 2026

Javon

Breakfast was amazing and staff was great

10/10

Exceptional

14 Jun 2026

Ryan

The hospitality was above and beyond. The buffet breakfast was top notch. The exercise room had a bit of everything. We would stay here again in a heart beat!!!

Friends_and_family Family

2/10

Poor

14 Jun 2026

TONI

After the first night I had to change rooms because the fire alarm in only my room was going off because I was IN THE SHOWER. Even after they “fixed” it, it continued to go off. Their solution was to change rooms… ok. Fine.
I parked my car in their garage. They charge $55 a day. On the second day I went to my car and it had been broken into. Nothing they can/will do. Guys. $55/day.
So no. Not a great experience. We pay for comfort and convenience when staying at hotels. I got neither of those things.

Self

10/10

Exceptional

13 Jun 2026

Lisa

Really great all around hotel and loved Austin!

Business

10/10

Exceptional

12 Jun 2026

David Rodriguez

10/10

Exceptional

12 Jun 2026

Jasmine

clean room, good breakfast and bar.

Friends

10/10

Exceptional

11 Jun 2026

Edgar

the staff was super friendly the breakfast is amazing

Self

8/10

Excellent

10 Jun 2026

Danielle

Breakfast and drinks for happy hour were great. The only thing that was difficult was the parking. It’s separate from the hotel so it was a bit difficult to go to and from it. If you have lots of bags and luggage, it would be best to unload before you park.

Partner

6/10

Pleasant

09 Jun 2026

Vanessa

We recently stayed at the Embassy Suites Austin South Congress for a family vacation and overall had a good experience. The hotel’s location was convenient and made it easy to explore Austin and nearby attractions. The staff provided good service throughout our stay and were friendly and helpful whenever we needed assistance.

One of the highlights was the complimentary breakfast each morning, which offered a nice variety of options and was a great way to start the day.

However, the hotel is definitely showing its age and is in need of significant updates. The guest rooms feel dated, and the furnishings and overall appearance could benefit from renovation. Another downside was the parking fee, which we felt was excessively high and added a substantial extra cost to our stay.

Despite these issues, we enjoyed our time in Austin and had a wonderful family vacation. With room renovations and more reasonable parking rates, this hotel would be a much stronger value.

Friends_and_family Family

10/10

Exceptional

06 Jun 2026

Tung

N/A

Family_with_children

10/10

Exceptional

02 Jun 2026

Phyliss

Great breakfast selections!

Partner

2/10

Poor

01 Jun 2026

John B.

Hotel was overbooked and was sent to a different hotel.

8/10

Excellent

30 May 2026

Lois

The breakfast was great and the staff was very friendly and helpful. The only complaints I have were the bed pillows and the towels. The bed pillows seemed old and the towels were not soft at all. Overall it was a good experience

Self

10/10

Exceptional

28 May 2026

Amy

Staff

Friends

10/10

Exceptional

27 May 2026

John

Professional and customer service focused

2/10

Poor

26 May 2026

Michael

We left after the first night and didn’t care about not getting a refund. The restaurant closed at 830 on a Friday. The room was musty.

Family_with_children

10/10

Exceptional

25 May 2026

Joshua

Wonderful time, centrally located staff was amazing

Self

10/10

Exceptional

25 May 2026

Eric

Beautiful room on 9th floor with view of Lake and downtown. Great staff. Elevators slow and Hotel could use a remodel a bit dated. But great price and staff. And close to Sixth Avenue

Self

10/10

Exceptional

24 May 2026

Billie

The room was very nice and comfortable. The breakfast excellent and the staff very helpful. We liked that lite snacks and drinks were included at no cost during the evenings.

Partner

6/10

Pleasant

19 May 2026

Ellie

Not great, staff was kind.

10/10

Exceptional

19 May 2026

Pierre

The front desk receptionist Chante has excellent interpersonal communication skills. Also, front desk manager, Tony, had perfect people and managerial skills. Tony resolved a difficult issue with no problem. I plan to visit this facility in the future.

4/10

Poor

17 May 2026

Laura

The bathroom shower didn’t work

Family

8/10

Excellent

17 May 2026

Nord

Great hotel, staff is amazing and friendly, but the price for parking is ridiculous $55 per night

Friends_and_family Family

10/10

Exceptional

16 May 2026

Alberto

Great stay

Family

4/10

Poor

13 May 2026

Christine

Its not so much the hotel. We booked the embassy suites and when we fot there, we're told they overbooked and we did t have rooms! Shunted to Hilton, in a less than desirable neighborhood. Hilton was ok, but no where near we booked. 30 minaway.

Business

2/10

Poor

10 May 2026

William

Property was Not very well taken care of house keeping just let them self’s in to deliver towels with out knocking

Friends_and_family Friends

6/10

Pleasant

08 May 2026

Dina

The staff was not the friendliest or welcoming at front desk, there was some Maintenance or other thing being done so the entire breakfast, table & chair area was closed off. We did not eat breakfast on site either day. There was only 2 bags of hot tea, both earl gray , and staff said they had no more tea on the premises. Our room smelled musty and damp and I had to use our body spray to make it pleasant. For the price of stay for 2 nights I expected better.

Family

8/10

Excellent

03 May 2026

Robert

Great breakfast and bar. Room was very clean but def a bit dated. Great location to enjoy Austin!

6/10

Pleasant

03 May 2026

Dave

The ideas of amenities were there, but were not a reality. The room smelled of mildew, the ceiling above the shower showed signs of water damage, the wet bar sink did not work and the microwave had been burned out. The breakfast was limited due to a pipe burst and flooding( not their fault). There was a lot left to be desired.

Friends

8/10

Excellent

03 May 2026

Michelle

Pleasant staff at front desk and bar. Hotel is a little older but comfortable in a good location.

Self

4/10

Poor

01 May 2026

Diana

First of $55 / night for parking garage across the street is whack! I had issues with both elevators so it's a hassle dragging bags around. Parking at front lobby is a hassle, not enough space to unload or load up there. Check in was easy but 2/3 elevators were also out inside the hotel. Had to wait long periods until the single elevator had space to get in.. as soon as I walked into room yes it was clean but it stank. Also had issues exiting and entering the parking garage because the key fob wasn't working so I had to call and wait until front desk was available. I usually aim for embassy suites when I go out of town but honestly this has been one of my worst experiences yet with embassy suites. I didn't even bother going into the pool, as soon as you walk in the chlorine scent hits you in the face. The staff overall were helpful and the location was good but it really was a hassle just trying to adapt to whatever was not working.

Self

6/10

Pleasant

01 May 2026

Barry

The parking garage was my only complaint. The scan ticket system was not working, and I couldn't get out for 2 straight days. I had to back up the steep hill to then run back inside to validate the parking (that wasn't done when I checked in), and still didn't work. The lighting around the pay booth was dark, many interfaces. This lighting needs to be much brighter. I totally missed the call button to let someone know I was having issues getting out, thus adding to the panic to get out with others waiting behind me. The garage overall just didn't seem clean and well lit which gave me a creepy vibe about the property.

Self

10/10

Exceptional

29 Apr 2026

Mari

Hotel close to moody center. Has great lobby and courtyard bar area. Ambience is open and plenty of space. Breakfast is perfect and chef available is a plus.

Friends_and_family Friends

8/10

Excellent

28 Apr 2026

Cindy

Garage elevators not working

Friends

10/10

Exceptional

25 Apr 2026

Melina O

Very pleased with the room and space of it. Loved that there was a fridge and microwave. Appreciated the happy hour coupon and snacks. Was there a hot tub??? Breakfast was amazing and the food was abundant! Only complaint was our iron and board needs replacing, it leaked water all over my clothes :(. Stay at this hotel!!

Friends_and_family Family

10/10

Exceptional

24 Apr 2026

Stephanie

Yes all fresh and great selections.

Partner

10/10

Exceptional

21 Apr 2026

Awesome place, walking distance to concert venue! Breakfast was nice. Staff were friendly and helpful. Great Stay

Partner

8/10

Excellent

17 Apr 2026

Gillian

Hotel was nice, breakfast was lovely, lots of choice. Handy location.
Baffles me that you can pay so much for a hotel though and have to pay $50 for parking. Considering every Texan drives everywhere, they must be raking it in with parking fees.
As a Brit, I can honestly say I’ve never paid for parking as an overnight guest at a hotel

Friends_and_family Family

4/10

Poor

10 Apr 2026

Ranjini

Soda machine not working

Partner

10/10

Exceptional

09 Apr 2026

KAMAL

It was very nice. Great location. Breakfast could have bit better. Omelette station had long line ups. Sitting was not managed properly. Overall it was a good stay.

Family_with_children

8/10

Excellent

06 Apr 2026

Lisa

Out of all the places we could choose from, we stayed here for the cook to order breakfast and breakfast options. Especially last minute and it being Easter weekend. The check in staff were super friendly but it took awhile at night to get bedding for the sofa. We almost got stuck in the garage elevator. No sign on the parking garage level only on ground level. And it was $55 for parking! But the location was perfect. Right next to the bridge to see the bats or walk along the lake. Walking distance to restaurants and bars.

Family_with_children

10/10

Exceptional

05 Apr 2026

Paul

Lovely hotel. Fantastic location. Brilliant happy hour and breakfast.

Partner

10/10

Exceptional

29 Mar 2026

Marty

Great staff and breakfast

Business

4/10

Poor

29 Mar 2026

Altan

hotel is understaff , staff slow and ignorant .
there was no enough pillow sheet , we have asked
they could not manage to bring in 24 hours.
parking was free as per we have been advised by
reception , i guess they also charge usd 55 for each day.
i never stay in this hotel and i dont recommend anybody.

Friends_and_family Family

10/10

Exceptional

29 Mar 2026

Andrew

This Embassy Suites is convenient to most of the attractions that we wanted to see while in Austin.
Walking distance to South Congress Ave. attractions and downtown.
Wonderful breakfast included with our stay.
Will be happy to stay again, next time we visit Austin.

Partner

2/10

Poor

29 Mar 2026

Adan

I booked a double queen 4 months in advance, when I checked in was told they didn’t have any doubles left and was given a single king. Very unprofessional, staff was rude about it, do not recommend.

Family_with_children

8/10

Excellent

18 Mar 2026

Kim

Room was a bit shabby (in need of paint and a good grout cleaning in shower) and the bar sink didn't work. Breakfast was great (especially made to order omelettes), all staff we encountered were helpful and friendly. We were not given our \"Hilton Honors Silver\" status gift or the wifi info at our late night check in, so had to ask for those. We love the water stations and coffee available all hours. Overall it was a good enough stay.

Partner

10/10

Exceptional

09 Mar 2026

Emily

Clean

10/10

Exceptional

07 Mar 2026

Karen

hotel was immaculate. my only complaint was having to pay for parking. I think if your a paying guest there shouldnt be a high rate for parking.

2/10

Poor

06 Mar 2026

Regan

The room had bugs, it was not cleaned, the air conditioner was leaking and had the carpet wet. The couch was dirty and stained, the shower head was broke. The rooms were very very dirty.

Family

8/10

Excellent

05 Mar 2026

Carolina

Everything was very good.

Partner

10/10

Exceptional

02 Mar 2026

Charles

the breakfast and happy hour made our stay so much easier and the front desk were extremely accommodating

Family

4/10

Poor

28 Feb 2026

Angela

Service at bar and ripple restaurant terrible I waited 45 minutes for a salad and no one helped had yo go to the back yo find some d and it was the middle if the day. Not enough housekeeping staff. Front desk woman with dark hair incredibly slow.

Business

6/10

Pleasant

26 Feb 2026

Julie

Our neighbor stayed up talking and partying until 7 AM the first night. They did not occupy the room our second night and it was pretty quiet most of the night.

Partner

10/10

Exceptional

25 Feb 2026

Samantha

Great location, free drinks at happy hour in the lobby

Friends

10/10

Exceptional

24 Feb 2026

Edward

The room was ok there was a water leak by the T.V in the front room by the desk that soaked my laptop bag but no damage

Self

8/10

Excellent

23 Feb 2026

James

Spacious 2-room suite. Extensive breakfast buffet.

Partner

6/10

Pleasant

23 Feb 2026

Manuel

Rooms were very roomy, had a living room area separate from sleeping area. However it could be updated, carpet wasn’t very clean, A/C in room didn’t work very good, very stuffy in rooms, water to shower was good, breakfast was average, on demand dining wasn’t working, pool was not heated and elevator to cover parking was kind of scary.

Friends_and_family Family

10/10

Exceptional

22 Feb 2026

Carlotta

Big room, expansive breakfast

Partner

10/10

Exceptional

21 Feb 2026

Tiffany

Breakfast was awesome. Location was perfect for watching the marathon.