Hilton Austin

United States , Austin - TX
AUSTIN, 500 East 4Th Street
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100 reviews shown

10/10

Exceptional

27 Apr 2026

Brandy

Check-in was quick and staff was friendly and welcoming. Rooms were clean and spacious. Taco restaurant was very good but closed early. Hotel was very nice and clean overall. Would definitely stay here again.

Business

8/10

Excellent

26 Apr 2026

Carlos

Everything thing was good except the elevator delays.

4/10

Poor

24 Apr 2026

Michael

This hotel is tired and probably the worst Hilton I have ever stayed at, rooms more like a budget hotel, staff miserable and do not understand service, worst breakfast we have ever had. Would recommend finding somewhere else

Partner

6/10

Pleasant

21 Apr 2026

Antonia

Hotel was LOUD. It was loud well beyond quiet hours (2am). Yet our normal conversation speaking volume was enough to prompt our neighbor to complain and security to give us a warning at 11pm. Just crazy.

There was some dance competition in town so a lot of young people having fun. We didn’t mind but our neighbor was apparently an asshat and the hotel was ridiculous for bothering us.

Not a nice feeling, we aren’t loud obnoxious people.

Partner

4/10

Poor

19 Apr 2026

Lydell

Could not find a breakfast menu

Partner

2/10

Poor

17 Apr 2026

Elaine

The stay was horrible. We went for a dance competition and this was the host hotel for the competition. The hotel booked 3 fraternities to have their formal. They only had three working elevators so the wait time for elevators was insane. Check out time on Sunday was ridiculous when waiting for an elevator. Will never stay there again. I don’t recommend it.

Family_with_children

10/10

Exceptional

13 Apr 2026

Mary

molly was great with directions! overall great stay

10/10

Exceptional

09 Apr 2026

Lori

Great hotel super close to everything

10/10

Exceptional

08 Apr 2026

Richard

Cleans, staff was friendly and helpful.

10/10

Exceptional

05 Apr 2026

Lori

The Hilton staff was welcoming, the restaurants had great food and service, the fitness center had a nice variety and plenty of equipment, even when it was crowded and the hotel had plenty of security to keep its patrons safe.

10/10

Exceptional

04 Apr 2026

Byron

I need a receipt

10/10

Exceptional

03 Apr 2026

Michele

Everything was great especially the restaurant Austin Taco Project!

Friends

6/10

Pleasant

02 Apr 2026

Matthew

Disappointed in this Hilton. Staff was not very friendly on several occasions. Only 1-2 elevators were working... a 10 min wait every-time we wanted to use them. And false fire alarm went off TWICE in one night at 2am and 2:30am. Location was excellent though.

10/10

Exceptional

01 Apr 2026

Dominique

Did not get the breakfast but everything was amazing. Very close to everything. Uber does not take long to arrive.

10/10

Exceptional

30 Mar 2026

Brian

Great location to downtown Austin

Friends

10/10

Exceptional

30 Mar 2026

Suvekchya

Exceptional

Family_with_children

10/10

Exceptional

27 Mar 2026

Thomas

Great experience. Only two out of six elevators were working and they had a marathon going on in town. Ended up using the service elevator but the staff was doing everything they could.

Partner

6/10

Pleasant

22 Mar 2026

Steven

The Bed was Very Uncomfortable! We wished there was a Shop in the Hotel for Drinks and Snacks.

10/10

Exceptional

19 Mar 2026

Riccardo

Friends

6/10

Pleasant

16 Mar 2026

Cameron

Elevators broken

2/10

Poor

15 Mar 2026

Aaron

This hotel has really gone downhill. It was Valentine's weekend and also the Austin Marathon was going on. The hotel booked some Texas A&M event the same weekend as well. It was at 100% capacity. This should be fine - a hotel should be able to be full and run without issues. However, it was not okay. They have six elevators of which only two were operational. TWO!!!! It took over 45 minutes to just get up to our room once we checked in (14th floor so stairs not possible with suitcases) and then when we needed to head down for dinner out (had 7:30pm reservations) we left our room at 6:30p to be sure to catch an elevator down…we were late for our reservation and almost lost it —on Valentine’s Day!!! So then the breakfast that we paid an extra $50 for, it ended at 10am, so we went to head down at 9am, never made it. By 9:50am, we went back and grabbed all our things and just left the room. We finally had to call down and complain until they sent a freight elevator to get us. It took us 1 hour 48 minutes to get OUT of the hotel.

Horrible experience. I will NEVER return. If you cannot operate basic functions at full capacity, then you DO NOT BOOK TO THAT LEVEL!!! And worst part, I’ve STILL not heard back from Hilton about it - it’s officially been over month today - crickets!!!!

Partner

10/10

Exceptional

15 Mar 2026

Daylan

Right in the center of everything! Loved my time here for SXSW

10/10

Exceptional

14 Mar 2026

Gustavo

👌

6/10

Pleasant

14 Mar 2026

Kirsten

I liked the hotel, but I stayed for 3 nights and 4 of 6 elevators were not working for 2 days and 6 of 6 not working for 1 day. I was on the 23rd floor so stairs were not a good option while I was traveling for work and in a suit and heels. We were required to use the service elevators which stopped on every floor and full after a couple of stops. The workers who needed the service elevators were more annoyed than the guests. I asked for some type of discount since I was paying $370 per night and was offered 10,000 Hilton points worth about $50. Who cares about that, it simply makes me not want to stay at a Hilton again.

10/10

Exceptional

14 Mar 2026

Marin

The majority of elevators were down for the duration of my stay during a busy conference. But the staff went out of their way to help guests use the service elevators. Top notch problem solving. And met nice people along the way. That’s how you do it.

10/10

Exceptional

09 Mar 2026

Adam

Great location.

2/10

Poor

09 Mar 2026

Kenneth

The hand towels were stained with another guest's make up. Totally gross. no blanket in the room. Was told by front desk person that had i reserved a suite, it would have come with a blanket. Train your people Hilton...really?? It's the customer's fault?? The noise level at this hotel is completely unacceptable. Lastly, the beds and pillows are terrible. Had staff been trained properly, he would have simply apologized and offered us breakfast, which I would have declined.

8/10

Excellent

02 Mar 2026

Paul

Elevators not working properly

Self

8/10

Excellent

23 Feb 2026

Anita

Room was clear, friendly staff, great location. No issues other than I do think when ordering in room dining from the two restaurants, a wait time could be provided. Waited 1.5 hours for food and had to leave before it was delivered. No note that we were here or any follow-up. Paid $80. Hope someone enjoyed it.

10/10

Exceptional

23 Feb 2026

Hayden

The hotel was really nice and the staff was really friendly and helpful. We love the bartenders at the restaurants in the hotel. The pool and gym were in very nice condition. We enjoyed our stay; especially once we discovered we could order beer up to the pool!

Partner

4/10

Poor

17 Feb 2026

Terry

I stayed at the Austin Hilton President Day weekend for the Austin Half Marathon and, even though the hotel is nice with spacious rooms, the experience was disappointing.

Out of six elevators, only two were working from Friday through Monday. I understand things break, but that led to long waits all weekend. More frustrating was the service. I had to call twice on separate nights to have my room cleaned, and the front desk line was consistently long, even just to pick up a bag they were holding for us.

The only response to the elevator issue was offering snacks at the front desk, which didn’t feel like much given the inconvenience. Overall, I expected better service.

Friends_and_family Friends

8/10

Excellent

17 Feb 2026

Carlos

The hotel was having elevator problems, so that kind of sucked but other than that, the rooms were really clean. The staff was super nice. No complaints I would 100% stay again.

8/10

Excellent

16 Feb 2026

Kasandra

Everything was great, except the elevator situation. Me and my partner were just in for a weekend getaway and they had a lot of events and conventions going on this weekend that with the influx of people staying at the hotel became and issue with the elevators. There were only 2 working elevators out of 6. In some cases we had to use the service elevators which wasn’t an issue but was something we had to wait for until enough people were standing waiting for long periods. Staff was great & patient!

Leisure Partner

8/10

Excellent

16 Feb 2026

Jumana

Great hotel. Only downside was that two out of six elevators were working during a busy conference period. So that caused a lot of delays going up and down, esp from a higher floor (26).

Business

4/10

Poor

16 Feb 2026

Lorena

Elevators did not work, parking garage was very difficult to get in and get out

2/10

Poor

15 Feb 2026

Mandy

Hotel has 9 elevators and only 2 were working. We were on the 18th floor, every-time we had to go down or up, the wait time would be around 10-15 mins to catch an elevator and then we’ll be stopping at every floor for people trying to catch the elevator.
When I was going to checkout, i asked for a complementary credit/reimbursement. The lady who assisted us told us that if we were Hilton rewards member that she could give us a $50 credit/ 10k points. But if not, I could spend another 30min to 1hr with a rep to become a rewards member.
They seemed to be in a bad mood whenever you’ll ask for assistance or information at the front dest.
The only one that seemed polite and that was enjoying her job was the hispanic lady doing the housekeeping.
Terrible experience over all for the price we paid to stay.

Leisure Partner

2/10

Poor

15 Feb 2026

Lauren

Tried to check in at 5pm and the line was 20 people deep with no staff at the check-in counter. The Hilton honors line had 2 staff members that only assisted the Hilton honors guests. Waited for over 30 minutes until a staff member came over to start checking in the line.

Only 2 of the 6 elevators were working due to “high volume.” Consistently had to wait for 15-20 minutes for an elevator. Lines were long in the lobby and on each floor for the elevator with some guests opting to sneak on to the service elevator instead.

Valet was atrocious. Tried to text for our car as the ticket said - but got an auto text back that it couldn’t be accommodated and we needed to present our ticket. We were told 20 minute wait for our car but ended up waiting for over 45 minutes.

Terrible experience. Hilton was clearly not staffed appropriately or prepared for a busy weekend.

Friends_and_family Friends

2/10

Poor

15 Feb 2026

Rory

Terrible. On a busy day elevators were out. Stayed on the 16 floor and had to wait an hour to get down. Valet was too busy and had to get my own car out the parking lot which took another hour since everyone was doing so

Leisure

10/10

Exceptional

01 Feb 2026

Tommy

Best view of Austin. Great hotel with everything you need without leaving.

Leisure Partner

10/10

Exceptional

24 Jan 2026

Meera

Easy check in, wonderful staff, clean rooms. Was a great stay.

Business

10/10

Exceptional

23 Jan 2026

Toni

Ashlee was very helpful with our early check-in making sure we had the same type of room that we requested and a high floor. Everyone there was extremely nice, and knowledgeable about the area. Clean room, beds are comfortable. Pool was heated great stay

Leisure Partner

4/10

Poor

15 Jan 2026

Eric

20 minute wait to get hot water, check-in staff were inattentive

Leisure Family

10/10

Exceptional

11 Jan 2026

Cameron

Staff was fantastic through our entire stay. Hotel is nice and rooms were clean.

Leisure Friends

10/10

Exceptional

11 Jan 2026

Keyvan

great hotel, very clean and spotless

Business_and_leisure Family

10/10

Exceptional

05 Jan 2026

sunny

Awesome amenities

10/10

Exceptional

04 Jan 2026

Jordan

Clean room, great walkable location, didn’t like that housekeeping staff would wake us up at 8am to clean our room though.

Leisure Friends

10/10

Exceptional

04 Jan 2026

Jenna

Great location close to 6th street. The staff were amazing and very accomodating.

Leisure Partner

10/10

Exceptional

03 Jan 2026

Patrick

Facilities were great. Staff is excellent. Josh was

8/10

Excellent

03 Jan 2026

Joy

Nice building, amenities, and staff. Rooms could be updated. No real wow factor for what we paid, but it was a decent place to stay.

4/10

Poor

30 Dec 2025

zaka

No breakfast

10/10

Exceptional

22 Dec 2025

Ivy

The room was clean and comfortable, and the bed was comfortable. The view was excellent. The staff were friendly and kind. The parking garage is pretty gross, but our car was secure.

Leisure Partner

10/10

Exceptional

21 Dec 2025

Roxroy

Room was great the staff was great the food was also great

10/10

Exceptional

20 Dec 2025

Wayna

The room was exceptionally clean and stocked with premium toiletries and linens. During our stay, we met numerous employees, all of which were welcoming and courteous.

Leisure Family

10/10

Exceptional

19 Dec 2025

Jarae

Booked for a "me day" in prep for a "meet the inlaws" 9 day vacation. The location, staff, amenities and hotel were fantastic. I was sad to go it was so enjoyable, but it got me in a great frame of mind for my trip. Great location for walking downtown with soooo many options for food and physical activities. The Riverwalk is beautiful at night.

Leisure Partner

10/10

Exceptional

18 Dec 2025

Mariana

Good place . Great location

Leisure Friends

10/10

Exceptional

16 Dec 2025

Carolin

Great!

6/10

Pleasant

16 Dec 2025

Hector

The room service webpage invoiced me for dinner but never actually delivered any food. When reported over SMS, they ignored me.

Business

8/10

Excellent

15 Dec 2025

Patrick

Yes

Friends_and_family Friends

4/10

Poor

14 Dec 2025

Raed

crew did not clean Room
Very hot water , could not get the cold water to work
No slippers

10/10

Exceptional

13 Dec 2025

Arthur

Great stay

Self

10/10

Exceptional

13 Dec 2025

Erika

Hotel was very clean and beautifully decorated. Staff was so friendly and great restaurant and coffee options. We also attended a seminar there, used bellhop and valet so we really got to see all aspects of the hotel. Beds were not the best but honestly everything was so nice I can’t complain. The rooms were very clean.

8/10

Excellent

13 Dec 2025

Eliot

Nice rooms, great gym and hot tub, bit dated and drab hotel atmosphere

Business Self

10/10

Exceptional

11 Dec 2025

Kendrick M.

Amazing hotel. I will stay here every year!

Friends_and_family Family

6/10

Pleasant

11 Dec 2025

Robert Tripp

Room cleaning not consistent and wouldn’t respect the privacy door hanger on occasion. Obviously, want to clean the rooms early or not at all.

Received a Handicaped room for some reason which has an open showe/ bath concept which floods the bathroom .

Received inaccurate information from the front desk with dining locations. Should have just used my phone, my bad.

Overall a nice Hotel and well located. The Homeless situation is a problem but no negative encounters.

Leisure Self

8/10

Excellent

07 Dec 2025

Marguerite

Good location

6/10

Pleasant

06 Dec 2025

Abigail

Paid for upgraded room and they gave me a not upgraded one with a shower that at first didn’t work until I needed to have maintenance come in. Average space in the room. No glass shower despite them saying there would be one. Sauna, hot tub, pool and steam room were nice touches as was the gym. The restaurants had good food but not very reasonably priced for the portions. Staff was friendly but not very helpful. Starbucks was a nice touch. Easy to find. Next to 6th street which was a very loud party heavy street which I didn’t love, but maybe for others it wouldn’t be that bad. Construction next doors made constant noise other than in the middle of the night (could hear it from the high floors). Would’ve loved if rooftop bar / restaurant was open during my stay.

Leisure Self

10/10

Exceptional

06 Dec 2025

JAMES

Great location

Leisure

10/10

Exceptional

05 Dec 2025

Carrie

Clean room, quick checkin.

Leisure Family

10/10

Exceptional

03 Dec 2025

Enrique

Great room, staff was kind.

10/10

Exceptional

02 Dec 2025

steve

Great location

8/10

Excellent

02 Dec 2025

Christina

Good stay,

4/10

Poor

02 Dec 2025

Armando

You can hear loud music from the outside couldn’t sleep well until 3-4 in the morning

Friends_and_family Family

10/10

Exceptional

01 Dec 2025

Tracy

Nice place. Good location

Leisure Friends

4/10

Poor

01 Dec 2025

Andrew

Valet would not park my car at check-in. Had to self park. When I went into the garage, there were numerous available, valet-only spaces.

Upon my complaint, the front desk made my self parking complimentary, which was nice. The hotel was fine otherwise.

Leisure Family

4/10

Poor

26 Nov 2025

Mitchell John

They charged us over $100 for valet parking when we never had a car

10/10

Exceptional

24 Nov 2025

Aaron

Everything was top notch. Couldn’t have asked for better

Leisure Family

6/10

Pleasant

21 Nov 2025

Tom

Passed on it

Leisure

8/10

Excellent

17 Nov 2025

Eun S

All the services was excellent except the cleaning services the house keeper didn't clean ours room until we call the front desk.

Leisure Friends

10/10

Exceptional

16 Nov 2025

Yamei

No breakfast offered and AC in the room was okay

Leisure Self

2/10

Poor

15 Nov 2025

Muna

Checking in I had a mistake I book 3 days but I messed up my check-in so I asked for addition night. They charged $480 instead of the $287
I paid the other 3 nights when I argued I’m staying there already the receptionist would not budge btw on other sites they were charging $134. How can you gauge someone already staying there for 3 nights. They are thieves and have zero customer service!!

Business

8/10

Excellent

15 Nov 2025

Nephtalie

Stay was good. Staff was nice and place was super clean. The only issue I had was the parking situation.

Leisure Self

10/10

Exceptional

15 Nov 2025

Stacy

Great stay, great staff, great room!

Leisure Family

10/10

Exceptional

12 Nov 2025

Adriana Maria

I stayed there for four nights, and I have to say it was more than what I expected. The rooms were clean. The staff was wonderful very kind. I would definitely stay here again.

10/10

Exceptional

11 Nov 2025

Adam

amazing

4/10

Poor

07 Nov 2025

Cajavia

No valet parking. Got charged for valet but had to park my own vehicle

10/10

Exceptional

07 Nov 2025

cindy

spotless room staff very helpful

Friends_and_family Family

10/10

Exceptional

06 Nov 2025

Nancy Lindy

Staff polite.
Luis at checkout was fantastic.
Room was quiet and comfortable.
Very walkable to shops restaurants etc on 6th.

Leisure Friends

10/10

Exceptional

05 Nov 2025

Isaac

Loved it

10/10

Exceptional

04 Nov 2025

Lori

Water pressure for shower was horrible. 26th floor.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Amaya

Great stay

Leisure Friends

10/10

Exceptional

03 Nov 2025

Traci

The location was great. The hotel and our room were very clean. All of the staff members were kind and helpful esp with recommendations for food.

Leisure Partner

6/10

Pleasant

03 Nov 2025

jaclyn

The walls are thin so you hear everything in the hall, and I was woken up by security in the middle of the night that my TV was too loud for that reason.

4/10

Poor

02 Nov 2025

Michael

I just can’t get over the fact that I double booked the reservation and they refused to credit me for the unused reservation. I was for three rooms for $1,400.00. I will never stay at a Hilton or use Hotel.com again. Extremely poor customer service. The event planning organization that members of my family are affiliated with have been notified to pull the Hilton properties off their list as an option for their event planning options. I have found JD Marriott sites far superior.

Business Family

10/10

Exceptional

26 Oct 2025

Shawn

Great staff!

Leisure Self

10/10

Exceptional

26 Oct 2025

Andy

Fun weekend, nice hotel and right by everything

8/10

Excellent

25 Oct 2025

Keisha

Good customer service

10/10

Exceptional

24 Oct 2025

TERRIAH

My friend and I really enjoyed our stay. The hotel and room were clean, the staff was very friendly. The restaurants inside of the hotel were very respectful.

Friends

10/10

Exceptional

24 Oct 2025

Nuruddin

Beautiful property situated in the heart of Downtown Austin. I had a wonderful stay here with my fiancé!

Leisure Partner

8/10

Excellent

20 Oct 2025

kenneth

fitness facility small and ran out of water one morning (7am)