Name: Citizenm Austin Downtown
Address: 617 Colorado Street, Austin, 78701, US

2/10

Poor

03 Aug 2026

Andrea

No AC in the rooms and we were not told by check in staff before going up. No solution offered besides “go to the pool and cool off” either. We’ve been in the room for 4 hours and there is no air coming out of the vents and it hasn’t gotten cooler at all. Front desk has been telling customers that the ac is “struggling to keep up” with the current “heatwave” in Austin but there’s no heatwave in Austin currently according to any weather app. They are just using it as an excuse for their broken AC. They should’ve been upfront with the situation at the check in iPads so we could’ve found a different hotel to stay at because at this point it is too late to find and move to a new hotel since we have an event at dinner time.

4/10

Poor

02 Aug 2026

Brandon

The AC in our room was broken. Called the front desk and they told us they would send someone up. No one came. We went downstairs and they just apologized and said they can’t do anything about it. Offered us free breakfast. It’s summer in Texas - it was 101 degrees that day. Staff wasn’t helpful! The hotel itself is pretty cool and nice. Bar staff were amazing!

10/10

Exceptional

02 Aug 2026

Anel

It was perfect!!!

10/10

Exceptional

31 Jul 2026

Leslie

Loved my stay! Rooms are smaller than usual but didn’t care since I’m petite and love the small details, black out curtains and clean room. A different yet cozy stay, recommend!

10/10

Exceptional

31 Jul 2026

Anthony

Fun cozy rooms, great staff, and great value for money,

Business Friends

8/10

Excellent

30 Jul 2026

uri

The AC was not strong enough
The stream was weak

8/10

Excellent

28 Jul 2026

Cache

Great place to stay, close walking distance to everything downtown. Rooms aren’t big but super cool and high tech. Perfect for a business trip/stay.

2/10

Poor

28 Jul 2026

ADRIAN

At check in the staff allowed me to check in before letting me know the AC in the whole building was out.. after a 4 hour drive across texaz the last thing we needed was a hotel with o AC... they said they would refund the cost because we had to find a other stay , still have not received my refund..

2/10

Poor

27 Jul 2026

Jamya

My air conditioner wasn't working... my refrigerator wasn't working.... the staff wasn't helpful at all... it was so hot

10/10

Exceptional

27 Jul 2026

Lizbeth

nice hotel and convenient location sucks they don’t have their own parking BUT there was a garage at the building across so it worked out

4/10

Poor

27 Jul 2026

Pedro Jesus

El Aire acondisionaso no funsiona me cambiaron de Abitasion y fue lo mismo tube q dormir con dos ventiladores mucha calor mi estancia fue una deserción. Por el ásperto de la climatisasion

10/10

Exceptional

27 Jul 2026

James

Great location although parking is a small issue offsite.

6/10

Pleasant

27 Jul 2026

Christian

The hot water sucked and the room would never get cold until night time.. had the lights on low and the the blinds closed and still wasn’t able to cool the room off until night time

2/10

Poor

26 Jul 2026

Jonathan

It was so hot in my stay idk what was going on I had to cancel my stay and go to a different hotel which I’m still waiting for them to send me my money back

10/10

Exceptional

26 Jul 2026

Christian

The room is small but if you do
Your research, you’ll know that, it came with everything you needed except an iron but they have a separate room for that. The thing I liked most about it was the ambient light in the shower and how you can control everything from a tablet, also check in is self check in which is pretty cool too. You can also save the check in card you use for next time you stay there. They don’t have there own parking garage so you’ll need to park in a public, if you do park in the public garage just a heads up you don’t need to go through the garage it’s self to get to your car, you can buzz the building next to it( 600 congress) and they’ll let you in and you can take an elevator. I’d recommend if your single stay or a couple stay but for kids, idk if they have rooms with more beds but I’ve only seen them with just one bed and that’s it. The trip was amazing and the view is okay but overall everything was great no complaints really except they could add an iron to the rooms in instead of having a whole separate room.

6/10

Pleasant

26 Jul 2026

Adrian

The place was soooo cool. But the AC wasnt working and the front desks only option for us was to check out or basically deal with it.

8/10

Excellent

25 Jul 2026

Loreli

I enjoyed everything about this hotel, but it seems like it is common for the AC to go out because other reviews have mentioned the same thing. Aside from that everything was great, hotel staff was great, amenities were great, and perfect for solo or two travelers.

10/10

Exceptional

24 Jul 2026

Alex

Gotta love the CM vibe

6/10

Pleasant

23 Jul 2026

Suzanne

The AC went out in the dead of summer with temperatures outside above 100. The poor staff onsite had no plan, no guidance, and no real options to provide guests. This was an epic failure of senior management and corporate for putting their people and guests through this dilemma.

10/10

Exceptional

22 Jul 2026

Julius

Clean room

10/10

Exceptional

22 Jul 2026

Eduardo

Very clean!

8/10

Excellent

21 Jul 2026

Samantha

Stayed here for our first time Thursday-Saturday. Check in was easy, you do it yourself and staff are around for any questions. Room is small which was expected but didn’t feel too small for 2 people. Great vibe. I appreciated that there was board games, tvs in common areas. My only complaints would be that the pool closes at 8:30 which i think is a bit early. I feel like they could’ve at least kept it open until 9, if not later. Also, everything is controlled through an iPad in the room including the AC. i tried to put it on high since the moment i got to the room and it would get slightly cooler then go back to feeling a little stuffy. I did bring this up to the staff the following morning which they stated there was an issues with the AC and it had already been resolved however if we wanted a fan in the room they could provide us with one which we did take the offer. There was a $20 hold fee on the fan for the night which was no problem as they gave it back when we checked out the following day. The fan did help and we slept way better the 2nd night. Also, use spothero for parking! got 2 days with in/outs at a parking garage near by and only paid about $22.
in the end, i do recommend this place to others and would gladly stay again in the future!

Partner

10/10

Exceptional

20 Jul 2026

Angela

Loved the room and the view. The room was super cool!

Partner

10/10

Exceptional

20 Jul 2026

Alfred

Had a fantastic 4-night stay at citizenM in Austin, Downtown. The hotel is wonderful -the ambiance and design are so modern and welcoming. The staff were absolutely lovely and made everything easy. Clean, comfortable and great atmosphere. I will definitely be back on my next trip and highly recommend to my family and friends.

Business

2/10

Poor

17 Jul 2026

bianca

i was never noticed prior to my arrival that there was going to be a mandatory power out

10/10

Exceptional

16 Jul 2026

Karla

Everything was wonderful

Friends

10/10

Exceptional

12 Jul 2026

Roxanne

Staff were very friendly and helpful! Loved the atmosphere!

Partner

8/10

Excellent

11 Jul 2026

Jeremy

Nice property. Our only complaint was that the pool was closed for one day of our stay.

Partner

10/10

Exceptional

10 Jul 2026

Angelica

La experiencia fue increíblemente fantástica. La pasamos increíble en familia.

Family_with_children

8/10

Excellent

10 Jul 2026

Atul

One of the best modern hotel rooms in Austin was the one controlled by an iPad; the bed was firm, the pillows were the right height, the restroom was clean with a modern toilet, and the shower systems were the latest technology.

Some complaints I have are below:
1. While doing your business in the restroom, the ventilation was able to remove all the small. Maybe the restroom fan needs more power.
2. Some food marks were present on the comfy chair inside the room. I think some kid wiped their hands on the fabric, and the housekeeping staff is not trained to clean it.
3. The rooms are extremely small for a king-size bed. I don't envision a 4-member family staying in such a small room.
4. The guest restroom in the lobby didn't have trash picked up, and instead the cleaning crew put the entire trash bag inside the hand tissue receptacle in the men's room, which was very unsightly and very unprofessional..

Family_with_children

10/10

Exceptional

09 Jul 2026

Raoul

Great price, great staff, great location best breakfast and cappuccino in town!!

Self

10/10

Exceptional

07 Jul 2026

Eric

Room was comfortable and clean! Rested well. Super nice and friendly staff. I will stay here again when visiting in Austin!

Partner

10/10

Exceptional

06 Jul 2026

Rogelio

I had a great stay at this hotel. The staff was welcoming, professional, and always willing to help. My room was clean, comfortable, and well maintained, and the entire property felt safe and inviting. The amenities were excellent, and everything exceeded my expectations. I truly appreciated the attention to detail and the outstanding customer service. I would definitely stay here again and highly recommend this hotel to anyone looking for a relaxing and enjoyable experience.

Partner

10/10

Exceptional

06 Jul 2026

Miguel

JUST BE AWARE THEY DO NOT HAVE PARKING SO YOU MUST PARK IN THE STREET OR PARK IN A PARKING LOT AND PAY $37 A DAY

10/10

Exceptional

06 Jul 2026

Vivian

The rooms were smaller than expected but rooms were very clean. Check in and check out was easy and simple. There's a Parking garage right infront of the hotel so it was very convenient. Pool was clean and there's towels near by in case you didn't take one out.

Family

2/10

Poor

06 Jul 2026

mark

rooms were ridiculously small

Partner

10/10

Exceptional

05 Jul 2026

Aaliyah

Amazing stay!

Partner

10/10

Exceptional

05 Jul 2026

Carmen

Great location, really friendly staff and clean rooms. Lobby is so cool and love the decor.

Partner

10/10

Exceptional

05 Jul 2026

Darius

Great

10/10

Exceptional

04 Jul 2026

Raegene

The room was amazing I loved the view. The lobby had beautiful decoration all the way up to the rooftop. The staff were very friendly and helpful with everything I definitely would stay there again.

Family

8/10

Excellent

02 Jul 2026

Charles

Fun,modern, stylish property in a great downtown location. Easy to walk to many great restauarsts, bars, 6th St, etc.
Factor in about $35 a night to park in a public garage, as this property does not have parking.
The breakfast was the usual/simple, but done nicely. I appreciated the chicken sausage and the bacon was great! The eggs and potatoes were really good too. I must have been hungry lol.

Self

6/10

Pleasant

30 Jun 2026

Brian

Elevators take way too long to use.
Why is the breakfast so much in the morning for fake eggs?
Why don't they accept cash at the hotel?
Why isn't there an option to not use the tablet for the switches?

Partner

10/10

Exceptional

29 Jun 2026

Matthew

Rooms can be small, but the hotel was a very fun and friendly base camp after bar crawls and days spent shopping

Partner

10/10

Exceptional

28 Jun 2026

Karen C

Staff was impressive and just the right amount of helpful and friendly. The tech and the modern environment is always so much fun here. I like that it is not your typical hotel experience.

10/10

Exceptional

28 Jun 2026

LeeAnn

Rooms are very clean, beds aren’t as plush as I like but still very comfortable, staff was fantastic, breakfast was good/coffee was superb, location was good, parking was the only downer but still not bad.

Partner

6/10

Pleasant

26 Jun 2026

Amy

The biggest upset was no parking garage or reimbursement for parking. I was told Indeed parking garage across the street would be the best bet. Ya, $51 to park overnight. I was supposed to stay 3 nights and that adds up when you’re on a budget. I parked in a different one the following night and still paid $30. I would’ve stayed somewhere else if I knew I would have to pay so much for parking.

My refrigerator in the room didn’t work and there was no where to put my clothes. Everything had to stay in my suitcase.

The room was a lot smaller than expected, I felt slightly claustrophobic at first but finally got used to it thanks to the “ascend” setting on the IPad they supplied. That was a pretty cool part of the room.

The bed was brick hard.

The blackout curtains were the best I’ve ever had in a hotel room.

I also asked for a high level room and was put on floor 8. When there’s 17 floors I don’t consider that to be a “higher level”.

Staff was not helpful or informative at check in. Had to figure it all out on my own.

Self

10/10

Exceptional

25 Jun 2026

veronica

The best time me and my husband went for our anniversary and also for her birthday our second visit great service property extremely clean.

Partner

8/10

Excellent

25 Jun 2026

Siena Marina

It was perfectly fine.
I know a lot of reviews for this hotel were either hating it or loving it so I figured I’d fill the “it’s a hotel” niche. Staff that I met was friendly, mind you most everything in the hotel is person-less to some extent. My only complaints are that my room only had a comforter and no sheet beyond the fitted one and when you use the iPad, switching channels on the TV is quite slow. Some of the in room features I didn’t find until I was checking out such as the mini fridge and the under the bed drawer that has more sheets and a physical remote. If you see a silver circle on anything, that is a drawer. The iPad is relatively easy to use and provides some fun sleep ambience that changes the color of lights in the room and plays rain sounds. The perfect hotel for people who get hotels to sleep and don’t spend much time as the room itself is quite small. I heard that the Colorado street facing rooms were quite noisy so I opted for inner courtyard and I didn’t hear a peep from outside.

Self

10/10

Exceptional

25 Jun 2026

Everett

No loud disturbances.

Partner

10/10

Exceptional

24 Jun 2026

Felix

Very cool experience from the moment of the self check-in and my stay. And first time at a micro hotel definitely would stay again.

Friends

10/10

Exceptional

23 Jun 2026

Luis

good

10/10

Exceptional

23 Jun 2026

Eliana Marie

Nice location. Very clean and breakfast was good.

10/10

Exceptional

22 Jun 2026

Suzanne M.

Clean room, small but good for two people. Great location.

Family

10/10

Exceptional

22 Jun 2026

Sabrina

If the city has a CitizenM then we’re booking it! We first discovered CitizenM in South Beach, Miami! When we found out there is one in Austin, we booked and loved our stay! Perfect location, where we walked everywhere including the Moody Center for a concert we attended! The elevators can sometimes take awhile especially if their is a line of people but patience should always be practiced!

Partner

10/10

Exceptional

22 Jun 2026

Joseph

They could benefit from more bartenders. They only had one gentleman working that station on a Saturday night.

Partner

2/10

Poor

22 Jun 2026

Ida

Ac never cooled room, was hot all through out the day / night complaining won’t do anything. Never got ac fixed and room is small.

Partner

10/10

Exceptional

21 Jun 2026

Ashley

Loved this hotel. I’ve been to different locations and I loved them all

Partner

10/10

Exceptional

20 Jun 2026

Ryan

Citizen M never disappoints

Friends_and_family Friends

8/10

Excellent

20 Jun 2026

Elizabeth

Me gustó mucho este hotel

Partner

6/10

Pleasant

18 Jun 2026

Paul

Rooms are compact but fine for a few nights. No amenities in the rooms, not even bottle water, which for somewhere this hot in summer months, I felt was strange.
My room, the shower had only like warm hot water, gave it the benefit of doubt first time as 11.30 am but still not the 2 nd day, much earlier. All amenities provided are worked by a tablet, not the best thing I’ve ever used, a little temperament.
For a last minute booking, it was ok, not sure it would be top of the list when looking again though

Self

10/10

Exceptional

18 Jun 2026

ERIC

Great place!

Self

6/10

Pleasant

16 Jun 2026

Rozita

The hotel itself was very well decorated and the room was very nice including the remote control iPad, but the air conditioning did not work, and the bed sheets were dirty (old blood or color?) I did tell front desk and they came to clean it but our towels were dirty as well. Overall the hotel was nice for the price but there was some issues.

Partner

10/10

Exceptional

16 Jun 2026

Jon

Jim went over and beyond for us. His service and smile are outstanding. He definitely is a reason to return!

Partner

10/10

Exceptional

16 Jun 2026

Keoni

This is a perfect hotel if you’re looking to stay in downtown Austin. Awesome staff and cute rooms with mood lighting and a comfortable vibe. We will definitely be staying there again next time we are in town.

Partner

8/10

Excellent

14 Jun 2026

Zoe

I would’ve liked the pool to be open later than 8:30pm. Also the parking situation sucked. The air in my room stopped but overall it was a nice stay

Partner

8/10

Excellent

14 Jun 2026

Gabriella

The larger suite was the perfect size! We unpacked but realized very quickly that our a/c was not working. We called the front desk, and they said they would move us but never followed up. I had to be proactive, so we ended up getting all of our belongings and headed to the front desk to get our room switched. The second room was smaller, but comfortable. Overall, it was comfortable and the bar had pretty good drinks.

Partner

8/10

Excellent

14 Jun 2026

Alexis

We LOVED our stay! Ebony at the front desk was sooooo helpful getting me checked in early so I could decorate our room AND she left notes for the staff to “fake” my check in so he didn’t suspect a thing! The room was clean and not as small as I expected! It was a little tricky to figure out the lights but I like how tech savvy everything was!

Partner

6/10

Pleasant

12 Jun 2026

Thomas

Very nice facilities for a younger crowd. No off street parking and the nearby parking garages were very expensive! If you are older, it is very difficult to walk around so if you left and came back several times during the day, you were paying 33 dollars each time no matter how long you parked!
Our tiny fridge in the room was non operational when we got there so we called the front desk. Said they would send someone right away to switch it out. Maintenance guy did not show up until the next day close to check out time.

Partner

10/10

Exceptional

12 Jun 2026

Dawson

Great

Self

10/10

Exceptional

10 Jun 2026

Mackenzie

Staff was helpful and our room was very clean. We loved the view!

Partner

10/10

Exceptional

08 Jun 2026

Eduardo

Good place but just know that all the rooms are small

Partner

8/10

Excellent

08 Jun 2026

America

My stay at Citizen M was nice overall, the only real issues I had were that there was a small leak on our ceiling (though it did go away after a while) , the elevators take forever to open, and there’s no clothes dryer. Considering that they have a pool, they should at least provide us with a dryer.

Partner

10/10

Exceptional

08 Jun 2026

Mikey

Love this place!!

Partner

8/10

Excellent

07 Jun 2026

Elizabeth

It's a really cool place near everything in downtown Austin.

Partner

8/10

Excellent

03 Jun 2026

Carl

Overall a great hotel, good location, and excellent price. But the bed and pillows were far too firm compared to their parent Marriott, which generally provides a more comfortable stay.

Partner

4/10

Poor

02 Jun 2026

Jennifer

Smallest room I’ve ever stayed in… I felt like it was kind of deceiving in the pictures.

Partner

10/10

Exceptional

02 Jun 2026

Kristi

Clean room, delicious breakfast and super nice and helpful staff!

Family

10/10

Exceptional

31 May 2026

alicia

Very modern

Partner

10/10

Exceptional

30 May 2026

MICHELE

Beautiful hotel. Very clean.

10/10

Exceptional

27 May 2026

Pedro

Great experience

Partner

10/10

Exceptional

25 May 2026

Jon

The room is simple yet progressive and hip with technology. The lobby and dining area is artsy and representative of Austin and beyond. Most importantly, the staff was extremely hospitable. The staffing model at Citizen M allows for staff to be cross functional and share the tip pool. They appear to work very well together. The location is also perfect if you wish to enjoy Austin’s downtown charm.

Partner

8/10

Excellent

24 May 2026

OLGA

Too small. Almost claustrophobic (unfortunately)

Partner

10/10

Exceptional

22 May 2026

Uyen

Excellent and fun stay!

Friends

6/10

Pleasant

21 May 2026

Susan

The actual hotel was nice and the location is great if you are wanting to go out for a fun night on 6th street. The check in was quick and easy with about 5 computers to help start your check-in. The hotel actually has a bar that seemed popular and it stays open until 3:00am and serves food until 2:00am I think. The room is pretty small, but it is clean and the bed is comfortable. the room I stayed in would be okay for someone solo or a couple, but would not be great for over 2 people.

The bad part about my trip was finding parking. It might have been easier if I arrived when it was light outside, but it was dark on a Friday night and people and cars were everywhere on the streets around the hotel. I ended up parking in a gargage that I prepaid for, but the code I was sent to scan didnt work and the machine gave me a ticket and there was no one to talk to at the garage so I had to pay again when I left.

Self

10/10

Exceptional

19 May 2026

Sandra

Erica at check in was wonderful and Nicole wt the pool bar was such a joy! They both made the experience even better.

Partner

6/10

Pleasant

18 May 2026

Hector

Website stated it had breakfast. They didn't say it was a breakfast buffet at 21 dollars a person. Website started parking available. The parking was not hotel owned, you have to pay for public parking. I will not be staying at this hotel chain in the future.

Friends_and_family Family

10/10

Exceptional

18 May 2026

Veronica

The room was small, but very nice. The hotel was very clean.

Family_with_children

2/10

Poor

18 May 2026

James

There was no water pressure in my 16th floor room. The staff said they could do nothing about getting me a partial refund (since I couldn't shower) because I booked through Hotels.com. Hotels.com has not followed up after promising to advocate on my behalf.

Self

10/10

Exceptional

18 May 2026

Mick

Great location, fun vive

Partner

8/10

Excellent

17 May 2026

Kenneth

Seemed understaffed compared to other citizenM hotels I have stayed at, the staff were doing their best but they need more help.

Friends_and_family Friends

10/10

Exceptional

17 May 2026

Jesus

Clean room

Partner

8/10

Excellent

16 May 2026

Ray Don

Fun, friendly, active vibe, with a hyper-efficient tiny room that nonetheless felt bigger than its actual footprint. All the comforts, and clean, with loads of dining options, sights, and activities a short walk away.

Partner

10/10

Exceptional

16 May 2026

John

Room was great ! Food was good but you had to pay for everything and it was a little pricey

4/10

Poor

14 May 2026

Keith

Ridiculously small rooms. Minimal staff and not a comfortable place to stay, especially for 2 people.

Partner

8/10

Excellent

13 May 2026

Teresa

Menu was what you would typically find at a much cheaper buffet style breakfast

Self

10/10

Exceptional

13 May 2026

Stefano

CitizenM is a great hotel if you are looking to stay in a central downtown Austin location in a nice facility and looking for value. While the rooms are small, the second floor is an inviting place to work, hang out and spend time at the hotel out of your room. I've now stayed there multiple times for work and it's been exactly what I wanted it to be each time.

Self

4/10

Poor

12 May 2026

David

I really didn’t like this hotel. They have limited staff and you have to check in yourself. I wasn’t even welcomed by the staff standing there. There are homeless at night that made it feel unsafe. Hotel was decent enough to let me check out early. The rooms are tiny, water doesn’t get hot enough, bathrooms are smaller then on a cruise ship and bed was not comfy. Don’t recommend at all.

Self

10/10

Exceptional

12 May 2026

William

Convenient locations for our needs. Plenty of good food options that were walkable. Staff was attentive and pleasant.

Partner

10/10

Exceptional

10 May 2026

Kamila

Very nice, modern, minimalistic hotel. Room was cozy and bed comfortable. Great for couples. Check in/out was smooth and staff very friendly and helpful. Bar had great mixed drinks, open late. Lack of on site parking might be a detergent for some people.

Partner

4/10

Poor

10 May 2026

Robert

Worst hotel ever . No parking on site so we lugged it down the street. I am limited mobility. No staff to help get my stuff up the series of elevators(have to take 2). Room was smaller than my camper, smaller than a cruise ship. YOU CANNOT WALK AROUND THE BED. 1 butt room with bathroom 3ft from your pillow. And bathroom walls were all glass. No plastic cups or glasses. NO FREAKING WASH CLOTHS. There's electrical outlets but some were not working. Hair condiments were in shower but no body wash. No real restaurant on site, but a bar and lots of lounge space. When we checked in there were 6 staff members trying to get you to upgrade to their Bogus travel rewards program, but nobody to help disabled customer with baggage. Or clean your room/towels. For the money this new Eurostyle hotel is the worst of my 200+ experiences. They didn't get zero from me only because of the location and newness.

Partner