WoodSpring Suites Austin South Central I-35

United States , Austin - TX
AUSTIN, 4911 S Ih35
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100 reviews shown

6/10

Pleasant

25 Apr 2026

Caleb

Staff was very nice, not the cleanest

Partner

6/10

Pleasant

22 Apr 2026

Monica

ok stay we were disappointed that r still had wait till after 3 to go in room rooms were not ready by housekeeping according to front desk. we wanted to change clothes before our outing but unfraternally y did not happen. we went back later in the evening to check in.

2/10

Poor

21 Apr 2026

Aubrey

Such a disappointment. The room had an unpleasant odor with water present on the floor. I notified the desk clerk and invited her to investigate the matter. She declined to come to the room, but she indicated that she was aware of the source of the wet floor, therefore, I can't understand why she allowed the room to be available. She reassigned me to another room only to find that it had no soap. Upon my return to her desk to request soap she appeared annoyed and asked me if the room clean? She provided the soap. I requested a blanket which she stated that the blankets were currently being cleaned. I had to make several trips to the desk before I was finally provided a blanket. Never again for me...

Family

2/10

Poor

18 Apr 2026

Christopher

Terrible...3 people in our room - only 2 towels. Called front desk at 4 pm for more towels and a blanket - desk said \"they are in laundry and not available. Check back later.\" Asked 6:30 at front desk at 6:30 - \"laundry is not done please check back later.\" Went to eat and see friends. Came back at 9 and nobody is at front desk. Walked through halls to staff laundry room and knocked - \"lady in there says she is \"doing the laundry and there are none available.\" Elevator and halls reeked of weed. TV remote didn't work. Very sketchy \"clientele\" hanging out around front door.

6/10

Pleasant

18 Apr 2026

Vincenzo

Clean, polite staff. Not fancy. On a budget hotel. For just 1 night for us was ok.

Partner

2/10

Poor

14 Apr 2026

Kaycee

The staff was rude during check-in and also they refused to refund my deposit. Hotel says I never stayed there. Took my money and their gym stuff was in bad shape. The room had a bad smell. Also, this is a stay motel for long term. I do not recommend if staying here just for one night.

Self

2/10

Poor

12 Apr 2026

Amy

Bed bugs and drunk people all over- unsafe area

4/10

Poor

03 Apr 2026

Oscar

Room deposit fees that were not disclosed through Expedia or their hotel website.

Self

4/10

Poor

03 Apr 2026

Oscar

Magically there is a fee when checking in and there is no mention of it anywhere on Expedia.

Self

4/10

Poor

31 Mar 2026

RYAN

The staff were very inattentive. They did not go over and above. There are no restaurants within walking distance. They had an automatic air freshener in the hallway that tried to mask the smells of people cooking in their rooms that made the combined scent worse.

Friends_and_family Family

2/10

Poor

21 Mar 2026

Lacita

DO NOT STAY HERE!! i checked in on a tuesday and there was a piece of pasta in the hall by the elevator and when i left on Saturday morning it was still there the elevator floor is nasty and the whole place smelled. In the room next to us there was a woman screaming for help the she was getting beaten. At least 2 of the nights the police were there arresting someone.

Pet

2/10

Poor

18 Mar 2026

Mehdi

They asked 15$ per hour of early check in.
The room cleaning personal put my belongings in a black plastic bag treating as a trash without my permission even though I had told them that I will check out at noon, and they have told me that is ok!
The whole building including the room was smelling bad!
No room service!

Self

2/10

Poor

17 Mar 2026

Derek

The hotel had a horrible smell and we never had housekeeping once over a week long stay!

Business

2/10

Poor

16 Mar 2026

Yvette

I would rate my experience a “0” if I could! I booked my stay OVER two months ago. About halfway through my journey, (i drove 5 1/2 hours) I saw I had been charged for my room. When I arrived in the evening, and the receptionist “couldn’t find my reservation”. I showed her my confirmation email, and she still couldn’t pull me up. After about 5 minutes, she told me my room was cancelled- because they CALLED to confirm I was still coming because the hotel was completely sold out. (I NEVER received a phone call or a voicemail.) but I reserved my room two months in advance? And yet my card was charged? I moved to the side and I waited for a manager - who I was told was \"showering on the property\". (Is this why I didn't have a room?) A woman checked in while i waited who DID confirm; she had already prepaid as well and she was being charged extra and had requested a room for her physically handicapped daughter (she was on the side in a wheelchair) and was told they had no rooms available for her, so the poor lady had to take what she could. The property smelled stale/bleachy and looked extremely outdated/dirty. Extremely unprofessional, I would NEVER waste my time here again and would highly NOT recommend. Thankfully, Expedia booked me a better room, in a better location and at the same rate.

Family_with_children

10/10

Exceptional

13 Mar 2026

Bryan

I showed up on the morning of 7 March 2026 and was in desperate need for a place to let my kids sleep for a few hours. I can’t recall the front desk woman’s name but I’d really like to shout her out. She was absolutely amazing and helped me get my daughter and son in a comfortable bed when I needed it. Thank you so much!!

2/10

Poor

13 Mar 2026

HILLARY

The only good thing about this place is the receptionist at the front desk. She was nice and cannot control the quality of the hotel. It stunk, the door had damage from being broken into, dead bugs on the bed… I don’t think the bedding was changed, there was dirt and hair. The appliances have dirt and rust everywhere. She tried getting us a different room but it only appeared better when you walked in. Still was not a place to sleep/stay. We left immediately, I was ready to sleep in my vehicle.

Family_with_children

10/10

Exceptional

12 Mar 2026

Ketian

Amazing staff and amazing room the building is so clean and when you walk the halls it smells amazing. The beds are super comfortable and everything is amazing I highly recommend the stay.

Partner

2/10

Poor

11 Mar 2026

Lindsey

Smell. Hard beds. One pillow per person. Nothing more. Awful sleep.

4/10

Poor

10 Mar 2026

Erica

There wasn’t enough towels when they restocked our room and we checked in and the AC in the room needed to be fixed and it was creaking all night.

2/10

Poor

08 Mar 2026

Dairen

Muchas cosas biejas y reparadas

10/10

Exceptional

07 Mar 2026

Rashad

It was

2/10

Poor

06 Mar 2026

Juan

GM is horrible at customer service

Self

2/10

Poor

06 Mar 2026

Juan

The staff was not very accommodating from the moment I checked in . I arrived 30 minutes before check in and was told by the receptionist that I had to come back, she said they were short staff and had no rooms available. She could not tell me an exact time for me to come back . The next morning I woke up to water all over my floor , apparently they had someone on one of the floors above me that had flooded their room and caused a major spill to the floors under them , and my room happen to be under them . The staff never acknowledged or accepted responsibility. I had to dry it myself! The next day when I went to report it to the front desk , the lady there was no help she was even bother that I asked for clean towels. That same day the one elevator in the building broke and remained broken for 3-4 days ! Again no acknowledgment no apology no assistance not even a note on the elevator to show it was broken .
The GM is on the property daily and is no help whatsoever. Her staff is a reflection of her and she does a horrible job at customer service . When you are at the front desk and your customer is standing right in front of you and you continue on your phone with no acknowledgment, that is poor customer service behavior. I also lost a personal item that I am certain was in my room . This is not a good place to stay .

Self

6/10

Pleasant

06 Mar 2026

Evelyn

There was a better and cleaner hotel next door we were able to switch to

Family_with_children

2/10

Poor

06 Mar 2026

Erik

Elevator doesn’t work, it smells really bad, they only give you one pillow, I don’t recommend that at all

Self

10/10

Exceptional

23 Feb 2026

Sebakunzi

Room and hotel was nice

Self

6/10

Pleasant

19 Feb 2026

Erica

The elevator was down the Internet was out. They never came to clean my room and I stayed there for three days. Very disorganized place.

Partner

2/10

Poor

18 Feb 2026

Joshua

No service available

Self

4/10

Poor

14 Feb 2026

Erica

Elevator is down, wifi is not working. Very inconvenient

Leisure Partner

2/10

Poor

14 Feb 2026

NinaRae

We get there and are told there’s no WiFi and the elevators aren’t working. We had to walk up 4 flights of stairs

2/10

Poor

12 Feb 2026

SanJuanita

There was no room service, elevator never worked, gym was not functional. There is noo e at front desk over night so if you leave and forget your keys because you wont be able to get in. I left my reservation early due to lack of housekeeping & other crap but never able to talk to manager and they refused to cancel my reservation early

Business

2/10

Poor

08 Feb 2026

Dimitri

My stay was pretty terrible. I came out to Austin for a mental health break for a couple days as well as work on some scopes for my job. The day I checked in, I was told the WiFi was down but a technician was working on fixing it on site. They then tell me the elevator doesn't work and they put me on the third floor in a room with no heat. It was less than 40 degrees outside and the room was dead cold. I went to the front desk and asked for another room. I was placed in another room also with no heat, only the AC worked. I stayed anyway, next day hoping the WiFi would be working so I could get some work done , it was never fixed while I stay there for 2 nights. That weekend felt like a waste of time and money. I also attempted to reach out to corporate thru the Woodspring website but it does not work. Wish I could get my money and time back.

Business_and_leisure Self

4/10

Poor

01 Feb 2026

John

The hallways are filthy. The elevator doesn't work. There's one person on staff at night that disappears for hours at a time. They have some offsite calling service that tries to handle stuff that only a person that's actually there on the property could handle.

Business Self

2/10

Poor

29 Jan 2026

Dina

The bed was on a thin medal frame that was so uncomfortable. The elevators weren’t working. The cards kept not working so we would have to go up and down the stairs.

Friends_and_family Family

10/10

Exceptional

28 Jan 2026

Martin

Good host and the rooms where very clean

Business_and_leisure Family

6/10

Pleasant

24 Jan 2026

Darien

Bad Oder

Business

6/10

Pleasant

19 Jan 2026

ANTONIO

Good service but didn't say anything about a deposit when i got their they made me pay a deposit

2/10

Poor

12 Jan 2026

Melvin

They tried to open our cars and very noisy

Business

8/10

Excellent

10 Jan 2026

Christa

Staff is great

4/10

Poor

08 Jan 2026

Christa

I’m on the fourth floor and the elevator isn’t working.

2/10

Poor

05 Jan 2026

Lisa

I never got to stay because they were trying to charge me $100 deposit for my service dog.

Self

2/10

Poor

01 Jan 2026

Darren

There was hair left in the bed. Then they wouldn't give us our money back.

Friends_and_family Family

2/10

Poor

29 Dec 2025

Stephanie

I booked the hotel and later that day when I tried checking in, they told me they didn't have a room available for me. The front desk told me there was an \"emergency reserve\" room, but it maybe hasn't been cleaned. On top of offering me a dirty room, the elevator was also not working, and the room was on the second floor. There were a handful of \"night working ladies\" hanging out in front of the main entrance and when I was leaving, a man tried soliciting me out front. To make matters even worse, the hotel never issued me a refund although they didn't have a room for me. You should avoid booking this hotel at all costs, you will lose your money... and even if they have a room available, you won't want to stay there, I promise.

Self

2/10

Poor

25 Dec 2025

John

They offered no breakfast. Elevator out of order , had to take the stairs up to third floor on an injured foot.

Leisure Self

2/10

Poor

22 Dec 2025

Charleton

There was drug paraphernalia left in the room. The room was not clean properly. I informed staff about it, and they hesitated with giving me my security deposit back, which I was very upset about it after informing the staff of their mishaps with the room. Very poor stay I would not go to this hotel again.

Friends_and_family Family

2/10

Poor

19 Dec 2025

Jack

The property was overbooked, and my reservation was cancelled, which I found out when I got there to check in, and then proceeded to be nearly arrested (detained by police for 2 hours) because I was in and out of the property so quickly, they thought I was doing a drug deal. F*** this place.

Self

4/10

Poor

10 Dec 2025

Alexander

The staff were great, but that didn't make up for the stiff mattress, noisy room, smelly hallway, broken elevator, cramped shower, and malfunctioning keycards. If you're on a budget and only staying a couple nights you could choose this, but if you can afford it make another choice.

Leisure Self

2/10

Poor

08 Dec 2025

Kwaku

I could not even get to check in after being made to wait for about an hour. As if that was not bad enough, I asked to use the restroom - while’s waiting and I was rudely told the rest room was out of service, really? in a hotel ?

For a hotel, it was surprising that there was absolutely no place available to use the restroom, especially when I had been made to wait close to an hour

Mind you this was around 7:30pm in the evening - not that I got before there before check in time. Really bad experience ! I simply left.

2/10

Poor

07 Dec 2025

Anup

Room was not ready
The front desk showed attitude when I asked about the elevator, which was not working

10/10

Exceptional

04 Dec 2025

Muhammad

Great

2/10

Poor

30 Nov 2025

Jordan

Had a two day stay and staff DID mention internet and elevators were down but promised it would fixed by end of day (even during holiday weekend) and nothing. Had to be let into room manually by staff until 11pm.

Leisure Self

2/10

Poor

29 Nov 2025

James

Beware! This place is a dive. You will NOT be given a key to your room. After you check in, and they charge your credit card, THEN they will tell you their card key programmer is broken. So no room key for you. It should be illegal to NOT DISCLOSE the lack of room keys BEFORE they take a reservation. This was on a holiday weekend. Very difficult to find other accommodations at 11:30 pm

Friends_and_family Family

4/10

Poor

29 Nov 2025

Diona

There was no wifi and the elevator wasn't working and the staff had to open the door for us whenever we left and came back because she couldn't issue us the key card no curtains on the window

Partner

10/10

Exceptional

15 Nov 2025

Muhammad

Great stay

10/10

Exceptional

15 Nov 2025

Muhammad

Great stay

Business_and_leisure Self

10/10

Exceptional

12 Nov 2025

Diseree

Entrance into lot is a little confusing. Room was very clean and comfortable. Elevator was not working.

Leisure Self

6/10

Pleasant

10 Nov 2025

meilyn

asked for a $100 deposit upon arrival and that was never stated in the policy before i booked the room. I still have not been refunded the deposit

Leisure Friends

2/10

Poor

04 Nov 2025

Kevin

Didn’t receive my security deposits for 3 rooms i paid 300 dollars saying it was going to be returned BE CAREFUL

Leisure Family

2/10

Poor

29 Oct 2025

Sarah

No one at the desk to check me in. Called the after hours posted on the wall with no response. Ended up getting a room at the LA Quinta next door. And I was still charged full price for the reservation 😖

Partner

2/10

Poor

27 Oct 2025

Tracy

I’m still waiting on the refund for the deposit. The one perk to this hotel the coffee machine didn’t work. The elevator was broken. It was not the best stay.

6/10

Pleasant

26 Oct 2025

Matthew

Was really the most OK hotel experience I’ve had. My room was clean, the bed was decent, not a whole lot to complain about. I will say the highway noise wasn’t unbearable, but was still very loud. The hallways smell musty and at least while I was there at the elevator wasn’t working half the time. Got the room for a pretty cheap price though so I can’t really expect everything to be perfect. Wasn’t great, but wasn’t horrible either.

Leisure Self

6/10

Pleasant

24 Oct 2025

Lizabeth Carmen

The elevator stopped working the night I checked in. From Friday night to Monday morning, there were no elevators working. My family, including my 85 year old mother, were on the 4th floor. When we asked about getting moved to a lower floor, there was no availability.

The building smells old and dirty.
There was one staff member, unfortunately I don’t remember her name, who was kind and helpful. She was there during the morning shift Saturday and Sunday.

Leisure Family

6/10

Pleasant

23 Oct 2025

Roshelle

Staff was friendly but towels were stained. Room had no toilet paper. We also were only provided with big towels no little towels.

Friends_and_family Friends

8/10

Excellent

21 Oct 2025

Ruben

It was an ok place to stay. Elevator was not working. Toilet got clogged and they fixed it last day. Smell on the stairs and lobby were not that pleasent. It definitely needs some improvements.

Leisure Self

4/10

Poor

20 Oct 2025

Danielle

Not the best. Stained floors, elevators not working, mildew smell everywhere, floors and walls felt damp

4/10

Poor

20 Oct 2025

Jason

The elevator was broken, shower head leaked and mold was forming. Seemed like the leak had been there awhile. Told the staff on a Friday morning and it wasn’t taken care of in addition after telling them again of the leak it took them to Sunday to tell maintance wasn’t there on weekend. The were booked full and couldn’t change our room

Leisure Family

4/10

Poor

20 Oct 2025

Fernando

Room was clean, however we were missing towels upon our arrival. Emergency stairs were very dirty, smelly, sticky, since all guest were using them because there was no elevator in service... and we were in 4th floor.

Friends_and_family Family

4/10

Poor

19 Oct 2025

Heather

Sticky floors, dirty hallways, broken elevator, dog excrement in the stairwell, pillows that smell of body odor… just to name a few issues

Partner

4/10

Poor

18 Oct 2025

Terah

No shower pressure, telephone did not work to call office, t.v. Would not come on; several homeless people hanging out in parking lot. Elevator out of service.

Leisure Friends

4/10

Poor

18 Oct 2025

Jennifer

The staff was friendly and helpful, but could not make up for all the things that were wrong. The Queen sized mattress was really only good for one person, as one side was so broken down that could not sit or sleep on it. The elevator was broken, and we were on the third floor. The complimentary coffee machine in the lobby only had decaf. Took forever to check in, as the lone person at the desk had to go upstairs to help a tenant who was locked out of his room. Will not stay at this location or any other Woodspring suites ever again.

Leisure Partner

6/10

Pleasant

17 Oct 2025

Sara

The sweet girl at the front desk when we arrived at 1am was a darling. The elevator did not work so we did have to go up 4 stories with a week worth of luggage but it wasn't that big a deal. Also i had reserved a 2Q room and in their system it showed 1k room. She fixed that quickly too.

Friends_and_family Family

10/10

Exceptional

16 Oct 2025

Kimberly

Great stay

10/10

Exceptional

07 Oct 2025

Jimmy

Great service, friendly & respectful

Self

2/10

Poor

06 Oct 2025

William

No breakfast or restaurant near property
Beds were too tall and inaccessible to wheelchair user

Leisure Self

4/10

Poor

03 Oct 2025

Luis

The hall had a weird smell and the room smelled like chemicals or cleaning products a lot

2/10

Poor

30 Sep 2025

Manuela

Elevator not working
Sheets gray and stained
One tiny bar of soap for shower and hands
No wash cloths, no hand towels, no kleenex
Only two pillow provided

Leisure Family

2/10

Poor

25 Sep 2025

Dennis

Worn out

No lounge chair in room, no coffee maker, elevator broken. Chair at desk, upholstery was worn with torn fabric.

Self

2/10

Poor

21 Sep 2025

LaKesha

Horrible Hotel with No Front Desk Staff

We were unable to check into our room when we arrived at 4:00,pm because their systems were down. I contacted them at 10:30 pm to see if we could check in and was told yes because our room Was already paid in full but whrn we arrived there was no one at the front desk to give us a room card, nor a hotel phone available to dail 500 per their sign. I called the msin numbet several times and was advised I would have to get a refund from my third party I booked with. This is ridiculous that I paid for a room in full and was unable to check in due to no one being available to let us in. I have NEVER been to a hotel that didn't gave someone on site! I am requesting a full refund!

Friends_and_family Family

6/10

Pleasant

13 Sep 2025

Myo

No elevator service

Partner

6/10

Pleasant

13 Sep 2025

Roger

The elevator wasn't working, and I had to walk three flights of stairs. The lack of an elevator meant that room cleaning service couldn't access the upper three floors of the facility.

10/10

Exceptional

30 Aug 2025

Ever

Very nice and clean

2/10

Poor

03 Aug 2025

Katya

neglected, dirty hallways, smell of marijuana, noisy and incredulous staff, they don't know anything, laundry without supplies,

Leisure Family_with_children

10/10

Exceptional

28 Jul 2025

Nathan

Clean and nice

Business_and_leisure Self

2/10

Poor

23 Jul 2025

Ashley

parking lot was difficult to find and also the rooms were just horrible, no shampoo, no conditioner no soap. Also bed was like a rock and sheets stained.

10/10

Exceptional

17 Jul 2025

Maricela

no further comments, everything was good.

Business Family

10/10

Exceptional

16 Jul 2025

Corey

Pretty nice for the price

Leisure Self

10/10

Exceptional

16 Jul 2025

Jesus

5 stars

The best family was happy

Friends_and_family Family

6/10

Pleasant

12 Jul 2025

Ericnisha

Hotel review

It wasn't too bad! I ask for a room on the top floor for more quiet and nobody stomping above me. My room was clean but look like they didn’t clean the floor. Also the people next to me was playing music loud until 2am and one night I heard them arguing and yelling. The trash bags in the room are so cheap, my bags broke on me and didn’t have but one extra bag to use. No housekeeping while you stay I had to walk to the dumpster to take my trash bags.The front desk people are nice and it not too bad of a stay, It can be better though.

Self

10/10

Exceptional

11 Jul 2025

Nathan

Very clean and quiet hotel people were very nice and room was very spacious and clean and comfortable

Family

10/10

Exceptional

03 Jul 2025

Charles

I liked the young lady who helped me with checking in. Very nice and helpful.

Leisure Self

6/10

Pleasant

21 Jun 2025

John

Lacking customer service. Kitchen had no essentials:/

Leisure Partner

10/10

Exceptional

09 Jun 2025

Jonathan

Likes: Clean rooms, cooktop in kitchenette, secured doors in between lobby and hotel rooms.

Dislikes: No dishes/silverware/cookware provided in kitchenette.

Business_and_leisure Family

10/10

Exceptional

08 Jun 2025

Alfredo

Been here twice, next time in Austin will come back to this hotel.

Leisure Self

4/10

Poor

06 Jun 2025

ALVINO

Was there fir 2 nights, had a strange odor in the room, there was a hole on the shower head and was flimsy