Name: Village Motor Inn
Address: 3012 S Congress Ave, Austin (tx), 78704, US

10/10

Exceptional

16 Jul 2026

Johnny

Wiw

Friends

10/10

Exceptional

12 Jul 2026

Tracey

The manager was friendly and very nice. Although charged me 50.00 for a set of sheets. I when I need a short vacation I will come here again

2/10

Poor

09 Jul 2026

Cody

Room was very unclean.

2/10

Poor

07 Jul 2026

Cody

Rooms disgustingly dirty. Indian guy running the building made me leave from 11-3 for 4 hours after I extended another 2 nights and I was trying to explain how I stayed at at 50+ hotels and never had to check and and come back. He said I was wasting his time and yelling at me and when I came back he put me in a different room when I could’ve just stayed in the same room like every other hotel I’ve ever stayed at. I stepped on a sharp object so don’t walk barefoot in there and there was blood and god knows what else was all over the walls. Pillows were as thin as my wallet. Parking was fine bc no one was there probably dude to the behavior of owner and lack of cleanliness. The bed you could just feel springs no mattress and woke up with severe back pain. I HIGHLY recommend staying away from this motel. It’s cheap but pay 20$ more and get a nice motel. Worst experience in Austin I’ve ever had

Self

8/10

Excellent

30 Jun 2026

Michael

Good decent place for the price. Great location in south austin yet near Don town aswell

Self

6/10

Pleasant

28 Jun 2026

Mark

Very helpful staff but infested with cockroaches etc. The wifi can only be accessed if you are close to the office. Bus ride downtown just outside the property.

Self

8/10

Excellent

25 Jun 2026

Carlos

Location, location, Location.

Self

2/10

Poor

23 Jun 2026

Ricky

This property should not be listed on Expedia in its current condition. I believe it requires inspection by the appropriate housing or health authorities in Austin due to serious maintenance and sanitation concerns.

Upon arrival, I observed roaches and a cracked toilet, among other issues that negatively impacted the habitability of the unit. As a result, I am requesting a full refund for my stay.

I have video evidence documenting the condition of the property and can provide this documentation upon request. I respectfully ask that Expedia review this matter promptly and process a refund based on the conditions encountered.

If you are submitting this directly to Expedia, I can also make it more assertive and consumer-rights focused while remaining professional.

Self

2/10

Poor

21 Jun 2026

Jacqueline

Mold growing on ac. Mold on bathroom towels. Bathroom floor dirty. Broken sink and tub. And the room smelled. Horrible. Staff does speak English well. The worst experience ever.

2/10

Poor

20 Jun 2026

Kimberly

Filthy rooms bed shower “check in lobby area” rude staff. Smells like cigarettes and throw up. Simply waiting my refund at this time. I could not bring myself to stay here.

Family_with_children

4/10

Poor

15 Jun 2026

GIlbert

Roaches, cig but in room

Self

2/10

Poor

14 Jun 2026

Feifan

huge somking smell

Self

2/10

Poor

12 Jun 2026

Sharaymond

Black molds in restroom, electric kept going out, sheets dirty

Friends_and_family Family

2/10

Poor

12 Jun 2026

Sharaymond

Creakheads everywhere, needles all on the ground

Friends_and_family Family

2/10

Poor

12 Jun 2026

Sharaymond

Everything broken in room, walls were all written on

Friends_and_family Family

6/10

Pleasant

12 Jun 2026

Robert

Good place to stay

Self

10/10

Exceptional

11 Jun 2026

Massimigliano

Great room for a simple trip. Staff was great

Self

4/10

Poor

11 Jun 2026

Tracey

It was ok

Self

2/10

Poor

11 Jun 2026

Tracey

The first time I checked in was wonder the lady was very friendly and helpful but the second time was actually a nightmare not only did I lose 94.00 but I lost the room because they wanted a 50.00 deposit which I did not have when I asked where it said I needed a deposit was a small printed paper than no one would see if they have bad eye sight. You should take the off immediately

Self

8/10

Excellent

10 Jun 2026

GIlbert

Roaches basic cable controller hard to work stairs to climb sheets still smelled like smoke

Self

6/10

Pleasant

08 Jun 2026

Steven

Could use some improvement

Friends_and_family Friends

10/10

Exceptional

03 Jun 2026

Sharaymond

Nice property with a very kind owner. My room needed a little cleaning when I arrived, but overall I’ve had a peaceful and comfortable stay. I appreciate the hospitality and the calm environment.

10/10

Exceptional

01 Jun 2026

Ernesto

Un lugar muy tranquilo y privado para descansar

Friends

2/10

Poor

26 May 2026

Joseph

Be kind to yourself - Find another motel.

Self

2/10

Poor

24 May 2026

Ruben

This place is the worst place to stay at. Not higyenic at all. Barely any service and super rude people. The place it’s nasty and smells bad. There was even blood marks in the floor. The towels were dirty and no security at all. When checkout was close the recepcionist opened our room door without any permission while we were in bed still. He was literally screaming at me telling me to get out already. DONT STAY HERE.

Partner

2/10

Poor

18 May 2026

Jennifer

This place is the worst. I stayed there maybe an hour after checking in. I was walking to the bathroom and where the carpet meets the tile stepped on a nail or staple and punctured my foot the bathroom had mold all over the place.

Partner

2/10

Poor

18 May 2026

Angel

I would like to file a complaint regarding this reservation! The hotel was extremely dirty! The room was absolutely disgusting.
The toilet seat was broken.
The sink was broken.
The carpet was dirty and full of hair!
The walls were dirty—smeared with food, I think!
The microwave was filthy; it even had spoons left inside.
The drawers were disgusting and also contained spoons.
The lamps were all rusted and covered in grime, and the curtains reeked of cigarette smoke.
The bathroom towels were of very poor quality and stained.
The bedding smelled terrible, and the sheets were stained.
The internet wasn't working.
The hot water in the shower didn't get hot enough.
And the showerhead sprayed water everywhere, soaking the entire bathroom floor!
The refrigerator didn't cool sufficiently; our drinks stayed warm.
And the air conditioner was very noisy and didn't cool the room enough!
I complained to the staff and voiced my grievances, but they offered no solution. They told me I could go to another hotel if I didn't like this one, but that they could not issue a refund—and that they didn't have any other rooms available anyway!
I believe this hotel does not meet the necessary standards to provide hospitality services!
A horrible experience. I always book my hotels through Expedia, and I have never—ever—had such an outrageously bad experience as this one!

Self

2/10

Poor

17 May 2026

Matthew

The room had a terrible mode problem. The first room they tried to put us in. They were kind of rude when it came down to understanding my frustrations honestly charge for a $50 deposit that should not have been charged if you ask me with the conditions of the room overall I have no idea how they’re still open.

Friends

2/10

Poor

15 May 2026

Joel

This is not suppose to be used, very dangerous, the whole place is falling apart and nothing I mean nothing is clean. Got sick from molds, cuz the whole place is to be tear down. Just stay in your car if that's the last place.

Self

2/10

Poor

11 May 2026

James

Staff was very rude. I never received my deposit back and when I call I was told it would go to my card

Self

2/10

Poor

11 May 2026

Adela

Room I was first given was horrible, walls and ceiling peeling, floor not clean, chair broken... Asked for a different room ... manager says he has no rooms avail although parking lot empty.... had to pay 1o dollar mor e per night to get a slightly better room.... there was no refund available... ... not friendly... do not go there...

Self

2/10

Poor

08 May 2026

Cindi

The place was awful left the same night and didn't even get a refund there was bed bugs it was awful

Partner

10/10

Exceptional

28 Apr 2026

Aaron

very respectful and efficient to me

Self

8/10

Excellent

26 Apr 2026

Aaron

very decent for the area. convenient to everything south austin! it's usually quiet. I haven't had many issues at all

Self

2/10

Poor

26 Apr 2026

Roger

They took my money and made me pay for a deposit then keep me out a hour later because I had a guest over and then still called the cops on me and Expedia refused to help me in anyway I would never rent a room from them both Expedia or village motor inn.

Self

2/10

Poor

18 Apr 2026

Ines

I had a very disappointing experience at this hotel. When I arrived, the staff member didn’t even greet me or say hello, which immediately set a negative tone.

When we went to our room, it smelled strongly of cigarette smoke. The bed sheets had cigarette burn holes, there were hairs on the toilet seat, the sink was broken, and there was dust everywhere. It was clearly not cleaned properly.

After we complained, they reluctantly agreed to change our room, but the staff seemed annoyed by the request. The second room was slightly better, but still far from acceptable. It was still dirty, and the sheets had an unpleasant odor, almost like urine.

Overall, this was a very poor experience, and I would not recommend staying here.

Friends_and_family Friends

2/10

Poor

07 Apr 2026

Hamid

The absolute worse place to stay full of homeless and problematic people coming and going in and out of property all the time, up until 3:00 am in the morning

10/10

Exceptional

05 Apr 2026

Gregg

Everything worked well.

2/10

Poor

01 Apr 2026

Krystyna

Don't stay here. Everything about this place is disgusting. EVERY SINGLE THING IS DISGUSTING. The manager, the property, the other people staying there, the room, the smell, the walls, the bugs, the hair everywhere, the stains, the shredded cheese in the already slept in sheet. And they force you to sign a paper saying there are no refunds no matter what. DO. NOT. STAY. HERE.

10/10

Exceptional

29 Mar 2026

Andres

It would turn off occasionally and get warm in the the room. Room was clean. Staff friendly. Parking was well lit and felt safe

Friends_and_family Friends

10/10

Exceptional

28 Mar 2026

William

ok

2/10

Poor

28 Mar 2026

Sydney

AC worked fine. Rest of the room was a disgusting mess. got a rash almost immediately after touching the bed sheets. trash and grime all over. I’m not often one to judge like this but this place was sketchy and gross

Partner

6/10

Pleasant

19 Mar 2026

Ghislaine

We slept well, and there were a microwave and refrigerator. No tissues, no cups. Of course no coffee maker. The bare necessities. Pretty clean, and the parking seemed to be safe.
Structurally . the bathroom ceiling needs work.
the manager was nice, to the point.

Partner

2/10

Poor

17 Mar 2026

Jennifer

Aweful place to stay felt unsafe!!

Partner

4/10

Poor

16 Mar 2026

Vicente

Really old but if you’re in a pin I guess.

2/10

Poor

13 Mar 2026

Randal

So disappointed. I get it is budget priced. The room was filthy. No clean sheets, holes in the walls, smell of smoke in non-smoking room, leftover condiments in the fridge. The place did not have a safe feel to it.

Self

2/10

Poor

20 Feb 2026

Abigail

I was pretty disgusted when i found rat poop on the tables and some black stuff in the shower. I honestly just got there and fell asleep. When i woke up to take a shower i found all of that. I wouldnt recommend this place at all.

Self

2/10

Poor

11 Feb 2026

James

Dirty and got charged twice

2/10

Poor

31 Jan 2026

Richard

The Manager/Owner refused to let me check into the room

Self

6/10

Pleasant

14 Jan 2026

Aaron

The fridge didn't work, the bathroom ceiling leaked when the person in the room upstairs took a shower. Other then that it was good

6/10

Pleasant

30 Dec 2025

Adrian

It’s good for sleep about it

Business

4/10

Poor

16 Dec 2025

Randy

Heat and ac worked which was a pleasant surprise. No blanket. Just 2 sheets. Tv was over the air not cable. Ceiling was falling apart. Stuff from previous resident left in drawers. Broken glass all over outside the room. Black out blinds were decent. Hot water was sporadic. 50 dollar deposit was refunded quickly. Holes in doors. Door lock was broken. To make it worse as we were leaving we watched the guy from the front desk go in our room and remade the bed with the same bedding we had just used (unwashed). We have stayed here before. They do have rooms in better condition. Also worse. Stayed a couple years ago and microwave and fridge and heat did not work and they did not help me out. But this time seemed better. Until watching the bed made reusing my sheets I would have still stayed again.

Business

2/10

Poor

10 Dec 2025

Adrienne

Yes very very upset! I was placed on the 3rd floor in a stinky dirty room,, I asked for non smoking and got a smoking room. It was horrible

Business_and_leisure Self

2/10

Poor

04 Dec 2025

Chris

Roaches, flies to start. Negligent maintenance and upkeep would be an understatement. Gross, filthy. Didnt sleep do to my room mates ( roaches and flies ). Do yourself a favor… dont stay here unless you are heavily into crack.

Business Self

8/10

Excellent

02 Dec 2025

Ralph

Fast check in and check out. Room had all light fixtures working just needed an additional bulb above bathroom sink. I love that the room had a microwave and mini fridge that worked properly. The complex was very quiet and 3 minutes away from transit bus stops. Cornerstore was next door along with a restaurant.

6/10

Pleasant

23 Nov 2025

Moses

Walls show wear, fixtures are tarnished, towels are thin. You can hear several neighbors.

Self

6/10

Pleasant

23 Nov 2025

Erik

service at desk was terrible

Partner

8/10

Excellent

20 Nov 2025

Max

Yes

Friends_and_family Friends

4/10

Poor

19 Nov 2025

Kevin

The staff were very kind. The room was dirty and damaged.
There was frequent 3 minute traffic coming and going from some rooms, and a freak show of tweakers spilling onto the property. I won't be staying there again.

Leisure Self

2/10

Poor

16 Nov 2025

Molly

The staff was RUDE! I explained to them I’m having health issues, they refused to move me to a room on the ground floor. They refused to bring clean towels to my room. I’ve stayed there during travel to Austin before, I like the SOCO area. This place has lost a repeat customer!

Self

10/10

Exceptional

12 Nov 2025

Sharon

The room is ok. The staff was wonderful

Business_and_leisure Family

8/10

Excellent

31 Oct 2025

FLOR DEL RIO

More towels need extra blankets .. everything else was great thank you

Business_and_leisure Partner

4/10

Poor

30 Oct 2025

Marie

Room was in worn condition - this place is bare bones. I think there were mites or something in the bed because my skin was crawling at night.

Business

4/10

Poor

27 Oct 2025

Eric

The pictures don't match the hotel. There is alot of homeless hanging around all day and night. Room was decent for the price but if you want to feel safe I wouldn't pick this one.

Friends_and_family Friends

2/10

Poor

25 Oct 2025

Jaimie

Place was disgusting

Business_and_leisure Partner

2/10

Poor

23 Oct 2025

Nate

Basically a slum. Health hazard.

Most other hotels were booked out due to an event, so I made the mistake of getting this one last minute.

Everything is poorly maintained, stairwell smelled like urine, random graffiti on the walls. When I entered the room and turned on the lights, saw a couple bugs scurry away from the sink. Same thing in the bathroom, bugs scurrying away from the toilet.

The air conditioning unit had mold visibly growing in it, and I had to turn it off because I could feel my throat becoming irritated by mold spores/mycotoxins in the air. A person with mold sensitivities could have been significantly harmed by that level of exposure.

Business

10/10

Exceptional

22 Oct 2025

Sodiq

Nice

2/10

Poor

16 Oct 2025

Samantha

Was dirty, dangerous, unsafe place

2/10

Poor

16 Oct 2025

Fermin

Staff was very friendly but property is overrun with drug users. You get what you pay for I guess!

Leisure Self

2/10

Poor

14 Oct 2025

Miguel

Disappointed with the employee and they were rude and disrespectful and my room was infested with bugs

Business

2/10

Poor

14 Oct 2025

Bauclair

Property needs real upgrades

4/10

Poor

03 Oct 2025

Bryce

Several items in the room needed fixed or updated. Property was not kept up. Not much in the area within walking, although bus stop was across the street.

Homeless people were always present on the property and things could get loud from time to time - heard from inside the room.

Spend a few more dollars and stay in somewhere better.

Self

8/10

Excellent

02 Oct 2025

Alan

Nice place, insect free. Folks running it nice and professional.

10/10

Exceptional

24 Sep 2025

Louis

Staff is always nice

Leisure Family

2/10

Poor

19 Sep 2025

Alma

Very dirty place

Self

4/10

Poor

19 Sep 2025

Kenneth

Staff unprofessional. Refused to honor my reservation without paying a $50 cash deposit. They claimed to Expedia that they gave me a room which is not true. I had to get another hotel.

Business_and_leisure Self

2/10

Poor

07 Sep 2025

Verified traveler

Don’t Stay Here

room had bugs in it. plenty of stains everywhere where others have smashed bugs in the walls. bathroom smelled like a port a potty. while room was damp and smelled like mold.

Friends_and_family Friends

2/10

Poor

05 Sep 2025

Timothy

Staff was rude and disrespectful. The property has obvious prostitutes in every other room open drug use in the parking lot and it looks nothing like the pictures. It’s dirty disgusting and you should not stay here. I

Business

2/10

Poor

29 Aug 2025

Dolores

This place is Extremity danger

Business Self

2/10

Poor

24 Aug 2025

DEAN

This was nothing like what was advertised. Dirty, amenities non-functional. Roaches and worn linens. Drug deals and prostitution literally next door. Holes in the doors and damaged walls.
The cash deposit they demanded for prepaid rooms was NOT fully refunded on checkout as promised.
If Expedia is willing to accept and list these properties, I'm done with Expedia.
How can I get my unrecovered deposit refund?
How can I be refunded for the whole horrible experience?

Business Friends

2/10

Poor

12 Aug 2025

Kole

Would like another room free

Business Self

2/10

Poor

14 Jul 2025

Oscar

Didn’t even bother checking in there were people outside just drinking alcohol and seemed pretty unusual and unsafe at 2 PM in the evening. Drive through the parking lot and found another hotel, same price better quality.

2/10

Poor

04 Jul 2025

James

Broken vanity top, cracked toilet tank, furnishings banged up. Dirty carpet. Drug. Activity everywhere.

Business Self

10/10

Exceptional

01 Jul 2025

Dietrich

It’s a cool place cheap and affordable

4/10

Poor

30 Jun 2025

Michelle

Won’t go again

It’s a very old property and not that well maintained

Self

4/10

Poor

26 Jun 2025

Victor

Don’t go here

4/10

Poor

23 Jun 2025

Susana

I got 2 rooms and one was worse then the other. The paint was all patchy the mattresses in both rooms were stained.I saw a roach in my room ,homeless ppl knocking on the doors . Office staff not welcoming.

Leisure Family

2/10

Poor

11 Jun 2025

Francisco

Owner is very nice man but the property is in shambles and very dirty. For the price I can't complain but you are getting what you pay for here

10/10

Exceptional

10 Jun 2025

Francisco

It's very very dirty.

Leisure Self

4/10

Poor

08 Jun 2025

Verified traveler

South Congress Ave place

Needs image improvement. Has possibilities. Water from faucet and shower had moldy smell. We did not drink the water. Unfortunate that there are many homeless in the area and few customers.

Business

10/10

Exceptional

28 May 2025

Miguel

The staff are such adorable people I love them all and I love how they help the customers out anyway they can

Business_and_leisure Self

2/10

Poor

25 May 2025

Carissa

When I checked in the staff was rude the whole time. This place was extremely dangerous to the point when I went out to eat, I didn’t come back and didn’t even go in the room because of how uncomfortable I felt. I wish I looked at the yelp reviews before looking on here.

Leisure Partner

2/10

Poor

12 May 2025

Travis

The little clerk is very rude . He’s not helpful at all if he don’t like his job he should quit

Leisure Friends

2/10

Poor

12 May 2025

JESSICA

Good location and older hotel but they didnt let me checkin ans still haven't refunded my money.

Leisure Self

2/10

Poor

10 May 2025

Md Fazlay

Horrible and waste of money

If there was a negative star, I would have given that. It’s just torture and waste of money. Cockroach in the washroom, bad smell from the room, and feels like living in an indian slum (may be because the owner is from there). You will get sick. Don’t fall for the price. No wifi, nothing. Believe me you won’t stay for free here.

Friends_and_family Family

2/10

Poor

10 May 2025

Dustin

There was a rag tied onto the shower. The shower was gross. The whole place. Trap house vibes.

2/10

Poor

06 May 2025

George

Room had bloodstains on wall by sink. Stains on sheets. Bathroom door was taped together. Toilet paper holder missing. Paint peeling off ceiling in bathroom. Had to call 911 at 6:30 am for man banging on room door next to ours. Police said I was one of several callers reporting incident. Police came again after man came back and banged on door more. Terrible experience. You couldn't PAY me to stay there, it's that bad. I don't know why Expedia even advertises it. Shame on them!

Leisure Family

6/10

Pleasant

03 May 2025

Braen

Friendly staff but the floors were dirty, bathroom door had a hole in it. The room smelled like stale cigarette. The price was qorth the $71 to be close by

Friends_and_family Family

4/10

Poor

02 May 2025

Joseph

I only chose this place because it was near the venue i was going to. I will not be staying here again...i would rather stay in San Antonio and drive to the venue from there than stay at this place again. I felt dirtier after showering it was so filthy.

Leisure Partner

10/10

Exceptional

01 May 2025

Joe

They were nice

Business_and_leisure Self