Name: Aiden By Best Western Austin City Hotel
Address: 2200 S I H 35, Austin, 78704, US

10/10

Exceptional

23 Jul 2026

Angie

Beautiful!

8/10

Excellent

23 Jul 2026

Donna

Overall, this hotel was a good fit for our family, and we'd stay here again.
Our kids loved the hotel's quirky personality, and the pool area was excellent. The breakfast buffet also had a good variety of options, and the ladies working there were especially friendly and welcoming.
Our room with two double beds was comfortable and met our needs. The location was very convenient, close to Congress Avenue, H-E-B, restaurants, and the expressway, making it easy to get around Austin.
- The only real drawback was the musty, humid smell in the lobby and our room. It was especially strong in the lobby and bothered my allergies throughout our stay.
Overall, we enjoyed our stay, and despite the odor issue, we would stay here again.

10/10

Exceptional

22 Jul 2026

Amy

Great stay!
Loved everything about the hotel!

10/10

Exceptional

21 Jul 2026

sunny

Clean room, great location! Did not try the breakfast but it was available! Friendly staff!

Friends

10/10

Exceptional

21 Jul 2026

Jennifer

The room was clean, but it rained during my day so I didn’t get to enjoy the pool so next time! The location was good and the staff were great also

Self

10/10

Exceptional

21 Jul 2026

Bryan

Great place, good value, helpful staff. It's a little confusing together around to the different areas, but overall excellent value.

10/10

Exceptional

20 Jul 2026

Khem Kefaab MenNefer

Great customer service at the desk

Family

10/10

Exceptional

20 Jul 2026

DANI

Well, this is a gem of a property. I’m very happy I found it and I will be back again. I felt that the staff was particularly exceptional from being greeted or being cared for. Even when I missed the breakfast time, they even offered me a grab and go bag so I did not go hungry. How amazing is that?!?

Self

10/10

Exceptional

19 Jul 2026

Amber

Excellent hotel! Super clean and the friendliest staff. Breakfast buffet was good.

Family_with_children

4/10

Poor

17 Jul 2026

Susan

the hotel smells very musty

10/10

Exceptional

17 Jul 2026

Juan

Room was clean and nice

Partner

8/10

Excellent

15 Jul 2026

Samantha

Pool/Hot Tub are a little dirty, could have maintained better but other than that our stay was awesome!

Partner

8/10

Excellent

14 Jul 2026

Sandra

Excellent choice, super clean room and quiet place

10/10

Exceptional

13 Jul 2026

Hector

Great stay! Staff was extremely helpful!

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Maureen Jane

Amazing EVERYTHING

Friends

8/10

Excellent

13 Jul 2026

Marwah

Overall, the hotel was good, but the beds were too small—they were two full beds instead of the two queen beds we expected. Breakfast was mostly pork products, so it wasn’t accommodating for all visitors. Other than that, everything was good.

Family_with_children

8/10

Excellent

12 Jul 2026

John

Satisfied

Friends

10/10

Exceptional

12 Jul 2026

Kimberly

Everything was perfect loved the pool

8/10

Excellent

11 Jul 2026

John

Good hotel with a quicky vibe, good location with easy access to the city (if you have a car)

Family

10/10

Exceptional

11 Jul 2026

kelly

Well kept, friendly staff and very helpful

Friends_and_family Friends

10/10

Exceptional

09 Jul 2026

Konstantinos S

Beautiful property and friendly staff definitely will be back!

Partner

8/10

Excellent

07 Jul 2026

Lauren

Hotel was in a great area - very easy to get around. Breakfast was sufficient for continental. We didn’t eat at the attached restaurant, but heard good things and it’s convenient that it’s on property. Beds were very small (my fault for not noting that they were doubles) and the bathroom was a little odd - toilet and shower were very low to the ground. It was also a little noisy at night. Not sure I would stay again, but it was a fine hotel.

Family_with_children

10/10

Exceptional

05 Jul 2026

Jessica

Great location close to downtown. Nice staff and great breakfast selections. The pool was fun but I got bit by mosquitoes sitting in the loungers. The room was clean and comfortable.

Family_with_children

10/10

Exceptional

05 Jul 2026

Natasha

We had a great stay at this hotel. We loved hanging out at the pool and the breakfast was good. We used the fitness center everyday and it was great for a little hotel gym. The staff were very friendly and helpful, and the sushi restaurant was delicious. We’ll definitely be back next time we’re in Austin.

Family_with_children

4/10

Poor

05 Jul 2026

Rich

I was heading to Austin for the first time and booked this hotel, which had good reviews. However, major weather warnings were posting and I called to ask if it was safe to come. The person at the desk told me they were on a hill and it should be fine. As I was driving there from New Mexico I found out that cars were getting stuck on the road and conditions were horrible. I diverted to Oklahoma City instead but could never get ahold of the hotel for a refund. And hotels.com tried to contact them for a refund, but couldn't even get ahold of them. Seems a bit ridiculous not to give a refund when the weather makes it all but impossible to get to the hotel ...

Self

6/10

Pleasant

04 Jul 2026

Fahad

Breakfast was good but property and room’s are very old style and not well maintained. I will not recommend this place for family

Family_with_children

6/10

Pleasant

04 Jul 2026

homa

First we got a room on first floor. the whole first floor and specially the room we got, it was smelling extremely bad. Staff were very nice they changed our room immediately.
The breakfast was really bad too compared to to other hotels around the same price

4/10

Poor

04 Jul 2026

Min

This is definitely not a 4-star hotel. Location is good but the facility is very old. Found bug in the bath tub. Breakfast is so so, not high quality.

Family

8/10

Excellent

04 Jul 2026

angela

Room was nice, pretty quiet hotel which is always appreciated. Pool and jacuzzi was nice, outside area was nice too. Breakfast was okay.

Partner

10/10

Exceptional

03 Jul 2026

marc

The hotel has a great vibe, fun decorations, great pool area, helpful staff, clean
/comfortable rooms, delicious restaurant attached with full bar. 5 - 15 minutes from everything you want to do while visiting Austin.

Partner

8/10

Excellent

02 Jul 2026

ANNA

A unique hotel. I was bothered by the heavy perfume used to mask the smell of mold. The pool and hot tub were closed.

Self

8/10

Excellent

01 Jul 2026

Ann

Overall, it was a good stay of you are staying for a short trip. The workers are amazing. Property is a little smaller but well kept. Rooms are a little older and musty but the TV is huge.

10/10

Exceptional

01 Jul 2026

Judy Tricia

It was a nice overnight stay. I will book again if i will go back to Austin

Self

10/10

Exceptional

30 Jun 2026

Adrian

Awesome time there! Can’t beat it

Self

10/10

Exceptional

29 Jun 2026

Taylor

Amazing staff! Raul at the front desk was so helpful, thoughtful and communicative

Family

10/10

Exceptional

29 Jun 2026

Alyssa

Great stay! Delicious food! Friendly staff!

Friends

10/10

Exceptional

29 Jun 2026

Jocelyn

This was perfect! The pool was clean and family friendly. Our rooms were clean and had a great bathroom. I highly recommend!

Family

10/10

Exceptional

28 Jun 2026

Brandie

Enjoyed the room it was a great experience. The price was great too!

Partner

6/10

Pleasant

28 Jun 2026

Shawn

It felt more like a 3-star than a 4-star. The wall art and vibe were unique. The hotel looked and felt old. People in rooms could easily be heard from the hallway and the people in the hallway could easily be heard in the rooms. The bathroom was small. I couldn’t get their electric vehicle charger to work and the front desk couldn’t help me because it was 3rd party. The pool was out of service the first day we were there. The air conditioner was one of those loud, wall air conditioners they mainly loud sounds every hour or so that was loud enough to wake us up. It was quite close to a major highway with poor noise reduction as we could hear cars driving by on the highway. Most 4-star hotels have a bar/restaurant and sometimes a separate eating area. This had an independently operated sushi restaurant.

Partner

10/10

Exceptional

28 Jun 2026

Karen

Loved how quiet the hotel was. Nice pool and hot tub. Loved the king size bed! Breakfast was great and the dining room its beautiful too.

Partner

4/10

Poor

27 Jun 2026

Melissabel

The staff was nice however the room I stayed in was not very clean and there were roaches. Also the pool was closed for the days we were there.

Friends

10/10

Exceptional

27 Jun 2026

Briant

Hhi

10/10

Exceptional

26 Jun 2026

Dawid

This was a fantastic hotel in an excellent location, all for a great price. The property was very clean, and the breakfast was good. I would absolutely stay here again!

Friends_and_family Family

10/10

Exceptional

24 Jun 2026

Brenda

It gives you an awesome experience for your buck. Super friendly staff and clean!

10/10

Exceptional

23 Jun 2026

Dena

The staff was very friendly and helpful. Breakfast was solid.

10/10

Exceptional

22 Jun 2026

Charlotte

Nice hotel. Challenging to access if you aren't used to Austin.

Self

10/10

Exceptional

20 Jun 2026

Kali

My family and I were extremely pleased with this hotel. The hotel staff was incredibly nice and informative. We also really enjoyed the ambiance of the decor, from lighting, wallpaper to paintings. My son and I loved the pool and how it was tucked in the middle of all the hotel rooms. Most definitely a 5 star stay for us!

Friends_and_family Family

10/10

Exceptional

20 Jun 2026

Joel

Super cool and funky hotel just South of Austin,, Staff was phenomenal couldn’t recommend this more!!! Loved the style and the stay

Family

10/10

Exceptional

19 Jun 2026

Leina

I love it, if you don't want to eat outside just go to the Sushi restaurant, you can ask for \"All you can eat\" or just the regular menu if you are not to Hungry and they are normal plates not only sushi. Also the property was super cozy and the Jacuzzi and pool were súper refreshing on this days.

Partner

8/10

Excellent

18 Jun 2026

Ricardo

Great property, overall good experience. Close to Austin concert scene.

8/10

Excellent

17 Jun 2026

John

The hotel is very cute. I love how it is decorated. My biggest complaint is that the shower in my room didn’t work well. The lever you pull to turn on the shower didn’t work so the water kept coming out of the faucet instead of the showerhead.
Another positive about this hotel is that it has a great location for seeing South Austin as well as the downtown area.

Self

8/10

Excellent

15 Jun 2026

Christopher

A bit dated, wished for a better comforter.

Family_with_children

10/10

Exceptional

15 Jun 2026

Iris

Clean, cute, and comfy. Helpful staff. Will definitely stay again.

Family

10/10

Exceptional

14 Jun 2026

Hilda

clean room

10/10

Exceptional

14 Jun 2026

Kevin

Arrived at 4:30 and was promptly checked in. Front desk clerk offered written suggestions for our stay. Would stay again when in Austin again

Partner

10/10

Exceptional

14 Jun 2026

Ashley

Loved this place! Affordable. Great staff, pool and hot tub were perfect. Free cappuccino and foose ball in the lobby was nice. Has cool vibes all around the property. Short drive to downtown.

Family_with_children

10/10

Exceptional

13 Jun 2026

Hector

Great stay we were coming from the Aiden which has amazing reviews on here (9) but we weren’t happy with the air not working. We came to the Hampton Inn and got a much better experience. There’s street parking in the back so skip the parking fee if you don’t mind walking half a block (50 ft). Everything is close enough and the parking situation was the cherry on top.

6/10

Pleasant

10 Jun 2026

Karissa

Moldy musky smell

Self

10/10

Exceptional

10 Jun 2026

Michael

Very comfortable room and extensive breakfast selection.

Friends_and_family Friends

8/10

Excellent

09 Jun 2026

Angela

Lovely hotel but it needs some TLC ans theres a musky smell throughout. Staff were amazing throughout and very helpful. Tea, coffee and hot chocolate available 24/7 which was a lovely touch. Breakfast was lovely but it could do with changing up to help give a bit of variety - it was the exact same the 2 days we were there. Overall lovely hotel and close to the Interstate and local attractions.

Partner

10/10

Exceptional

08 Jun 2026

Karen

Great value clean room. Would like to stay here again

Self

10/10

Exceptional

08 Jun 2026

Jennifer

One of the best places to stay. Friendly staff, cozy rooms and the vibe is what Austin is all about. Will for sure stay again.

Partner

10/10

Exceptional

07 Jun 2026

Miranda

Staff was great and very helpful. A lot to choose from for breakfast. We will definitely be back!

Partner

6/10

Pleasant

06 Jun 2026

Patty

I didn't get to use much of amenities but cou5be updated.

Family_with_children

10/10

Exceptional

06 Jun 2026

Rachel

My daughter and I were in Austin for a concert downtown and were looking for a place Friday-Sunday that didn’t charge sky high parking fees. Aiden has free parking AND is close to downtown. The pool area is super nice and relaxing! The staff was excellent our whole stay, the breakfast selection was great, and the whole atmosphere was just a great artsy vibe! Will definitely stay here again on our next trip to Austin!

10/10

Exceptional

04 Jun 2026

Carina

Very helpful staff. Room was as imagined very clean nice beds. Pool and hot tub area both great too. Nice to have breakfast on-site- included! And the sushi place is really good! Amazing price for a near downtown hotel!

Friends_and_family Family

10/10

Exceptional

04 Jun 2026

Tobi

Usually don't like hotel pools because they are so boring, but this one was fun and cool, felt like you were somewhere tropical instead of just at a basic hotel. The breakfast was great and had something for everyone.

Friends_and_family Family

10/10

Exceptional

03 Jun 2026

Sandra

Everyone was great and breakfast had a great variety, there’s even a section near the lobby where you can serve yourself coffee any time of day.

Family_with_children

10/10

Exceptional

03 Jun 2026

Juliana

10/10

Friends

10/10

Exceptional

01 Jun 2026

Dylan

Everything was amazing breakfast was good

Friends

10/10

Exceptional

01 Jun 2026

RICHARD

Staff was very friendly. Great vibe!

Partner

10/10

Exceptional

31 May 2026

Berenice

Room came with continental breakfast

10/10

Exceptional

30 May 2026

Monique

We only stayed one night, but really enjoyed everything about this hotel. We will definitely be back!

Family_with_children

10/10

Exceptional

30 May 2026

Hope

Great stay, soft bed, family friendly, and staff was helpful, enjoyed our stay- we will return.

Family_with_children

10/10

Exceptional

29 May 2026

Ashley

Staff was great!

Family

10/10

Exceptional

27 May 2026

Emilia

Beautiful hotel with clean, spacious and clean rooms The area felt safe for the most part, although a few blocks away seemed a bit sketchy. There was complimentary breakfast but we didn’t wake up on time .The parking was free,yey.We used the spa which was very nice .The hotel overll looked ok ,great staff .

Family_with_children

10/10

Exceptional

27 May 2026

Eren

Clean room, good gym, good breakfast!

10/10

Exceptional

26 May 2026

Anne

It was a very unique spot, we liked the vibe and appreciate the attention to details. Thanks!

Partner

8/10

Excellent

26 May 2026

Kelly Marie

Trés bon accueil et trés bon séjour ! Je recommande :-)

10/10

Exceptional

26 May 2026

Brittni

- fitness center. Had tvs at cardio station. Mats, dumbells, & multistation equipment etc. Enough for 3-4 people
- Breakfast was OK. I had scrambled eggs, bacon and oatmeal. glad it was warm buffet style. staff was good at refilling before empty
- beautiful pool/ jacuzzi with Buddhist statues all over. --- vibes !! 9 am -10 pm... the pool temp was perfect & water smooth. 1.5 ft- 8 ft? Depth range. As a mom, I appreciated the sectioned off shallow area
- Guided meditation and music link on nightstand-- vibes ✨️
- Parking lot/ navigation confused me upon check in . Appreciated there was a sign late night acknowledging that the side entry was intentionally closed, & provided the simplest detour to get to the entry gate again.

4 WONDERFUL staff
1. Raul shift< 4 pm - the call before / during arrival he tried to accommodate an earlier check in without unnecessary charges 4 me
2. > 5 pm staff Called 7 min after check in to check on room. He made time
to assist me with the mess i unnecessarily made myself. while balancing others' needs. Conversation starter despite mild attitude from me
3. Sushi bar staff member, Bella willing to trust my word to help me with a difficult accommodation/request that literally set the tone for the night/purpose of my stay.
4. Overnight lady (blonde hair) was definitely accessible @Front Desk like previously said. Escorted me to gym @ 1 am to help how lost I looked with her verbal directions.
Of course I love the wall

Family

10/10

Exceptional

24 May 2026

Darian

Helpful staff and great location.

Self

6/10

Pleasant

24 May 2026

Jim

A bit overrated should be a 7.0
Pictures on line look very nice
Staff very good

Friends_and_family Family

10/10

Exceptional

23 May 2026

Susana

Great location, retro music vibe. Only thing I didn't like was we were put in a room towards the back of the hotel and people kept slamming the gate so wouldn't let you sleep.

Will book again just make sure I dont stay on thar side of the hotel

Friends_and_family Family

10/10

Exceptional

22 May 2026

Yasir

Great location, excellent staff, amazing service! Property is very clean, room was great and definitely will stay here again when in Austin!
Breakfast is mediocre so hope they make it better. Overall great deal!

Family_with_children

10/10

Exceptional

21 May 2026

Kenneth

Loved the pool, was great for the kiddos

Family_with_children

10/10

Exceptional

20 May 2026

Jessica

Great place to stay in Austin! Had back to back shows at Emo’s and this place was super convenient. Austin music themed so that felt appropriate, super clean, beds comfy, would def stay here again!

Partner

8/10

Excellent

19 May 2026

Deborah

Decent breakfast, fabulous staff. Eclectic and quirky Austin vive.

Pet

8/10

Excellent

19 May 2026

Deborah

Nice pool area. Older renovated eclectic property. Pretty cool. Decent breakfast.

Pet

6/10

Pleasant

19 May 2026

Sonia

The checkin person told us and other guests the brekfast was till 10am and a lot of us showed up at 9:15am and breakfast ended at 9am...not sure if that is there default or genuine oversight. The property is clean even though it is off of the highway but in a safe and good neighborhood with free parking

Family_with_children

10/10

Exceptional

18 May 2026

Rebecca

I started staying here last year when I would go to Austin. It's the best. Small quaint hotel. Full breakfast every morning. Rooms are clean and showers are perfect. Will be staying here every time I'm staying on Austin.

Partner

10/10

Exceptional

18 May 2026

Rosemarie

Loved staying at Aiden, the hospitality from the staff was wonderful! The front desk accommodated all our needs and the hotel was clean and beautiful! First time in Austin and when I visit again will definitely stay at the Aiden again! Thank you!!!!! 😊

Friends

8/10

Excellent

18 May 2026

Susan

The room was very clean. The breakfast had a lot to offer. The staff couldn't have been nicer.

10/10

Exceptional

18 May 2026

Robin Donalda

Room was clean. Breakfast was very well done. Staff at restaurant and hotel were top notch. Pool area was great. Very nice set up. I would recommend this hotel for sure.

Friends

10/10

Exceptional

17 May 2026

Paula

Wanted to find a hotel with free parking that was close to downtown and all our other planned activities, and honestly this place was perfect. It’s so close to drive anywhere in Austin I would recommend it for the parking and location alone. Hotel rooms were clean and I have a VERY high standard of cleanliness. Not sure how often they are supposed to clean the rooms but nobody came in to ours until we asked on day 4 for new towels and a sweep of the floor. Breakfast was free and quite convenient. Make sure to have the fruit it’s exceptionally good being that far south. The layout of the hotel is insanity but it was always hilarious trying to find our room. Good thing they put up markers outside the stairwells to help guide you (you’ll see). Would stay here again.

Partner

10/10

Exceptional

16 May 2026

Leah

Great for what I needed— the restaurant smelled weird and the breakfast was not good but otherwise I was happy with my room.

Self

8/10

Excellent

16 May 2026

Gregory

We only stayed one night. There’s an all you can eat sushi restaurant and bar attached to it for $40 a person. We didn’t eat there, very crowded- seemed very popular. The arrows on the signage is confusing and so are the room numbers. The room numbers are layes out like home addresses instead of in order. There is a pool area that seemed like a cool spot for couples to hangout. The hot tub was out of service. The hotel is pet friendly. There are two Tesla chargers, I have a EV but not a Tesla so I couldn’t use them. Parking is very tight. There seems to be homeless that hangout nearby at the gas station across the street. I had to drive around twice because I missed my turn. Hard to get to. We paid $325 for a Saturday night and $50 for our puppy to stay. For a little more I could have stayed at the Hyatt. Decent hotel but a little too pricey for all that I mentioned.

8/10

Excellent

12 May 2026

Lauryn

Everything was clean and staff was super friendly. Would definitely stay here again.

Friends

10/10

Exceptional

12 May 2026

Christa

The facility is cute, staff was wonderful, and restaurant had good food & drinks.

Family_with_children