Name: Sonesta Simply Suites Austin South
Address: 4320 Interstate 35 Service S, Austin, 78745, US

10/10

Exceptional

17 Jul 2026

Devan

Gjiiihhfsgghhhhhhgghjjkkoo

2/10

Poor

05 Jul 2026

Thomas

Cheap hotel by the freeway.

Self

10/10

Exceptional

27 Jun 2026

Deni

The suite was really big and comfortable. Kitchen was nice and convenient with big refrigerator/freezer and free coffee. We had a car so location was good and easy to get to. Too bad we only needed one night there!

Partner

6/10

Pleasant

25 Jun 2026

Justin

It was a good stay other than at 6AM smoke detector in our room started going off...it was the craziest alarm clock I've ever had and scared the absolute hell out of us...and then it just turned off on its own and we fell back asleep and then it happened again at 7AM I honestly have no idea what was going on we didn't even reach out to front desk we just kept going back to sleep there was no fire . It was ringing down the halls in other rooms too

Partner

10/10

Exceptional

23 Jun 2026

Jacqueline

Good experience and clean room

10/10

Exceptional

21 Jun 2026

Kim

Clean. Staff friendly! Cable TV and refrigerator plus coffee ☕️ machine

Self

10/10

Exceptional

21 Jun 2026

Jacqueline

It was a great stay. Ill be back.

10/10

Exceptional

12 Jun 2026

Lizbeth

This is a very simple hotel but I did not lack anything. Everything was very clean. The room was large with a regular side fridge and small burners. The staff is super nice! Right on I35.

Self

6/10

Pleasant

01 Jun 2026

Laurel

Property is very old and smells musty, but it is very clean.

Self

8/10

Excellent

27 May 2026

Stacy

The staff was great. Very accommodating.

Partner

2/10

Poor

23 May 2026

Isabella

The acc was broken all night.

Partner

10/10

Exceptional

18 May 2026

Maria

Cleans too

8/10

Excellent

17 May 2026

Bruce

Nice property and very close to downtown and easy on-off access to the highway.
Overall, I would highly recommend!

Self

6/10

Pleasant

11 May 2026

Indira

Easy to checked in. Elevator wasn't working the whole weekend I was there. Front staff didn't made me aware that it wasn't working until I saw the, \"out of order\" sign.
I stayed in a suite, the bed was comfortable. Kitchen and living room area were fully equipped. As soon as I arrived, I checked the room. I noticed trash in the dining trash can, one of the glasses was still dirty and they had forgotten to put var soap. Everything else was in places

The room had no AC, so would need to leave the door open so air could come on from the living room. Bathtub was repainted. Wifi signal kept going down. TV signal would work for a few minutes then it would go down. I did asked the front desk about the wifi signal and I was tols, someone had a complain and they had reset it. However it

2/10

Poor

11 May 2026

Dennis

I’m not sure how this hotel has an excellent rating. The guests who rated it excellent must really have low standards. My standards are not high, but this this is by far one of the worst hotels I have stayed in. When we pulled into the parking, we had a feeling it wasn’t going to be an excellent stay. Trash scattered across the parking. After we received our room key on the 3rd floor, the receptionist told us it would be faster to park near the side to get tour room quicker. After moving our car and heading to the elevator, we discovered the elevator was near the front. However, it was out of service, so we had to packed several heavy bags up the front the stairs. As we entered our room, I noticed the aluminum panel at the bottom of the door was hanging out. It could have easily cut my wife’s leg or one of my boy’s legs. The sheets appeared washed, but they had reddish brown stains on the top where pillows would sheets. The stains could’ve been from a nose bleed. When we took showers, the bottom of the tub made a loud noise every time we took a step. There was rust built up on the A/C. WILL NOT STAY AT THIS HOTEL AGAIN!!

Friends_and_family Family

4/10

Poor

10 May 2026

Jon

This hotel is very nice, however, the staff is very inconsiderate and not very helpful.
On my very first night staying, there was no ice in our room, because the ice maker in the refrigerator does not work.
I was told that if I wanted ice, I had to drive to Walmart.... at 11:30pm.
So we did without ice.
The next morning, the shower leaked all over the floor and out into the hallway. This is not their fault as it is a shower design for wheelchair use.
But I used my towels to clean and wipe up the floor.
So afterwards I went to the front desk and asked him if they could change my towels, they told me that I needed to find the housekeeping department and take the towels to them.
When I explained that they were soaking wet from cleaning the shower, she said that she would get it taken care of while we were out for a few hours.
When we came back, the towels had not been changed and the floor was still damp. When I went to the front desk to ask if they could get me the new towels, they told me that they went to lunch and did not take care of it.
So I asked him if they could take care of it. And the lady began speaking in Spanish to the people behind her talking about me. And what if the problem I was causing?And how much I was complaining, and using words that were not appropriate.
I think she was totally surprised when I spoke back to her in Spanish and told her that I didn't really care about her attitude, but that I did want my towels changed.

Partner

10/10

Exceptional

09 May 2026

Kenneth

Definitely a wonderful stay. I can’t wait to come back.

Self

8/10

Excellent

08 May 2026

Laura

Elevator not working
People not at front desk

Friends_and_family Family

8/10

Excellent

03 May 2026

Jorge

The room was good and looked remodeled. The hotel itself was outdated and the elevator was not working.

Partner

10/10

Exceptional

29 Apr 2026

Mayumi

I like how the front desk was trained on not saying my room number out loud. I like that they have a microwave in the unit and dishes to use and a dishwasher. It felt really clean and it was a great quality stay. I felt safe because of the two deadbolt locks inside my unit.

Self

10/10

Exceptional

29 Apr 2026

Stephanie

great

Self

4/10

Poor

27 Apr 2026

Dabrina

The card/payment system was malfunctioning upon my arrival which delayed me settling in for the night after traveling & before business meetings the following morning, television/cable was out for the entire hotel for majority of my stay, and 1 out of 5 washers were working. This was determined after I attempted to use another washers. This required myself and other guests to manually transfer soaking wet clothing. Only one washer was labeled as out of order. Others had dirty standing water in them or would not wash at all. This led to wasted laundry product and time. Although there was a staff member that came into the area to mop up the water that dripped from wet clothing, I still had to go tell another staff member about the machines so that they would be properly labeled preventing others from wasting. Also, the amount listed on my receipt was lower than what I actually paid. That’s concerning and questionable.

8/10

Excellent

24 Apr 2026

Kaelena

was ok

10/10

Exceptional

23 Apr 2026

Christian

I enjoyed my stay

Self

8/10

Excellent

20 Apr 2026

Ana M

Coffee pot didn’t work, could’ve deep cleaning

Partner

10/10

Exceptional

17 Apr 2026

Rosine

Clean and nice

Partner

10/10

Exceptional

14 Apr 2026

Dailin

Very clean and lots of amenities .

Partner

10/10

Exceptional

11 Apr 2026

Tammy

Clean and friendly staff

Self

10/10

Exceptional

11 Apr 2026

Shannon

Room was good for me. Surprised that there was no ice machine, but that wouldn't stop me from booking here again.

Self

6/10

Pleasant

10 Apr 2026

Debbie

Yes the the staff is awesome and very friendly! Room #214 is where we stayed, disappointed the bathroom was moldy the light was rusted,the walls on the shower was peeling! Kitchen was nice never stayed at a hotel with 1. Oh and the sink wouldn't drain very fast also Thanks, Debbie

Partner

10/10

Exceptional

01 Apr 2026

Amanda

Clean room, pet friendly. Bathrooms could use some work but overall very nice and have a fridge and stove top!

6/10

Pleasant

30 Mar 2026

Emily

Hotel does have WiFi, but my cellular service was faster. Staff was nice. AC was great. Definitely a 3-star average sort of place. Also, I thought it was weird I had to ask for a “do not disturb” sign at the desk.

Self

2/10

Poor

29 Mar 2026

Angela

I had an extremely disappointing experience at Sonesta Simply Suites Austin South.

I arrived around 11:30 PM for a two-night stay and quickly discovered the AC in my room was completely broken. The room was close to 85°F and absolutely unlivable, especially in Texas heat. I had an important interview the next morning and needed to be up at 6 AM, so this was beyond stressful.

I called the front desk immediately to request another room. After waiting in the heat for the front desk to contact their supervisor, I was told around 12:30 AM that no other rooms were available. Their only “solution” was that I could check out in the middle of the night—in a city I didn’t know—and get a refund. That is not a reasonable or safe option at that hour.

I had no choice but to stay and try to sleep in those conditions. The room was also dirty, with stained carpets and what appeared to be blood drips on the bathroom vanity cabinets.

I checked out at 6:30 AM before my interview and booked another hotel for the next night.

This was a complete failure in basic hospitality. I would not recommend staying here.

Self

4/10

Poor

28 Mar 2026

Julie

Room a/c took a long time cooling the rooms. No cups for coffee this morning.

Friends

4/10

Poor

28 Mar 2026

Matthew

The kitchen didn't have any plates, cups, etc. The air conditioning wasn't working very well. Finally, the room was pretty beat up and didn't look nearly as nice as the pictures.

Business

10/10

Exceptional

28 Mar 2026

Anas

Clean and comfortable room. Full kitchen was very convenient. Room was a good size as well. Definitely will be back

Self

4/10

Poor

26 Mar 2026

Dustin

Overall, better than the last place we tried, but still not great. The biggest issue was how worn down everything felt. There was a lot of visible wear and tear—paint was missing in several areas and the room just looked rough and poorly maintained.
The floors felt dirty enough that we didn’t feel comfortable walking around without shoes, which isn’t a great feeling in a hotel room.
It wasn’t the worst stay, but definitely not somewhere we’d choose again unless there were no other options.... even then.... id drive to the next town to find a better option. Disappointing.

Self

4/10

Poor

25 Mar 2026

Samuel

Rooms Okay but overall not clean. Old appliances and smelly carpet. Too noisy as well. For the price they charged not worth at all

Partner

10/10

Exceptional

23 Mar 2026

Najya

Perfect

10/10

Exceptional

22 Mar 2026

Ted

Very nice rooms for the cost. Very clean

10/10

Exceptional

21 Mar 2026

Kim

Yes

Friends_and_family Friends

8/10

Excellent

20 Mar 2026

Roberto

Clean Room, they have a laundry included, not a lot of shops nearby

Business

8/10

Excellent

18 Mar 2026

Noah Timothy

Overall clean and spacious apartment style room. The only drawbacks are the lack of amenities and not in a walkable area, you’ll have to Uber or drive to access local stores and restaurants. Great value and would stay again next time I’m in Austin!

Self

6/10

Pleasant

16 Mar 2026

Sarah

The room was nice and spacious, but it smelled like smoke and felt a little run-down. Other than that, it did the job for what I needed for one night.

Self

10/10

Exceptional

15 Mar 2026

Shannon

Very clean

Partner

10/10

Exceptional

14 Mar 2026

jared adam

No frills hotel that is clean. Great location.

Partner

10/10

Exceptional

08 Mar 2026

Alyssa

Would stay again I like how for check out if you want it past 12 just pay $25 extra so it’s till 2 after that you pay a new night amount

Self

10/10

Exceptional

04 Mar 2026

SanJuanita

great customer serv ice. rooms are spacious and comfortable

Business

10/10

Exceptional

04 Mar 2026

SanJuanita

great customer service.

Business

8/10

Excellent

02 Mar 2026

Shiela

Was stated that breakfast was provided so I would say not a full breakfast but should state items available to microwave

Friends_and_family Family

10/10

Exceptional

28 Feb 2026

Mehdi

Staff are so friendly and rooms are ok! They clean only once a week and it is an ok place for the money they are asking.

Partner

8/10

Excellent

22 Feb 2026

Ajit

Good room... access to highway good

Family_with_children

10/10

Exceptional

21 Feb 2026

umasankar

Great room

Partner

8/10

Excellent

18 Feb 2026

Sariyah

Really clean and staff was nice and helpful.

Partner

10/10

Exceptional

12 Feb 2026

JuanRodrigo

Great clean rooms & very comfortable, front desk staff is friendly. Amenities are up to par.

Business Family

10/10

Exceptional

05 Feb 2026

Gary

Great staff and clean rooms

6/10

Pleasant

27 Jan 2026

Christopher

This is a budget hotel. You get what you pay for and it met expectations. It's a decent value for a place that has easy parking, a kitchenette, etc. I just needed a relatively inexpensive bed for a for a couple nights it was fine. I'd stay again for the price point. Front desk staff has friendly.

Business Self

10/10

Exceptional

26 Jan 2026

Esau

Though it was a cold one in Austin. They made sure I was okay. For the price, it was worth it.

Business Self

10/10

Exceptional

23 Jan 2026

SanJuanita

Room was clean, and spacious

8/10

Excellent

16 Jan 2026

Jonathan

Clean room

4/10

Poor

15 Jan 2026

Patricia

Yes the room lacked many amenities. For example, no soap at the lavatory you had to go to the shower and squirt soap in your hand. No trash can in the bathroom. The toilet ran and ran. Couldn't get the TV to turn on. Management took criticism positively. Cannot recommend even for one night.

Partner

4/10

Poor

10 Jan 2026

Freddy

They require a $75.00 deposit. That they say will be returned to you. I didn’t pay it.

They charged $5.00 for parking in the parking lot.
There is a potential for vandalism in the are that the hotel is in. You wouldn’t be walking outside the fenced area.

No breakfast was furnished.

Someone was searing fish and had the whole place stinking.

Business Self

8/10

Excellent

03 Jan 2026

Jeff

rooms were clean and welcoming

10/10

Exceptional

01 Jan 2026

Muffaddal

Enjoyed the stay, the room was clean and comfy. The staff were friendly and polite.

Leisure Family

10/10

Exceptional

26 Dec 2025

Roudy

This is a great place to stay. The Manager and Megan were the best rooms, which were top-notch and cleaned.

Business

8/10

Excellent

26 Dec 2025

Amanda

Good place to stay

Leisure Pet

8/10

Excellent

16 Dec 2025

Stephanie

The location and price were good, but more amenities would have been nice. There was no front lobby and no bottled water in the room.

Business

10/10

Exceptional

16 Dec 2025

Adam

Great

Leisure Family

10/10

Exceptional

13 Dec 2025

Erin

The staff was wonderful to us while we were displaced from a fire.

2/10

Poor

05 Dec 2025

Dianne

My S/O and I stayed here in mid-November and were extremely disappointed due to multiple serious safety issues. We’ve stayed at Sonesta locations before, but this experience was nothing like what we expected.

The women at the front desk were wonderful—kind and professional—so none of this reflects on them. The problems were with the incidents themselves and how they were handled.

1. False fire alarm + unannounced room entry

Around midnight the fire alarm went off and we evacuated, thinking there was a real fire. The next morning, three men knocked and immediately entered our room without waiting for permission, saying they needed to “do a quick check.” They inspected the room, including the toilet, and left without any explanation or apology. It felt invasive and unprofessional.

2. Armed individual on the property

On our last night, we saw an unknown man lingering in the foyer. A security guard arrived and told us he had a machete, pointing it out on the ground nearby. While we were speaking with her, the man suddenly exited the building and fast-walked toward us. Fearing he was going for the machete, we ran to our car. Police and paramedics later took him into custody.

Overall, the stay did not meet basic expectations for safety or peace of mind. The women at the front desk were great, but we would not stay here again. I also contacted Sonesta multiple times afterward and never received a response.

Business_and_leisure Partner

10/10

Exceptional

04 Dec 2025

Stephanie

great

10/10

Exceptional

30 Nov 2025

Cynthia

The staff was incruduble. We were able to check in early, which was great after for traveling for several hours and in heavy traffic. The hotel was as advertised. It had a very convenient kitcenette with a full-size fidge. The bathroom was roomy and the shower was awesome. This location was perfect for all the places we visisted during our stay.

Friends_and_family Family

8/10

Excellent

16 Nov 2025

Molly

Megan was very helpful. The staff was friendly and welcoming. The rooms were clean. Good place to stay!

Self

10/10

Exceptional

14 Nov 2025

Jonathan

Nice and convenient for work.

Business Self

8/10

Excellent

14 Nov 2025

Katie

Bathroom clean
No hand soap provided
The footsteps from above floor could be heard

Friends_and_family Family

10/10

Exceptional

12 Nov 2025

Francine

Clean room, courteous front desk. Common areas maintained. Quiet property just the way I like it. The lobby restroom is often not accessible. Area not walkable.

Leisure Self

6/10

Pleasant

11 Nov 2025

Roxanne

I did not think it was right to be charged additionally for parking when we are already paying for the stay.

10/10

Exceptional

11 Nov 2025

Serena

This is a nice place

10/10

Exceptional

10 Nov 2025

Debra

Good location convenient to shopping food etc
Staff was very friendly, helpful there was always someone at the front desk facility kept clean room was clean and well equipped, quiet comfy bed

Business_and_leisure Self

2/10

Poor

09 Nov 2025

Scott

It ain’t good folks.

Business

10/10

Exceptional

07 Nov 2025

Mia

The rooms are well kept and clean.

Business Partner

10/10

Exceptional

07 Nov 2025

Angelina

Such a great price very beautiful place

10/10

Exceptional

06 Nov 2025

Joey

Very happy with my stay.

10/10

Exceptional

04 Nov 2025

Anthony

This property is officially rated as a 2-star hotel, but it truly exceeds expectations within its category. The rooms are exceptionally clean, comfortable, and thoughtfully updated with recent renovations that give a modern and well-maintained feel. Each suite includes a full-size refrigerator and microwave, which adds great convenience for extended stays or guests who prefer to prepare their own meals.

Parking is located close to the building and easily accessible. While there are no public ice machines on-site, the in-room freezers do make ice, which is a practical touch. There is no breakfast service at this location, but the friendly and accommodating staff make the stay pleasant and efficient.

Overall, this is an excellent choice for travelers seeking a clean, comfortable, and affordable stay in South Austin. It offers great value and comfort that go above and beyond typical expectations for a 2-star property.

Business Partner

8/10

Excellent

03 Nov 2025

miguel

They charged me $5 I have I have no clue why

2/10

Poor

02 Nov 2025

Ricardo

My car was broken into in the parking lot. The staff said ”it happens in Austin”

10/10

Exceptional

02 Nov 2025

Savannah

Miss Garcia was so friendly and so sweet during check-in

10/10

Exceptional

29 Oct 2025

Susan

Staff was friendly and accommodating. Since it was Halloween week, they also put out a bowl with candy! My room was clean and spacious and had everything we needed.

Leisure Partner

10/10

Exceptional

26 Oct 2025

Christen

Great

Business Family

10/10

Exceptional

23 Oct 2025

Farahin

Had a comfortable stay!

10/10

Exceptional

22 Oct 2025

Danette

Very relaxing

Business_and_leisure Partner

4/10

Poor

19 Oct 2025

Ines

The property needs a lot of work. The pictures doesn't look nothing like the actual room. Also the check in area smelled so bad like wet dogs. We arrived late and we wanted to rest but around 5:30 or 6 in the morning the receptionist was having a full on conversation she was so loud. I would never stay there again. The A/C in the room didn't work. The dishwasher had duty dishes. Thank God we only stay there for one night. I do not recommend this property.

Business Partner

10/10

Exceptional

16 Oct 2025

Audra

Bed was comfortable and all towels and toiletries were great

Business Family

6/10

Pleasant

15 Oct 2025

Gail

Positives: the front desk staff were very friendly; we had a top floor room at the end of the hall and it was one of the quietest spots (from the inside) we've ever been in - we never heard any noise or talking in the hall or from other rooms during our entire stay; the room was large and roomy with a full kitchen.

Negatives: had we known there would literally not be ANY housekeeping during our entire 6 night stay, and that we had to take our dirty linens down to front desk ourselves, replace with clean linens, take care of our full garbages (place in hall when full - did not get a replacement bag for them), we would not have stayed here. When you pay that much money a night and you're there for a vacation, the best part about coming back to your room in the evening at the end of a tiring day is to come back to fresh towels, a clean bathroom and a made bed.

Also, we did not see when we booked that there was a $5 a day parking fee.

Also, the hotel is literally right beside a busy overpass. Easy to get to but there was some traffic noise.

One more thing: the a/c did not put out enough cold air into the bedroom - it comes through a vent from the main room and even though we had it down to 60, it was still not cool enough for us.

Again, just want to say thank you to the very friendly ladies working the front desk.

10/10

Exceptional

14 Oct 2025

Larry

Very helpful staff. Very nice room (suite) with dishwasher, garbage disposal, cooktop, full size refrigerator with freezer (ice maker), dishes, silverware, pots/pans, paper towels - so, basically a full kitchen. Very nice!

Leisure Partner

6/10

Pleasant

14 Oct 2025

Melody

Bathroom extractor fan was not working and the AC was not cooling at times

Leisure Friends

2/10

Poor

12 Oct 2025

Jennifer

I booked a stay for my son and I. We arrived late in the evening. There were lots of people in the parking lot just walking around. There was a strip club and many homeless people right around the corner. The people at the desk were friendly, but a little distant. The parking lot and lobby smelled like weed. We stayed the first night because we arrived so late and could not make alternate plans. The next day we went to find another hotel and checked out. I asked the front desk for a refund, but they said since it was after the cut off time that I had to contact Expedia. I did not feel safe, staying there as a woman or with a child. I would like a refund of the second day. We checked out at 1 PM and returned our keys to the front desk.

Leisure Family_with_children

6/10

Pleasant

12 Oct 2025

Alejandra

We paid for a king bed but they gave us a queen bed. There was no trash can in the bathroom

Leisure Family

10/10

Exceptional

10 Oct 2025

Eugene

Clean