Name: Comfort Suites - South Austin
Address: 5001 S Ih 35, Austin, 78744, US

2/10

Poor

09 Jul 2026

Yareile

The room wasn’t cleaned. It smelled like smoke. I request to change room once I noticed how dirty it was and they said they would put a note for the morning shift. Didn’t hear anything so I went to check in the afternoon and said I was supposed to do that in the morning that even though there was a note I was to check before 11am. They did not mention that the day before when I made the request. The restroom had hairs on the floor. The room wouldn’t cool with the AC on at the lowest. Previous pets poop was found as well. It was just a horrible experience. We heard of a persons car getting broken into and his documents were stolen. Not the safest area as well.

Pet

10/10

Exceptional

09 Jul 2026

Michael

It was quite and comfortable. The only issue i had was that the door to get into the hotel from the pool was functioning. Other than that, no complaints

Partner

8/10

Excellent

07 Jul 2026

Lake

There were dead bugs on the floor when I first came in. One of the exit doors was broken and covered with wood. The gym was very minimal and the water machine inside the gym wasn't working. The staff was great and the stay was easy and affordable.

Self

8/10

Excellent

06 Jul 2026

Idalia

The room smelled like dog. It’s a pet friendly hotel so expected. Not too bad but noticeable. Bed were soft. Restroom needs updating but it was fine. AC worked perfect. Breakfast was good too. Standard continental breakfast but it was all good and tasted fresh.

Partner

10/10

Exceptional

06 Jul 2026

Salvador

Everyone of the staff did a great job. That's we always stay there. Three times this year. Thanks

Partner

6/10

Pleasant

05 Jul 2026

Kayla

The hotel wasn’t quite as we expected. We got a call on my cell phone about a noise complaint from people below us, and we were not even at the hotel at this time. The breakfast was okay, there were only a few options. The room was very clean but we were not given enough towels. We were able to get more towels from the front desk. We enjoyed the gym, even though there were only a few machines it was perfect for us! We had booked two nights but ended up leaving after the first night. The entire hotel felt musty and had a weird smell too it.

Friends_and_family Family

6/10

Pleasant

05 Jul 2026

Patrick

The refrigerator in our room barely worked and half of the ice machines were broken. Room service was promised on the third day but on the fourth day I had to ask for clean towels. This was my third stay at this hotel but on my next trip I will book a different hotel.

Partner

10/10

Exceptional

24 Jun 2026

Phillip

Everything was great. I always stay the same place when I’m in town. Rooms are always very clean. Staff is always helpful. And the breakfast and the coffee is always good.

Self

10/10

Exceptional

24 Jun 2026

Jacob

Good

Partner

10/10

Exceptional

23 Jun 2026

Ashley

Great staff, room was clean and comfy. I would recommend staying here

Self

8/10

Excellent

21 Jun 2026

ismael

The staff were very friendly, and the building was clean. You have to be a picky person to find things wrong. Some locks for the doors to get into the building weren’t functioning, causing you to have to go to the main entrance from the pool instead of using the convenient side door. My room was very well-maintained, but some of the sheets had stains and were torn. Overall, it was a great budget friendly hotel.

Self

10/10

Exceptional

18 Jun 2026

Phillip

Everything was perfect in my room. Accommodations were great.

Self

10/10

Exceptional

15 Jun 2026

Gabriella

Loved the stay

Partner

2/10

Poor

14 Jun 2026

Koren

Honestly, the WORST two days I’ve ever spent in a hotel. Upon my arrival, the room smelled AWFUL. There’s absolutely no ventilation in the room or the bathroom, so the possibility of mold and mildew growing in the room is highly likely. I immediately felt the urge to start taking pictures because the room's conditions were so unsanitary. I arrived back at the hotel late at night on my second night. Immediately upon coming in and looking down at the air unit, I noticed a small brown bug on it. I took a picture. I then sat on the bed, where a hopping flea joined me. I contacted the front desk and was informed that there was no manager on site until “7:00 am” the next morning, and that my only option was to wait until the following day to be checked out. I was also told that the “owner” of this hotel was not authorizing a full refund for the stay because I “stayed for two nights without incident.” The “incident” occurred on my second night, and I was forced to stay because no one was available to handle my complaint. Truthfully, the “incident” began the moment I entered the room. Immediately going into the room, I pulled the bedspread back, and the bed looked as if someone had been lying in it already.
I had to check out and locate another hotel for my short stay in Austin. I was in Austin for business, and having to change hotels was a nightmare interruption. I had to spend money I didn’t anticipate spending and spent time I didn’t have because of this inconvenience.

Self

10/10

Exceptional

09 Jun 2026

Angela

Great hotel! Spacious rooms, good bathrooms,

10/10

Exceptional

06 Jun 2026

Timothy

I've stayed at this hotel 2x and this stay was better than the 1st time. It is very affordable and they offer breakfast which is an absolute plus. The staff was very helpful when needed and we had no issues outside of not having liquid body wash, but instead they had bar soap. Other than that I don't have any complaints. Will continue to use this hotel when I come to Austin.

4/10

Poor

02 Jun 2026

Mubarak

I stay 4 days in hotel I don’t see the housekeeper coming to clean my room or anything. I speak to the front desk twice . No thing changed

Self

10/10

Exceptional

22 May 2026

Phillip

Room was very clean. Air-conditioning were good. Staff was great.

Self

10/10

Exceptional

20 May 2026

James

The location was perfect for our stay. Everything we wanted to see in Austin was just a few minutes away. Staff was amazing, the breakfast was hot and delicious!

Family

10/10

Exceptional

12 May 2026

Chantz

Clean room, great breakfast accommodations. Great hospitality

Self

8/10

Excellent

12 May 2026

aldo

Our suite was clean and spacious, however the shower door was very hard to open, it looked to be off the track.
Staff was very friendly during check in and out and the lady in charge of breakfast area. Nice breakfast area and set up. The neighborhood is not walkable or close to any restaurants. We do recommend this hotel specifically if you are there for work.

Pet

4/10

Poor

12 May 2026

Diego

Room unclean. Toilet clogged

Partner

2/10

Poor

11 May 2026

OgheneRuona

Didn’t stay in hotel because it was horrible.

Self

10/10

Exceptional

10 May 2026

Kristian

Everything was PERFECT! 👍

Family_with_children

10/10

Exceptional

08 May 2026

Carey

Very nice place. Limited tv. Descent breakfast.

Partner

4/10

Poor

05 May 2026

Jose

Room 204, AC unit vibrating and making noise all night long, also I believe it was a smoke detector blinking , plus all construction on High way 35 , couldn’t sleep

Self

10/10

Exceptional

04 May 2026

Patricia

Clean room. nice staff,

10/10

Exceptional

01 May 2026

Jocelyne

My visit to this hotel was amazing

Self

10/10

Exceptional

22 Apr 2026

William

Comfortable and quiet and ac works great. Needs updating but the stay was comfy.

Self

10/10

Exceptional

18 Apr 2026

Paul

I travel with my dog and the staff was very friendly and the grass around the hotel was well maintained. Felt comfortable.

8/10

Excellent

17 Apr 2026

Phillip

Clean room

Self

8/10

Excellent

09 Apr 2026

Richard

Great breakfast, alot of choices, different protein every day.

Partner

10/10

Exceptional

29 Mar 2026

carrie

This was a brief stay but we were very impressed with the staff and quality

10/10

Exceptional

18 Mar 2026

Tasha

Ac and heat worked well. Quiet room. Easy access

Friends_and_family Family

10/10

Exceptional

17 Mar 2026

sharon

yes breakfast was great

Self

10/10

Exceptional

14 Mar 2026

Isaac

nice

Partner

10/10

Exceptional

13 Mar 2026

Lori

Breakfast was good, didn't love that every cup was individually wrapped and very small; only had grape jelly; only one elevator, but relatively quick.

Self

10/10

Exceptional

08 Mar 2026

Mario

Perfect

6/10

Pleasant

07 Mar 2026

Shanna

Cleanliness was the only issue. Wasn't terrible but could be better. Otherwise it was a good brief stay.

Family_with_children

10/10

Exceptional

07 Mar 2026

Phillip

Nice hotel for out of town job very satisfied

10/10

Exceptional

27 Feb 2026

Alexa

clean room + bedding . easy and quick check-in .
did have to pay a $75 deposit that wasn’t listed in description . nonetheless, a great stay !

Self

10/10

Exceptional

25 Feb 2026

Norma

Clean and spacious

Partner

10/10

Exceptional

25 Feb 2026

Deborah

Staff is excellent. Breakfast has some hot options. Room and property are good value

10/10

Exceptional

25 Feb 2026

Phillip

YES great room and clean

Self

10/10

Exceptional

24 Feb 2026

Derek

The room was very clean and the check in process was very easy after using Hotels.com

Self

8/10

Excellent

23 Feb 2026

Danielle

Clean bathroom and room, nice staff, good breakfast.

Partner

10/10

Exceptional

22 Feb 2026

Issam

Staff, clean bathroom, clean room, quiet, comfortable

Partner

10/10

Exceptional

22 Feb 2026

Laarni

Every thing is fine . The only thing is we are the one who took out our trash in the first day and nobody come to get it during the morning.
And the hanging thing for the towel in the bathroom is broken. I don’t know when and it wasn’t fix yet.

10/10

Exceptional

21 Feb 2026

Rachel

Great hotel , very clean and front desk friendly

Self

8/10

Excellent

20 Feb 2026

Luis

Staff in the evening admission on Tuesday was great. Not so much when leaving at 4am Thursday.

Family_with_children

10/10

Exceptional

17 Feb 2026

Jose

Yes

6/10

Pleasant

16 Feb 2026

Bryan

Room was relatively clean and a good size. Ice machine broken on first floor. Hotel is right on I35 so you would think they would install added sound proofing but highway and parking lot noise very loud. Every door is heavy but slams shut with no soft close so every time someone enters thier room or the exit boom, you are awake.At least they were priced well.

Business

8/10

Excellent

16 Feb 2026

Brooke

Clean rooms and the staff was really nice

8/10

Excellent

15 Feb 2026

Merida

Friendly staff, clean rooms. Room was very large and comfortable. Easy parking and good location except the road noise was super loud! Not the hotel’s fault but certainly ask for a room not on the freeway side.

Family

8/10

Excellent

15 Feb 2026

CYNTHIA

Staff, clean room, location.

Leisure Family

8/10

Excellent

13 Feb 2026

Jose Antonio

The location is easy to get to right off the expressway, was clean and room was very spacious. Breakfast was ok and reception staff was friendly. The only minor drawbacks was the hotel did seem a bit empty and with little movement & the expressway road noise can be a bit loud if given a room on the west side of hotel. Overall not a bad stay since we were only there to sleep & shower.

Friends_and_family Family

2/10

Poor

09 Feb 2026

Federico Gavuzzo

Do not accept a room on highway side. After realizing it was a pain in the back due to the noise, the front desk guy told me: \"Currently we dont have any other room\". Which of course was a: \"I´m not even going to check, so f* off\".

Business Self

4/10

Poor

08 Feb 2026

Cheryl

Room not cleaned. Had to request towels. Breakfast not edible.
Previous Comfort Inn stays in Tennessee nice.
Very dissatisfied.

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Lizbeth

the room was pleasant for the price, although the carpet had some questionable stains; spacious and well appointed. the staff was efficient and helpful, especially Liz and Keegan

Business_and_leisure Pet

6/10

Pleasant

19 Jan 2026

Paul

Room was fine. Some mold stains on the shower caulking, carpet past its prime, etc. and in need of more thorough cleaning, but the bed was failry comfortable and apparently clean so for a late night arrival and 6 AM checkout it was acceptable.

Business

10/10

Exceptional

11 Jan 2026

Ieshia

This hotel was very clean, and quiet. The beds were extremely comfortable and there were two TVs in the room - win! The staff was very nice and welcoming during my stay.

Leisure Family

10/10

Exceptional

11 Jan 2026

Awad J

Excelent Hotel

Friends_and_family Family

6/10

Pleasant

15 Dec 2025

Silvia

The hotel was in a convenient location right next to the freeway and I think it could be a good hotel if maintained properly. Here are the things that were broken in my room: blinds didnt open, broken light bulp in bathroom, missing glass bottom in microwafe, only decaf coffee in room, lotion dispenser in bathroom was empty, and no coffee for breakfast. Also the hispanic girl at the reception wasn't all that friendly.

Leisure Self

10/10

Exceptional

02 Dec 2025

Chandra

Staff took great care of me and watched out for me with no issues. It was clean and a very pleasant day. Thank you.

Business Self

10/10

Exceptional

28 Nov 2025

Tyler Jackson

The rooms were clean and the hotel was very accommodating when my flight was canceled and I had to arrive late.

10/10

Exceptional

28 Nov 2025

Silvia

It was a nice stay. Overall staff was friendly.

Business Self

10/10

Exceptional

17 Nov 2025

Elisa

Muy bueno

10/10

Exceptional

09 Nov 2025

Allie

Great experience, amazing staff!

10/10

Exceptional

09 Nov 2025

Jack

Clean and comfortable

Partner

8/10

Excellent

04 Nov 2025

Dustin

Great stay. Internet was super spotty mostly didn't work. Besides that it was perfect

6/10

Pleasant

30 Oct 2025

miles

did not feel clean, vagrants around hotel, did not feel safe

Business

10/10

Exceptional

26 Oct 2025

Rafael

Very peaceful and clean

Leisure

2/10

Poor

25 Oct 2025

Monica

The room was not clean when we arrived. Due to sheer exhaustion we stayed. The toilet was really dirt, the TV and dresser stand had stains all over them. The sheets and bedding were clean but the sheet had an iron burn area on it. It was a highway facing room and you could hear every sound from the highway. There was a bug in the bathroom and evidence of dead previous bugs in the bathroom (legs and wing carcass left behind). When we tried to move the next day because of various issues they were completely booked up. I understood that, it was a race weekend, but at over $300 a night in there should have been some sort of room discount offered or something. The food was okay but limited. Overall, the staff was the best thing this hotel had going for it. They were nice and tried to be helpful. I would not recommend staying here. There’s better hotels in the area. The only reason we stayed was due to the limited occupancy in the area due to the F1 Race and the Garth Brooks concert!

Leisure Partner

10/10

Exceptional

21 Oct 2025

Samantha

Clean room and very accommodating. Short car rides to a lot of good food options

Leisure Partner

2/10

Poor

21 Oct 2025

Sunil

I had a confirmed paid booking. On the day of, I called them to let them know I would be arriving late. They found my reservation said no problem. When I landed in Austin at 12:30am on Friday night, got an email that said my reservation was canceled. Called them and they said the hotel was oversold so the system automatically canceled my booking. No apology and said they would find me a replacement. I chatted with hotels.costumer service and they said the same thing but. Pups not help resolve the situation.

10/10

Exceptional

19 Oct 2025

Cara

The property and its staff are nice, especially for how affordable it is. It’s convenient to the airport but kind of difficult to get anywhere else if you’re not renting a car. Ubers are always available though!

Business_and_leisure Self

8/10

Excellent

18 Oct 2025

Misty

Hotel is a good place to stay in that location. A little rundown with the couch being sunken in and the chairs in the breakfast area peeling off. No daily room service so you have to ask for supplies and towels. But it was a good stay.

Leisure Family

8/10

Excellent

10 Oct 2025

Kathy

Friendly staff

Leisure Family

10/10

Exceptional

25 Sep 2025

Eduardo

Clean great service

8/10

Excellent

22 Sep 2025

Carey

Nice place.

8/10

Excellent

21 Sep 2025

Felipe

A little bit run down

Leisure Family

4/10

Poor

21 Sep 2025

Mitchell

During my 3 night stay my room was never attended to. I didn't have a do not disturb sign hanging on the door knob so why did they not service the room?? The furniture/chairs in the dining area were beyond their service life.

Leisure Self

10/10

Exceptional

18 Sep 2025

Max

Great place, nice and clean

8/10

Excellent

12 Sep 2025

Roger

The room was clean and spacious. The tv cable selection was great.

Breakfast was good.

Leisure Self

10/10

Exceptional

11 Sep 2025

Amelia

Austin

It was a nice stay. The room was clean and the beds were comfortable. The staff were friendly and helpful and the breakfast was good. Thank you.

Friends_and_family Family

8/10

Excellent

09 Sep 2025

Ana

Pros: Staff was nice and respectful. Hotel has good continental breakfast option.
AC works.

Cons: Rooms are not clean throughly. Bed sheets, bathroom shower, and curtains have stains. WIFI has connections issues (2nf floor).

Leisure Partner

6/10

Pleasant

09 Sep 2025

Paola Campagna

My experience was mixed. The property itself feels somewhat outdated, and the promised cleaning service “upon request” was never fulfilled during my stay. Although the staff appeared polite, their responses often felt more like gestures than genuine problem-solving, as issues remained unaddressed.
On a positive note, the breakfast exceeded expectations — a wide variety of fresh options, well-presented, and clearly the strongest part of the stay.
Overall, a decent place for a short visit, but improvements in service follow-through and upkeep would make a big difference

Family

8/10

Excellent

06 Sep 2025

Elias

Overall, a lovely property. It is located in a quiet area.

Leisure

6/10

Pleasant

06 Sep 2025

Victoria

Super easy to check in and out of.

Leisure Family_with_children

6/10

Pleasant

31 Aug 2025

Chong

Air conditioning noise and room have not clean

10/10

Exceptional

29 Aug 2025

Nathan

Great

Business_and_leisure

10/10

Exceptional

29 Aug 2025

Nathan

Great place to stay

Business_and_leisure

10/10

Exceptional

29 Aug 2025

Nathan

Great stay

Business_and_leisure Self

10/10

Exceptional

29 Aug 2025

Nathan

Great stay

Business_and_leisure

10/10

Exceptional

29 Aug 2025

Nathan

Great stay

Business_and_leisure

10/10

Exceptional

29 Aug 2025

Nathan

Great

10/10

Exceptional

26 Aug 2025

Nathan

Nice service clean room

2/10

Poor

24 Aug 2025

Nataly

Manager promised me a refund for my stayed if I checked out and then deny it when Expedia tried to get money back.

Do not book this place doors don’t lock no housekeeping and has roaches

Business_and_leisure Family_with_children

10/10

Exceptional

20 Aug 2025

Toni

Great customer service

Leisure Partner

2/10

Poor

18 Aug 2025

Nataly

Was changed 3 times room one had roaches one had unmade beds and the last room the door did not close and my iPad was stolen