Robert
Spectacular location, disappointing hospitality
It enjoys a stunning location overlooking one of England’s finest beaches, but unfortunately the service didn’t justify the £370–£400 price.
My stay began badly when I arrived on my motorbike and was asked if I was lost before being told not to park near the entrance. I then asked the porter, Mark, for help with my heavy saddle bags, but he walked away. After trying to start again by introducing myself and shook his hand, he continued arguing about the motorbike, leaving a poor first impression.
Although the room was comfortable, it overlooked the car park rather than the beach. It wasn’t made clear when booking that only Deluxe Rooms receive the best views.
Service was inconsistent. I waited around 10 minutes to be acknowledged at lunch, and at dinner I was refused a window or terrace table because they were “reserved for Deluxe guests”, despite the restaurant being almost empty. Minutes later, two guests from my floor were moved to the terrace after requesting it, making the earlier refusal difficult to understand.
The cod was slightly overcooked, the ratatouille lacked seasoning, and the dining room showed signs of wear. The floor around my table was also noticeably dirty. The pool and terrace were pleasant, but very noisy with children, not ideal if you’re seeking a relaxing break.
The welcome, consistency of service and attention to detail fell well short. At the price I expected better. Would I return? Not at these prices!
It enjoys a stunning location overlooking one of England’s finest beaches, but unfortunately the service didn’t justify the £370–£400 price.
My stay began badly when I arrived on my motorbike and was asked if I was lost before being told not to park near the entrance. I then asked the porter, Mark, for help with my heavy saddle bags, but he walked away. After trying to start again by introducing myself and shook his hand, he continued arguing about the motorbike, leaving a poor first impression.
Although the room was comfortable, it overlooked the car park rather than the beach. It wasn’t made clear when booking that only Deluxe Rooms receive the best views.
Service was inconsistent. I waited around 10 minutes to be acknowledged at lunch, and at dinner I was refused a window or terrace table because they were “reserved for Deluxe guests”, despite the restaurant being almost empty. Minutes later, two guests from my floor were moved to the terrace after requesting it, making the earlier refusal difficult to understand.
The cod was slightly overcooked, the ratatouille lacked seasoning, and the dining room showed signs of wear. The floor around my table was also noticeably dirty. The pool and terrace were pleasant, but very noisy with children, not ideal if you’re seeking a relaxing break.
The welcome, consistency of service and attention to detail fell well short. At the price I expected better. Would I return? Not at these prices!
