The Dilkhusa Grand Hotel

United Kingdom , Devon
ILFRACOMBE, Wilder Road
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100 reviews shown

4/10

Poor

22 Mar 2026

Wesley

Wouldn’t stay here again- dirty, old and the floorboards are ludicrous;
Upstairs let me awake or ensured I was up when they were.

Friends_and_family Friends

10/10

Exceptional

08 Mar 2026

Ben

The staff were very friendly, polite, and very helpful. The room was clean enough, but lots of the bathroom features didn't work very well, such as just about no water coming out of the taps. Overall, low cost and enjoyable.

10/10

Exceptional

12 Feb 2026

Clifford

Rooms are good and the staff are excellent

Self

10/10

Exceptional

09 Feb 2026

Tanya

Check in the great, thank you for the doggy treats, Millie loves being fussed over! :) parking on site made things so much easier. Breakfast was cooked to order and delicious- thank you we had a great stay in your hotel xx

Friends_and_family Family

8/10

Excellent

06 Feb 2026

Richard

You get what you pay for! As it's so cheap it's silly to complain...

Leisure Partner

8/10

Excellent

29 Jan 2026

Sue

Room clean but tired . It was inexpensive so fair enough.

Friends_and_family Friends

2/10

Poor

16 Jan 2026

Andrew

We stayed at this hotel for 1 night on December 30th 2025 in room 330. The reception and breakfast staff were wonderful, however everything to do with the room was awful. It is a very small tired room we found previous guests clothing in the wardrobe, the radiator was luke warm and not adjustable. Shower temperature was luke warm and just trickled out.
The advertised garden view was a view of the road and beyond which looked like a building site where rubbish had been dumped.
In the morning the view didn't matter as you couldn't see through the condensation running down the fixed window. At 7am radiator was still luke warm and there was no hot water, we could not have a shower or a wash.
Having spent 45 years in the hospitality industry I have never stayed in such a poor room it resembles the type of room allocated to live in staff back in the 70's / 80's.
Breakfast was good, staff were friendly however the breakfast room was extremely cold as there was no heating. There was a coach party in at breakfast and they were all making the same comments about the lack of heating.
Having filled in the hotels survey whilst we were there we were offered a refund by the manager however after contacting them three times this has not happened.

Partner

10/10

Exceptional

31 Dec 2025

Helen

Yes

Leisure

10/10

Exceptional

30 Nov 2025

Lynda

Room was beautiful and staff were friendly and helpful.
Some large cobwebs on the high ceilings. Room super warm but luckily the windows opened

Friends_and_family Friends

10/10

Exceptional

21 Nov 2025

Jessica

Staff were exceptionally friendly and helpful, they really are an asset to the hotel. Overall, the room was nice and clean. The hotel more generally wouldn’t go amiss from a

8/10

Excellent

18 Nov 2025

Robert

Excellent price/ value, fairly spacious but basic room with few furnishings, bathroom door oddly very narrow in my room! Very large hotel next to seafront and high street so good location and some free parking available in nearby streets. Would recommend as a budget-friendly option.

Leisure Self

8/10

Excellent

30 Oct 2025

Mike

Everything was very good The room looked newly decorated and clean.The hotel is in need of refurbishement in places ,breakfast was excellent.would stay again in a good location,close to Wetherspoons.

8/10

Excellent

14 Oct 2025

Corinne

Did not have breakfast

Leisure

8/10

Excellent

12 Oct 2025

Anthony

Clean room good service

Partner

4/10

Poor

06 Oct 2025

Chris

Breakfast was too expensive for a continental style at £14.50.
Only 1 pillow on the beds and no evening meal so had to find another hotel. No 24 hour reception as advertised and no fee car park either. Decide we could not stay another night due to poor compliance with advertisement.

Leisure

6/10

Pleasant

05 Oct 2025

Joanne

Good

Business

6/10

Pleasant

30 Sep 2025

Deborah

Nice property

Leisure Family

2/10

Poor

29 Sep 2025

Sophie

The First Lady on reception we felt was really rude and abrupt as we enquired about parking in the car park as the chain was up. The Second Lady was friendlier however did not like how we were told our room number out loud. I worked as a hotel manager for Greene King and it was policy we were not to tell but to show the room number due to safeguarding the guests. Especially if I was a female travelling alone, anyways charged for the dog which we accepted. There was just no personal touch, I had stated in our notes it was our anniversary and not even a happy anniversary. I also noticed if we had booked direct which would have cost me alot more than Expedia we could have had a free room upgrade if available but didn’t want to take the risk of paying and then not, the hallway ti our room 312 smelt absolutely horrendous, first night it was bareabke but the second was like sewage, it was not great. Also a complete mission for anyone wth dogs like myself to ve put on the 3rd floor. Especially with a lift that was tempremental in working. All other dog friendly hotels I have stayed in have had the dogs on ground floor rooms for easy access to outside areas for them to go to the toilet etc.
the bathroom wasn’t very clean and there was piles of dust beside the wardrobes, the coffee tray etc. We don’t get away very often due to having kids and after paying the extra £20 dog fee I just felt really really let down. I wanted to looks
To return with my children this year or even to a more

6/10

Pleasant

22 Sep 2025

Sandra

This is an old hotel that's a little tired, but clean and quiet

10/10

Exceptional

22 Sep 2025

Judith

Second time staying here highly recommended

Leisure Family

4/10

Poor

13 Sep 2025

rose-marie

k
i have stayed in this hotel direct before and it is wh i booked again, but through You! i booked in advance and i did try to change my dates to October, but i could not get through to any human at all on several numbers... so i tel the hotel to get help. they said they could not help as i booked through Expedia and i explained ui could not get hold of anyone at Expedia????...the reason i had to change my 1 week stay date because my brother had a choma and had an emergency hospital scare and me and my family here to support Jon.
i tel hotel again to explain my situation and asked who has my money paid £300+ ? they said they had it and i have requested it be used to re arrange new dates .... which is reasonable request... please can you help? my email address is [email protected]. i am viewing homes to move to Devon.... thank you

Business Self

6/10

Pleasant

11 Sep 2025

kymberely

Staff were great. My room was a good size ( I had a double room). Curtain was hanging off one side. Shower curtain was also hanging off. Shower was broken, so I could not put it up higher on the pole. Bath mat had mould on the underside of it. Breakfast was nice, with a varied choice of food.

Leisure Family

10/10

Exceptional

10 Sep 2025

Michael

The hotel was well placed for walking into Ilfracombe and the room was comfortable. As it was a large room the bed would be better to have been a king size as opposed to a double. The hotel obviously caters to bus trips and as such the dining was limited to the same, but the food was good and well cooked.

Friends_and_family Family

2/10

Poor

05 Sep 2025

michelle

Absolutely disgusting

We were down there for my son wedding , It's totally ruined it for me. I felt so disgusting that I actually cried the first night. And had to go and buy my own antibac wipes to clean the room. Complaint about the room smelling of Urine And
That it was absolutely disgustingly dirty.Nothing was done
until my husband had to complain.The second time

Friends_and_family Family

6/10

Pleasant

03 Sep 2025

Ricky

The hotel is very rundown the staff were not very friendly or helpful the breakfast was ok

8/10

Excellent

01 Sep 2025

Lorraine

The hotel is very dated but it is a good price, its clean and in a good location. If your looking for somewhwhere cheap to stay and dont mind basic then its perfect.

Leisure Partner

10/10

Exceptional

29 Aug 2025

Glynis

Friendly staff, great location for the museum, theatre, seafront and harbour. There is a bus stop right outside for Barnstaple for shopping. We asked if we could have a ground floor room when we booked and that was what we were given. The bathroom was large and very clean. We had to leave early as our granddaughter was unwell and the night staff were very helpful. We would stay in this hotel again.
Only downside was the decor was a bit tired in our room.

Leisure Partner

10/10

Exceptional

25 Aug 2025

martine

the bed wasn't to comfortable but everything else was good thank you.

Friends_and_family Family

8/10

Excellent

24 Aug 2025

Emma

Charlie and Linda couldn't do enough. Yes the hotel needed some updating up the rooms were clean and the breakfast was good . Will definitely be back .

Leisure Family

8/10

Excellent

23 Aug 2025

Louise

Spaciousroom

We found the staff friendly. The room clean and spacious. Enjoyed our stay

Friends_and_family Family

8/10

Excellent

21 Aug 2025

Michael

Appropriate price for the quality

Business

4/10

Poor

11 Aug 2025

Donna

Our sleep was ok, but it wasn’t what I expected from the photos. A good clean of the carpets would help and better amenities. I don’t think it was worth the price I paid.

6/10

Pleasant

10 Aug 2025

Richard

Ok for short stay, noisy drain in road at front of hotel, every time a car ran over it, it was like a gun going off in the night, good breakfast, Ilfracoombe seems to be shutting down, derelict buildings and hotels all around, would not go there again.

Leisure Partner

8/10

Excellent

06 Aug 2025

Rebecca

Lovely stay. Basic but very clean.
Staff friendly and helpful
Quick check in and check out.
Breakfast nice
Would recommend and would stay again

Leisure Family

6/10

Pleasant

05 Aug 2025

Rachel

Stayed for 4 night never got much sleep as room above us the floor was so creeky could hear there shower and there toilet
Had to ask twice for toilet roll the wall paper was coming off in room
And felt the receptionist when we arrived wasn’t very welcoming

Friends_and_family Family

2/10

Poor

03 Aug 2025

Nicola

Honestly up there with the worst hotel I’ve stayed in. No fans, rooms were absolutely roasting. Shower didn’t have a door or a curtain so water just goes everywhere. The bed was so uncomfortable and everything about it was just dingy… learned the following day it was used recently to hone asylum seekers and now I know why. Will not be staying there again…

Business

6/10

Pleasant

02 Aug 2025

Graham

I was booked-in for only one night without breakfast, so did not have the full B&B experience. Reception was friendly and helpful. The single room was comfortable with all that I needed for a very early start the following day. Definitely value for money and would use again given its very convenient location to all attractions including the harbour.

10/10

Exceptional

21 Jul 2025

Paul

Poor parking but great hotel good value for money and right in the heart of town

8/10

Excellent

15 Jul 2025

sean

It’s an absolute bargain to be honest. Could probably do with a bit of renovating but can’t argue with the price at all.

Leisure Self

8/10

Excellent

15 Jul 2025

Ann

Good location staff friendly bathroom could do with shelving to put your toiletries on.

Leisure Partner

8/10

Excellent

05 Jul 2025

Helen

Lovely welcome from the staff on reception. Room was clean and comfortable, bathroom and shower cubicle was quite small. We stayed on a room only basis so can’t comment on breakfast or other meals. Unable to park at hotel but no problem getting into the nearby Jubilee gardens pay and display which is only a couple of minutes walk away. Main reasons for not giving a higher rating are that the hotel is showing its age and needs refurbishment, especially in areas like the stairs and corridors, and also because the room was very hot and even with the window open it was too warm and felt airless. We stayed when temperatures were not particularly high for the time of year and I would not have wanted to be in that room during a hotter spell.
Overall the hotel offered very good value for an overnight visit and we would stay again if we return to the area,

Partner

10/10

Exceptional

29 Jun 2025

Kelly

5 star

Great location, friendly staff, very dog friendly, good and amusing entertainment. Comfortable beds, well equipped room. Will return next year. Thank you

Friends_and_family Family

2/10

Poor

24 Jun 2025

Neil

Staff told me booking not gone through. Paid twice for one room as a result. Uncomfortable outdated HOT room. USELESS

Business_and_leisure Self

8/10

Excellent

19 Jun 2025

Jon

Great value location, staff friendly stayed many times never had a issue

Business

10/10

Exceptional

05 Jun 2025

Debbie

Entering the warm friendly reception area, you are greeted with smiles and laughter, and the staff are so friendly and chatty, making check in a breeze. The bedroom was spacious and clean, and the shower was large and had good water pressure. Evening dinner was delicious it was a 3-course meal – Fish Goujons for starter and Chicken and dauphinoise potatoes for main and fruits of the forest cheesecake for dessert. Bingo was on the go for the residents after dinner, loads of laughter and people having a really good time. My bed was comfy and a had a good night’s sleep. Breakfast was a full English breakfast and once again the meal was delicious.
Ilfracombe is a town worth visiting so many things happening and the harbor is beautiful and of course Verity that is an amazing piece of art work standing at the entrance of the harbor, so much to do in the town and around the town – art classes, chocolate making classes and a History tour of Ilfracombe as well as smugglers talk and ghost hunting. Jump on a boat and head over to Lundy Island to see the Puffin birds and the beautiful scenery. Swim with the seals, off you go on a boat, jump overboard and swim with the seals. Great hiking trails and gorgeous beaches and even a theatre (Landmark Theatres) with some amazing shows across the road from the hotel. Golf courses are plentiful in the area and are definitely a must for the avid golfer, making Ilfracombe and Dilkhusa a place to see. I will be back!

Business Self

8/10

Excellent

04 Jun 2025

Pauline

This was our 4th visit and as usual the standard was good
Nice friendly helpful staff.
Clean spacious room and bathroom with nice shower.
The hotel offers breakfast and evening entertainment but we had other things booked.
A nice reasonably priced hotel at a convenient location. Would recommend

Partner

8/10

Excellent

02 Jun 2025

SABANAM

Great location. Big room. Clean
But only problem was child safety wasn’t that great. Because the door can be opened by the child easily from inside in the room.

Leisure Family_with_children

8/10

Excellent

25 May 2025

James

A great central hotel perfect for a quick get away

An adequate stay, exactly what we expected and exactly what we were wanting

Friends_and_family Family

6/10

Pleasant

20 May 2025

Michelle

The shower was awful hardly any water coming out . The shelf was hanging of and the toilet roll holder need screwing on and the room needed a hoover . Other than that the room was ok

Leisure

6/10

Pleasant

17 May 2025

jason

Extremely dated

Leisure Partner

6/10

Pleasant

06 May 2025

Laura

Staff very helpful & parking at hotel!

Location is central but ilfracombe, close to seafront and harbour. Easy to get to by car!

Hotel is very dated and run down needs a serious revamp. Shower not powerful at all, bed rock solid.. walls so thin other guests keeping us up all night.

We booked hotel last minute due to our air b&b being cancelled …

£100 for 2 nights we weren’t expecting great things…

Leisure Partner

4/10

Poor

05 May 2025

Harry

Think twice!

This hotel looks nothing like the pictures on Hotels.com. We had no hot water, the room was so hot we were up half of the night. It doesn’t meet the standards of a basic room. The staff were lovely and are unfortunately working for what I expect is a sinking ship. Bank holiday weekend and only 9 rooms booked. Barely saw another person during our stay there.

8/10

Excellent

05 May 2025

Verified traveler

Welcoming staff

A very welcoming atmosphere and the room was good value for money. Unfortunately, there were a lot of hairs on the floor of the bathroom, so it could have been cleaner, but otherwise no complaints

Partner

10/10

Exceptional

03 May 2025

John

Friendly helpful staff
Really good experience

Leisure Family

8/10

Excellent

02 May 2025

John

Breakfast was good and plentiful and well served, Dinner not so good, selection was poor, probably because l was the only guest for dinner must be difficult to cater for one. The service was good, but selection of menu was not good for me.

Leisure Self

10/10

Exceptional

21 Apr 2025

Pauline

Lovely friendly hotel

This is our 3rd stay. The rooms have been upgraded and we had a nice view. We are always made to feel welcome by the wonderful friendly people on reception. We arrived early but were able to leave our bags in reception. Parking is payable and you need to arrive early. However, we know the area well and thete is free on-steet parking nearby if you know where to look.

Partner

2/10

Poor

15 Apr 2025

Hayley

SCAM - hotel does not exist.

This hotel is permanently closed. Fortunately I checked on Apple Maps to see the location in relation to my job in the area. No answer when I called and then got disconnected. I am now waiting for a refund from Hotels.com as they already took my money

Business

10/10

Exceptional

10 Apr 2025

john

Excellent location, easy and short walk to town and quay. Free side street parking if you can find a space.

Leisure Family

10/10

Exceptional

09 Apr 2025

Richard

Very good

Our second stay at this hotel. Staff friendly and.good value for money at this hotel. Ideal for all.amenities for ilfracombe and very reasonable* will.be back again and try a family.room.

Partner

8/10

Excellent

03 Apr 2025

Marie-Therese

The hotel was in desperate need of refurbishment.
Damp areas on corridor wallpaper and scratched and dirty skirting boards. Clothing hook hanging off shower room door and shower surround grubby. My son's room has no mattress protector.
No one manned the lounge bar, you had to go to reception and ask the receptionist to come and serve drinks and wait until they had finished check in no snacks available . Tea and coffee in room but no courtesy biscuit. We were only there for 2 nights to view properties in the area and were aware the room rate was very cheap but had I booked for longer I'd have checked out. Will not return.

Business_and_leisure Family

8/10

Excellent

27 Mar 2025

Christopher

A nice hotel, well positioned for walking access to the lower town & harbour area which was great for an daytime or evening stroll & friendly welcoming staff, a clear winner on breakfast, very well cooked, plenty of choice, generous helpings . Overall a clean, tidy hotel, good sized comfortable room, the only let down was the plumbing, struggle to get hot water from taps consistently. Parking a bit limited, but walking around, even out of season, it looked like a problem for residents, never mind visitors.

Leisure Partner

10/10

Exceptional

24 Mar 2025

Roy

great friendly staff nice big room warm and cosy

Leisure Self

6/10

Pleasant

22 Mar 2025

Rodney

The good points are that the rooms were large, bed was comfy, refreshment tray was better stocked than usual, a very good breakfast, friendly and attentive staff and a convenient location right on the front. It was also a low price that would usually reflect excellent value for money. It was also busy for the time of year with a range of different guests.

However, the bad points are that the stay was somewhat ruined by the (rightly very loud) fire alarm going off at 1.10am and then again briefly at 1.45am followed by a guest loudly knocking someone's door for ages at 3am. This was raised with staff in the morning who said that the guests had been dealt with overnight, had already been removed & would not be returning. Whilst unreasonable guest conduct is clearly outside the direct responsibility of the hotel and prompt action taken, I do think on reflection that other guests should have been refunded some of their night (with the hotel then reclaiming costs incurred through a civil action against offenders). If you stay at a hotel, you expect a reasonably comfortable night & not to be persistently disturbed in the early hours.

My room also smelt of smoke despite the no smoking signs along the corridor, wifi was intermittent and the walls were thin so noise was transferred from around the hotel. All bearable though (especially taking the good points into account) but the disturbed night was not. I don't know if this was just very unlucky but it put me off returning.

Leisure Self

8/10

Excellent

21 Mar 2025

Helen

This place was exactly where we needed to be, though I hadn’t realised it. Also cheap. Very nice staff, and I really enjoyed walking around the town and coast.

Leisure

10/10

Exceptional

21 Mar 2025

Paul

The staff went out their way to help find a suitable room for us as my wife is disabled.
Ideal to walk to town and down to the harbour.

Leisure Partner

10/10

Exceptional

10 Mar 2025

PAUL

Thank you The Dilkhusa Grand Hotel

Staff were friendly and very professional, nothing was too much trouble for them. They also had good knowledge of Ilfracombe and gave good advice on where to go, what to see, and knew what was happening (i.e. where local bands were playing etc) at night time.
My room was clean, tidy, warm, with a lovely power shower. If i had to 'nitpick' i am quite a large person, but, my shower was quite small. However, this would not put me off from booking again and recommend to family and friends. Defiantly a value for money hotel.

Friends_and_family Friends

10/10

Exceptional

21 Feb 2025

Darren

Staff very helpful, friendly, great walking distance to nearest Wetherspoons and town centre

Leisure Partner

8/10

Excellent

21 Feb 2025

Richard

Great value

We arrived to find a very reasonable car park opposite that cost us £5 for 2 days . Great value. The check in was smooth and the room for what we paid was excellent value. The bar was closed but this trip was off season so quiet. Ilfracombe we love and has a whetherspoons close by.

Partner

6/10

Pleasant

20 Feb 2025

Verified traveler

Location good, drafty window though

Business

10/10

Exceptional

17 Feb 2025

Dennis

Our stay as a couple

Really friendly staff. Excellent location. Good choice of breakfast items. Spotlessly clean.
What’s not to like?! So definitely recommended.

Partner

2/10

Poor

03 Feb 2025

Colin

The room was very cold, no hot water and no customer care. When we survived the night with a little help from the hair dryer to raise the temperature just above freezing, the breakfast was good. There were however many other guests at breakfast who suffered the same problems.
We have no intention of ever returning.

Leisure Partner

8/10

Excellent

17 Jan 2025

Ray

Very friendly staff nice clean environment

Leisure Partner

10/10

Exceptional

16 Jan 2025

Stephen

Lovely hotel. Good value for money and a tasty breakfast.

Business

8/10

Excellent

08 Jan 2025

Lynne

Great price for the break we booked, breakfast really good. Evening meal wasn’t too my taste. Room comfortable but cold

Leisure Partner

8/10

Excellent

15 Dec 2024

roy

close to town great parking great staff

Leisure Self

8/10

Excellent

04 Dec 2024

Paul

well worth the price

room not fancy but comfortable and clean with modern furniture. well worth the price.

Business

4/10

Poor

18 Nov 2024

Trevor

We checked in on Friday, we’re taken to our room, after looking around it to our amazement we found the room in very poor condition IE.carpet was old and dirty the skirting boards were covered in dust and dirty ,the radiator had rust on it and behind it the wall was peeling away. The decoration needs to be improved. The furniture was minimal and only one small wardrobe for the two of us. After taking about the situation we decided not to stay which spoiled the start of weekend. In our opinion and seeing our room this hotel should not be open for business.Fortunately we managed to find another hotel tha could accommodate us.

Leisure Partner

8/10

Excellent

15 Nov 2024

hasan

Great staff good stay thanks Julie , Lynne , Malcolm and Helen

Leisure Partner

10/10

Exceptional

01 Nov 2024

Haidi

I loved it, so extended mt stay!

The hotel was a welcone change from the large chain hotels. The staff were so friendly and helpful. The hotel was clean and well positioned for site seeing. Also was nice and quiet for working sometimes during the stay

Partner

8/10

Excellent

01 Nov 2024

colin

Car parking £6 if available but when I stayed it wasn’t
You can park on the street after 6 pm if spaces are available
Staff very good and very welcoming
Good for the price charged and there is a chippy if you walk towards the harbour or a Wetherspoon just down from the hotel

Business

6/10

Pleasant

29 Oct 2024

Verified traveler

Was ok

Business

8/10

Excellent

27 Oct 2024

Laura

Lovely staff

Leisure Family

10/10

Exceptional

25 Oct 2024

John

Excellent value for a budget priced hotel. Spotless facilities, comfortable bedroom, evening entertainment, and the buffet breakfast was exceptionally good.
All the staff we spoke to were friendly and helpful.

Leisure Partner

8/10

Excellent

21 Oct 2024

John

Staff friendly evening food average breakfast good

Leisure Partner

10/10

Exceptional

17 Oct 2024

Janet Anne

HOUSE OF THE HAPPY HEART! VERY TRUE!

The staff without exception from the minute we arrived where happy, helpful, and efficient. Nothing was too much trouble. Our room was great and the Breakfast and Dinner were excellent. The reception rooms were bright and cheery.

Partner

8/10

Excellent

12 Oct 2024

Verified traveler

It was nice friendly, clean hotel in a handy position fir the town snd the harbour.

Self

10/10

Exceptional

03 Oct 2024

peter

wonderful hotel 5 star

Leisure Self

8/10

Excellent

29 Sep 2024

Gareth

All in all an ok stay, breakfast was great. Room was small but all ok. Staff were friendly and helpful. Main complaint was that no main bar area open, small lounge open and the staircase on our floor smelt or urine which was very off putting on arrival. At a guess I would say this would be down to the amount of dogs in the hotel on high floors

Partner

8/10

Excellent

29 Sep 2024

Ellie

Cheap and pet friendly stay

8/10

Excellent

28 Sep 2024

Michael

It is a old style hotel. Our room was fine and what we thought we had booked is what we got. Looks like some updating is taking place. This is not 5 star, so anyone who thinks so and then comments are just putting this hotel down.

Leisure Family

8/10

Excellent

24 Sep 2024

Stan

Very good value well located accommodation

Partner

10/10

Exceptional

24 Sep 2024

Maggie

The staff was great, dining area was good a staff helpful, very nice stay, we will be going again.

Leisure Partner

4/10

Poor

23 Sep 2024

David

Tiny wash basin, shower small and dirty.

10/10

Exceptional

23 Sep 2024

Darren

Great location and budget hotel. Location is within easy walking distance to the town. Parking is very tough however easy to pull up outside, unload and then find some alternative parking (we used the car park alongside Aldi). Staff are all very friendly. Hotel is a little run down - rooms etc - but for this price, we were very happy.

Leisure Partner

2/10

Poor

23 Sep 2024

Verified traveler

Hotel HELL with horrible host

The room is out of hot water and the shower tray is clogged. I ask the front desk for a fix or change of room at 11:00pm but the night shift manager said he cannot help, cannot change the room because he cannot access the system. I believe it is a lie. And he asked me to wait till the next day 07:30 when the General Manager is on duty. And he suggest me to have a bath tomorrow.
I insist to have the GM for help and the night shift manager threatened me that if I wake her up, she will tell me to pack up !!. I insisted to have her help cos I am desperate. When the GM showed up, what she said is totally disappointed. The help / advice she provided are
1) Blamed me for waking her up at 11:30. But technically it is not me who woke her up. It is her night shift manager woke her up because he could not handle the issue.
2) packed up and go and she will refund me
3) come back at 07:30am but the fixing of hot water supply is not guaranteed
4) A change of room is not guaranteed on the next day.
So, I just pack up and stay at another hotel

Partner

6/10

Pleasant

16 Sep 2024

vivien

looks very tired could do with a bit of up dating coat of paint room was small but ok.
breakfast was really good staff was very friendly

Partner

6/10

Pleasant

14 Sep 2024

Mark

Great rates but room for improvement

Checked in, went to room someone already in there. Reception quickly apologised and 20 minutes later found us a room. Room fine but bed very uncomfortable and cobwebs in windows.Breakfast was really good but quality of coffee was weak and tasteless.

Partner

8/10

Excellent

14 Sep 2024

James

We had a couple of maintenance issues with the bathroom. The shower holder was loose, and the lighting was minimal, only 1 of the 3 bulbs were working. As a result of the poor lighting, the cleaning staff failing to clean the shower properly.
Due to the lack of maintenance staff in the evening, I assisted in the replacement of one of the bulbs, as the concierge would have needed a step ladder to do it. However, despite these challenges, we had a great time, the staff were exceptional, very friendly and helpful, and the biggest plus for us was they were pet friendly. The night concierge was particularly friendly and extremely generous toward our Border Collie, Bodger, who in turn appreciated all the treats. With a bit more investment in the fabric of the building, both internally and externally, the proprietor will have a great little business on their hands.

Partner

2/10

Poor

13 Sep 2024

Sam

Hotel is disgusting, carpets in the rooms look like they haven't been cleaned in years with stains everywhere. Bed very uncomfortable. Damp stains in the roof. Much of the hallways look like they are falling apart.

Everywhere in the hotel stinks of mould and damp.

Overall disgusting and very disappointing.

Photos look amazing… rooms look nothing like this

Leisure

8/10

Excellent

09 Sep 2024

Rachel

Close to tunnels beaches.