Name: Intercontinental Muscat
Address: Al Kharjiya Street, Al Shati Area, Muscat 114, 398 6, Muscat, 114, OM

Intercontinental Muscat

Muscat · Oman

Al Kharjiya Street, Al Shati Area, Muscat 114, 398 6View location

100 reviews shown

10/10

Exceptional

23 Jun 2026

Mohamad

Football show

Business

10/10

Exceptional

18 Jun 2026

Nidal

Great location ,Friendly staff room amazing clean and organized

Self

10/10

Exceptional

15 Jun 2026

Antonina

All is great. Note: They don't have a private beach.

Family

8/10

Excellent

01 Jun 2026

Mehmet

I recently completed a 5-night stay at the Intercontinental Muscat. While there were some truly standout moments, certain aspects of the service did not quite meet the expectations of a luxury brand.

The Highlights: A Masterclass in Breakfast
The absolute highlight of our stay was the breakfast. I would give it a \"Star Plus\" for presentation, product quality, and taste. More importantly, the culinary team—from the Executive Chef to the junior staff—was incredibly warm and welcoming. They truly made us feel at home, and their hospitality in the dining area was the highlight of our mornings.

The Room and Housekeeping
The cleanliness of the hotel was satisfactory and met basic standards, though there is room for a bit more attention to detail to truly elevate the guest experience.

Areas for Improvement

Front Office & Reception: Unfortunately, the attitude of the reception staff was disappointing. We did not feel the level of welcome or professionalism one expects at an Intercontinental property.

Special Occasion Handling: I had informed the hotel well in advance of my wife’s birthday. Despite this, there was no recognition or even a simple birthday cake provided upon arrival. When I inquired, the staff claimed they attempted to deliver a cake but couldn't because the \"Do Not Disturb\" (DND) sign was on. This was unfortunately an excuse, as we never activated the the DND sign during our entire stay.

Friends_and_family Family

10/10

Exceptional

30 May 2026

Daniel

Very amazing stay with an outstanding Chef Austen

10/10

Exceptional

16 May 2026

Nidal

Usually the check in time at 3 pm , I arrived to hotel at 9:30 am . I spoke with front end person and I explained to him I arrived too early from long trip . my room was not ready but the person in front end offer me temporary room until my room ready . . staff in the hotel very helpful , working too hard

Self

10/10

Exceptional

10 May 2026

Sayra

Amazing beach with many activities available including water sports and bike riding
Breakfast was very varied
Would have loved a live pancake station though! (A personal red onslaught favourite)

10/10

Exceptional

25 Apr 2026

Pauline Ann

Return visit with what continues to be a fantastic hotel. The staff are exceptional, the rooms spotlessly clean, the pool area very comfortable with ample loungers and breakfasts with excellent choices.

Partner

10/10

Exceptional

11 Apr 2026

Ghazala

We had a great stay as a family of 4. Excellent service all round. Breakfast very good, on-site restaurants also good and there are more food options within walking distance. The pools are lovely. The concierge and staff were brilliant, can't do enough for you. We used the salon and gym, both great.

The 2 things i would improve - kids club was very basic with no activities organised, and the kids pool could have been heated.

Family_with_children

10/10

Exceptional

17 Mar 2026

Shahan

Would recommend

Self

10/10

Exceptional

11 Mar 2026

Sushani

It’s been quite some time since our last stay, and the property is still very well maintained. Even during Ramadan, the hotel was almost at full occupancy.

We requested connecting rooms but didn’t get them..instead, we were given two rooms next to each other. Unfortunately, the first-floor room we received had a disappointing view from the balcony. Apart from that, everything else was excellent..

The paid padel courts were booked most of the time, but the two tennis courts were available and we managed to reserve slots and use them without issue.. The pool was quite crowded in the mornings and afternoons, but it became very peaceful in the evenings, with the water pleasantly warm. We had a great great time there along with the kids..

We especially loved the easy access to the beach, as always. Although we didn’t swim in the sea, it was lovely for evening and early-morning strolls..

The staff were consistently outstanding; special thanks to Mr. Remeesh at Tomato restaurant for his exceptional service.. The breakfast spread at Musandam was impressive and very enjoyable..

Overall, a wonderful stay 👍

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Cecile

This was our second stay at the Muscat Intercontinental and this time again it was a very happy experience at every level: location, welcome, cleanliness, food, and importantly every single member of staff we dealt with. Too many to name but everyone at the reception desk, at The Musandam and other restaurants, at the Club Lounge. All faultlessly pleasant, professional and helpful.
All of this creates a gentle vibe and environment and we hope to visit again soon.

Leisure Partner

10/10

Exceptional

12 Feb 2026

Bogdan

Location near the sea and range of restaurants

Business

10/10

Exceptional

11 Feb 2026

Bogdan

Business

10/10

Exceptional

17 Jan 2026

matthew

Big hotel with great garden and pool right on the beach. Lovely place to relax. Great gym. Nice cafes just next door if you want to get away from hotel food.

Self

8/10

Excellent

08 Jan 2026

Andrew

The room was amazing with a good view. Club lounge and staff were superb. The only thing stopping a 5 star rating was the service at breakfast and in the evening at the main restaurant, which was slow at times.

Leisure Family

10/10

Exceptional

02 Jan 2026

Trevor

Relaxing

10/10

Exceptional

30 Dec 2025

Ismail

Superb hotel. Well located right on the beach. Large rooms.

Friends_and_family Family

10/10

Exceptional

26 Dec 2025

Muhammed

Amazing location and great hotel. Cannot fault

Leisure Family_with_children

10/10

Exceptional

21 Dec 2025

Shereese

The menu was good, service was fast and courteous, and I loved the food.

Business Self

10/10

Exceptional

12 Dec 2025

Maria A

Great staff and very clean room with high end toiletries.

Partner

8/10

Excellent

04 Dec 2025

Satyendra Sumantrai

Everything was business like

10/10

Exceptional

25 Nov 2025

Wrinder

Great stay here. Room was always spotless. Good location for the beach. Only feedback would be us that both the breakfast staff and pool area staff could be a little more tentative.

8/10

Excellent

22 Nov 2025

Muhammed Alhabib

Staff were very accommodating and allowed for an early check in. Service staff were also very helpful and available.

The rooms were clean on a surface level but I did notice crevices and some other surfaces had some layers of dust and looked a bit aged.

I think the rooms could do with a refurb to really meet the 5 star standard you see elsewhere nowadays.

I visited during the National Day of Oman and found it very noisy and busy outside the hotel. Cars revving and horning in the town centre made it hard to sleep at times.

There is easy access to the beach via the rear of the property which is great. I would recommend the hotel solely on this basis. The pool facilities are also good.

Leisure Self

10/10

Exceptional

20 Nov 2025

Very nice staff and quick services

Leisure Partner

10/10

Exceptional

18 Nov 2025

Esha

The hotel was fantastic and in a really good location where you can enjoy the beach and you have restaurant and cafe options nearby for lunch and dinner (taxi's in Oman are very expensive). The room was so clean, spacious and comfortable, and the facilities were so good. The breakfast buffet was amazing with such a variety of options to eatnfrom fresh fruits to freshly cooked eggs. The staff were all so friendly and welcoming. The stay overall was 10/10 and I would stay again!

Friends_and_family Family

10/10

Exceptional

17 Nov 2025

Simon James

Superb hotel & staff

10/10

Exceptional

13 Nov 2025

Syed F

smooth and early check in
excellent facilities ample breakfast choices

Partner

10/10

Exceptional

12 Nov 2025

Janice

Lovely hotel. The staff are very friendly and helpful. The rooms are comfortable. The food is good. Would definitely recommend.

Leisure Family

10/10

Exceptional

02 Nov 2025

Fatmah

Best hotel end to end

Business Family

10/10

Exceptional

26 Oct 2025

Stacey

Fab stay, Tobi at check in was great and always happy to accommodate

8/10

Excellent

25 Oct 2025

Rona Frances

Beautiful location, friendly staff, great breakfast options. However we were disturbed by appalling noise disturbance from partying in the on site pub on two occasions, which lasted until 2am wife and was made worse by the huge central atrium which amplified the noise and made sleep impossible. The pub was also home to several “ladies” who plied their “trade” in full view of the management without being stopped - hardly a 5* experience. The whole thing soured what was a lovely holiday.

Leisure Partner

8/10

Excellent

22 Oct 2025

mark

Being vegan i had to guess what i could eat at mealtimes and it would help if meals were clearly labeĺed but fruit and salad was always available.
The hotel was spotless and our room very clean

Leisure Partner

10/10

Exceptional

18 Oct 2025

Shaheen F

Dates and tea at reception was lovely. Complementary water was very nice. Anytime we called for housekeeping or room service, they arrived promptly. Manager checked us in. Very gracious.

Business Family

10/10

Exceptional

17 Oct 2025

Ramin

Friendly and hospitable staff

Friends

10/10

Exceptional

14 Oct 2025

Jahanara

Thank you for a great stay. A special thanks to the reception team who sorted out the confusion with our breakfast option. You have made our stay very memorable. Would visit again!

Leisure Partner

10/10

Exceptional

28 Sep 2025

Amin

We recently stayed at the InterContinental Muscat to celebrate our 37th wedding anniversary, and it was one of the most memorable hotel experiences we have ever had. From the moment we arrived, we were welcomed so warmly and recognized as VIP guests, which immediately made us feel very special.
To our surprise and delight, our room was beautifully decorated with flowers, thoughtful snacks, and a delicious anniversary cake. This personal touch set the tone for a truly unforgettable holiday.
A heartfelt thank you goes to Shankar, Merilen, and Jemna for their outstanding care and attentiveness throughout our stay. We also want to recognize the wonderful Club Lounge team—Marian, Anna, Aliyaa, and many others whose names we may not recall—who consistently went above and beyond to make us feel comfortable and at home. Their warmth, professionalism, and genuine hospitality made us feel like part of the InterContinental family.
Every detail of our stay was handled with such thoughtfulness, and it was clear that the entire team takes great pride in making their guests feel valued. The combination of excellent service, beautiful surroundings, and heartfelt hospitality made our anniversary celebration truly unforgettable.
We are already looking forward to returning in the future and cannot recommend InterContinental Muscat highly enough to anyone visiting Oman. Thank you to the entire team for making our stay so special—you will always hold a very special place in our hearts.

Leisure Partner

10/10

Exceptional

24 Sep 2025

Ankur

Clean room and excellent service.

10/10

Exceptional

23 Sep 2025

aurielle

Fantastic stay and we were totally looked after as we arrived extremely early in the morning and was offerred another room till ours was ready. So much appreciated after a long overnight flight. The staff in the Club room were so lovely helpful and friendly.

Partner

8/10

Excellent

17 Sep 2025

Ka Yan

Clean and spacious room with a stunning lobby. Good pools and restaurant selection.

Leisure Self

10/10

Exceptional

15 Sep 2025

george

Great place to stay

Business

10/10

Exceptional

06 Sep 2025

reham

Nice experience

Leisure

10/10

Exceptional

02 Sep 2025

Helal

Breakfast was great!

10/10

Exceptional

13 Jun 2025

Mohamad

Amazing stay & even better location. Right on the beach and 15 minute drive from anything

Leisure Partner

10/10

Exceptional

25 May 2025

Kerric

Great

Leisure Self

10/10

Exceptional

15 May 2025

Brian K

A must stay. You really don’t need to leave the hotel area.

8/10

Excellent

05 May 2025

Anisa

Good Hotel with great facilities.

A good hotel with great facilities. Housekeeping department as well as reception could be better. Duty Manager however was fantastic in resolving the matters we had.

Friends_and_family Family

10/10

Exceptional

28 Apr 2025

mohammed

ALL

Leisure Family

10/10

Exceptional

24 Apr 2025

Shumina

Lovely hotel and managers are absolutely brilliant and accommodating with any help you may require. Housekeeping are also incredible. Lovely pools and restaurants. The sauna, jacuzzi area is a little bit dated and could do with revamping to match the rest of the hotel

Leisure Family_with_children

10/10

Exceptional

08 Apr 2025

Nicki

The property is in a lovely area and next to the Opera House. The beach is a public beach and it would have been nice if you could use the beach a bit more i.e. with sunbeds etc. The staff are really lovely and cannot do enough for you. The housekeeping in the room was a little hit and miss, but always clean. A good selection of restaurants and also within easy walking distance of a small mall with coffee shops and outside restaurants if you don't want to eat in the hotel.

Leisure Self

10/10

Exceptional

02 Apr 2025

David John

Really lovely hotel

Leisure Family

10/10

Exceptional

28 Feb 2025

josh

Grear hotel! Def. Return!

8/10

Excellent

26 Feb 2025

Graham

First time in Muscat. The hotel was nice, staff very friendly and helpful. I was attracted by the fact the hotel was on the beach. This was a public beach reached by passing through a fence keeping the hotel pool areas private. I am not a hotel pool person and having said that I did not find the outside facilities attractive. The room was very nice, there was a good sports bar like pub with sport on tv, snooker tables etc and the food was excellent. A selection for breakfast. .

Leisure Self

10/10

Exceptional

25 Feb 2025

Catherine

Overall a lovely hotel with a few problems

Lovely hotel, right on beach in Muscat. Fantastic outdoor facilities: 2 pools, tennis court, etc. We stayed twice : first time was great, second time, the room had some maintenance issues(clogged drain and problems with ac). Though we pointed out the drain issue, it was not fixed during our stay. The restaurants are very expensive for the quality and quantity of good provided. Go around the corner for better food!!

Partner

10/10

Exceptional

25 Feb 2025

Andrew

Fantastic located hotel with good facilities and amazing service. The Club rooms are a great choice as you get afternoon tea and two hours each evening of canapés (hot and cold) and alcoholic and non alcoholic drinks. A good option given cost of alcohol in Oman

Leisure Partner

10/10

Exceptional

17 Feb 2025

Waad

Everything was perfect thank u

Business_and_leisure Family

10/10

Exceptional

29 Jan 2025

Sandra

Great location adjacent to beach dining and entertainment.

Leisure Partner

10/10

Exceptional

24 Jan 2025

Cathleen

We loved our stay here! The staff was phenomenal, the breakfast buffet was unmatched, and the rooms were super clean and very comfortable. Highly recommend!

Leisure Friends

10/10

Exceptional

16 Jan 2025

Lindsay Margaret

Excellent level of service and attention to detail. It was a luxury having the lounge included in our stay and we enjoyed the wonderful hospitality and service throughout the whole hotel. Chef Austin from Scotland was a gem! And all of the team.
Pools were great, spa could do with a facelift but other than that a wonderful family holiday in a great hotel that we would recommend and definitely stay in again. Thank you all.

Leisure Family

10/10

Exceptional

13 Jan 2025

Jaroslaw

Regular Omantaxi not allowed in - you need to step outside 100meters for low prices. Return rides work as usual

6/10

Pleasant

05 Jan 2025

Steven

This IG hotel is a family resort style place in a quiet part of the Muscat city beach zone.
There are large hotel grounds with pools and a gym all lacking any type of useful directions.
The hotel has placed a large surcharge on local taxi rides and there is no local bus service so transport around the city is expensive.
The main problem with this hotel is the house-keeping service - poorly trained and understaffed - so any normal check in is very slow and often delayed due to rooms not being ready. The daily house-keeping is also slow and irregular.
The hotel may suit family groups looking for an inclusive resort but it is not suitable for business travel.

Business Partner

10/10

Exceptional

05 Jan 2025

Rozana Bte Komari

I like that u can access the public beach frm the back entrance and then straight to restaurants and cafes. There is also a food truck right at the beach. The jacuzzi and indoor facilities were a little run down. During winter time its nice to stay indoor using the facilities.

8/10

Excellent

03 Jan 2025

Bahaa

Nice location and property with reasonable price

10/10

Exceptional

03 Jan 2025

Christopher

The club lounge was amazing as well as the beach and opera house being right next door, possibly the best place I have ever stayed!

Leisure Family

10/10

Exceptional

23 Dec 2024

Majid

I recommend this hotel to everyone...
One suggestion to the hotel admins is to provide ladies only pool as well.

Leisure Family

10/10

Exceptional

20 Dec 2024

Khaled

Quick check-in, friendly staff, valet parking, bellman service, everything you would expect from a decent hotel.

Leisure Family_with_children

10/10

Exceptional

10 Dec 2024

Verified traveler

perfect stay

In short, it was a perfect stay. Intercontinental has the best location, surrounded by points of interest, near the Royal Opera House and opposite the beach, where you can go for an early walk before sunrise.

Friends_and_family Family

10/10

Exceptional

02 Dec 2024

aldine

I loved everything about the property, clean quiet friendly and welcoming staff. The most amazing food and a wide variety to choose from. My stay was breathtaking and I can’t wait to come back.

10/10

Exceptional

02 Dec 2024

Malcolm Charles

Very convenient for the airport and the city tour. Very good buffet breakfast and dinner. Various other bars and restaurants. Nice pool and surroundings. On the beach.

Leisure Partner

4/10

Poor

30 Nov 2024

Anis

I wouldn’t recommend, outdated and unprofessiona

Unprofessional staff,
Friendly but bad service with many mistakes

Partner

10/10

Exceptional

22 Nov 2024

Jonathan

Lovely hotel & wonderful staff.

Leisure Partner

10/10

Exceptional

19 Nov 2024

Kate

Wonderful hotel and staff all very helpful

Business Self

10/10

Exceptional

11 Nov 2024

Ribka

It is a nice relaxing hotel. The staff is very nice and willing to help. We really enjoyed our stay

Leisure Partner

10/10

Exceptional

26 Oct 2024

Mindy

Room was great and perhaps recently renovated. Amazing views of the sea.

Leisure Family

10/10

Exceptional

18 Oct 2024

John Michael

Excellent service and centrally located

Leisure Partner

10/10

Exceptional

03 Oct 2024

Ani

Nice atmosphere and helfull team

Leisure Family

10/10

Exceptional

28 Sep 2024

Mohamed

Very nice stay by the beach

Leisure Family_with_children

10/10

Exceptional

21 Sep 2024

Ferial

Cleaning, breakfast, dining, staff

Leisure Family_with_children

10/10

Exceptional

15 Sep 2024

Harjinder

This hotel would have received 5/5 had the first customer experience at check-in was annoying especially at a 5 star hotel which was selected purely for the customer experience one would expect. At reception both members of staff were serving a customer. My son and I stood partially behind both people to approach the first available member of staff. A couple approached the front desk and stood next to my son as soon as the staff member behind the desk was free they approached her in the meantime another gentleman stood behind them to be served. Instead of acknowledging that we had been waiting in the queue the staff member not only served the couple but also the gentleman behind them before acknowledging us with no apology. Absolutely appalling and not a good first impression.

Leisure Family

10/10

Exceptional

23 Aug 2024

Ghasan

great stay, authentic reception experience with the local staff

Partner

10/10

Exceptional

02 Aug 2024

Zafar

Beautiful, close to the beach and very friendly staff

Leisure Partner

8/10

Excellent

20 Jul 2024

Sohrab

The renovations have really helped the rooms are nice and updated and beds are comfortable and firm… the 60’s - 70’s motif is no longer… bravo! The exterior still needs some TLC

Business_and_leisure Self

10/10

Exceptional

27 May 2024

Michael

Beautiful country - welcoming people

Leisure Family_with_children

10/10

Exceptional

01 May 2024

Zolfakar

Great, friendly staff. Amazing breakfast! Super clean rooms and interior of hotel meticulously kept.

Leisure Friends

8/10

Excellent

19 Apr 2024

Marijan

Great value for money

Excellent old school hotel. Fully refurbished on the inside with a wonderful, huge open lobby space. The outside facilities need a bit of a paint job maybe (also the inside roof), but otherwise, a great place to stay. Breakfast is very nice, there is a great lap pool in addition to a normal pool, an excellent fully equipped gym (one of the best I've seen in hotels), and some nice dining options.

Partner

8/10

Excellent

28 Mar 2024

Verified traveler

A good family place to stay

start your day with a great breakfast. Spa and steam room. Nice pool but a little pricy for the rooms. With sea view or even city view.
Friendly staffs
Walking distance to royal opera house

Partner

8/10

Excellent

24 Mar 2024

Trisha

Property was very clean. Room was spacious and staff was accommodating. Access to the public beach from the pool grounds and close to the opera house. Breakfast was just so-so. They were short on seating, plates, glasses, and always out of drinks. Both mornings we had nothing to drink at breakfast. Only one morning we managed to get a coffee.

Leisure Partner

10/10

Exceptional

17 Mar 2024

RAKESH

New Look

The property looks great after renovation.

Business

8/10

Excellent

03 Mar 2024

John

A pleasurable place to stay

Other than the slowness of checkin and no coffee during the wait was a very pleasurable stay. The hotel is as ugly as can be from the outside but works very well inside. The staff are excellent and the rooms are good. The balconies are more narrow than one would like but on request some small chairs were placed. The Club area has good food and drink albeit that the furnishings are sparse. A good pool and direct access to the beach. Breakfast is very good. Downside is noise niusance from the W hotel next door. to 01:30 on a Friday night.

Partner

8/10

Excellent

24 Feb 2024

Luqman

It was a comfortable stay. Excellent service and delicious buffet breakfast every day.
Washrooms are a little small.
But overall clean clean and comfortable

Friends_and_family Family

10/10

Exceptional

18 Feb 2024

Gerdina

Sustainability effort in the right direction

It was so nice to find refillable glass bottles with water for the room in the minibar. I appreciate this effort as it is far more sustainable than giving plastic water bottles! The staff were all extremely helpful, kind and friendly. The hotel is neat, clean and very well maintained. We enjoyed our stay and will return in future!

Friends_and_family Friends

10/10

Exceptional

14 Feb 2024

ali

Best gym I have seen in a hotel

Leisure Partner

10/10

Exceptional

04 Feb 2024

Michelle

The staff and management treated me and my elderly mother so well. Accommodations were amazing!

Business_and_leisure Family

10/10

Exceptional

24 Jan 2024

Maria

Good hotel to stay clean and friendly staff

Partner

8/10

Excellent

07 Jan 2024

Daljit

The staff in club lounge were very good, friendly and good service.

Leisure Friends

6/10

Pleasant

01 Jan 2024

Annamaria

Room lovely , staff not so friendly and I was travelling alone which I don’t think helps . After a week in Oman and I had looked at a couple of the other large hotels before my stay in the Intercontinental, I wish I had stayed at the Crown Plaza or the W . The location of the Intercontinental is great though close to the Opera house

Leisure Self

10/10

Exceptional

29 Dec 2023

Rachel

A fabulous week at the Intercontinental. The staff are outstanding, friendly and helpful - particularly in the club lounge. Rooms were to a high standard and very comfortable. A great variety of dining options - we tried all of them and particularly enjoyed Takara and Trader Vics. Easy access to the beach which was a lovely evening walk. Highly recommend.

Leisure Family

10/10

Exceptional

23 Dec 2023

Khidir

Wonderful location and staff.

Leisure Self

8/10

Excellent

30 Nov 2023

Catherine

Very good service, good facilities, noisy at night

3 nights in November for some sunshine and relaxation prior to starting a trip. Very comfortable room, great breakfast, lovely pool area, variety fo restaurants.
But, lots of party noise from the rooftop restaurant of W Muscat hotel next door (InterContinental kindly moved me to another room); the main hotel building is strangely disconnected from the pool areas (perhaps because it is principally a business hotel with holiday facilities tagged on?); no alcohol free beer available.

Self

10/10

Exceptional

27 Nov 2023

Nabil

Excellent location with good amenities in the hotel and within walking distance. Fantastic pool area for families and the linked public beach is an added bonus. Will definitely stay again!

Leisure Family