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Mercure Tunbridge Wells

Sevenoaks · United Kingdom

Tonbridge Road, PemburyView location

7.8/10Very good1,001 Reviews
Cleanliness8.0/108.0
Service8.4/108.4
Comfort7.8/107.8
Condition7.2/107.2
Location8.0/108.0
Neighborhood7.8/107.8
Amenities7.4/107.4
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  • Business hotels
  • Sustainability certification
  • Hotels with spa

Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Mercure Tunbridge Wells

The 4-star Tunbridge Wells hotel boasts 84 contemporary guest rooms inside a beautiful 18th century Georgian oast house. Set in a tranquil corner of Kent and conveniently located close to Tunbridge Wells, Hever Castle and the breath-taking Kent countryside, this hotel is ideal for business or leisure trips.

After a busy day guests can relax in the impressive gardens, rejuvenate in the Feel Good health club or take a dip in the impressive indoor heated swimming pool.

Read more about this hotelShow less

Located in Royal Tunbridge Wells, Mercure Tunbridge Wells Hotel is a 3-minute drive from Dunorlan Park and 5 minutes from Pantiles. This hotel is 5.5 mi (8.8 km) from Tonbridge Castle and 5.6 mi (9.1 km) from Hop Farm Family Park. Stay in one of 84 guestrooms featuring LED televisions.

Complimentary wireless internet access keeps you connected, and digital programming is available for your entertainment. Private bathrooms with bathtubs or showers feature complimentary toiletries and hair dryers. Conveniences include phones and desks, and housekeeping is provided daily.

Featured amenities include a 24-hour business center, express check-out, and complimentary newspapers in the lobby. Planning an event in Royal Tunbridge Wells? This hotel has 4306 square feet (400 square meters) of space consisting of conference space and 8 meeting rooms. Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Laundry
Entertainment
Non-smoking
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until anytime
Check-out until 11:00 AM

Hotel policies

No rollaway/extra beds available No elevators Green Key (Foundation for Environmental Education) LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • The property allows pets in specific rooms only and has other pet restrictions (surcharges apply and can be found in the Fees section). Guests can arrange to bring pets by contacting the property directly, using the contact information on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards and debit cards; cash is not accepted
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, and a smoke detector
    • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Fee for buffet breakfast: approximately GBP 17.95 per person
    • Self parking fee: GBP 12 per day
    • Pet fee: GBP 15 per pet, per night
    • Service animals are exempt from fees
    • Early check-in is available for a fee (subject to availability)
    • Late check-out is available for a fee (subject to availability)

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    English

Nearby attractions

Dunorlan Park 2.5 km / 1.5 mi
BowlPlex Tunbridge Wells 2.6 km / 1.6 mi
The Chalybeate Spring 2.6 km / 1.6 mi
Assembly Hall Theater 3.9 km / 2.4 mi
Tunbridge Wells Museum and Art Gallery 4 km / 2.5 mi
Trinity Theatre 4.1 km / 2.6 mi
Calverley Grounds 4.4 km / 2.7 mi
Pantiles 4.6 km / 2.9 mi
High Weald 4.9 km / 3 mi
Spa Valley Railway 5.2 km / 3.2 mi
Nevill Golf Club 6.1 km / 3.8 mi
Church of St Thomas a Becket 6.1 km / 3.8 mi
Salomons Centre 7.1 km / 4.4 mi
Putlands Leisure Centre 7.6 km / 4.7 mi
All Saints' Tudeley 8.3 km / 5.2 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 84
  • hotel
  • American Express
  • MasterCard
  • Visa
  • Wheelchair-accessible
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fiExtra charge
  • Room service
Show 42 more facilities & services
  • Laundry service
  • Medical service
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Smoke detector
  • Hotel safe
  • Lift accessExtra charge
  • Newspaper stand
  • ShopExtra charge
  • Garden
  • Newspapers
  • Luggage room
  • Clothes dryer
  • BBQ facilities
  • Bar
  • Restaurant
  • Banquet hall
  • Conference room
  • Meeting room
  • Secretarial service
  • Photocopier
  • Business centre
  • Audio-visual equipment rental
  • FaxExtra charge
  • Indoor freshwater pool: 1
  • Game roomExtra charge
  • Sauna
  • Steam bath
  • Hot tub
  • Solarium
  • MassageExtra charge
  • Hairdressing salon
  • Spa centreExtra charge
  • Green Key (FEE)
  • LGTBIQ friendly
  • Non-smoking establishment
  • Single-Use Plastic Free
  • FitnessExtra charge
  • GolfExtra charge
  • Golf practice facilityExtra charge
Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    Mercure Tunbridge Wells

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE WITH DOUBLE BEDDOUBLE • WITH DOUBLE BED • 1 Bedroom • 24 m²DBL.DB
    DOUBLE WITH DOUBLE BEDPhoto unavailable5 photos

    Mercure Tunbridge Wells

    DOUBLE WITH DOUBLE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB

    Room amenities

    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Satellite TV
    • Fan
    • TV
    • Internet access
    • Electric Kettle: 1
    • Ironing set
    • Carpeted floors
    • Central heating
    • Direct dial telephone
    • Wi-fi
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BED • 1 Bedroom • 24 m²DBL.DB-SU
    DOUBLE SUPERIOR WITH DOUBLE BEDPhoto unavailable5 photos

    Mercure Tunbridge Wells

    DOUBLE SUPERIOR WITH DOUBLE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    24 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DB-SU

    Room amenities

    • TV
    • Carpeted floors
    • Central heating
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Fan
    • Satellite TV
    • Electric Kettle: 1
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • Internet access
    • Ironing set

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BED • 1 Bedroom • 21 m²DBL.AS-DB
    DOUBLE CLASSIC DOUBLE BEDPhoto unavailable5 photos

    Mercure Tunbridge Wells

    DOUBLE CLASSIC DOUBLE BED

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    CLASSIC DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS-DB

    Room amenities

    • Satellite TV
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Ironing set
    • Carpeted floors
    • Central heating
    • Wi-fi
    • Wake-up service
    • Alarm clock
    • Toiletries
    • Desk
    • Fan
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSICTWN.AS-2

    Photos are not available for this room type.

    Mercure Tunbridge Wells

    TWIN CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CLASSICFAMILY ROOM • CLASSICFAM.AS-1

    Photos are not available for this room type.

    Mercure Tunbridge Wells

    FAMILY ROOM CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.AS-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN CLASSICTWIN • CLASSIC • 1 Bedroom • 21 m²TWN.AS-1
    TWIN CLASSICPhoto unavailable5 photos

    Mercure Tunbridge Wells

    TWIN CLASSIC

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    21 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.AS-1

    Room amenities

    • Toiletries
    • Bathroom: 1
    • Shower: 1
    • Bathtub: 1
    • Fan
    • Hairdryer
    • Direct dial telephone
    • TV
    • Internet access
    • Ironing set
    • Desk
    • Carpeted floors
    • Central heating
    • Satellite TV
    • Electric Kettle: 1
    • Wi-fi
    • Wake-up service
    • Alarm clock

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE CLASSICDOUBLE • CLASSICDBL.AS

    Photos are not available for this room type.

    Mercure Tunbridge Wells

    DOUBLE CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST

    Photos are not available for this room type.

    Mercure Tunbridge Wells

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM CLASSICFAMILY ROOM • CLASSIC • 1 Bedroom • 26 m²FAM.AS
    FAMILY ROOM CLASSICPhoto unavailable5 photos

    Mercure Tunbridge Wells

    FAMILY ROOM CLASSIC

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    26 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 2
    Bed setup
    Double bed 131-150 width, Sofa bed
    Bedrooms
    1
    Room type
    FAMILY ROOM
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.AS

    Room amenities

    • Wake-up service
    • Bathtub: 1
    • Alarm clock
    • Internet access
    • Ironing set
    • Carpeted floors
    • Central heating
    • Wi-fi
    • Toiletries
    • TV
    • Direct dial telephone
    • Hairdryer
    • Desk
    • Fan
    • Satellite TV
    • Electric Kettle: 1
    • Shower: 1
    • Bathroom: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room CLASSICRoom • CLASSICROO.AS

    Photos are not available for this room type.

    Mercure Tunbridge Wells

    Room CLASSIC

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    CLASSIC

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.AS

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    Mercure Tunbridge Wells

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Mercure Tunbridge Wells

7.8
Very good
1,001 Reviews
Cleanliness
8.0 /10
Service
8.4 /10
Comfort
7.8 /10
Condition
7.2 /10
Location
8.0 /10
Neighborhood
7.8 /10
Amenities
7.4 /10
100 reviews shown
8/10
Excellent
30 Jul 2026
Aravind
Breakfast was good, Staff where also good but for 1 person who came in and said \"you have not paid for 1 breakfast\" while we where eating which put us off and got a little embarrassed while there where other guest. it was a strange behavior could be racial issue ?, they allowed all 4 of us into the hall, they could have indicated then?... strange but i guess that is how they treat people who are non-white ? , The day was very hot there was a fan facing us which was removed when 4 of us where sitting for breakfast, 2nd issue i noticed. again did they think that we did not need the fan ?, in my experience people always ask before they change or take away stuff... but here you go they run the hotel so they can do what they want.. but will want me to pay rents for the room, Pay for the breakfast.. funny is it not?. Water !!!!.. 1 can of water for 2 adult room ?... so should we share 250 ml per person !.. is that rationed water per person ?... all 4 of us were really tired and wanted a place to crash and drive back home the next day.. hence tolerated all the drama.. if you ask me will i go there again \"NEVER\".
4/10
Poor
28 Jul 2026
james
Expensive parking for a hotel you can only access by car, hard beds and creaky floors. Clean property and polite staff though
6/10
Pleasant
26 Jul 2026
Julia
We had pre booked an early check-in for noon. We arrived at 12.10 and there was much confusion and delays which meant we got in at 12.30. Four adults had to change and get ready for a wedding and it cut our time down and caused unnecessary stress. One person at check-in on a Saturday when there's tons of weddings is not good. She was overwhelmed with baggage and queues of guests. We were charged £40 extra for this and it should have been much smoother than it was.
4/10
Poor
24 Jul 2026
Mark
The hotel decor was very in keeping with late 1990s hotels I used to stay in for work. I don't think there has been any refurbishment since then and the room looks tired and tatty. If I paid half the price I did, it would still be overpriced for what it is. Didn't have breakfast as I was eating else where. Finally there is a £10 parking charge per night, which is ridiculous. Wouldn't go back there again, once was enough for me.
10/10
Exceptional
19 Jul 2026
Sandra
We found the Mercure staff , particularly reception and the bar staff extremely pleasant and helpful.
The only downside was that we had major problems with the tv, which was unwatchable andthe staff said that there were problems with the aerial
Partner
6/10
Pleasant
18 Jul 2026
Gareth
Good location and very good staff
Food in hotel was very bad tasted like frozen microwaved food and would advise not to eat
We had evening meal and breakfast both bad

Hotel is dated inside but ok value for money
Friends_and_family Friends
4/10
Poor
17 Jul 2026
Verified traveler
We had high hopes when we pulled up as it was a stunning building from the outside. Parking was £10 a night which was way too much! There was nothing around so it wasn’t even to deter people from parking and going elsewhere. We booked as it said it had air conditioning - but it definitely didn’t! We got a plug in fan that was like someone trying to cool us with breath from its nose! We had to go and purchase a fan nearby setting us back £45.
It was tired, holes in the wall, tiles missing, rusty taps. This was no where near a 4 star standard. Will not be returning
Partner
6/10
Pleasant
15 Jul 2026
Vera
My stay at the Mercure Hotel in Pembury was okay. My room was on the ground floor and adequate. The bathroom was very clean and cleaned for the three days that I stayed there. The bed was made and the room was clean daily and I have no complaints about it. The room was adequate for my needs..

The only slight grumble I have is that I did not find the staff very friendly. Sometimes there was nobody on reception at all and when I went to check out, I couldn’t see anybody around and was unable to check whether I owed any money or not.

On the other hand, it is very reasonably priced so for the money I think it is very good value.
Self
2/10
Poor
15 Jul 2026
Russell
The room was so hot unbearably hot the window would only open a few centimetres. The fan was absolutely useless. The room had been left with the curtains open in the Sun blowing in it all day. It was impossible for either of us to get any sleep. It was like being in a sauna.
Family
6/10
Pleasant
10 Jul 2026
Christopher
Very tired and shabby, can't believe its 4 star, an absolute disgrace that as a resident you have to pay £10 night parking, extractor fan in bathroom not working, toilet seat loose and moves from side to side, rust on the wall from the bath grab handle, sticky tape to repair a cracked window, bedroom furniture chipped and scratched, I found 2 peanuts on the floor which would suggest that the room was not hoovered, as for breakfast we had read other reviews about that and once again it was very expensive, so we went across the road to the garden centre, fantastic selection and great price.
Partner
10/10
Exceptional
24 Jun 2026
maureen
Fantastic breakfast! Friendly and helpful staff.Enjoyed our stay!
Partner
10/10
Exceptional
20 Jun 2026
Brian
Great location for easy access and plenty of parking space. Really helpful staff and great choice for breakfast. Just one night stay this time, but we would certainly be pleased to stay again in the future.
Partner
8/10
Excellent
14 Jun 2026
Tony
Easy parking at a modest fee. Staff were very helpful. Property showing wear and tear but acceptable.
Partner
10/10
Exceptional
03 Jun 2026
Toby
Good location and plenty of parking
Self
6/10
Pleasant
02 Jun 2026
steve
Staff excellent, welcoming and helpful. Good value hotel. Only downsides had to pay for parking which seems a liberty considering where the hotel is. It’s not a town centre hotel. If they’d added it to the hotel price we wouldn’t have noticed
Partner
8/10
Excellent
02 Jun 2026
David
Overall it was a good stay. The only issue I had was that you have to pay an overnight car parking fee and this wasn’t disclosed on Expedia. Breakfast was good and the staff were friendly too.
Self
8/10
Excellent
29 May 2026
Jo
The staff were excellent and very helpful at check in.
Parking is good
Didn’t stay for breakfast as had to leave early
The room was tired but bedding was clean and the room was a good size
It was a really warm evening and the staff provided us with a really good fan
Friends_and_family Family
10/10
Exceptional
20 May 2026
John
Could have the breakfast finished a little bit later, nice breakfas and staffk
Self
10/10
Exceptional
18 May 2026
Shirish
Excellent in all the departments. Very comfortable bed and clean room.
Partner
10/10
Exceptional
17 May 2026
Ethan
Beautiful food with a lovely clean room and plenty of parking
Business
8/10
Excellent
14 May 2026
Jean-Lisa
The hotel was goodnight stay with towel and a gift on bed which was a nice touch. It was easy to find and reception has cups of water if you want . The only things is that you have to pay £10 a night for parking which should either be part of room price or be told in advance. Easy to Christ just have to put key in a checkout box
Family
10/10
Exceptional
13 May 2026
Linda
All staff were very friendly and helpful with always a big smile. Excellent.
Partner
10/10
Exceptional
03 May 2026
Tracy
Staff went above and beyond only thing not positive was the car park charge, should be free for guests
Friends
6/10
Pleasant
13 Apr 2026
Christopher
Good for a one night stay as I have used before.
However as a £10 parking charge has recently been introduced and I was not made aware of this when booking.
Partner
8/10
Excellent
03 Apr 2026
Andy
Clean room , pleasant staff and convenient
Partner
10/10
Exceptional
25 Mar 2026
Tommy
Yes it was fresh, and lovely breakfast and the meal in the evening was delicious. Comfortable room and was treated in the room when getting there with treats in the room. And the check in staff were kind and very helpful. Couldn’t do enough to help. The room was lovely and clean and presentable.
Friends_and_family Friends
10/10
Exceptional
22 Mar 2026
Adrian
Lovely friendly staff from Steve on reception and Tim in the restaurant they couldn’t do enough to make our stay more enjoyable
Partner
8/10
Excellent
08 Mar 2026
Matthew
Loved it
10/10
Exceptional
02 Mar 2026
Joslyn
Staff were brilliant !!!!!!
Friends_and_family Friends
8/10
Excellent
01 Mar 2026
Samantha
Clean and friendly staff
Friends_and_family Family
10/10
Exceptional
20 Jan 2026
Leigh
What stood out for us was the support we had. My daughter's baby was born very premature in the local hospital. I spoke to the hotel and they were willing to give us a good price on a room as we didn't know how long we would need it for. They gave us a family room with an extra bed. They put a fridge in the room for expressed milk to be kept until it could be taken to the hospital. The hotel location was perfect as it's walking distance. The staff were extremely helpful and supportive. Mina, Brooke, Emma, Andrea are just some of the names. Thank you for taking some of the stress away from a very worrying and stressful time. We are truly grateful.
Leisure Family
8/10
Excellent
18 Jan 2026
Dan
Friendly staff
Clean room
Business Self
4/10
Poor
14 Jan 2026
Reham
They charged us for 10 pounds per day parking fees, which was never on the hotel booking details
8/10
Excellent
06 Jan 2026
Barry
Reception staff at check was very helpful and amenable. Breakfast staff were courteous and helpful.
Self
4/10
Poor
01 Jan 2026
Amy
Boxing Day check in, many dogs barking in rooms on way to our room. Inside room dirty marks in pillow. Dog barking continued next door and across hall, room at end of corridor with an open fire escape door banging away. Within 15 minutes realised it would be constant noise, the dog owners and smokers were in and out alot in short period of time!
Asked reception to move due to noise and was told it’s a dog friendly hotel - I asked is there a floor or part of hotel dog free for guests - he laughed. I mentioned filthy pillow he didn’t respond. Moved rooms - key cards didn’t work, at reception for 3rd time in 30 minutes with group of guests also unable to use keycards.
The night was very noisy inside and outside with incessant barking from car park and outdoor space. Room was not heated.
Breakfast not great. Guests at breakfast complaining about damp and black mould in room, another complaining about still not getting into their room for the second day running due to faulty key cards.
Definitely not welcoming, not comfortable, not up to scratch.
Leisure
10/10
Exceptional
27 Dec 2025
Tolu
Room was neat
6/10
Pleasant
23 Dec 2025
Ross
First room stunk of stale cigarettes, probably due to the window being left open prior to check in and smokers outside.
Easily changed rooms however.
Dated property and decor. Good nights sleep, however running a bath early in the morning made a horrible sound from the boiler. Overall average stay, but at reasonable price.
Partner
10/10
Exceptional
21 Dec 2025
Sidney
I was very happy with this hotel, everything was clean and tidy, the staff were polite and very help, the breakfast food was plenty and well presented, checkin was also easy and quick, the rooms were well laid out and clean, very happy
Leisure Family
4/10
Poor
14 Dec 2025
Tolu
The toilet was not flushing and the sink was clogged. The general condition of the toilet was old and dated and can do with refurbishing. The toilet roll holder was loose and the roll kept falling off the holder.
The towel radiator was protruding an had a couple of burns.
The headboard above the sink was low and not suitable to tell people as my partner banged his head a few times trying to brush his teeth at the sink. Generally poor experience and may not come back.
Leisure Partner
8/10
Excellent
08 Dec 2025
Ann
Good all round
6/10
Pleasant
07 Dec 2025
Terry
The hotel is very dated, the room facilities very poor and the cleaning was not great
Self
10/10
Exceptional
30 Nov 2025
Marie
Comfortable room, delicious breakfast and plenty of peace and quiet. Thank you Mercure
6/10
Pleasant
30 Nov 2025
Jason
We were allocated a room on the ground floor near to the hotel function room. They had their first Christmas party on last night. They really should have allocated the rooms nearest the function room to the people attending the party.
Breakfast felt low quality, hard croissants, cooked breakfast looked dry and unappealing.
Leisure Partner
10/10
Exceptional
28 Nov 2025
Mr W J
Fantastic service from all staff
8/10
Excellent
20 Nov 2025
andrew
The room was very nice and food was hot for a buffet breakfast, but personally I prefer a freshly cooked breakfast.
4/10
Poor
18 Nov 2025
Karla
Reception staff could not find our booking. They couldn't workout that with 2 rooms and 4 guests (2 other guests had arrived 10 minutes before us) had checked both rooms in at the same time. We were accused of being rude by the duty manager. Saying no we are not paying anymore money when asking if there was a room for us isn't beeing rude. Each time we pointed out (no raised voices or foul language) that it wasn't our fault we were told not to be rude. Being told that it is down to hotels.com and not the fault of Mercure suggests that there is a training issue for the front of house staff.
Room was very tired. 2 extractor fans in bathroom didn't work. 1 was in the actual shower on the wall so not surprised it didn't work. Grout needed replacing in the shower. Side jets just leaked. Desk and drawer unit has laminate lifting and needs repairing. Light bulbs in the bedside lamps were blown.
Breakfast was luke warm and not hot.
Will not be staying there again and not likely to stay at a Mecure property in the future either.
Partner
10/10
Exceptional
16 Nov 2025
G
We received a warm welcome from Steve on reception, who explained where everything was, and made some helpful suggestions for our stay.
Our room 132 was a comfortable, quiet, corner room on the ground floor, which was spotless, and had everything we could ask for. Comfortable beds/pillows, large TV, extra heaters and a welcome fan.
We enjoyed a hearty afternoon tea in the restaurant, and later, tasty, quick, room service.
After an excellent nights sleep, we enjoyed a buffet style breakfast in the restaurant. Plenty of choice, clean, well stocked.
A perfect overnight stay!
We usually choose to stay at a Premier Inn, as you know exactly what you're going to get, and the price is competitive.
Going forward, we will now be looking to stay at a Mercure hotel, as the prices are comparable, but the quality and standard of stay are certainly higher.
Friends_and_family Friends
8/10
Excellent
16 Nov 2025
Sean
Pleasant hotel. Ideally positioned
Partner
8/10
Excellent
13 Nov 2025
Jo
Food ordered via room service was excellent and affordable.
Leisure Family
8/10
Excellent
10 Nov 2025
stephen
Room was clean,hotel is in need of a bit of a refurb but staff friendly and good value for money
Partner
10/10
Exceptional
08 Nov 2025
Michael
Lovely hotel and room. The staff were very helpful and friendly. Bed was so comfortable, didn't want to get up in the morning.
Friends_and_family Family
6/10
Pleasant
07 Nov 2025
Penelope
The room was OK just. 1 very loose light fitting couldn’t open the window ( loose handle) Furniture very knocked about but it was clean enough. Dinner was OK but breakfast was very good. Staff were friendly and helpful. It did the job and was cheap enough.
Leisure Family
6/10
Pleasant
03 Nov 2025
John
Lights didn’t work in room, bathroom central light didn’t work (mirror lights did) tired bathroom decor and a shower head that wanted to part ways with its fixture when trying to alter water pattern. Bed was comfortable.
8/10
Excellent
02 Nov 2025
Cara
Staff were fantastic, hotel is easy to get to and find. Great location for the hospital, Tesco and for all the heritage sites around.
Partner
10/10
Exceptional
25 Oct 2025
Melanie
Clean room
Partner
6/10
Pleasant
21 Oct 2025
Barrie

Midweek Break

Menu choice for dinner was very limited. Paid extra £10 a room to pay at hotel. When arrived to check in payment had already been taken! No mention of refunding the £10 for each room.
Friends_and_family Family
8/10
Excellent
19 Oct 2025
andrew
Bath area was mouldy also main table had lots of varnish missing from it,hotel rooms could do with a make over and the corridors looked more like a dormitory than a hotel
Leisure Self
10/10
Exceptional
18 Oct 2025
Jaladhi
All round good
Leisure Family
10/10
Exceptional
28 Sep 2025
Stephen
We liked the decor and ambience of the main area, and our room was very cozy.

The staff were very helpful and polite.

We both enjoyed our stay very much.
Leisure Partner
6/10
Pleasant
27 Sep 2025
Simon

Good hotel but could do with a refurb

The hotel as a whole was ok and comparable to premier inn, the decor is quite old and could do with a freshen up. The room was well equipped, with tea and coffee, flat screen TV and plenty of toiletries.
Self
8/10
Excellent
24 Sep 2025
Sam
Clean room, friendly staff.
Business Self
10/10
Exceptional
16 Sep 2025
Denise
Excellent staff
10/10
Exceptional
07 Sep 2025
Mahadeva
Friendly staff. Value for the money.
Friends_and_family Friends
8/10
Excellent
25 Aug 2025
Joanna
The breakfast was good and made eggs to order. Reception helped us out with taxis. The bed was comfortable. On arrival things such as parking and breakfast was not made clear to us so we had to ask plus there was confusion over payment. The hotel was clean in the surface but not thoroughly on closer inspection. It was very hot outside and we had a fan but it was not very powerful making being in the room for a long period of time unpleasant.
Leisure Partner
4/10
Poor
24 Aug 2025
Magdalena

Poor condition

Hotel is in poor musty smelling condition. Paintwork, carpets fixings is all very old and dirty. Musty smell is so strong in the back rooms 279. Curtains are dusty and smelly.
Its in desperate need of an overhaul, definitely not a 4 star rating.
Business
10/10
Exceptional
24 Aug 2025
Verified traveler

Good stay, comfortable bed

Good stay, comfortable beds, room are a little dated but not a problem for the price we paid. Clean and tidy.
Partner
2/10
Poor
20 Aug 2025
Gavin
The room was terrible and smelt dirty, the fan did not work properly. Disrespectful residents banging and talking loudly in the corridors, and i swear i had a nocturnal ta dancing elephant in the room above me.
Business Self
4/10
Poor
18 Aug 2025
Tony

Poor

Definitely not a 4 star hotel .. room way too hot. Freestanding air con unit not working properly as dial broken .. no doors on the wardrobe as they had been taken off .. no bedside table on one side of the bed .. extractor fan in the bathroom was on constantly as no isolating switch .. no safe.. whole place in need of a refurbishment.. we booked two stays in different Mercure hotels & this one was better than the first one.. that one is in Telford & was absolutely terrible .. we left a review of that one with pictures but it’s never been published .. the manager told us we had paid more using hotels.com & that they would have given us a refund but we had to go through Hotels.com but I have found this an impossible task.. we will not be using Hotels.com again or Mercure hotels
Partner
8/10
Excellent
16 Aug 2025
Stuart
Need to update website, no swimming pool as advertised
8/10
Excellent
13 Aug 2025
Keith
Friendly, helpful staff. Comfortable hotel. Nice breakfast.
Business
8/10
Excellent
06 Aug 2025
Ann
The room was very nice and comfortable. The buffet breakfast was excellent and the staff were very friendly. We weren't impressed with the restaurant and only ate in there on our first night. They didn't have the first couple of meals I chose, which was steak and salmon. I ended up having a chicken tika curry, which was very good. We also ended up waiting 20 minutes for our drinks for some reason. Everyone just seem to disappear. They were very apologetic when they realised what had happened. They also advertise on their web site that they a swimming pool, but apparently it's been closed for a while.
10/10
Exceptional
05 Aug 2025
johnstone
Poor view
6/10
Pleasant
01 Aug 2025
Ryan
Ok property, outdated and in serious need of a refurbishment. Bathroom was easily 30-40 years old.
Leisure Partner
6/10
Pleasant
29 Jul 2025
Mark

Bring a bicycle?

A bit surprised on arrival (many signs) that I had to pay £20 for parking for two nights. There was an 'option' to avoid this with a club membership, but considering I'd already fully paid and there were many parking places aplenty, erm...
Friends_and_family Family
6/10
Pleasant
28 Jul 2025
Verified traveler

Alright

Location suited. Rooms were fine and staff were pleasant. It was very hot in the rooms. As in most hotels the window only opened a crack, there isn’t any air con in the room but a fan was provided which blew dust the size of snowflakes all around the room. The beds are harder than I would have wanted or expected
Partner
8/10
Excellent
27 Jul 2025
Verified traveler
Good hotel, good breakfast overall good stay
Partner
8/10
Excellent
20 Jul 2025
Louise
Nice easy location off the motorway however no noise. Large room, good amenities, tea and coffe making facilities, robes and slippers in the room.
Leisure Partner
2/10
Poor
12 Jul 2025
Saad
We arrived to check in at 8:30 pm and the room wasn’t ready. Check in was supposed to be ready from 3pm.
The room had a disgusting smell to it.
It was an extremely hot weather and there was no AC or working fan.
The beds were uncomfortable to sleep on.
Receptionist who dealt with us didn’t seem to care about anything.
Only decent thing about the the place was the breakfast
Friends_and_family Family
2/10
Poor
10 Jul 2025
Hermon

Bedbug infestation- avoid this hotel

The horel smells damp and congested. But I didn't mind at first. I the morning I noticed blood dots on the bed when I inspected the bed it was infested with multiple fat bedbugs. They were crawling all over the bed duvet. They were horrible. I couldn't stop itching since a saw them. This is not acceptable in uk. Totally unhygienic. God only know what infections I may have caught being bitten by them all night.
Self
10/10
Exceptional
09 Jul 2025
Lynn
Ideal for overnight stay. Comfortable room. Good restaurant
Partner
6/10
Pleasant
07 Jul 2025
JOSEPH

Hotel OK

Hotel was fine for short stay
Partner
10/10
Exceptional
04 Jul 2025
Kathryn
The staff at this hotel are helpful and polite. I had a minor issue with my room, I reported this to reception and they had somebody at my room in five minutes to resolve the issue.
Food was good and I especially enjoyed the breakfast with a wide selection of fruits, preserves and an excellent cooked breakfast choice.
I would definitely visit this hotel again, for me, the mark of excellent customer service is when something goes wrong and how the staff deal with that. Highly recommend
Leisure Self
6/10
Pleasant
02 Jul 2025
Verified traveler

Updates required

Room felt a bit tired, the security latch on the window was broken, the window itself was dirty, as were most others in public areas, have never seen so many cob webs on the outside of window, they acted as there own security system. A window cleaner needs to be employed. Toilet seat was loose, bath plug not attached to the chain, rusty stains coming from the bath grab rails. The bar area was pleasant & welcoming as was the restaurant. Overall not what we expect from a 4* hotel.
Partner
10/10
Exceptional
30 Jun 2025
Sara

Staff

Really great staff nice place to stay
Partner
6/10
Pleasant
29 Jun 2025
Helen
Bring your own fan! The rooms on second floor are boiling , you can only open the window a tiny bit and the fan provided not great. Other than that room lovely and clean and spacious
Leisure Family
10/10
Exceptional
29 Jun 2025
Steve
Didn’t dislike anything staff excellent and professional really nice day
Leisure Self
10/10
Exceptional
25 Jun 2025
Colette
Bery
Partner
6/10
Pleasant
22 Jun 2025
Eileen
Disappointed that there was no air con in the hotel and especially in our bedroom.
Although a fan was provided it did absolutely nothing to lower the temperature in the room .
I appreciate it was a very hot weekend _ but felt more could have been done before we arrived . Maybe the fan on beforehand or the door left open ?

To be honest we did not get any sleep that night ....very disappointing ....making us very tired next day .

On the plus side the staff were very helpful and polite . Especially the dinning room manager ..
Hopefully if we stay again this might be addressed.

Yours ...Eileen Dixon
Leisure Friends
6/10
Pleasant
22 Jun 2025
Carole
Property is tired, there is no air conditioning so makes it very hot as windows hardly open.

Could do with a tidy up, stained tiles and wallpaper is starting to peel off.

Check in was not wonderful. I was told I had not paid when I had, and then was just passed the keys. Not that welcoming.
Leisure Partner
6/10
Pleasant
20 Jun 2025
Robin
If you just want to get in sleep and get out then no issues. Unfortunately our stay had lots of little niggles that just turned this to a very average stay. Breakfast was the highlight and no issues there. Very dusty air vents, radiator and TV. Other issues included the TV remote control batteries were dead, no shower gel (because the linen cupboard key had got lost?!), no beer on tap, small holes in the bed linen (but clean) along with other small but annoying things.
Leisure Partner
10/10
Exceptional
16 Jun 2025
David
Great hotel on a great location with great staff.
Business
8/10
Excellent
16 Jun 2025
SHARON
This was an emergency and needed to be near hospital
Friends_and_family Family
4/10
Poor
15 Jun 2025
Andrew
The room was very hot and the fan in the room wasn’t working properly. So it was very uncomfortable.
Partner
10/10
Exceptional
15 Jun 2025
Tim
Friendly staff, good size rooms and parking
Leisure Partner
10/10
Exceptional
10 Jun 2025
wayne
Good
Leisure Self
8/10
Excellent
10 Jun 2025
Michelle
The staff were friendly , welcoming and helpful , reception and in the restaurant .
We had a family room , and a little chocolate on the bed on arrival , there was plenty of hot and cold choices for breakfast .
Leisure Family
6/10
Pleasant
05 Jun 2025
Laura
Cold breakfast and some areas tired and missed for cleaning
Leisure
10/10
Exceptional
27 May 2025
Debra
I had an extended stay as I had a relative in hospital just down the road. The staff were welcoming, helpful, and accommodating and I was very comfortable during my stay.
Leisure Self
10/10
Exceptional
24 May 2025
Clare
Lovely room friendly helpful staff
Business Self
8/10
Excellent
16 May 2025
BARRY
I needed a walk shower and the suite was really nice with a big comfortable bed
Air con would have been welcome
And for the breakfast to be available till 10
Leisure Partner

Location & surroundings

Mercure Tunbridge Wells
Tonbridge Road, Pembury, Tunbridge Wells, United Kingdom

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Mercure Tunbridge Wells

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