Name: The Tunbridge Wells Hotel
Address: 58 The Pantiles, Royal Tunbridge Wells, TN2 5TD, GB

10/10

Exceptional

13 Jul 2026

Sarah

We had issues with our room initially because there was a horrible smell. They investigated and could not immediately resolve it so upgraded our room without us even knowing!
The staff were really lovely and approachable. Great stay.

Partner

6/10

Pleasant

12 Jul 2026

Richard

the water in the bathroom sink not only seemed to also fill with a previous guests hair shavings.
The bed was propped up on blocks and the pillows rather unsavoury under the cases.
The staff were very engaging and helpful but the hotel is more than needing some love and attention.

8/10

Excellent

12 Jul 2026

Joy

Parking great short stroll to hotel I minute
Staff polite and friendly. Room disappointing as very dark. Bathroom tiny and felt claustrophobic. No views just scruffy iron staircase outside. Ceiling needs looking at. Cracks with flaky paint work. Room needs money spent on it to brighten it up and modernise it. It is perfectly positioned to enjoy the Pantiles and get around RTW. Main area bar and outside area perfect We had great time

Friends_and_family Friends

2/10

Poor

07 Jul 2026

Nicholas

Not one to moan normally but……

Had the suite room

Room was not cleaned when we arrived.

When back to the room later on and only the bed had been made.

Dirty cups and rubbish on the floor.

Complained and just got a sorry.

Would not stay again.

10/10

Exceptional

15 Jun 2026

tre

Fantastic location for the event i was attending. Close to local shops, pubs & cafes. The hotel staff were polite, very warm, welcoming, accommodating & friendly - a totally lovely experience. Would highly recommend to family & friends. The hotel can only accommodate able body individuals..... no wheelchair access and no facilities Re: lifts
The stairs are narrow in places

Self

8/10

Excellent

07 Jun 2026

michelle

We loved our room and was pleased to be able to check in an hour earlier as we needed to be at a wedding

Partner

2/10

Poor

04 Jun 2026

Juliana

We let the hotel know we are arriving late but the whole hotel look deserted. Rang the hotel 's number a number of times but it was just a recorded message. The manager of the next door 's restaurant helpfully rang the private number of the hotel manager but no reply. We paid for one night stay, yet didn't get the accommodation nor was the paid money returned. In addition I had to find an emergency accommodation very late evening. Just as well there is a well known hotel chain around the corner with 24/7 reception.

10/10

Exceptional

15 May 2026

James

Lovely Victorian hotel! Food was great and staff very friendly.

Partner

10/10

Exceptional

15 May 2026

Marie

Very hospitable and helpful staff. The bed was excellent 👌. While parking is off site easy to access and payment arranged thru the hotel at £10 per 24hrs

Partner

8/10

Excellent

08 Mar 2026

William

Clean

Friends

6/10

Pleasant

01 Mar 2026

Nicole

Staff were very helpful and friendly but the hotel needs a refurbishment.
Our room was small, pokey, very cold and very noisy overlooking the busiest roundabout in TW.
Bed was comfortable and clean.
Hand soap whilst a good brand was watered down which shot everywhere, and ran out after the first day and wasn’t replenished.

Partner

8/10

Excellent

22 Feb 2026

Sarah

Hotel is lovely. Staff are really friendly and helpful. Bed was very comfy. Only negative is the bedding was stained and so was one of the towels.

Friends_and_family Friends

10/10

Exceptional

12 Feb 2026

Sophie

Staff were friendly and room was comfy and clean

Leisure

10/10

Exceptional

05 Feb 2026

Bobby

Nice comfy room, had to pay for breakfast but it was very nice

Business

6/10

Pleasant

01 Feb 2026

Irene

The room needed a few updates . The beds were comfortable

Partner

10/10

Exceptional

25 Jan 2026

Darren

Very friendly staff, will return

10/10

Exceptional

07 Jan 2026

John

Very friendly staff and a very nice hotel. I’d stay here again.

Business

10/10

Exceptional

20 Dec 2025

Alex

I had such a wonderful stay! Beautiful hotel - room was excellent, staff were incredibly friendly and my room was excellent. Will absolutely stay here again when I’m in Tunbridge Wells!

Leisure Self

10/10

Exceptional

13 Dec 2025

chris

An absolute gem of a hotel, super friendly staff, beautifully furnished, comfortable beds, excellent food. We had a lovely overnight stay and appreciated the closeness to parking and the lovely Pantiles area.

Partner

10/10

Exceptional

21 Oct 2025

Dennis

Suite

Very spacious room with all that was required to have a relaxing break.
Extremely comfortable bed, gorgeous bath and refreshing shower. Plenty of tea and coffee. There was some outside noise, but we fully expected that when booking a high street hotel on a main road, and it certainly didn’t detract from our stay. Definitely stay again and would spend more time in the hotel, where this time we went to explore the town

Partner

10/10

Exceptional

08 Oct 2025

Poppy

Such a lovely hotel, beautiful rooms and very helpful staff!

Business Self

10/10

Exceptional

27 Sep 2025

James

Wonderful

Leisure Family

8/10

Excellent

25 Aug 2025

Maxine

Nice stay great food breakfast and dinner- great Sunday lunch best we’ve had for a while..

Leisure Partner

8/10

Excellent

28 Jul 2025

Rob

Room was not cleaned

8/10

Excellent

25 Jul 2025

Mick

Good value for the price we paid

Leisure

10/10

Exceptional

21 Jul 2025

Katrina

A great hotel in the bustling Pantiles area

The hotel is on the main street accessed via a side alley with steps and parking is available across the road.
A warm welcome on arrival.
We had room 20 which was spacious and had a view onto the bustling Pantiles street area of TW.
If you are like us a couple staying overnight for a nice dinner and a few drinks, this is actually a perfect place to stay.
On the Sunday morning because we were up early, we decided to have breakfast at the hotel which is à la carte and I must say the coffee was of an excellent standard, akin with Black Sheep, so well done on that front. My partner’s sausage on sourdough was lovely and I had a light Toast/preserves which was also lovely.
Service was understated but good.
No air con but the fan was surprisingly effective.
Enjoyed the stay.

Partner

4/10

Poor

18 Jul 2025

SHAYNE

The cleanliness of our room was non existant.

10/10

Exceptional

08 Jun 2025

Susanne

Good hotel in an excellent location. The staff make the hotel , their customer service is brilliant.

Partner

10/10

Exceptional

01 Jun 2025

Alison

Great stay with friendly staff in a great location. Had a really good nights sleep on comfy bed.

Leisure Friends

6/10

Pleasant

15 May 2025

V

Good location

The staff were great, the restaurant and food was good, the hotel is a little tired, my first room was unbearably hot and noisy being on a main road, but they kindly changed me to a different room with aircon, but I had to leave unexpectedly at 05.30 this morning due to an emergency at home and it was really difficult to exit the hotel because the door release button wouldn't work initially! But all ok in the end

Friends_and_family Family

10/10

Exceptional

15 May 2025

Melissa

Great stay, as always 💕

Leisure Self

10/10

Exceptional

13 May 2025

Philip

Excellent location - and staff excellent.

8/10

Excellent

20 Apr 2025

Byrony

Excellent hotel, perfect location

Excellent hotel in a perfect location for our visit. We stayed on the 3rd floor at the front of the hotel. Comfortable room. Some noise from passing inebriants, but nothing to keep us awake and to be expected in such a busy area. Fantastic restaurants close by and the Assembly hall just a short walk. Would definitely recommend.

Partner

6/10

Pleasant

14 Apr 2025

Verified traveler

Lovely location in the historic part of Royal Tunbridge Wells known as The Pantiles.

Lovely furniture in the room, equipped with tea and coffee facilities. However the nespresso machine, telephone and bed end boards were covered in dust.

Self

8/10

Excellent

10 Apr 2025

Verified traveler

The only disappointment was just a cup of coffee for breakfast and not a pot! Making breakfast quite an expensive meal.

Partner

8/10

Excellent

06 Apr 2025

Steven

Tunbridge Wells Hotel

Old fashioned style hotel, very comfortable and friendly. Good service, food good. Location excellent.

Partner

8/10

Excellent

07 Mar 2025

Ivan

Room Service WILL Happen!

The hotel is Amazing!
I honestly disliked the fact that there's a NO ROOM service card to hang in the door.
My interiors and laptop were left folded like nothing had happened. I personally dont like that option to NOT have that option.

Friends_and_family Family

8/10

Excellent

16 Feb 2025

Jason

Nice but wont stay again... would eat there again!

Lovely location for a stay in Royal Tunbridge Wells. We were on the top floor, 5 levels of very narrow and winding stairs, no lift. It was manageable but a little annoying.
Staff were friendly.
The room is quite small but sufficient. It was cold with a draft from the windows, often rattling in the wind. We also discovered a very large wet patch in the wall and floor in one corner, which we did mention upon check out. This is a major issue that needs addressing. We received an apology but nothing else.
Be aware, parking is provided by crossing over a busy road. Also, charged at £10 per day!
We ate in the restaurant and I can only provide compliments. The food was fantastic, perfectly served and cooked.

Partner

8/10

Excellent

02 Jan 2025

Tracey

Very central. Spacious room and great staff. Bed was really comfy with crisp sheets and fluffy towels. Unfortunately bathroom was grubby and my feet were filthy after walking around the room!

Leisure

8/10

Excellent

31 Dec 2024

Verified traveler

Acceptable

Room very clean but bed really small.
Did not have breakfast as knew it was not good value

Partner

10/10

Exceptional

18 Dec 2024

David

Great! Friendly, helpful staff. Room was comfortable and clean. Will stay again! Thank you!

Friends_and_family Friends

10/10

Exceptional

14 Dec 2024

Matthew

.

Self

10/10

Exceptional

16 Nov 2024

Teresa

Lovely friendly cozy

Absolutely loved the stay.
Staff were amazing, Breakfast was super tasty and great value.
Beautiful lounge & bar area.
Really enjoyed the Christmas switch on.
Christmas huts along the Pantiles.

Partner

6/10

Pleasant

13 Nov 2024

Andrew

Good and bad

It was nice welcoming hotel ,the manager was very attentive,had some food at night was very good ,the room was adequate the mattress was horrendous the springs on one side had gone ,woke up in the morning back was creasing me room was 41

Business

10/10

Exceptional

01 Nov 2024

Christopher

As we were on the top floor it was nicely quiet at night. Very handy location for the high street. Parking was easy. Breakfast was very good.
Had a lovely stay.

Leisure Partner

10/10

Exceptional

19 Sep 2024

Deborah

Stayed for 3 nights for a business trip, I chose the hotel mainly as I've been to the area a few times, been quite disappointed with others in the area and wanted a hotel that had a good location for things to do after work. The hotel is within walking distance of the main shopping town, lots of restaurants and bars and train station too and it proved to be perfect for me! The immediate surrounding area of the pantiles was lovely with plenty going on if you don't want to stray far but even though it was busy I didn't get disturved by noise from the town below which was an initial worry, it's very convenient!
I was on the Fourth floor, which had lots of stairs and as an old building, it had no lift, this was fine for me but definitely worth taking into account when booking as a special request if you have limited mobility! My room was impeccably clean, I've been in the area many times at other hotels and this hotel was the best by a mile! The coffee supplies, water and towels were changed daily and the bathroom was modern with great shower and bath facilities! I only ate in the restaurant once but found the food to be absolutely delicious and fresh, there was a great varied selection and very reasonably priced for a hotel! The check in/check out process was very smooth and all the staff I met were incredibly friendly and accommodating! 10/10 stay, I will be back again and highly recommend!

Business

8/10

Excellent

19 Sep 2024

Lauren

Lovely, characterful hotel. Stayed in the single room and it was great - had everything needed. It was very hot in the room, but imagine that'll be nice in winter. There are lots of narrow stairs, which makes walking with a suitcase difficult, but the staff member on check-in did offer to carry my luggage to my room. I look forward to staying again.

Business Self

8/10

Excellent

06 Sep 2024

Sharon

The noise out the front after midnight

8/10

Excellent

05 Sep 2024

Cynthia

The property is old with great characters, these days being given a bath is a bonus, the location is excellent, it is within walking distance of everything, there are beautiful shops, cafes, pubs and parks.
The parking is not ideal, (due to our ailments, we are not able to walk very far), with the burden of a big suitcase, it was a struggle, to walk across a busy main street to the hotel, however, the staff are most helpful.
One important advice, we have overlooked, with the absence of a lift, being on the 5th floor is no laughing matter. Still recommend it for a short break.

Leisure Family

4/10

Poor

29 Aug 2024

Mark

I specifically asked for a quiet room. They put me overlooking the main road where endless trucks kept me up all night.

Leisure Self

10/10

Exceptional

27 Aug 2024

martin

Clean room and all we needed for our stay which was a friend’s wedding. Food was very nice which you had to pay for separately

Friends_and_family Friends

6/10

Pleasant

23 Aug 2024

Luke

Great location, but quite expensive for standard of hotel, plus no breakfast included in the price

Leisure Partner

6/10

Pleasant

16 Aug 2024

Mark

Room very noisy, faced onto a busy main road. Window wouldn’t close so very poor nights sleep

Business

4/10

Poor

06 Aug 2024

Gillian

Disappointing

This is my second stay at this hotel (in the same room coincidently). During the night there was a lot of noise sounding like a toilet cistern filling up (not mine) which I could not figure out where it was coming from. I got about 2 hours sleep in total. Checking in experience was not great as they were busy preparing for an evening event. On check out I was checked out by the night porter as it was quite early. I was not asked how the stay was and didn’t feel it could be dealt with even if I did.
I would not be put off booking the hotel again, however I would check what room I was going to be out in.

Business

10/10

Exceptional

05 Aug 2024

Joy

Great Old Hotel in the Pantiles

Lovely Room - Nespresso Coffee Machine looking out over the Pantilles great location- old hotel but quaint.

10/10

Exceptional

03 Aug 2024

Yvonne

Exceptionally helpful staff. Pleasing spacious room

Business_and_leisure Self

10/10

Exceptional

26 Jul 2024

Emily

💕

Leisure Self

8/10

Excellent

23 Jul 2024

Verified traveler

Recommend

Would recommend

Partner

8/10

Excellent

08 Jul 2024

Mark

Really lovely stay at the Tunbridge Wells Hotel - location is perfect for dining and shopping and a pay car park just around the corner is very useful - would definitely stay here again

Business

10/10

Exceptional

01 Jul 2024

Dean

Tunbridge stay

Lovely relaxing weekend stay.
Definitely go back and use same hotel.
Excellent

Partner

8/10

Excellent

26 May 2024

Rachael

Super location in the heart of The Pantiles, Tunbridge Wells.

Leisure Partner

10/10

Exceptional

12 May 2024

Neil

Perfect weekend away

Fantastic location , amazing breakfast and the staff made the stay a great experience.

Partner

10/10

Exceptional

09 May 2024

Jane

Great hotel in historic Pantiles

Lovely old hotel in heart of the Pantiles - great location !

Partner

10/10

Exceptional

07 Apr 2024

Lesley

We had a brilliant stay. The hotel is quirky and comfortable. The best thing, however, has to be the staff. Really lovely.

Business Partner

6/10

Pleasant

01 Apr 2024

Verified traveler

Windows painted shut so no ventilation prior to staff forcing open for me! Room very crampt, bedside lights didn’t work. Lots of road noise. Wouldn’t stay again.

Self

10/10

Exceptional

06 Mar 2024

Sophie-Mia

The staff were lovely!

Leisure Self

8/10

Excellent

02 Feb 2024

John

Comfortable stay.

Leisure Partner

8/10

Excellent

08 Dec 2023

Mikki

Interesting Victorian character and style; quality fixtures and fittings.

Suggestion; more grips by bath and some stairways for elderly guests.

Staff very obliging.

10/10

Exceptional

03 Dec 2023

Nivenka

Easy check in and parking. Helpful and friendly staff. Beautiful hotel in great surroundings with access to restaurants, pubs and shopping.

Leisure Partner

8/10

Excellent

02 Dec 2023

Stephen

Went for an evening at the Grey Lady. Super convenient

Leisure

6/10

Pleasant

25 Nov 2023

JACKIE

Quaint and querky.
A maze of staircases to get to higher numbered rooms. Interesting. Website could benefit from including breakfast and parking options. Single room a tad cramped but warm and the window could be opened. Staff very accommodating and decor creative, appealed to me.

Leisure Self

10/10

Exceptional

15 Nov 2023

Allan

Friendly staff

Leisure Family

10/10

Exceptional

15 Nov 2023

David

A charming hotel right on the Pantiles

Business Self

10/10

Exceptional

16 Oct 2023

Maximilian

Lovely hotel in ideal location staff were excellent.

Leisure Partner

8/10

Excellent

12 Oct 2023

Alison

In the Pantiles so within easy reach of shops and cafes.
Nice room and good food.

Leisure Self

10/10

Exceptional

18 Sep 2023

Mark

Nice cost hotel in bustling street

Business Self

8/10

Excellent

15 Sep 2023

Judith

Quaint well maintained with excellent service from friendly staff. The bathroom was clean and the decor good. I f I have one criticism it is that there was insufficient light in the room.

6/10

Pleasant

15 Aug 2023

Verified traveler

The Pantiles is lovely. The hotel itself is fine -clean, helpful staff etc just very expensive for what it is. It’s marketed as an upmarket hotel which it isn’t really. It’s fine but there are much nicer hotels in TW for similar or cheaper prices

Partner

8/10

Excellent

09 Aug 2023

Ashley

There was no hot water to the basin.

Business Self

10/10

Exceptional

04 Aug 2023

Kate

Staff very friendly and helpful. Very big comfortable bed. A choice of shower or bath. Incredible food
Great location. Could do with a full length mirror in the bedroom
Lots to see and do in the area

Leisure Partner

10/10

Exceptional

11 Jul 2023

Rozina

Lovely hotel and lovely staff. nice breakfast options available. the hotel is old and therefore a little creaky but well furnished and it's a very reasonable price and in a great location.

10/10

Exceptional

10 Jul 2023

Ricky

Lovely hotel, well looked after, would definitely stay here again.

Only negative is no air conditioning in our room just a small fan so it was pretty warm!!

Partner

8/10

Excellent

10 Jul 2023

Jennifer

.

10/10

Exceptional

25 Jun 2023

Verified traveler

Great stay

Stayed there for a wedding, the hotel was really handy and service and food were excellent. The rooms were incredibly warm, but in fairness the outside temperature was 25 degrees!

Friends_and_family Friends

10/10

Exceptional

16 Jun 2023

Melissa

It was such an exceptionally wonderful stay, I will most definitely be back :)!

Leisure Self

10/10

Exceptional

05 Jun 2023

Samantha

Excellent stay, good value

Couldn't recommend this hotel enough - my room was very comfortable with a huge bed! The bathroom was lovely with a great shower and was spotlessly clean. The pipes do make a lot of noise and the floor is quite wonky but I thought it added to the charm! Everyone was very friendly, and check-in and check-out very speedy. No lift, so if you dont like stairs, request a room on the lower floors.

Self

4/10

Poor

05 Jun 2023

Verified traveler

Not value for money

Hotel was ‘fine’ for one night. The customer service was patchy. While they were efficient, it came at the cost of being friendly or welcoming, which was severely lacking at the hotel. The staff did respond to asks for a charger and a food delivery but they seemed rushed and busy with trying to run the restaurant and then also manage guest services.

The rooms were also patchy, they were clean however the fitted sheet on the bed was ripped, the bed was hard and lumpy and the bath/shower was not practical. The water temperature would fluctuate between cold and scolding hot when in use, and was actually unsafe for my child. The bathroom products were basic and cheap.

Unfortunately the breakfast was also disappointing and served with chipped crockery. The food looked great however taste did not match up to it. The staff did refund two of the items, though ignored us and were dismissive after we mentioned the crockery being cracked and quality of the meal.

It can be very noisy, with some of the rooms also face a very busy road which is constant all night with the window open and the walls are so thin that you can hear conversations word-for-word at midnight when other guests return to their room. We paid 180 for a double room with no breakfast included which I don’t think represented value for the area.

Friends_and_family Family

10/10

Exceptional

30 Mar 2023

Kate

Enchanting place to stay, amazing customer service, and a wonderful breakfast. Would like to stay again!

Leisure Self

10/10

Exceptional

27 Mar 2023

Emma

Lovely Hotel

Lovely hotel, beautiful room, tasty food and very friendly staff

Partner

4/10

Poor

03 Mar 2023

Verified traveler

Awful

Absolutely awful.
The room was smaller than my box room, tiny! The bathroom had no door, no breakfast available and the evening meal was a microwave meal.
Absolute disgrace.

Business

6/10

Pleasant

11 Dec 2022

robert

Nice hotel. Shower wasnt hot even on full. Room was nice. Like the colour scheme.

Leisure Self

10/10

Exceptional

14 Oct 2022

Gareth

Not disgusted in Tunbridge Wells

Standing in the beautiful Pantiles the Tunbridge Wells Hotel has changed beyond recognition since I drank there when it was The Swan back in the day. Fantastic staff and whilst my single room was small it had everything I needed. 5 minute walk from the station it’s a perfect place to stay when exploring TW

Self

8/10

Excellent

12 Oct 2022

Rene

Fair price for a TW hotel

Lady at reception was friendly & helpful
There is no lift and room was on 5 th floor!
No on site parking, offsite = £10 a night
Both sink taps gave hot water ?
The bottles of shampoo, shower gel etc were all empty.
The actual room was ok and included coffee machine, bottle of water etc

Self

8/10

Excellent

28 Sep 2022

Patricia

The hotel was very good, food excellent as were the very
friendly and efficient staff. However we were located on the 4th floor which was a bit of a struggle with luggage
and if you have mobility issues.

Friends_and_family Family

10/10

Exceptional

01 Sep 2022

Justin

Nice place

Really helpful staff, nice location, great food all in all nice stay

Partner

8/10

Excellent

29 Aug 2022

Adam

Really nice hotel. Room was fine but it was really hard to sleep with the fire alarm flashing constantly on the ceiling!

10/10

Exceptional

22 Aug 2022

Claire

Perfect location

Very friendly, helpful staff, perfect location

Partner

10/10

Exceptional

09 Aug 2022

Philip

Lovely hotel central to Pantiles

Leisure Self

8/10

Excellent

01 Aug 2022

Patricia

we were a little disappointed there was no on-site parking as the off-site parking was not monitored. It is a lovely old building which has been beautifully and tastefully updated. However for anyone with mobility issues it is a difficult site to negotiate. The staff were really pleasant and couldnt do enough for you. We all thoroughly enjoyed our stay in this beautiful location.

Friends_and_family Family

6/10

Pleasant

15 May 2022

y

Expensive ..

Clean room...5th floor..no lift...small..expensive for one night...breakfast wasnt included..thats an extra 11.50..plus 3.50 for coffee ...off site parking. £10 per night

Partner