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Royal Wells Hotel
Kent · United Kingdom
Mount Ephraim, Tunbridge WellsView location
9.0/10Excellent1,009 Reviews
Cleanliness9.4/10 9.4
Service9.2/10 9.2
Comfort8.8/10 8.8
Condition8.8/10 8.8
Location8.0/10 8.0
Neighborhood9.0/10 9.0
Amenities8.8/10 8.8
See all ratings- Business hotels
Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.
About Royal Wells Hotel
The Royal Wells hotel is centrally located for business and leisure. All rooms have en-suite bath and shower (some have roll-top baths), direct dial telephones, wireless broadband internet access and tea/coffee making facilities.
We have a stylish, popular Restaurant as well as a selection of meeting rooms for a variety of functions. We are licensed to hold Civil Marriages in our Alexandra room.
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A stay at Royal Wells Hotel places you in the heart of Royal Tunbridge Wells, within a 10-minute walk of Tunbridge Wells Museum and Art Gallery and Trinity Theatre. This hotel is 18.8 mi (30.3 km) from Surrey Hills and 0.5 mi (0.8 km) from Assembly Hall Theater.
Make yourself at home in one of the 27 guestrooms. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Private bathrooms with shower/tub combinations feature complimentary toiletries and hair dryers. Conveniences include desks and coffee/tea makers, and housekeeping is provided daily.
Featured amenities include a business center, express check-in, and express check-out. Planning an event in Royal Tunbridge Wells? This hotel has 915 square feet (85 square meters) of space consisting of conference space and 2 meeting rooms. Free self parking is available onsite.
Popular amenities
Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities
Check-in and check-out
Check-in from
3:00 PM
Check-in until
9:30 PM
Check-out until
11:00 AM
Minimum check-in age
18
Hotel policies
Professional property host/manager
Pets allowed
Only dogs are allowed
Maximum number of pets per room 2
Service animals are allowed
Service animals are exempt from fees/restrictions
Cleaning and safety
Essential Travel
Essential workers only - NO
Important information
-
You need to know
- This property allows pets in specific rooms only (surcharges apply and can be found in the Fees section). Guests can request one of these rooms by contacting the property directly, using the contact information on the booking confirmation.
-
Special Instructions
The front desk is open daily from 7 AM - 11:00 PM. If you are planning to arrive after 10:00 PM please contact the property in advance using the information on the booking confirmation. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
-
Instructions
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- This property accepts credit cards, debit cards, mobile payments, and cash
- Safety features at this property include a fire extinguisher
-
Minimal age
18
-
Optional fees
- Fee for full breakfast: approximately GBP 16.00 for adults and GBP 8.00 for children
- Pet fee: GBP 15 per accommodation, per night
- Service animals are exempt from fees
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
- Crib (infant bed) fee: GBP 5.0 per night
- Rollaway bed fee: GBP 20.0 per night
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
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Spoken Language
English
Romanian
Nearby attractions
Tunbridge Wells Museum and Art Gallery
0.5 km / 0.3 mi
Trinity Theatre
0.6 km / 0.4 mi
Assembly Hall Theater
0.7 km / 0.4 mi
Calverley Grounds
0.8 km / 0.5 mi
Pantiles
0.9 km / 0.6 mi
Dunorlan Park
1.6 km / 1 mi
Spa Valley Railway
1.6 km / 1 mi
The Chalybeate Spring
1.9 km / 1.2 mi
Nevill Golf Club
3.3 km / 2.1 mi
Salomons Centre
3.3 km / 2.1 mi
BowlPlex Tunbridge Wells
4.1 km / 2.6 mi
Eridge Rocks Nature Reserve
5.8 km / 3.6 mi
Groombridge Place
6.5 km / 4.1 mi
Groombridge Railway Station
7.2 km / 4.5 mi
River Walk
7.3 km / 4.5 mi
Hotel facilities & services
Services and fees can vary. Check the selected room details and hotel policies before booking.
- Year of most recent renovation: 2009
- Total number of rooms: 27
- Number of floors (main building): 2
- Double rooms: 22
- Suites: 1
- hotel
- American Express
- MasterCard
- Visa
- Maestro
- Visa Electrón
- Wheelchair-accessible
Show 20 more facilities & services
- Car park
- 24-hour reception
- Check-in hour
- Check-out hour
- Wi-fi
- Babysitting service
- Lift access
- Garden
- Terrace
- Concierge
- Newspapers
- Luggage room
- Clothes dryer
- Bar
- Restaurant
- Non-smoking area
- Conference room
- Meeting room
- Business centre
- TV lounge
Meal plans
Meal plan types
Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.
RO
Room Only
Accommodation only. Meals are usually not included.
Upon availability
Room types
These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability
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TWIN CLASSIC ONE BEDROOMTWIN • CLASSIC ONE BEDROOMTWN.AS-B1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Wells Hotel
TWIN CLASSIC ONE BEDROOM
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- TWIN
- View / characteristic
- CLASSIC ONE BEDROOM
Adult and child limits apply within the room's total guest limit.
Room code: TWN.AS-B1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Wells Hotel
DOUBLE STANDARD
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- STANDARD
Adult and child limits apply within the room's total guest limit.
Room code: DBL.ST-1
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
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DOUBLE SUPERIOR WITH DOUBLE BEDDOUBLE • SUPERIOR WITH DOUBLE BEDDBL.DB-SU
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Wells Hotel
DOUBLE SUPERIOR WITH DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- SUPERIOR WITH DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.DB-SU
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
-
DOUBLE CLASSIC DOUBLE BEDDOUBLE • CLASSIC DOUBLE BEDDBL.AS-DB
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
Check availabilityRoyal Wells Hotel
DOUBLE CLASSIC DOUBLE BED
Room photos
Photos are not available for this room type.
Room overview
- Occupancy
- Guests: 1–4 • Adults: max. 4 • Children: max. 3
- Room type
- DOUBLE
- View / characteristic
- CLASSIC DOUBLE BED
Adult and child limits apply within the room's total guest limit.
Room code: DBL.AS-DB
Limited room details from hotel
Available rooms, prices and included facilities are confirmed after you choose your dates and rate.
No room types match your search. Try a room name or feature such as a balcony.
Guest reviews
What other guests saying about Royal Wells Hotel
100
reviews shown
Vanessa
Another lovely stay. Great location, friendly staff and beautiful room. We didn’t eat or have breakfast but the menu looked delicious. Would definitely recommend.
Paul
Staff excellent, as was food. We wouldn't visit Royal Tunbridge Wells again but would stay at the hotel again
Aly
The hotel is lovely but if youre planning on staying through summer, there is no air conditioning and our room was unbearably hot. They did provide a table fan but it didn't do much to cool the room.
nicola
Lovely hotel, a little bit shabby round the edges but still good, staff very friendly & efficient, breakfast was very good, very clean throughout.
Colin
Room was clean and tidy on check-in but because it was very hot the room had no AC but they supplied a fan that did nothing to keep it cool. The staff were lovely and very helpful. The bar was well stocked and had all the drinks I needed. Breakfast was delicious and being a vegetarian the vegan full breakfast even included my favourite vegan black sausage. We had dinner in the restaurant which excellent and the waiting staff were attentive.
PAUL
Lovely stay at The Royal Wells
Scott
The hotel was nice with friendly staff and overall had a great stay. Would definitely return. Keep up the good work 😃
ALEXANDER
The room was clean. Staff pleasent. Breakfast was good. Enjoyed my overnight stay.
Adam
Lovely hotel in a beautiful town. The staff were great, the food was excellent and the room was fantastic. When we're next in the area, we'll definitely stay again.
Ann
Great hotel with friendly staff. Breakfast was freshly cooked with lots of it and was delicious. Although a fan was provided, our room was very hot but our stay did coincide with the hottest days of this year so far. Would definitely stay there again.
Trevor
Evening meals available were of high quality as was the breakfast, staff were very friendly and helpful.
John
Breakfast was freshly cooked to order
Darren
Very nice, clean and comfortable room with full tea and coffee including a Nespresso machine. Staff were friendly and offered efficient service. Bar area had a good atmosphere and offered a full lunch menu. Great to have free car parking in front of the hotel.
Dana
This is an absolutely wonderful place to stay! The staff was so welcoming and professional. The bar was cozy and the drinks were fabulous! We loved it!
Gary
The room was a good size, the bed very comfortable the bathroom was good sized. The shower was over the bath with shower curtains, not great for older persons. There was a warning sign about the heated towel rail which was not heated.A request to the duty manager to turn it on, produced no result, nor a report back.
The breakfasts were fine and we were happy to have dinner three nights.
Car parking in front of the hotel was good.
Staff, apart from the duty manager who did not perform or report, were friendly, most were young and seemed to be learning on the job.
The breakfasts were fine and we were happy to have dinner three nights.
Car parking in front of the hotel was good.
Staff, apart from the duty manager who did not perform or report, were friendly, most were young and seemed to be learning on the job.
Janice
While the hotel itself was good the experience with the staff was awful. We had 10 rooms and many, many issues over 3 days that could/should have been easily avoided. A lack of good CX skills, empathy and willingness to address simple things made for a very poor experience. I would not recommend this hotel unfortunately.
David
We had a lovely clean room with a great view over the town. All the staff were very polite and helpful. Tea and Nespresso machine in the room all worked well.
It is a good walk into town if a bit downhill on the way there and obviously up on the way back (hence the good view.
Parking was ample if a bit tight on space, probably best not to arrive during peak bar hours.
There was a small problem with our breakfast order but this was remedied when it came to light and the staff were very apologetic.
Would deffinitly stay there again.
It is a good walk into town if a bit downhill on the way there and obviously up on the way back (hence the good view.
Parking was ample if a bit tight on space, probably best not to arrive during peak bar hours.
There was a small problem with our breakfast order but this was remedied when it came to light and the staff were very apologetic.
Would deffinitly stay there again.
Darrell
Decent hotel in a good location up the hill from the town which is fine for those who are mobile. Good car park at the front of the hotel.
If you struggle to get around the stairs to the rooms may be a struggle.
Good breakfast and good rooms.
If you struggle to get around the stairs to the rooms may be a struggle.
Good breakfast and good rooms.
Hilary
Great location and easy walking into town. Lovely room and comfy bed. Had dinner and it was excellent and excellent value.
Angela
Room was clean and comfortable. Staff very friendly.
Beverly
We had a lovely two night stay over Easter weekend. Parked easily, checked in a bit earlier. Lovely spotless room. Expected a bigger room for a superior room and would have loved a bath. However the shower was good with nice toiletries. Bed a bit too small and lumpy for me. Everything you could need in the room including hairdryer, iron, coffee machine etc. Friendly note left by housekeeping. Bar good for an afternoon drink. Breakfast WONDERFUL!! Loved the choices. Dinner also WONDERFUL. Pricey wine unfortunately. A short 10 minute walk into town with lots of bars, restaurants and shops. Would stay again.
Richard
Lovely old period hotel.very comfortable room with a decent shower albeit over a bath. Bought breakfast one morning which was excellent. Parking for the car in front of the hotel and a 10 minute walk into town
Carmel
Room was very clean
Rose
Great stay at a reasonable price for what was basically the honeymoon suite. The staff were polite and helpful and the amenities were great. The condition was excellent.
William
.
Christopher
Brilliant place ! Great staff and an amazing breakfast.
Anthony
Hard bed,cold room,food terrible. it's a shame because it's a nice place Anthony was very understanding to the reasons i left after three days kind regards a.j.elliott
JAMES
Well positioned out of centre.
Mary
Room was clean and well furnished, the hotel was quiet and had a relaxing atmosphere, breakfast was lovely.
Amanda
Very good internet connection.
Lovely granola at breakfast. Toaster super efficient.
Our Room had a quirky floor, where the doors to the bathroom, and to the corridor had a gap.
Parking 1st come 1st served, and have to be expert parkers.
Loved the room, and the staff.
Lovely granola at breakfast. Toaster super efficient.
Our Room had a quirky floor, where the doors to the bathroom, and to the corridor had a gap.
Parking 1st come 1st served, and have to be expert parkers.
Loved the room, and the staff.
stewart
pity about the building work
Andrew
Our bedroom no 15 was next to the lift and we were woken early morning and at night on the two nights we stayed when people used the lift with mind the doors message on several occasions.
We used restaurant on first night but the menu was limited and to make it worse several of the options were not available so we went out to eat on 2nd night.
The staff were excellent and apologetic about the being woken by the lift and lack of menu choice.
We used restaurant on first night but the menu was limited and to make it worse several of the options were not available so we went out to eat on 2nd night.
The staff were excellent and apologetic about the being woken by the lift and lack of menu choice.
David
An elegant period building in a convenient location for the occasion. Breakfast was excellent and plenty of choice at the bar.
As expected from a period property, the rooms are a little dated and not huge, but overall good offering good value for money
As expected from a period property, the rooms are a little dated and not huge, but overall good offering good value for money
Tim
Hotel was generally good. All staff were helpful and friendly. Bit disappointed that there was no available parking on site when we arrived as there was no mention of limited parking on the description.
george
All good
Russell
Everything was just perfect. Check in easy, great staff, great food & drinks. Very clean & Tidy.
We always feel at home when we book a stay here.
Fantastic. see you soon.
We always feel at home when we book a stay here.
Fantastic. see you soon.
Andrew
Helpful staff, clean room with character, good WiFi, good food and service.
Antony
All amenities excellent and staff brilliant
Mrs J
The room was amazing - had everything you could need, Classical music when you walked in was a nice touch. It was spotlessly clean and very comfortable.
Geoffrey
Excellent
Spotless
Friendly staff
Spotless
Friendly staff
Denise
The room was lovely & clean.
All staff very kind
All staff very kind
Chris
Outstanding service, staff are very friendly.
Justin
Friendly and helpful staff, spotless room.
Edward
The room was really nice, clean and spacious and well equipped. The staff were very friendly and helpful. We had dinner and breakfast in the hotel and both were excellent.
Leigh
The room was clean & spacious. the staff were very friendly. Very quiet room during the night. Would recommend.
Eric
Lovely clean spacious deluxe suite. Food was amazing and the cocktails were perfect. The staff knew their stuff.
Christine
Room was really lovely, clean and spacious.
Sabri
Overall good. Two points though. The curtains don't close well, the light coming through lit up the room. The table was too small, it was hard working on my laptop.
Gina
The room was clean and nicely decorated. All the staff I came across were really helpful and friendly.
BRIAN
The staff were excellent we booked in early as we were off to a wedding parked the and ledt our luggage at reception and when returned much later they had kindly taken out luggage to our room. Everything about our stay waz excellent comfortable bed clean room great bathroom and shower, also a really tasty breakfast for much the same price as a very ordinary premier inn. So all things considered a very pleasant experience would most definitely use this hotel and other's in there group again and again.
Paul
Misleading booking information. Booking offered free breakfast; hotel did not accept therefore disagreement and embarrassment ensued.
Derek
Warm welcome, very high standard of cleanliness in room, quiet room, excellent breakfast, well worth the (rasonable) cost.
Staff very friendly.
Staff very friendly.
Stephen
Checkin could be friendlier. Room needed a revamp. Menu could be a little more adventurous.
Alison
Breakfast was lovely, staff very attentive
Room didn't feel premium. Carpet was stained. Hot water was dangerously hot
Room didn't feel premium. Carpet was stained. Hot water was dangerously hot
Christopher
Staff were amazing the hotel was spotless Why did I do 4 and not 5 only one thing less than perfect the room was to warm with no means to adjust as the radiator was on the lowest setting
robert
Lovely room, food excellent and staff were great
Holly
Nice stay at the royal wells hotel
Free car parking
Close to town, approx a 10 minute walk
Room was nice, but more attention needed when cleaning . Top of the wardrobe was covered with dust and the curtains had tea stains all of the bottom of them.
Bathroom was clean
Breakfast was good
Free car parking
Close to town, approx a 10 minute walk
Room was nice, but more attention needed when cleaning . Top of the wardrobe was covered with dust and the curtains had tea stains all of the bottom of them.
Bathroom was clean
Breakfast was good
Lorraine
Rooms were very clean. Staff were friendly and helpful. Nice dining room.
Margaret
Room was very spacious with everything provided. You need to use your mobile to call reception though. Staff interaction was mixed. Dining and bar staff were good but changed every evening (5 nights) so there was no capacity to remember I was GF or that my wine was put away each evening. Reception rarely manned and I had to wait till someone appeared. Reception staff were fine once you spoke to them, but never looked up if you passed by or welcomed you back when you came in at the end of a day out. Nonetheless, I enjoyed my stay.
Mark
Friendly staff. Very clean. Nice room and bathroom. Well worth the money, would stay again.
Helen
Lovely room and very friendly staff
Andrea
Excellent value for money and friendly staff.
Jillian
Limited tight off street “free” parking - amazed that more car park incidents didn’t occur.
Luckily stayed Saturday and Sunday nights, as free street parking after 6 pm and on Sunday directly opposite hotel.
Room initially not available at 2.15 for 3 pm check in.
Cosy comfortable room with coffee pods and tea/coffee/biscuits provided. Beautiful bathroom toiletries. Room at front with views over RTW town. If opt for green option to “Skip the Clean”, then you have to request for extra tea/coffee.
Great cooked breakfast choices to go with continental buffet options. Lovely dining room.
Only downside was yapping dogs in next room every time they were taken out for a walk.
Luckily stayed Saturday and Sunday nights, as free street parking after 6 pm and on Sunday directly opposite hotel.
Room initially not available at 2.15 for 3 pm check in.
Cosy comfortable room with coffee pods and tea/coffee/biscuits provided. Beautiful bathroom toiletries. Room at front with views over RTW town. If opt for green option to “Skip the Clean”, then you have to request for extra tea/coffee.
Great cooked breakfast choices to go with continental buffet options. Lovely dining room.
Only downside was yapping dogs in next room every time they were taken out for a walk.
David
Excellent stay. Hotel very nice, room very big and very clean. Fab location
peter
Staff excellent. Room same. Our first stay greatvalue for money. Will use them again..
Patrick
Helpfulness of the staff
Anton
Old fashioned, but clean, tidy and spacious room. Very comfortable bed, quiet room
Very pleasant breakfast, but truly outstanding dinner, food brilliant and service first rate
Very pleasant breakfast, but truly outstanding dinner, food brilliant and service first rate
Paul
Staff were very polite and
Chris
Comfortable room, friendly staff, excellent breakfast
David
The room was spacious and clean. It was quiet and the room had all amenities that we needed. We had dinner in Pantiles and the location was superb with the walk only taking approximately 10 minutes. Breakfast was tasty and the staff attentive.
Robin
O
Jo
Very warm welcome from the Manager Anthony. Great location and an excellent breakfast.
We will definitely return.
We will definitely return.
Yvonne
Staff were excellent.
Nigel
Setting, bar , restaurant , comfort and cleanliness all excellent. Helpful staff.
Elizabeth
We think your chef and kitchen staff are brilliant. We had 4 delicious evening meals while we stayed. The menu was varied and we enjoyed each dish that we tried and it had all been freshly cooked for us.
Our room was spacious, comfortable and had all we needed. Our breakfasts were delicious too, with plenty of choice. All superb!
Our room was spacious, comfortable and had all we needed. Our breakfasts were delicious too, with plenty of choice. All superb!
Maya
It was the most uncomfortable bed I/ we have ever slept in. We stayed here due to not having any water supply at our house, but having got about 2 hour’s sleep from the bed being like a rock hard board and the pillows being like concrete we decided at 4.30am to go home! Never known anything like it. To add insult to injury the lady on reception made me feel like I was insane when I told her how awful it had been.
Sarah
Royal Wells was lovely, room was clean and had all the amenities we needed. Lovely breakfast.
Lee
Very clean
Una
The room was immaculate, the staff friendly and welcoming. The food was excellent, hot on arrival where appropriate. My little dog was welcomed and accommodated so I didn't need to put her in the car in order to eat. The area is lovely. The only problem is limited parking - I arrived after an horrendous 8 hour journey to be told they had 2 functions going on so I would have to park on the road and walk back (presumably with my luggage!) I managed to find a corner but they need to bear in mind that parking should be reserved for hotel guests not one off function people. That did spoil my arrival but, other than that, everything was fine.
Steven
Good parking, close to town. A great breakfast in lovely restaurant. Our rooms was well kitted out and very cosy. Our bed was a little soft for us, but still got a good sleep.
Staff were superb throughout our stay and we will definitely be going back.
Staff were superb throughout our stay and we will definitely be going back.
Surinder
It was spotlessly clean lovely bathroom, dining hall and bedroom. Staff were very helpful I would say it’s a 4* category
Susan
Room was very clean and comfortable. Breakfast very good
Ian
Was in room 5, one night stay for work. Great room, large ensuite, all was very well kept. TV and WiFi were good. Car park was free but not big. Staff were pleasant.
Sally
Everything was perfect for from the time we arrived till the time we left . Staff very helpful food was great and room was ideal
Morgan
Brilliant stay, lovely staff, thank you so much
Jasvinder
Not sure of the young guys name who was at reception and restaurant however he was very welcoming and helpful! Nice hotel and food
James
From start to finish it was bad. Hotel is “dog friendly” booked a superior room and a junior suite. Was told that dogs can only stay in standard rooms however we could stay in the superior room but not the suite….which is weird because if you can change the rules for one room, why not the other.
Bed in the room was completely passed its best. Both myself and my wife found the bed incredibly hard and sunken and the pillows like bricks. Asked for more pillows but was told none were available.
On Sunday the restaurant serves brunch until 1145 but guests must finish breakfast by 10, as the kitchen was closing. Not sure how it could close whilst offering the same dishes until 1145.
After such a disappointment we just wanted to leave. The trainee assistant manager was very proactive in allowing us to checkout early without charge for second night.
Hotels.com promised to speak to the manager when she started at 3pm local time but made no attempt to do so, which as a platinum member was very disappointing but it’s not the first time that they have pulled this stunt. So, still waiting for a partial refund for the first night.
I have stayed at this hotel many times and worn out beds is not acceptable and having no spare pillows is just a poor excuse
Bed in the room was completely passed its best. Both myself and my wife found the bed incredibly hard and sunken and the pillows like bricks. Asked for more pillows but was told none were available.
On Sunday the restaurant serves brunch until 1145 but guests must finish breakfast by 10, as the kitchen was closing. Not sure how it could close whilst offering the same dishes until 1145.
After such a disappointment we just wanted to leave. The trainee assistant manager was very proactive in allowing us to checkout early without charge for second night.
Hotels.com promised to speak to the manager when she started at 3pm local time but made no attempt to do so, which as a platinum member was very disappointing but it’s not the first time that they have pulled this stunt. So, still waiting for a partial refund for the first night.
I have stayed at this hotel many times and worn out beds is not acceptable and having no spare pillows is just a poor excuse
Mark
Can’t complain, highly recommended
Nikita
Lovely hotel. Easy parking. Nice room (slightly small), with lovely bathroom and toiletries. Delicious breakfast. Had dinner (steak and starters) and red wine- all well cooked and very good value for money! Staff very friendly.
Jeanine
Staff friendly and helpful
Marie
Great overnight stay, couldn’t fault our room and cleanliness. Wonderful breakfast and good parking. Hotel is really well situated for the town centre, on a bit of a hill, and in a quiet area. Would definitely return.
Tina
Room was clean and well kept and it was lovely and warm on a cold evening. Lovely breakfast room great place to stay
Patrick
Room was clean, staff was helpful
Amanda
Amazing staff always happy to help. The hotel is beautiful and a easy walk into town. The food at the hotel was great, would recommend eating there even if you are not staying at the hotel.
Michael
Room was spacious and clean. Staff were friendly and efficient.
Deborah
Friendly staff. The room was lovely and clean and was well equipped for my short stay. The only downside for me was that the window in my room were rattling in the wind as they didn't lock/close very securely. I would stay again despite this as overall I was very happy with my stay.
Tracy
Nice stay for 1 night.
Great stay! Parking was easy in feont of the building. We were allowed to check in early. Every staff member we spoke with were polite and attentive.
Susan
Beautiful
I didn’t know what to expect so I was over the moon when I arrived and saw how beautiful the hotel was. The manager Amy was very kind and made sure my room was suitable to my needs and I was not disappointed, it was stunning. I absolutely loved my room and was very comfortable.
Sarah
Lovely room with comfy bed. Food at the property was lovely. Convenient free parking as well.
Gareth
Great location, great breakfast and friendly staff.
Location & surroundings
Royal Wells Hotel
Mount Ephraim, Tunbridge Wells, Kent, United Kingdom
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Royal Wells Hotel
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