Name: Hamlet Hotel Maidstone
Address: London Road, Larkfield, 802, Maidstone, ME20 6HJ, GB

6/10

Pleasant

21 Jul 2026

Elizabeth

The room was hotter than the sun, the fan provided did nothing and even the floor felt hot. The towels and sink had hairs on them. The room had one plug socket and it was nowhere near the bed. The temperature of the shower couldn’t be controlled, it was extremely hot in the room so I turned on only the cold tap and when I switched it to shower it would still come out hot and change temperature frequently and I couldn’t control it.

Friends

8/10

Excellent

19 Jul 2026

Michael

Pleasant stay thanks

Self

8/10

Excellent

01 Jul 2026

Clifford

The staff were good

2/10

Poor

23 Jun 2026

Kimberley

Far too hot to sleep in, handheld fans will not blow hot air around a room so really uncomfortable

Shower water pressure was awful. You’d get a better shower in fine rain.

Family_with_children

4/10

Poor

15 Jun 2026

David

Thankfully we only stayed for one night.
The room (number 4) itself was a good size and being on the ground floor, was perfect for getting overnight bags and the dog in.

The hot water tap was in need of repair, sometimes water came out of the tap other times it was a trickle. The basin was missing a plug for the basin. I did raise both issues with reception staff. I wasn't expecting maintenance staff to come running on a Saturday afternoon, needless to say the tap wasn't fixed when we arrived back to the room early evening. I was given a plug for the basin, unfortunately it was a sink plug therefore useless, by now B&Q who are conveniently positioned next door was closed.

Sunday morning, we went for breakfast, a member of staff said it was a buffet (I think £12.99 each). I wouldn't say it was value for money unless you like a fry-up. To be fair the staff did make scrambled egg. I asked if there was cold meat, cheese etc which there wasn't. Whilst waiting for the scrambled eggs to arrive I popped to Tesco Express, again perfect location👌. I was able to buy cold meat, cheese and salmon. When the staff asked if everything was ok having arrived with the scrambled egg, I replied 'yes thank you, thank goodness Tesco are next door.'
I was disappointed to receive an email today from Expedia, asking how was our complementary breakfast ? There was no mention of this hence paying separately for the breakfast.

Partner

2/10

Poor

14 Jun 2026

Simar

I stayed at this hotel for one night and found it awful. I’ve stayed here in the past with no issues whatsoever but that didn’t seem to be the case this time around. To begin the room wasn’t entirely clean and felt as though only the bed had been changed from the previous guests. Upon using the bathroom, we quickly noticed there was no hand soap. After calling reception (multiple times before eventually getting through) to mend this issue (and the issue of terrible pillows) we was told they do not have nor do they offer hand soap in the bathroom but will do their best to enquire some for us. He later knocked on the door with some new pillows and a mini bottle of body wash to use for our hands. After this we decided to use the shower which wasn’t the best in its self but soon discovered the towels seemed very old, fraying at all the edges and very worn down throughout, so much so the material had thinned and nearly turns into holes. We didn’t mention this to reception as we had enough by this point. We payed an additional few for our room to be larger but somehow managed to get a smaller room than before and wasn’t even provided with basic hygiene equipment. Had a terrible nights sleep. Overall I am very disappointed with this stay and will not be returning.

Partner

8/10

Excellent

25 May 2026

David

Nice quintasential old english hotel ... but in need of beautification and retro-fit of basics like air conditioning. Hotel layout was like a maze from multiple additions over the decades.

Nice location and relaxing garden for a quiet drink. We arrived over a bank holiday weekend and unfortunatel only two staff were on with the others having not turned up for work. The two staff members were overworked but stayed friendly and very helpful.

Needs some basic maintenace (paint peeling) but very nice in bar, restraunt and lounge. Really enoyed out stay.

Friends_and_family Friends

4/10

Poor

14 May 2026

Adam

Very run down hotel, pipes clanking at 4am and a very dated room.

Self

10/10

Exceptional

01 May 2026

Christopher

It’s a little bit dated in some parts. The rooms could do with a modern upgrade, digital TVs with Netflix and YouTube streaming for example. The showers were really poor in water power and dribbled. The pillows were pretty flat and not too comfortable. But the staff were lovely and helpful. The breakfast was plentiful and tasty but that toaster was screeching in the background and made it uncomfortable to remain too long in the dining area.

Self

6/10

Pleasant

29 Apr 2026

Evisaki

The room and hotel was not what was advertised.
Pros -
- spacious room
- plenty free parking spot
- tea & coffee options in the room
- comfortable clean bed
- loads of storage
- iron and ironing board
- huge bed
- loads of storage area

Cons -
The room was failing and in desperate need of renovation or even a lick of fresh paint. I dared not touch the kettle as it was covered with limescale. The carpet needs replacing, windows needs fixing. Door is so loud when closed. Overall feel, it is good walking distance to town, pubs ,morrisson etc. Tesco express is just beside the hotel so a bonus. So a Yes to the location but definitely not how it was advertised .

Self

6/10

Pleasant

06 Apr 2026

Tracey

No complimentary breakfast, was told by staff it was £12 per head, free parking, room in desperate need of renovation, very dated and very tired.
Room was very clean

Partner

8/10

Excellent

01 Apr 2026

Adrian

All good

Business

8/10

Excellent

27 Mar 2026

Charles

Good hotel providing excellent value for money. Room was not fancy but had everything I needed. Bathroom had been modernised and had a new walk in shower replacing the bath which I was very pleased with.

Self

10/10

Exceptional

27 Mar 2026

Winsome

The staff was very friendly and went above and beyond with providing information on the surrounding areas. Hotel felt safe and inviting.

Family

10/10

Exceptional

05 Mar 2026

M R

The staff are very friendly welcoming and helpful

Partner

8/10

Excellent

04 Mar 2026

Ian

Lovely old building staff friendly & helpful- room was clean & warm.

Partner

10/10

Exceptional

19 Feb 2026

Richard

Clean room very friendly staff we didnt have breakfast this time.

Friends_and_family Family

10/10

Exceptional

17 Feb 2026

James

Whilst the room could have done with a little update - fraying carpets and old furniture being held up with paper underneath the legs - it was an amazing experience. The hotel has an old period charm and sits perfectly in the Ditton Village area. I did not have an opportunity to try the breakfast, but hopefully next time I can.

A really lovely stay and very polite, helpful staff.

Self

10/10

Exceptional

02 Feb 2026

John

Friendly staff. Comfortable rooms and lovely breakfast 😊😊😊

Friends_and_family Friends

10/10

Exceptional

01 Feb 2026

John

It was perfect. Everyone was friendly, staff are great. Room was very clean.

Leisure Partner

8/10

Excellent

26 Jan 2026

Peter

Nice place staff really make you welcome

Partner

6/10

Pleasant

04 Jan 2026

Nick

The room was ok you could improve by giving two pillows instead of one this would have made it more comfortable also the room could do with better clean it was ok but had coffee stains on the qall

Friends_and_family Family

10/10

Exceptional

25 Dec 2025

Karen

We didn't have the breakfast or use the bar so cannot comment.
The rooms were clean and the staff were friendly and attentive.

Friends_and_family Family

10/10

Exceptional

15 Dec 2025

Tine

Very helpful staff.

Self

8/10

Excellent

10 Dec 2025

Christopher

Clean room

6/10

Pleasant

06 Dec 2025

Claire

Breakfast was good with plenty of choices. Cooked food xould of bern hotter. Staff polite and helpful

Friends_and_family Family

8/10

Excellent

02 Dec 2025

Jane

The room was clean and comfortable. Staff were really friendly. Fantastic value for money. Carpet in the public area could do with changing.

Partner

2/10

Poor

20 Nov 2025

Adam

I was extremely disappointed with my stay. The room was absolutely filthy — dust everywhere, mould in the bathroom, and even spiders and webs around the windows inside the room. Everything felt neglected and unclean. On top of that, there was a strange, unpleasant smell in the room that made it hard to relax. Definitely not worth the money and I would not recommend staying here.

10/10

Exceptional

20 Nov 2025

Kim

The Reception staff were very welcoming. The room was clean, quiet and comfortable. I slept really well. I woke up early and set off before breakfast, as I had a long drive to Yorkshire.

Self

10/10

Exceptional

16 Nov 2025

Victoria

The staff were very helpful and attentive.

Friends_and_family Family

10/10

Exceptional

10 Nov 2025

Peter

We have stayed a few times on the last 2 years. The hotel is well worth the money they charge and the staff can't do enough for you.

Partner

8/10

Excellent

09 Nov 2025

Erbay

At reception staff where very help and friendly the room was superb all the things you would need inc tv iron hairdryer however the buffet dinner was ok could have done with bit more variety overall 7/10

Partner

8/10

Excellent

08 Nov 2025

Anthony

Breakfast was good staff where polite and friendly property needs a refurbishment but you can’t complain for the price👍😊

Partner

4/10

Poor

06 Nov 2025

James

Nowhere in room to hang up my suit. Shower tray was cracked, water from shower came out at such a low rate it was almost unusable. Paper was peeling off the wall. Dusty flooring. Wifi did not have a code, therefore unsafe to use. Bed was comfortable, breakfast was good.

Leisure Self

6/10

Pleasant

02 Nov 2025

James

Very dated room. Lots of banging in the night

Business

8/10

Excellent

01 Nov 2025

Charlotte

Welcoming staff. Comfortable room which lacked some facilities such as a fridge. The breakfast looked good although I did not partake in it. Will book again.

Business

8/10

Excellent

30 Oct 2025

M R

The staff are hospitable friendly and very helpful.
The food are a lot better than before. The only down side is there’s no lift but everything else was great.

Partner

6/10

Pleasant

15 Oct 2025

Jason

Dated and tired, in need of a renovation however very spacious rooms. Good selection of tea and coffee in the room. Staff fantastic and very attentive.

Leisure Partner

8/10

Excellent

08 Oct 2025

Jacky

Room was well equipped but tired looking - furnishings seemed to have had their day long ago. Very clean - bathroom spacious. Staff were very helpful and friendly - breakfast very good and unlimited. Area around the hotel didn't hold much interest. I was there for a meeting - hotel was fine overall.

Business Self

8/10

Excellent

05 Oct 2025

Rachel

Location was convenient, rooms were comfortable,

Leisure Partner

6/10

Pleasant

27 Sep 2025

Paul

Roommates and grubby, stains on walls, fro example by bin where tea bags have been thrown in and it has splashed on wall. Obviously been there for a while as there were lots of marks. Stains visible on walls in multiple other places. Main hallway carpets worn, ripped and had extensive old stains. Not a small amount but common.

Breakfast was like warm and on one day bacon was totally cold, not safe to eat. Every morning the coffee jug was empty.

Staff polite and nice always.

Friends_and_family Family

6/10

Pleasant

20 Sep 2025

JoAnne

Found the hotel to be a little run down.

Leisure Partner

8/10

Excellent

07 Sep 2025

Jeannie

I’ve already reviewed this Hotel any comments still stand except for the lady at the front desk was barking commands at me. It had been a long day and I was tired and felt rushed.
It won’t stop me from booking again in December. I might even bark back.

Leisure Family

8/10

Excellent

31 Aug 2025

David

We needed to change our room when we turned up as my granddaughter couldn't walk far and they were able to do this for us , breakfast was lovely

Leisure Family_with_children

2/10

Poor

24 Aug 2025

Mrs

This hotel is tired and needs a renovation to bring it up to a reasonable standard. The staff need training in communication skills. The check-in process is abysmal and the staff seem to find it too much trouble to check whether guests have already checked-in/paid.The evening menu misrepresents what is actually served to paying guests. We could not eat what was served to us and ended up walking out. So very poor!

Leisure Friends

8/10

Excellent

15 Aug 2025

Jeannie

Great value.

The hotel is a bit tired and the upkeep and repairs have been very poor. The staff are wonderful and it’s clean, linen is fresh and food is good. There are no switches or plugs for the lights or phone charger beside the bed so you have to get up to access them.

Friends_and_family Family

8/10

Excellent

12 Aug 2025

Helen

Weekend stay

Travelling with my daughter. Room was good. Shower was poor.

Friends_and_family Family

8/10

Excellent

03 Aug 2025

Shirley

Great value for money

Had evening meal and paid extra for full English breakfast. Both were great value for money and well presented. Hotel room had everything needed and we enjoyed a quiet, comfortable night. Staff lovely, helpful and courteous. Wanted to please their guests. Check in was self service but a little difficult due to us having booked though a booking site. Receptionist had to sort out the difficulties. Would prefer a smooth person led check in.Hotel tired in places update in decor needed in public areas but overall good stay and we would return.

Partner

2/10

Poor

27 Jul 2025

Andrew

radiator on in room when outside temp 25 degrees, did swap but room still hot

Partner

10/10

Exceptional

20 Jul 2025

Sarah

Clean and comfortable rooms. The staff were excellent

Leisure Friends

8/10

Excellent

20 Jul 2025

Victor

It is a lovely property staff are excellent. Food could be better. The rooms are comfortable bath room very good but the main room could do with some up dating over all we enjoyed our stay thank you

Leisure Partner

6/10

Pleasant

16 Jul 2025

Josh

Great service from Manjo. Really helpful and very positive guy. Unfortunately the room was dated, warn broken wardobe, little pressure to shower, old carpet, poor iron. Restaurant times really dissapointing evening meals finished far to early breakfast only until 830am. Didnt get either in the end

Business Self

4/10

Poor

10 Jun 2025

Ann-Marie

Not a good experience.Staff overly attentive in an annoying way apart from a 15 year old girl waitress was lovely and only staff member who seemed to know what to do.room was very basic and outdated dirty marks on doors no lock on bathroom door curtains on window badly worn and falling apart beds very uncomfortable . A shame as this hotel used to be outstanding will not be returning

Leisure Family

4/10

Poor

02 Jun 2025

Mrs

Staff didn’t seem to know what they were doing at check-in, so my stay didn’t start well. They are all quite young without much experience in my opinion.
The hotel overall whilst it looked as though it had been recently decorated in the reception, restaurant and bar area, it was a very poor finish.
I paid for a superior double room which was on the 2nd floor, and there are no lifts which isn’t good news if you have heavy luggage. Whilst the reception staff did offer help with my suitcase & bag, anyone who has mobility issues would find 4 staircases challenging to get to the 2nd floor.
The superior room was nothing short of a very basic standard room. The bathroom needed a good clean, and the toilet definitely needed a good bleaching. The plugs for the sink and bath were detached from their chains, and the bath looked dirty, with the anti slip pads grey in colour where they have been there for years.
The carpets in the room were worn and stained.
There was no telephone as advertised on the website, so that needs updating, as does the hotel.
Unfortunately, I booked another non-refundable stay later this year at the same time as my stay last weekend. I wouldn’t recommend this hotel. Had I not already paid, I would be looking to stay elsewhere.

Leisure Friends

10/10

Exceptional

13 May 2025

michael

Staff were very accomodating and friendly. Room is big and warm but a bit dated.
Breakfast was nice. Good stay.

Business

10/10

Exceptional

29 Apr 2025

Callum

Lovely hotel and staff. I spent a few nights in a double room. It was clean, quiet at night and the bed was comfortable. The bar is handy for a Sunday afternoon with a great out door seating area. Breakfast was great too. Lovely and friendly staff. Good all round.

Leisure Self

10/10

Exceptional

28 Apr 2025

Andrew

Everything was nice the food was great. The only downside is the showers lack a little pressure. Would stay again

6/10

Pleasant

19 Apr 2025

Verified traveler

Overall disappointed

Service and staff were very good. Very friendly and went out their way.

Not so good was the condition of rooms and decor etc generally in the hotel, away from the main reception.

Rooms very dated and scruffy. Shower awful. Ventilation in rooms awful - just as well not warmer weather.

For the room rate charged definitely not worth the money. We had 2 rooms for a family of 5.

Try to charge extra for early check in when rooms were clearly ready. I have never come across this before.

A Shame as a lovely hotel from the outside. Lots of potential.

Friends_and_family Family

6/10

Pleasant

18 Apr 2025

Alex

Good value and great breakfast!!!

The breakfast was amazing, on a main road and no air conditioning so windows open all night. Busy busy junction if facing the front.

Good room amenities and the service was excellent, great value all in all.

Partner

4/10

Poor

18 Apr 2025

Ceri

Disappointing hotel

Disappointing - photos on web site lie !! Booked a superior room - that was a joke - if you wanted your room cleaned it was an extra £25 per night !! However you could have clean towels from reception at no extra cost 😂. The restaurant was grim and the food below par / it’s definitely a tradespersons hotel by the amount of white cans in the car park . Our room was very dark, the bathroom needed a deep clean ! You needed to put the shower in for 29 mins before you needed it to get hot water - definitely not staying here again - but the staff were friendly so one positive !

Partner

4/10

Poor

10 Apr 2025

Omar

Bad sleep

Stayed for 1 night, really glad it was only 1 night. The positives, good size carpark and the staff seemed quite attentive.
The negatives, the hotel is really dated, my room was a called the cotrage round the back,the bedroom door opened onto carpark,it was near a smoking shelter by the kitchens and had a parcel drop off and collection by the door, i was disturbed all night,got a terrible nights sleep.the curtains were fitted really badly,couldnt close fully over window, anyone passing my window could have seen in. I got changed in the bathroom. The bedroom area had a lyno on the floor,plastic floor. This place was probably the worst hotel ive stayed in. I will never stay there again.

Business

6/10

Pleasant

30 Mar 2025

Rebecca

Clean warm and breakfast included was nice.
To be clear to anyone staying expedia need to remove swimming pool from the list of facilities as there is no pool, there is a leisure center in the area.

All the staff were friendly and helpful but they did have a food delivery issue so some options were not available.

It was a bit confusing if we could eat in our room or not but eventually we just ate in the bar.

Overall for the good price it has all the things you need, i think expedia needs to make it clearer about the pet friendly rooms.

Leisure Pet

8/10

Excellent

21 Mar 2025

Julian

Had a comfortable four night stay this week. Good value for the money.

Business

10/10

Exceptional

04 Mar 2025

Suzanne

Clean yet basic, staff very kind & when they couldn't give my husband the drink of his choice, they gave me mine on the house! We needed a place to stay for an early start & this was perfect, the breakfast was out even before the 06.30 & it was excellent.

8/10

Excellent

04 Mar 2025

Steve

Good basic stopover.

Basic good value stopover with great breakfast. Ideal for tradesmen or travel to the ferry. 24 HR reception is a huge benefit if your traveling.

Self

10/10

Exceptional

22 Feb 2025

Alan

The Staff were excellent. Helpful whenever they were needed. The Food was really Good too .

8/10

Excellent

02 Feb 2025

Marina

Helpful staff at checkin and at breakfast. Comfy bed. Limited toiletries.

Business_and_leisure Self

6/10

Pleasant

31 Jan 2025

Ian

I stayed here for 2 nights for work. The car park was small to the front of the property but large to the rear. Dependent who you book through, is whether you get breakfast included or not. Only card transactions at premises, no cash. I was in room 118, which was spacious. The decor was tired and the curtains in my room did not shut out all the outside lights. There was a small table and chair in room. The ensuite was okay, with a shower over a bath. You had to push the room to the door shut, the closer did not close it shut. Staff were friendly, breakfast was okay (I only had contiental).

Business

10/10

Exceptional

30 Jan 2025

Paul

Excellent Service and Staff.

I stayed two nights while visiting family and friends.
Great value and included breakfast. The breakfast was buffet styles with full
english as well as toast, pastries, yogurt etc. Fruit juice and hot drinks.
The hot breakfast was overall good with quality bacon, hash browns, eggs, beans and sausages. However the sausages were very cheap and had no taste, avoid them. Everything else was outstanding.
The staff go above and beyond to be helpful and friendly. There is a nice lounge with comfy chairs and open fire.
Rooms are very clean with comfy beds, there are some signs that a bit of redecoration will be needed before long but don’t let you put you off. Nothing broken anywhere. Plenty of free monitored parking.
I will be using this hotel again when I have my regular trips to the area. Much better than the usual travel inn places.
Forgot to mention the restaurant and bar is open each evening as well.

Friends_and_family Family

8/10

Excellent

26 Jan 2025

Lauren

This place was perfect for a quick trip for a wedding. Good location, staff were so helpful and beautiful exterior for the building. One thing I will say is the corridors and rooms were a bit dated and need a revamp, however was really clean.

Leisure Family

2/10

Poor

10 Jan 2025

Tizz

AVOID!!

Booked into the hotel, was a bit of a fuss, having to book yourself in and create your own keycard, long winded

The rooms were vile, never seen anything like it in all my years of staying in hotels. My room had carpet tiles laid (not stuck down properly) on underlay. A total trip hazard and not at all safe. Black mould on tiling in the bathroom, and shower head had never seen Viakal. Was shown another room, a disabled access room, a bed and a TV but no bed side units.

The customer support at the desk was awful, we decided not to stay there after looking at the state of the place based on a overall opinion. Hotel offered no refund or even a partial refund, was quite happy to keep all my money. I was staying here with a friend who also had the same experience :-(

Business

10/10

Exceptional

08 Jan 2025

HELEN

Excellent value

The staff were very friendly and helpful.

Partner

6/10

Pleasant

25 Dec 2024

Sukhninder

Run down room, cob webs everywhere…

Friendly staff btw.

8/10

Excellent

04 Dec 2024

angela

The Staff were polite and very helpful , the Hotel was nice and clean but the rooms were very small and lacked some items such as a bedside table and a full length mirror also the toilet was to near the towel rail .

Leisure Family

6/10

Pleasant

03 Dec 2024

Leigh

Basic but ok.

Shower pressure needs looking at and there was very little water coming out of the sink hot tap. Had to wash hands in the bath. Room basic, but ok for what was paid. Rm 216. Overall fine, very friendly and accommodating staff, except lady cleaning the male toilets, impression she had somewhere better to be,,,,

Business Self