Name: Holiday Inn Rochester-Chatham
Address: Maidstone Road, Chatham, Rochester, ME5 9SF, GB

6/10

Pleasant

20 Jul 2026

Samuel

The bed linen and indeed all soft furnishings were quite damp, too much moisture in the room, which made it difficult to sleep.

6/10

Pleasant

18 Jul 2026

Rj

Nice little hotel. Could definitely do with a bit of a spruce around the rooms. Shame the pool closed early and the jacuzzi never opened.

10/10

Exceptional

12 Jul 2026

Paul

Lovely hotel with great staff.

Friends_and_family Family

10/10

Exceptional

12 Jul 2026

David

A excellent hotel, situated just next to Rochester Airport. Just outside Rochester town centre. It's along the main carriageway that heads towards Rochester. Also there's a Asda Supermarket 7 mins away.
It has a Gym,Conference centre, Swimming pool as well.
There is bar food available and evening dinner also, Very family orientated as well.I had breakfast there as well, It was very good.
Free parking, Well decorated, bright and airy. The staff are so nice and friendly, very helpful. My room on the lower ground was lovely, With two single beds, Tea/Coffee facilities, en suite, Very good wifi connection, Very clean and very quiet.

Self

10/10

Exceptional

12 Jul 2026

Maxine

It’s the second time we have stayed here and nothing was too much trouble. Damien and Michelle were amazing when sorting a problem with our room key. Looking forward to our next stay

Partner

4/10

Poor

09 Jul 2026

Tony

Thr oom was fine. But there was an event on so very noisy until about 01:30. No sleep until then.
The bedroom had very low water pressure so showering was not possible. Staff told me that its becuase so may people were showering at 07:30 - not a suprise!! Don't get a room around the 230 numbers.
Breakfast was good.

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Daniel

Amazing stay and the staff are really helpful

4/10

Poor

07 Jul 2026

Kamil

The hotel was ok - we only travelled to Stratford and it was an easy and quick journey.

The biggest disappointment was the fact that the pool was closed for both days we were in - that was the only reason I chose the hotel instead of cheaper and better located options, only to find out I am paying more for nothing.

Friends_and_family Family

10/10

Exceptional

05 Jul 2026

Valmai

Parking was plentiful and hassle free. Great service at reception and every staff member we encountered were very helpful and polite. Lovely clean rooms and will definitely book with holiday inn Chatham again.

Partner

10/10

Exceptional

21 Jun 2026

Pamela

The room was small but very comfortable especially the bed which was perfect for a relaxing sleep. Staff were amazing and I couldn’t fault their kindness and eagerness to help. It was very dog friendly but it would have been nice to have had something available in the room for my dog such as a water bowl etc but that is a minor point

Pet

8/10

Excellent

17 Jun 2026

Andy

No business gets everything right every time. No one is perfect. But, the way a business reacts when things go wrong is very important.

We checked in for two nights and the first night didn’t go well for a variety of reasons, including an uncomfortable mattress, a dodgy shower control and a toilet that wouldn’t flush.

These issues were raised with the front desk who upgraded us to a much better room without argument or question.

Thank you.

Partner

10/10

Exceptional

16 Jun 2026

Chris

Staff resolve issue with our room and our replacement was great. Did not use the cleaning service during 4 days.
Overall experience was great will use again.
Kind regards,
Chris and Joyce Mendes

Partner

10/10

Exceptional

14 Jun 2026

Paul

This hotel is a hidden gem.

Friends_and_family Family

2/10

Poor

07 Jun 2026

Tara

How this hotel has got the reviews it did, has completely perplexed me. Omitted to say it's right next to a landing strip, we were woken by helicopters landing late.
We booked a premier room, if that's the standard of a premier room, I'd hate to see what a standard room looks like, I will never stay there again.
The bathroom cleanliness was very bad, the bathroom sink was disgusting. I had to try and wash it before I could use it.
The material condition of the room was very poor, when I tried to raise it, I couldn't get through to reception by phone, when I went down to try and speak to someone, a coach load of people had arrived so it was chaos, I couldn't wait, when I spoke to someone when checking out, I felt I was met with indifference and was asked to send them the pictures of the bathroom sink, no apology. I advised that I also had also had a fall on the stairs and hurt myself, I witnessed 2 other people have falls on the same stairs due to the last step being higher than the other steps.
I was given a blank sheet of paper to fill in for the accident, never asked if I was okay.
The manager was too busy for me to speak to. Save your money and give this place a very wide birth or you might catch something unpleasant.

Partner

10/10

Exceptional

02 Jun 2026

Kim

All the staff we met were friendly and professional. Special mention to Chiara (hope I’ve spelt that right) who was on reception 1pm Saturday 30/5/26 and Sunday morning: Thank you for sorting out our early check in request so we could attend a family event on time.
The breakfast service staff were a delight too as were the vegetarian options with some clearly marked as vegan (croissants) which was perfect and having plant-based sausages without having to wait for them to be made to order was great.
Looking forward to a longer stay in a couple of months. Keep up the good work.

Partner

8/10

Excellent

28 May 2026

David

Room was clean but mine was the furthest away from the entrance and reception on the ground floor. A long walk!!

10/10

Exceptional

22 May 2026

Michael

Very high standard. I stay on lots of HI hotels and this is definitely up there as one of the best. Highly recommended

Self

2/10

Poor

21 May 2026

LISA

I had death in my a media family my dad and they couldn't give me a refund and never managed to sort it never got back to me so in the end I gave it to a homeless person rather than it go to nobody and yet I still haven't had any emails nothing regarding this disgusting

8/10

Excellent

18 May 2026

Natalie

Lovely stay for quick overnight visit

Self

2/10

Poor

17 May 2026

Nikki

Didn’t feel safe staff wasted time

6/10

Pleasant

15 May 2026

Jasminder

Door keys frequently don’t work, showers on 2nd floor rooms have poor power, rooms next to the road are noisy all night due to passing traffic

8/10

Excellent

14 May 2026

Kelvin

Great comfy stay. Staff very friendly too

10/10

Exceptional

11 May 2026

Jack

Reception staff in both the hotel and the fitness centre were helpful in finding my AirPod case

Self

10/10

Exceptional

11 May 2026

Mike

Really friendly and helpful staff, such a nice place to be

Family

10/10

Exceptional

03 May 2026

Jo

Very comfortable and clean room and in public areas. Very helpful staff and location was ideal for what I needed

Self

10/10

Exceptional

03 May 2026

Caine

Fantastic, staff were really helpful and friendly. Had a great time, hottub is still out of order, not sure its ever actually working as stayed here 7 times in 18 months, never seen it running
... But apart from that, amazing!

4/10

Poor

28 Apr 2026

Jeff

Was informed on check-in that food in the restaurant was being served until 21.30, came down at 20.30 to be informed that the kitchen was closed and but luckily there was a 24hr menu available, so ordered off that, starter I found to be very poor as it was pate which was probably the smallest piece of pate i have ever seen and would only just cover the toast provided, the rest of the plate was just filled with lettuce to make it look a lot.
The lady who eventually served was helpful in find the night time menu and took my order and opened up a tab on my room, but when I went up to the bar again to order another drink was then informed that I should have pre-authorised a credit card to be able to order food on the room, again was not informed this upon check in or when ordered the food initially. Whilst eating my food also the staff was moving furniture around and setting up the hoover for cleaning which was very off putting tbh.
I also found the bed to be to soft and did not sleep very well.
The Hot water pressure was also very low and therefore the shower was more of a trickle than a shower.

Self

8/10

Excellent

26 Apr 2026

Katie

Enjoyed my stay

Self

10/10

Exceptional

20 Apr 2026

Nigel

We only stayed one night, had no problem barking and checking in. Room and breakfast 👍

6/10

Pleasant

19 Apr 2026

Jenica

Nice breakfast options, friendly staff. However, check in process wasn’t very smooth as they did not know whether we paid beforehand and questioned it even after showing her the receipt.

The bed was quite small - small double - there was also dead bugs on the wall which made the room a little uncomfortable.

Partner

8/10

Excellent

18 Apr 2026

darren

parking felt safe, love that I can use sauna and pool

Business

10/10

Exceptional

16 Apr 2026

Paul

Outstanding responsiveness and customer service by duty manager Damian and his team. We'd booked the wrong date for a training course, and the HI team sorted and set up a room in extra quick time to exactly our requirements.

Brilliant work, and massive thanks.

10/10

Exceptional

12 Apr 2026

Rebekah

We requested a room with few steps due to my husband's mobility challenges and were given a good sized accessible room near to reception which was very clean and comfortable. My husband especially appreciated having an armchair in there to rest in and not just a bed to sit on. Staff were very helpful and it was lovely to see them enjoying rewarding the visiting children doing the Easter egg hunt with their prizes, which I'm sure was a highlight of their stay!
Breakfast had a large selection of choices and all was fresh and well stocked. Having the pool and sauna was a real bonus for our short break and we both had a very relaxing time. There was free parking near the accessible entrance enabling quick and smooth entry to the building. Thank you to all the team, we will be back!

Partner

10/10

Exceptional

04 Apr 2026

Hazel

The room was clean and tidy 🙂 the staff are very friendly happy and goat extra mile 🙂

Friends

8/10

Excellent

29 Mar 2026

Derek

Parking good and breakfast nice but expensive

8/10

Excellent

23 Mar 2026

Adriaan

N/a

Self

8/10

Excellent

21 Mar 2026

GARY

Very friendly staff and a very good breakfast,the rooms could do with a refresh but we're clean and tidy.

Self

10/10

Exceptional

10 Mar 2026

Denise

Lovely helpful staff especially The guest manager couldn’t do enough for us !

6/10

Pleasant

02 Mar 2026

Sidhardha

The bathroom's moldy, the phone's out, and the dim lights in the room are depressing.

Partner

6/10

Pleasant

02 Mar 2026

Wayne

Hotel clean and tidy, as was the room but abit tired in certain areas, ie tape on carpets, paintwork etc, bar area and restaurant lovely, very good breakfast with lots on offer, however the evening meal was disappointing, had to wait an eternity and when it did come wasnt good, staff very friendly though throughout

Partner

6/10

Pleasant

23 Feb 2026

Omowunmi

Yes

Self

2/10

Poor

19 Feb 2026

Mark

I have to give one star, which I guess the staff deserve, they probably deserve more. However, the hotel itself is atrocious, I wouldn’t put cattle on here. The room I was given had holes in the carpet, god knows what up the walls, window that didn’t seal and to top it all, when I checked in they forgot to mention the heating was broken. Given the outside temp was 3 degrees the inside wasn’t a lot warmer. I raised the issues of noise from the window as on main road and was offered ear plugs and a beer. When I mentioned the heating I was offered an electric fan. I checked out and went to Premier Inn at Chatham. I’m still waiting for a refund.

Self

10/10

Exceptional

16 Feb 2026

Debra

Helpful staff.Spotless.

Partner

6/10

Pleasant

13 Feb 2026

Jonathan

The sofa bed for our child was very uncomfortable. The mattress was thin and had a protector on it which was very plasticky.

Other than that the room was clean.

From about 5am there was lots of noise from the floor above. It sounded like elephants running around.

Breakfast was very good and staff pleasant.

Good parking too.

Friends_and_family Family

10/10

Exceptional

07 Feb 2026

Diane

Only stayed one night, room spotless, staff polite and food great 👍

Friends_and_family Family

6/10

Pleasant

07 Feb 2026

Alan

Room ok

Business

8/10

Excellent

25 Jan 2026

Anthony

The room was excellent. However my wife and I ate in the bar, and that was disappointing. A lot of the options on the menu were unavailable, we waited an age for our food and then my wife’s order was wrong!

Friends_and_family Friends

4/10

Poor

25 Jan 2026

Tudor

TV did not work. Water took long time to heat-up. Shower had feeble water pressure and I coud not turn the bathtub taps off so had to leave them running!

Business

8/10

Excellent

20 Jan 2026

Marc

The room was clean.

Business Self

10/10

Exceptional

08 Jan 2026

Oli

Clean, spacious room
Super friendly staff
Great shower

Leisure Partner

4/10

Poor

07 Jan 2026

Gary

Didn't have breakfast

Partner

8/10

Excellent

03 Jan 2026

Ade

Great place to stay.

8/10

Excellent

01 Jan 2026

John

We booked this hotel over others in the area because it has a swimming pool, unfortunately this was closed for the New Year but no mention of this on the website.
Our room was clean but very tired, broken mirror, flaking paint.
Bad night’s sleep due to ultra soft bed and the air conditioning that dried us out despite having the window open. We were going to treat ourselves to the breakfast but decided to head for home and get some sleep.

Leisure Partner

8/10

Excellent

01 Jan 2026

Angela

Room was comfortable but the shower head didn't come out far enough, you had to stand very close to the wall to get under the water. Out of the 5 days we were there, breakfast was lukewarm and sometimes cold on 4 of those days, otherwise I would have given you 5 stars. Staff were brilliant all round.

Leisure Partner

10/10

Exceptional

29 Dec 2025

Karen

Very good value for money we visited family and then stayed in the hotel comfortable

Partner

6/10

Pleasant

27 Dec 2025

Malcolm

Was same as any hotel just a dog keep yaping which made me wish i had booked bridgewood manor

Leisure Self

10/10

Exceptional

20 Dec 2025

Andy

Room was very clean and the bed was very comfy. Breakfast was lovely and the staff were very friendly and welcoming. Would 100% stay again.

Friends_and_family Friends

8/10

Excellent

19 Dec 2025

nathalie

The food was fresh but the English breakfast tasted like cheap meat.

Partner

10/10

Exceptional

17 Dec 2025

Hubert

Clean rooms, fresh bed sheets and towels, delicious dinner (XL nacho platter, pizza and boneless wings)
In the morning a feast of a breakfast, including fresh coffee, fruits, full English or continental (or French)
Definitely coming back if we need accommodation in this area.

Business_and_leisure Friends

10/10

Exceptional

16 Dec 2025

Richard

The breakfast was excellent as usual a lot of choice

Leisure Partner

8/10

Excellent

15 Dec 2025

Lorraine

The room was very clean. Staff in all areas were helpful and polite.
Breakfast was excellent.
We stayed for 3 nights. The first night was a nightmare - we couldn't get a wink of sleep due to clonking pipes. However, when we spoke to the lady on reception the next morning this was resolved. She liased with the maintenance lady and our room was changed. This allowed us to have 2 good nights sleep!
The way that a problem is resolved is a great indicator of good customer service - and this was faultless.
We also had a small dog with us and the hotel was very dog friendly. We had to eat in the bar area but this was no problem.
The team did seem a bit short staffed at times in the bar as they were trying to look after the restaurant as well.

8/10

Excellent

13 Dec 2025

Ian

Room was on a par with any budget hotel, we paid extra for superior room but I couldn't tell the difference. Corridor smelt a bit fusty but overall it was cheap and it did the job

Leisure Family

10/10

Exceptional

12 Dec 2025

Christine

The best hotel we have stayed in for a long time. Everything was perfect and nothing was too much trouble. The breakfast was excellent and even though we went for a simple burger meal it wa very good like eating steak in a bun. The swimming pool was lovely and not too busy

Leisure Partner

8/10

Excellent

08 Dec 2025

Gerald lol

relaxing and comfortable

Business

10/10

Exceptional

07 Dec 2025

Anna-Marie

Breakfast was fresh and plentiful, rooom was spacious and clean.
Staff were super friendly

Partner

10/10

Exceptional

06 Dec 2025

Andrew

Yes room was spotless and staff were courteous

Leisure Self

10/10

Exceptional

30 Nov 2025

Peter Angel

The room was warm, comforatble and completely clean. The cleaners were excellent. Loved the complimentary drinks in the fridge and biscuits/crips. James was exceptionally helpful when I asked about the fridge and dinner. Parking was plentiful and easy. I didn't eat there but there is a supermarket open till 10PM and a KFC a couple of minutes walk away. I would certainly stay here again. Thanks.

Business

10/10

Exceptional

30 Nov 2025

Angela

All areas clean and well maintained. Staff very friendly and helpful, however staffing levels could be reviewed.
There were times when bar and catering areas could do with additional help during busy periods. Especially as this festive period progresses.
Hotel was very busy at times and wait times were not great.

Self

10/10

Exceptional

29 Nov 2025

prosper

Good

10/10

Exceptional

29 Nov 2025

paul

nice big room and clean

Leisure Self

10/10

Exceptional

29 Nov 2025

Samuel

Great, great staff, nice atmosphere

Leisure Family_with_children

10/10

Exceptional

29 Nov 2025

Martyn

Lovely hotel helpful and friendly staff

Leisure Partner

10/10

Exceptional

28 Nov 2025

JAy

Clean, friendly and helpful staff. Good nights sleep

Business_and_leisure Partner

8/10

Excellent

21 Nov 2025

Anna

It was clean

Friends_and_family Family

8/10

Excellent

04 Nov 2025

Raj

Pleasant, clean and reasonably priced

Leisure Family

10/10

Exceptional

03 Nov 2025

Cinderella

The facilities were clean and it was a lovely stay. My husband and I enjoyed the food. There was an abundance of food at breakfast and the staff were lovely. I was looking forward to using the jacuzzi at the spa but sadly it was shut. we will return again.

Leisure Partner

8/10

Excellent

02 Nov 2025

Mark

What can be expected, fair enough, it’s a holiday inn

4/10

Poor

29 Oct 2025

Sian

The room was very tired and dated. We wanted a hotel with a jacuzzi but it was not in use during our stay.

Leisure Partner

8/10

Excellent

22 Oct 2025

Karl James

Time for some TLC

The lack of a POS system is causing problems to the service. Also rooms are really showing their age now.

Business

10/10

Exceptional

20 Oct 2025

Karen

Was very happy over all, oh apart from the fire alarm went off

Partner

10/10

Exceptional

19 Oct 2025

david

it was a nice clean comfortable stay
staff were friendly and polite
swimming pool was an added bonus

Partner

10/10

Exceptional

19 Oct 2025

Mandy

I took my 7 year old great niece away overnight, having brought her here back in August. She loves the pool, having a meal in the bar and of course, sharing a twin room. All staff encountered were lovely. Food was hot. Room clean and its not too far from home for us.

Leisure Family

10/10

Exceptional

16 Oct 2025

Simon

Friendly staff

Partner

8/10

Excellent

13 Oct 2025

Siân

Convenient, clean and tidy, little bit tired but generally good.

Leisure

6/10

Pleasant

12 Oct 2025

Lauren

Service at the bar was dreadful, it took 20 minutes to order after we were seen. The staff member in question was frequently rude, had poor attitude and even rolled their eyes when corrected on an order they messed up three times. This would be more understandable if the order were not simply a rum and coke with ice. Another member of staff had to step in on multiple occasions to correct and clarify the order. As the original staff member seemed to not pay attention nor care for the actual order being requested. This unpleasant experience unfortunately only served to taint an otherwise nice experience.

Leisure Family

10/10

Exceptional

06 Oct 2025

Lesley

The parking was great, a good few blue badge areas which we needed. The staff were very welcoming, friendly and professional. The breakfast was lovely and the area well laid out.
The only downside was the noise and ignorance of the other guests, but that is not down to the property or the staff. Overall a good stay and was convenient for my travel purposes.

Leisure Partner

8/10

Excellent

05 Oct 2025

tina

Friendly check in staff. Room nice and comfortable. As always The restaurant ran out of food its a common problem here.

Friends_and_family Family

4/10

Poor

04 Oct 2025

Fredrik

Service in the restaurant in the evening was TERRIBLE. We had to wait for 10 minutes before the waitress came out from the kitchen where she been chitchatting with the bar girl. I and the other people waiting asked if we could have a table, then she disappeared again. When we finally got the table we asked if could get a tea cause our daughter was frozen. She said that the coffee machine was broken. We said that we don’t want coffee only tea, she said that they got the tea water from that machine. We asked if she could boil som water for us in the kitchen, she said she couldn’t. We then asked if she could ask the chef to boil some water for the tea, but she couldn’t do that. Table next to us had same experience, they ordered a bottle of wine. They had to open it themselves as well as poor it. After dinnner I wanted to buy some water and snacks from the bar shop. 3 persons working behind the bar, no one notice me our other clients, they where chitchatting. I feel sorry for the owners of this hotel that they have to pay salaries to such work force. But in the breakfast the service staff was great.

Friends_and_family Family

10/10

Exceptional

04 Oct 2025

linda

We really enjoyed our stay, hotel, very clean, lovely pool area, excellent breakfast with friendly staff . Would definitely return if in the area. Our only negative was the hotel is a couple of miles from town,so if you want to go out the parking is a nightmare.

Leisure Partner

10/10

Exceptional

03 Oct 2025

Stacey

Great

Business

10/10

Exceptional

30 Sep 2025

Slawomir

A little gem

The gym was perfect for my needs

Business

10/10

Exceptional

29 Sep 2025

Babajide

Excellent customer service

8/10

Excellent

29 Sep 2025

Ifechukwude

Comfortable hotel stay, good breakfast and friendly staff.

Leisure Partner

10/10

Exceptional

29 Sep 2025

Robert

Excellent location, excellent staff.
Highly recommend

Leisure Family

8/10

Excellent

28 Sep 2025

Maxine

Always like staying here for the comfortable rooms. Dinner was really good. Just the bathroom sink was rusty or dirty.

Friends_and_family Family

10/10

Exceptional

26 Sep 2025

Alex

Stopover.

Very nice young lady checked us in. Very friendly and helpful.
There is a gym, pool and spa treatments on site.
Restaurants and bar available too.
Food was good although limited choice if you were staying more than one night.
Room we thought was a bit small by comparison to other chain hotels we've stayed in. That said it was clean and the bed was a comfy std double.
The shower wasn't great! Water hot but no matter where you put the controller we couldn't get anywhere near adequate water pressure.
Breakfast is a buffet style set up. There is a wide variety of breakfast fare on offer. Full English to a continental.
We enjoyed ours very much - maybe a bit too much😀.

Friends_and_family Family

6/10

Pleasant

24 Sep 2025

David

Room was noisy due to traffic outside. My order for dinner was OK but missing a couple of ingredients (broccoli and pak choi).

Leisure Partner

10/10

Exceptional

23 Sep 2025

Donna

Great stay

Friendly and helpful staff throughout the hotel, nice room which suited me perfectly (though my sister was not a fan of the very soft beds). Good choice at breakfast and enjoyed making use of the gym.

Friends_and_family Friends

8/10

Excellent

21 Sep 2025

Nana

Very friendly check in service.

Leisure Self

10/10

Exceptional

17 Sep 2025

Martyn

Staff very friendly, good amenities and good food!