Name: Days Inn Maidstone
Address: Roadchef Motorway Svc Area, M20 Junction, 8, Hollingbourne, ME17 1SS, GB

8/10

Excellent

20 Jul 2026

Nicholas

Positioned within a service area, so easy to find and park.
The room was reasonably clean and pleasant. I found it quiet despite the location, though there was some banging of doors early morning.
No breakfast offered, the service facilities offer the usual fast food outlets.

Self

8/10

Excellent

15 Jul 2026

Sean

Value for money and you know what you are getting at this chain of hotels

4/10

Poor

14 Jul 2026

Iain

Had to wait to check in as staff was on lunch and we had tickets for Leeds castle prom and there were several others waiting. Only appeared to be two staff members on. Room was ok. No air con and no fan so room was like a sauna.
There was dried urine round the base of the toilet. Staff were friendly. Over priced for what it was but had no option. Ideally wouldn’t normally stay there.

Partner

2/10

Poor

13 Jul 2026

david

The room was filthy,the walls were covered with squashed flies and it was full of flies and moths flying around the room

The carpet was very dirty and the bedding very stained.
We asked for a new room but they were full due to them not having cleaned the other rooms.
The bathroom was mouldy too.

We asked for a refund which took over an hour to put through.
The young girl hadn't asked us for a card on check in so they were unable to process our refund.

It was the worst hotel room I have ever been in and will not stay at another days Inn.

Friends_and_family Family

6/10

Pleasant

12 Jul 2026

Anraj

Hotel was ok. Need some refurbishing & cleanliness.

Friends_and_family Family

8/10

Excellent

11 Jul 2026

Daniel

Decent enough hotel for the price and location, near the tunnel. Room could do with a new coat of lighter paint to brighten it up. Comfortable bed and pillows, bathroom was okay.

Partner

10/10

Exceptional

11 Jul 2026

Keith

Lovely welcome on Reception. Offered a free drink and Pringles - good start! TV in the allocated room did not work but we were immediately moved to a new room across the corridor. Many apologies from the Reception staff. New room had a double bed with a twin bedded room through an alcove. Shower excellent. Tea and coffee making facilities. Only downside is not the hotel's fault - poor facilities in the service area! Large adjacent carpark - convenient! Always stay here on our way to the Shuttle terminal

Partner

2/10

Poor

06 Jul 2026

Sandeep kumar

Firstly you need to mention like there is no air conditioning for room.
Just mention in the description ,

Friends

2/10

Poor

28 Jun 2026

Nazia

We stayed at Days Inn by Wyndham Maidstone from 25–27 June 2026 and had a very upsetting experience.
We were abruptly woken at 2:30am by a fire alarm and given inconsistent explanations (first an insect, later smoking). The lack of clear communication and reassurance left us feeling very unsettled, and we were unable to sleep for the rest of the night.

Throughout our stay, service was poor and disorganised. We had issues with a broken hairdryer, delays in getting it replaced, and repeated problems getting basic requests followed through. Promised goodwill gestures and a late checkout were not properly delivered or recorded, and our room was not serviced despite assurances.

At check-out, there was again no staff at reception for some time.

Overall, the stay was stressful and poorly managed, with repeated failures in communication and follow-through, which significantly affected our experience.

Partner

10/10

Exceptional

15 Jun 2026

Colin

The room was comfy and i had everything i needed.I must say the lady on reception was very helpful and did her job really well i enjoyed my stay and i look forward to coming back next year.

Self

10/10

Exceptional

12 Jun 2026

Sofia

Good for my one night stopover. Comfy bed. Friendly staff.

Self

8/10

Excellent

12 Jun 2026

LYNNE

Great place to stop off the motorway.
Nice big room with large double bed.
Fast food available. Free parking.

Partner

10/10

Exceptional

07 Jun 2026

Virginia

Nicest staff and quiet rooms

Self

10/10

Exceptional

06 Jun 2026

Adam

For the price you cannot go wrong. Our go to hotel when traveling on the euro tunnel. Everything you need nearby and the staff were great.

Friends_and_family Family

10/10

Exceptional

30 May 2026

DANISH

The stay was amazing; we stayed for a night, and the staff was so helpful. Our sink wasn't working, and since it was late at night, they gave us the keys to the new room so we could use its bath. This level of service was so amazing. God bless the receptionist. Will definitely come again.
Days Inn was a nice experience

Friends_and_family Family

10/10

Exceptional

29 May 2026

Stephanie

We had a wonderful stay and it was so close to Maidstone where we were visiting family. The manager at the hotel checked us in and she was so lovely and helpful. An amazing lady who is a great asset to your company and her team.

Friends_and_family Family

8/10

Excellent

28 May 2026

Gael

Good for travelling en route to the shuttle. Our dog was made very welcome. Staff were excellent

Partner

8/10

Excellent

27 May 2026

Keith

Always stay here the night before travelling on Le Shuttle. 30 mins to the terminal. Large car park immediately adjacent to the hotel. Reception staff always welcoming. Rooms spacious with an excellent shower. Only downside is the range of services next door at the service station. OK if you like McDonalds! Improvement with Leon when you can navigate the ordering process! Good news is that there are some good pubs nearby with restaurant attached.

Really good value - usually half price compared to the Premier Inn or the Travelodge at Ashford.

Self

6/10

Pleasant

26 May 2026

Jim

Not a great place to sleep in a heatwave. No air conditioning. Window was left open when we got in but couldn't be opened much more for the night.

Partner

10/10

Exceptional

19 May 2026

mable

The room was clean and tidy.Staff were excellent and always very polite and friendly.The wi-fi good too.Parking was free which is good because I wouldn’t have booked it if they had no parking.Good area with a lot of places to eat food from.

Self

10/10

Exceptional

27 Apr 2026

David

Hotel rooms were clean and a good size, but the bath was a little on the short side. Free parking even on the day you book out which was a plus. The staff on all days were very friendly and helpful. Having the Costa, MC Donald's etc on site was great too

Friends_and_family Family

6/10

Pleasant

26 Apr 2026

Lorraine

Free parking. Friendly staff. Room clean but tired and in need of update.

Friends_and_family Family

2/10

Poor

23 Apr 2026

Peter

I had difficulty sleeping as there was an incident in the hotel. The hotel said in the morning; Last night we had a serious incident where a guest's dogs actually locked themselves in the room.
can only apologise for the banging and any disturbance you faced during the night. We tried to minimise the noise as much as possible and it did result in calling the fire brigade to break through.
Once again I am so very sorry for any disturbance. As a token of good will i'd like to offer you a complimentary voucher to spend over at the main site to get some breakfast or a cup of coffee. I understand that this does not make up for a broken nights sleep but i can assure you we did our best to minimise
the damage
Your understanding is very much appreciated and again i offer my sincerest apologies

Self

6/10

Pleasant

20 Apr 2026

John

Clean well kept. Certainly did the job we were after

8/10

Excellent

17 Apr 2026

Matthew

Nice, nothing fancy. Easy to get to and lots of amenities right there.

Friends_and_family Family

6/10

Pleasant

06 Apr 2026

Matthew

It wasn't too noisy bearing in mind next to motorway. Rooms a bit dated. Bathroom tap splashed everywhere.

Friends_and_family Family

8/10

Excellent

06 Apr 2026

Brian

It's was okay for the 1 night

10/10

Exceptional

03 Apr 2026

Paul

Perfect overall stay

10/10

Exceptional

27 Mar 2026

Andrew

Free parking, clean room, great staff. Stayed here with my dog, no issues. There’s a few patches of grass outside for him to stretch his legs and do his business. Can’t beat this place for what it is: convenient, budget accommodation done well. Unlimited tea, coffee and biscuits candle in reception, alongside sweets, lollipops and dog treats. A great little stay!

Friends_and_family Family

10/10

Exceptional

26 Mar 2026

Simon

You get what you pay for and considering the price I have no complaints

6/10

Pleasant

23 Feb 2026

Harriet

Staff friendly. Great location for getting the shuttle/ferry. Clean.
Bit dated and not very soundproof. Could hear the tv/music in other people’s rooms

10/10

Exceptional

17 Feb 2026

Keith

Lots of nice touches, unexpected in a basic motorway services hotel: drinks & snacks available 24hrs in reception, help yourself to tea & coffee supply top ups.

Self

8/10

Excellent

15 Feb 2026

Mathew

Value for money

Leisure Family

4/10

Poor

05 Feb 2026

Colin

Wasnt over keen on staff was quite noisy wouldnt stay in a days inn again

Self

10/10

Exceptional

04 Feb 2026

James

Great room, great stay.

10/10

Exceptional

26 Jan 2026

Antonio

Room was clean. Had tea making facilities and a hair dryer. Bed was comfy.

Leisure Self

8/10

Excellent

26 Jan 2026

Howard

Staff are lovely and the room was fine, though old fashioned without usb power ports.

Partner

8/10

Excellent

04 Jan 2026

Irene

Area as shops, parking is free. Staff are friendly.

Friends_and_family Family

8/10

Excellent

01 Jan 2026

Roger

Room was very cold. Good staff

10/10

Exceptional

24 Dec 2025

Paul

Great staff. All good.

8/10

Excellent

23 Dec 2025

Mark

Clean comfortable room, cheerful and helpful staff.
There was a problem with the lights in the first room I was given, but I was then given the neighbouring room and had no further problems.

Self

10/10

Exceptional

22 Dec 2025

Dave

Good

6/10

Pleasant

05 Dec 2025

Janice

The towel rail did not work and was grubby.
There was no bath mat and minimum towels for our needs.
Toilet tissue ran out on our second Day.
AM.

The staff made up for it in spades very friendly and approachable

Leisure Family

8/10

Excellent

29 Nov 2025

Olayinka

Friendly staff, clean room and free parking

Business Self

10/10

Exceptional

23 Nov 2025

Kara

The staff were very friendly and helpful

Leisure Pet

10/10

Exceptional

23 Nov 2025

Joy

The beds were very comfortable. The receptionist was very friendly and helpful. Only negative was bathroom very out dated. Ideal stay for what i needed

Friends_and_family Friends

8/10

Excellent

20 Nov 2025

MR ALAN P

Good points are, the room was clean and the staff are great. It's on a service station so it's quite convenient too.
Bad points are, it could really use an update. The carpet in the room was worn through in places, the window didn't seal properly so there was a cold draft most of the night (while it was -2° outside) and my bathroom smelt of urine even though it had been cleaned (even more so when i swithed the heated towel rail on) and the shower head had a lot of limescale on it.
All in all you can see they really make an effort here even if the company won't spent money to fix the place up.

Business

6/10

Pleasant

18 Nov 2025

Paul

You get what you expect for the price you pay. Staff were friendly enough. Bed was comfortable. Room was generally clean, albeit very tired looking. Strong smell of cigarettes in the room was the main downer, although a reasonable effort was made to get rid of it. Lights worked. TV worked. Coffee, tea and biscuits available. No sockets by the bed - a sign of how old the hotel is.

8/10

Excellent

04 Nov 2025

Paul

Room was very clean staff were pollite and friendly

Leisure Self

6/10

Pleasant

30 Oct 2025

Jeffrey

Staff were very friendly, in the reception area it smelt very fresh and inviting but unfortunately, room number 8 stunk of ? Let's just say Asian food and garlic. I do understand people eat in their rooms But it could have been freshened up before the next people take on the room, especially if the reception area smells so good , and unfortunately , there was no shower gel or soap in the bathroom and I only realised this when I was under the shower so it would be nice if the people in Charge of The rooms could keep an eye on the show a dispenser As well.

Business Friends

10/10

Exceptional

28 Oct 2025

FRANKLIN

one of the best. great time, very super clean room. excellent service

Friends_and_family Family

6/10

Pleasant

10 Oct 2025

Paul

I payed for a double bed and i got a single bed

Business

10/10

Exceptional

07 Oct 2025

Alun Selwyn

Excellent stay

Friends_and_family Family

8/10

Excellent

05 Oct 2025

Tanya

Friendly staff very welcoming and clean room and hotel.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

Thomas

Standard property!
Typical of most Days Hotels, tired features, clean linen & towels, basic facilities. Booked for convenience!

Business Self

2/10

Poor

28 Sep 2025

Michael

Where do I start. Useful points mc Donald’s and Costa next door.

Now hotel if that’s what you wish to class it as.

Room dated
Sheets clean
Tv I don’t understand why the tv is on the desk you lay down you cannot see it. And not a smart tv.
With the window closed and curtains closed you will have lorry’s coolers running all night the wonderful humming all night.

Now for the best part the bathroom that’s not had any update since the building was built.
The bathroom was dirty in general.
Taps chrome has come off
The basin waste is black with grime
The toilet seat moves around from years or use.
The bath has a disgusting mat in the bottom nice and hygienic at this point I decided I would not be using the bath just sleep and get out.
At about 11pm the bath waste started overflowing raw S*** coming up from the plug. No I did not inform anyone the last thing I needed at that time of night is more fuss. Room21 for your records.

I will never return and tbh I will never stay in another one of these squats.

Best course of action would be knock the place down at what point do owners decide to refurb there buildings. Yes it’s not the most expensive but for what you get it’s still not worth that a night in the car park is all it should have cost.

So when you read it comes with a bath I don’t agree it’s not usable. If this is your last option sleep in your car.

8/10

Excellent

08 Sep 2025

Gary

What was unique about the property was no front office staff were available from morning until 3 pm. House keepers were available to assist if needed. All were reliable and friendly. Thank you

Business_and_leisure Partner

8/10

Excellent

07 Sep 2025

Marie-Helene

Rooms are still tired looking but for on the move travel night it’s well situated.

Leisure Self

8/10

Excellent

26 Aug 2025

Sophia

Good stay

Nice stay. Convenient as we travelled

Friends_and_family Family

6/10

Pleasant

24 Aug 2025

lynda

Staff were friendly.... Bathroom was dated and very scuffed.... Had issues with the taps to run the tap...... Couple of pillows with no protectors on...... Very basic but okay as used as a stop gap on our travels....

Leisure Partner

8/10

Excellent

12 Aug 2025

rachel

Good budget hotel option. Super cheap and suited our needs at this price mark- for a one night stay. Tea and coffee in room. Easy to access with free parking.

Leisure Family

10/10

Exceptional

11 Aug 2025

Lee

Lovely stay and people and place

2/10

Poor

04 Aug 2025

Matthew

Worst hotel ever stayed at.

Probably the worst hotel, I have ever stayed in.
It was incredibly noisy with lorries outside with engines on all night.
Beds were uncomfortable and dated with my bedding being ripped.
Facilities are very basic and one of the bath towels had blood on it where not washed correctly.

Friends_and_family Family

6/10

Pleasant

30 Jul 2025

Balbina Garza

Convenient property for a stop over. Dirty windows covered in spiderwebs. Very run down building.
Too hot as limited ventilation. Good family sized room.
Just convenient but don’t expect much.

Leisure Family

6/10

Pleasant

25 Jul 2025

Alistair

Worse than average

First non smoking family room stank of smoke. No other family rooms available so split overvtwo twins, one of which hadca faulty shower which flooded bathroom. We were only there to sleep really, so not great to have to chase around twice. Staff were as helpful as possible, but hotel quality was lacking.

Friends_and_family Family

2/10

Poor

20 Jul 2025

Verified traveler

I won't stay again

Constant banging of doors and noisy guest's arriving without consideration of others staying in the hotel. Dirty bathroom. Rusty towel rail and bin along with long term soap scum deposits. No free WiFi as stated by hotel. The room is dated and much in need of an update. I no the hotel is a budget chain, but doesn't have to be bargain basement. Better go to a travel lodge.

Friends_and_family Family

6/10

Pleasant

14 Jul 2025

Adam

Location was great, bathroom was clean,
Bedroom smells of wet dog- which is off putting & should be highlighted that pets are allowed to stay in the rooms, or given a choice of a room that pets do not stay in.
The room also needs plug sockets next to the bed for mobile phone chargers ect. Not just at the other side of the room.

Leisure Partner

6/10

Pleasant

10 Jul 2025

Dr Barbara

Good stay

Good stay

Business

10/10

Exceptional

14 Jun 2025

Wynter

Lovely

Basic but everything u need. Pleasant, helpful staff. Im a repeat customer.

10/10

Exceptional

13 Jun 2025

Maslah

The staff was very welcoming and polite. Everything was clean.

Leisure Self

6/10

Pleasant

02 Jun 2025

Marcus

Perfectly adequate place to get some rest. No frills but clean and comfortable, and (for the area, which is generally overpriced) decent value.
Location is pretty horrid, but super convenient for travellers on the M20.
I arrived after midnight and had to conduct check-in through a security grille.

Self

6/10

Pleasant

27 May 2025

Barbara

Bathroom was very basic. Nowhere for toiletries. Taps were broken and stains on the walls.

Partner

10/10

Exceptional

24 May 2025

Verified traveler

Clean and spacious which was great for our one night stopover on a road trip

Partner

6/10

Pleasant

09 May 2025

Daniel

Cheap and cheerful

Typical motorway hotel. Room was comfortable, bathroom was clean. The only issue was my room was by the road where the trucks park and all night I could hear engines running, trucks starting and people shouting (from outside).

Business

8/10

Excellent

25 Apr 2025

Chris

Cheap stop over before an early Eurotunnel start. Large family room was ok if a little shabby, reception staff were lovely and welcoming. Not much noise considering how close you are to the motorway.

Leisure Family_with_children

6/10

Pleasant

06 Apr 2025

Samantha

The sofa bed was uncomfortable

Leisure

10/10

Exceptional

03 Apr 2025

Nicholas

Satisfactory service

10/10

Exceptional

09 Mar 2025

Sindey

Great stay, Dogs allowed which was super
Friendly helpful staff
Would recommend
Good price too

Self

6/10

Pleasant

31 Jan 2025

Mark

Ok for the price

Good price and location for my need but receptionist could’ve been more friendly and the walls are quite thin. Needs modernisation. Rusty plug and radiator. Nice size room and comfy bed.

Self

8/10

Excellent

04 Jan 2025

Oliver

A good all rounder

10/10

Exceptional

28 Dec 2024

Caius

Good value for a quick stop over

Leisure Family

10/10

Exceptional

24 Dec 2024

J

Staff were friendly and helpful at all times and it was refreshing not having to pay for parking

Friends_and_family Family

8/10

Excellent

19 Dec 2024

D J

Value for money

It was great value for the money and dog friendly. Convenient location, easy parking, beds comfortable, a bit dated but nice clean bedding and towels. Coffee and milk wasn't replenished and I saw other rooms had biscuits which we did not, but quiet room and would stay again.

Partner

10/10

Exceptional

18 Nov 2024

Beverley

Kerry was the best I’m nearly 70 disabled and have a 7month dashound and waiting to move into my property so stressful been here 3 weeks now and she was so helpful over and above what she was meant to do I would definitely recommend you ccx

Leisure Pet

6/10

Pleasant

07 Nov 2024

Garry

Not the nicest place, mould around windows & bath.

Leisure Partner

2/10

Poor

27 Oct 2024

Liam

Poor Room

Bare room above entrance noisy as we could hear the door all night. Dogs barking constantly. Room literally had nothing. I’d expect this to be £30 a night tops, not £85. Really poor.

Friends_and_family Family

10/10

Exceptional

23 Oct 2024

Maurice

The staff were all very friendly and helpful,
Kerry and the gentleman who was training was very helpful and very polite she went above and beyond to make sure our stay went smoothly.

Leisure Partner

10/10

Exceptional

05 Oct 2024

Verified traveler

Staff friendly and helpful
Good night sleep
Shower head came off when water turned on
NO HOT WATER
Therefore no shower in the morning to wake us up
Key didnt work properly
Reception should have made us aware we were in a room without a self locking door and needed to be locked from the inside
SO spent the night unknowingly with an unsecure room
THE LOCK NEEDS ADDRESSING IMMEDIATELY

Friends_and_family Family

8/10

Excellent

25 Sep 2024

Keith

Really great place to stay if en route to the Shuttle. Welcoming staff, clean rooms, spacious with tea/coffee facilities. Shower excellent. Adjacent free parking. Only downside is the poor service area next door. OK if you like McDonalds - only offering in the evening. Even Costa closes around 1800. Good value for money though. Recommended

Business Self

8/10

Excellent

17 Sep 2024

Chris

The hotel is a tradie type comfortable and clean.

Leisure

8/10

Excellent

28 Aug 2024

Darren

Very noisy due to lorry parking(refrigerator lorry)on all night ,and train line
I know not hotel fault but didn’t get much sleep at all
Staff very good ,room ok was clean and tidy but basic

Business

4/10

Poor

27 Aug 2024

Frances

Our booking was for twin, they offered double with pullout. Reception moved us to (disabled) twin room after I showed expedia booking confirmation. My adult son was grateful!
The £7.50 full english breakfast is actual a voucher purchased at reception that gives you £10 to spend at either Costa or MacD, no mix and match, not an english breakfast. Costa croissant was stale.

Leisure Family

8/10

Excellent

25 Aug 2024

Pawel

Your beds are lovely. Unfortunately the bath was not cleaned to standard, what slightly lowered my rating, but overall very positive and we will happilly be back again.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2024

Judy

Convenient for Maidstone

Leisure Family

4/10

Poor

13 Aug 2024

Jennifer

I could not sleep due to the noise ,you can hear everything going on around you

Business_and_leisure Self

10/10

Exceptional

12 Aug 2024

Stephen

Unfortunately the dining facilities were limited at the time of our stay. The only places available in the immediate vicinity of the hotel were McDonald’s and Subway and a Marks & Spencer’s food outlet. So we had to make do with a sandwich for breakfast.

However, on the plus side, the staff at the hotel were lovely and the Receptionist, Kerry, was excellent.

Leisure

2/10

Poor

29 Jul 2024

James

This hotel is located at Maidstone services, so it is quite convenient if you are heading down towards the Channel Tunnel or Dover. Unfortunately, that is the only thing it has going for it. This hotel is an utter disgrace and should be avoided like a dose of weaponized plague! The rooms are filthy and extremely tatty. The bathroom smelled of rancid urine and the bedroom had the aroma of an old ashtray from a 1970s working men’s club. This is the sort of place that you don’t walk around in with bare feet, for fear of absorbing some sort of body-infesting parasite through the soles of your feet! I could go on about the stains, pubic hairs, flesh-searing shower, inoperative TV and disinterested staff, but it’s quicker to just say, DON’T STAY HERE…EVER!!

Leisure Family

8/10

Excellent

24 Jul 2024

Dave

It was ok for a short break

Leisure Self

10/10

Exceptional

18 Jul 2024

Robert J

convenient