Name: Hempstead House Hotel & Spa
Address: London Rd, Bapchild, Bapchild, GB

8/10

Excellent

01 Aug 2026

Irene

We were unlucky to use the spa while there was an aqua aerobics class. If only we had known!!

4/10

Poor

26 Jul 2026

pascale

We booked Hempstead House for a relaxing night away, but instead spent the evening listening to a wedding reception directly beneath our room. The loud music, guests partying in the courtyard and noise from people returning to their rooms meant we had a very poor night’s sleep.

I completely understand that weddings are an important part of the hotel’s business, and I have no issue with the wedding itself. What I do object to is being allocated a room overlooking the reception when we were not part of the wedding. If I wanted loud music, people partying until late, I could have booked a hotel in central London for far less.

To make matters worse, when I raised the issue with reception, the initial response was defensive rather than apologetic. I was told that the hotel does not inform guests in advance if a wedding is taking place. For a hotel that markets itself as a relaxing country house and spa, I think guests should either be told before they arrive or allocated a quieter room away from the event.

The hotel itself is attractive, but the whole purpose of our stay was to relax. Instead, I’m going home more exhausted than when I arrived. This experience completely defeated the purpose of our night away, and I wouldn’t book again unless I had a guarantee of a room well away from any wedding or function.

10/10

Exceptional

03 Jul 2026

Tracy

Lovely place

10/10

Exceptional

02 Jul 2026

Alexa

On day of arrival and also during the stay the reception and restaurant staff was amazing. We booked the stay based on how we were spoken over the phone when contacting the propery prior for some details. Spa facilities clean and fully working, cannot mention a negative comment about the property.

Partner

10/10

Exceptional

01 Jul 2026

Frederick

Just a lovely stay in a wonderful relaxing place. Staff were helpful, friendly and efficient beyond expectations. Our room was beautifully appointed. I'd recommend booking a ground-floor room if possible; there is no elevator and the staircases are narrow and twisty, not to the point of being dangerous or anything, but for a couple in our 70s, we needed some help getting our luggage up and down stairs. The included breakfast is several steps above the waffle-machine-and-day-old-eggs offered so often in hotels of this caliber - many choices and fresh-cooked items served in an elegant setting. The dinner menu in the restaurant is limited to five or six choices but everything we ordered was well-prepared and nicely presented. The grounds are strollable and well kept. Don't plan on a lot of night life or excitement in Sittingbourne; Canterbury is a 25 minute drive away, though, and well worth the time. I recommend Hempstead House to anyone looking for a peaceful stay in a beautiful setting with first-rate service.

Family

8/10

Excellent

30 Jun 2026

Sean

friendly staff, great food. The air conditioning in the room wasn't working but a fan was provided.

Business

10/10

Exceptional

28 Jun 2026

Ross

Fantastic hotel. Very helpful and friendly staff. The big attraction is the spa and pool which is a good size and no need or book a time to use. We stayed in a delux room which was very clean and comfortable. Shower could have been replaced with a more modern rainfall as not intuitive to use. The restaurant has a limited menu and the service was a little slow but the quality of the food was very good and the breakfast was excellent . There are many local pubs to choose from as an alternative for dinner.
The hotel is used for weddings and special occasions so can be a little noisy at night.
Occasions.
The outside pool is small but appropriate for the location. Note not all rooms have a/c so recommend check before you book if important. This is a lovely country hotel with a great indoor pool, would recommend for a short stay. We have rated 5 stars.

Partner

10/10

Exceptional

27 Jun 2026

Callum

Lovely, personable staff who made the stay perfect for us and were always happy to help. Spa was very nice and outdoor plunge pool essential to survive the heatwave! We also had massages which were nice and relaxing (I fell asleep twice)

Would definitely recommend

10/10

Exceptional

21 Jun 2026

Samuel

Nice hotel, an older building with a more modern extension. Professional friendly and service oriented staff everywhere. We just had an anniversary night away and thoroughly enjoyed it. Dinner was excellent and well served and waited on. Our bedroom wasn’t air conditioned and that would have been a bonus as it was in the 30s outside, however the fan in the room was a life saver. Other rooms do have aircon so it’s worth asking.

Partner

10/10

Exceptional

13 Jun 2026

Jeremy

Excellent check in and brief overview of the hotel and key areas. Good sized room and bathroom. Restaurant was fine, menu a little limited but the steak was good. Breakfast cooked to order and great quality. Staff at breakfast very pleasant. Didn’t use the Spa as I didn’t have time but it looked busy. Overall a great one night stay for the money and will definitely be back.

Self

10/10

Exceptional

08 Jun 2026

David

Perfect for our 1 night get away

Partner

10/10

Exceptional

26 May 2026

Pauline

High standard rooms with lavish furnishings
Pool and spa open before breakfast which I appreciate. Good choice at brekky, served at table. Lovely grounds and ponds.

Friends_and_family Family

10/10

Exceptional

26 May 2026

Lee

Everything from start to finish was superb. The welcome was happy and polite with even a little tour of the facilities. Not sure if we got an upgrade but the room (28) was massive with a jacuzzi bath and was very clean. Breakfast was lovely. Didn't have any treatments but used the facilities and can't fault it in any way. Would definitely recommend this place.

Partner

10/10

Exceptional

25 May 2026

Smitha

A very comfortable stay in a clean, spacious, beautifully furnished room.
Super comfy bed, great bathroom facilities and A/C option.
Full English cooked breakfast, coffee, tea and juices.
Staff are so pleasant, helpful and polite.
Beautiful hotel in beautiful surroundings, plenty of parking too.

Partner

10/10

Exceptional

25 May 2026

Daina

The location and property is beautiful and would highly recommend the restaurant. The staff where very kind and caring.

The only comment is that property has a kids playground but looks like haven't been maintained for years. Unsafe and not clean. It's such a shame as it had all the right things to be great for children. Would have been great for it to be cleaned and a bench for patents. That would have given 5 starts on all.

Friends_and_family Family

10/10

Exceptional

26 Apr 2026

William

Everything was 5 stars

Partner

10/10

Exceptional

29 Mar 2026

Joanne

The hot tub was warm enough, but the pool with the jets on the side. When they are activated the chlorine was very strong and made our eyes sting.

Family

8/10

Excellent

22 Feb 2026

kaushik

Room was basic but clean. Staff helpful. Decent breakfast. Pool quite small and limited poolside chairs. Sauna room small. Jacuzzi was big and good pressure. Lakes restsurant had limited choice for vegetarian and no chicken or lamb dishes. Nothing nearby and the closest place to dine is Faversham.

Partner

8/10

Excellent

21 Feb 2026

Jade

Friendly staff

10/10

Exceptional

16 Feb 2026

Alison

Clean

Partner

10/10

Exceptional

26 Jan 2026

Robert

Spotless throughout, excellent breakfast. Aquamanda top marks all round

10/10

Exceptional

24 Jan 2026

Anne Marie

This was my second time visiting Hempstead Hotel and I was so glad to have returned.
The welcome from staff is always lovely and very clean.
My room was a wonderful size which was immaculate throughout. The bottled water is always nice to have along with ample biscuits, tea and coffee.
I like to go out to the cinema which is only an eight minute drive.
The breakfast was wonderful; smoked salmon and scrambled eggs cooked to perfection.
I didn't feel rushed and gladly took my time to saourr every delightful moment.
I visited the gym and sauna which were clean and tidy throughout. The extra bonas of the stay for me is that you really can make a full weekend of it as check-in at 3pm but you can arrive at any point of the day you are staying to use their amenities and the following day check-out is at 11am, but again, you can stay until 5pm!!
Delightful stay and so reasonably priced.
I shall vary much look forward to my stay again in the near future!

8/10

Excellent

20 Jan 2026

Kay

Received with a friendly welcome, offer of help with lifting my bags to the room. Room was clean and fresh washing smell. Used facilities, very pleased.

Self

10/10

Exceptional

12 Jan 2026

Harris

Clean and tidy. Staff attentive and food decent… lovely little rooms to relax in too

10/10

Exceptional

06 Jan 2026

Finnian

Lovely stay as always

Business

10/10

Exceptional

25 Dec 2025

Grace

Amazing staff, fantastic rooms and setting. Lovely evening meal and treatments in the spa were great

10/10

Exceptional

21 Dec 2025

Beth

We had the loveliest stay in this hotel, the staff were so welcoming and the spa was amazing! Also would highly recommend booking into the Lakes Restaurant during your stay, great food for a really good value and our server (Faith I think her name was) was fabulous! We would definitely be back :)

Partner

10/10

Exceptional

06 Dec 2025

Stacey

When me and my daughter arrived at hempstead house, we was very welcomed by the receptionist. Our room was clean and fresh to a very high standard. The food was outstanding and the staff

8/10

Excellent

23 Nov 2025

Shane

Room was nice if not small. Staff were very slow serving food and were not friendly or didnt seem happy to be there

Partner

10/10

Exceptional

20 Nov 2025

Lisa

Great

10/10

Exceptional

10 Nov 2025

Georgia

Room

10/10

Exceptional

08 Nov 2025

Richard

Room gorgeous, facilities fantastic, staff brilliant, friendly and helpful. Probably one of the nicest, if not the nicest hotel I've stayed in and fully plan to return

Leisure Partner

10/10

Exceptional

06 Nov 2025

Finnian

.

10/10

Exceptional

20 Oct 2025

Jessica

Perfect relaxing break with excellent spa/ staff.

The staff are exceptionally nice and always cheerful. The spa is extremely good with a quiet swimming area, jacuzzi, steam and sauna, as well as an excellent massage and facial. It was perfect for a relaxing weekend and very good value.

Partner

8/10

Excellent

12 Oct 2025

Dylan

Confortable stay

10/10

Exceptional

10 Oct 2025

Lee

Nice big old building, good breakfast and plenty of parking.

Business Self

10/10

Exceptional

08 Oct 2025

Catherine

Expected a lot more from a spa hotel, rooms were clean. Unfortunately very dated and lacking that feeling of you’ve paid a bit more to stay somewhere nice, I feel it could do with some updating. I moved rooms from a superior to an executive as superior had a lot after boiler cupboard next door and I couldn’t sleep at all with the noise. There was not much difference in the standard of the rooms, I didn’t feel I would pay extra to book the executive and feel that the standard rooms may be as good as any others but I didn’t look in one. The bedding was not nice hotel quality white cotton sheets, it was dated and matching the headboard! I didn’t use spa facilities as was down visiting family so just using for sleeping and breakfast. If you like a spa then it’s worth staying as the use is included in the accommodation price,

Self

6/10

Pleasant

03 Oct 2025

Linda

Business stay

Parking good, staff good, food good, although did try and charge an extra £10 on our mains, fortunately we noticed it!!! The bath plug wouldn’t work - thanks to the lady who tried to help. Pillows are tired - need replacing - a struggle to get to room because of stairs - fortunately I’m fit. Constant drone from somewhere which is annoying! Special thanks for the latte ready for our early start - much appreciated

Business

10/10

Exceptional

28 Sep 2025

Judith

As always everyone was very friendly and welcoming.

Partner

10/10

Exceptional

26 Sep 2025

Derek

All was fine

Leisure Partner

10/10

Exceptional

11 Sep 2025

Emma

Lovely hotel, not huge so personal feel. Absolutely spotless. Staff friendly and lovely pool. Very relaxing break.
Worth noting there is no lift so had to use stairs. Not an issue for us but worth knowing if you do struggle with stairs so you can ask for an accessible room. Will stay there again.

Leisure Family

10/10

Exceptional

23 Aug 2025

Joanne

Our stay at Hempstead House in Sittingbourne completely excelled against expectations. From the moment we arrived, the staff went above and beyond to make everything absolutely perfect. Every single member of the team was warm, welcoming, and genuinely friendly – you could really feel that they cared about making guests comfortable.

The rooms were spotlessly clean and beautifully kept, which made for a really relaxing stay. The spa was the highlight for us – we absolutely loved it. The jacuzzi and hydro pool were wonderfully warm, and even the small outdoor pool had lovely hot water, which was such a treat. It was the perfect place to unwind.

The food at the hotel was also amazing – beautifully presented, full of flavour, and excellent service to match.

Overall, Hempstead House is a gem. The staff, the spa, the food, and the atmosphere all came together to give us a stay we won’t forget. Highly recommend to anyone looking for a relaxing, friendly, and luxury experience in Kent.

Leisure Partner

10/10

Exceptional

23 Aug 2025

J

Great hotel. The spa facilities are excellent and well worth the price. Breakfast was good. Room was good. Nothing I can fault this hotel for. Highly recommend.

Leisure Self

10/10

Exceptional

16 Aug 2025

Jo

Excellent venue to relax

This is our second time here and again we loved the whole experience. Service is great, staff are friendly and it’s a lovely setting to relax. We made use of the outdoor pool facilities as the weather was lovely and then chilled out in the indoor pool area. All the food we had was lovely, and our room was beautiful and clean.

Partner

10/10

Exceptional

15 Aug 2025

Derek

Great place not one complaint

Leisure Partner

8/10

Excellent

14 Aug 2025

Keith

Staff were some of the best i've encountered very friendly & helpful.
For my meetings next day, was perfect location, room was in great condition but watch out for the pigeons, if you leave windows open they love to join you in your room!

Business

10/10

Exceptional

13 Aug 2025

Terry

All ok

Business Self

10/10

Exceptional

13 Aug 2025

Christopher

Lots of free and easy parking in nice grounds. Check in was well managed and the introduction to the room was very good. There are 2 dining areas, both offering good food choices and lots of outdoor seating in the Spa bar. Room is well equipped with a large bathroom with large bath and over bath shower. Staff are extremely helpful and friendly

Business Self

10/10

Exceptional

28 Jul 2025

Ralph

Great Hotel

Lovely hotel, friendly staff and great facilities.

Partner

8/10

Excellent

28 Jul 2025

Barry

Lovely relaxing stay for one day

Wonderful place to stay with excellent staff willing to help all the time. Lovely old fashioned room in keeping with the old house and excellent spa facilities and new gym equipment. The hotel was dog-friendly and although not allowed in the restaurant, they are in the other food area near the spa and breakfast was served in a snug room with only one table so very private. Only issue was the very large bed had two separate matresses joined together, one mattress was lower and in really poor condition so didn't get much sleep. I would've requested a room change if staying another night. The grounds are lovely but maybe need some TLC in some areas. Overall really nice stay and would recommend.

Partner

10/10

Exceptional

22 Jul 2025

Gareth

Lovely room, could do with aircon.

Very nice facilities, great food, very clean

Partner

8/10

Excellent

22 Jul 2025

SHARON

Nice hotel

Nice older hotel.
Lacking USB sockets. Old fashioned shower heads.
Lovely toiletries. Great service in the brasserie. Food always came out piping hot. Beware of service charge added to your bills. The bar closes early with no warning.
The gym is small, but well equipped. They also run classes. All accessible to the public too.

Business

10/10

Exceptional

12 Jul 2025

Nick

Staff are very friendly and helpful. My room was spacious and was able to work all day. I will be coming back.

Business Self

10/10

Exceptional

07 Jul 2025

Karen

Amazing Hotel with fantastic fabulous staff & very beautiful rooms. Will definitely go back again. Thank you so much for a lovely time.

Partner

10/10

Exceptional

05 Jul 2025

Tina

Pamper weekend for myself and daughter

Loved the pool - felt luxurious and private (even though there were other guests using the pool)
Great staff and beautiful room in a wonderful setting
Breakfast delicious and plentiful
The hotel didn't feel too crowded even though they were hosting a wedding
Attention needs to be paid to kettle location in the room plus need to have a usb charging point each side of the bed
Non slip mat for the bath/shower covered the plug hole if not careful
Food was disappointing from the A la Carte Menu and Service was very slow - due to the wedding party?

Friends_and_family Family

10/10

Exceptional

03 Jul 2025

Steve

Could not faulted the hotel great food and staff very helpfull

Business

10/10

Exceptional

27 Jun 2025

Sarah

Birthday gift from Grandma

Mu daughter Ellie celebrating her 16th birthday the slate decorated with Happy birthday in white chocolate and sweets was lovely.The pooland spa very enjoyable.The only thing that wasnt nice was a mojito cocktail asked for,barman made with white rum tonic water ,2 slices of lime,a real mojito has crushed ice mint,brown sugar and it tasted unpleasant.

Friends_and_family Family

10/10

Exceptional

26 Jun 2025

Sarah

Couple stay

Stayed here with my partner and we cant wait to rebook soon. Even though there was 2 wedding at the hotel an almost fully booked the staff were amazing and the hotel was truly lovely. It was a perfect mini break for us from work to get some quality time, relax in the spa and enjoy the grounds.

Partner

8/10

Excellent

22 Jun 2025

Nicholas

Overall good stay. Hotel was busy with mix of guests including wedding, leisure, spa and families.
Bar staff friendly and helpful. Parking adequate. Room comfortable. Pool facilities good overall, although tend to become less relaxing when more guests arrive, so we relished the quieter moments.

Friends_and_family Family

8/10

Excellent

12 Jun 2025

Valerie

Lovely hotel and staff. Would stay there again

Leisure Partner

10/10

Exceptional

09 Jun 2025

Cameron

Lovely pool.

Leisure Partner

10/10

Exceptional

01 Jun 2025

Judith

Excellent stay. All staff are friendly, helpful and always professional.

Partner

8/10

Excellent

01 Jun 2025

Wendy

We always like this hotel. Cosy, relaxed, nice friendly staff, good facilities.

Leisure Partner

10/10

Exceptional

11 May 2025

Melanie

Great hotel, fantastic staff

Lovely hotel and facilities spa was fantastic. The only thing for me was the bed. The mattress was a little bit too soft and I am used to a hard mattress so give me backache in the morning. Restaurant was good staff very accommodating and friendly but would definitely stay again and recommend a friends.

Partner

10/10

Exceptional

11 May 2025

Sam

I love it

Leisure Partner

8/10

Excellent

10 May 2025

Nicholas

Just ok - greater attention to detail would help

Overall fine for 1 night stay.
Room generally comfortable - thankfully a fan available and outside temperature had dropped slightly otherwise would have been a much less comfortable experience. Dismayed to find faecal matter on the wall by the toilet. Attention to detail in housekeeping could be better - reported to reception who apologised, but no offer of goodwill for the experience was given.
Disappointed to not be able to access the outside hot tub before 8am - by this time others entered the hot tub including a young child which surprised me.
We were departing after breakfast so could not stay longer to use the spa facility.
Breakfast ok - bacon was dried out as though it was under a heat lamp too long?
Overall ok - parking was fine - only appeared to be a standard plug for electric vehicles- not usable for our vehicle so had to charge offsite which was also a shame.

Friends_and_family Family

10/10

Exceptional

04 May 2025

kirsten

Welcoming, and breakfast staff was extremely professional and great service. I think that they all are a great asset to the hotel.

Spa a little bit small. Gym equipment top speck, how ever water fountain was warm water and in cone cups so not great, as needed to keep getting water.

Over all looks lovely and great as a hotel or wedding venue.

We actually got married here and the day was wonderful.

10/10

Exceptional

28 Apr 2025

Claire

It was a fantastic nights stay, wish we could have stayed longer, as we were just passing through!
The spa was amazing, lovely warm water temperature, great facilities with sauna and steam room, and really great planning to have family swim slots.

The breakfast was delicious, great that it was included in the price of the room and staff so friendly.

We stayed in the suite, not much extra a night but the room facilities were fantastic

10/10

Exceptional

26 Apr 2025

Julie

Wonderful stay

Staff were extremely helpful at all time, nothing was too much trouble. Room was amazing with comfortable bed and breakfast was lovely. We didn’t use the spa facilities but found the parts of the hotel we did use to be extremely clean and welcoming.

Partner

8/10

Excellent

22 Apr 2025

Olga

Pool Time Cut Over Easter Weekend

Its a lovely Hotel, beautifully furnished and well looked after reception rooms. Unfortunately, I, the paying guest for all 4 rooms for 2 nights over the Easter weekend, I received the awful room with a slowing ceiling right behind the end of the bed where I had to walk past all the time to get to the bathroom. In the night I had banged my head, forgetting about the sloped ceiling. But the staff gave me another room right away the next morning. I did not realize that the hotel is a dog Hotel and it seems that there are not dedicated rooms just for guests with dogs as I had I am allergic to dogs. Breakfast and dinners were excellent. The pool and Sauna & Steam room are very beautiful but the regulation that on the Easter weekend the pool was closed on Saturday and Sunday at 7 pm and on the public Holiday Monday even earlier at 6pm was very annoying. On normal days the polos stays open until 10 pm, it seems that the guests have not the privilege for staying at the hotel at special occasions to get the same service than at normal times of the years, due to staff payment.

Friends_and_family Family

10/10

Exceptional

21 Apr 2025

mort

Everything was fine

Leisure Partner

10/10

Exceptional

19 Apr 2025

aanal

Great place to say, just check the pool times beforehand if you have kids as it was only 8am-9am and 4pm to 6pm.

10/10

Exceptional

23 Feb 2025

Verified traveler

Yes yes yes!

Our one-night stay was absolutely wonderful. Every employee had a warm smile and made us feel genuinely welcome. The hotel was spotless, well-maintained, and provided a truly relaxing atmosphere. The food was fantastic, and the service was outstanding—staff went above and beyond to accommodate our last-minute requests. We thoroughly enjoyed every moment and can’t wait to visit again!

Friends_and_family Family

2/10

Poor

18 Feb 2025

Karl

DO NOT STAY AT THIS HOTEL******
It’s advertised as luxury but is no better than a holiday inn… in fact the beds at holiday inn are better, the beds are two single beds pushed together advertised as a super king size, when bought to the attention of the management the response is that’s what most hotels do? Yes maybe cheap low budget hotels but not ones advertised as luxury, complete RIP OFF. Worst hotel in Kent.

10/10

Exceptional

17 Feb 2025

Edward

Faversham

Good location and facilities. Excellently helpful staff.

Partner

10/10

Exceptional

06 Feb 2025

Natalie

An always perfect place to stay.. Hempstead House has always been for several years, my get away hotel even for one night. Its a beaufitful place to stay in and all the staff are lovely and welcoming..

Leisure Self

10/10

Exceptional

31 Jan 2025

Gabrielle

Lovely stay

I had a fabulous trip away for my birthday. This was the 3rd time coming here. The last time was 5 years ago for my 40th so thought I'd replicate it for my 45th. Both were solo trips. The pool is lovely, the massage and facial is booked were amazing and the afternoon tea was fabulous. The only downside was the dinner on my birthday. I'd stipulated it was my birthday on booking and been told they'd do something special for the dinner but other than a few sparkles on the table saying happy birthday it wasn't even acknowledged by any of the wait staff. The female staff couldn't even summon up a smile. (The male was friendlier but still not even a word about my birthday) I wasn't sure expecting much but just to be wished happy birthday would have been nice. 5 years ago I got a plate with petit fours and happy birthday written in chocolate but this time nothing. Had I not made a point of it being a birthday dinner would have been different but I had and been promised something. On the plus side the food was lovely. And the rosé wine was the best I've had in a long time. breakfasts were also good and freshly made with plenty of choice for both continental and cooked.

Self

10/10

Exceptional

28 Jan 2025

sera

Had a beautiful solo stay here, I was in room 4 at the very top of the building, my room was beautifully accented and extremely comfortable with exquisite quality furnishings. The spa treatments are wonderful and I felt utterly pampered. All the staff are friendly, polite, welcoming and professional, the food although not all to my taste was of excellent quality and freshly prepared. Will be booking an afternoon tea here with friends as it looked delectable.

Leisure Self

10/10

Exceptional

24 Jan 2025

ANDREW

Traditional and stylish

So friendly and helpful staff. Rooms are lovely and traditional feels

Business

10/10

Exceptional

21 Dec 2024

Joanne

Lovely place to stay ,We had our Christmas party here and the food was amazing ! We will definitely return

Business_and_leisure Partner

10/10

Exceptional

21 Nov 2024

Angela

Will return

Amazing stay. Smooth check in where we were upgraded to a beautiful executive suite. Modern but still lots of character. Lovely pool, sauna and steam room. Polite staff and lovely food. Would happily return there

Partner

10/10

Exceptional

20 Nov 2024

Jan

Sittingbournes finest.

Very comfortable hotel. Perfect for relaxing after a long drive. Superb. Can’t wait to stay again.

Business

10/10

Exceptional

17 Nov 2024

Gina

We loved our stay and will definitely return. They kindly gave us a room upgrade. Lovely facilities and super dog friendly

10/10

Exceptional

16 Nov 2024

Gareth

I stayed at the hotel with my partner while I had a broken leg/ankle so was on crutches. I have to say all of the staff without exception were just very kind and went out of their way to ensure I was comfortable. Would highly recommend

Leisure Partner

10/10

Exceptional

03 Nov 2024

Nick

Very nice hotel, and good spa facilities. Very clean throughout. The Lakes Restaurant, and adjacent lounge also very nice with friendly & professional staff.

Leisure Partner

8/10

Excellent

25 Oct 2024

Timothy

Pleasant hotel

Nice hotel with plenty of character. Service was hit and miss, waited over an hour for towels.

Partner

8/10

Excellent

23 Oct 2024

Lester

Nothing to complain about

Nothing to complain about

Business

10/10

Exceptional

12 Oct 2024

Steven

Quality stay as usual👍

Lovely grounds/lovely building/friendly staff from reception to chefs/barstaff/restuarant staff/housekeepers ypu name it.Spa great/vlean/tranquil great place to relax.Room nice/bed comfy/coffee/tea facilities.Had dinner in lakes restuarant very nice,Excellent attentive service without being intrusive.Food nicely presented and tasty.Thanks kitchen brigade👍Breakfast good choices continental then cooked option both very nice.This was our third visit to this (in our opinion) lovely hotel.Maybe you could find cheaper in surrounding areas but i always bear in mind you get what you pay for and in regards to hempstead house you certaintly get that!9.5/10 Highly recommend.Thank you everyone who again made our stay another one to remember.

Partner

10/10

Exceptional

09 Oct 2024

Julian

Family 90th birthday celebration.

Friendly, helpful staff. Amazing ambience. Clean characterful rooms.

Friends_and_family Family

8/10

Excellent

27 Sep 2024

Kathryn

Overall good but would have liked a safe and perhaps a small fridge to store fresh milk , chocolate etc

Leisure Partner

10/10

Exceptional

25 Sep 2024

Liam

The bath is the room was amazing it went into a jacuzzi.

10/10

Exceptional

20 Sep 2024

Craig

Highly recommended!

Lovely old, characterful hotel with a spa and fitness centre. Room was lovely and spacious and bed was really comfy. Bathroom had both a tub and a shower and was very clean - as expected. Food in the restaurant was delicious and there was plenty of choice for breakfast.

Partner

10/10

Exceptional

17 Sep 2024

Samuel

Perfect stay

We had a wonderful stay, from the moment we walked in we were greeted & made most welcome by a gentleman, he offered to help with our luggage & also showed us to our room which was lovely & spotless.
Everything about this hotel is 5 stars. The staff are a credit to the hotel, they are so welcoming and friendly and nothing is too much trouble, this without a doubt adds to the enjoyment to our stay. The food in the hotels Lakeside restaurant is superb.
We cannot wait to return.
Thank you for our wonderful stay.

Partner

6/10

Pleasant

15 Sep 2024

Craig

Long weekend stay

Enjoyed the hotels location and it was clean and tidy throughout. I wouldnt rate it as highly as other venues i have stayed at because it lacked some of the elements of a luxury hotel such as some of the staff seemed less helpful than others and the older side of the hotel could do with some tlc in places. A touch overpriced in my view but overall ok.

Partner

8/10

Excellent

15 Sep 2024

Nyomi

Very nice hotel

Leisure Partner

10/10

Exceptional

13 Sep 2024

NADER

I was very disappointed with 2 things, during my 3 nights stay
1. Towels never been charged.
2. Never got my omelette despise waiting for 30 minutes. Thus I never had breakfast at the hotel during the 3 days stays.

Friends_and_family Family

2/10

Poor

12 Sep 2024

Martin

Cramped attic room that was unfit for purpose as you could not walk round the bed safely or in an upright position.

Leisure Partner

10/10

Exceptional

04 Sep 2024

Chris Olds

Amazing

Amazing hotel, lovely. Friendly staff and good prices .
Spa is excellent

Business

10/10

Exceptional

31 Aug 2024

steven

An excellent place to stay. Staff go above and beyond to make your stay a one to remember.

Leisure Pet

10/10

Exceptional

29 Aug 2024

Felix

Great little hotel. Friendly staff, great food and amenities. Room was spacious and clean. The only gripe we have is the farm smell that we couldn't seem to get to grips with.

Partner