Name: Eastwell Manor
Address: Boughton Lees, Ashford, TN25 4HR, GB

8/10

Excellent

21 Jul 2026

Aston

The rooms and lounge need attention ,it's cubweeb in the rooms floor was dirty at the time of our visit

Family

10/10

Exceptional

06 Jul 2026

Chris

This was our first time at Eastwell Mannor, and we were totally blown away with how beautiful and vast the place is.
Everything was just perfect for us, and we will definitely be going back.

Partner

6/10

Pleasant

24 Jun 2026

Alex

Overall, our stay was pleasant, but it didn't feel like a luxury experience and I don't think it justified the price.

Grounds are lovely and the staff friendly, but the service was fairly average and nobody went above and beyond to make us feel particularly welcome or valued. We were given twin beds pushed together despite booking a double room. The Mews room was extremely hot with only a small fan and no air conditioning. The iron leaked, the hairdryer was broken, and amenities were very basic for a luxury spa hotel.

Breakfast was chaotic, with no staff available when we arrived and long waits for tea and coffee. Reception was often slow, and on more than one occasion I spent a long time queuing without being acknowledged.

Booking spa access and treatments was unnecessarily complicated, requiring multiple emails and no response to a query about treatments. The spa itself was pleasant but limited, with one indoor pool closed for maintenance, leaving just one main inside pool, a small sauna and steam room. The outdoor pool was lovely, but access involved another long queue and sunbeds are gone very early on a hot day.

Service at Sage Spa restaurant was also very slow, even for drinks.

There were lots of small frustrations that add up. While we enjoyed parts of our stay, the overall experience didn't match the premium price point. I don't expect perfection - lots of other hotels and spas (at a fraction of the price) have better facilities, service and attention to detail.

Partner

8/10

Excellent

21 Jun 2026

Andrew

Lovely surrounding and a great dip in the outdoor pool and beer on a great terrace, luckily we found d a safe place to park the bikes as there seemed to be no official rial bike parking

Partner

8/10

Excellent

17 Jun 2026

Karen

Room looked ready for a refresh. Carpet needed replacing . Bed comfortable and clean though and TV and other electricals worked.

Breakfast was and serving staff were excellent .

Friends_and_family Family

6/10

Pleasant

17 Jun 2026

Joe

Beautiful location, stunning property!
Some of the staff were unhelpful and curt.
Breakfast booked at check in, advised breakfast served until 11:15, so we could spa first, so we booked for 10 to allow for this - breakfast actually stopped serving at 10.
We stayed in a beautiful courtyard. Rooms had everything you needed and nice touch that all bathroom products are Elemis.
The room was pretty run down, carpets worn out and poorly siliconed around bathroom.

Partner

2/10

Poor

07 Jun 2026

Jason

Such a beautiful building very very poorly maintained the first room we were in had plaster falling from the wall and smashed tiles in the bathroom. They changed our room and that was much nicer but still poorly maintained. The gardens are amazing and very well maintained! The bar staff didn’t know what drinks were (aperol) and was only saved by a very nice F&B manager! Dinner was great however breakfast was terrible with a long queue after being told to book for 09.30 we stood in line for 20 mins and no table was available then no pastries at all and asked if I would like toast after my breakfast arrived. Reception was not manned in the morning and the person manning reception when he had clearly returned from his cigarette wasn’t helpful at all! In summary a lovely location building and grounds with some to the worst Maintenece I’ve seen in years and I travel globally every week and totally understaffed with the trained and the untrained!!

Partner

6/10

Pleasant

06 Jun 2026

Alan

Disappointed our room was not made up had to phone reception and ask them to make it up no hot water at the bathroom sink tap staff were friendly and the breakfast buffet was good very picturesque hotel in lovely well maintained grounds excellent spa overall a very nice few days stay.

Partner

10/10

Exceptional

05 Jun 2026

jason

Amazing location food top class and rather affordable

Self

4/10

Poor

25 May 2026

Michael

The spa is the only thing that saves this hotel as without it it would be a very poor hotel. Rooms are very dated, our bed was like a camp bed very uncomfortable. Breakfast in Sage took an hour to be served and it wasn’t even busy. Give staying guests at least the option to go get yoghurt and pastries etc. while they wait for the breakfast cooked meal, having to wait for everything to be served is really old hat these days. Most staff try their best, but you can see management decisions are having an impact on their day too as so many were complaining about wait times.

Partner

6/10

Pleasant

17 May 2026

Lisa

.

Friends_and_family Friends

10/10

Exceptional

12 May 2026

Michelle

Beautiful hotel.

2/10

Poor

07 May 2026

Rhona

I booked the Delux manor room (£250+) for my mum's 70th birthday but it was terrible.
Coffee machine was dirty, kettle was not clean and was too small, mould around the window, mould and damp marks on the ceiling in the room and in the bathroom.
Tom was accommodating on the phone prior to staying, restaurant staff were very slow serving but were friendly and James (duty manager) promised a full refund after my complaint about the mould and the fact it caused my asthma to flare up causing me to take my reliever through the night and the week after the stay.. 2 weeks later I still have had no refund and will escalate it further as selling a room in that condition is unacceptable to customers health. Photos to prove all of the above. Price does not include swimming pool use unlike other hotels. A very disappointing stay all round.

Friends_and_family Family

2/10

Poor

06 May 2026

Stewart

Rooms were dirty, mouldy walls, moudly curtains, previous guests make up and marks all over the headboard, a sink that took a day to drain, old tired bath that no one would ever want to relax in. Hooks hanging half out of the wall. Breakfast was poor, never seen a full English served with roast potatos and they tried to charge £2 for a coffee that isn't from a coffee press... The biggest joke here is that there were people complaining about the state of the rooms in front of us, with similar feedback so why this place decides to operate with such low standards is beyond me. The spa is so average, overcrowded and has strong leisure centre energy with low ceilings and nowhere near enough loungers.

After our complaint about the room we were downgraded from a 'luxe' room and given a 'standard mews' room. The new room, whilst it didnt have a dirty headboard or mold, it still had a sink that wouldnt drain, a shower head that was old and broken (missing all the nozzles so water just poured through the holes. The room was such a weird and uncomforable space with no cupboard doors to the storage (leaving ugly fans and iron, hair dryer on show) and it didnt even have space for the stained and burnt ironing board which was therefore just left out in the room for display. Also the room had no mirror or a space to hang the towel and robes.

The restaurant on site, we went to was Sage, don't waste your time. expensive, small, average potions. I dont have enough space for this part...

Partner

10/10

Exceptional

05 May 2026

Olga

Amazing place the 'Eastwell Champneys Estate'. Fantastic accommodation.
Room was beautiful and clean. Staff very helpful and friendly, specific James helped at the reception and Victoria at the Health Spa.
Breakfast was great as it was a buffet. Nice supper and as well the bar meal with good prices.
Great heated indoor and heated outdoor pool and heated outdoor with whirlpools.
Will come soon again.

Partner

10/10

Exceptional

04 May 2026

Olga

We had bookedcthexroom with breakfast buffet but there was no buffet it was instead a menue breakfast with limitation order.
As we complained about it received free breakfast as a buffet the next day through the organisation of James at the reception.Thank you again James!

10/10

Exceptional

24 Apr 2026

Ozlem

When we went to the dining room, many food was finished and they didn't add any new ones. So the continental breakfast menu was awfull.Also our choices for dinner weren't tasty. But Spa was excellent.

Friends_and_family Family

10/10

Exceptional

07 Apr 2026

Chris

I love this place - it is charming and peaceful and the staff are very helpful - in particular Rebecca who goes out of her way to help .

Friends_and_family Friends

10/10

Exceptional

06 Apr 2026

Bunny

We loved the spa really nice. All the negative comments should be deleted as it’s not true that the spa is run down. They seem to have done a huge refurb and everything looks great. The atmosphere is very nice and relaxing

8/10

Excellent

29 Mar 2026

Kirsty

I recently stayed at Eastwell and it truly is such a beautiful, special place. The setting is stunning and feels very peaceful overall. I stayed in one of the cottages/rooms in the stables, which was lovely, although the soundproofing wasn’t great. This isn’t something the hotel can really control, but it did impact the stay a bit. On the first morning, I was woken at 5:45am by someone locked out pressing the bell repeatedly, and on the second morning you could hear a lot of noise from neighbouring guests very early—talking, moving around, hairdryers, TV, and doors slamming before 7:30am. So i set off early on my 5hr drive home!

That said, the staff were absolutely amazing and really made the experience special. We had a group gathering in one of the rooms, and the afternoon tea was lovely. Imogen, who looked after us, was wonderful—so attentive and thoughtful throughout. The cocktails were also fabulous, expertly made by the female mixologist.

One small point of feedback but would mean a lot to the family would be that it would be nice to see the spelling of “Brodrick” corrected, as this is the family name that once owned the estate before it became a hotel.

Overall, a beautiful place with fantastic staff, just a few things that slightly affected the stay.

Friends_and_family Friends

8/10

Excellent

27 Mar 2026

Bali

Property very tired , curtains torn , bathrooms
But a beautiful surroundings

6/10

Pleasant

26 Mar 2026

Laura

It give the sense that it was once a great place but has been left to ruin .

Partner

8/10

Excellent

22 Mar 2026

Jessica

Beautiful grounds and the breakfast was lovely - good quality and beautifully cooked. The staff were really lovely, accommodating and friendly. There were some very minor things that might have made the stay even better, for example, we found the temperature of the water in the spa area a little cold. We also stayed in The Mews cottages on the ground floor. The blinds were blackout which meant we had either privacy or light but couldn't have both if spending any time in the room during the day.

Partner

10/10

Exceptional

20 Mar 2026

ANTHONY

As always, receptionist is absolute delight such a great place to go to

Self

8/10

Excellent

11 Mar 2026

Doris

Temperature a bit cold

Partner

10/10

Exceptional

24 Feb 2026

Gulsah

Really enjoyed our stay professional and welcoming staff definitely recommend. The rooms are beautiful

6/10

Pleasant

21 Feb 2026

Marie

The room was lovely but we got woken up at 6.30am by drilling and music close by

We paid for continental breakfast (£14) but on arrival there were no pastries, butter or toasts. I had to ask for it to be told that all the pastries were gone. We only got given toasts and no reduction of the breakfast was offered.

Family

6/10

Pleasant

04 Feb 2026

David

The TV didn’t work. There was hair in the bathroom. Tissue in the corner of the room. The room is not very sound proof and could hear people coming and going. Was charged £30 for a dog. Whilst appreciate this was to cover the bed, toy and food. Would be better to be given the option and a lower price as none of this was needed. Upon check in we were told it would be £15 pp to use the pool. This was not clear on the booking. For somewhere with so much emphasis on luxury we found the room to be very basic. Finally two single beds pushed together with single duvets does not make it a double. Wouldn’t recommend.

Partner

10/10

Exceptional

23 Jan 2026

Jack

Perfect!

Leisure Partner

10/10

Exceptional

21 Jan 2026

Philip

Room excellent and staff both friendly and efficient

Business_and_leisure Partner

6/10

Pleasant

16 Jan 2026

Gaynor

Blinds need changing as mildew on them and window frames need repainting. Bedroom floor was very stickytoo

Leisure Partner

10/10

Exceptional

11 Jan 2026

Robert

The room was very clean and the staff very pleasant

8/10

Excellent

31 Dec 2025

Nicola

Great overall experience

10/10

Exceptional

03 Nov 2025

Liza

Staff was wonderful

6/10

Pleasant

20 Oct 2025

Rachael

The room (lord percy I recall) was very dated, with cracked tiles in the bathroom and no shampoo in the shower, just conditioner and body wash.
The toilet seat would not stay lifted, not an issue for me but it was for my boyfriend.
The spa was beyond disappointing - the sauna and indoor jacuzzi were out of order which is unacceptable considering the amount you pay to attend the spa for the day. We were never informed thar these facilities weren't working on arrival. I had to try 6 lockers in the changing room before finally gaining assistance from the reception where the lady reset my band. This may sound trivial but considering the calibre of this establishment I would not expect this.
Lastly, there was a razor by the outside hydropool which was a health and safety issue more than anything else, I appreciate the spa cannot control what guests bring in and out of the spa but I am surprised this wasn't picked up on the cameras.
Marlon in the spa restaurant was the highlight, he truly went above and beyond - shame this wasn't the case throughout the hotel and spa. Although I must mention that there was food splattered up the wall in the corner where we were seated for lunch.

Partner

4/10

Poor

10 Oct 2025

Jaime

I stayed here as a birthday treat for my partner, however with the amount i paid for the room around £200 i did not expect the last persons hair on the bathroom floor, mould in the shower, a bathtub that doesnt drain, mould around the edges of the bathroom. I asked for a fridge so keep champagne cold and got delivered a broken one, nd when i phone and politley informed them of this i did not get a replacement. Upon leaving i was going to mention all these things but the receptionist was already flustered due to abother couple complaining so i didnt want to add this in too as it is down to whoever hires the cleaning employees not the receptionist. I wouldnt stay here again especially for that money. However the food in the restuaraunt gardenia was amazing and i would dine there again! So maybe just go for a massage and dinner then stay at a nice premier inn.

6/10

Pleasant

27 Sep 2025

Tom

Unbeknown to me when booking, the hotel is dog friendly, this is not clear on the website. We were allocated a room in the “Mews cottages” and in the room above ours were 2 dogs!! Due to there being a wedding on site of which I suspects the dogs owners were at, the dogs barked loudly everytime anybody came into the building to around 1am when the owners came back.

Not anybody’s fault but it could be made clearer on the website that the hotel allows dogs in there accommodation.

Partner

6/10

Pleasant

26 Sep 2025

roderick

The Spa is not included in the hotel offering

Business Partner

10/10

Exceptional

16 Sep 2025

Barbara

Eastwell Manor is simply a stunning property with a beautiful building. We were unable to avail ourselves of any of the spa options, but there are many. We enjoyed our time immensely. Both evenings we dined in the bar, which has an extremely limited menu. If we had one complaint that would probably be the one. The staff was extremely accommodating.

Leisure Friends

2/10

Poor

15 Sep 2025

James

Staff don't listen and are generally unhelpful.
The rooms are so noisy - each door for the bedrooms can only be closed loudly so if you are not the last to bed you are woken every time one of half a dozen close rooms return.

Business Self

6/10

Pleasant

13 Sep 2025

Bidhen

There was no running hot water to bath and we were asked to shower in the spa which is quite a distance away so very inconvenient.

Leisure Family

4/10

Poor

29 Aug 2025

Jennifer

Disappointing experience

Sadly didn’t meet expectations, chaotic check-in with 2 1/2 hour delay to get into our room. The room in the mews cottage was ok but in dire need of attention, broken fittings, fraying carpets, cups didn’t fit in the coffee machine etc and dirty linen and food trays left for ages at bottom of stairs. Space in spa was limited so difficult if weather too cold to be outdoors, lockers in changing rooms broken or locks not working. Lovely setting and grounds but whole place badly in need of refurbishment and better management as staff trying their best but obviously stretched.

6/10

Pleasant

31 Jul 2025

Verified traveler

Disappointing service

Grounds are stunning, room comfortable but couldn’t get WiFi chrome cast to work - frustrating.
Service in bar shocking, everyone was complaining. Was given a pizza that did not have correct ingredients on it as per menu, kitchen had decided to improvise due to having run out of ingredients without any communication. Not to be awkward but my son didn’t want a pizza smothered in gherkins as he doesn’t like them. This is not ok, especially if someone were to have allergies! No apology or acceptance of mistake. Distinct absence of customer care. Staff at breakfast good.

Friends_and_family Family

4/10

Poor

05 Jul 2025

Martin

£296 for a small dirty room is unacceptable.
Took photo as did colleagues who had a similar experience.
No breakfast included.
Also provided with dirty cups and glasses which my fellow guests also encountered.
The room was not worthy a 2 star hotel let alone a Champneys.
Would never return.

Business

10/10

Exceptional

21 Jun 2025

Stewart

The hotel was a splendid surprise being a true manor in the style of a stately home with extensive grounds. We stayed in the Mews cottages which provided a large well equipped room and bathroom.

Leisure Partner

10/10

Exceptional

15 Jun 2025

Charlotte

Great grounds!

2/10

Poor

10 Apr 2025

Karolina

AVOID- caused bad foot poisoning

My stay at this hotel back in March 2025 was very disappointing, followed a series of issues that ruined the overall experience. The spa facilities were notably dirty, with unsanitary conditions and several key amenities, such as the sauna and jets, being non-operational.
The dining experience was equally disheartening. The restaurant's food quality was shockingly poor, failing to justify its expensive prices. Wl me e were initially informed by multiple staff members, including the front desk and a waitress, about a £35 dinner voucher per person. This promise influenced our menu selections, only to be rescinded upon payment, leading to considerable frustration and a breach of trust.
The situation escalated further when both my partner and I suffered severe food poisoning shortly after dinner. This not only ruined our evening but also cast a pall over the entire weekend. During checkout, I overheard other guests voicing similar complaints about the misleading voucher situation, highlighting a systemic problem of unprofessionalism. The hotel staff's dismissive and rude handling of these issues. They took my contact details saying they will investigate but failed to follow up on my complaint, further compounded my dissatisfaction. I strongly advise potential guests to listen to the negative reviews and avoid this establishment unless they are prepared for disappointment and financial loss.

Partner

8/10

Excellent

29 Mar 2025

Owen

Very beautiful property!

Leisure

8/10

Excellent

28 Mar 2025

Bobbie

Night stay

Lovely service and nice night away! Pool facilities just lacked a bit of TLC, shampoo fallen off of wall in showers, sauna useable, hooks and some lockers broken in changing rooms. Breakfast was lovely and warm welcome upon check in and checkout. Would return but do not believe it to be worth the money paid.

10/10

Exceptional

19 Mar 2025

Jacqui

Overnight stop with our dog. The room was wonderful and had its own private garden.

Partner

8/10

Excellent

15 Mar 2025

Verified traveler

Quite good

Initially we had a problem with our room but the staff dealt with it very well and we were moved to another room.
Overall we found the staff very helpful and efficient. Our first breakfast was in the spa and service there was slow.
Eastwell Manor is a beautiful building in a beautiful setting. We felt our stay there was good but yet there were a number of things that could be improved on and managed more efficiently. It’s worth a visit though despite this.

Partner

4/10

Poor

23 Feb 2025

Clive

Restaurant was already fully booked even for guests staying overnight. Guest should have priority partially when the hotel is in a rural location. Generally, staff were not as attentive or polite as when I've stayed before. Took 3 days for a VAT receipt and three phone calls. Breakfast DIY tea was down market and not in teapots. Run out of bread for toast that's poor for price point paid. Plumbing extremely noisy in adjacent room with loud screeching I assume when taps turned on? Gym and spa very good. Staff there were very polite and helpful. I always stay in hotels with spa facilities when on business but will give Eastwell a miss next visit to Kent.

Business Self

6/10

Pleasant

22 Feb 2025

Verified traveler

Main hotel building is beautiful and the bar service in the evening was good. At breakfast on a Saturday morning, there didn’t seem to be enough staff helping serve a busy restaurant. We stayed in the Mews Cottages, overall the value for money was good; however, the rooms need some work to maintain them. The windows didn’t close properly, meaning the bathroom was very cold and the television didn’t work.

Partner

4/10

Poor

17 Feb 2025

CAROLINE

Stunning Manor House - afternoon tea was Ok, just one lady looking after the lounge area. Clearly understaffed and only had one drink, got drinks menu and no one ever came back. Would have spent more money but missed opportunity. Room was shabby, cobwebs in windows and bedside lamps, badly water stained wallpaper in window in bedroom (Room 621). Breakfast was poorly organised too - only one person allowed to take orders it appeared. Big pots of pre made coffee that you help yourself too, buffet table not topped up regularly. Again, not enough staff.
Bar service was poor also, long waits and was given alcoholic beer when ordered non alcoholic beer. Very pleased we dined at local pub down the road (highly recommend doing this if you have to stay at this place). The appearance does not match the poor standards inside. We will not be returning

Leisure Friends

4/10

Poor

17 Feb 2025

Paul

Not great customer service. Not value for money.

Had a lovely cream tea. After that it was pretty average considering the price you pay per night. You wait a long time to get served and a long time to get drinks. Breakfast was under staffed and very frustrating to watch bad service. Little things like having bowls available and keeping the breakfast buffet well stocked was a problem.

Friends_and_family Friends

10/10

Exceptional

07 Jan 2025

ANTHONY

The perfect venue

Always a delight to come to this fantastic hotel the staff are wonderful. The place is just a dream to be at.

Partner

10/10

Exceptional

05 Jan 2025

Corinna

Beautiful

Partner

4/10

Poor

31 Dec 2024

Verified traveler

A little disappointing 😞

Our stay at Champneys Ashford this time wasn't as good as last time unfortunately. We couldn't enjoy the spa freely because of the restrictions on entry times for certain guests. Also, the chlorine levels were so high that everyone's eyes were stinging.
And on the second day, the jacuzzi wasn't working at all.
There were no robes in anyone's rooms so people were having to chase around to find their own robes.
The bedroom was filled with cobwebs and was quite chilly, but somehow I managed to get burnt by the piping hot towel rail in the bathroom. A bit dangerous!

As a married couple, we wanted a romantic spa break so booked a double room. However, we ended up with twin beds pushed together. So no snuggles for us unfortunately.

The breakfast was okay, and the staff were very friendly, but we waited over 45mins for our breakfast to be cooked which took us past the 11am checkout time, and then we almost missed our cab to the station. Let's hope they don't deduct my account for late checkout.
Unfortunately I don't think we will be back again. Although the grounds are beautiful, the standards seem to be slipping.

Partner

8/10

Excellent

22 Dec 2024

Dan

Beautiful property steeped in history with fantastic grounds ,restaurant and spa

Partner

4/10

Poor

01 Dec 2024

EROL

When arriving at check in time, we were told to wait by the fire place. After waiting 15 minutes, 3 couples had walked in and checked in. Unsure why we had to wait. When mentioned to staff member at check in. She claims she had no idea.
The room placement was set next to a busy door for other hotel users. This was very loud and disturbing.
Room was small and cosy but interior was fairly dated. Ceilings were peeling, wall paint peeling and dust in all corners of the room.
Requested a king bed for couple and received 2 single beds butted up together.
Spa facilities were good and clean.

Business Partner

2/10

Poor

28 Oct 2024

Jordon

It costs more than its worth! Very disappointing!

Leisure Family

10/10

Exceptional

09 Oct 2024

ANTHONY

The best in Kent

One of the best hotels in Kent and when I’ve been coming to you for 20 years is a favourite highly recommended

Business

8/10

Excellent

05 Oct 2024

Elaine

The grounds and main building are lovely but it’s worth noting that the accommodation bought on Expedia was not in the main building but a modern building on the same site. After initial teething problems with the room we enjoyed our overnight stay. The weather was beautiful enabling use of the outdoor pool which was a very relaxing area compared to the busy indoor spa facilities. The restaurant was fabulous for dinner and breakfast.

8/10

Excellent

28 Sep 2024

David

Autumn visit

Stunning old mansion, beautiful views and gardens , escape from the real world to past times , we took two dogs , lovely walks , we didn't use the spa , outdoor pool was very nice, our room was away from the main house in the mews , I would say a little tired and needing some love and attention but warm and comfortable, everything worked. Breakfast was very nice good selection service good , our last day breakfast was a let down , served cold and not as good as the other days (maybe different chef). We were lucky enough to be shown some of the rooms in the main house stunning with amazing views old fashioned luxury with modern twists , yes it's old and needs constant maintenance more in some areas , but for us a very nice break loved the peace and quiet , don't be put off by the poor reviews go and see for yourself
We can all pick faults and give bad reviews for small things that irritate, annoy it's a lovely old mansion enjoy it

Partner

10/10

Exceptional

20 Sep 2024

Natasha

amazing stay beautiful grounds to walk on also breakfast was great plenty to have from fruits to a full english breakfast !!!

Friends_and_family Friends

6/10

Pleasant

15 Sep 2024

Matthew

We stayed at Eastwell Manor for our wedding anniversary and before giving feedback I should say we were very fortunate to get a fantastic deal on Expedia so paid significantly less than others we spoke to at the hotel. However, I have based my review on it being a Champneys 4 star hotel.

The grounds are absolutely stunning. 5 stars! But there’s not really anywhere to sit and enjoy them.

Checking in was fine, but when we went to our Mews our key didn’t work. We had to return to the manor twice to sort this out as the second time it still didn’t work. It therefore took us about an hour to eventually get in our room which ate into our evening spa time, but the staff were very good and they did kindly give us a free drink in the bar.

The room was fine, a bit bare but nice enough. We were told by staff that this room was usually used by staff who lived there. I think we were put in that room due to my asthma and dog allergy. It had a lovely large bed, bit hard so gave me a sore back.

Bathroom was nice but it was a bit dirty, cobwebs, mould in shower. The windows didn’t close in the bedroom which meant it was a bit noisy from outside, and it was cold overnight.

Breakfast on the first day was very stressful and it slow and it took over an hour to get our food. They were clearly understaffed. The second day was quieter and much better.

We have stayed at other Champneys and this doesn’t compare. Luckily we only paid Expedia prices though as not worth the full price.

Leisure Partner

6/10

Pleasant

11 Sep 2024

Emily

A slightly disappointing stay. We were in the Mews Cottages which were cheaper, but the room was nothing like the pictures. There were cobwebs everywhere, a very cheap and old shower head with taps to control temp but extremely hot water. The taps, plugs etc were all very old and covered in limescale. The carpet was poorly fitting and wrinkling everwhere and the mattress felt old and needed a topper. I felt these things could easily be repaired for future guests.
Breakfast was good but a long (20 minute wait) for hot food after ordering.
Majority of staff were really friendly but it’s a shame the hotel is let down but the tiredness of it all including gardens, bedroom and spa. I have never been in a pool with so much dirt at the bottom of it.

Partner

10/10

Exceptional

10 Sep 2024

ANTHONY

This has to be one of my favourite hotels only coming here for over 20 years. The young lady in reception yesterday was absolutely outstanding. She couldn’t Have been more cooperative and helpful. It’s always delight to come to Eastwell. I recommend coming here. It is a outstanding place the staff friendly and they put so much effort into making your stay perfect

Business

6/10

Pleasant

08 Sep 2024

Jessica

Had a weekend stay. The mews room was nice and the grounds were beautiful.

Overall it was a pleasant stay and I had a good time but it was not luxurious.

The service in the dining areas was not great. We did not stay for dinner but at breakfast and lunch we had to call over staff whenever we wanted to order, food came before drinks, breakfast buffet was average. The lunch and ordered breakfast were lovely though.

The spa was also average. Pool was nice but there were not enough seats for the amount of people there so not relaxing when you need to find somewhere. One of the pools was out of order as was a sauna, it was also extremely warm in the spa area.

Leisure Partner

10/10

Exceptional

25 Aug 2024

Anusha

The view at Champneys was beautiful, the staff were very helpful and friendly. I would highly recommend a stay at Champneys and have full enjoyment of the Spa.

Friends_and_family Family

2/10

Poor

23 Aug 2024

Alan

A terrible stay. It started with being told at check in that the spa wasn’t available to us until 5pm. Once going to the spa, no beds to relax on. Pool was dirty, with missing tiles which resulted in my cutting my foot. When reporting this to reception they issued me a plaster but that’s all, no care. Room was basic, dated and dirty with spiders webs in the corners. There was a wedding on the day we stayed, noisy at night from guests. Went to relax at eastwell but was not the place to relax. Wouldn’t recommend and a disappointing birthday stay

Leisure Partner

6/10

Pleasant

12 Aug 2024

Verified traveler

Overall disappointed

We stayed here for a special occasion being our anniversary but unfortunately found the hotel to be really poor overall. The main problem like many of the comments in the spa facilities and pool area, it’s the opposite to a place to a relax and more so a place you do not really want to be.

Breakfast included was stale and poor and paid breakfast is at an extortionate price.

We wasn’t offered any spa options nor would I pay for it.

Seems a real shame as other Champneys have been so nice

Partner

8/10

Excellent

12 Aug 2024

Ross

Great place with beautiful grounds. Only thing that let it down was that the staff are massively stretched. They need more staff so that they are not constantly running around. The staff were great, they just need a bit more help .

Leisure Partner

2/10

Poor

11 Aug 2024

Adam

Do not waste your money

Service is terrible. It gets worse and worse. We used to love this hotel. Takes 1 hour to get drinks. Then on check out we are informes everything has already come off our paymebt card. Denanded to check the bill and were massivly over charged. Still waiting the reimbursement 3 months later.

Partner

8/10

Excellent

03 Aug 2024

DAVID

My wife rang ahead due to ETA after 10 pm and were told the booking was cancelled (by the hotel for no apparent reason) and they were ‘full’. Rang Expedia and a room became available…. Stressful situation as all of this evolved during the motorway journey. Fortunate that the hotel was worth the fight. Circumspect about booking again.

Leisure Partner

8/10

Excellent

19 Jul 2024

Alec

Had a good time in lovely surroundings, we had a nice room & generally good customer service - especially the breakfast staff, but the place needs renovating; some rooms had rotten wooden windows, gardens required tending - general TLC.

Leisure Partner

10/10

Exceptional

15 Jul 2024

Adrian

Beautiful property with amazing gardens.

Leisure Partner

6/10

Pleasant

14 Jul 2024

Kelly

Booked with reception breskfast. Went to breakfast to tell us it was closing. Let us in had to hurry with order. Lady on reception booked us a three course lunch and in restaurant we was told it’s two course. Stayed at lots of spas this property had no flip flops which says you get them. Toiletries in room was empty. Overall I don’t feel in any hurry to retur. we have stayed at cheaper spas with better facilities. Was not enough staff on.

Leisure Partner

10/10

Exceptional

14 Jul 2024

ANTHONY

Best hotel in Kent

This is probably one of the best hotels in the UK certainly in Kent. I’ve been going here for now over 20 years the staff of fantastic The place has just an awesome atmosphere well recommended

Business

4/10

Poor

08 Jul 2024

Daniel

Not great

Considering the room rate this was very disappointing as the room was cold and window frames dirty and mould
No plug in the bathroom sink Staff seemed confused with booking but we was a large group staying. Breakfast wasn’t great but the service was good. Don’t see us rushing Back to this hotel

Friends_and_family Family

10/10

Exceptional

07 Jul 2024

Kim

Eastwell manor made our first trip to Europe a memorable and magical experience. The grounds are breathtaking. Axle and Shelby were extremely helpful. They both went the extra mile to help us. Shelby helped with our accommodations and Axle helped us get taxis, gave us information on the train, and made our adventure go off splendidly! We are going to miss waking up with the smells of flowers, the birds singing, and eating breakfast while looking out over the gardens.

Leisure Partner

6/10

Pleasant

02 Jul 2024

Judith

The food and staff were lovely although bar staff could do with some training. We were disappointed with the cleanliness of the room and the tired decoration . The bathroom was a wet room with inadequate waste as it flooded with every shower

6/10

Pleasant

01 Jul 2024

Mark

Tired

Tired

Business

10/10

Exceptional

30 Jun 2024

Victor

Beautiful venue

The hotel staff were wonderful. The food was exquite.

Partner

8/10

Excellent

27 Jun 2024

Stuart

We had a relaxed stay, loved the architecture and facilities.

Rooms nice large size although decor and furnishings tired. Check in staff helpful however housekeeping and others around the property surly.

Leisure Partner

4/10

Poor

16 Jun 2024

Berhon

Far from an enjoyable stay and not worth the money

The drive into the hotel grounds had old outdated signs that did not give a good first impression (red hotel is this way sign), the approach to the manor on the other hand was nice and impressive. I paid for the “spa day upgrade” which provided access to the spa facilities for the day. On entering the spa they ran out of robes which is very surprising for a spa when the selling point is being able to be in a robe all day. We then had to wait 30 minutes for our robes to be received and whilst we waited we were told to grab a coffee but there was no one there to seat us or even offer beverages. Once receiving gowns we went to the spa to find that there were no beds and we hat to just sit separately away from each other. The spa should have only sold access to the spa and beds for those who upgraded or paid the expensive surcharge. On checking in for our room I was able to upgrade to a manor room however the manor room was incredibly poor and dirty I.e stains on the floor, bathroom not cleaned and the toilet took 5 minutes to refill the water upon flushing. When it came to the service, the team was quite clearly over run. After leaving the spa we checked out the bar and ordered a tea, small desert and a snack, it took minutes to receive the desert but the tea and snack never arrived after 20 minutes so had to request a refund. The same situation happened for dinner ordering cheese, it took over 20 minutes to receive 3 cheeses. Overall it was far a below average stay

Partner

4/10

Poor

16 Jun 2024

Berhon

Far from an enjoyable stay and not worth the money

The drive into the hotel grounds had old outdated signs that did not give a good first impression (red hotel is this way sign), the approach to the manor on the other hand was nice and impressive. I paid for the “spa day upgrade” for £120 which provided access to the spa facilities for the day. On entering the spa they ran out of robes which is very surprising for a spa when the selling point is being able to be in a robe all day. We then had to wait 30 minutes for our robes to be received and whilst we waited we were told to grab a coffee but there was no one there to seat us or even offer beverages. Once receiving gowns we went to the spa to find that there were no beds and we hat to just sit separately away from each other. The spa should have only sold access to the spa and beds for those who upgraded or paid the expensive surcharge. On checking in for our room I was able to upgrade to a manor room however the manor room was incredibly poor and dirty I.e stains on the floor, bathroom not cleaned and the toilet took 5 minutes to refill the water upon flushing. When it came to the service, the team was quite clearly over run. After leaving the spa we checked out the bar and ordered a tea, small desert and a snack, it took minutes to receive the desert but the tea and snack never arrived after 20 minutes so had to request a refund. The same situation happened for dinner ordering cheese, it took over 20 minutes to receive 3 cheeses. Overall it was far a below average stay

Partner

8/10

Excellent

14 Jun 2024

Robert

A step back in time.

Beautiful location, very relaxing and a step back into history at the same time. Only real criticism was that the bathroom windows would not close properly as they were clearly written and in need of repair. As regards Champneys, nice facility, however, clearly getting tired with plaster falling off adjacent to the sauna and the showers in need of an update. The staff were all very helpful and always on hand.

Partner

4/10

Poor

09 Jun 2024

Verified traveler

I booked two rooms at the hotel for my husband and myself and two friends. No curtains or blind at the window in our friends room! We complained and a blind was fitted which was aprox 2feet too short, so a further blind was taped onto the bottom..this fell off!! Our friends were moved to a better room. My husband took a shower only to find all the toiletries in the shower completely empty. We also had to ask for teas, coffees etc. This morning the sink tap came off in my husbands hand. We waited 20 mins for a coffee at breakfast time and a further 15 mi s before my husbands scrambled eggs arrived after we had to remind the staff! Our bills were also wrong. Such a beautiful place but so disappointing . Our friends were given a discount, we were offered nothing! The cleaner left a huge vacum cleaner, pipes and all outside our room, obviously too lazy to put it away.

Friends_and_family Friends

10/10

Exceptional

08 Jun 2024

Lord

Had a wonderful time at Eastwell Manor, especially being looked after by the lovely staff.
I would highly recommend..

8/10

Excellent

28 May 2024

Simon

The staff were very caring, kind and considerate. They were breath fresh air. There were areas of the estate that could do with some work but overall, it was very good. The grounds were beautiful to hold, and the food was very good. The room was good but the beds was a little uncomfortable and the pillows flat. It would’ve been nice if there was a minibar but none of these spoiled our time there. We would come again. thank you for making our time there special.

Leisure Partner

10/10

Exceptional

15 May 2024

Nathan

Manor life

Beautiful property. Only there for 1 night.

Partner

8/10

Excellent

12 May 2024

nikki

Good but could be better

Beautiful hotel and grounds however we did feel some areas looked a bit tired. We stayed in a cottage in the grounds and room needed a repair and paint

Spa was tired too and the time restrictions of 7-10 am, 5-9 pm were not ideal as you needed to fit in breakfast and dinner too. So no chance of a lay in on our break which was a shame

Some of the staff were great! Tommy on reception and also a new member of staff in restaurant from Australia had great customer service. It’s a shame some of the breakfast staff let things down

Overall we had a lovely weekend and would go back but there is definitely room for improvement

Partner

10/10

Exceptional

11 May 2024

Jennifer

The property was beautiful, and the staff were extremely helpful.

Leisure Family

10/10

Exceptional

11 May 2024

roderick

Beautiful tranquil spot - an ideal retreat

Business_and_leisure Partner

10/10

Exceptional

06 May 2024

David

Wonderful Stay

A wonderful stay for American in-laws. They were blown away with the beauty of the Manor and its grounds, and loved the English breakfast.

Friends_and_family Friends

6/10

Pleasant

31 Mar 2024

Paul

Below expectations

When a hotel is classed as a Champneys Spa Resort, one tends to think of high class swankiness with first class service and facilities to leave an impression. We didn’t use the spa facilities but had Afternoon Tea which was very good and the young lady that appeared to be working on her own in the lounge was excellent in her care and attention.
We then tried to check in at 245 to be told we would have to wait for a room key as check in was at 3pm. At 3pm we queued up for our room key to be told that our room was still “dirty” and so wasn’t ready yet. After waiting a further half an hour we were told once again that our room wasn’t ready. We were finally in our room at 420pm, an hour and 20 minutes after it should have been ready.
The room wasn’t really worth the wait, a window that didn’t close properly (thankfully it wasn’t winter), a carpet that looked like it had been scratched by dogs and a TV that didn’t work. We tried calling reception to report issues but they don’t seem to like answering the phone. Upon checkout we weren’t even asked if everything was ok with our stay, hence me happily venting my spleen on here about the mildly irritating intricacies of our stay.

Friends_and_family Friends

8/10

Excellent

05 Mar 2024

Brad

A most beautiful property in enchanting grounds.
The Spa is a huge let down as it’s riddled with MOLD ! That’s a health hazard and needs attention ASAP !

Leisure Partner

10/10

Exceptional

27 Feb 2024

Patricia

So much character

Lovely place, love the spa.

Friends_and_family Family

6/10

Pleasant

24 Feb 2024

Jonathon

Expensive price, average quality.

I’ll break my review down into component parts for individual review.

I booked this trip as a relaxing treat for my partner for her birthday. I booked her 4 treatments (Elemis Pro Glo Resurface Facial, Lava Shell Full Body Massage, Champneys Manicure and Pedicure)
She told me the facial was excellent 8/10, massage great 7/10, and Manicure and Pedicure were good 6/10.
The food over our stay was excellent 9/10.

The Day Spa was quite basic and I was very underwhelmed. A basic pool, hot tub was out of use, steam room and sauna. Nothing to write home about 5/10.

Our room for the night again was very basic, and the heating didn’t work so was very cold. I thought the room was overpriced and not much better than a premier inn for more than twice the price. 4/10.

So my overall rating for all would be 5.5-6 out of 10. Rating - quite average.

Partner