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Holiday Inn Express Canterbury

Canterbury · United Kingdom

Upper HarbledownView location

8.2/10Excellent1,000 Reviews
Cleanliness8.6/108.6
Service8.8/108.8
Comfort8.0/108.0
Condition8.2/108.2
Location7.8/107.8
Neighborhood6.8/106.8
Amenities8.2/108.2
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About Holiday Inn Express Canterbury

Comfortable Canterbury hotel just off the A2, with a restaurantHoliday Inn Express® Canterbury Hotel is a 10-minute drive from Canterbury's historic city centre. You're seven minutes by car from Canterbury West Station, where direct trains whisk you to London in as little as an hour.

Heathrow Airport (LHR) is an hour and 15 minutes away. Visit the magnificent Canterbury Cathedral, with its medieval stained-glass windows, lofty Gothic quire and tranquil cloisters.

You can catch musicals, international ballet and drama performances at the sleek, contemporary Marlowe Theatre, or take a stroll through the shops and cafes at the bustling Whitefriars Shopping Centre.

If you’re in the mood for a family day out by the water, the charming seaside towns of Herne Bay and Whitstable are an easy drive from the hotel.

Read more about this hotelShow less

At this hotel you can enjoy:- Electric car charging points- Two meeting roomsGet your day off to a bright start with the included Express Start™ Breakfast, with English and Continental choices. Our vibrant, welcoming restaurant also serves an international menu for dinner.

Relax with a drink or a coffee from the well-stocked bar, open for you around the clock. Guest rooms feature comfortable bedding, a pillow menu and blackout curtains for a restful night’s slumber.

With a stay at Holiday Inn Express Canterbury by IHG in Canterbury, you'll be within a 10-minute drive of Canterbury Cathedral and Westgate Gardens. This hotel is 2.8 mi (4.6 km) from St. Dunstan's Church and 3 mi (4.8 km) from University of Kent.

Stay in one of 89 guestrooms featuring flat-screen televisions. Complimentary wireless internet access keeps you connected, and satellite programming is available for your entertainment. Bathrooms have showers and hair dryers. Conveniences include phones, as well as safes and desks. Featured amenities include a business center, express check-in, and express check-out.

Self parking (subject to charges) is available onsite.

Popular amenities

Free WiFi
Parking available
Dining services
Concierge
Entertainment
Smoking areas
Business facilities
Banquet facilities
Accessible facilities

Check-in and check-out

Check-in from 3:00 PM
Check-in until Anytime
Check-out until 12:00 PM

Hotel policies

No rollaway/extra beds available No elevators LGBTQIA+ friendly Professional property host/manager Pets allowed Service animals are allowed Service animals are exempt from fees/restrictions

Cleaning and safety

Sanitization
Contactless check-in is available Contactless check-out is available
Chain Specific Standards
Property follows a brand or regulatory agency's sanitization guidelines Clean Promise (IHG)

Important information

  • You need to know
    • The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
    • Contactless check-in and contactless check-out are available.
    • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
  • Special Instructions
    Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools. Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards; cash is not accepted
    • This property reserves the right to pre-authorize the guest's credit card prior to arrival.
    • Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards
    • This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
    • Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Optional fees
    • Self parking fee: GBP 3 per night
    • Pet deposit: GBP 100 per stay
    • Pet fee: GBP 30 per accommodation (varies based on length of stay)
    • Service animals are exempt from fees

    The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

  • Spoken Language

    Hindi

    Russian

    Portuguese

    Japanese

    English

    Polish

    French

    Dutch

    Serbian

Nearby attractions

University of Kent 4.4 km / 2.7 mi
St. Dunstan's Church 4.7 km / 2.9 mi
Westgate Gardens 4.7 km / 3 mi
Westgate Gardens and Towers 5.1 km / 3.2 mi
Rupert Bear Museum 5.4 km / 3.3 mi
Dane John Gardens 5.5 km / 3.4 mi
Solly's Orchard 5.7 km / 3.5 mi
Sidney Cooper Gallery 5.8 km / 3.6 mi
Marlowe Theatre 5.8 km / 3.6 mi
Gulbenkian Theatre 5.9 km / 3.6 mi
Old Synagogue 5.9 km / 3.7 mi
St. Peter's Anglican Church 6.1 km / 3.8 mi
Greyfriars Chapel 6.2 km / 3.8 mi
St. Thomas' Catholic Church 6.2 km / 3.8 mi
Weaver's House 6.3 km / 3.9 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Year of most recent renovation: 2006
  • Total number of rooms: 89
  • Number of floors (main building): 2
  • Single rooms: 54
  • Double rooms: 54
  • Suites
  • hotel
  • MasterCard
  • Visa
  • Maestro
  • Nearest Bus / Metro Stop
  • Wheelchair-accessible
Show 36 more facilities & services
  • Car parkExtra charge
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Late Check-out
  • Wi-fi
  • Room serviceExtra charge
  • Laundry serviceExtra charge
  • Babysitting serviceExtra charge
  • Multilingual staff
  • 24-hour securityExtra charge
  • Bellboy serviceExtra charge
  • Air conditioning in public areas
  • Hotel safe
  • Currency exchange facilitiesExtra charge
  • Lift accessExtra charge
  • GardenExtra charge
  • Terrace
  • Concierge
  • Newspapers
  • Luggage room
  • BBQ facilities
  • Grill/BBQ
  • BarExtra charge
  • Restaurant
  • Smoking areaExtra charge
  • Conference room
  • Meeting room
  • Printer
  • Business centre
  • Fax
  • Breakfast
  • Continental breakfast
  • Set menu dinner
  • Non-smoking establishmentExtra charge
  • GolfExtra charge
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

HB

Half Board

Usually includes breakfast and one additional meal.

AI

All Inclusive

Meals and selected drinks/services may be included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

FB

Full Board

Usually includes breakfast, lunch, and dinner.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 25 m²DBL.NM-1
    DOUBLE NON SMOKINGPhoto unavailable5 photos

    Holiday Inn Express Canterbury

    DOUBLE NON SMOKING

    Room photos

    5 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM-1

    Room amenities

    • Bathroom
    • Wheelchair-accessible
    • Tea and coffee making facilities
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARD • 1 Bedroom • 25 m²TWN.ST
    TWIN STANDARDPhoto unavailable7 photos

    Holiday Inn Express Canterbury

    TWIN STANDARD

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST

    Room amenities

    • Tea and coffee making facilities
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Fan
    • Electric Kettle: 1
    • Desk
    • Cot on demand
    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG-1
    DOUBLE KING SIZE BEDPhoto unavailable2 photos

    Holiday Inn Express Canterbury

    DOUBLE KING SIZE BED

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-1

    Room amenities

    • Electric Kettle: 1
    • Pillow menu
    • Internet access
    • Shower: 1
    • Desk
    • Fan

    Facilities with extra charge

    • Tea and coffee making facilities
    • Ironing set
    • Wi-fi
    • TV
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Canterbury

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST

    Photos are not available for this room type.

    Holiday Inn Express Canterbury

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARD • 1 Bedroom • 25 m²DBT.ST
    Double or Twin STANDARDPhoto unavailable2 photos

    Holiday Inn Express Canterbury

    Double or Twin STANDARD

    Room photos

    2 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, 2 × Single bed 80-130 width
    Bedrooms
    1
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Room amenities

    • Cot on demand
    • Wi-fi
    • Tea and coffee making facilities
    • TV
    • Shower
    • Bathroom
    • Direct dial telephone
    • Hairdryer

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room WITH DOUBLE BEDRoom • WITH DOUBLE BEDROO.DB

    Photos are not available for this room type.

    Holiday Inn Express Canterbury

    Room WITH DOUBLE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    WITH DOUBLE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DB

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • Accessible • 1 Bedroom • 25 m²DBL.H6
    DOUBLE AccessiblePhoto unavailable4 photos

    Holiday Inn Express Canterbury

    DOUBLE Accessible

    Room photos

    4 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6

    Room amenities

    • Wi-fi
    • Wheelchair-accessible
    • Tea and coffee making facilities
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom: 1
    • Cot on demand

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BED • 1 Bedroom • 25 m²DBL.KG
    DOUBLE KING SIZE BEDPhoto unavailable6 photos

    Holiday Inn Express Canterbury

    DOUBLE KING SIZE BED

    Room photos

    6 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    King-size bed 150-183 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG

    Room amenities

    • Wi-fi
    • Fan
    • Desk
    • Pillow menu
    • Internet access
    • TV
    • Hairdryer
    • Electric Kettle: 1

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN STANDARDTWIN • STANDARDTWN.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Canterbury

    TWIN STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    TWIN
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE NON SMOKINGDOUBLE • NON SMOKING • 1 Bedroom • 25 m²DBL.NM
    DOUBLE NON SMOKINGPhoto unavailable13 photos

    Holiday Inn Express Canterbury

    DOUBLE NON SMOKING

    Room photos

    13 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Double bed 131-150 width, Single bed 80-130 width, Sofa bed
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.NM

    Room amenities

    • Direct dial telephone
    • Tea and coffee making facilities
    • TV
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST-1

    Photos are not available for this room type.

    Holiday Inn Express Canterbury

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE AccessibleDOUBLE • AccessibleDBL.H6-1

    Photos are not available for this room type.

    Holiday Inn Express Canterbury

    DOUBLE Accessible

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    Accessible

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.H6-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • TWIN NON SMOKINGTWIN • NON SMOKING • 1 Bedroom • 25 m²TWN.NM
    TWIN NON SMOKINGPhoto unavailable7 photos

    Holiday Inn Express Canterbury

    TWIN NON SMOKING

    Room photos

    7 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–2 • Adults: max. 2 • Children: max. 1
    Bed setup
    Single bed 80-130 width
    Bedrooms
    1
    Room type
    TWIN
    View / characteristic
    NON SMOKING

    Adult and child limits apply within the room's total guest limit.

    Room code: TWN.NM

    Room amenities

    • Satellite TV
    • Housekeeping
    • Desk
    • Pay movies
    • Safe
    • Tea and coffee making facilities
    • TV
    • Direct dial telephone
    • Hairdryer
    • Shower
    • Bathroom

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 25 m²DBL.ST
    DOUBLE STANDARDPhoto unavailable14 photos

    Holiday Inn Express Canterbury

    DOUBLE STANDARD

    Room photos

    14 photos

    Room overview

    Non-smoking room
    Room size
    25 m²
    Occupancy
    Guests: 1–4 • Adults: max. 3 • Children: max. 2
    Bed setup
    Double bed 131-150 width
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Room amenities

    • Tea and coffee making facilities
    • Electric Kettle: 1
    • Fan
    • Desk
    • Cot on demand
    • Wi-fi
    • Bathroom
    • Shower
    • Hairdryer
    • Direct dial telephone
    • TV

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE KING SIZE BEDDOUBLE • KING SIZE BEDDBL.KG-2

    Photos are not available for this room type.

    Holiday Inn Express Canterbury

    DOUBLE KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.KG-2

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about Holiday Inn Express Canterbury

8.2
Excellent
1,000 Reviews
Cleanliness
8.6 /10
Service
8.8 /10
Comfort
8.0 /10
Condition
8.2 /10
Location
7.8 /10
Neighborhood
6.8 /10
Amenities
8.2 /10
100 reviews shown
6/10
Pleasant
28 Jul 2026
David
Double room was very small, especially with the sofa bed in use.
6/10
Pleasant
28 Jul 2026
Kleinberg
It's an okay roadside place. The one problem is that if you're in the rooms adjacent to the road, you have noise 24 hrs a day.
6/10
Pleasant
23 Jul 2026
Edward
Breakfast is great. Staff are great.
Room is swelteringly hot, bed is rock solid, pillows might as well not exist, and shower is weak.

Otherwise, good.
10/10
Exceptional
21 Jul 2026
James
Lovely breakfast and evening menu
Friends_and_family Family
8/10
Excellent
21 Jul 2026
Matthew
Great on site parking
Friends_and_family Family
10/10
Exceptional
12 Jul 2026
SYED
Great stay at this Hotel. The rooms were clean, the staff were friendly, and the location made getting around easy. Breakfast was fresh and enjoyable, and overall the hotel felt comfortable and well managed. Perfect for a smooth, hassle‑free trip.
10/10
Exceptional
05 Jul 2026
Lyn
The check-in process was incredibly easy and seamless from start to finish. Everything was well organised, and the parking instructions were clear and straightforward, making our arrival completely stress-free. We had a pleasant stay. The room was clean, comfortable, and had everything we needed for a short visit. It's a simple, no-frills place with basic amenities, but it delivered exactly what we expected. The breakfast was good, with a nice selection to start the day, and the overall experience was great value for money. If you're looking for a clean, comfortable, and affordable place to stay without the extras, this is a solid choice.
Partner
10/10
Exceptional
02 Jul 2026
SYED
Good location, room with comfy beds. Breakfast was included in the booking. Overall great experience.
Friends_and_family Family
4/10
Poor
01 Jul 2026
Alok
The location of the hotel was in the middle of a highway but I get it that's on me I should've checked but the fact that they called me when my food was ready and told me to pick it up from reception was really surprising as I've never experienced this before in any hotel doesn't matter if it's 1 star or 5 star... The rooms were really clean and the people at reception were really nice as well but they should have someone who can deliver food to your room .
Friends
10/10
Exceptional
28 Jun 2026
David
A very comfortable road side hotel to stay for a night.
Would recommend it to anyone travelling onwards to Europe, or using it for a convenient place to stay if wishing to visit Canterbury, whilst on route to elsewhere.
Friends_and_family Family
8/10
Excellent
20 Jun 2026
Liliana
Very nice, lovely staff very helpful, how ever it was very noisy due to traffic outside.
Partner
10/10
Exceptional
14 Jun 2026
Christopher
It was the best budget hotel we have visited. Thanks to the great friendly staff and amenities. Great breakfast buffet
Partner
10/10
Exceptional
12 Jun 2026
Sofia
Lovely room. Comfy bed. Pleasant helpful staff. Perfect for my two night stay. Good breakfast too.
Self
10/10
Exceptional
11 Jun 2026
Clare
Good parking and the room was very comfortable and quiet. Breakfast was fabulous too
Self
10/10
Exceptional
11 Jun 2026
John
Reception staff were very good, welcoming, very polite and friendly. Room could not be faulted. Breakfast, very good, plenty of choice and all hotel staff very attentive and helpful. Parking, plenty of spaces and felt secure. We had a small dog with us and there was plenty of grassed space to walk him.
Friends_and_family Family
10/10
Exceptional
30 May 2026
Anne Marie
Excellent staff, so helpful and attentive. Spotlessly clean room and a delicious breakfast with a good choice of food
Family_with_children
10/10
Exceptional
26 May 2026
Paresh
Hotel was clean, staff friendly
Friends
6/10
Pleasant
25 May 2026
Ben
Decent hotel. But no air con and the bathrooms are too tiny.
Partner
10/10
Exceptional
22 May 2026
Trevor
Wonderful staff. Comfortable bed. Strong shower. My three must haves ticked off.
Parking was reasonable with electric charging stations.
The included breakfast was really welcome. Tasty and of a good quality.
The bathroom had a maintenance issue. A small leak of water by the lavatory. Otherwise the Canterbury team do an excellent job.
Business Self
6/10
Pleasant
20 May 2026
Govind
Room was good but compact. Breakfast was good!
Family_with_children
10/10
Exceptional
19 May 2026
Christopher
Great room, very pleasant staff and top breakfast.
Partner
10/10
Exceptional
17 May 2026
Ethan
Beautiful clean room, easy to park really friendly staff
Business
10/10
Exceptional
05 May 2026
Nadine
Everywhere was clean & tidy! Rooms were well comfy. Breakfast was great. Only stayed one night but all was great.
Partner
10/10
Exceptional
02 May 2026
sukhdev
Breakfast, evening meal very fresh and excellent. Parking safe. Clean room and bedding.
10/10
Exceptional
21 Apr 2026
Martin
Breakfast was realy good with a very good asortment avaiable
Staff were brilliant very helpful
Would stay again thank you
Partner
10/10
Exceptional
19 Apr 2026
dawn
Very clean and comfortable staff couldn't of been better breakfast wes Very good 2nd time I stayed there in 3 weeks will definitely stay there next time
10/10
Exceptional
14 Apr 2026
John
Great staff
10/10
Exceptional
11 Apr 2026
SARAH
Lovely place to stay when traveling. Great restaurant and breakfast
Partner
10/10
Exceptional
07 Apr 2026
Simon
I’m teased a lot for being a hotel snob, but this hotel has changed my views on “cheaper” hotels, stayed here 4 nights and I’m actually a bit sad to be leaving, I have felt welcomed and comfortable here from the moment I arrived to the moment that I am about to check out.
The staff are so friendly and nothing is too much trouble and all work very hard.
Book with confidence, you won’t regret it.
Self
10/10
Exceptional
05 Apr 2026
Denise
Staff were so polite, food was very good and tasty.Room was the best we have been in bed was very comfortable.
10/10
Exceptional
21 Mar 2026
Paulo
Clean rooms, good food.
Business Friends
10/10
Exceptional
08 Mar 2026
Murnila
Overall very good customer service and very friendly
Friends
10/10
Exceptional
07 Mar 2026
Sandrine
Very confortable and clean room. Staff super friendly. Great breakfast and food options for dinner.
Ideal location for visiting family in Canterbury.
We will be returning.
Partner
10/10
Exceptional
04 Mar 2026
Gill
staff very attentive staff. Breakfast was well cooked and plentiful
Partner
10/10
Exceptional
03 Mar 2026
Jack
Helpful, friendly staff, very clean and breakfast was excellent. Would definitely stay again.
8/10
Excellent
01 Mar 2026
DEEPAK
Hotel is neat, clean, quite, friendly staff, great breakfast, great amenities.
8/10
Excellent
27 Feb 2026
Ian
Clean room, comfortable bed, friendly staff
10/10
Exceptional
22 Feb 2026
Emma
Very convenient hotel near Kent university. We have stayed here twice now and nice breakfast and evening meal.
Friendly, professional service.
10/10
Exceptional
18 Feb 2026
Sophie
The one thing that stood out to me most of all was the staff!! Wow!! For this alone I would come back and travel 2 hours from home just to visit the staff again!
What wonderful care and attention the man and the young lady at the front desk took!
Thank you for a wonderful stay!

Food is 5* minimal but just what you need and always being refreshed and topped up!.
Rooms are basic but clean and tidy!
Family_with_children
2/10
Poor
15 Feb 2026
Bernard
Heater in room very noisy ,had to switch it off then the room was very cold , then at 1 o’clock two young lads very drunk and next door banging on the door as they could not get in then at 3 when they where in very loud ,this was to be a special day for us tuned out to be a waste of time and money we did not want to stay for our breakfast just wanted to go. I would be looking for some kind of compensation please can you look at this
Partner
10/10
Exceptional
31 Jan 2026
Richard
Staff, as always, excellent
10/10
Exceptional
06 Jan 2026
HAYLEY
The staff were really friendly and welcoming. Was a little disappointed to be charged for parking, this seemed a little unnecessary given the location and felt like just a way to extract more money from guests. Given the location almost all guests would have to have driven so it would be clearer to include the full costs in one hotel price than have hidden costs as soon as you arrive.
Friends_and_family Family
10/10
Exceptional
26 Dec 2025
Allison
The room was very clean. I have mobility issues and they gave me a room with one level and a shower seat. Which was great for me. The staff are always willing to help and are very courteous in all they do and will accommodate if possible anything you require. Thank you for a lovely stay and we will stay again.
Partner
10/10
Exceptional
25 Dec 2025
Alexandro
Good room. Good price
Friends_and_family Family
10/10
Exceptional
22 Dec 2025
Nicholas
We had a pleasant stay at this hotel. Very good value for money and an excellent place to stay if you’re catching the ferry from Dover.
The breakfast was amazing and included in the price. Staff were very friendly and helpful.
I will definitely be staying here again in the future.
10/10
Exceptional
22 Dec 2025
Ameet
Staff are an asset to the organisation. Really friendly. Clean rooms. Great breakfast.
Leisure Pet
8/10
Excellent
19 Dec 2025
Emma
I was pleasantly surprised but the pillows were not great.
Friends_and_family Family
10/10
Exceptional
13 Dec 2025
OLAPOSI
Staff members were caring, pay good attention to your needs, approachable and professional.
8/10
Excellent
12 Dec 2025
julie
The staff were great..the room was very clean..we also had a evening meal which was excellent.
Only reason didn't give 5* is because the room was really cold when we arrived and no heat in bathroom. Not sure why we had to pay £3 parking..as there's nothing else around!
Leisure Partner
10/10
Exceptional
11 Dec 2025
Kirsty
Welcoming staff, friendly, room clean. Great value for money.
Business
10/10
Exceptional
07 Dec 2025
Alex
All really good would stay again.
10/10
Exceptional
07 Dec 2025
Amit
Good value for money.
Friends_and_family Family
10/10
Exceptional
04 Dec 2025
Virginia
All good no issues!
Business Partner
8/10
Excellent
20 Nov 2025
Romina
Staff were fine. Room was clean.was a pervading smell but it seemed to disapate. Breakfast was good staff very attentive.
Leisure Partner
8/10
Excellent
17 Nov 2025
Sarah
Staff are lovely at the hotel and try to accommodate everything but for a major nationwide chain to not understand Gluten Free needs (coeliac) is quite weird. We were offered Vegan and Vegetarian options! Sofa beds are not the nicest to sleep on but they're manageable for one night but they do make the room very \"snug\" to say the least. But overall it was fine for one night. Lovely to have windows that actually open so you can have fresh air rather than air conditioning. Parking is very easy but annoying that you have to pay for parking as an overnight guest.
Leisure Pet
8/10
Excellent
09 Nov 2025
Michael
Parking charge odd but otherwise fantastic
Friends_and_family Friends
10/10
Exceptional
01 Nov 2025
Daniel
clean comfy room
Friends_and_family Family
2/10
Poor
31 Oct 2025
James
The service I received was shocking to say the least. I spoke to atleast 3 different people who confirmed a cot would be provided. Even on check in it was confirmed they're would be. Got to the room no cot. Went down to reception and the lady looked surprised I was there. They then provided me with a cot. To add to my frustration at 11pm the cot provided was broken with the plastic bottom having sharp edges, one side zipper was completely ripped off so my 12 month could crawl straight out. When back to reception to inform them and they looked unhelpful. They said they'll come to have a look at 11.15pm when I was trying to settle a 4 and 1 year old. In the end we ended up tasking our baby in our bed and I slept on the floor as I was petrified of turning in my sleep on him, so he stayed with my wife. We checked out at 4am to catch a ferry. Worse hotel stay I've had it along time, the receptionist couldn't wait to get home whilst their customers were needing help.
Leisure Family_with_children
10/10
Exceptional
30 Oct 2025
Serosh
Good location if your catching ferry from dover
Friends_and_family Family
10/10
Exceptional
30 Oct 2025
Haseeb
Yes
Friends_and_family Family
8/10
Excellent
29 Oct 2025
Man Yee
Staff are nice, room is tidy
Leisure Family
10/10
Exceptional
17 Oct 2025
Mpolokeng
The staff at this hotel qss very friendly, helpful beyond the call of duty and made us feel safe and taken care of as first-time visitors to Canterbury.
6/10
Pleasant
12 Oct 2025
Rebecca
The room was unbearably warm.
Friends_and_family Family
8/10
Excellent
05 Oct 2025
Dennis
Very nice breakfast.
Parking good.
Clean rooms.
Partner
6/10
Pleasant
01 Oct 2025
May
had to wait at Check-in as no one was there. Everyone was serving at restaurant next to the reception area. One staff was chatting with one of the guest at a restaurant table (it wasn't about order, they are doing socialising chat). One was at the beer taps.
This is not the first time but the third time I had to wait at reception to be checked-in. I always stay there for Business but it had to be the last stay as I am going to stay somewhere else from now onwards. The room I was placed was for Disable people too and all the facilities in that room wasn't convenient for me and I didn't feel comfortable. When I rang to reception about it, I was told that all the rooms are occupied but I didn't see it as I can feel/see when it's occupied because I used to stay at that place many times before. Thank you.
Business
6/10
Pleasant
29 Sep 2025
Monica
Quiet and safe neighbourhood with friendly and professional staff. However, the hotel would fo well to broaden it's dinner menu.
10/10
Exceptional
15 Sep 2025
Mahesh
Excellent staff. Great service. Breakfast is amazing
Friends_and_family Family
8/10
Excellent
15 Sep 2025
Kathleen Margareth Ayllon
Good value for money
Leisure Family_with_children
10/10
Exceptional
13 Sep 2025
Iain
Fantastic for an overnight stay. It's near the motorway but not too noisy. Staff super helpful and friendly. Indian buffet for dinner on a Friday which we did not try but looks delicious.
Leisure Family_with_children
6/10
Pleasant
12 Sep 2025
Sarah
I asked for a quiet room but unfortunately we were in a room next to a dog who barked and woke us up at 6:30am and the people in the room the other side had a shower at 11:30pm and then were banging and crashing around and having a loud coversations until after midnight so it was not the best nights sleep. I would have mentioned it this morning at check out but breakfast was very busy and there was no one on the desk to speak to. I understand you don't know what type of people will be and how they will behave but was just frustrating as my husband had an interview exam today and we have a long drive home on less than 6 hours sleep.
Staff were friendly though at dinner last night and breakfast this morning, and check-in went smoothly too.
Partner
6/10
Pleasant
05 Sep 2025
James

Poor service

The lady behind the bar was a nightmare interrupted a conversation to ask us what we were saying when all we were trying to do was order a drink
Partner
10/10
Exceptional
04 Sep 2025
Stella

Stella

It was amazing. The staff are very friendly and is a welcome environment.
Partner
8/10
Excellent
04 Sep 2025
Danister
Staff hospitality and the tranquil environment.
Business_and_leisure Partner
10/10
Exceptional
02 Sep 2025
Desi
Really nice clean and comy bed. definitely would stay again
Friendly helpful staff
Leisure
10/10
Exceptional
31 Aug 2025
Mary
Seamless friendly check in
Top notch customer service
Health varied breakfast options
And the complimentary items incase you forget a toothbrush,shaving cream, sanitary products etc..💯
Leisure Friends
2/10
Poor
27 Aug 2025
Tiago

Awful, won’t be

Absolutely awful.

On the first night, at 23:30 with the kids already in bed out of nowhere the fire alarm starts blaring on the whole floor. We all woke up and a couple of minutes later it stopped.

We thought it a false alarm and went back to sleep.

Later at 1am again same thing.

This time myself with a bunch of other people went to the reception to figure out what the hell was going on and the person at the reception could barely communicate with us as to what was happening. Imagine trying to sleep with two children and being woken up twice in the same night!

On top of that:
- rooms are absolutely tiny. It’s impossible to walk about without having to squeeze.

- no airco. Plus the rooms were boiling even though the outside was a nice cool breeze. Opening the window doesn’t help and just a fan does nothing.

- no lift. Get ready to carry your suitcases up and down the stairs.

- car parking is paid and is extra. Seriously, a roadside hotel that can literally only be reached by car charging for their parking?! Ridiculous.

- the plumbing is old and we could hear a very loud noise whenever the neighbouring rooms had their taps open.

- half of the ev chargers are non functional, luckily there are BP ones nearby too.


Overall awful, not good value for money at all. Breakfast is a simple full English but nothing to call home about.
Friends_and_family Family
4/10
Poor
24 Aug 2025
Choi

Need more training for house keeping

Pictures show how they made our bed on the last two days. First time i see this in my life. My toddler can do better than this.
FYI, rooms does not has AC, not as what they advised in their website. I would not go back and would not recomment, especially in hot summer.
Friends_and_family Family
6/10
Pleasant
24 Aug 2025
Verified traveler

Practical and basic.

Twin beds were comfortable; breakfast overcrowded and dangerous considering hot drinks and food and also displayed on a very small area. Maybe it could be expanded to a larger space during busy times. Friendly staff.
Partner
10/10
Exceptional
23 Aug 2025
Anthony
Very good
Family
10/10
Exceptional
21 Aug 2025
Hilary
Clean room comfortable bed and good breakfast with plenty of choice. The staff were all welcoming and helpful. Would thoroughly recommend this hotel and look forward to staying again
Leisure Family
10/10
Exceptional
22 Jul 2025
Margaret
Excellent customer service
Leisure Family
8/10
Excellent
17 Jul 2025
Fiona

Holiday inn , Canterbury motorway review

Great stay . Bit noisy with traffic in room 218. Staff extremely helpful in food area. Bed on small side but very comfortable. Bathroom excellent. Could do with more space to hang clothes/put clothes away but find as we were there for one night. Definitely would go again . Great fan in room !!
Partner
6/10
Pleasant
14 Jul 2025
Kim

Not the Best

My check in experience was awful. I was a single traveller & was allocated a twin room. It took a long time to resolve & a huge queue built up.
The room itself was fine other than there is no air conditioning & when I opened the window I found there was a flat roof to another part of the building littered with cigarette ends. Considering it was supposed to be non smoking it wasn’t the best. The fan provided just moved hot air around. The bed was a small double & not particularly comfortable.
Breakfast was the usual Holiday Inn Express fare. Pretty limited. I did manage to get vegetarian sausages but they took a while to be cooked.
The strangest thing about the hotel is that it is tucked behind a service station. Getting access isn’t great as you have to be heading towards Canterbury to get in. Returning from Canterbury means a detour to be able to get onto the road that the Services are situated on.
I won’t return unless I’m absolutely desperate.
Self
8/10
Excellent
08 Jul 2025
Wai Kuen
Everything is good except the shower water temperature is not stable. Sometimes, it is cold and hot…..
Friends_and_family Family
4/10
Poor
07 Jul 2025
Tim
We phoned to confirm that we would be arriving later than expected only to be informed that the hotel was closed due to a disruption to water supply. An attempt by the manager to find alternative accommodation, that took less than two minutes was fruitless. What would they have done had we arrived as per schedule
Leisure Family
10/10
Exceptional
05 Jul 2025
Richard

Great service

The service was 5 star. I eould go back just for that.
Business
10/10
Exceptional
04 Jul 2025
Howard

Grey place to stay.

They were polite, friendly, professional,and fast. The hotel was Clean comfortable and inviting. Also great food.
Friends_and_family Family
8/10
Excellent
28 Jun 2025
Brian
overnight stay before boarding Le Shuttle - ideal base for a quick visit to Canterbury - looking a little tired but ideal for our needs
Friends_and_family Family
10/10
Exceptional
25 Jun 2025
Colin

Great staff

Easy access to the ports. The staff made the difference. Everybody we spoke to was friendly and professional.
The hotel was just a stopping point.

Well done the staff!
Friends_and_family Friends
8/10
Excellent
20 Jun 2025
Michael
Pleasant stay good staff
Friends_and_family Family
10/10
Exceptional
18 Jun 2025
Michael
We booked two rooms for a one night family stay. The hotel is basic but had everything we needed and was comfortable. We used the restaurant in the evening and the food (pizza, wrap) was good. Breakfast was also good with plenty of choice. What really lifted the stay was the performance and attitude of the staff. Friendly and really helpful. Attentive at dinner and breakfast. A real effort at breakfast to keep items replenished and make sure people had what they wanted. Just before the end of breakfast staff made sure everyone knew the buffet was about to close, so they could go to get anything else they wanted.
Friends_and_family Family
8/10
Excellent
11 Jun 2025
Siew Peng
Good
Partner
10/10
Exceptional
08 Jun 2025
John
Nice place, good food, and great staff
Business
10/10
Exceptional
05 Jun 2025
Andrew
Have to say Joel on the night shift check in service was so helpful and gave more of a 5star service went the extra mile I stay in a lot of budget hotels throughout the country and is by far wasted at the holiday in and should be in a posh 5 star as he went the extra mile
8/10
Excellent
31 May 2025
Shailendra
It was a nice stay overall. Clean rooms and bathroom. Other usual basic stuff available in the room like kettle, coffee pouchs etc.
Friends_and_family Family
10/10
Exceptional
08 May 2025
Ryan
The hotel was lovely and clean was nice to be able to sit outside and the staff were lovely very helpful I would recommend this hotel and will stay here again
Leisure Family_with_children
10/10
Exceptional
19 Apr 2025
Tessa

Exceptional Service

The staff make this hotel. All eight of us agreed we have never known such fantastic service. ALL the staff went out of their way to make sure everyone was happy. The place was also very clean.
Friends_and_family Family
10/10
Exceptional
13 Apr 2025
Ala

Not bad

Okay
Friends_and_family Family
8/10
Excellent
13 Apr 2025
Simon

Comfortable with no complaints

Arrived late and left very early but had a good night's sleep.
Business
10/10
Exceptional
10 Apr 2025
Mark
Nice place inside with super friendly staff.
Leisure Family

Location & surroundings

Holiday Inn Express Canterbury
Upper Harbledown, Canterbury, United Kingdom

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Holiday Inn Express Canterbury

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