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The Pilgrims Hotel

Canterbury · United Kingdom

18 The FriarsView location

8.6/10Excellent338 Reviews
Cleanliness9.0/109.0
Service9.0/109.0
Comfort8.2/108.2
Condition8.2/108.2
Location9.4/109.4
Neighborhood9.8/109.8
Amenities8.0/108.0
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Room prices, availability, meal plans and cancellation terms are confirmed for your selected dates.

About The Pilgrims Hotel

This Canterbury hotel offers convenient access to discounted nearby parking, a coffee shop/cafe, and a relaxing bar/lounge. Enjoy a complimentary cooked-to-order breakfast each morning. The hotel provides a 24-hour front desk, luggage storage, and laundry facilities.

Each of the 14 guestrooms features a flat-screen television, complimentary Wi-Fi, and a private bathroom with a bathtub or shower and complimentary toiletries. A desk and coffee/tea maker are also provided, and housekeeping is offered daily.

Located a short walk from Canterbury Cathedral, the hotel is also within a 5-minute drive of the University of Kent and close to attractions such as St. Peter's Anglican Church and the Marlowe Theatre. The nearest airports are London Southend Airport (SEN) and Gatwick Airport (LGW).

Read more about this hotelShow less

Pilgrims Hotel is in the heart of Canterbury, within a 5-minute walk of Marlowe Theatre and Canterbury Cathedral. This hotel is 0.1 mi (0.1 km) from St. Peter's Anglican Church and 0.2 mi (0.2 km) from Old Synagogue. Make yourself at home in one of the 20 guestrooms.

Complimentary wireless internet access is available to keep you connected. Featured amenities include a computer station, multilingual staff, and luggage storage.

Popular amenities

Free WiFi
Dining services
Concierge
Entertainment
Non-smoking

Check-in and check-out

Check-in from 2:00 PM
Check-in until 11:00 PM
Check-out until 11:00 AM
Minimum check-in age 18

Hotel policies

No cribs (infant beds) available No elevators Pets not allowed

Important information

  • Special Instructions
    The front desk is open daily from 7:00 AM - 11:00 PM. The front desk is staffed during limited hours. Information provided by the property may be translated using automated translation tools.
  • Instructions
    • Extra-person charges may apply and vary depending on property policy
    • Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
    • Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
    • This property accepts credit cards
  • Minimal age
    18
  • Spoken Language

    Slovak

    English

Nearby attractions

Marlowe Theatre 0.1 km / 0.1 mi
Sidney Cooper Gallery 0.1 km / 0.1 mi
St. Peter's Anglican Church 0.1 km / 0.1 mi
Weaver's House 0.1 km / 0.1 mi
Beaney House of Art & Knowledge 0.2 km / 0.1 mi
Solly's Orchard 0.2 km / 0.1 mi
Westgate Gardens 0.2 km / 0.1 mi
Westgate Gardens and Towers 0.2 km / 0.1 mi
Old Synagogue 0.2 km / 0.2 mi
Greyfriars Chapel 0.4 km / 0.2 mi
Canterbury Roman Museum 0.4 km / 0.2 mi
Canterbury Cathedral 0.4 km / 0.2 mi
St. Thomas' Catholic Church 0.5 km / 0.3 mi
St. Dunstan's Church 0.6 km / 0.4 mi
Lady Wootton's Green 0.8 km / 0.5 mi

Hotel facilities & services

Services and fees can vary. Check the selected room details and hotel policies before booking.

  • Total number of rooms: 14
  • hotel
  • Wheelchair-accessible
  • 24-hour reception
  • Check-in hour
  • Check-out hour
  • Wi-fi
  • Laundry service
  • Luggage room
  • Café
  • Bar
  • Meeting room
Show 2 more facilities & services
  • Breakfast
  • Non-smoking establishment
Meal plans

Meal plan types

Meal options depend on the room and rate you choose. Search your dates to see which meal plans are included.

RO

Room Only

Accommodation only. Meals are usually not included.

BB

Bed & Breakfast

BED AND BREAKFAST

Breakfast is included with your stay.

Upon availability

Room types

These are the hotel's room types, rather than live offers. Choose your travel dates to see available rooms, prices and booking conditions. Check availability

  • Double or Twin KING SIZE BEDDouble or Twin • KING SIZE BEDDBT.KG

    Photos are not available for this room type.

    The Pilgrims Hotel

    Double or Twin KING SIZE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    KING SIZE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.KG

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ECONOMYRoom • ECONOMYROO.EY

    Photos are not available for this room type.

    The Pilgrims Hotel

    Room ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARDDBL.ST-1

    Photos are not available for this room type.

    The Pilgrims Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin TWO BEDSDouble or Twin • TWO BEDSDBT.2B

    Photos are not available for this room type.

    The Pilgrims Hotel

    Double or Twin TWO BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    TWO BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.2B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM SUPERIORFAMILY ROOM • SUPERIORFAM.SU

    Photos are not available for this room type.

    The Pilgrims Hotel

    FAMILY ROOM SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE STANDARDDOUBLE • STANDARD • 1 Bedroom • 2 m²DBL.ST

    Photos are not available for this room type.

    The Pilgrims Hotel

    DOUBLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    2 m²
    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Bedrooms
    1
    Room type
    DOUBLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE DELUXEDOUBLE • DELUXEDBL.DX

    Photos are not available for this room type.

    The Pilgrims Hotel

    DOUBLE DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARD • 1 Bedroom • 5 m²SGL.ST

    Photos are not available for this room type.

    The Pilgrims Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Non-smoking room
    Room size
    5 m²
    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Bedrooms
    1
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST

    Facilities with extra charge

    • Wi-fi

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SINGLE STANDARDSINGLE • STANDARDSGL.ST-1

    Photos are not available for this room type.

    The Pilgrims Hotel

    SINGLE STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–1 • Adults: max. 1 • Children: max. 0
    Room type
    SINGLE
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: SGL.ST-1

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE THREE BEDSSUITE • THREE BEDSSUI.3B

    Photos are not available for this room type.

    The Pilgrims Hotel

    SUITE THREE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    THREE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.3B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Double or Twin STANDARDDouble or Twin • STANDARDDBT.ST

    Photos are not available for this room type.

    The Pilgrims Hotel

    Double or Twin STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–6 • Adults: max. 6 • Children: max. 3
    Room type
    Double or Twin
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: DBT.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE ECONOMYDOUBLE • ECONOMYDBL.EY

    Photos are not available for this room type.

    The Pilgrims Hotel

    DOUBLE ECONOMY

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    ECONOMY

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.EY

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room ONE BEDRoom • ONE BEDROO.1B

    Photos are not available for this room type.

    The Pilgrims Hotel

    Room ONE BED

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    ONE BED

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.1B

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room DELUXERoom • DELUXEROO.DX

    Photos are not available for this room type.

    The Pilgrims Hotel

    Room DELUXE

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    DELUXE

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.DX

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • DOUBLE SUPERIORDOUBLE • SUPERIORDBL.SU

    Photos are not available for this room type.

    The Pilgrims Hotel

    DOUBLE SUPERIOR

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–4 • Adults: max. 4 • Children: max. 3
    Room type
    DOUBLE
    View / characteristic
    SUPERIOR

    Adult and child limits apply within the room's total guest limit.

    Room code: DBL.SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • Room STANDARDRoom • STANDARDROO.ST

    Photos are not available for this room type.

    The Pilgrims Hotel

    Room STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–10 • Adults: max. 10 • Children: max. 6
    Room type
    Room
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: ROO.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • FAMILY ROOM STANDARDFAMILY ROOM • STANDARDFAM.ST

    Photos are not available for this room type.

    The Pilgrims Hotel

    FAMILY ROOM STANDARD

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    FAMILY ROOM
    View / characteristic
    STANDARD

    Adult and child limits apply within the room's total guest limit.

    Room code: FAM.ST

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

  • SUITE SUPERIOR TWO DOUBLE BEDSSUITE • SUPERIOR TWO DOUBLE BEDSSUI.2D-SU

    Photos are not available for this room type.

    The Pilgrims Hotel

    SUITE SUPERIOR TWO DOUBLE BEDS

    Room photos

    Photos are not available for this room type.

    Room overview

    Occupancy
    Guests: 1–8 • Adults: max. 8 • Children: max. 5
    Room type
    SUITE
    View / characteristic
    SUPERIOR TWO DOUBLE BEDS

    Adult and child limits apply within the room's total guest limit.

    Room code: SUI.2D-SU

    Limited room details from hotel

    Available rooms, prices and included facilities are confirmed after you choose your dates and rate.

Guest reviews

What other guests saying about The Pilgrims Hotel

8.6
Excellent
338 Reviews
Cleanliness
9.0 /10
Service
9.0 /10
Comfort
8.2 /10
Condition
8.2 /10
Location
9.4 /10
Neighborhood
9.8 /10
Amenities
8.0 /10
100 reviews shown
6/10
Pleasant
01 Aug 2026
Stewart
The only positive thing about this hotel is the location, which is in the centre of town.
Our room was on the 1st floor overlooking the street. The carpets were badly stained as was the rooms upholstered chair.
The floor tiles in the bathroom were cracked and the shower water temperature was constantly changing between very hot or very cold.
Due to the very hot weather we expected at least a fan for the room as the windows only partially opened.
On speaking to the reception they informed me that they were currently in the process of buying some more fans.
The continental breakfast was a joke so we went to another establishment for breakfast.
The staff appeared to be constantly trying to sort the many issues that customers were having and did there best with the resources they were provided.
Overall this hotel is a very tired and worn establishment which is definitely in need of renovation.
Would I stay here again, definitely not!
10/10
Exceptional
31 Jul 2026
Nancy
We enjoyed our stay and would stay again. The place was cute and well located, the staff was friendly and helpful, and they had good breakfast options.
10/10
Exceptional
25 Jul 2026
Richard
Beautiful large room. Staff was friendly and helpful. Continental breakfast was satisfying. Would definitely stay here again. Location was superb.
8/10
Excellent
16 Jul 2026
Helen
Its an old building, so expect quirky characteristics that add to the charm.
Enjoy breakfast, all laid out ready and step out into central Canterbury, perfect.
Self
8/10
Excellent
14 Jul 2026
Patricia
The hotel is in a great location (situated on a main street and in-between both rail stations). The hotel itself has an old charm to it. Note that there are 3 floors including ground floor and no lift which is common for older properties. The carpets, as well as furniture, are very outdated. That said, the overall experience was charming. This was primarily because of the young gentleman who worked the front desk and the morning kitchen was kind, professional, and truly loved his job. He enjoys meeting the guests and conducts himself in welcoming and professional manner. He also carried my luggage up and down the stairs (I am not sure I would have managed it on my own). There are plenty of places to eat nearby and the Marlowe Theatre is directly behind the property. I would definitely stay here again!
Self
10/10
Exceptional
06 Jul 2026
Paul
The staff was quite helpful and the location convenient.
Self
8/10
Excellent
27 Jun 2026
James
Very hot room and most windows can’t be opened. Otherwise friendly and well situated hotel.
Partner
10/10
Exceptional
14 Jun 2026
GUOWANG
helpful staffs, clean room
Partner
6/10
Pleasant
13 Jun 2026
Rosemary
Good location. Tiny room.
Self
6/10
Pleasant
03 Jun 2026
Siu Lan
There should be a window curtain in the bathroom to protect privacy.
Self
8/10
Excellent
31 May 2026
Scott
Great location. Adequate room
Self
6/10
Pleasant
05 May 2026
Tracy
.This place was just okay. The room itself was fine, but when we arrived the heating was on full and it was unbearably hot. The window only opens a tiny amount, so there was no way to cool it down properly. We asked for the heating to be turned off, and the staff member did do that, but the radiator still seemed to be on — just slightly less hot. Because of this, we couldn’t sleep.
In the morning, there was nothing left for breakfast, so we had to go elsewhere. It also seemed like there was only one member of staff, as we didn’t see anyone else at all — just one poor guy trying to do everything
Partner
8/10
Excellent
03 May 2026
Jennifer
Staff were kind and helpful, and location is great. Room was perfectly serviceable for a night, although sloping roof meant it was impossible to stand in the bathtub. Stayed in early May and it was very hot and stuffy in the room, with only a tiny fan that didn't work very well - no aircon, but that's just how it goes with historic buildings, so can't really complain! Continental breakfast selection was small - if it was a paid extra it would be quite disappointing, but considering it was included in the price of the room then it was okay.
Self
8/10
Excellent
13 Apr 2026
Alex
The staff were super friendly.
Friends_and_family Family
10/10
Exceptional
09 Apr 2026
Eileen
Great location for getting about Canterbury.
Self
10/10
Exceptional
26 Mar 2026
Melanie
Nice clean room, good continental breakfast in lovely surroundings.
Friends_and_family Family
6/10
Pleasant
02 Mar 2026
Arja
I booked a single room that was enough forward me. The carpeted areas on corridors and at least in my room need attention- there were visible stairs in various places. The bed was very comfortable, but the base was quite stained. Lovely big towel and a bath- but nowhere to hang the towel to dry as no healing/ towel rails. Warm room with tea and coffee provided with biscuits. Nice staff too. Breakfast was nice although coffee wasn't that great...
Self
10/10
Exceptional
21 Jan 2026
Catherine
Very kind staff. Excellent value.
Self
10/10
Exceptional
14 Dec 2025
Melanie
Lovely hotel and friendly staff. Perfect location
Leisure Partner
8/10
Excellent
30 Nov 2025
Jean
Friendly, welcoming staff, room had everything you would expect, clean and homely. Great location, central to cathedral and town centre.
Partner
8/10
Excellent
03 Nov 2025
Bobbie
Good location, friendly staff, bar area was nice but not much atmosphere, it was really quiet, we were the only family sitting in the bar area but that may have been down to the fact that it was a Sunday night.
Rooms were bigger than expected which was nice!
The parking was a bit of a pain as we arrived earlier around 11am. When we checked in we had to go back to the car park and pay for the hours we had already stayed, then we had to drive out and back in the car park to start the 24hr parking at the discounted rate with the hotel. This was just a little inconvenient but not the end of the world as it was only a short walk from the hotel.

Overall we had a lovely stay and would stay again.
Leisure Family
8/10
Excellent
31 Oct 2025
Paul
Excellent variety of food for a continental breakfast.
Partner
10/10
Exceptional
26 Sep 2025
Ian
Very clean room. Staff very friendly and helpful. Very good continental breakfast and facilities.
Leisure
10/10
Exceptional
15 Sep 2025
Emily
We had an absolutely amazing stay here at the Pilgrim hotel! Canterbuty itself is a must-see town if you are visiting in England and I would highly recommend this boutique hotel. It was charming and clean. Staff were nice and available when needed. Continental breakfast was very good! More options than most. I would absolutely stay here again and hope to be back. :)
Leisure Family
10/10
Exceptional
26 Jul 2025
Hillary

Three night stay

Perfect location - walkable to every major attraction in Canterbury. It is an older building but it gives it charm! :) the continental breakfast was good. Overall, great stay and would 100% recommend this hotel to anyone.
Partner
6/10
Pleasant
19 Jul 2025
Colin
Check in was difficult. No bar after 10.30.Was,accused of breaking a lamp after we had left. Reasonable breakfast.
Partner
4/10
Poor
30 Jun 2025
Richard

Invisible Breakfast Staff!

Breakfast was very poor. Self service but at no stage in the 45 minutes I was in the breakfast room did any staff member come and refill the milk jug, the fruit juice jugs or anything else for that matter,. Simply stated, there were no staff attending to breakfast!
Friends_and_family Friends
4/10
Poor
23 Jun 2025
martin
Very overpriced for a pokey & worn room & very cramped overall-could barely get in the bathroom.
Staff friendly but under-resourced - ie at times no one on reception,breakfast room or at the bar.
Breakfast perfunctory offering & no service.
4/10
Poor
15 Jun 2025
Deb
Whilst location was good, very difficult to get heavy luggage from car to hotel. Bollards blocking every street nearby. No instructions from hotel to assist. Staff member unhelpful
Leisure Partner
8/10
Excellent
09 Jun 2025
Verified traveler

Great Location friendly staff.

Lovely Hotel. Great location, very central. Sadly bed and pillows a bit hard for me.
Friends_and_family Family
10/10
Exceptional
08 Jun 2025
Mihail
The location is in the no-cars zone, plan ahead carefully if you drive. The building is very old, as is to be expected for the area, but well maintained. Easy walking to all attractions and lots of dining options.
Leisure
6/10
Pleasant
31 May 2025
Peter
Funny smell in the bathroom. Annoying that breakfast was only continental, as it wasn’t obvious when I booked. If I’d known I’d have gone elsewhere for breakfast.
Leisure Self
8/10
Excellent
31 May 2025
Meredith
Friendly helpful staff, GREAT home baked pastries for breakfast and very convenient. Nice to stay in a hotel with a history. The sloping floors in the bedroom is a bit disconcerting
Leisure Self
8/10
Excellent
22 May 2025
John
Very convenient and good value for money
Leisure Family
6/10
Pleasant
13 Apr 2025
Katherine
South facing window made room warm, even for April. Probably cold in winter
4/10
Poor
13 Mar 2025
Brian
Room was tiny and bed was one of the most uncomfortable I’ve ever experienced in a hotel. The whole place has more of a hostel feel, including the dining area which was cold and unwelcoming. The food (breakfast) selection was ok and the location was good although the staff I encountered did not appear that bothered about anything, giving the impression they were disenfranchised with the roles and their employer. The building itself is old and in need of a major refurbishment. I do not think the value for money was very good.
Business
8/10
Excellent
07 Mar 2025
Jason
Good location, quiet
10/10
Exceptional
28 Feb 2025
Sarah

Budget, family-friendly stay in heart of Canterb'y

The Pilgrim's Hotel was a great value for the money. Our room was cozy and comfortable with plenty of space for our family of three. The lounge/common area has big couches as well as tall tables with chairs, which made it a great place to spend a couple of hours in the evening playing games with our son and having a couple of drinks from the bar, which is a life-saver when you have cold wintry evenings with a five year old and going out really isn't an option (and just staying in your room would be torture). The breakfast is pretty simple fare (yogurt with toppings, cereal, cold meats and cheese, and bread). Was pleased they offered gluten free bread for myself. Coffee was disappointing and toaster didn't work well, but otherwise it's a very adequate start to the day. Great stay overall and excellent location!
Friends_and_family Family
8/10
Excellent
01 Jan 2025
Jeff
I was traveling from the US with my wife, daughter (13 yrs old) and my nephew (16 yrs old). The hotel is very quaint and my kids loved the characters and tradition. It does not have many amenities but in Canterbury city center it is very convenient.

The parking was a little tricky to find at night especially from someone from the US. The roads were small and signs were lacking. The biggest complaint was the heater in our room was not working and it was winter. But because of its charm and location, I still give it a 4 stars.
Leisure Family
6/10
Pleasant
10 Dec 2024
Alison
Room had a rattling, noisy window which unfortunately kept us awake with the storm weather.
Partner
8/10
Excellent
24 Oct 2024
Carol
Charming old inn in a convenient spot, close to history and pubs.
Leisure Self
10/10
Exceptional
10 Oct 2024
Wayne

Canterbury hotel

Central location on high st. Staff were super friendly. Breakfast was satisfying.
Partner
6/10
Pleasant
04 Oct 2024
Tracey
Had a very pleasant stay. You need to understand and appreciate the 'olde worlde' character of the hotel, which i did.
I would have liked better toiletries in the bathroom...i didn't bring my own, as it stated they were supplied. There were two on the wall soap dispensers, one for the sink and one for the shower.
The breakfast was lovely with a lot of choice. No full english breakfast, but the continental was delish.
The location was spot on. Although its a trek(for me with dodgy back and hips) to and from the car park, the beautiful surroundings made up for it.
Enjoyed our stay overall.
10/10
Exceptional
21 Sep 2024
Eva
Cosy room in old building. In the listing it did say the room was small. Be aware that the stairs are steep and some quirks in the room lighting and shower controls. Very pleasant staff and good continental style breakfast. We had a pleasant stay and it was good value for money
10/10
Exceptional
23 Aug 2024
Verified traveler
Really good stay but maintenance work needed to be done
Friends_and_family Family
8/10
Excellent
15 Aug 2024
Claire
Nice area of Bristol and enjoyed my room view onto the park.
10/10
Exceptional
14 Aug 2024
Josephine
Pleasant staff and nice clean room and comfortable beds
Leisure Family
10/10
Exceptional
10 Aug 2024
kam

Very good hotel

The hotel is 5 mins from the cathedral and right on the high street, so getting to all the nearby attractions are easy.
Hotel is clean and comfortable. Staffs are friendly and helpful.
I used the park and ride for 2 days costing less than half of 24 hours parking.
Self
4/10
Poor
06 Aug 2024
Antoinette
The room was snall and extremely hot. No air conditioning. Was provided with a fan tgat had to be let on all night a d still tge room was uncomfortable. Breakfast consisted of a few ftuit juices water, ti. Tinned peaches, tinned grapefruit and tinned cherries. Selection of cereals along with over ripe tangerines and bananas. The only warm option on offer was toast.
In adfition my room was shabby and uncomfortable.
I would not recommend this hotel.
Leisure
10/10
Exceptional
22 Jul 2024
stephen
Perfect location for the Marlowe theatre and the centre of Canterbury. Lovely bar
Leisure Partner
8/10
Excellent
22 Jul 2024
christopher
This is a relatively old style hotel, but staff were absolutely fantastic, helping me sort out phone issues etc. The breakfast was a good continental breakfast, and I was not expecting to have breakfast.

The building is really well located in a buzzing part of town, but probably is in need of a bit of a refurb. I was a bit pissed to care!!
10/10
Exceptional
21 Jul 2024
Ruben
This hotel was a heaven send. It was the nicest hotel on our entire trip. Clean. Neat. Scenic. In a great location. If i am ever in Canterbury again, i will stay here.
Leisure Family_with_children
6/10
Pleasant
13 Jul 2024
Vernon

Alright-ish, but i won't use this hotel again

Tiny single room, with no chair, but good ensuite with bath and shower.
Very noisy, with people noisily passing by right outside the room, with a door banging constantly, until late at night. Paper thin walls - man in next room was snoring all night very audibly.
Too expensive for such a small room.
Tables in breakfast room very obviously hadn't been wiped properly on both my mornoings - sticky ring marks everywhere.
Self
6/10
Pleasant
10 Jul 2024
Alex

Non opening window made for a very poor sleep

The room was fine - but the window only opened 2 inches and the room was really hot. Made for a very uncomfortable nights sleep as it was so hot.
Self
10/10
Exceptional
08 Jun 2024
Mary
This hotel is very quaint and comfortable. Our room was very small and we had to walk up two flights of very narrow stairs, however the building is from the 16th century and it is in the description. The location is perfect, its about a 10 minute walk from Canterbury West and is right by the high street.
Leisure Friends
8/10
Excellent
04 Jun 2024
paul

Good hotel choice

Great location. Walk straight out to high st and 2 minutes from cathedral. Had to park in one of car parks 5 minutes walk away as none close. 2.70 hour or at hotel £14 gives you 24 hours and can drive in and out of carpark as much as you like.
Lovely spacious rooms
Business
10/10
Exceptional
04 Jun 2024
Mirka
Central to city centre
Business
8/10
Excellent
31 May 2024
Neil
A very convenient hotel for Canterbury city centre and only 30 yards from the Marlow theatre. Reception staff were pleasant and helpful. The building is hundreds of years old and as expected the stairs to the upper floors need to be taken with care & there did not appear to be a lift.
Our room was clean and comfortable with all necessary amenities. One small addition would be a hand held shower hose in addition to the ceiling unit above the bath. We will certainly stay again.
Leisure Partner
8/10
Excellent
31 May 2024
Elouise

Pleasant little Hotel

Staff were really helpful, polite.
The hotel was a beautiful old building.
My room was to the front and there was a bit of noise from people passing late at night and vans early in the morning. Might disturb persons who are light sleepers
Really nice hotel and modern bar. Breakfast was a good selection continental
Business
10/10
Exceptional
28 May 2024
Laura

Nice central hotel

Great centrally located hotel. Friendly staff. Comfortable bed. Good continental breakfast. Steep narrow stairs (expected in old buildings). I would definitely recommend.
Self
10/10
Exceptional
28 May 2024
Chris
Staff were lovely 👍
Nice continental breakfast 😋
Friends_and_family Family
10/10
Exceptional
18 May 2024
Christopher
Room was small, but we were aware of this when booking. Only place to sit was on the bed. Not an issue if you are out all day.

Staff excellent and very friendly.

Adequate continental breakfast.

Would certainly use the hotel in the future.
Partner
8/10
Excellent
06 May 2024
Paul
The young woman on reception was excellent. Super helpful.
Business_and_leisure Self
8/10
Excellent
28 Apr 2024
TOBY

Cheap and cheerful - fair value

Fairly basic hotel, but clean and a decent breakfast. For what I paid entirely fair.
Friends_and_family Friends
8/10
Excellent
23 Apr 2024
Toni

Nice

Nice place to stay in the town but quiet. Friendly staff but only 1 person on duty at a time doing everything. Bath was too small to use, room was dusty and found it very odd that you only had a single chair in the room for 2 guests. Room and bathroom were small, but overall a comfortable stay
Partner
6/10
Pleasant
16 Mar 2024
Andrew
Very happy with the venue but was disappointed that I was not given the option of registering my car for parking and so had to pay a hefty parking charge on return to my car.
Leisure Self
10/10
Exceptional
21 Dec 2023
Oliver
I booked the cheapest room, it was small but cosy on this cold December night. The bed was very comfortable and the bathroom was spotless so was very pleased. Breakfast included was continental and a very nice buffet was laid out with lots of different food to choose from. Staff were very friendly and helpful but not intrusive. Overall great value, enjoyed my stay and highly recommend.
Leisure Self
8/10
Excellent
26 Nov 2023
Warwick
A warm welcome and very pleasant and helpful receptionist. Excellent selection for breakfast.
8/10
Excellent
06 Oct 2023
PREETY
Very buce
Leisure Self
8/10
Excellent
25 Sep 2023
Deborah

The Pilgrim

This is an old hotel located in the center of Canterbury - very close to everything. The narrow stairs are a bit of a challenge, but the room was very nice.
Partner
10/10
Exceptional
23 Sep 2023
David
Highly recommended. The staff were so helpful and breakfast was wonderful.
Leisure Self
8/10
Excellent
16 Aug 2023
Kathrin
Very nice rooms.
Leisure Partner
8/10
Excellent
18 Jul 2023
Tyrell
A wonderful breakfast and a helpful staff.
Friends_and_family Family
10/10
Exceptional
10 Jul 2023
Shunae
The staff were friendly and very helpful.
Self
10/10
Exceptional
26 Jun 2023
Stephen

Great Place to Stay in the Centre of Canterbury

Truly wonderful. If you need somewhere to stay in Canterbury the Pilgrim is for you. Its in the centre not close to it. It is the centre. Opposite the Theatre. Just a short walk from the Cathedral and dozens of pubs; cafes and restaurants. Great staff. Whats not to like.
Partner
8/10
Excellent
16 Jun 2023
Michael

A long stay in Canterbury

Very conveniently located and only short distances to most of the sites of Canterbury. Be aware there is no hot food available but a good continental breakfast is. Very helpful staff. Car parking is a few minutes walk away and when we stayed (June 2023) it cost £14 for 24hrs. Nice places to eat and drink nearby.
Partner
10/10
Exceptional
10 Jun 2023
Petr
It’s not just a location which is amazing, it’s straight up everything about this hotel. Laundry service which doesn’t cost you an arm & a leg which is almost always a case in hotels - is a huge plus. And a strong wifi signal adds a lot of value.
Business Self
6/10
Pleasant
26 May 2023
Matyas
Positives: great location, good value for money, ok breakfast. Negatives: very noisy at night
Business Self
6/10
Pleasant
25 May 2023
Bonnie
The hotel is in a great location.
4/10
Poor
08 May 2023
Verified traveler

Disappointing, especially after a high rating.

Very central location, good for walking to everything but that comes with lots of noise, especially at night with bars close by. No air conditioning, and sleeping with the windows open isn’t an option. The building is wrapped with scaffolding so we had no view and the first day there was banging and workers walking past our window. We asked the hotel not to pre-charge our credit card because of the poor exchange but they charged our full stay the day before we arrived. The room (#5) on the top floor, up narrow and steep stairs, was adequate but there was a terrible smell coming from the plumbing in the bathroom - so bad we slept with that door closed. The pillows were thin slabs of foam. The staff were very friendly and the continental breakfast is perfectly adequate. They offered toast which was a nice touch. The inside renovations they are doing to the lobby and the bar are lovely so maybe one day the room will be improved but we would not stay here again.
Partner
8/10
Excellent
03 May 2023
Pernilla

Nice and comfy!

This hotel had something we lacked in other hotels, water pressure! We would wash our hair and have a nice shower.

We slept as logs even though the bed was only 140 and we shared the duvet.

And the breakfast was really good, much more than we expected. Lots of friendly faces and service-minded personnel!

The location very central!
We'll be back!
Partner
10/10
Exceptional
19 Dec 2022
Karen

Great central location.

Lovely characterful property in a great location just off the main shopping street and a 5 minute walk to the cathedral. We paid for parking through the hotel at an off site car park. Friendly helpful staff. Our room was quiet as it was towards the back of the hotel.
Partner
8/10
Excellent
25 Nov 2022
Dave
Awkward to get to as it's within the pedestrian centre which has no vehicle access till after 4pm. So, you have to walk from one of the many nearby car parks. Check-in was quick but no lift to the first floor. We got a room upgrade which was appreciated. When we returned to the hotel at 10:30pm the bar was closed so we had to go out to a nearby pub for a drink. The included breakfast is continental with no cooked options. We asked about the advertised parking charges at checkout and were told we should have requested this at check-in, the rate had also changed and there was no information on which car park we should have used. However, the hotel is in a great location so it's worth calling before arrival to discover the best parking options.
Business_and_leisure Family
10/10
Exceptional
24 Nov 2022
Valentino
Perfect location and cozy rooms
Leisure Friends
10/10
Exceptional
08 Oct 2022
Ashley
Lovely Venue, friendly staff
Will definitely revisit
Partner
8/10
Excellent
01 Oct 2022
Barbara
Very clean, delightful helpful staff, terrific breakfast, extremely well situated in the centre of Canterbury. Wonderful value.
Single room was very small but bathroom was modern and fine. No lift but we didn’t need one. Main problem was not the hotel’s fault. One of us had recently had surgery and it was impossible to get anywhere near with the car. Dragging a suitcase was a problem for her. Canterbury isn’t easy if you are disabled!
Leisure Friends
8/10
Excellent
17 Sep 2022
Mendel

Good value hotel.

Great location in city centre and quiet. Very clean. Pleasant staff. Good value considering its central location. However, the rooms are very small and the breakfast while sufficient consists only of cold items i.e. no cooked food is available. Basically, it is a bed and breakfast hotel although there are many places nearby to eat.
Self
10/10
Exceptional
15 Sep 2022
Selden
Our room was charming, overlooking a busy and central street, clean and comfortable.

The staff was great -- particularly Blake, who served us breakfast and was a knowledgeable and interesting (and an aspiring archaeologist as well).

The one reservation is breakfast -- wonderful and delicious coffee, and an array of continental offerings (pastry, fruit, cereals, yogurt). But not a full breakfast.
Leisure Partner
10/10
Exceptional
28 Aug 2022
Verified traveler
Lovely hotel across the street from the Marlowe theatre
Friends_and_family Family
6/10
Pleasant
09 Aug 2022
Stewart
Very good breakfast. Friendly staff
Leisure Partner
8/10
Excellent
03 Aug 2022
Richard
Very central, friendly staff.
Business_and_leisure Self
10/10
Exceptional
03 Aug 2022
Tanya

Loved Canterbury & the Pilgrim Hotel

The Pilgrim Hotel was an old, charming inn right near the River Stour, the Cathedral and the main walking district in Canterbury. We really enjoyed our stay there and the staff, Simona in particular, were wonderful!
Partner
10/10
Exceptional
02 Aug 2022
Terrance
Great staff, location and character.
Self
10/10
Exceptional
23 Jul 2022
Grace
Really friendly staff, cute little hotel with lovely little rooms
Leisure Partner
8/10
Excellent
14 Jul 2022
G

good hotel

Overall very nice, noisy at night,couldn't sleep. very clean, polite staff
Friends_and_family Family
8/10
Excellent
07 Jul 2022
Norma
Very convenient location in Canterbury. The single room was a bit small. The double room very lovely.
Leisure Self
10/10
Exceptional
22 Jun 2022
Carol
The hotel was quaint, in a great location and the staff were friendly and helpful. The location is perfect; just off the high street so quiet, but right in the action. We had the family suite and it was perfect for myself, husband and our two grown children, with privacy for everyone. Simona and Dele were attentive, friendly and helpful. Well done you two!
Leisure Family
8/10
Excellent
12 Jun 2022
Gertrude

Clean, convenient and comfortable

This place is clean, comfortable and convenient, so it is recommended. One staff was verging on cold, while another seemed to be making up for the desultory welcome of her colleague when she carried our luggage up the staircase - very kind. The breakfast offerings were good, and I was delighted to drink grapefruit juice for the first time on our one month walking vacation in England.
Partner
8/10
Excellent
30 May 2022
Lee

Nice hotel

Fantastically friendly staff. After a day out we got back just after the bar had closed and was cleared down but yet, they were kind enough to allow to buy some drinks to take up to our room 😃
Very comfy bed and pillows.
Breakfast was only a Continental offering but there was a decent choice and nicely presented.
Partner
10/10
Exceptional
25 May 2022
Heidi
This hotel was lovely. The staff were courteous and helpful. The bed was comfortable. Water pressure was good. Shower was clean. Room was small but nice. It was centrally located and close to everything.
Leisure Partner

Location & surroundings

The Pilgrims Hotel
18 The Friars, Canterbury, United Kingdom

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The Pilgrims Hotel

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