Name: Ashford International Hotel and Spa
Address: Simone Weil Avenue, Ashford, TN24 8UX, GB

8/10

Excellent

24 Jul 2026

Robert

All was fine although rooms were a little warm for me

10/10

Exceptional

24 Jul 2026

Jen

Great hotel with free parking and loved the gym on site. The bar area is lovely in the lobby.

10/10

Exceptional

22 Jul 2026

Steve

Parking absent
Breakfast plentiful
Staff helpful and present not overwhelming
Room comfortable as always

Partner

6/10

Pleasant

19 Jul 2026

Alison

Check in was a disappointing wait. 15 minutes in a queue as there was only 1 person working. The hotel looks tired and the carpets need a clean. The signage was lacking, far too small and had people walking round in a daze not sure if their room was up or down.
Overall it was fine, but certainly not worth what I paid for.

10/10

Exceptional

17 Jul 2026

Michael

Another great stay . Really good location just off M20 , nice size rooms , good facilities including pool and really good breakfast

Family_with_children

10/10

Exceptional

15 Jul 2026

Rob

Great overnight stay
Reception staff, very helpful

10/10

Exceptional

12 Jul 2026

Kim

Lovely hotel comfy bed breakfast excellent staff very friendly the only downside was no fridge in room and this weather would of been good to put the water in and no glasses or plastic cups for in the bathroom had to use coffee cup but otherwise brilliant hotel

Partner

8/10

Excellent

12 Jul 2026

David

We found the staff to be very helpful and attentive during our stay. The room itself was clean, although somewhat dated in appearance. The main issue was that the air conditioning was not functioning, and the portable unit supplied as an alternative didn’t work particularly well. Despite this, we had an enjoyable evening meal in the restaurant, and breakfast the next morning was of a good standard.

Partner

6/10

Pleasant

04 Jul 2026

Aseem

Good location and staff but felt little bit let down by the quality of the mattress

Family

8/10

Excellent

24 Jun 2026

Joanne

Good facilities, friendly staff and nice rooms

Friends_and_family Family

10/10

Exceptional

23 Jun 2026

Clarisa

Despite there not being a modern appeal, the hotel was perfect and very comfortable.
Only downside was the price of food at the bar was more expensive than other hotels.

Partner

10/10

Exceptional

20 Jun 2026

Richard

Staff were excellent, but rooms looking tired now.

Partner

8/10

Excellent

11 Jun 2026

Chris

Great hotel and very convenient for Le Suttle. Dog friendly.

Friends_and_family Family

6/10

Pleasant

11 Jun 2026

Tony

Nice place to
Stay for a business trip

Business

8/10

Excellent

08 Jun 2026

Gary

Great location and only 20 mins from the Channel Tunnel. Clean room and good food

Friends_and_family Family

10/10

Exceptional

08 Jun 2026

Janine

Good place desk staff fantastic

Friends

8/10

Excellent

06 Jun 2026

CLAIRE

Our second stay here. Staff are excellent. Friendly and helpful.

Room was nice, clean and comfortable.

Will stay again.

Family_with_children

8/10

Excellent

01 Jun 2026

Gloria

Stopped overnight before going in the shuttle. Good location. Staff very friendly.

Partner

8/10

Excellent

31 May 2026

Andrew

Very nice competent hotel. Very good reception. It does need more staff. Think it was pretty full and reception and the restaurant were under-staffed. Would go there again.

Partner

8/10

Excellent

31 May 2026

Thomas

Good hotel. Really good breakfast, lots of choice. Friendly staff. Comfortable bed.
Only annoying thing was that children could not use the pool until 9am. I understand why however we wanted a swim before breakfast so couldn’t do this as a family as we were heading off at 9.

Friends_and_family Family

6/10

Pleasant

30 May 2026

James

Staff were great on arrival, very friendly and helpful. The lobby itself looks nice and modern, however the rooms themselves are very tired and in need of refurbishment. The sofa in particular was threadbare in places with some very off putting stains. The pool / spa area was disappointing, very dark & dingy and extremely dirty. Having said that, location was good in order to get to the channel tunnel. Would only stay here again if there weren’t spaces at major / well known hotel brands.

Friends_and_family Family

6/10

Pleasant

29 May 2026

Allyson

Not a bad place to stay for a night, but a few little annoyances made for a less than ideal visit. The AC in the health club wasn’t working, which made exercising very difficult on a warm spring day. The conditioner pump in the shower didn’t work. The sofa bed, which was advertised to accommodate two, was very, very small. Our upstairs neighbours woke us up at 4am, and loud doors slamming could be heard throughout the night. The TV turned on in the middle of the night, despite the remote being on the table right in front of it. Free drinks in the minibar were a nice touch though.

Family_with_children

10/10

Exceptional

28 May 2026

Jennifer

Great spa and restaurants

8/10

Excellent

26 May 2026

Long

All the facilities are in good condition

Partner

8/10

Excellent

25 May 2026

Elizabeth

Staff were welcoming and very helpful. Amenities were lovely only thing jacuzzi was broke. Breakfast great. Bed was amazing slept like babies

Partner

6/10

Pleasant

24 May 2026

Jessica

Stay d one night and had booked two room. Was not offered to have connected rooms. Even though had received several email trying to up sale th booking. The food on site I feel was very over priced so we had food delivered for the four of us that cost 50% less then eating on site. Rooms have no sound proofing at all was kept awake till the early hours by the neighbouring room.

Friends_and_family Family

10/10

Exceptional

21 May 2026

Zeman Uddin

Great hotel with Great facilities

Family_with_children

10/10

Exceptional

19 May 2026

Mohommed Rushkhan

Very good

Family_with_children

10/10

Exceptional

17 May 2026

Ethan

Sparkly clean room, beautiful food with wonderful staff highly recommend

Business

8/10

Excellent

16 May 2026

Tina

Quality of food was good. Shame about the temperature. It was cold.

10/10

Exceptional

15 May 2026

Tracy

Nice clean room, helpful staff and a delicious breakfast with lots of choice.
We were able to use the health club facilities and participate in the fitness classes. A lovely few days away.

Friends_and_family Family

8/10

Excellent

13 May 2026

Iain

Nice large hotel. Enjoyed using the pool.

Self

4/10

Poor

10 May 2026

Gemma

This was a really disappointing day. We found the rooms were not very clean very dusty dirty corridors the whole hotel is dated. The problem is the cleanliness. When we had breakfast, the plates were not clean. The whole pool area was dirty. The toilet et cetera were not very nice. Wi-Fi was okay. Breakfast wasn’t great. The milk had gone off in the large container and I told them it had gone off and it took about 20 minutes for them to replace. For a four star hotel, it wasn’t a nice experience. The Jacuzzi was also broken. It was my husband‘s birthday. I put that in the notes I also told staff and they didn’t even bother to wish him happy birthday.

Partner

10/10

Exceptional

10 May 2026

stephen

Wifi worked ,decent breakfast, plenty parking Nice staff (especially bar girl), decent snacks in bar.
Considering the large number of doors you have to go thru to get to your room it was surprisingly quiet .
All in a good choice for anyone having an early Channel Tunnel start (its right by J9 M20 and Tunnel is 11a)

Partner

8/10

Excellent

08 May 2026

Andrew

Convenient location, comfortable room, helpful staff. Overnight stay only so didn’t use facilities or have breakfast.

Partner

8/10

Excellent

07 May 2026

Angela

We always get given the furthest room away from reception and as I walk with a stick it is very inconvenient.

Partner

10/10

Exceptional

07 May 2026

Panna

Great hotel but could do with some updating. Lovely, helpful staff.

Family_with_children

8/10

Excellent

05 May 2026

Robert

Nice room, good breakfast, nice staff.

Self

8/10

Excellent

23 Apr 2026

Mark

Overall a good experience

4/10

Poor

11 Apr 2026

Yasmin

My son has a duck feather allergy. We asked at front reception if we can use some hypoallergenic hollow Fiber pillows to which their reply why house keeping is gone and we don’t know where they store them. My son ended up getting a full on body rash and couldn’t sleep all night.

Family_with_children

10/10

Exceptional

10 Apr 2026

Vernon

Very good

Partner

10/10

Exceptional

10 Apr 2026

Vernon

Parking was very good and the food well presented

Partner

8/10

Excellent

06 Apr 2026

Ser

N/a

Family

10/10

Exceptional

05 Apr 2026

Alexandra

My sister and I stayed for two nights over the Easter weekend and thoroughly enjoyed our stay. The staff were very welcoming and efficient. We did need to call reception to ask them to contact the room next to us, as the guests were quite loud, and the matter was dealt with promptly.
The spa and swimming pool were excellent and enjoyed a massage!
Breakfast was served buffet-style, with a great variety of choices.

Family

10/10

Exceptional

04 Apr 2026

David

Good breakfast

Self

10/10

Exceptional

31 Mar 2026

Ram

Great hotel great staff and really nice for a family stay or as we did a stop over before hitting Europe.

And a really good showe!

Family_with_children

6/10

Pleasant

30 Mar 2026

SAMIR

Pros:
Parking and location.

Cons:
Rooms and corridors need renovation.
Heating was terrible with draft coming from \"Off\" AC, and radiator in adequate.
Hairs and generally dirty bathroom, hadn't been cleaned.
Really cheap toilet paper - had to fold about 6 time to stop it disintegrating!

Partner

6/10

Pleasant

30 Mar 2026

Anne-josette

Used to be amazing, but is starting to tire. Rooms are modern. But towels were stained, and carpets needed more hovering.

Breakfast was cold

Self

8/10

Excellent

26 Mar 2026

Leon

Had a great night stay here. Perfect for my training course in the morning at the same venue

10/10

Exceptional

17 Mar 2026

Cameron

Everything was perfect in our stay room was clean and nice all the amenities were good was a shamed that the hot tub wasn’t operating in our stay

Partner

10/10

Exceptional

27 Feb 2026

jane

The whole stay was lovely. The room was great. Clean and very comfortable bed!!
Staff were helpful.
Love the free mini bar ! Such a nice touch
Breakfast was delicious and freshly cooked . Staff were helpful with veggie options and we had freshly cooked sausages!
I can really recommend staying here .
Thank you
Jane

Partner

6/10

Pleasant

25 Feb 2026

lindsey

Room was clean however, next to road so rather noisy, good job i had ear plugs. Adjoining room tv very loud at 6am this morning!
Had to wait 60 mins for food in restuarant, staff good

Business

2/10

Poor

20 Feb 2026

Jeevan

Sauna and jacuzzi were closed which we weren’t informed of on Expedia when booking. Noisy building work ongoing

10/10

Exceptional

18 Feb 2026

Paul

Lovely room, good sleep and good amenities

Self

8/10

Excellent

05 Feb 2026

Siddharth

Staff seemed courteous. Rooms were to the expectations. The Sauna and Jacuzzi were not working which was a shame. But over, happy with our stay.

Leisure Partner

8/10

Excellent

02 Feb 2026

Howard

Ok

Friends_and_family Family

8/10

Excellent

29 Jan 2026

Susan

The room and hotel very clean. Food was amazing. Staff very friendly.anprofessional

10/10

Exceptional

20 Jan 2026

Sotero

Clean room

Business

6/10

Pleasant

20 Jan 2026

Sharon

Easy check-in, convenient parking, and a clean room. Breakfast was good with plenty of choice. Room felt cold despite the thermostat being set to 24°C, including the bed and bedding.

Business

6/10

Pleasant

18 Jan 2026

Louise

We stayed recently here and I have to say, I do believe the room rate is a little high for what you get. The check in was ok but we were told there and then that the jacuzzi and sauna were broken. No pre warning before our stay so we could decide whether to come or not. The Manager initial said this was removed from the website but I kindly advised “who looks at a hotel website after a booking?” He was kind enough to reduce the rate but still looking at the pool, it felt a little unclean and basic and again reiterate the value of the stay. There was no where for us to sit by the pool, it’s very minimal and first come first serve basis - likely you will be disappointed. The lounge bar is a little on the expensive side and the food was ok, we ordered the nachos but they both came out very different in size. We had a twin room which was basic. The tiles were broken in the bathroom with mould along the sealant of the bath. The beds were on the hard side and felt a little like sleeping on an old springboard. We did have dinner in the restaurant and I have to say, it was the food and staff in this room that prevented a complaint. We had the stuffed chicken which was absolutely delicious. We were served by two lovely waitresses in a very fast manner and were checked on a couple of times which was perfect. We chose to leave the restaurant early due to a large party being very loud, but we were allowed to take our drinks to our rooms. I’m not sure we’ll return sadly.

8/10

Excellent

14 Jan 2026

Giorgio

Ok

Business

10/10

Exceptional

04 Jan 2026

Hazel

Great room, amenities and breakfast. Would definitely recommend.

Partner

10/10

Exceptional

31 Dec 2025

Philip

Clean room, good breakfast and bar meals

Partner

4/10

Poor

27 Dec 2025

benjamin Charles

Sofa bed was unacceptable with no solution provided other than ‘an extra blanket’
Room wasn’t serviced,
jacuzzi and sauna were out of action (for months- yet it’s a ‘spa’ hotel)
Restaurant food was okay, menu was average.
Parking was good and location was good.

Leisure Family

8/10

Excellent

26 Dec 2025

David

Room was clean and staff very pleasant though obviously overworked.

Friends_and_family Family

8/10

Excellent

26 Dec 2025

Tracy

Clean room, bottled water, daily cleaning if wanted, excellent staff throughout,

10/10

Exceptional

20 Dec 2025

Gareth

Clean room, relaxing stay with plenty of parking.

Partner

8/10

Excellent

15 Dec 2025

Appaji

Good place to stay

Business Self

10/10

Exceptional

13 Dec 2025

Neil

I must admit what a beautiful room we had really clean and very comfortable to stay in would definitely recommend a stay

Business Partner

6/10

Pleasant

13 Dec 2025

Becky

It was ok for the price but I’ve been in travelodges that have more room amenities. No glasses, just mugs and a kettle. All the sockets are extremely low and so it’s either difficult to or you’re not able to get the plugs in you need that you’ve bought with you. In our room the air con came on in the middle of the night, and in our room it had a spanner showing that it had a problem…so I was unable to turn it off and it was pretty noisy so had about 1.5 hours of trying to get back to sleep. Not the worst but also not the best.

Business_and_leisure Friends

10/10

Exceptional

12 Dec 2025

Alan

Nice spaceous room, accepts pets, really good buffet breakfast, helpfull staff, lovely hotel

Partner

6/10

Pleasant

06 Dec 2025

Melanie

The dining room manager was clearly very stressed and was quite abrupt because they had been having issues in the kitchen and the main coffee machine wasn’t working. The food was nice but shared yoghurt and jams are not great when some guests put the wrong spoons in the wrong jars/dishes. Individual pots of preserve and yoghurts would be better. There weren’t any tongs to pick up the pastries and Some guests were picking them up with their hands and putting them back. Also a lot of the chairs and tables in the dining room weren’t clean with food residues left behind! Also the pool and hot tub weren’t working and the fixtures and fittings looked tired and some were broken, I.e., locker doors, handle on steam room and lights. We have been given a complimentary voucher for a revisit to the Spa but I don’t live in the area, so I will have to pass this onto family who in the area. This was booked for me as a birthday treat!!

Friends_and_family Family

10/10

Exceptional

05 Dec 2025

Philip

Room was spotless and staff were great.

Partner

8/10

Excellent

30 Nov 2025

Claire

Overall good but bin in bathroom full on arrival

Leisure Family

6/10

Pleasant

26 Nov 2025

Catherine

Functional heating for room during sub-zero weather. And staff who don’t resent you for asking for a replacement heater that actually worked.
Air con was broken, and a known long-term fault apparently. Replacement electric heater (already in the room), was both pathetic (tiny) and not fit-for-purpose, as not on thermostat so could not be run unattended overnight. When asked, staff told me that the air con was broken, then told me it wasn’t, then were obviously displeased when I asked for suitable alternative. I was polite throughout, and expected a consistent and constructive response- I was treated like an annoyance. And all this in the absence of a properly maintained room.
In addition, the ‘non smoking’ bedroom stank of cigarettes, the bath plug was broken, and lots of black mould around window and bath.
I did not complain about these other issues, due to the unsympathetic response when I discussed the heating. What’s the point.
Everything else was lovely.

Business Self

8/10

Excellent

22 Nov 2025

Marfelous

Great stay, little disappointed to find no jacuzzi but still very lovely relax with the other amenities. Lovely staff .

Leisure Partner

8/10

Excellent

22 Nov 2025

Kristina

Allover a good place with many options around and inside the complex - restaurant, spa, fitness, meetings .... nearby Canterbury and Dover for extensive history buffs

Leisure Partner

10/10

Exceptional

22 Nov 2025

F

Perfect room.

Friends_and_family Family

10/10

Exceptional

19 Nov 2025

James

Excellent hotel, fantastic food, very comfortable

Business

6/10

Pleasant

19 Nov 2025

Stephen

Three night stay to visit Ashford designer outlet and relax. Check in simple but hotel computer system down so some delay. Room clean and tidy, courtyard view. Hotel did not service the room after the second night despite the appropriate notice hanging on the door. Breakfast ok but could do with some charcuterie selection, also hot buffet somewhat tired. Weekday breakfast ends at 9.30am on the dot with everything cleared away so don’t turn up late! Pool and Spa facilities good. Staff friendly and helpful.

Leisure Partner

10/10

Exceptional

16 Nov 2025

shailesh

Very nice bath

Leisure Partner

10/10

Exceptional

10 Nov 2025

S

Room was great design had been thought about & everything was easy access
Bathroom was stunning
Bed & pillows really comfy

Partner

10/10

Exceptional

07 Nov 2025

Brent

Very clean room

Business

8/10

Excellent

06 Nov 2025

Daniel

Spacious room,nice food. Good value stay.

Business

8/10

Excellent

05 Nov 2025

Paul

Good pool

Partner

10/10

Exceptional

02 Nov 2025

Alan

Lovely hotel, nice large and comfortable room, good buffet breakfast, staff very pleasant.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Michael

Pleasant pool area bit disappointed hor tub not working. Would of liked to sit in bar area for bit longer but wine is so expensive. Overall do like to have odd night away here.

Leisure Family

6/10

Pleasant

31 Oct 2025

Trevor

Food could. be better, or lower the price to fit the quality. room was nice, but the pull out bed for the kids was awful.
The pool was lovely and warm, but there was no room due to swimming lanes and swimming lessons. also the hot tub looks like its been out of action for years

8/10

Excellent

27 Oct 2025

Martino

Excellent: the only objection is the the room was freezing cold when we arrived, evidently the heating was switched off and it ook hourse to warm up. I understand eco friendly but this is going too far.

Friends_and_family Friends

8/10

Excellent

24 Oct 2025

Bev

Not impressed with the cooked breakfast it was left out for too long I have worked in catering I was shocked by the condition of the Bacon ,Sausages and especially the baked beans they should of been replaced all the eggs was hard yolks I think the chefs need a refresher course Everything else at the hotel was fine Room very large ideal for my family and my boys loved the swimming pool also playing pool in the bar area with there Grandad would definitely stay again

Leisure Family

6/10

Pleasant

24 Oct 2025

John

Staff attitude, not great, restaurant, food, overpriced.

Business_and_leisure Family

10/10

Exceptional

09 Oct 2025

Geoff

Just a very nice place to stay. All staff very friendly. Even clsaning staff say hello. Hughly fecommend.

Business_and_leisure Self

6/10

Pleasant

05 Oct 2025

Mark

We've stayed here a few times before and looked forward to staying here again.
As usual, the rooms were clean, warm and comfortable.
The bar food was a bit expensive for what it was. We had a curry and fish and chips. The curry didn't appear to be freshly cooked, and the bread was a pitta that was hard around the edge. Fish and chips were good but the mushy peas had a dull skin on top. Ok though but just not for over £40 for both.
Breakfast a little disappointing. Fried eggs very rubbery, dry mushrooms, cold beans (probably caused by the cold plates) and machine made tea and coffee. The juice tap didn't work for the apple juice.
The spa area was lovely, great pool and steam room/ sauna.
Staff were helpful and pleasant although behind the bar, the lady could've done with some help as she was very busy.

Leisure Partner

8/10

Excellent

05 Oct 2025

Michael

Clean room
Staff excellent
Breakfast 5 out of 10.

10/10

Exceptional

28 Sep 2025

Wayne

The first time I’ve stayed here for a few years as id started to use the Hilton in Ashford recently. Very impressed with this hotel now. It’s had a makeover and I’ll now be switching back.
Very nice stay and very friendly staff too… excellent stay

2/10

Poor

28 Sep 2025

Donnie

Let down

We hv stayed there a few times . Hotel is good but poor staff training for bad staff and some ppl in front desk .we have nothing against people enjoying themselfs but room near us was very noisey till about 5.30 am we tried phoning didn stairs to tell them no answer our broke Phn ?

Partner

10/10

Exceptional

15 Sep 2025

Alison

I have stayed here before ..i love it here ..everything is perfect everytime .... 👌

Leisure Family

10/10

Exceptional

15 Sep 2025

Carolyn

Lovely big hotel, good sized room, sainsburys next door. Not far from Canterbury or whitsable, lovely drive

Self

6/10

Pleasant

13 Sep 2025

Danny

Menu is okay but the service and wait times in the restaurant are absurd unfortunately. Rest of facilities fine. Rooms 3/5 all round

Leisure Partner

8/10

Excellent

12 Sep 2025

Bailey

Birthday weekend

The public areas such as the lobby was very clean, modern and welcoming. Gym was great for a hotel gym I was very impressed. Spa facilities were okay just abit cramped.
Everywhere in the hotel was new apart from the rooms and corridors which were abit dated and felt abit old & dusty. However bed was very comfy.

Partner