Wilderness B B

United Kingdom , Maidstone
Maidstone, Waterman Quarter
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50 reviews shown

8/10

Excellent

06 Jan 2025

christopher

good location. perfect to visit wildernis

Leisure Friends

4/10

Poor

20 Feb 2023

Rochelle

Horrible experience... so much potential!!

I was looking forward to wonderful weekend away but the hotel just does not live up to its pictures, maybe it did 10 years ago. The hotel needs a serious refurb as well as the grounds of the hotel. The pool is definitely not this clean and blue as in the pictures anymore - it needs a paint job and a proper clean. The bed I slept in made such a noise when you moved, it was terrible. The carpets were so marked, it was gross. The whole experience staying at the hotel freaked me out and I wont be returning. Some of the staff were really helpful, especially at breakfast but is so sad they have to work at a hotel that is literally falling apart. The hotel has so much potential, being where they are situated, right by the ocean but I wouldn't recommend staying here to anyone. So sad.

Friends_and_family Family

10/10

Exceptional

13 Jan 2022

Christian

Happy Guest

Fantastic location and staff! Hotel a bit neglected, but comfortable. Fantastic Breakfast.

Friends_and_family Family

10/10

Exceptional

03 Jan 2021

Karen

Beautiful Widerness

Rooms were clean. Staff friendly. Stayed on the ground floor with easy access to beach. Beautiful and convenient setting. Beach is also prestine with interesting rock pools and good fishing close by. Plenty to do in the area.

Friends_and_family Family

4/10

Poor

03 Jan 2020

Mrs KM

Outdated and run down

We could check in from 2pm, but when we arrived at 3pm our room wasn't completely ready. No pillowcases on the one bed and even though we'd booked for 4 people there were only 2 towels provided. The TV channels weren't working and it took a day and a half for maintenance to be called to fix it. (In fairness once he was called the maintenance guy was friendly and sorted it out quite quickly)
The shower leaked quite badly and there's no extractor fan in the bathroom - also there was very little cold water pressure. Every morning breakfast was chaotic. The hotel seems to have insufficient parking so we had to park quite far away which was quite inconvenient with our toddler and baby. It's situated really nicely close to the beach but the outdoor shower is broken so you end up walking sand back into the hotel. There isn't much security at this hotel that we could see either - it's incredibly easy to just walk around and into the pool area and from there into the hotel.

Friends_and_family Family

4/10

Poor

08 Jan 2019

Verified traveler

I like the fact that it is close to the beach.
I didn't like the room cleanliness and lack of variety at breakfast.

8/10

Excellent

28 Apr 2018

Mogamat Nur

Halal option in the Garden Route.

A beautiful location. The hotel is a bit dated but is an excellent option to explore the garden route from. Nice breakfast. Halal food services.

Family

2/10

Poor

16 Apr 2018

Nashieta

Disappointed

Not what I had expected

Family

2/10

Poor

08 Apr 2018

Cathi

So disappointing. Pictures on website deceiving. Out-of-control school touring groups making noise all night.Smelly. Everything very run down. Totally disappointing. Stayed only 1 night then checked out early. Did not even stay for breakfast.

Family

6/10

Pleasant

12 Feb 2018

Peter

Brilliant situation

Ran out of fruit, Honey, Marmalade and coffee.

We asked for ordinary day to day items which we were told were out of stock. They were every day and the staff were unhelpful. They were not trained and there appeared to be no supervision.

There were few guests--never more tun 20 out of 150 rooms. Most were of Chinese origin on bus tours of the Garden Route. Their were no facilities in the hotel that worked at all.

8/10

Excellent

08 Jan 2018

Sachin

It was a value for money stay, I’m sure a bit of a revamp will make it 100%. Located in a beautiful spot

Family

4/10

Poor

26 Dec 2017

Verified traveler

The place and location is very beautiful. But The service at the hotel was terrible. The breakfast has a lot to be desired.i certainly did not get value for my money

Family

8/10

Excellent

06 Nov 2017

Verified traveler

diasppointed

the place is very neglected, outside buildings and gardens especially.
curtains were off the hooks, no spoons for coffee available.

Partner

2/10

Poor

09 Jul 2017

Verified traveler

A shocker

Hotel needs attention: poor maintenance and in need of a general overhaul. Lights and extraction fan not working, tv fuzzy, no wireless connection in rooms, no sign of security and general management. Photographs on web page misleading. Avoid at all costs.

6/10

Pleasant

19 Apr 2017

Malcolm

There was not enought bath towels.
TV siginals bad
Not enought food for every body

Family

2/10

Poor

18 Apr 2017

Paulo

TERRIBLE SERVICE - BY INCOMPETENT STAFF

As I love visiting the Wilderness, this was by far the worst ever hotel that I have booked. Staff has absolutely no consideration for you their guests, noise level was terrible, room was full of bugs, no tv remote supplied, no bath mat, no hand towel, had to practically beg for an extra toilet roll.....I will never consider booking this hotel again, I also think Hotels.com should consider removing them from your site. Unless you don't mind having such an incompetent hotel added to your list......what should have been a relaxing stay turned into a miserable seven days......SAD !!!!!! A tiny, bad smelling, damp little room is where you will find Wi-Fi facilities....what a laugh!

Family

2/10

Poor

11 Jan 2017

Unathi

The welcoming was not ok according to my understanding we were supposed to be told about the facilities of the hotel,meals available to purchase and about surrounding erea if we want to go out of the hotel so all in all we had to ask everything ourself so the service was not ok at all.

Family

2/10

Poor

08 Jan 2017

Verified traveler

Filthy,mouldy, stinking rooms

Very old furniture. Hotel in need to good spring-clean and repaint. Staff overwhelmed by volume of complaints

Family

2/10

Poor

05 Jan 2017

Nozuko

Hotel needs to be maintained and managers trained

I was not pleased at all cause I was checked in an hour later and kept waiting only to have my room changed for other client's convenience because they were rude and vocal

Family

4/10

Poor

20 Dec 2016

A C

Disappointing

The hotel needs a revamp and service was poor.

Family

6/10

Pleasant

18 Dec 2016

Verified traveler

Lovely place, but bathrooms need upgrading

Family

6/10

Pleasant

12 Apr 2016

Faeza

Lovely family orientated hotel

Lovely place to stay overnight. Like the fact that it is on the beach and there is beautiful sightseeing places close by.

Family

2/10

Poor

09 Mar 2016

Gary

Dirty, old and not mantained

The hotel is in need of huge investment to fix it up. It is equivalent to a 1 star hotel. Dirty room, outside area and passages

2/10

Poor

11 Jan 2016

Gerald

Avoid this Hotel

Hotel could not find booking took 1/2 hr to check in at 6 pm. Clean towels only brought to room at 11.15pm. Air con not working. Lift not working . Corridors dirty. Everything very old and tired. Sadly can not recommend at all.

Partner

2/10

Poor

10 Jan 2016

Jaco

Worst stay ever

Never will we stay at Wilderness beach Hotel again. When we booked in at 14h30 we waited more then a hour for our room and keys. When we got to our room at 15h30. The room was not ready. No towels. We phoned 3 times for towels and only received it the next morning after 9.There advertising is false. No satellite channels or a remote for the TV. They say they clean the rooms daily which they either do like half and late or not at all. During our stay the passage was full of dirty dishes from room service standing outside the rooms. The kitchen where they serve breakfast is dirty and some of the cutlery and crockery is not properly washed and dried. No dishing spoons for cheese or bread, guests take it with there hands. The hotel is in poor condition broken doors and desperately needs a revamp. Definitely not worth the 3 stars. Would never recommend anyone to stay here.

Family

4/10

Poor

06 Jan 2016

BARDAVESINGH

they could not find my reservation. hotel.com to blame.even with reservation proof papers it took 1.5 hours to check in.
corridoors are dirty maintainance is very poorair conditioner does not cool the room. cannot contact management.breakfast is
in shambles. hotel and staff and management needs a good shakeup.

Partner

2/10

Poor

04 Jan 2016

Verified traveler

Don't go there

Chaos when we arrived, didn't have room for us at 6pm, after 20 minutes they were still looking so agrees to refund us. Had to then find other accommodation. Reception was filthy, staff were trying but didn't seem to have a clue

Partner

4/10

Poor

03 Jan 2016

Phil

Excellent position and hard working staff let down

We're told when we booked that they were waiting for their liqour license to come through, only to find out when we arrived that they are a Muslim owned hotel and, by choice, do not serve alcohol. I have no problem with that, but would like to know when booking (On the Expedia website, it states that you can enjoy a cocktail or sundowner in the restaurant or by the pool. No mention that you would have to bring your own!) Hotel was dated and understaffed. Staff were very hardworking and tried hard to accommodate but we're not supported by the owners who seem intent on draining every last penny out of this hotel. Breakfast was mayhem with not enough food, cutlery and crockery for the numbers. Rooms were basic, with a deposit required for TV remote?????. Air conditioning units were nearly all out of order, as were the lifts.
I really hope an experienced investor takes over this hotel as the setting is beautiful and undeserving of this poorly run hotel, which, in all honesty, should be nowhere near the Expedia website until they inject a little more honest into their advertising!

2/10

Poor

02 Jan 2016

Simon

Nightmare in Paradise

The worst hotel Ive ever stayed in!!! not even worthy of 1 star. rooms are dirty and havent been redecorated since the 90's, beds are old and broken. air conditioning doesnt work. Service is nonexistent. The staff and management were totally incompetent.

The setting however is magnificent, absolutely world class!! and an absolute must visit!!!

Just (whatever you do) Dont Stay Here!!

2/10

Poor

31 Dec 2015

Verified traveler

Find somewhere else to stay

Pretty bad hotel. Would not recommend it.

Family

6/10

Pleasant

17 Aug 2015

Verified traveler

Wilderness

Ok stay better than i thought it was going to be

Family

4/10

Poor

29 Jul 2015

Stanley

stay was good breakfast area not to clean cutfruit looked old.

Partner

2/10

Poor

27 Jul 2015

Adrian

Never again

It's a dump

Family

8/10

Excellent

19 Jul 2015

Vivien

Overnight stay

Very pleasant, friendly and helpful staff! We often stay over at this hotel and are never disappointed .

Partner

8/10

Excellent

07 Apr 2015

Marinda

Good location

The hotel is close to the beach and it is nice to sit on a bench and look at the sea or take a walk down the staircase for a walk on the beach. When sitting on one of the benches of the hotel you have a nice view. There are more than 50 steps so ensure you have enough energy when coming back from your walk on the beach. Great exercise…..
The rooms are comfortable, spacious and clean. Typical 3 star facilities, bath that can also be used as a shower and small Television with about 6 channels – more focused on sport and news channels.
The outside swimming pool was in good condition (blue and clean).
Breakfast is basic (bacon, sausages, eggs, cereal and toast) it was good enough and as per our expectations – I would have like to have some pastries e.g. croissants but other than that the breakfast was fine. There is a restaurant in the hotel OR if you have a car you can drive about 4 km to the Wilderness center where there are a couple of nice restaurants to have lunch or dinner.
Staff was friendly and helpful, there were one person that should be reminded that in the service industry (e.g. hotels) it is important to smile and make customers feel welcome…. But the rest of the staff was trying their best to give good service.
Overall I felt for the price I paid (including breakfast) the hotel was good. I got what I paid for.

Family

6/10

Pleasant

15 Jan 2015

Samantha

Not Quite What We Were Expecting

First of all we arrived to discover that our online reservation was not received by the Hotel. This was fortunately sorted out.

Pros:
1. Two double beds in the double room rate - great for a family
2. Adequate TV channels available
3. Room was spacious
4. Friendly helpful staff
5. Free parking

Cons:
1. Breakfast selection was fine, but needed more consistency and 'real bacon'
2. Not quite finished their renovations, some areas very shabby.
3. Tennis court unusable due to the broken/collapsed fence
4. No wifi or LAN connection (as detailed in the online booking)
5. The Pub / Restaurant (The Wild) closed (permanently?)
6. No liquor license (can't even buy a beer!)
7. Limited room service menu
8. We had no TV remote and Electronic safe was locked (despite reporting it)
9. Air conditioner was ancient but it worked, just very noisy
10. Pool was somewhat green!
11. Access to the beach is only suitable for 'fit' people due to the number of stairs (100+ at least)
12. Hotel location is OK, but you need to drive to nearest restaurants

Family

8/10

Excellent

07 Mar 2014

raffles

pleasant experience,comfortable.however neads a little love and care.bathrooms need to be refurbished. staff friendly and warm. very good location

8/10

Excellent

18 Feb 2014

colleen

Great location

great loation with a fantastic view and wonderful, helpful and friendly staff in all departments I came across.

8/10

Excellent

07 Feb 2014

Verified traveler

Wilderness 2014

Nice hotel. Great weiw. Great beds. Perfect breakfast, and a nice cheap three course dinner.

8/10

Excellent

06 Feb 2014

KEN

ON THE BEACH FANTASTIC VIEWS

THIS HOTEL WAS REAL VALUE FOR THE PRICE ,IT WAS KEPT CLEAN THE ROOMS HAVE FANTASTIC VIEWS OF THE BEACH AND THE MOUNTAINS, JUST MAKE SURE YOU BOOK A HIGH FLOOR, THE BREAKFAST WAS GOOD, THIS IS ONLY A THREE STAR HOTEL BUT I WOULD USE THIS HOTEL AGAIN . ONLY ONE REAL PROBLEM ,THE LIFT DID NOT WORK SO WE HAD TO CARRY OUR CASES UP THE STAIRS OUR SELVES.

2/10

Poor

13 Jan 2014

Shiraz from Jhb

Don't EVER stay here. We left after 30 minutes.

The room was old and decrepit but more worryingly the beds smelt like someone had used them as a toilet.
The pool was green.
They showed us another room but my mind was made up to leave and thankfully we found a lovely guest house near by.
It is a pity as the location and the beach in Wilderness is wonderful.
I would NEVER EVER allow my family to stay such a disgusting hovel though.
Note that I am very well travelled and not at all fussy.
We got alternate accomodation at the same rate as the Pearl.
My 7 year old son calls it the Pooh of Wilderness due to the beds smelling like a toilet!

10/10

Exceptional

13 Jan 2014

Muriel George

Very nice comfortable place to stay. Rooms clean, staff friendly and efficient. Surroundings very classy. The only thing that need to be look at is the tv's provided in the rooms and maybe you can put a bar fridge in each room, other than that excellent very good experience

Family

6/10

Pleasant

12 Jan 2014

Jackie

Spectacular views

The hotel was situated on a cliff looking out to the ocean. sunset was gorgeous. Room was comfortable but the breakfast buffet was a let down. For the price we should have gone else where.

Family

8/10

Excellent

06 Jan 2014

naseema

Perfect location, close to the highway and on the beachfront. Lovely view from the room. Nice pool. Reception staff were friendly and helpful. Rooms were nice. Toilet wasn't flushing properly, a bit irritating.

Family

6/10

Pleasant

05 Jan 2014

Lizelle

Not good enough

My stay at this hotel was adequate, but could have been so much better:
Staff (especially housekeeping) should greet guests, not simply look away or ignore
Front desk staff made promises, but did not follow up - I had an issue with my door that would not lock. I spoke to 2 housekeeping staff members, 1 maintenance man and 2 front desk employees before anyone would attend to the matter.On one day, my room had still not been cleaned by 3.15 in the afternoon
Old TV's could easily be upgraded and channel selection was pathetic.
On the Saturday night there was a loud function on the grass directly outside the bedroom window. The very least that the hotel could have done, was inform guests beforehand.
The bathrooms and corridor have a musty smell which is very offputting
This hotel is in a beautiful location, but is not being well maintained. I could have had a room in an exclusive 5 star guest house for the same price if I had known.

Family

6/10

Pleasant

27 Dec 2013

Neeshan

goof location terrible pool

Hotel pool was green for the two days that we stayed there and dinner menu's was from another era. Great location and staff but overall in need of an upgrade.

Family

6/10

Pleasant

26 Dec 2013

Verified traveler

GREAT LOCATION

was dissatisfied with the bathroom showers. No swimming spots . Shows a great view for sunsets . Too windy this time of year.

Family

8/10

Excellent

27 Nov 2013

Volaughlen

Hidden gem

We loved this place. We got a great deal on it but the location and privacy of the area really makes this place special. They need help with the rooms (I think some are being upgraded) and the design of the restaurant needs to be redone but the restaurant at the hotel next door makes up for it . If they put more time and money into making the hotel a little warmer or stylish in the common areas we would have spent more money in the hotel. Please give this hotel a try! Great area

8/10

Excellent

16 Oct 2013

Verified traveler

comfortable

10/10

Exceptional

23 Jul 2013

Mrjars

Clean, comfortable and great location

My mother and I booked two rooms here recently and have no complaints. It was clean, comfortable, safe, easily accessible and located right above the beach.

Family