Name: Shurland
Address: 81 High Street, Sheerness, ME12 4EH, GB

10/10

Exceptional

14 Jul 2026

Sarah

The owner Neville was very welcoming and he was a lovely man. Gave me a bigger room due to the heatwave and I was there for work purposes. Showed me around the facilities. The bar was very nicely done out and the gym is fabulous.

Self

2/10

Poor

06 Jun 2026

Michael

On arrival, the room wasn’t ready even though it was nearly 6 o’clock got changed to another room which I found to be very dirty skirting boards dusty stains on the wall stains around the bin furniture fall into bits windows disgusting carpets thread Bar people around the area, use the main roads as a speed track constant noise from the Bar room I got put in ended up being above it

6/10

Pleasant

28 May 2026

Doreen

The hotel needs a lot of care and attention , cleaning which is a most. other parts need cleaning.I use the GYM when I was there, Equipment's need updated , .Lot of other places are rusted, meaning to old , good clean down.Needs a better fan for bathroom /shower, especially when having to do ANOTHER 2 IN THE toilet. NEEDS MORE STRONGER SUCTIONS. WINDOWS NEED CLEANING PLENTY COBWEBS IN EVERY AREAS.
Rubbish even outside the areas need to be emptied daily, Areas where you are aloud to smoke Fence need to be sorted out. smoking bins need also to be empty daily, place needs a general sweep up..bathroom basin is to small.Also TV CHANNELS DO NOT WORK CONTINUOUSLY, ShUT DOWN AFTER A WHILE NEED TO SORT OUT t.v aerials connections.Only provide connection breakfast , only no hot breakfast should say that, in they breakfast include deal they offer, so customer's know.tHE Hotel could be nice, The owner needs to put more money to make it a bit more BETTER.the owner is a nice person. bUT NEEDS TO DO MORE.i MYSELF WOULD PUT A RATING FOR THE HOTEL AS 1 TO 2.IT CAN REACH 2 /3 PLUS IF HE ONLY INVEST A BIT MORE MONEY INTO THAT PROPERTY.lAST OF ALL VERY NOISY ON THAT STREET MORE SOUND PROOFING, TO REDUCE LESS NOISE.

Partner

2/10

Poor

27 May 2026

Donna

Very bad noisy at night not tele working or shower

Partner

8/10

Excellent

14 Apr 2026

Henry

Straight forward basic hotel with clean rooms. Showers lacked pressure but overall fine

Business

2/10

Poor

11 Mar 2026

Mike

The staff , Sophie and Amy(? Receptionist )were excellent, and could not be faulted, especially when the management pushed against the already agreed fried breakfast, and called the receptionist in from home to tell me I only had access to a ‘continental’ breakfast rather than a cooked one.

I offered to discuss the issue directly with the management, but they still pushed and I had to show a screenshot of the messages I had received from the hotel indicating a cooked breakfast was included. Again, this was via the unfortunate receptionist, who had returned to the hotel, and I assume would not be paid.

In the end it was reluctantly agreed, to allow my partner and me to have the expected cooked food.

The breakfast was excellent- thank you Sophie.

As an aside the single pillows were rock hard and at 0300 we were serenaded by a nearby rookery

Partner

6/10

Pleasant

28 Sep 2025

Shazza

Room was clean but damp patches in the bathroom ceiling with holes in it was not pleasant wardrobe was peeling and taps made terrible noise when you turned it on sink was cracked

Partner

6/10

Pleasant

20 Aug 2025

Wayne

It’s okay for a night or a quick nap.

The staff were friendly and accommodating but the quality of the room wasn’t great at all, sadly.

The bed was very old, mattress was very soft and you could feel the springs - I was very lucky not to put my back out on the two nights I stayed. The whole hotel needs a refresh. The bathroom was tired, the water system was struggling at times and making some very odd sounds. Carpet wasn’t cleaned and needed replacing. The continental breakfast wasn’t appealing so me and my wife decided to drive out and find a service station to have some breakfast 15 mins drive out.

Partner

4/10

Poor

03 Aug 2025

george

Not a good place to stay

The whole place looked tired and unloved, the room was unclean with coffee stains up the doors paintwork old, chipped and in need of attention. The bathroom was tiny. And dirty. Although the towels were fresh. In short a far cry from its advert. Didn’t. Have a clue regarding the food it was awful. Will never stay again. But the staff were great.

Partner

10/10

Exceptional

29 Jun 2025

Tony

Very good service.

This is a cheap hotel in the middle of sheerness. No it’s not five star but service was excellent. Can’t remember the last time a staff member showed you to the room. Would definitely stay again.

8/10

Excellent

23 Jun 2025

john

not bad, shower not too powerfull but all in all okay good value for money

Self

2/10

Poor

22 Jun 2025

Jason

Old

Self

6/10

Pleasant

16 Jun 2025

Elaine

Ojay

Leisure Partner

6/10

Pleasant

16 Jun 2025

Malcolm

On arrival your bill & breakfast cost has to be settled before your keys are issued. Which is a first for myself.

Leisure Self

6/10

Pleasant

10 May 2025

Dolores

I didn’t like to said is king size bed but it was double

Leisure Family_with_children

6/10

Pleasant

14 Mar 2025

Jenny

Lady on reception when we checked in was very helpful. The room was VERY small - difficult to move around. We had no hot water the first morning but this was rectified during the day. Our booking included continental breakfast but we ended up only having toast after the first morning as it wasn't very nice & limited choice which was the same every day.

Leisure Partner

8/10

Excellent

03 Mar 2025

Eric

Very nice place relaxing

Business

8/10

Excellent

18 Feb 2025

John

Very nice hotel for what I needed. The guy who checked me in also did the bar and cooked my evening meal, very polite chap. Room was a bit dated but clean as was the bathroom. Bed was ok but wouldn’t want to sleep in it every night. The shower could do with an update. Continental breakfast did the job. Overall I would stay again but I think this hotel has so much potential and is probably a work in progress.

Self

4/10

Poor

10 Jan 2025

Paul

Shurland Eastchurch

The room required refurbishment, there was no blind in the bathroom over looking the high street the extractor fan was noisy and there was no hot water in the sink and the noise from the tap was not pleasant. The mattress on the bed was knackered and required replacing putting a mattress topper on does not resolve the issue. A terrible nights rest due to the poor mattress.

Partner

4/10

Poor

06 Dec 2024

Rob

The property badly needed updating, the room was well below what you'd expect from a 3* hotel and the facilities were poor. The bed headrest had been repaired with electrical tape, the fixtures and fittings were old and in poor condition and the whole place looked like it needed to be refitted. The only positive was the price but on reflection you get what you pay for. I wouldn't stay again and wouldn't reccomend.

Business Self

6/10

Pleasant

29 Sep 2024

Louise

!!!

Leisure

4/10

Poor

26 Aug 2024

Verified traveler

The room to start with had a really bad smell , I had to go and buy some febreeze to spray the room , the carpet had stains all over it and there was thick dust in the corners of the room. Toilet paper was cheap and could see your hand threw it, the bed was not comfy and had no spare pillows also the lights around the mirror did not work so was getting ready in the dark and overall the hotel itself is very out dated

Partner

6/10

Pleasant

31 Jul 2024

Fritjof

O.k. with room for improvement

Let us start with the positives: The bed was one of the most comfortable ones we had slept in away from home, the staff was friendly and helpful, the meals we purchased were freshly prepared and excellent. Cleanliness was acceptable, but could be improved.
Now the \"niggles\": The hotel is clearly in need of refurbishment. The room advertised as \"deluxe\" clearly was not. Shortcomings ranged from dangerous, such as the lack of a non-slip mat in a slippery bath, to annoying, such as the lack of racks to dry towels.
Here is a short list of other ones: No hooks to hang up potentially wet outdoor clothing, only 5 hangers in a massive wardrobe, no hand towels provided, a non-functioning TV because of a defect aerial connection, old-fashioned bath/ shower mixer taps which dripped and left limescale deposits in the bath.
A negative outside the hotel's control was the location of our room no.10 which faced the Eastchurch main street with a pub directly opposite. Friday night was noisy, Saturday night even more so with loud singing up to 1 a.m. on Sunday morning.
During the hours advertised there was someone on the premises all the time, but the hotel was clearly run on a shoestring and staff were often difficult to find. Another fact worth mentioning is that a continental breakfast was included in the price of the booking, but we were not aware of this fact, nor were the staff when we first asked, until they looked at the booking.
A mixed experience, but overall enjoyable.

Partner

6/10

Pleasant

21 Jul 2024

Verified traveler

Beds need replacing

We stayed in the family room avoid if you want the window open as its right above the pub outside area and very noisy the pillows and the beds themselves are very old and uncomfortable should have been changed years ago springs are all collapsed and noisy at every move would i stay here again would i recomend to anyone else no i wouldnt

Friends_and_family Family

8/10

Excellent

14 Jul 2024

Dawn

Rooms need updating

Friends_and_family Family

8/10

Excellent

09 Jul 2024

Shaun

Pillows wasn’t the best but did mention this and they will look into better ones and site was safe and secure aswell as quite all night and early morning staff was very polite helpful and friendly and towels and bedding was nice soft and clean too

Leisure Partner

10/10

Exceptional

08 Jul 2024

Stephen

very friendly, very clean would definitely stay again

Friends_and_family Friends

10/10

Exceptional

30 Jun 2024

Michelle

Was worried when i read the reviews but found our room clean, staff friendly, id say theyve given the place some tlc, we slept well but wouldve liked pillow protectors on pillows and also the mattress had a duvet folded on top so could do with a new one but saying that had great nights sleep. Quiet, comfortable, clean what more can you ask. Would definitely stay again

Partner

10/10

Exceptional

27 Jun 2024

Edward

Perfect hotel for 'Chase the Sun' event

The hotel was excellent value for money, clean, and comfortable and the staff were all friendly.

I booked the hotel as I had entered 'Chase the Sun' and needed somewhere local for the early start on the Saturday morning. The hotel is roughly 4 miles from the start line and with 24hr access was perfect for family who had travelled with me.

Friends_and_family Family

6/10

Pleasant

10 Jun 2024

James

The only thing i can say against our stay is ,the room we was in had a continuous noise ,sounded like a big fan or motor ,not too noticeable through the day ,but night time sounded quite loud

Leisure Partner

10/10

Exceptional

01 Jun 2024

Verified traveler

Great value for money, enjoyable stay

The staff were all friendly and welcoming, each of the rooms have names to add some character, there are many facilities available to use: gym, sauna, jacuzzi.

Friends_and_family Family

8/10

Excellent

31 May 2024

KENNETH

Staff were helpful, Car Parking was convenient, Room was clean and functional.

Business Self

8/10

Excellent

19 May 2024

Alan

The hotel was in a great location for getting about, and the hotel is lovely but just needs a bit of TLC in a couple of places. Other than that, the people in the 3 rooms I booked are all happy with our stay

Leisure Friends

10/10

Exceptional

06 May 2024

Alla

Ok

Leisure

8/10

Excellent

01 May 2024

Stephen

Nice stay

It was a nice room the staff a very friendly and helpful. They can be hard to find but if you wait they do come. The shower in my room did not have much pressure but it worked. The bed was nice and the food was great

Self

4/10

Poor

14 Apr 2024

Lucy

Very basic room. Very dirty bathroom - dusty edges and sticky floors. Lighting was awful - no bed side lamps and bright bulbs. Our room was above the londis which has a beeping door whenever anyone opens it.

Leisure Friends

10/10

Exceptional

01 Apr 2024

Alla

Evrefing

Friends

6/10

Pleasant

01 Apr 2024

Christine

The staff were friendly and welcoming, stayed in room 16 nice size,but no heating was on and felt chilly in the room,the bed was classed as a king-size its more a small double.
The bathroom was a nice size with a jacuzzi bath but the jacuzzi wasn't working which wasn't a problem for me, there was tea and coffee facilities in the room ,there was no noise from the pub that i heard .
Would i syay again probably as it was cheap and cheerful.

Leisure

10/10

Exceptional

20 Mar 2024

Garry

Lovely place to stay if you like it quiet, staff so friendly and room was really nice and clean. Enjoyed our stay.

Leisure Partner

8/10

Excellent

09 Mar 2024

Karen

Staff are fabulous , very friendly and enjoy making their guests feel special. Had a great stay, will be back

Leisure Partner

8/10

Excellent

06 Mar 2024

Colin

Our suite was fantastic. The manager was very attentive his staff was new and learning. The bar not having draught beers was poor. The spa and jacuzzi was great. Breakfast was 50/50 evening food was filling.

Leisure Family

6/10

Pleasant

10 Nov 2023

Christine

A warm and friendly welcome. Hotel met our needs.

Friends_and_family Family

10/10

Exceptional

22 Oct 2023

Jackie

Me and my Sister stayed for one night and the staff were very kind and ever so helpful. Lovely room and it was just what we needed for a couple of days in Leysdown. Very reasonable priced. We will definitely go back there again.

Leisure Family

4/10

Poor

18 Oct 2023

Sonja

Room was cold, no jacuzzi bath as advertised, smaller bed than stated. Uncomfortable bed. Breakfast was meant to be included but we got told we had to pay £5 each…
If you are looking at staying here I highly recommend taste buds the burger van across the road does breakfast, chips, burgers and even steak!!

Partner

10/10

Exceptional

03 Oct 2023

timothy

Free membership to the gym and sauna

Leisure Friends

4/10

Poor

24 Sep 2023

Barbara Ruth

Doors missing on cupboards. Walls paper thin. Kept awake most of the night from the sounds of the couple next door having sex. Also beds were very lumpy

Leisure Partner

6/10

Pleasant

07 Sep 2023

Joe

The hotel itself seemed ok but we were only there one night and didnt spend a lot of time there. The bed sheets were clean but the room itself wasnt. It looked like years of thick grey dust built up on the light fitting, floor needed hoovering too. Staff were friendly and helpful. Ok for a very short stay if your not expecting much

Leisure Partner

8/10

Excellent

14 Aug 2023

Verified traveler

Perfectly serviceable no frills accommodation

Given previous reviews, I was pleasantly surprised by our stay at the Shurland. Yes, the room was basic and a bit tired but it was perfectly serviceable and the staff were very pleasant, attentive and helpful. Our ensuite was spotless, and bedding and towels were clean and fresh. Our room faced the road (with a view of the castle pub) so there was quite a bit of noise from the street, but this was not the fault of the hotel. We can't comment on breakfast (we didn't eat in the hotel) nor the spa or gym (these facilities were closed during our stay). If you're looking for a luxe stay, The Shurland is probably not the venue for you - but as a place to sleep, it was perfectly fine!

Partner

6/10

Pleasant

08 Jul 2023

Donna

Needs tlc

Wasn’t as bad as other reviews made out. A pleasant chap on reception, although communication was a little tricky, we got there through a bit of charades, the room was dated and there’s no bar/restaurant as advertised. In our room the Tv was fixed to the wall where you couldn’t watch it from the bed. Towels smelt musty. A budget hotel, ok for an overnight stay if on business. I’d be well upset if I was on holiday!!

Business

8/10

Excellent

25 Jun 2023

Jegor

Clean hotel rooms , big gym and nice jakuzzi :)

Leisure Partner

2/10

Poor

09 Jun 2023

Verified traveler

Terrible!

Had used this hotel previous and had a good stay. Arrived this time, checked in and went to room and very quickly turned around and checked out. Room was dirty and grubby. There was only one pillow on a double bed. didn't do a full inspection as i saw enough straight away. went back to reception and aired my complaint to be greeted with \"oh Ok then\" no apology, no trying to sort the issue or offer of a different room. He really didn't care. I since put a complaint in via Hotels.com and asked for a refund as never stayed as it was that bad and they haven't been helpful either.

Business

2/10

Poor

22 May 2023

Sanna

I got bites around my ankles as soon as i got into the room, floor had not been vacuumed, cups were dirty, bathtub needed a scrub. Really disappointed.

Business Self

4/10

Poor

01 May 2023

Danny

Restaurant and bar not open even for guests nowhere to eat atound hotel

Leisure Partner

2/10

Poor

15 Apr 2023

Steven

Rubbish will never book again

Hotel was clean but dated. Service was not good booked room with buffet breakfast but never got any breakfast even after showing our confirmation Evening receptionist was polite but daytime one was quite rude. Asked for owners contact details to complain but was told he did not know who owner was. Not very helpful so left without breakfast as restaurant was locked and they had no intention of providing any food. Bar was there but could not use

Partner

10/10

Exceptional

10 Mar 2023

Jean

Nice room , bed very comfortable. The man at reception was very helpful .

Partner

8/10

Excellent

09 Mar 2023

Melvina

Very clean and comfortable bed. Emmanuel was a very kind and helpful staff.

Business

2/10

Poor

21 Feb 2023

Poppy

Worst hotel in the country (Black Mould)

This is the worst hotel I have ever stayed at by far. Black mold on the windows of the honeymoon suite, Jacuzzi bath that is broken. Very squeaky four poster bed. When highlighting to the manager the cleaning staff became abusive. The receiption staff tried to charge 5 pounds per person for breakfast which was included in booking. There is no hot food available for breakfast only stale crumpets and muffins, Dirty glasses and cutlery. The manager stated the locals are happy with the condition of the rooms which will explain what sort of people stay and work at this hotel. Avoid at all costs if you want a clean healthy night stay. Avoid taking your children here as it would be damaging to there health and given the abusive behaviour from the cleaners when trying to speak with manager it would not be suitable for a yound child to see or hear that behaviour from an adult. Due to Corona virus you would think there are measures in place to ensure the hygeine is the top priority. Hotels have refused to give a refund

Partner

10/10

Exceptional

15 Jan 2023

David

The stay was great lovey spacey rooms comfortable bed. Easy to get to breakfast was Lovelly.

Leisure Partner

6/10

Pleasant

27 Oct 2022

Troy

The hotel room and the staff were great. However, the attached restaurant didn’t have any food so was shut. The diners around the place were shut on a Tuesday or took cash only. In the end I bought a jar of Nutella and bread to make dinner. The gym while functional was very dated. The general impression I got was that sheerness is a very low income area.

Leisure Self

2/10

Poor

20 Sep 2022

Keaton

This was so bad I rebooked hotel and are fighting for a refund which you guys are meant to be chasing it up I had blood mould and dirty marks all over the pillows and I had a hole in the bath which was sharp it was all dirty in the bath toilet roll holder hanging off the wall it’s unacceptable for £180

Leisure Family

8/10

Excellent

24 Aug 2022

Alexandra

Great for the price

Pros: Clean and tidy, good value. Cons: double bed mattress a little thin, our family room overlooked the bar area (but thankfully no one was partying that night), and no breakfast included.
Overall a decent no frills stay.

Friends_and_family Family

4/10

Poor

23 Aug 2022

kenneth

Three star don't think so.

we stayed in the same room (3) last October so most of these observations are the same as then. Bathroom, mould in shower tray, handle missing from inside of shower door, toile roll holder broken just a screw sticking out, towel rail would be nice to be able to reuse towels cupboard door needs replaced, Bedroom, mirror light not working, only one bed side cabinet, no bed side lights. mismatched cups, walls full of holes, large fan was supplied but it was filthy, and lack of sockets, bedding was clean but marked, tv remote not working tv held in cabinet with 4 exposed screws, door closers need adjustment need to be superman to open the door. Bar, prices are extortionate and canned beer (john smiths) same round over the road (draught john smiths) £5 cheaper, breakfast buffet was well stocked unlike last October, but still no chef we have family experience of four visits over the past 3 years and there as never been a chef, so no cooked breakfast available. in the early morning before doors are opened there is a musty smell. The purpose of our visits was to see family, and this visit a bereavement so we no longer need to visit. Thank goodness.

Friends_and_family Family

2/10

Poor

22 Aug 2022

Nicola

Don’t even £50 would be expensive!

The initial welcome and check-in was underwhelming. No real service, enthusiasm or seemed interest.
We arrived later than we’d hoped, to be told the restaurant shut at 8, so wouldn’t be able to get food. Told when breakfast was & about 24hr access door as reception would be shut.
Got back to room after being out, to find bed was broken on one side. No one around to mention it too, so slept at opposite end of bed, so feet were at the head board, also on the downward slope (rather than head). Following morning, no one was in the restaurant to greet & no cooked food was on offer. The continental breakfast consisted of a warm/cold drink options, yogurt, toast (brown or white), ham &/or cheese triangle…that looked sweaty or not fresh. The toaster doesn’t toast. The coffee was weak, a yogurt had mould inside the seal upon opening. When explaining/ complaining to the maitre de/ receptionist about dirty bowls and the breakfast there was no apology, a short response which was followed by muttering under his breath. When complaint was then officially given for room & breakfast (with photos), and asked if we could be moved to another room, we were informed that he had to talk to his manager. When we returned later that morning we were told we had to email the manager, I then asked for the email address & was told to use the hotel address to raise complaints.
We were on the island for a wedding & were not the only one to have a negative experience!!

Partner

4/10

Poor

04 Jun 2022

Siobhan

Lacking basic housekeeping

Stayed 2 nights with a friend for a wedding on the island.
I really wanted the bad reviews to be wrong and to redress the balance but sadly not.
Hanging baskets go there to die clearly, as there are 8 or more of them hanging from rusty hangers outside, just by taking them down the hotel would look a bit better!!
Check in was at 2. But on arrival at 2.10 the room was not ready and was still being “cleaned”.
We told the man on reception that it wasn’t a problem and that we would come back later after getting a bite to eat.
We returned around 5 pm to the man on reception and the man from the gym watch my friend and 1 struggle through the door with suitcases and wedding attire and various bags.
We were given no instructions just handed a key, room 18.
The bedding was crisp and clean, but that’s as far as it went on the positive.
An old kettle base, hardwired into the wall was left hanging and another kettle with base was placed next to it.
Inside drawers littered with used cotton wool, grit, dust etc, had to clean before we could put our clothes in.
Carpet stained, blur toothpaste on wall, questionable brown stain on wall, bath panel disintegrated, panel missing from wardrobe, no information book, no idea what time breakfast was, radiator rusted, taps spin around independently and drip constantly, water damage everywhere.
If you are having the very basic breakfast, leave plenty of time as the archaic toaster takes forever.

Friends_and_family Friends

6/10

Pleasant

03 May 2022

Liam

I suppose you get what you pay for. This place was cheap and you don't really get much for the price. The rooms need a lot of work (old furniture, bathrooms from the 80's, TV's don't work etc.). It wasn't helped by the fact that they didn't have a chef so the only restaurant in town was therefore shut and breakfast was continental only. The pub over the road (Castle Inn) was good though and the barman in the hotel bar was nice.

Leisure Partner

2/10

Poor

31 Mar 2022

Andrew

Terrible place to stay

Terrible place to stay, would not recommend
The hotel was terrible and very dated, the beds were so awful it gave me back ache, not to mention I felt that I wasn't the only living in the room.
BOTH of my rooms where noisy in need of some major repairs there was mould in the bathrooms and just overall a bad hotel room even if it's for one night, I would not recommend! sleeping in the car it would have been better.
Moved hotel and lost money but at least got some sleep.

Business

2/10

Poor

17 Mar 2022

NANCY

Rowdy guests, unclean room, liar staff

Anti social guests and poor room, booked a room for a wedding on the 5th of March, we came in and dropped off our bags before leaving to go back out (about 10mins), the room smelt of smoke & there was a sweet wrapper from the previous guest on the side. My partner had a bad feeling about the room so luckily he stopped drinking. When we got back we were met at the door by a girl shouting down the phone, she followed us round the 24 access door and we were met with another male guest. We went into our room & the guy said at least you're not in room 3 it stinks of sewage - the 2 guests then decided to have a screaming match as they had lost their room key & there were no staff on site to assist. This went on for about 20minutes and got louder & more aggressive until we decided to leave before it became unsafe. We quickly bundled our stuff in bags and hurried to the car as to not bump into them. We were not able to leave the key on the reception desk or in the room for fear that our room would be accessed & we would be blamed for any damage. We returned in the morning (did not have our breakfast which was included) & complained to the member of staff who advised that there were several complaints about it, there was also a road sign outside that had been smashed to bits, we requested a refund & she asked the manager Sasha to call us. The manager called & advised that if we wanted a refund we would need to go through hotels.com – we did & when they contacted the hotel they only au

Partner

10/10

Exceptional

16 Mar 2022

Raymond

Great food and service staff are friendly and helpful would definitely recommend this hotel.

Business Self

4/10

Poor

20 Feb 2022

Simon

Room was really dirty.

I asked to move they moved me and was just as dirty as the other room

Self

6/10

Pleasant

23 Nov 2021

DARREN

Darren

The hotel needs and good coat of paint. Service was slow but good once they see you was there waiting. About right for the price.

Business

4/10

Poor

15 Nov 2021

Dawn

Take notice of the reviews

As a family we decided to use this hotel regardless of it’s reviews as we thought that surely it couldn’t be that bad, well it was. We were made to feel like we were an inconvenience and some of the staff never even smiled. They told us that the continental breakfast was not included when it clearly states it on the website that it is and it was on our confirmation email too. One of the guests found a hair in their breakfast. Staff were hard to find when you needed them. The bin in the bedroom had a face mask in it as well as other bits of rubbish. Overall not a good experience and we will definitely not be booking there again.

Partner

4/10

Poor

15 Nov 2021

Luraine

Disappointed stay

Half hotel refurbished and was put in the old part as did not know hotel was being refurbished. Food not good and had to find someone to serve us at bar. Overall was very disappointed. The double bed was just two beds pushed together very uncomfortable.

Partner

10/10

Exceptional

08 Nov 2021

Lavinia

Enjoyed ourselves as usual looked after very well

Greeted well as always hotel very clean and tidy all the staff looked after us as usual all doing a grand job

Partner

6/10

Pleasant

28 Oct 2021

kenneth

Two night stay.

I always travel with a multitool so was able to carry out minor repairs in the room, like toilet roll holder hanging off the wall as was the coat hanger. The toilet brush was absolutely disgusting. Continental breakfast was a joke cereal and yoghurt, bread did eventually appear to make toast, hot water for teas and coffee was supplied in a vacuum pump pot which was just luke warm. cutlery and crockery were dirty. needs a good sorting out and and some organising introduced, plus sort out the tea and coffee. for the two nights we stayed there was no chef so no evening meals.The final straw the bar closed at 8pm.

Partner

10/10

Exceptional

03 Oct 2021

Lavinia

Great stay

Good as always

Partner