Name: Brandshatch Place
Address: Brands Hatch Road, Fawkham, DA3 8NQ, GB

4/10

Poor

12 Jul 2026

Edward

The hotel was very poorly staffed throughout our stay. 75%+ of tables had dirty glasses / empty bottles that needed clearing. All draught options were off at the bar and we were charged 20% service for opening 2 bottles of beer. The spa was ok but very tired. The changing rooms had a lot of broken plastic worksurfaces. The pool itself was ok but had clearly had a rushed refurbishment with a poorly fitting pool liner. It all felt quite claustrophobic. The jacuzzi was way over-chlorined with a lot of foam. The room was ok, nothing particularly stand out considering the price of the experience. All in all a high end price for a very very average experience. Would avoid unless there was significant investment in facilities and staff. (That said, food was a pleasant surprise the restaurant was nice)

Partner

6/10

Pleasant

12 Jul 2026

Carlos

Great food served at both dinner and breakfast by really helpful and friendly staff. Good included spa facilities.

Partner

10/10

Exceptional

28 Jun 2026

Ruhinour

Everything was perfect. Amazing staff clean areas wonderful atmosphere

Partner

8/10

Excellent

15 Jun 2026

Melanie

The hotel is set in lovely grounds, and the reception staff were very welcoming and friendly on arrival. Room 1, was clean and well presented, however, the double bed was quite small for us we probably should have upgraded our room. While comfortable enough, some of the rooms could benefit from modernisation to bring them up to date. One thing worth noting is that the hotel has a lot of stairs and split-level areas.
We made use of the terrace area on our first day when the weather was nice. Unfortunately, it felt a little neglected and could do with some TLC. There were quite a few cobwebs, cushions were scattered around, and it lacked atmosphere. It felt as though chairs had simply been placed there without much thought given to creating an inviting space.
Our main reason for visiting was to use the spa facilities. The changing rooms were extremely hot as the air conditioning appeared to be broken. There was also maintenance work taking place, which created some noise while we were trying to relax by the swimming pool. At one point, condensation was dripping from the ceiling onto the indoor lounge area, making the spa feel rather stuffy.
The sauna and steam room were both enjoyable, and the hot tub was a pleasant temperature. There was visible soap scum aro around the edge, and it appeared unusually foamy. Breakfast offered a good selection of options, allowing us to choose exactly what we wanted. Everything was well presented and freshly cooked.

Partner

8/10

Excellent

04 Jun 2026

Nicola

This hotel is set in lovely grounds. The hotel was a manor house, I believe. I would say that my room required a little tlc with attention to detail. The reception staff were amazing, very welcoming and super helpful. We ate in the bar. I would say that the bar menu is limited, not sure why, when the restaurant has an open door to the bar, I could see restaurant customers eating their food, I was that close. It is table service in the bar; however, we were not offered additional drinks and had to go to the bar. They could make more money if they tended to their customers. It wasn't busy when we were there, the staff were new, and the hotel manager seemed to be very busy. All that said, I would probably stay there again, as it is the best hotel close to the Brands Hatch circuit.

Partner

10/10

Exceptional

04 Jun 2026

Lisa

The grounds are particularly beautiful and a pleasure to walk through, which we did over 2 days, on our way to Brands Hatch circuit which is a 12 minute walk to the Paddock Entrance. We had a standard double room, ample in space and very clean, quirky bathroom, lovely towels and very comfy bed. TV could’ve had more channels and a fridge would’ve been useful. Didn’t use the spa or restaurant so can’t comment. Overall ambience and service was great and would definitely stay again as proximity to Brands is perfect.

Partner

10/10

Exceptional

22 May 2026

Paul

Wonderful place, staff excellent.

10/10

Exceptional

21 May 2026

Stephanie

Welcoming staff, beautiful room, lovely grounds and plenty of parking.

Partner

10/10

Exceptional

17 Apr 2026

Azhar

Extremely helpful lady (Ina) at reception. Room excellent, ample parking, near Brands Hatch circuit.

10/10

Exceptional

13 Apr 2026

Stuart

Really comfortable rooms, lovely spa facilities but exceptional service from staff the stand out reason why we will come again another time

Family_with_children

8/10

Excellent

13 Apr 2026

Helen

Room could do with a little extra upkeep. Staff in the hotel were excellent. Spa area is small but perfectly functional. Pool was lovely and warm.

10/10

Exceptional

09 Apr 2026

Philip

Lovely, friendly staff, great room and excellent breakfast

Friends_and_family Family

10/10

Exceptional

24 Mar 2026

Kelly

Parking was perfect the room was spacious and the spa was so quiet and peaceful

Partner

10/10

Exceptional

13 Mar 2026

Simon

All around great experience

10/10

Exceptional

24 Feb 2026

Wan Man

Staff members very helpful, Food very good,SPA centre very clean.

Partner

8/10

Excellent

30 Dec 2025

Mark

Welcoming hotel
Great food
Quiet nights sleep
Easy access to M25

Partner

10/10

Exceptional

23 Dec 2025

Lorna

Front of house amazing, food excellent and room stunning. Definitely returning

Leisure Partner

6/10

Pleasant

09 Nov 2025

Haresh

H

6/10

Pleasant

05 Oct 2025

Jo

What made my stay enjoyable was the Absolutely LOVELY Staff who work there.

The hotel is badly in need of a complete refurbishment. It is tired and old fashioned.

The breakfast was lovely. Another sausage would have been good.

Leisure Self

8/10

Excellent

18 Sep 2025

LINDA

I night stay

Room far too hot you couldn't turn down the radiator as the control was broken. Radiator too hot to touch. So bad nights sleep. Hairdryer blew up when I went to use.

Partner

10/10

Exceptional

15 Sep 2025

Beverly

Had a lovely stay and dinner was great would recommend

Leisure Partner

8/10

Excellent

06 Sep 2025

Stephen

Review

We have stayed at the Hotel before and it is dog friendly and very convenient for the Channel Tunnel. The staff are very friendly and the rooms for pets are comfortable.

Partner

10/10

Exceptional

26 Aug 2025

Kelle

Staff and facilities were perfect

Leisure Partner

8/10

Excellent

23 Aug 2025

Kellie

Spa and gym good. Mattress too soft. Breakfast wasn’t included in the room price and is very overpriced,

Partner

10/10

Exceptional

22 Aug 2025

Amanda

Very friendly, carried Suitcases, very clean, comfortable with a lovely view.

6/10

Pleasant

09 Aug 2025

Jodi

Room was adequate. Was expecting a little more for the money.
Had bed and breakfast, I arrived at breakfast about half hour before the finishing time. As there were no tables had to sit in the lounge area. Order was taken, had to walk back and forth just to get milk for tea, then had to ask for butter. Only asked for scrambled egg and bacon and it took ages and didn’t want it by the time it came

Leisure Partner

10/10

Exceptional

04 Aug 2025

Lauren

Great hotel - good value for money!

Thoroughly enjoyed my 24 hours here, every staff member was super friendly and helpful.. I came very unprepared forgetting my toothbrush & phone charger but they had both covered with a smile.. was really impressed with the food (3 ladies all really enjoyed our meals), spa was nice with pool, steam, sauna and jacuzzi / hydro pool. It’s all a little dated overall but you can use it for the rest of the day even after you check out! Rooms came with irons (always a bonus), tea / coffee & biscuits, the bed was really comfy. I thought the stay was really good value for money… loved it!

Friends_and_family Friends

10/10

Exceptional

03 Jul 2025

Johnny

Great hotel and good price

Friends_and_family Family

10/10

Exceptional

30 May 2025

Fiona

I thoroughly enjoyed everything about my trip! They were so accommodating especially to my dog! The receptionists Debbie and Ina were exceptional and Tamsin was amazing! The food was absolutely delicious and I can’t fault anything at all, I will definitely be coming back very soon!

Self

10/10

Exceptional

14 Apr 2025

Verified traveler

Good stay helpful and polite staff
Room comfortable
Breakfast excellent

Partner

10/10

Exceptional

24 Mar 2025

david

Weekend stay

Staff were extremely well trained and friendly, we felt all the staff that we came across went out of their way to look after us. The facilities in the Health and Spa centre were impressive, we were given a nice tour. Parking was easy, plenty of spaces. A lovely hotel for a short stay in a great location would definitely recommend.

Partner

8/10

Excellent

22 Feb 2025

Jessica

Great getaway

We had a great stay at the hotel, the room was comfortable, good range of tea and coffees.

There was no running water when we checked in (and disappointing that we weren't told this at the check.in desk) but it was resolved within the hour.

No robe and towel for the spa in the room so we had to dash back and forth there.

The spa should close at 8pm on Saturdays but we were asked to leave at 7.40. This was made up for by being able to use the spa after check out the following day.

The breakfast was delicious, especially thw sausages.

Partner

10/10

Exceptional

28 Jan 2025

tarik

Very nice

Business_and_leisure

8/10

Excellent

27 Jan 2025

Christopher

A good night staying here just before Christmas. Restaurant was outstanding. Bar area could do with attention to Ambience….it was very lacking…the only comfortable armchairs were taken all evening so the only option for a drink was either the very unromantic stools….or the massive soulless bar room with bright lights and not much else….no fire no nothing. We stayed in the room instead of the bar for this reason.

Leisure Partner

8/10

Excellent

26 Jan 2025

Frank

Great staff

10/10

Exceptional

04 Nov 2024

Sean

The best hotel experience we have ever had!

To date, this has been the best hotel experience we have ever had!

The staff really make it exceptional, they were attentive, and a pleasure to interact with.

We will be coming back for sure to try out the Spa. We were only here because we were attending an event at the Race track. But now we know how good this place is.

Business

6/10

Pleasant

01 Nov 2024

jonathan

Very underwhelming. The room was quite basic, dated but comfortable and clean. There was a lot of dust by the spa. The spa facilities were tired, small and very busy with people using the gym which I’m assuming is open to non guests.
There were families in some of the rooms which meant that the loud noises and screaming/ banging made for a very un-relaxing evening. Quite the opposite of what I expect from a spa. Thankfully the lovely and very helpful reception staff upgraded me to a new, quieter room. The breakfast again was very underwhelming. Where it said plum tomatoes with the full English, it was a a pretty raw basic shop tomato.

Leisure Self

10/10

Exceptional

21 Oct 2024

Gary

Friendly welcome

All the staff were really friendly and professional. Would highly recommend this hotel.

Partner

6/10

Pleasant

06 Oct 2024

Joanne

This was a very nice place to stay. The staff were very nice and the food was great but unfortunately we did not get the relaxing break we intended to as we were woken up by horrendously loud creaking floorboards from people walking around in the room above at 5.30 am ! The creaks were so loud and constant they kept us awake . We reported this to reception but no apology and nothing done to rectify.
Would not stay in room 12 again.

Leisure Partner

10/10

Exceptional

06 May 2024

neil

Nice stay, staff were great!

Partner

10/10

Exceptional

17 Apr 2024

JANET

The staff were friendly, approachable and professional, nothing was too much trouble.

Leisure Partner

10/10

Exceptional

17 Apr 2024

Nicholas

The staff were all really friendly and helpful, in particular Chris the bar manager and Debbie on reception

Business Self

10/10

Exceptional

14 Apr 2024

Charlotte

Perfect stay.

We came to the hotel and spa for our anniversary.

The food was really nice, staff were all amazing. The hotel was clean and all the facilities were available. We will definitely be coming again.

Partner

8/10

Excellent

10 Mar 2024

Verified traveler

Good spa, sauna and jacuzzi were highlight !

Partner

6/10

Pleasant

26 Nov 2023

Richard

Very disappointed with our room. Paid for an executive double room. Had no view as windows were frosted and the shower was rubbish. Great If you was 5 foot but for me the head was at my chest and it flooded the bathroom. Also I called ahead as it was my partners birthday to have a card at dinner or in the room to make it a little special for her and we got nothing. Disappointed to say the least. d

Leisure Partner

4/10

Poor

11 Oct 2023

Daisy

Run down and overpriced. Receptionists are lovely but booking staff horrid.

10/10

Exceptional

25 May 2023

Rich

Great staff, good breakfast

Leisure Partner

8/10

Excellent

16 May 2023

lisa

Lovely grounds but the rooms could do with a bit of TLC .
The staff are fantastic, so friendly and helpful. Although the restaurant is expensive the food was wonderful.
Would definitely go back .

Leisure Partner

10/10

Exceptional

13 Apr 2023

Peter

Superb hotel and spa facilities. Excellent restaurant for dinner and breakfast. Extremely friendly and welcoming staff in all areas. 👍👍

Partner

10/10

Exceptional

29 Mar 2023

Verified traveler

Super hotel.

Lovely staff. One of our party has mobility problems and they went over and above to help, including an upgrade to a accessible room.
Breakfast was great!

Friends_and_family Family

10/10

Exceptional

31 Oct 2022

Nicola

Fab stay

Food and staff were amazing!
Rooms comfortable and slept well.

Partner

10/10

Exceptional

22 Oct 2022

Adam

Enjoyable stay. My second. Excellent and really helpful staff. Will definitely go again.

Partner

10/10

Exceptional

18 Oct 2022

Richard

Amazing place.

Business

10/10

Exceptional

03 Oct 2022

Timothy

Lovely position, really convenient, very helpful

Great Staff. Really helpful and they were real.

Self

10/10

Exceptional

12 Jun 2022

Lyndsey

We spent a fabulous two days here for a birthday celebration , excellent service from all the staff who couldn't do enough for you & a big thank you to the receptionists who both went the extrs mile for us.

Leisure Partner

8/10

Excellent

19 Mar 2022

Colin

Love the location and the spa

Leisure Partner

10/10

Exceptional

28 Aug 2021

Emma

Spa break

A brilliant relaxing stay.
Loved the food, the swimming pool and received a really warm welcome from all staff.

Self

10/10

Exceptional

19 Aug 2021

Verified traveler

One night business trip

Luxury hotel, stylish and comfortable. Excellent staff, helpful and friendly.

Business

10/10

Exceptional

15 Jun 2021

Verified traveler

Amazing hotel

Was a very nice stay , staff was very nice and made us feel welcome , the whole place is lovely and we plan on coming back to stay very soon x

Partner

10/10

Exceptional

10 Jun 2021

Stewart

Fabulous stay!

I had a brilliant stay. The staff were all fantastic, especially Ella in the restaurant.
The gym was fab and the pool/spa perfect.
I’ll
Definitely be staying here again when I’m in Kent

Business

8/10

Excellent

07 Jun 2021

Verified traveler

Nice countryside hotel in a picturesque setting. Helpful staff who ensured we really enjoyed our spa break.

Leisure Family

8/10

Excellent

17 Sep 2020

Cheryl

Staff are all very helpful with Ella and Ellie standing out for service. Lovely big gym and Swimming facilities, pool arrangements are a little confusing but this is due to Covid. Property could do with a few areas looking at like the tape on the window in the dining room and signage around the hotel. We found it difficult to find our way to and from Spa. Plenty of signs if you are in certain rooms.

Leisure Partner

8/10

Excellent

16 Aug 2020

Paul&Maxine

A picturesque and pleasent Manor House hotel set in beautiful grounds. The staff from beginning to end were warm, friendly and helpful. We felt very welcome and as we were celebrating our anniversary, the simple extra touches made the experience unique!!
Met Cliff -Manager who too, with ALL the staff were amazing!! Masssge and Spa day was great and afternoon tea a 'must' in the grounds
Room was clean and comfortable and food great. All in all a wonderful time spent with wonderful people.
Thank You Brsndshatch Place Hotel.
Paul and Maxine. 🙂

Leisure Partner

10/10

Exceptional

26 Jul 2020

Debbie

The staff where absolutely brilliant.
Hard working and so polite.
We had dinner last night, and we all had the steak and it was cooked too perfection.
We will definitely be back.
Please pass on thanks to your fantastic staff
And we loved the personal message from the manager.

Friends_and_family Friends

10/10

Exceptional

17 Mar 2020

alan

Great stay.

My only negative was too many cushions on the bed and an earlier breakfast is usuful for people who need to be somewhere. Apart from that it was great.

Friends_and_family Friends

10/10

Exceptional

15 Mar 2020

Michelle

Lovely venue for a party or celebration.
The staff are great

Friends_and_family Partner

6/10

Pleasant

04 Mar 2020

Peter

Expensive meal

This is a very nice hotel but there were 2 things that annoyed me:
1. The meal in the restaurant was the most expensive meal I have purchased in over a year at over £60... and I stay in hotels for 1 or 2 nights per week, every week with my line of work. I'd expect the meal to cost around £40 -£45 for what I received. £11.50 for a glass of white wine of unknown origin seemed excessive.
2. The bedroom door had very large gaps around it and the hallway was quite cold (mid winter, frosty night), so the drafts meant I could not warm the bedroom. I overcame this by stacking the cushions that had been on the bed along the floor of the door and half way up the side. It didn't fix the problem but did reduce it.

Staff were all very friendly and helpful.

Business

10/10

Exceptional

02 Mar 2020

Maxine

Excellent service

Excellent service - received an upgrade. The room and breakfast was fantastic. Brilliant service from staff very considerate and kind. They returned my diamond rings and toiletries I accidentally left in my room - very honest. Delighted can’t wait to go back.

Partner

6/10

Pleasant

03 Feb 2020

Verified traveler

Overall this is a nice place to stay. However, the room we were allocated (room 9) was right by the lift, so we suffered from the associated noise. If we hadn’t have gotten to the venue fairly late I would have asked to have been moved.
The staff were all friendly and welcoming but as we were going to an event locally in the evening and had an early start the following day, we didn’t try the restraunt or any of the facilities.

Leisure Friends

8/10

Excellent

02 Feb 2020

Verified traveler

Lovely food .Swimming pool small and filled with oots of children who wernt staying

Leisure Friends

10/10

Exceptional

18 Jan 2020

Julie

Great stay

From reception to check out lovely staff. Friendly helpful . Great spa gad a lovely swim and sauna .dinner was great .I had Mushroom and pearl barley risotto. Very well cooked and big portion.wine quite pricey and mo tomato juice for a bloody Mary!. Restaurant staff very attentive. Comfortable room bed could have bee6a king size. Breakfast lovely had scrambled eggs and smoked salmon. Room had ironing board nice selection of teas. Powerful shower.
Definitely be back in summer enjoy the outside spaces .

Partner

10/10

Exceptional

12 Jan 2020

Angela

one night break

All the staff were young, very efficient and helpful, could not rate them high enough. We were only there one night but it was excellent. From Reception, bar, dining room and leisure suite, everyone was great.

Only issue really were the roads getting there which are quite narrow and not easy in the dark. But only 7 miles from Bluewater if you want to combine with shopping.

Partner

10/10

Exceptional

07 Jan 2020

Verified traveler

There is nothing to dislike. The hotel and spa are amazing. We've been going there for over ten years. Very romantic place to go too as well.

Leisure Partner

6/10

Pleasant

04 Dec 2019

Verified traveler

Bedsheets were not changed after our first night eventhough we requested our room to be made up

Leisure Partner

6/10

Pleasant

17 Nov 2019

Verified traveler

Not as good as other Hand Picked hotels. The decor is quite shabby and the spa facilities not particularly good.

Self

6/10

Pleasant

07 Nov 2019

Verified traveler

Friendly staff and nice old building. We stayed in a suite, but when compared to other suites we've previously stayed in it was very small and there wasn't much extra provided in the room. Tv was positioned so low to the ground that you couldn't see the screen when in bed. This could easily be rectified by putting tv on the wall. Red mould on tiles in bathroom. Black mould behind silver plug on bath. Dust in bedroom. Only one dressing gown was provided even though there were 2 guests. Ate in restaurant and food was good other than one cold desert which was replaced but sadly the plate was cold which meant the 2nd desert brought wasn't much warmer but thankfully the custard was warm and tasted nice. Just a shame things weren't better considering the amount paid for the room. Could of complained but didn't want to ruin our stay.

Leisure

10/10

Exceptional

31 Oct 2019

Kevin

helpful staff. good spa, good breakfast choice, nice quality bedroom

Business

6/10

Pleasant

28 Oct 2019

Verified traveler

I love going on spa weekends with my partner. This is the first time I’ve officially not liked the hotel and the rooms are really run down.

Leisure Partner

2/10

Poor

23 Oct 2019

Geoff

Great diet retreat!!!

As a resident I was amazed to learn that I couldn't book a restaurant table on the evening of my stay.

I was advised that the restaurant was fully booked and they couldn't take any more orders in case people stayed at their table longer.

I was told that I could order from the bar menu and when I asked about ordering from the restaurant menu in the bar was told this would be ok.

When I came down to the bar the only place to eat was in the tiny bar area and from low tables. The bar staff knew nothing about ordering from the restaurant menu and were even more clueless about the beers they had.

The reason for only being able to use the bar was because a 70th party in a private function rooms had occupied the lounge area.

I checked the restaurant 3 times during the evening and there were plenty of free tables.

It was obvious the focus was on catering for the birthday party rather than getting more staff to cater for their actual guests.

The hotel is remote there is nothing nearby to get food from and I usually book this hotel so that I can have a beer whilst at Brands and don't have to drive afterwards.
I posted a check in review on booking.com an was met by the general manager upon checking out who to be fair offered me a form of consolation but in hind sight I still feel the hotel were more interested in making money from the birthday do than focusing on their r
guests.

I'd add that as a diabetic this situation is not acceptable!

Friends

8/10

Excellent

10 Oct 2019

Mark

Got upgraded but have to say the view was horrible. Also it said a 10 minute walk to brands hatch but more like a 10 minute drive.

Partner

6/10

Pleasant

17 Sep 2019

E

great in many ways - but maybe eat elsewhere...

The staff on the front desk and housekeeping were exceptional (gold stars awarded) and made my visit. bar staff were lovely when you could find them. A hotel of this size only had one open bar - no good if there is a wedding on but other guests want a drink or somewhere to sit that wasnt part of the wedding party.
the biggest thing that let it down was the food quality. eggs benedict was an untoasted muffin (hard going to chew), one slice of packet machine cut preformed plastic ham (tasteless and full of preservatives), swimming in jar bought hollandaise sauce (very nice and I didnt mind the quantity) over two beautifully poached eggs. Very poor value for the price - but the good staff balanced out the bad

Self

4/10

Poor

27 Aug 2019

Emma

Beautiful setting, lovely hotel.
We arrived late on Sunday night to enjoy a quite relaxing evening to be kept awake by a very loud disco from a wedding reception happening just under our room. After the music had stopped we were then kept awake by a van bring loaded up right outside.
Woke up very tired and not rested.
Disappointing stay.

Partner

8/10

Excellent

20 Jul 2019

Verified traveler

The hotel was set a a beautiful location and has lovely grounds.

The restaurant menu is a little restricting and uninspiring and we had a new waitress who very obviously had no training, but was very pleasant all the same.

Although most like to rise early, I believe Breakfast needs to be served until later than 9:30 to accommodate everyone

Overall lovely hotel would be happy to stay a again

Business

6/10

Pleasant

15 Jul 2019

Gra

A bit run down, poor parking,fan in bedroom ran all night.hot water too hot at night. Then cold in the morning.

Leisure Partner

4/10

Poor

08 Jul 2019

Patrick

Our Stay

Upon arrival we were booked in by an extremely nice helpful gentleman who was going to show us to our room but a lady stepped in and said she would take us but she simply took us to the bottom of the stairs and pointed us in the right direction. There was then a problem with the light switch.
Breakfast service was very disorganised it would be better for staff to have designated tables. Ourselves and other customers having to repeatedly request our orders.
Sleep was disturbed on both nights by loud talking especially on the Sunday night when we were disturbed at 0300 by drunken visitors speaking and arguing we did call the night reception. Then we were again disturbed by an outbreak of foul language by at least one female. I did feel sorry for the staff who had to deal with this particular person and possibly the larger group. I didn't expect to encounter the above considering the price we paid to stay here.

Partner

10/10

Exceptional

04 Jun 2019

lee

Quality hotel

Friendly staff, lovely charming hotel. Nice touches throughout stay. Quality breakfast - highly recommended and very convenient for Brandshatch, albeit short walk along a road without a path

Partner

10/10

Exceptional

16 May 2019

Neil

Great Stay

Restful stay with super helpful staff.

8/10

Excellent

14 May 2019

Verified traveler

Room very clean. Bed very comfortable. Staff very pleasant and always happy to help. Breakfast is amazing. Go for it.

Business Self

10/10

Exceptional

28 Apr 2019

Verified traveler

It was a beautiful hotel with a gorge spa. The staff were amazing and there were special little touches which made our stay wonderful

Leisure Partner

6/10

Pleasant

21 Apr 2019

Rachel

cold shower!

We stayed here for my niece's wedding and while the hotel had some charm and the beds were comfortable, it is right by the motorway. Added to this, the shower was faulty, and we couldn't get anything better than a lukewarm shower. I did report this on the first night and the next morning and finally, on the morning of the wedding, they gave use of a key to a different room to shower there. They did suggest moving there, but the room had frosted windows as it looked out onto the M20! Not how we wanted to spend three days of vacation. They need to be more responsive - you can't bill yourself as a really nice hotel and then not deal with an issue like this - also, it took three times to get any response.....they should do better. I don't mind paying extra for a nice place, but you need to keep your side of this deal and offer the services you advertise.

Partner

8/10

Excellent

08 Apr 2019

Verified traveler

Bedroom walls very thin! Felt sorry for the poor couple who had to listen to me cough all night!
But, great staff, very attentive. Nice spa and fab food in the restaurant.

Partner

10/10

Exceptional

19 Mar 2019

Lou

The staff members i think make the whole experience just perfect. We've been going for over tens years now. Foe every specisl occasions. The hotel is like a secret 2nd home to us. Uust pure magic.

Leisure Partner

8/10

Excellent

23 Feb 2019

Verified traveler

Last minute hotel break.

A great hotel. Lovely location. Great to have a free upgrade on arrival. Just were a little slow at check in and the room was not ready to go in, after the 3pm check in time. Was left waiting for 15 minutes after 3pmbefore being acknowledged the room was ready. Overall impressed and will be back again in the future.

Partner

10/10

Exceptional

25 Jan 2019

Nick

Excellent!

Comfortable and clean. Lovely food, both dinner and breakfast. Difficult to find fault.

8/10

Excellent

19 Nov 2018

Jackie

Pleasant hotel with spa facilities which were pretty good. The main bar/lounge could be re figured a bit as it consists of a small bar part leading onto a large uninviting area. You need a car as it's not possible to walk from the hotel - it sits back from a busy road. The staff are good and the breakfast
is excellent. The restaurant is good but perhaps a bit pricey.

6/10

Pleasant

08 Nov 2018

NEIL

Nice hotel but beware of staying in the mews accommodation which is slightly cheaper. Our room was windowless and right underneath a busy staircase. The staff have very heavy feet!

Family

2/10

Poor

07 Nov 2018

Caline

Not worth the money spent. The hotel is meant to be 4stars but we had to carry our luggages 3 flights of stairs up and back down ourselves. Staff would love to help but for a tip of course. The restaurant is overpriced and the waitress serving us was so sour, it made the whole experience unpleasant. We had booked spa treatments which was also terribly overpriced for what you get. This was meant to be a nice getaway to celebrate our anniversary. We picked a handpicked hotel after rave reviews from friends, but we wished we picked somewhere else. What a great disappointment it was! Our friends who joined us for dinner and spa treatment thought so too.

10/10

Exceptional

07 Nov 2018

Mark

What a refreshing 24 hours.

We booked this up as a stayover for a trip down to the South Coast. What a relaxing and enjoyable time we had. This was our first time at a spa-hotel, and we will make it a feature. The place is lovely, but convenient for the M25, the staff were welcoming, the room luxurious, the faciliites lovely, the food very tasty. We couldn't think of anything negative to say about our experience or even less than glowing. We hope to come back.

Partner

10/10

Exceptional

18 Oct 2018

Hayley

comfortable stay

Lovely stay. some rooms are not so quiet as you can hear traffic noise.

8/10

Excellent

12 Oct 2018

David

Excellent room very comfy and the breakfast was very good and the staff are polite and friendly the only thing we found was that it's very quiet nobody there in the evenings ,it's a very nice. Hotel

Partner