The Crown

United Kingdom , London
CHISLEHURST-KENT, School Lane
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100 reviews shown

6/10

Pleasant

25 Feb 2026

Dave

The hotel and room are fine, breakfast is a disaster, bacon not cooked, no fruit juice, even though there is a shop next door, couldn’t even get a pouched egg

Self

10/10

Exceptional

15 Feb 2026

Ashley

Excellent

Partner

10/10

Exceptional

14 Jan 2026

Steve

Fast, easy check in and key drop, clean room and comfortable bed, all I needed.

Business Self

8/10

Excellent

02 Jan 2026

Mlungisi

The room was clean and staff was friendly.

6/10

Pleasant

06 Dec 2025

Isabel

The TV really didn't work, which was frustrating

2/10

Poor

05 Dec 2025

Chris

Air con system faulty in room and pumped hot air in room all night awful night with family. Hotel staff had no answer despite £192 cost. No refund offer or compensation promised to call back with manager and didn’t bother. In adjoined pub toilet seats ripped off, no loo roll and empty vodka bottles in the toilet. Will never go back

8/10

Excellent

04 Dec 2025

Jordan

Clean but dated room, friendly staff and good value for the location.

Partner

6/10

Pleasant

02 Dec 2025

Kathy

Fair accommodations. Elevator on 4th floor malfunctioned

Friends_and_family Family

6/10

Pleasant

30 Nov 2025

Dylan

No hot water. The bed sheet were tiny. The hotel is very noisy.

8/10

Excellent

27 Nov 2025

Phillip

Good facilities

8/10

Excellent

24 Nov 2025

Oluwatomi

Well maintained and neat. The food was good too but except for the fact that there was no microwave in the room

Leisure Self

10/10

Exceptional

17 Nov 2025

Gary

Excellent stay at this hotel

Business Family

8/10

Excellent

12 Nov 2025

Jordan

Room was very clean, bed was very comfortable, large room (executive double), staff were very friendly and helpful.

There was plenty of parking spaces, there is a spot on the way down to the parking which crunches your bumper, not the end of the world as you are going slow but not ideal.

The showers are good, plenty of pressure and good temperature control, however they are low. I have to duck to be able to get underneath it.

Partner

6/10

Pleasant

10 Nov 2025

Adriane

The stay was uncomfortable. The area in which the hotel is in is very urban city like. The hotel wouldn't give refunds for anything. I paid for my breakfast in advance, didnt enjoy the first day, requested a refund for the next for days. They wouldnt give it to me. Instead they said they would consider the rest of the days as a paid dinner. Dinner was not enjoyable either. Still no refund granted. I also had to a moldy shower curtain upon my arrival and had to request a new one. They don't use wash clothes at this hotel so i had to go out and purchase my own.

Self

6/10

Pleasant

03 Nov 2025

lisa

The room had marks on the walls, the carpet was dirty and the shower curtain had mould on it

Leisure Partner

10/10

Exceptional

03 Nov 2025

Binyamin

Staff extremely helpful; clean room great service!

Business

4/10

Poor

22 Oct 2025

Joshua

Noisy air conditioning unit that can't be turned off

Business

6/10

Pleasant

17 Oct 2025

samantha

hotel needs work, this is 4 star but room is old and dated, windows so filthy cannot see out of, years worth of pigeon mess on all sills, balconies etc, bedroom curtain thin and held by a wire, not black out thermal or insulated which would help to dampen the sound from the very busy road and would be expected as standard in a 4star hotel. Dust in rooms, dirty glasses were in corridor when I arrived and same glasses still in corridor when I left two days later. Shower water not the hottest but that may be personal preference.

housekeeping policy is every third day unless requested, I did not request yet housekeeping entered and replaced bath floor towel onto bath, nothing else was done and housekeeping would have walked past the glasses in the corridor and left them

Bed was comfortable and breakfast was nice.

Parking expensive given street parking is free for the overnight

Business

10/10

Exceptional

11 Oct 2025

Scott

Great Hotel with Friendly professional staff.

2/10

Poor

02 Oct 2025

Charlie

I have stayed here for many years, and usually good. I was put in an awful room, very dirty, mattress was brown. No signal in my room and an awful sewage smell throughout my stay. Not happy at all.

Business

10/10

Exceptional

01 Oct 2025

Adam

Subhara on reception was an excellent team member

Friends_and_family Friends

8/10

Excellent

29 Sep 2025

Kent

The beds were extremely comfortable. The room was clean and housekeeping came everyday. The AC broke down for the last three days of our stay, but the weather cooled anyway- so we didn't need it. The building looks due for a remodel - just rough around the edges.
One elevator worked, the other did not. Fine during the week, but the hotel was very busy on the weekends, so you had to wait awhile at the elevator. Nice location overall.

Friends_and_family Family

6/10

Pleasant

28 Sep 2025

hayden

Short stay close to wembley stadium

Our room was very dated with stains on the carpet and a worn out bathroom, Making it feel like it wasnt very clean. Our room was missing an iron and the air-con didnt work, Staff were friendly enough and the location was great for a short ride to Wembley, Front of hotel is nice and clean with good parking facilities. We decided not to have breakfast based on how are room was.

Partner

8/10

Excellent

28 Sep 2025

Astra

This is my second time staying at the crown. Its accessible to most places. Many transportation options. Wish there was a fridge in the room.
Staff is great!

10/10

Exceptional

27 Sep 2025

Joe

Clean room, nice hotel, parking, close to shops

Business

10/10

Exceptional

26 Sep 2025

Suhail

Friendly staff | clean room and easy and quick access to local transportation

Leisure Family_with_children

8/10

Excellent

22 Sep 2025

Chiu Fai

Traffic convenient

Leisure Family

10/10

Exceptional

18 Sep 2025

Ahmed

Always have good stay

4/10

Poor

15 Sep 2025

Georgia

Room was ok

10/10

Exceptional

14 Sep 2025

Diane

Nice clean good sized room lots of storage close to train station and lots of shops around bar is a little rundown but ok too
Staff where friendly

Partner

6/10

Pleasant

08 Sep 2025

joanne

Good location if wanting to stay near wembley stadium. Tube station is a 15 minute walk from the hotel. Rooms were spacious and clean, however the rooms and hotel could do with an update. I would say this hotel is a 3 star not a 4 star.

Leisure Family

2/10

Poor

30 Aug 2025

Uzo

My Louis Vuitton Hand held Luggage was stolen from the hotel lobby as I wait for my cab to the station.

My MacBook, jewelry, personal item, wrist watch gift items was all in the language.

I all got in response was that it is a public area and they don’t have control. Meanwhile there is no sign or prior warning to such a crime often taking place in the hotel.

They referred me to the police

Business_and_leisure Family_with_children

10/10

Exceptional

29 Aug 2025

Tahir Emil

Stayed before.

Friends_and_family Family

10/10

Exceptional

26 Aug 2025

Diavian

Loved the little note in my room! It did say Mr however and I am a Miss haha. Loved my stay and had the best sleep ever!

Leisure Family

10/10

Exceptional

17 Aug 2025

Angela

Lovely stay

Had a great stay. Staff at reception were polite and prompt, air conditioning worked a treat. Only slight negative was the bed was a little on the firm side for me, but that’s personal preference. Lovely touch with the hand written note and snacks in the room. We will definitely be back next time we are in the area

Friends_and_family Family

2/10

Poor

12 Aug 2025

Minhajul

Dirty, elevator not working, window inside the room is broken. Many maintenance issues.

Leisure Family

6/10

Pleasant

10 Aug 2025

murray

Needs TLC

Property is tired and it looks as though they are updating some areas. Some parts such as the corridor from the car park to the scruffy lift is a disgrace. The lobby is actually quite pleasant but pass through there to a very tired dining room for breakfast. I have read poor reviews but it was actually OK . Price for a room although still not cheap is a much lower than other properties. Cricklewood is hardly the most salubrious part of London either. It suited us as it was a bed for the night as we were visiting family and spent little time in the hotel. Staff at the desk and breakfast were pleasant .

Friends_and_family Family

2/10

Poor

07 Aug 2025

Bulbul

Several Maintenance issues, elevators not working, breakfast not good at all. Not clean.

Leisure Family

8/10

Excellent

04 Aug 2025

Belinda

Perfect for last minute stay near Wembley

Room was fine for a single stay and well priced for the area, with room being spacious and clean.

Breakfast was excellent and the staff helpful.

Minor issues which didnt affect stay but need to be noted.
Sink was missing a plug so couldnt use properly.
Wall light fell off when touched.

I would recommend and would return to use again.

4/10

Poor

30 Jul 2025

Arscene

To wasn’t working, the room had few amenities, bed was not comfortable- no extra pillows and verythe room was noisy

2/10

Poor

28 Jul 2025

Vicky

Absolutely disgusting, floor in our room was filthy, bath all chipped, mold in bathroom large amounts. Food you wouldn’t serve a dog. Shocking. The only good thing was the lady that checked us in as she was very nice. I would expect a refund.

2/10

Poor

17 Jul 2025

Sarah

Room was not clean. No sleep due to noise. Didn’t stay full stay left before end of trip and checked in somewhere else. Blood on sheets. Food on floor.

Leisure Self

6/10

Pleasant

11 Jul 2025

Paul

Hotel bolted onto an old style London pub … room was big &comfy bathroom clean & modern …overall needs a little refurb.. breakfast was good buffet or order off menu for £8 extra !
Staff were polite but not really helpful 😁
Extra for parking out front or underground car park £20 for 24hrs run by NCP..and swimming pool is £15 extra

Business Self

10/10

Exceptional

10 Jul 2025

Ainslie

Would stay again!

We really enjoyed our stay here. Easy to get to central london via tube. Hotel was comfy and clean. Some nice pubs and cafes around and an amazkng bakery just across the road!

Friends_and_family Friends

4/10

Poor

06 Jul 2025

Danial

Underfloor parking for £20 and without air circulation. We could hardly breathe.
They had only one old very small smelly lift which was not safe at all.
Breakfast was very weak and limited. You should be lucky to have a croissant! They charge a lot but even there isn’t fried egg in their breakfast. Only one coffee machine for over 60 guests at a time!
Very busy hotel restaurant with tight space.

Friends_and_family Family

8/10

Excellent

06 Jul 2025

Verified traveler

Lovely staff

Excellent front of house staff.
Lovely hotel lobby, however the carpet in the room and halls needed cleaning or replacing.

There were drain fly's in the bathroom, no matter how many I killed and the room felt a little damp at times.

Friends_and_family Family

8/10

Excellent

05 Jul 2025

Verified traveler

I would stay again

Really friendly staff who helped throughout. Hotels in a good place for a visit to Wembley. The deluxe room was just a little run down in places for the price I paid so I cannot give it full stars but I would stay there again!

Friends_and_family Friends

10/10

Exceptional

02 Jul 2025

David

Great place to stay

A pleasure to stay at the Crown
Always a good nights sleep, comfortable bed, good shower and the staff are always fantastic

Business

8/10

Excellent

30 Jun 2025

Clotilde

I arrived late and left early. I don´t remember

Leisure Self

10/10

Exceptional

29 Jun 2025

Konima

This place was beautiful and it’s easy to get to the train station and the bus stops. The staff were very friendly and helpful!

Business_and_leisure Friends

2/10

Poor

26 Jun 2025

James

Lovely building just make sure you dont end up on the lowest floor. Lowest floor for example room 035 is on the same level as the swimming pool. You cant open the curtains or you are at eye level with the swimmers in the pool. Carpets outside the room in corridors are wet and smell due to swimmers feet. Stairs arent clean on any level, most guest use the lift and dont see this. A good point about this hotel is large underground carpark that i was not charged for.

Leisure Family

4/10

Poor

25 Jun 2025

Nayef

Well, I'll keep it brief:

1- Limited connectivity to central London, it takes an average of an hour to get to most of the popular spots, and it could get more difficult and time-consuming to return back to the hotel at night, due to a further limited number of routes/buses at those hours.

2- The neighbourhood doesn't feel very safe, especially at night.

3- Breakfast was a total disappointment, and waste of money, very few options were available and were poorly cooked/seasoned.

4- The room was very noisy during the morning hours, due to housekeeping opening and closing (well, slamming) the hallway doors with their carts, a complaint was raised to the reception desk but nothing changed.

5- The bathtub is very narrow, and makes you susceptible to falling off (actually there is a warning sticker on the wall highlighting that fact in a subtle way). Moreover, the heating system has issues were the water is cold for a minute and then gets hot for some time (and then cold again) without having to turn the knob (very high-tech stuff I tell you).

So the only reason why I stayed in the hotel was that because the payment was non-refundable. Definitely not recommended.

Leisure Self

10/10

Exceptional

25 Jun 2025

David

Dont let looks decieve a very modern hotel behind the facade

Business

2/10

Poor

25 Jun 2025

Todd

Worst hotel of my entire life

This is the grossest hotel with the worst service of any hotel I've ever stayed in. DO NOT BOOK THIS HOTEL! We got moved to three rooms, each with issues but mostly related to bugs and not working equipment. We also had wet bed sheets in a room, and a broken window. This is the worst stay I've ever had, do not, please do not book here. Also the parking is abysmal, do not try to take a large car here

Friends_and_family Family

10/10

Exceptional

24 Jun 2025

isabella

There was no refrigerator and microwave in the room.which was a big downfall,otherwise it was a good hotel.staff were friendly and helpful.

Leisure

10/10

Exceptional

22 Jun 2025

Gemma

Lovely hotel in a great location

Beautiful hotel, lobby is large and open with music playing. Staff are really friendly. Check in was easy and the room was spacious and most importantly cool in the 32 degree heat of this weekend! Hotel is well positioned for our trip to Wembley, both for the tube and bus. We’ll definitely look to book again if we’re at an event in the area.

Friends_and_family Family

8/10

Excellent

21 Jun 2025

Pleasantly surprised by our large air-coned room. Perfect stop for a girly trip of 4 to see Dua Lipa at Wembley. Conveniently situated to subway with a brisk 10 minute walk. We had a drink in the pub attached to hotel but didn’t eat as had already booked food near Wembley, all looked good though. McDonalds nearby so that was our breakfast stop as not included in our stay.
Our only disappointment was one of the single beds was collapsing so does need repair.

Leisure Family

8/10

Excellent

21 Jun 2025

Jam

10/10

Exceptional

18 Jun 2025

Jane

Comfortable relaxed hotel with good staff - food choices are a bit old fashioned but do-able - I’d stay again but not for long time as area is a bit tatty and transport a bit awkward

Self

10/10

Exceptional

17 Jun 2025

sarah

Lovelg hotel

Friends_and_family Family

10/10

Exceptional

16 Jun 2025

Teresa

We arrived early and staff quickly had a room ready for us, which was great as we needed to get out and about. It smelt really nice and the bathroom was spotless. We all had a great sleep, beds were comfy and the pillows were good to.

Friends_and_family Family

6/10

Pleasant

15 Jun 2025

Claire

Bar doesn’t open till 4.30 in the afternoon and closes at 10 pm so if you are a resident you can only get drinks between these times. Bar staff are rude. Hotel staff are lovely and friendly
Rooms are nice and clean
Didn’t eat in the restaurant as when we went in it had no one there manning it

Partner

10/10

Exceptional

13 Jun 2025

Maria

Lovely hotel

This hotel was really nice, helpful staff and clean room. Was in a good location too, near the train station.

Partner

4/10

Poor

11 Jun 2025

Andrew James

Our rooms walk in shower flooded the entire bathroom no matter where the shower head was pointed. We were then moved to another room after pushing, since we had no place to even wash. Complaint was made at around 9 30pm when we came back for the day, and was told somebody would come to the room. Almost an hour later I had to go and ask again as nobody had arrived. The newly allocated room was below ground and was literally viewing an internal kids swimming pool. Very uncomfortable feeling, as anyone could be put in a room viewing kids in the pool. Not good.
All furniture was dated and marked, and room cleaning service was not till late afternoon. Our room had no hand soap in it either, even after the room service.

Safe in first room didnt work

Lift had broken buttons, so carried cases down stairs to new room

Newly allocated room had lock concerns from staff as it was also previously broken

No mini fridge

Bathroom extractor fan in newly allocated room was broken so steam didnt dissipate fast at all

Had to carry pillows into reception when moving to new room as staff thought new room had no pillows. Bit messy

All we were offered was 1 compensatory drink each.

Absolutely not worthy of a 4 star rating by any means.

Only benefits were the close proximity to transport links. I must note that the 2 female staff members who we dealt with the complaints were polite and helpful and we appreciated this given the time of night initially.

Leisure Partner

8/10

Excellent

09 Jun 2025

George

Very nice would stay here again

Leisure Friends

2/10

Poor

07 Jun 2025

Hanna

Mattrass on out bed was tyrned spring side up (like sleeping on the plank) when we discovered the issue and tried to flip it found massive blood stain on the other side. When contactwd a staff been told no more rooms available to swap, no spare mattrasses available, front staff qasnt able to go to our room as he couldnt leave reception and noone to escalate to issue to available until 2 days later. Hotel solution was to give us extra linien to cover the stain..... and free breakfast (we have already paid for at the time of booking).
Just to add the less but equally inconvenient points 2 escalators did not work the day we arrived, all 4 didnt work the day after. Coffee machine at the breakfast was out of service - great considering no sleep! and the toilet was dripping water all night through. Please consider carefully the the value for money as definitely not worth £160 a night.

Leisure Partner

4/10

Poor

01 Jun 2025

Azadeh

2/10

Poor

01 Jun 2025

Chirag

The bathroom was very unhygienic. The bathtub smelt like urine and the bottom of it was the color brown. Everything was old and rusty, plus the shower looked like a faucet. A horrible and very strong smell of cheap perfume ( probably used to cover the smell of urine ) made your head pound with a headache. We left immediately and had to book another hotel room for the night. Only the staff were nice.

Leisure Family

6/10

Pleasant

26 May 2025

Alan

We attended a wedding at the hotel and stayed for 2 nights. The staff were helpful whenever we required assistance. The room we stayed in was alright, although the bathroom did smell a bit odd, as if it smelled like remnants of old urine. The toilet seat as well did not fully cover the toilet bowl, which was another oddity.

Leisure Partner

10/10

Exceptional

24 May 2025

Roy

A handy hotel in a diverse area. Just a few minutes into town. Excellent.

Leisure Self

10/10

Exceptional

20 May 2025

Cabdulaahi

Everything perfect for me and thank you Crown team

Leisure Self

10/10

Exceptional

20 May 2025

Ellis

It’s good

Business

10/10

Exceptional

18 May 2025

Edenilso

I really appreciate this hotel! Recomend and your employes are kindness and amazing.
Thank you so much.
Daniele and Roberta from Brazil.

Friends_and_family Friends

10/10

Exceptional

16 May 2025

Dilin

All excellent

Friends_and_family Family

4/10

Poor

02 May 2025

Nawaf

What I liked was that it was Close to transportation and close to where I needed to be.

Furniture and hotel seems outdated. Bathroom had floor tiles that were loose and needed repairs

Business_and_leisure Self

8/10

Excellent

28 Apr 2025

John

Room very clean and well appointed.

Leisure

8/10

Excellent

28 Apr 2025

Ian

Nice hotel in Cricklewood

Business Self

8/10

Excellent

24 Apr 2025

Mark

Great staff - very helpful.

Business Self

2/10

Poor

23 Apr 2025

zohra

Horrible hotel - do not recommend

The elevators were broken, the fire alarm kept going off in the middle of the night for no reason. We had dead bugs in the room and black mold in the bathroom. The water wouldn’t drain in the tub and the water pressure of the shower was abhorrent - the shower head was half disassembled. Overall this was a horrible experience and I would never recommend this hotel to any9’e.

Partner

6/10

Pleasant

20 Apr 2025

Nosizo

Definitely was a grand property at one point. It meets the need. It's not very clean so don't examine things too closely. Rooms are spacious and quiet. Easy transport links. Staff are helpful.

Leisure Family

10/10

Exceptional

18 Apr 2025

Junaid

Excellent staff and service

Staff was polite and helpful. Amenities and location was excellent

Friends_and_family Family

10/10

Exceptional

18 Apr 2025

Olufemi

Great and good value for money

Leisure

8/10

Excellent

18 Apr 2025

Richard

Generally cleanliness was good. There were some elements of the room which required attention.

Friends_and_family Family

2/10

Poor

15 Apr 2025

Timothy John

038 room is the worst room ever, It won’t even lock

Business_and_leisure Family_with_children

10/10

Exceptional

14 Apr 2025

Junaid

Great service and good value for money

Leisure Family

2/10

Poor

13 Apr 2025

Nitin

DO NOT BOOK HERE

Bedding was filthy, pillows were filthy, Fridge didn’t work, bathroom wasn’t cleaned. Overall the basics were not delivered how the hotel has a 4 Star rating is laughable.

Partner

6/10

Pleasant

12 Apr 2025

lisa

The hotel laid out our room lovely as it was our anniversary, the only disappointment was the breakfast wasn’t very warm and we couldn’t get the heating/ air con working properly and also the tv only seemed to work on one channel

Partner

8/10

Excellent

10 Apr 2025

Michael

No ‘VIP’ offered

Leisure Family

6/10

Pleasant

09 Apr 2025

Verified traveler

Helpful staff..

The first room we stayed at was facing the main road so it was horribly noisy and the blinds were very thin. Didn’t get any sleep. The staff were very responsive to our request and we moved rooms to an inner facing room which had black out blinds and had a lovely restful second night

Partner

10/10

Exceptional

09 Apr 2025

David

Great Hotel

Very polite staff, hotel is a fantastic place to stay

Business

6/10

Pleasant

07 Apr 2025

Verified traveler

Very Average, expensive for what you get.

**Hotel Review: Average Stay with Some Issues**

I recently stayed at The Crown and my experience was somewhat average at best. Upon arrival, I was pleased to find that the room was clean, which always sets a good tone for any hotel stay. The housekeeping staff clearly put in the effort to maintain a neat environment.

However, my enjoyment was slightly dampened by the poor maintenance of the room. While the cleanliness was commendable, there were several issues that indicated a lack of attention to detail.

In summary, while The Crown provided a clean and comfortable place to rest my head, the poor maintenance and average amenities didn't leave a lasting impression. It serves its purpose for a short stay, but I might consider other options for future visit especially at the price they are charging.

Friends_and_family Family

2/10

Poor

03 Apr 2025

Sarah

Awful, pillows dirty. Rude receptionist, young man.

Business

10/10

Exceptional

28 Mar 2025

Andrew

Clean and modern hotel with friendly and helpful staff. Hotel is a couple of minutes from the M1 and situated close to two Tube stations on the Jubilee Line with easy access into central London, Wembley and the O2.

Leisure Family

4/10

Poor

27 Mar 2025

Verified traveler

Unlucky room choice

Room 460 faces the street ,windows do not shut properly so very noisy
A pity that was my experience as hotel is very nice try to get room at back of hotel

Business

6/10

Pleasant

24 Mar 2025

Rachel

Disappointed

As a couple we didn’t need a room with 3 beds in it, there was no kettle which we reported and asked for one to be put in our room in the evening for when we got back from dinner which didn’t happen. My partner went down to reception again and was told someone would bring one up and half an hour later a manager came up to our room and started looking through the cupboards adamant there was a kettle… like we hadn’t checked properly … they didn’t have a spare and all the rooms were full but they did in fairness bring us a brew up in the morning from the coffee machine.

I would not stay here again it was tired looking, not enough plug sockets, stains on the curtains and not cosy

Partner

8/10

Excellent

17 Mar 2025

james

Fine stay, fine pub, service fine, overall grand

Leisure Friends

10/10

Exceptional

12 Mar 2025

Damien

Top Hotel

Great hotel. Just off the bottom of the M1. Had work in Westfield Stratford and got there in 45 mins via the mainline station just around the corner. Has secure parking. Clean comfortable air conditioned rooms.
Always look forward to the breakfast. Perfectly cooked to order poached eggs, nice bacon and sausage. Good range of continental as well. Even do nice vegetarian sausages if you want. Great breakfast service from Joshua, Monique and Rach. Looking forward to my return.

Business Partner

10/10

Exceptional

02 Mar 2025

Julie

Clean, large, comfortable room. Huge bathroom with lovely powerful shower. Easy to get into central London via overground from Cricklewood station. Friendly, helpful staff.

Leisure Partner

10/10

Exceptional

02 Mar 2025

Claire

Beautiful looking hotel, very friendly and helpful staff.

Leisure Partner

2/10

Poor

27 Feb 2025

Paul

Flood in the room

Aircon leaked in the room. We were evacuated to another room whereupon the same thing happened again.
During the process of complaining
No manager has made any attempt to reach out and address these issues

Friends_and_family Family