Name: Doubletree by Hilton Greenwich
Address: Catherine Grove, London (uk), SE10 8FR, GB

Doubletree by Hilton Greenwich

London · United Kingdom

100 reviews shown

6/10

Pleasant

13 Jul 2026

KrishnaPillai

The room was small and felt a bit congested, but it was clean and comfortable. The reception staff were courteous and efficient, with Rony being especially helpful and welcoming.

The breakfast was excellent, offering a great start to the day. The hotel also has the advantage of not requiring parking, which was convenient for our stay.

Overall, it is a good place to stay, particularly if you are looking for a convenient location with friendly service and an excellent breakfast.

Self

10/10

Exceptional

11 Jul 2026

Ella

The room was clean and the staff was very nice and helpful.

Partner

8/10

Excellent

11 Jul 2026

stella

None

Family_with_children

10/10

Exceptional

04 Jul 2026

Alexander

Staff was excellent. Great customer service. The hotel was in close proximity to the train.

10/10

Exceptional

29 Jun 2026

Mrs Daryl

Great Hotel for an overnight stay - Not actually in Greenwich but easy for us to access DLR to get to a concert in Stratford.
Staff were helpful & we pre booked parking.

Partner

10/10

Exceptional

29 Jun 2026

Tristan

Stayed here a couple of times and loved it each time.

Partner

6/10

Pleasant

22 Jun 2026

Christopher

The hotel was very clean and the staff were friendly and professional. Great quiet location, a short walk into Greenwich and to train stations.

Room facilities were lacking. No fridge. Lacking sufficient storage to hang clothes. The shower screen was too short allowing the bathroom floor to get flooded every time it was used. No headboard, just a mirror with a ledge that caught on the back of our heads. No way to open a window. Our room was opposite the bar so we had to be very careful when opening the door if either one of us was getting ready to go out.

Breakfast was average with a fairly limited selection.

Partner

8/10

Excellent

20 Jun 2026

Robert

Good for the purpose, top floor hard to maneuver with luggage.

Friends_and_family Family

8/10

Excellent

31 May 2026

Margaret

Pleasant, quiet hotel which is convenient for public transport. The staff were very helpful in solving minor issues with the room and allowing us to check in early.

Partner

8/10

Excellent

30 May 2026

Henna

Nice hotel in a London borough with lovely array of shops and food places nearby. Roughly 40-50 minute travel on public transport into central London so worth bearing in mind.
Room was clean and spacious but I’d probably request an upper floor room next time, I had a ground floor room which was loud at night due to neighbouring flats.
Decor in the room was modern however the sliding door for the bathroom was loud and squeaky which was very annoying in the middle of the night and the wardrobe door wouldn’t open and close properly. Really comfy bed. Super helpful and friendly staff on reception and bar

Friends_and_family Family

8/10

Excellent

13 May 2026

Kumba

Staff were friendly and warm cookie upon arrival was nice. Had everything you needed

Friends

10/10

Exceptional

01 May 2026

James

The staff are the standout here. Super friendly and helpful... location very convenient

Family_with_children

2/10

Poor

23 Apr 2026

Mike shimbi

I was quite disappointed with my stay. The room did not match what I had originally booked, as we were given two single beds instead of the expected setup.

There was also a noticeable issue with humidity and mould in the room, which made the environment uncomfortable and concerning from a health perspective.

Additionally, we were only provided with one towel despite being two people, which felt careless and inconvenient.

Overall, the experience did not meet expectations. I would recommend that the hotel pays more attention to room conditions and basic amenities to ensure a more comfortable stay for future guests.

Partner

8/10

Excellent

19 Apr 2026

Craig

Everything about our stay was very pleasant other than one very odd and off-putting design decision. Why on Earth do the bathrooms have translucent doors? No one wants to see their partner on the toilet.

8/10

Excellent

12 Apr 2026

Amanda

Bar was great as was the barmen

Friends_and_family Friends

10/10

Exceptional

12 Apr 2026

Gemma

Absolutely lovely

Friends_and_family Family

8/10

Excellent

10 Apr 2026

Neil

It's good

10/10

Exceptional

09 Apr 2026

Stephan

The was clean and tidy, with an amzing view of the city what are son love. The room and hotel meet are needs and expation

10/10

Exceptional

31 Mar 2026

Anthony

Everything was lovely

10/10

Exceptional

29 Mar 2026

Chantelle

Beautiful room and lovely hotel

Partner

8/10

Excellent

06 Mar 2026

kerry

My room was tiny, which in itself wasn't an issue as I paid for a single. Would have been nice to have a window though.

Self

10/10

Exceptional

28 Feb 2026

Warren

Room was clean and spotless. Staff were very helpful and friendly. Hotel in perfect position for sightseeing and trains.

10/10

Exceptional

16 Feb 2026

David

Super room on the 8th floor with views as far as the Millennium Wheel. Spotlessly clean and nicely furnished. Staff are friendly and restaurants food is excellent.

Partner

10/10

Exceptional

09 Feb 2026

Ruth

Spotlessly clean, friendly staff & a good atmosphere.
Good access to DLR a flat walk of approximately 10 minutes.
Perfect for Greenwich sightseeing
I will use again

Self

8/10

Excellent

02 Feb 2026

Tim

We always use this hotel in this part of London.
Consistently good, clean and comfortable.
But I would avoid the room we had this time. Room 3.
Very odd room at the top of a section on the side of the hotel.
Zebra carpet was stained.
You could only have all or none of the room lights on. So no soft bedside lights without the room lights on.
Electric roof blinds where only one worked, just! And mold around the sides of the window.
And a cold bathroom with only a small fan heater screwed to the wall.
We will go back but never to that room.

Partner

10/10

Exceptional

25 Jan 2026

LEEMON

The staff and the quality of service was great!

Business

8/10

Excellent

21 Jan 2026

Camille

Overall was nice- clean room but very small; did look like on the picture. The staff were friendly and smiling.

Friends_and_family Family

10/10

Exceptional

19 Jan 2026

Gareth

Clean

10/10

Exceptional

16 Jan 2026

Abdul

Staff were very helpful and accessible at all times..

8/10

Excellent

13 Jan 2026

Herbert

Not really

Leisure Self

10/10

Exceptional

02 Jan 2026

Dayo

Good atmosphere, nice decor, clean rooms and generally quiet space.

Not too long wait for the lifts either. Only thing is they could make it so one button calls both lifts and the closest lift then arrives to you but not a Biggie. Or helps avoid calling a packed lift.

Leisure

10/10

Exceptional

29 Dec 2025

Yanoh

Fantastic rooms, amazing location and accommodating staff. Would stay again and again.

Leisure Partner

8/10

Excellent

28 Dec 2025

Sharon

The staff were very friendly and attentive.

Partner

10/10

Exceptional

23 Dec 2025

Hugh

Clean ground floor room; small but had usual amenites. Only downside; almost see through shower glass. Not ideal if family members entering lol

Friends_and_family Family

6/10

Pleasant

21 Dec 2025

Dylan

Room was dated a tired, but fine. But make sure not to get a room with an interconnecting door. It was like my neighbours were in the room with me. The breakfast was gtim. If you didn’t want a full English you’d a choice of slimy ham, melon and yogurt.

Friends_and_family Friends

10/10

Exceptional

21 Dec 2025

Peter

Good

10/10

Exceptional

19 Dec 2025

Rebecca

Excellent

Friends_and_family Family

10/10

Exceptional

19 Dec 2025

Paul

Brilliant location from the O2. Hidden gem in a cool and safe area of London.
Highly recommend.

Business

10/10

Exceptional

18 Dec 2025

Staff v nice and friendly

8/10

Excellent

12 Dec 2025

Zac

Pleasant rooms

Friends_and_family Friends

10/10

Exceptional

08 Dec 2025

Rosa Maria

Amazing stay

10/10

Exceptional

02 Dec 2025

Debra

Room was a good size and very clean.

Leisure Partner

2/10

Poor

30 Nov 2025

Mohammed

On the night of our wedding, me and my wife decided to spend 3 nights at the hotel. What should've been a nice, relaxing time turned into a stressful and embarrassing time.
When we checked in, we asked for breakfast to be added to our stay each day - we were told by the staff member on call that he will sort it. Lo and behold, the following morning I find out it has not been added. Spoke with the manager on call, who didn't offer to do anything at the time. So I had to go back upstairs to get it sorted - their reason? \"oh he must've got distracted\" the level of professionalism was terrible.

4/10

Poor

25 Nov 2025

Conor

Room was in a basement beside the kitchen - stank of cooking oil all morning

8/10

Excellent

25 Nov 2025

Nick

Good room, although it was too small for the desk provided, so it was almost impossible to squeeze in to the chair. Food was good, staff very helpful.

Business

10/10

Exceptional

20 Nov 2025

Sharon

The staff was most helpful , kind and cared about guests

Friends_and_family Friends

8/10

Excellent

19 Nov 2025

Rachael

+ Decent hotel. Very helpful staff. Very comfy bed and pillows. Clean. Ok breakfast. Good secure car park (£25/night) but definitely worth pre-booking as not very big.
- King room was still fairly compact and not much storage if you’re staying for more than 1 night. We were at the back and woken about 6:30am by recycling bin being emptied. Shower only… would have liked a bath.

Leisure Partner

10/10

Exceptional

06 Nov 2025

Dorota

Clean rooms, very friendly staff.

Friends_and_family Friends

10/10

Exceptional

02 Nov 2025

Jessica

We had such a fantastic stay at this hotel! The staff were so welcoming and friendly and very attentive to both me and my 5 year old.
The breakfast was lovely, but I’d have liked to have had more vegetarian options for the cooked breakfast, perhaps some veggie sausages?
The room was perfect - everything was clean and fresh and we could just about spot the London Eye from our window! It was a short walk to and from Deptford Bridge DLR station which was so convenient. I have recommended this hotel to everyone since I’ve returned from our trip. We will definitely book again when we come back to London.

Friends_and_family Family

10/10

Exceptional

01 Nov 2025

Abayomi

The staffs are excellent, clean environment and the room was spacious.

Partner

10/10

Exceptional

28 Oct 2025

Sandra

It was just for one night bed was extremely comfort and room adequately sufficed for the occasion

Partner

8/10

Excellent

27 Oct 2025

Maria Eleanor

The rooms were clean but too cramped. It felt as though we were squeezed into such a small place but charged for a huge room. I requested for adjacent rooms and received an email prior to our arrival that it would be accommodated. When we were checking in, the receptionist informed us that our rooms were adjacent but in two different floors (802 and 902)! I didn’t realize that adjacent has a different meaning for Hilton group of hotels. Where are we going to access each room? Through the floor/ ceiling?

The check out staff were very accommodating and nice. We did request to store our luggage after check out as our ride was not available yet. The staff helped us with ensuring that they’re labeled and stored correctly.

Friends_and_family Family

6/10

Pleasant

25 Oct 2025

Aameer

One of the first things it says when booking on here is soundproofed rooms, but my room was pretty noisy. You could hear the water pipes, other people’s doors closing, and the people upstairs.

The hotel imposes tray charges on top of its high prices for room service, so it should do better with collecting trays. The corridor area of my cluster of rooms stank at night and when I checked in the morning because someone had left food out.

The room was okay but pretty pokey. The wardrobe doors couldn’t open fully. The one window was small and up high, so no real view outside. No minibar/fridge.

4/10

Poor

25 Oct 2025

Mohammed

Disappointing stay, poor Mattress and early morning noise
I stayed at the Hilton in Greenwhich last night,unfortunately my experience was below expectations. When I arrived the receptionist didn’t seem welcoming. Which gave a poor first impression. The room itself was fine in the basement, but the mattress was in terrible condition,when i sat on it, it sank all the way down,making it very uncomfortable to sleep on,to make matters worse from around 7:00am then was continuous noise from the gym above my room, which made it impossible to get any rest after a late night, I only managed about four and a half hours of sleep in total, overall I left feeling quite disappointed.

Business

10/10

Exceptional

23 Oct 2025

Jeannette

Attention to detail. Noticed it was my birthday and sent up complimentary canapes. A lovely touch

Partner

10/10

Exceptional

19 Oct 2025

OLANSHILE

Very good, and the parking in the area is very safe

10/10

Exceptional

17 Oct 2025

paul

The staff was excellent!

8/10

Excellent

17 Oct 2025

ROBERT

The breakfast was great, room cleaning by the staff lacked a bit, left dirty wet towels

Partner

8/10

Excellent

17 Oct 2025

THOMAS

Lovely staff, great breakfast, good location.

The reception team were lovely and efficient. The breakfast was very food and the restaurant very well maintained. The staff were really good.

The room was an upgrade and had great views. Sadly things like no shower curtain or screen meant water went all over the floor and soaked the shower mat. The mirror needed a new battery and there was only one pair of slippers. Probably not for everyone but we use them after the shower. That was the main reason we reduced our score on cleanliness. Someone had even written their name in the steamed up windiw during our stay. Strange.

Partner

6/10

Pleasant

13 Oct 2025

Kerry

We were disturbed by the other guests

Business

10/10

Exceptional

12 Oct 2025

Mark

Excellent staff worked very very hard to make your stay great cant praise them enough, the food was aslo excellent price is a little high but when you see quantity and quality it is well worth every penny, i would give 6 stars if i could clean, smart, staff go out of their way for you i will definitely recom3nd and stay again,, my only gripe is the glass door on the bathroom but most hotels are the same,,,, EXCELLENT STAY

Leisure Partner

8/10

Excellent

06 Oct 2025

Julie

Hotel fine parking available ( £25)
Expedia promote this ad being near theO2
It’s 30 mins , 2 buses or DLR and Jubilee B line
Near Deptford Bridge station not the smartest area
Hotel staff room etc lovely

Business_and_leisure Partner

2/10

Poor

02 Oct 2025

Mariyam

Staff was rude and did not accommodate my early check in request. They also did not help me with my bags even when I had a toddler with me. Also no cookie offered, I ended up going to doubletree Chelsea where the staff accommodated my requests and were super friendly

10/10

Exceptional

30 Sep 2025

Amy

We used this hotel as we were going to see a show at the O2 and we were super happy with our choice. It was clean and the bed was super comfortable. The staff were welcoming and attentive. There was no noice from other guests or lifts etc. Could've have asked for better and would book again!

Partner

10/10

Exceptional

29 Sep 2025

Martin

it was good

10/10

Exceptional

19 Sep 2025

DANIEL

Easy one night stay.

Leisure Partner

8/10

Excellent

18 Sep 2025

Sara

Excellent location, less than 5 minutes walk from Deptford Bridge DLR into Canary Wharf and the city.
Quiet location off the main road.

Leisure Self

8/10

Excellent

16 Sep 2025

Youhanna

Very friendly staff. Not a bad choice. However, bed is not comfortable and the room lacks a hair dryer.

10/10

Exceptional

16 Sep 2025

Daniel

Was pleasantly surprised with the hotel room size was good and the location was great parking is available at additional cost but very safe as it’s behind a gate.

Leisure Family

6/10

Pleasant

15 Sep 2025

JONATHAN

Not worth it

For a hotel/chain that is meant to be above the norm, this fell woefully short.

Small room, bits hanging off and in need of repair, 2 teabags as 'complementary', the toilet with a frosted glass door that still offers basically zero privacy, a TV that can't get most channels...

Save your money. Stay in a Premier Inn.

Partner

10/10

Exceptional

09 Sep 2025

Thomas

Staff was very polite and helpful. Dinner and Breakfast was very good.

Leisure Partner

10/10

Exceptional

08 Sep 2025

Dom

Fantstic staff and location

It has been a long time since i stayed at a hotel where the staff were so nice and helpful. It was a throwback to what the industry used to be like. Amazing staff on reception and in the restaurant.

Partner

8/10

Excellent

07 Sep 2025

Ijeoma

The location was perfect for the reason I came to London and it is also assessible to other parts of London. The air conditioning was working perfectly as the weather was a bit hot. Lovely and professional staff too.

Business_and_leisure Self

10/10

Exceptional

31 Aug 2025

Julie

A return stay for us. Love the bar area and the breakfast. Will stay there again.

Leisure Family

8/10

Excellent

31 Aug 2025

Tim

Best choice in this area

Our go to hotel in this area. Clean, comfortable, friendly staff.

Partner

10/10

Exceptional

24 Aug 2025

Olusegun Peter

Exceptional service and attention to details

Leisure

8/10

Excellent

24 Aug 2025

Jennifer

Breakfast was adequate. The shower was very tiny and the floor extremely sloppy so it felt very unsafe. Not all rooms in the same category have this shower problem.

10/10

Exceptional

19 Aug 2025

Monique

Area looks a little bit sketchy, but after a couple days of walking around, I felt very safe.

Leisure Family_with_children

6/10

Pleasant

18 Aug 2025

David

Property was ok, breakfast was very good.
Stayed 2 nights, housekeeping didn’t attend at all after our st night so no top up of tea/coffee etc.
Room was on 1st floor which may have been why there was a constant odour of blocked drains the whole stay, possibly because we were at the lower end of the waste pipe runs from all the rooms on floors above?

Good location for DLR and for access to Greenwich area.

Leisure Partner

2/10

Poor

16 Aug 2025

Verified traveler

Had to move rooms because there was such an unpleasant smell in the first room they gave me. Then in the second one the TV didn’t work.

Business Self

8/10

Excellent

11 Aug 2025

Tim

Best choice in the area

Our go to hotel in the Greenwich, Peckham area. Efficient, clean and comfortable.
Nice rooms, and quiet.
Staff very helpful.
Food options in the hotel limited as the restaurant is not always open.
No outside eating or drinking space.

Partner

10/10

Exceptional

11 Aug 2025

Paul

Good value for money. Friendly staff, quiet area. All good.

Leisure Self

4/10

Poor

07 Aug 2025

Jennifer

Could be amazing but it's not

Poor check-in
Insisting on a £50 \"damage deposit\" is very down market practice a reflects their management poorly.
Decor in common space and rooms are quite dated and tatty. Paint damaged, grotty carpet in room.
Sheets are nice but mattress was very tired, well used and needs to be replaced.
Someone tying my door at night was frightening.
The mind boggles.

6/10

Pleasant

05 Aug 2025

Verified traveler

The room - 101- was adequate but the window was small & too high to provide a view. There was noise overnight from the lift & water waste down pipe. The restaurant was closed as it is the quiet season - Aug?

Partner

8/10

Excellent

03 Aug 2025

Paul

The pros: DoubleTree Greenwich graciously squeezed an order for wings in for us right as (or after) the kitchen was to close on the night we arrived. The restaurant was lovely for a sit-down meal the next day. And that extra pair of cookies -- it is a DoubleTree! -- hit the spot. The facilities were clean and comfortable throughout, too.

The hotel, though, loses a star for two reasons: One, we had specifically reserved a queen and got a double. (We were too tired after our arrival and those wings to notice the first night.) Two, the path to the hotel from public transit from the south is a bit dodgy at night; there's nothing DoubleTree can do about that, I know, but it is a reality. If you're going to stay there -- and I'd recommend the place -- try to come in from the north.

Leisure Partner

10/10

Exceptional

03 Aug 2025

Paul

Excellent stay

Lovely comfortable bed, with soft fluffy pillows and duvet. Perfect.

Friends_and_family Family

2/10

Poor

03 Aug 2025

Ellie

Small room, uncomfy bed, food was not a 4* hotel standard

Partner

10/10

Exceptional

02 Aug 2025

Tammy

Great hotel and easy to get to area bus stops and dining.

Leisure Self

4/10

Poor

25 Jul 2025

Clare

Absolute ripoff

10/10

Exceptional

14 Jul 2025

Franceschina

Lovely property tucked away but close to the DLR so easy access to the O2 Arena

Leisure Family

10/10

Exceptional

14 Jul 2025

Lionel

Exellent

Cela correspondait à nos attentes, le service, l’hygiène, la propreté, l’insonorisation et l’accueil Acceuil. Merci à toute l’équipe.

Friends_and_family Family

8/10

Excellent

14 Jul 2025

Caroline

Staff were pleasant. View from our floor was amazing.

Leisure Family

10/10

Exceptional

07 Jul 2025

Lorraine

Weekend stay for Wimbledon

We didn’t want to stay in London City Centre do this was ideal. Lots to see and so handy for the DLR, Thames link trains & Uber boat.

Partner

10/10

Exceptional

30 Jun 2025

Terence

Beautiful entrance and reception area on arrival the and front desk staff were extremely polite and helpful at all times.
We only stayed two nights as we were there for a family wedding but thoroughly enjoyed a lovely evening dinner and excellent breakfast.
We would love visit the Greenwich to spend more time and will certainly return to the Double Tree by Hilton hotel.

Leisure Family

10/10

Exceptional

28 Jun 2025

Mark

Great stay - thank you

Business Self

10/10

Exceptional

22 Jun 2025

Allison

Excellent stay.

Stayed here for one night post wedding.
The staff could not have been more helpful - they arranged for early access to a room so we could get changed before the wedding and arranging parking was easy too.
Good amount of choice for breakfast.

Partner

10/10

Exceptional

16 Jun 2025

Camille duff

Lovely stay at the bay tree hotel

Friends_and_family Friends

10/10

Exceptional

16 Jun 2025

Emilyl

Recommend it