Name: Dorsett Canary Wharf London
Address: 48 Marsh Wall, London, E14 9TP, GB

8/10

Excellent

28 Jul 2026

Darren

Location, staff and hotel generally

4/10

Poor

26 Jul 2026

Shannon

Rooms were quite small. No water bottles provided to the room. Water was available in the lobby, but would run out by night time.
No rags provided in the shower. We asked for rags, none came to the room. We bought our own rags…which were removed from our room by the cleaner the next day…
Outside of that, the hotel is in a great location, easy to get around and find restaurants, bars, transport, etc. All in all, our stay was just ok.

10/10

Exceptional

24 Jul 2026

Asma Hafsa

Nice location and amazing hotel.

10/10

Exceptional

19 Jul 2026

Lyndsey

Stunning room, fantastic view, perfect aircon. There were water issues in the morning, shower wouldn't heat up but it was a very hot weekend, so didn't bother me. Rooftop bar was great, saw distant thunderstorms, very cool. Short walk to plenty of amenities.

Partner

10/10

Exceptional

16 Jul 2026

Anahita

Very clean and well maintained
Somewhat close to the tube

Self

10/10

Exceptional

16 Jul 2026

Natalia

Booked as we were seeing a concert at Wembley Stadium. The hotel is across town however easily to get to the stadium from Canary Wharf station on the jubilee line (no changes). Very quiet at the weekends so lovely to have a break from the bustle of London after the concert. Hotel was excellent.

Friends

10/10

Exceptional

13 Jul 2026

Darren

Rooms were very clean, great choices for breakfast-cereals,full english selection, pastries and fruit.
The staff were very friendly and helpful, would definitely stay here again.

Friends

6/10

Pleasant

12 Jul 2026

Abbey

The hotel is very new, clean and comfortable but the staff made promises they couldn’t keep and really put a dampener on the stay.
Hotel was arranged as part of a marriage proposal and the hotel was called with a specific request for the room to accompany this. Staff agreed that this would be catered to and not a single aspect of it was.
It was very disappointing especially after the hotel had already double charged us on arrival for a prepaid booking

Partner

10/10

Exceptional

12 Jul 2026

Elloise Amy

Great experience at check in, friendly staff and comfortable rooms.

Partner

10/10

Exceptional

10 Jul 2026

Helen

We had a great over night stay at the Dorset hotel, the beds were comfortable the sheets were cool and crisp, the air conditioning was a blessing, and the shower was refreshing after a really hot day in London.

Partner

2/10

Poor

05 Jul 2026

Amin

There is no way this hotel is a 4 star hotel. First of all the staff on the reception pitched me that we will upgrade you to a king room which we were like we are visiting this hotel for the first time and I was a bit surprised that he is offering a free upgrade to a kind bedr

6/10

Pleasant

05 Jul 2026

Mark

Only had one issue, when I arrived and attempted to check in the Reception Desk where unable to find my booking, on checking emails on my phone the receptionist was still unable to find my booking, on further checks my booking was found so after a delay I was able to check in, the rest of the stay was very good, was on floor 20, maybe the room window outside could have done with a clean but inside the room everything was very good

Partner

10/10

Exceptional

05 Jul 2026

Jarron

This hotel is the best!!

Friends

8/10

Excellent

04 Jul 2026

Nic

Modern hotel, staff helpful with rooms clean and well maintained. About 15 min walk from Canary Wharf Canada Square. Bed comfy on the firmer side of comfy. Didn’t have breakfast so can’t comment as felt it was priced on the slightly expensive side. But would recommend.

Friends_and_family Friends

10/10

Exceptional

04 Jul 2026

Lindsay

We've just had a great night at Dorsett Canary Wharf. The room and bathroom were both spotless with air conditioning and a good pod-style coffee machine. Additionally, the room was quiet and the beds were really comfortable, which was lovely. Canary Wharf is a very pleasant area for a walk along the water and offers some great options for breakfast. We walked to the Canary Garden cafe for some breakfast and people watching. Getting to the theatre district and museums was straightforward with great underground stations nearby. Highly recommended.

Friends_and_family Family

8/10

Excellent

04 Jul 2026

Stephen

One night stay at the Dorsett for a gig at the O2 - which it’s perfectly located for. Room was fine, compact but clean. Bathroom smelt faintly of drains and the shower barely gave out any water. Fine for a night or two, but wouldn’t want much more.

Partner

10/10

Exceptional

03 Jul 2026

Lisa

Registration and bar staff very friendly. Lovely clean and comfortable rooms in a really good location for shops, restaurants and tube stations

Family

8/10

Excellent

30 Jun 2026

Reberta

We had a great stay overall. We had a twin bed room — the room was a bit small overall still really nice aesthetically.

Air conditioning was a bit hard to manage as it wouldn’t drop when we adjusted it before bed leading to waking up in night sweats since the only bedding they provide was comforters.

We got to visit the sky bar once but they are only opened on certain days which was a bummer.

Staff was nice, they provide water and cookies on the reception floor that you can refill with a cup.. I do wish the room had water instead, we opted for a convenient store around the corner.

Friends

4/10

Poor

30 Jun 2026

Abigail

On check in staff member was surly at best.
I was told I hadn't booked breakfast, and had to prove that this was incorrect, no apology given that the system is not updated.
Took at £50 security deposit from my card which wasn't clear on booking.
On check out, waited about 10 mins for a lift that wasn't full. Decided to take the stairs and couldn't open the door as the key card no longer worked.
Breakfast was ok, nothing special and could be so much better. Plus room number wasn't on the breakfast list. I wait to see if my card is refunded the deposit....
Plenty of other options in the area, would not stay here again.

Friends_and_family Friends

8/10

Excellent

29 Jun 2026

Wee Hui

Pros:
1) Nice room size for 2, though luggage space was more limited in Standard room compared to Corner room (I stayed in both).
2) Comfortable bed and space for things
3) Corner room with the couch was nice but the TV placing is a bit awkward.
4) Very clean room.
5) AC works well; took quite long to cool down on Day 1 (maybe because of the heatwave).

Cons:
1) Water Pressure is quite bad. Bathing still bearable, but flushing was bad.
2) New hotel but use 2 turning knobs (one hot and one cold) for sink. Difficult to turn knobs with soap on hands. Nice but not user friendly.
3) Bathtub (for corner room) was not well designed for use. No handle for getting up (so not usable to me).

Staff service depends on who serves me. I called Guest Service, no answer; called Operations can't answer my query and didn't get back even though said will check and get back. But most staff is friendly and one manager agreed to let me store 1 luggage for a few days as I was returning for another 5 days stay (while a staff rejected me out right). Manager makes up for the additional 1 stay for service.

Overall, still a nice and comfortable stay.

Partner

10/10

Exceptional

29 Jun 2026

BRIDGET

Room was modern, clean, and air conditioned.

Friends

10/10

Exceptional

28 Jun 2026

Lee

Excellent all round, will stay agsin

Partner

6/10

Pleasant

28 Jun 2026

Les

No power in first room I was checked-in to. Then no air-conditioning in my room for both days in a heatwave. Communication not proactive. Got a rebate of 25% although that’s not the point.

10/10

Exceptional

28 Jun 2026

Paul

Beautiful hotel

Friends

2/10

Poor

27 Jun 2026

Sidney

So my partner and I booked this room for my birthday. We are a long distance couple and so don’t get the chance to see each other often. We booked a double king sized room as it looked nice in the website and the hotel looked really good. Booked well in advance too as we always do.

When we arrive, the wait was around 20 minutes to be seen. Then when we were finally seen, they inform us that they have overbooked the hotel, without informing us before hand, and that on my birthday I would be given a disabled access room with separate beds. I insisted that this wasn’t what I paid for and that it was a birthday treat to no avail but the offer of some drinks (I can’t drink currently) on the house , or a refund from head office if I contacted them.

Having taken the second option, head office completely ignored my messages of compensation. I’ve reached out at least twice to no answer. At this point, the only option I have is to leave a review of my experience…

Partner

8/10

Excellent

27 Jun 2026

Gillian

Fabulous hotel in a lovely area. Convenient for London Stadium. Helpful staff.

Friends_and_family Friends

8/10

Excellent

27 Jun 2026

Kayleigh

Really clean hotel and bed was comfortable. Lovely big bathroom.

Staff weren’t the friendliest on check in - didn’t give us any information on where the room was located or details on check out etc. Similar experience when checking out, we queued for 20 minutes to hand over a room key and to get our £50 deposit refunded. Staff didn’t seem too fussed that there were lots of people were waiting.

Partner

2/10

Poor

27 Jun 2026

Karan

Aircon was not working, no hot water and bathroom smelling, terrible experience though staff tried best to help

Family

8/10

Excellent

27 Jun 2026

Bonnie

Check in was good.
Room was great, clean with nice products for us to enjoy.
Check out- the self service machine wasn’t working so we had to queue up.

Partner

8/10

Excellent

26 Jun 2026

Daniel

Hotel is well presented with excellent modern rooms well equipped with everything you'd need. Our only issue was a lack of hot water from the shower, and the situation was only explained on checkout. However if this is resolved we will definitely look to stay here again.

Partner

2/10

Poor

23 Jun 2026

Ruby

hotel in nice location and the actual bedroom was nice. However on the saturday morning woke up with no phone charge as power cut. this lasted for hours meaning Getting ready in the dark, taking the stairs instead of lifts (luckily me and my partner neither need help with stairs however in some cases people might have been stuck in their rooms due to this). Following from that, our room had no hot water at all. complained to staff and they said they will sort it. Sunday the water was still freezing cold but we was checking out that day. complained to the reception they said we would get a partial and if not full refund of the stay as it was a birthday weekend away. Since then, i’ve emailed and complained through both Dorsett hotel and Hotels.com and have had no reply whatsoever.

Partner

10/10

Exceptional

23 Jun 2026

Victoria

Wonderful new hotel. Friendly staff. Lovely clean room.

Self

4/10

Poor

21 Jun 2026

Rachel

We had no electricity for one day and then no hot water the following day. I was assured the manager would email me to offer compensation but I am yet to hear anything from them.
The staff didn’t want to help when we raised the issues and just wanted us to check out quickly by promising we would be contacted in the future. The pending deposit was also supposed to be released immediately but this is still pending and has not been released yet.
Overall the hotel is pretty but not functional.

Partner

10/10

Exceptional

20 Jun 2026

Kane

Clean room, great price , polite staff

Friends

8/10

Excellent

19 Jun 2026

Victoria

Great location and lovely clean room.

Bathroom, shower door didn’t close so water outside shower and slippery. No plug in the sink, harder to shave and wasteful.

When using the toilet, you cannot access the toilet roll. More important to have somewhere to place the mobile phone!

Friends_and_family Friends

10/10

Exceptional

19 Jun 2026

SAMUEL

Great AC
Brilliant location!
Lovely staff and room with a great bathroom :)

8/10

Excellent

18 Jun 2026

Martin

Very nice room and property but £325/night wasn’t good value for money. But a very nice room

Self

10/10

Exceptional

13 Jun 2026

Masie

Lovely stay at the Dorsett, very friendly and helpful staff! Room was immaculate however the shower didn't fully close so water did leak a bit when taking a shower.

And there was no bin bags in the bins so tea bags made a little mess!

Alternative milk would have been appreciated in the room as I dont drink milk however this wasn't expected.

Still a 10/10 stay perfect location for the o2 arena and would definitely stay again and recommend to others.

Partner

8/10

Excellent

12 Jun 2026

Lauren

Nice new hotel, gym was very small & there wasn’t much going on in any of the bars or restaurants.
Rooms were nice, new and clean. Paid a good price so didn’t feel too expensive either.

Partner

6/10

Pleasant

11 Jun 2026

Hassan

When I paid through Expedia, it was indicated that payment covered everything including the taxes and fees. But, at the time of check out, they charged me for \"Service Charge\"!

Partner

10/10

Exceptional

07 Jun 2026

Kieran

Nice hotel with a short walk to Canary wharf station

Friends_and_family Family

8/10

Excellent

06 Jun 2026

Federico

Small room

8/10

Excellent

06 Jun 2026

Michaela

Clean room, good location

10/10

Exceptional

04 Jun 2026

Leanne

Love this relatively new hotel in Canary Wharf. It was perfect for me and I especially liked the rooftop bar with views over London. It was also priced reasonably. I highly recommend.

Family

8/10

Excellent

04 Jun 2026

Irenosen

Will be nice to have bottled water in rooms but lovely stay overall in a central location

8/10

Excellent

04 Jun 2026

Sharon

This hotel was a gem. Close to Canary Wharf & Heron Quays tube, making it easy to get around. The staff were fantastic - welcoming and extremely helpful. The Saturday I arrived was the last hot, hot day of the heatwave so I made sure the air conditioning was on before heading out. When I got back, it was clear the A/C wasn't working. Phoned down to front desk to ask if I was doing something wrong when setting it. They sent someone 5 mins later who declared it wasn't working. They immediately swapped my room to one with working A/C. So, after a fab shower, had a very good night's sleep. The A/C is the only reason I gave it 4 stars. Overall, an excellent hotel, great value for money and very helpful & friendly staff. Thank you. I will be back! 😊

Friends_and_family Friends

10/10

Exceptional

02 Jun 2026

Samuel

Very comfortable 3 night stay

Self

2/10

Poor

01 Jun 2026

Catherine

I was disappointed with a slow check in process. Over 30 mins to check in. Furthermore the room was not clean. Hair on the carpet and in the shower together with handwash that had fallen off the wall. For a new hotel - I was disappointed.

Friends_and_family Family

10/10

Exceptional

31 May 2026

Ekta

Amazing experience. Hotel was very clean. Welcoming staff. Very helpful. Allowed us an early check-in. Hotel was about 15min walk from the tube station. Room very clean. Bathroom spotless. Comfortable bed. A/c could be cooler. Will definitely recommend.

Family

6/10

Pleasant

31 May 2026

Fred

Staff helpful, clean hotel booked a deluxe room was the same as a standard room ask reception and was told by a manager it was a deluxe room we were going by the pictures from the booking site and the actual so don't bother wasting money on a deluxe room unless its a corner deluxe , the room we were in was small compared to other hotels we have stayed in around the area and have paid similar rates
The tv reception was very poor kept cutting out we did report this when we checked out

Partner

10/10

Exceptional

31 May 2026

Sandeep

Our room was clean and spacious. Very well decorated and staff were friendly. Only issue was they charge 5% service charge when you check out, which we didn’t knew until we went to check out.
Other than that it is really good for the price, very modern and clean hotel.

Partner

10/10

Exceptional

29 May 2026

Stephanie

The room as lovely but very hot as the air con was not working

2/10

Poor

29 May 2026

Peter

We were moved twice to try and find a room where the air conditioning worked. Neither room had working air conditioning. 30 degrees in London in a hotel room where the windows don’t open and no functioning air conditioning. Night manager bought us up a broken electric fan. We asked for some water given the high temperatures and was told to go and get it ourselves. Terrible customer service. AVOID AVOID AVOID

Friends_and_family Family

8/10

Excellent

25 May 2026

James

OK 4-star standard hotel, but felt there were teething problems - room not properly prepared or serviced, but no major issues.

Self

10/10

Exceptional

25 May 2026

Marina

Everything was wonderful from check in to end. The staff were helpful the room was clean and very welcoming. We loved the fragrance in the hotel.

10/10

Exceptional

24 May 2026

Sarah

Stayed here after reading reviews that it was easily accessible to the o2 arena. The hotel is spotless, room quite small but all we needed for an overnight stay for two. This will be my “go to” hotel now for any future concerts.
Local to the tube (just 1 stop to the arena) local to shops and bars, a perfect stay.

Friends

6/10

Pleasant

24 May 2026

Amy

It was an okay stay for the amount we paid. Staff didn't go above and beyond. For example, the shower was broken (there was a handheld shower head we could use instead) and despite telling the staff my issue and a couple of other things which were an issue in the room, they didn't fix them during the time I was there. They weren't deal breakers, but I still feel like the issues could've been resolved for a great overall stay.

Partner

10/10

Exceptional

24 May 2026

Helen

Lovely overnight stay. Great location and good facilities. Lovely sky bar on 25 floor with great views of London skyline. Friendly helpful reception staff. We’ll be back soon

Partner

10/10

Exceptional

23 May 2026

Sarah

We paid for the cheapest rate room
Through hotels.com as we were on a budget and it was twin beds. but it was our anniversary weekend and when we got there they had upgraded us to a corner king room and put rose petals on the bed for us it was amazing! Also our room key stopped working and there was a problem with the door in our room. We couldn’t get in, so they had to repair it. Made us late for our dinner reservations but the hotel went above and beyond to make it up to us by giving us free breakfast on our 2 night stay and also took us up to the bar and gave us complimentary cocktails and drinks. We had 2 cocktails each and a “Jam doughnut shot”from the bartender. He couldn’t do enough for us and would have given us more drinks if I had wanted (I’m a lightweight). So to sum it up we encountered a problem but the hotel did absolutely everything to make our stay better and rectify this issue. Customer service in this hotel is second to none. We loved every minute of our stay. View from the room was also unbelievable. Only downside was parking as there’s no spaces around the hotel to stay overnight. So be prepared for a 10-15 min walk to the car park. No disabled parking close by at all. But I wouldn’t mark it down for that as if you’re prepared for it maybe you could find something on just park or get the train .

Partner

10/10

Exceptional

22 May 2026

Nicholas

Great hotel, staff were great and the hotel restaurant was really good. Will stay here again

Business

4/10

Poor

22 May 2026

Kai

The AC in my room was broken and was stuck at 29 degrees Celsius. It took 4 maintenance calls and until 2:30am to be offered a new room. Very disappointing considering the room & property was great.

Self

8/10

Excellent

21 May 2026

Kenneth

Nice hotel, good attentive staff, and the rooftop lounge is a great spot. Typical London prices, and not far from Canary Wharf transport links, eateries and shops. Wouldn’t hesitate going there again

Friends_and_family Family

10/10

Exceptional

20 May 2026

LEIGH

Yes

Self

10/10

Exceptional

20 May 2026

Daryl

cool

8/10

Excellent

19 May 2026

Benjamin

All lovely and clean, very new, good stay, just could do with a bit more pressure on the shower, would stay again though

Partner

10/10

Exceptional

16 May 2026

Jayne

Room was well appointed although on the small side. Very clean and comfortable and staff were all very friendly. We also opted for the buffet breakfast which was also very good

Partner

10/10

Exceptional

15 May 2026

Andrew

The bar staff and restaurant was fantastic, William, Daisy and not to forget Cara…. I will be back and thank you all for the great experience.

Self

10/10

Exceptional

15 May 2026

Crystal Cheuk Man

Very nice hotel in a good location, close to stations and have nearby shops. Let us check in early as well! Bed was very comfy and room is very clean.

Partner

10/10

Exceptional

13 May 2026

Brooke

Great hotel, we stayed for Hunger Games show and was perfect location.

Family

8/10

Excellent

12 May 2026

Marinela

All excelent except no drinks/water in the mini fridge. If you arrive late night this is a problem.

Self

10/10

Exceptional

11 May 2026

Barry

Only stayed one night but really good I would stay again.

Family

10/10

Exceptional

10 May 2026

Sophie

Lovely staff, very friendly, clean, spacious and modern hotel very close to great shopping, bars and finance area of Canary Wharf. The room was clean and very well maintained and equipped. Lovely Elemis products!

Partner

6/10

Pleasant

10 May 2026

Nicholas

Property was clean. We arrived at 3pm. Toom was lovely but AC broken in the room, in a corner room. Room was sat at 29°C when first arrived and only lowered to 25°C once we returned at 11pm. Reported to 3 separate people at desk, one told me someone one would come up, nobody did. Was then told it was the mains and it would be fixed while we were out. It wasn't. Came back down to be told it was just our floor, which next door were getting someone to help fix theirs. We didn't bother to say anything else until leaving at about 7am. I know it feels like a first world problem but this is our first night away for this year and was our anniversary. Slept awfully and it cost me £170. Shame, lovely looking hotel

Partner

10/10

Exceptional

10 May 2026

David James

Quick and easy check-in at reception with friendly and helpful staff. Very clean hotel rooms. Would definitely recommend and stay here again. Rooftop bar is a plus.

Self

8/10

Excellent

10 May 2026

Minoli

Friendly, helpful staff. Nice new hotel, kept clean and tidy room. Has 2 bars, sky bar closes at midnight. Expedia stated they have a pool but unfortuantely they do not, there were plans of one but not anymore. This was dissapointing as I was not aware of this until i arrived at hotel. The room AC also was not great, the lowest temp it could go down to was 18 degrees, it was a hot day and the room was quite stuffy and even hotter than the rest of the hotel! This needs addressing as the room was too hot

Self