Name: a&o London Docklands Riverside
Address: Rotherhithe Street, 265A, London, SE16 5HW, GB

10/10

Exceptional

03 Aug 2026

Nicole

I had a double bed room with a large balcony overlooking the Rotherhithe pier and across the Thames, Canary Wharf pier. It was a really nice touch having the balcony as the hotel was/is currently facing issues with their ac system not working around the hotel so I could leave my balcony door open for cool air as I slept. I did not have breakfast so I cannot speak on that. My room had bits of dirt here and there but nothing too crazy to complain to the staff about. Staff are friendly and helpful. Due to the convenience of staying right across from Canary Wharf (and it being a 2/3 minute boat ride away (free for guests staying at the A&O), I would definitely recommend staying here as I am already planning my next trip back.

6/10

Pleasant

03 Aug 2026

Garry

Staff at check in were ok at best, at checkout they were just rude and uninterested.

4/10

Poor

02 Aug 2026

Erwin

The staff are good. However, we raised about the room being so hot in this kind of very hot weather. We couldn't sleep at night as it's very humid and very hot inside the property. No air condition, so suffocating.

10/10

Exceptional

02 Aug 2026

Joseph

.

10/10

Exceptional

31 Jul 2026

Asad

It’s great place to stay next to river. Amazing views. Only disadvantage is halal options are a bit far from the place.

8/10

Excellent

28 Jul 2026

Jose

Well, we chose this hotel because it’s conveniently located near the ferry, waterfront, and another side of London. Unlike typical hostels, we were given our own room. The room was comfortable, but the bed had a spiral mattress instead of a foam mattress, which we’ve never had since childhood. The reception staff took a while to request specific services like towels, Kleenex, an iron, and air conditioning. They could have been more descriptive about what they needed. Despite these minor inconveniences, we thoroughly enjoyed our stay at the waterfront hotel.

Friends_and_family Friends

10/10

Exceptional

27 Jul 2026

Holly

Very helpfull staff all the rooms were very clean only thing that was a lillte difficult was that they did not offer any lunch or dinner opptions or ways for you to sort out you own food so u would have to go to other sites or restonts but they do offer a free ferry that is very helpfull

8/10

Excellent

26 Jul 2026

Stephen

Great place to stay, only downside was the aircon was not working which was tough given the heatwave.

6/10

Pleasant

26 Jul 2026

Timothy

Checking in was a nightmare...dont use the machines and the woman who promised to help me disappeared from sight...while 3 staff talked and joked while there was a queue....very unprofessional

6/10

Pleasant

25 Jul 2026

Barbara

The hotel’s air conditioning we broke. View was nice. Front desk staff helpful. Expedia was terrible to work with. Could not speak to a person when there was a problem. Front desk staff had to call 2x, took about 45 minutes to get checked in!!!

10/10

Exceptional

23 Jul 2026

Jessica

My room was large, spacious with superb views onto the Thames and Canary Wharf. The free ferry service was a godsend. I would recommend this hotel/hostel. I'll definitely be returning.
P. S. Remember to bring a travel kettle if you like to have tea/coffee in your room.

10/10

Exceptional

23 Jul 2026

Diego

Breakfast was good and employeed were kind

2/10

Poor

20 Jul 2026

Jasmine

Our stay was an absolute nightmare of safety issues, terrible hygiene, and a complete lack of basic customer care. Management has flat-out refused to issue a refund or even offer an apology, proving they simply do not care about their customers.

We were initially given the wrong room, which looked nothing like the pictures. The AC was broken, actively blasting hot air at 31°C. The only openable window was floor-to-ceiling in a ground-floor room with a broken security latch. As two women, leaving a door-sized window wide open to crowds outside was a massive security risk, leaving us suffocating in a sauna, in a heatwave.

At midnight, reception admitted the building's AC was broken and they had no fans. After asking multiple times, we were offered an uncleaned room where we would have to change the bedsheets ourselves. Out of desperation, we took it, and staff had me follow them to the maintenance cupboard to hand me linen and towels to change the previous guests' dirty sheets ourselves in the middle of the night. There were two members of staff chatting at the bar who could have been instructed to clean the room.

We were told the room would be cleaned in the morning. The room was never cleaned. We lived among the previous guests' rubbish. To make matters worse, there was a leak in the ceiling of the new room and a condensation issue, so we came back to wet bedsheets the second night. This place is a health & safety hazard rum by a team with zero accountability.

Friends_and_family Friends

8/10

Excellent

19 Jul 2026

Emma

Bed was comfortable. Pillows were flat. Bedding, bath, toilet and sink were clean. Carpet was sticky and there were lots of dust and webs in every corner. TV was huge (which was great for the England game!) Air con was BRILLIANT! was 30 degrees when we visited so this was an added bonus! Location was great for where we needed to be. We used the uber boat and the shuttle boat a few times (shuttle free if you show them hotel booking). Breakfast was poor. No bacon, mushrooms or tomatoes. Staff on the desk when checking in were rude, sharp and seemed like they really didn't want to be there. All in all, the size of the TV and the aircon was worth every penny! we were only here for one night so didn't feel any need to complain or moan.

Partner

2/10

Poor

19 Jul 2026

Eileen

The location is amazing. The proximity to the thames crossing and transportation was great. The staff was the worst I have ever encountered. Rude. Lies. Unlike other hostel properties, they have no kitchen, or way to fill a water bottle, which would be OK, if they didn't want to charge high end prices to use their vending machines. Everything is broken.

Self

6/10

Pleasant

19 Jul 2026

Sarah

We showed up and the AC was out in half the hotel, the fans they gave us didn’t work, and the windows wouldn’t open all the way. They did end up moving us to a smaller room that had AC and we were very thankful for that! The hotel has potential, but needs work and upkeep. It’s pretty far from everything, even the underground. Although there is a bus stop across the street. Tesco express around the corner is helpful. The add did say laundry on site, but there was none. The neighborhood is quiet, feels safe. Just keep in mind, it takes a minimum of 35-40 minutes to travel into town to see any of the sites. Good for people on a budget with a large group, if you don’t mind the lack of amenities or want a spotless room, or don’t mind the long trip into town.

Family_with_children

2/10

Poor

18 Jul 2026

Connie

The bathroom, bin had not been emptied when I got there. Had the room even been cleaned?
I just used the bedroom bin instead.

However, on the second day there was a small leak from the corner of the loo. It looked like it had happened before, due to a bit of mould on the sealant from the same place. I reported it then (am) to a woman on reception who said she would refer it to maintenance. I got back to the room at about 11pm (expecting it fixed), there had been no attempt to fix the leak. Which now required 2 towels to keep the leak under 'control'.

The next morning, the whole bathroom was flooded by about 1cm of water. Absolutely disgusting. The Consumer Rights Act states things like this should be fixed within 12 hrs. No one spoke to me about, it or offered me an alternative room.

I went down to reception and showed the video of my bathroom. No one seemed to want to deal with it. I informed them I was checking out 2 nights early and wanted to speak to a manager (8 am). I was advised no manager was on duty until 3pm that day.

I contacted Expedia who said I needed to speak to a manager....there was no manager. She eventually spoke to the receptionist who confirmed there was no manager.

No one seem to give a monkeys about my stay. The complete lack of care was shocking tbh from both the hotel and Expedia.

I ended up booking another hotel for the remaining 2 nights of my planned stay. I took a video of the flood. I am still waiting on a refund for the 2 nights.

Self

2/10

Poor

18 Jul 2026

SORSHA LORRAINE O

Staff were very unhelpful after Expedia messed up our booking, both useless

Partner

4/10

Poor

16 Jul 2026

Faith

Spent 5 days during a heat wave at this hotel that claimed to have AC but it was never working during the time we stayed there. We were on the 4th floor so imagine what it was like trying to sleep or do anything comfortably without sweating non stop. No one ever came to clean the rooms, take trash out, replenish toiletries during our stay which was shocking since hotels normally do that everyday. Would not stay here again.

Partner

8/10

Excellent

16 Jul 2026

harry

Check in was cumbersome.

Partner

2/10

Poor

15 Jul 2026

Mikaelle

there isn’t a single thing that I liked at this hotel. The AC was broken and we weren’t told before we arrived despite it being broken for several weeks, the wifi didn’t work in our room and we were told that ”it’s a bit slow\" in some of the rooms but it didn’t work at all for the entire week we were there and the staff was very rude, unhelpful, and dismissive. This is the WORST hotel I’ve ever stayed at, DO NOT book here.

Friends

6/10

Pleasant

15 Jul 2026

CAITLIN MARI

Wouldn’t stay here again

Family

2/10

Poor

14 Jul 2026

Graham

Broken Air con that looked to have been in this state for some time. Room was 31 deg with little to no ventilation. Worst night I’ve ever had. Reception could not do anything nor even issue a fan. Told to phone head office in Germany to discuss refunds or options. Head office not really bothered and just said to send an email and they will aim to respond in two weeks. Hotel’s website had no indication of broken AC even though selling it as an upgraded room. Luckily Hotels.com came to the rescue and moved me to another hotel. Will not be returning.

Self

2/10

Poor

14 Jul 2026

Andrew

They never alerted me that the air conditioning was not working and it would be boiling hot 95F in my room. I walked in the room to find out about all of this and immediately went to the front desk and they said there were no rooms with air conditioning since e their system was broken. The only option they gave me was to get an immediate refund and I am still waiting for a refund. This place is run terribly and should be removed from being on expedia.

10/10

Exceptional

13 Jul 2026

Donald

Very helpful front desk agent and courteous, great room with aircon, Nice towels and superb en suite bathroom With a tub!

Self

6/10

Pleasant

13 Jul 2026

Nicola

It’s ok, it seems to be very hit and miss depending on which room you get, but don’t arrive late. My colleague arrived late in the evening (around 11pm) and was given a key to a room with people already sleeping in it when he booked a private room. When he returned to reception they had no alternative rooms left, so they’d clearly overbooked the hotel. Providing a key to a room with people already in it raises serious safety concerns. The only solution offered was a full refund.

Business

4/10

Poor

13 Jul 2026

Simone

The room itself was nice enough, but there were issues with several things - wifi (not functioning in room and intermittently on property), AC (room and property), unhelpful /rude staff, broken elevators. Smells of must and mold throughout property. Inadequate late-night food and beverage purchase options.

Friends

4/10

Poor

12 Jul 2026

Lee

Negatives.
Air conditioning not working.
No restaurant for meals, only breakfast.
Tv wasn't working properly, problems with aerial.
Bed not very comfy.
Housekeeping knocking on door an hour before check out.
Soap wasnt topped up in bathroom.
Positives
Ferry to canary wharf is free.
Nice location.

Partner

6/10

Pleasant

12 Jul 2026

Rhiannon

Huge queue for check in and staff weren’t very friendly or helpful. Aircon wasn’t working and it was very hot in the room

Self

10/10

Exceptional

11 Jul 2026

Yen

Great location! The ferry to Canary Wharf was so convenient and a highlight of our stay. Had a wonderful stay, looking forward to visiting again!

Partner

10/10

Exceptional

11 Jul 2026

Donald

Super clean room, great ac, nice bathroom and premium linens… superb.

6/10

Pleasant

10 Jul 2026

Jonathan

Based on the price of this hotel, the rooms are quite comfortable. The room and bathroom were clean and the view of Canary Wharf is stunning. The staff were very nice and the free boat shuttle was a big plus. The major downfall was no AC in the room, the room was like a furnace. The hotel bar also had a limited selection of spirits, they had no gin available on one of our nights.

Friends_and_family Family

2/10

Poor

10 Jul 2026

Joro Usman

Stay was absolutely shocking and completely different from what was advertised online.

Self

6/10

Pleasant

09 Jul 2026

Courtney

They dont vacuum the rooms. The air conditioning was broken and during a heat wave, it was miserable. You couldn't open the windows or door enough to get in. The breakfast was good, but for how many people they need more juice machines and bigger cups. Also, they need tea kettles in the room.

The beds were nice and the shower was good, but the plug didn't plug correctly and I have two toddlers that take baths so ya..

Friends_and_family Family

10/10

Exceptional

08 Jul 2026

Alan

Room was clean and spacious, and had air con. There was always a queue at the check-in desk

8/10

Excellent

08 Jul 2026

dalbir

I went to this hotel during a very busy week in London. I was actually relatively impressed with how easy it was to get to and how nice the room was. Nothing to complain about there.

What was really disappointing was the restaurant and bar situation. There were very few nearby restaurants, so when I checked in, I asked what time the restaurant and bar would open. They told me the bar was opening at five (it was the day of the England match) and that the restaurant would open at seven.

The bar didn't open. The restaurant didn't open. And the staff at reception didn't even know.

I kept coming back and asking if things were open. They looked really confused. In the end, it transpired that they didn't have enough staff to open either the bar or the restaurant. On a World Cup match day. When people were desperate to get a drink.

Really disappointing that they just didn't have this information.

Self

8/10

Excellent

08 Jul 2026

Tina

Our room was bigger than I expected with a lovely view of the Thames and was quieter than expected. The staff were lovely and knowledgable and having a free ferry at the hotel was a huge bonus. The only negative was the breakfast. No fruit or yoghurt was available and people were walking through the area with their suitcases when there wasn't enough room to do this. The options for breakfast weren't great but having said that, we would probably stay again but maybe forego breakfast as an option.

Partner

2/10

Poor

07 Jul 2026

Aneka

Share is wrost. I walked straight out. Never doing share again

Self

2/10

Poor

06 Jul 2026

Duncan

We arrived early, having been told that we could leave our bags before checking in. We took our bags to a room and they were locked away. They did not take our name or booking details. there was no ticket given for our bags. When we returned to check in the member of staff took a while to find our room and eventually gave us the room cards. The room was hard to find because of the bizarre numbering and access points.
The room door had a card on it asking the 'reader' to go to reception. As we had just left reception we opened the door to be confronted by another occupants 'stuff'. As it was dark in the room, and after midnight, we did not progress further in case there were people in bed.
We returned to reception and explained what we had found. The receptionist said 'They should have checked out'. He then sent a security guard to check out the next room, to see if there was anyone in there. Obviously no idea who is booked into where.
This room was empty.
A lovely TV - but no controller to use it.
A bathroom with an empty hand soap, mouldy ceiling and dirty tiles.
No hairdryer.

Partner

2/10

Poor

06 Jul 2026

Heather

After a 21-hour journey, I arrived to find a long line just to check in. Once I reached the front desk, I was instructed to scan a QR code and complete the check-in process myself. Unfortunately, it was neither quick nor intuitive, adding even more time after a long day of travel.

I was eventually given a key to a room on the fifth floor and directed to an elevator that wasn't working. When I returned to the front desk to let them know, I was told, in an irritated tone, to use a different elevator, without any explanation that alternative elevators even existed.

When I finally reached my room, I discovered it hadn't been cleaned. I went back downstairs and informed the front desk. The attendant simply said, \"Oh, it hasn't been cleaned?\" and walked away. After waiting about ten minutes without any update, I asked another staff member if I could be assigned a different room. She curtly told me I needed to wait for the first attendant who was handling it. At no point did anyone apologize for the inconvenience.

To make matters worse, London was experiencing a heat wave, and the air conditioning did not work. Overall, what should have been a welcoming arrival after an exhausting international trip became a frustrating experience due to poor communication, a lack of urgency, and customer service that fell well below expectations.

4/10

Poor

06 Jul 2026

Michael

Check-in wasn't good. We were given our first room key. Unfortunately, the lift wasn't working and when we got to the room, it was a double bed not twin beds. Went back to reception and waited ages to get another room. This was in a different building and signs to the rooms were not exactly clear.

At reception, there were signs saying that they were having issues with the air conditioning, which continued throughout our stay and made sleeping uncomfortable.

It wasn't clear when booking that this is more a hostel than a hotel, so there is no restaurant for breakfast. There is a bar, but we didn't use it as we were out most evenings.

They have a number of vending machines, but you can only select and pay for one item at a time. Even though there is a Keep Shopping button, it is a complete waste of time. In addition, when selecting various options, it would say option not available or invalid code, when the items are clearly showing.

On a positive, the location was good with a ferry service across to Canary Wharf, which is free to hostel residents.

Friends_and_family Friends

4/10

Poor

05 Jul 2026

Sarah

Check

2/10

Poor

04 Jul 2026

Chondon

Staffs are very bad behaving! I was late for check in and they didn’t allow me in. They even kept all my money. Five nights! which I paid fully in advance! They should have let me stayed for next day!
So, be careful before you book and pay fully in advance

Friends_and_family Family

6/10

Pleasant

04 Jul 2026

Kim

The worst hotel check in system I have ever experienced, took over half an hour of waiting in a queue of up to 50 other travellers. Only one poor member of staff to cope with this.

Family room was spacious but the kids beds were not made up. We had to put on all the bedding.

There was no tv remote in the room.

At breakfast you need to clean your own table and clear plates. Not what we expected.

Friends_and_family Family

6/10

Pleasant

03 Jul 2026

Andrew

There are a few problems, parking is expensive, and for me problematic as it is a very long walk to the parking from the reception, and involves negotiating a steep ramp up or down to the reception, which is for vehicles, not people, there is no segrigation between the traffic and people, it took me 5 to 10 minutes to walk all the way down the road to the entrance ant then virtually the same distance to the hotels parking bays inside the covered parking. There is a beautiful view of the River Thames, but my room did not have that view. There is nothing in the room, no kettle, cups, glasses, just a huge TV, towels and toilet paper. The location was great, and the room price was reasonable, I did not eat at the hotel.

Self

8/10

Excellent

03 Jul 2026

Stuart

Clean room, very busy reception

Self

2/10

Poor

03 Jul 2026

Sara

The worst part of my stay in this hostel was the staff; the very few that was present. They were downright rude and unhelpful.
The hostel was untidy, dirty and needs updating. The bar never opened during our two night stay. Air conditioning wasn’t working throughout.
I do not recommend this awful place.

Friends_and_family Friends

2/10

Poor

03 Jul 2026

Helen

Room decor was lovely but with no working AC . No fans to give out. No working lift. No mechanisim to refund so I could move to a different hotel , the place was a bit of a joke .
Plus I got lucky - when I checked in there was no queue . Other nights I saw the queue at the front desk was 20-30 people.

Self

6/10

Pleasant

01 Jul 2026

Christina

Certain staff members were really rude, AC and elevator were not working and when I got into my room there was only one bed when I booked and paid for a double.

Friends

8/10

Excellent

01 Jul 2026

Logan

Easy trip over the water to canary wharf

Business

4/10

Poor

30 Jun 2026

Jasmine

The room was clean, the ac did not work the whole stay, we eventually received a fan and built it ourselves the electricity went out one night and the staff was unable to unlock the breaker box so we had to wait until the next morning to have it fixed once I brought it to their attention. Overall, it’s a good location for the price, and I liked the free ferry ride, but be sure to check if there will be a heat wave and/or big events.

Partner

2/10

Poor

30 Jun 2026

TERRENCE

This is wrong information on your sight - it’s a Hostel NOT a Hotel. It was originally a Hilton and bought out by a& o hostels !!!!

Partner

2/10

Poor

30 Jun 2026

SHAHNWAZ

NO AC. NO MILK. NO TEA OR COFFEE. LONG QUEUES AT CHECK-IN AND ONLY 2 STAFF ON THE COUNTERS. 3 OUT OF 4 LIFTS NOT WORKING.

2/10

Poor

30 Jun 2026

Mohammed

We will never use this hotel again, and I would strongly advise others to think twice before booking.

Our guest experienced a genuine personal emergency on the first night of the reservation and was unable to contact the hotel. Unfortunately, this was made worse by the fact that the hotel simply did not answer its telephone, despite numerous attempts to reach them.

When our guest arrived on the second night to check in, they were told that the booking had already been cancelled. As a result, we lost almost £500.

Both I and Expedia, through whom the booking was made, contacted the hotel to explain the circumstances and request at least a partial refund. The hotel showed no interest whatsoever in helping or even considering the exceptional situation. There was no flexibility, no empathy, and no willingness to discuss a reasonable resolution.

Emergencies can happen to anyone. What distinguishes a good hotel is how it responds when they do. In this case, the customer service was extremely disappointing, and the complete lack of compassion has ensured that we will never book this hotel again.

Be warned: if something unexpected happens and you need assistance, don't expect this hotel to be understanding or helpful.

Business

10/10

Exceptional

30 Jun 2026

Andrea

Thr staff is amazing very nice abd helpful

Self

10/10

Exceptional

30 Jun 2026

Laxman

Room and beds are clean. Only check in should be done fast as I always see a queue for check in

Self

2/10

Poor

28 Jun 2026

Anna

Horrible experience with no aircon,fan or electricity in this day and age and a hotel.

A very very long queue after a long journey.

Terrible in all aspect,never there again!!

Friends_and_family Family

10/10

Exceptional

28 Jun 2026

alessia

Such an amazing hotel! The room was clean and had a lovely view of the Thames, right opposite Canary Wharf. You could get a boat to the other side where there was better transport links as the pier was right beside the hotel. The breakfast was lovely and for around £20 extra for 2 people it was great. Would highly recommend!

Friends_and_family Family

2/10

Poor

28 Jun 2026

Tracy

Stayed for the night on 27th June. Upon arrival the queue for check in was lengthy, which was to be expected. A staff member was coming down the queue requesting guests register online. Fine did that. Once we arrived at the desk there was a A4 sign to say the hotel was experiencing issues with the AC. It was not communicated at all the issue was it wasn’t working full stop. Our room on 5th floor was 33 degrees and the windows barely opened. Upon research the AC broke down from 25th June but this was not communicated prior to arrival. I would have cancelled if I had known as I had taken out insurance when booked through Expedia. The staff did not want to help. Obviously we had checked in and paid. No offer of any resolution. I messaged via Expedia - of course no response, even a day later, Paid £230 for one night stay. Very disappointed no resolution was offered. I know the staff working had no resolution but this is a matter for higher up to resolve. Disgusting treatment A&O. Expedia needs to look into this. Reading Government Guidance hotels and accommodation should not be above 28 degrees. Who is monitoring the compliance?

Partner

2/10

Poor

28 Jun 2026

Sophie

From checking in, long ques, people pushing in and complaining. The front of house staff were the most unhelpful, miserable people. They were talking amongst themselves about all the complaining going on and not actually doing anything to resolve the issues. When checking in they move a sign they had made to show you that the air con isn't working. Lifts weren't working and me and my old mother had to walk up 5 flights of stairs to the top floor where you were smothered by the heat and the stench of the staircase. There was a mouldy towel with bits of wall laying on the floor on the top stair case, it was disgusting. Then once I carried mine and my mother's suitcases up all the stairs, we opened our hotel room door to the most revolting stench of damp, heat and cheesy feet. There wasnt a window we could open, they are all sealed shut.. apart from the balcony door that has a latch on. This only opened the width of my finger. Oh also, remember there is NO air con. I went to complain and a young chap I saw on my way to reception said they have no space to move us.. that was that.
I ended up sleeping on the floor near the tiny gap of almost cool air that came through the balcony door (total of 2.5 hours sleep) My poor mother was over heated. We checked out as soon as we woke up. There was people sleeping in the reception area due to it being the only place with air con.. how convenient. Absolutely disgusted. As a company you should be ashamed

Family

2/10

Poor

27 Jun 2026

saumyendra Narayan

The air-conditioning was not working, the staffs are clueless about services

Self

10/10

Exceptional

26 Jun 2026

Jesika

The location is wonderful especially since there is a ferry service & all types of public transport available close by on either side of the Thames. The property is very quirky & cute & very Euro, from this American’s perspective (a compliment, to be sure). Breakfast is quite a convenience. Rooms are very clean! I was there during the heat wave so the temp in the rooms was the only discomfort, but the place is so charming, I can overlook it and definitely stay again!

Self

6/10

Pleasant

26 Jun 2026

Carolyn

Aircon was poor in the room very old unit 28 degrees in this heatwave
Check in was slow at 3pm usual rush and only one member of staff despite there being a few around
Only one lift out of 6 working
I assume i was in the old part and I hope there are plans to renovate

Self

2/10

Poor

26 Jun 2026

Lee

Air conditioning pumped out 30 degrees, no kettle, waiting 30 minutes to check in as none could program the key cards. Teenagers running around at night screaming on the corridor

Self

4/10

Poor

26 Jun 2026

Jose David Torres

Booked a Twin room but ended up staying in a 6-bed one :(. Breakfast was ok.

Partner

2/10

Poor

25 Jun 2026

Talia

The air conditioning units were all out, the line at reception was always long and took forever to get to speak to someone. We were locked out of our room halfway through our stay. The facilities in the common spaces were not kept clean at all.
The location was nice, next to the ferry across to canary warf, but that is about the extent of the positives.

Friends

6/10

Pleasant

25 Jun 2026

Hannah

Good stay for a hostel. I’ve never stayed in a hostel, but with the heatwave I booked 2 nights with my dog for the AC. Unfortunately, the AC was down. It sounded like it was down for all the rooms but I don’t know.
The staff was as helpful as they could be but there was always a little bit of confusion.
I had a double room, private because I had my dog. The room was clean, the bed always felt wet but that’s probably because of the heat. The WiFi didn’t really work in my room, but I was able to work at other parts of the property like the bar area or the lobby.
I wouldn’t recommend this hotel to friends or family

6/10

Pleasant

24 Jun 2026

Nelson Alexis

I was there for 7 nights and 8 days. I asked for cleaning service in the counter and they put the wrong date down . OK fine no problem, but the next day all they did was throw the trash and new towels. Nothing else, not new bed sheets, did'nt clean the bathroom etc. I spoke with the manager, and asked her what does the cleaning service consist of and she walked away. There is no microwave. It does say they do have a restaurant but its for breakfast only with a FEE which the website didn't say for breakfast only. The web site needs to be updated because its leading with wrong information. There bar service is not consistent of being open specially the world cup games. The view is decent. The staff or manager never once asked how are we doing if need anything specifically for being there that long. There is a small grocery store at the corner that we went to that had better service and we were able get snacks and drinks that help us thru the evening. Do NOT rent a car, there is a parking FEE of 25 pounds a day . I got 2 tickets out of no-where and rental company has your card and they use it to pay your tickets off. An Uber driver told me while I was there its a tourist trap. The time we were there smoke alarms keeps going off specially in the early morning around 2am. It would take some convincing for me to go back. They need better customer service from staff to managers or vice-versa.

Family_with_children

4/10

Poor

24 Jun 2026

Kristina

To get checked in takes around 30 min , should be something more simple and quicker
No fridge in the room , and we suffered sleepless night in the room with out air conditioning, temperature in the room was 30’
Breakfast ok but not the best , apart that good location and lovely river views

Partner

8/10

Excellent

23 Jun 2026

Michael

Good location, free ferry

Self

6/10

Pleasant

22 Jun 2026

Rita

It could have been really good but lots of things need to be better. Checking was 45 mins long in the afternoon, as the online checking via form took a l long time, requiring everyone's details in my party! Why was that needed? It was a hot weekend and our room's air conditioning did not work. We spoke to staff and they promised someone would come to check the controls, no one came. Reception staff said they would come, none came. Then on our third visit down to reception they said they would bring fans to the room. That didn't arrive. We did get a bottle of water instead. Also the room numbers are all confusing with different house numbers and unclear signage. I was worried if the fire alarm went, lots of people would be confused where to go. Bedroom and bathroom were all fine and clean but no kettle facilities in the room!

Friends

4/10

Poor

22 Jun 2026

Forgotten

I recently stayed at a&o London Docklands Riverside, and while some aspects were positive, the overall experience fell short.
On the plus side, the room itself was spacious and comfortable. The staff were also a highlight—the receptionist, Victor, was incredibly kind, and the manager on duty during the afternoon of the 21st was highly active and attentive.
Unfortunately, we encountered several frustrating issues during our stay:
Key Card Glitches: We had persistent trouble entering our room, as the key card failed to work on two separate occasions, requiring trips back to desks to get it resolved.
AC and Temperature Control: The air conditioning was completely stuck at 29°C. It couldn't be adjusted, and I eventually had to ask the manager to come and turn it off manually.
Smoke and Ventilation: Because the room was so hot, we had to leave the windows open. However, we later had to shut them to prevent outside smoke from coming into the room, which ultimately left us trapped in a very hot, uncomfortable space.
While I deeply appreciate the hard work of Victor and the manager, the technical and comfort issues made for a frustrating stay. Unfortunately, I cannot recommend this hotel.

Partner

8/10

Excellent

22 Jun 2026

Cherylann

We enjoyed our stay ,room had a great view balcony was a bonus but the room could do with a fan or air con because even with windows and balcony door open the room was so hot . Also a kettle in the room would be great to have a cuppa when you wake up, breakfast was very basic but luckily I’m not a breakfast person .for the price would definitely stay here again .

Partner

4/10

Poor

21 Jun 2026

Marek

First of all, this is not a Hotel, it’s more of a hostel so if you’re expecting a nicely presented tidy modern room, forget it. Check in was straight forward, but the room they gave me was a multiple bed room with two metal beds and a metal bunk bed. The room hadn’t been cleaned thoroughly, two beds looked slept in, rubbish in the bin, window was broken at the hinges so easily opened, a cherry picker was parked directly outside and the aircon did not work, there was a heatwave going on so it was stifling.
I complained and a very helpful gentleman on reception, managed to give me another room, much better condition, clean but the air conditioning wasn’t working either, and it reached 30 deg during the night. You can’t have everything for £130 I guess, must be expecting too much.

Self

6/10

Pleasant

19 Jun 2026

Emma

Staff were helpful and seemed pleasant, although didn't really need to ask them for much. The room itself was lovely and decent sized, beautiful balcony and an amazing view of Canary Wharf one side and London the other. The bathroom wasn't dirty but definitely looked worn and needed a revamp.
The one thing that really let it down was the air-con wasn't working which I get happens however, we were told after we'd already checked in etc. which wasn't comfortable in the slightest when its warm and muggy. No alternatives offered such as fans, we were only handed a flyer.

Friends

2/10

Poor

18 Jun 2026

Adam

I booked a 3-bed room, but was given a four bed room with all beds already being used. I was truly jetlagged, so waa naturally taken advantage of.

10/10

Exceptional

17 Jun 2026

Trice

This felt more like a proper hotel than a hostel. The location was great, close to the ferry (which is free when you stay there) as well as bus transportation. The staff were friendly and helpful. I was only there for one night so didn’t take advantage of breakfast or bar but it’s something I will consider in future. My room was a nice size with a tub which I love and a view of the water. It’s a great spot if you’re traveling solo very cost effective. Will come back in future

Self

4/10

Poor

14 Jun 2026

Keith

Was under the impression it was a hotel when I booked but soon realised it was more of a hostel. Spoilt the experience

Partner

8/10

Excellent

14 Jun 2026

Daanish

Property was nice and clean. Good hotel to stay at in London.

Friends

10/10

Exceptional

12 Jun 2026

Gilbert

Have stayed here a few times before the change of ownership, so its good to know the quality has not deteriorated. I am sure to stay there again.

Partner

10/10

Exceptional

11 Jun 2026

Farah Deeba

Evening duty Staff was bit rude it was around 6pm on 10 June.

Family_with_children

10/10

Exceptional

11 Jun 2026

Trevor

I was a little apprehensive booking this hotel after reading some the reviews elsewhere. I shouldn't have been concerned as I had a great stay and a lovely room. The view over the river was great and the room itself very spacious with a good bathroom and a superbly comfortable bed.
There were a fair number of students in the hotel but I think they were accommodated in a separate wing.
Location good as there are buses very close that serve Surrey Quays and Canada Water stations. I did walk to Surrey Quays (about 25 minutes). Also a free (for hotel guests) ferry from the hotel pier connecting with Canary Wharf and it's amenities and transport interchange. Very reasonable rates too. No tea or coffee facilities in the room but available from the bar and reception.
I wouldn't hesitate to stay there again.

Self

2/10

Poor

10 Jun 2026

Rhonda

Awful visit. We were after waiting assigned an incl room then

6/10

Pleasant

10 Jun 2026

Usama

Good location close to transport links with boat and bus. Nice staff and lobby area.

Room was creaky and old, floor boards creaking. Step down to toilet which was easy to hit your foot on with no nosing on the edge. Wheels of the bed sticking out which I stubbed my toe on. Walls are thin so can hear room neighbours talking and people running up and down the hallway.
No ammenities such as tea, coffee, water in the room and no fridge.

Overall okay room for 1 night stay with consideration to price and location.

Partner

8/10

Excellent

09 Jun 2026

Philip

The ferry experience was good

4/10

Poor

06 Jun 2026

Wayne

The room was just that. I booked a hotel not a basic room. No emeneties in the room at all. The bath panel had fallen off, we asked for extra pillows but not forthcoming. Not worth the money we spent as this hotel is now a hostel.

Partner

6/10

Pleasant

06 Jun 2026

Nigel G

Please note that the advertised restaurant for evening meals is only available for those travelling in groups (the hotel focusses on groups of exchange students etc.)

Self

2/10

Poor

06 Jun 2026

Joro Usman

What I met on ground was completely different to what I was shown on Hotels.com. the TV didn't work, there was no water heater in the room, there was no refrigerator in the room and the staff didn't clean the room after the first night. I had to check out after 1 night and forfeited the remaining 4 nights I had left on my booking. Absolutely disgraceful experience.

Self

10/10

Exceptional

05 Jun 2026

Carlos

Pretty new overall staff very helpful

10/10

Exceptional

05 Jun 2026

Mauro

Excellent value for money deal

Self

6/10

Pleasant

04 Jun 2026

Shin Yu

Receptionist (a guy) is very impatient and passive. The property is just not well-managed with lots of broken things in the room that each night there're many guests queuing to complain and they can't do much about it.

Self

2/10

Poor

03 Jun 2026

Lucy

We booked based on the hotels.com website info and paid a price that reflected this being a hotel, however (apart from the room itself) everything else more like the hostel it has been taken over by. We felt very mislead. We received no replies to our messages via the hotels.com app pre-arrival, and the phone was not answered so parking wasn't booked. Check-in was chaotic. Lifts were not working and access to rooms was via a narrow metal spiral staircase. Breakfast was very disappointing - poor quality food and limited options, especially for hot breakfast - beans, hash browns, cheap sausages and a hard boiled egg in its shell! It was fine for a hostel but we'd paid hotel prices! Worst of all was when the fire alarm went off during the night. Not the hotel's fault, obviously, but very fortunately it was not a real fire as it was utter chaos for 1.5 hours while the alarm kept ringing. If there were any staff managing things we didn't see them - before the fire brigade arrived and said there was no fire there was no attempt to evacuate the building. There was zero communication or instruction throughout, no checking if rooms had been evacuated or roll call, no assistance for people with young children on the spiral stairs. People all over the building were wondering what on earth was going on. On the plus side the room was fine, the few staff we saw were lovely, and it's a great location.

Partner

10/10

Exceptional

02 Jun 2026

Laxman

Excellent location and facilities for the price they are charging

Self

10/10

Exceptional

31 May 2026

Jeana

Budget friendly stay in London.

Family_with_children

4/10

Poor

31 May 2026

Shin Yu

AC not working, took very long for the staff to help out and only after I insisted they finally change me to different room. But that room looks old and cheaper/lower quality than the one I initially booked. It's hostel level far from 4-star.

Self

10/10

Exceptional

29 May 2026

Paul

I stayed at this hotel for several nights, the room was clean and quiet, although it was cold (17 C) as I could not adjust the temperature by the thermostat. The location initially appeared to be difficult to get to as I had a long walk from the Metro (Overground). I later found that there is a bus route that stops by very close to the hotel, so I was able to use that which made it very convenient. The restaurant was large and spacious. The scenery is very good as it is located on the riverside which affords views of the office buildings across the river.

Self

2/10

Poor

29 May 2026

Michael

Room with a view over the Thames was lovely. Very clean, spacious rooms. Only down fall was there was no tv remote and the air-conditioning didn't work.

Partner

8/10

Excellent

29 May 2026

Jenny

The ferry across to Canary Wharf - free with our stay was free and a hit with the kids. A better range of breakfast items would have been beneficial

Family_with_children

10/10

Exceptional

27 May 2026

George

Overall a good experience. It was cheaper than most London options, and was right next to uber boat and bus stops, making travel into the city center convenient.

6/10

Pleasant

26 May 2026

Helen

It took over 30 minutes to check in and no clear information was given to us regarding the app which we found out on our second stay is needed to ask for more toilet roll or for our room to be cleaned. Reception staff appeared very understaffed and always seemed to be run off their feet.
The staff in the restaurant were unable to provide clear information regarding allergies for my son with a peanut allergy or provide and alternative option which was very concerning and caused a good deal of stress

Friends_and_family Family