Name: Canary Riverside Plaza London, Vignette Collection
Address: Westferry Circus, 46, London, E14 8RS, GB

2/10

Poor

17 Jul 2026

Sebastian

Multiple fire alarms throughout the night really ruined our stay.

Partner

2/10

Poor

15 Jul 2026

James

Sad tired old hotel, smelled appalling both in the corridors and our room. Saggy bed, no hand soap in bathroom, stains on carpet and furniture and windowsill. Only one working elevator.

Faulty fire alarm kept everyone awake until 3am. Staff were the one good point about this place, they were calm and apologetic and a special mention needs to go to Howard who took charge of our bags when we were evacuated the first time so we could get to the O2 in time for our concert, and got them safely to our room in all the chaos.

Still waiting for our refund as well as the 'holding charge' which hasn't been released yet.

Partner

10/10

Exceptional

14 Jul 2026

Graham

Helpful staff, clean and quiet. Great night sleep. Views wonderful

Self

10/10

Exceptional

14 Jul 2026

Francess

Spacious room, bath and shower, lovely and accessible area

Self

6/10

Pleasant

12 Jul 2026

Eleanor

Lots of stains on carpet. Breakfast if extortionate. 33 quid for a full English!
Stayed over 1 night and fire alarm went off 4-5 times until 3am. Staff did not know the cause and ensure it wouldn’t happen again… and It did.

However, in the morning reception staff ensured a full refund without ask due to the inconvenience and lack of sleep. Bed was very comfy and mini bar was full with goodies :)

Partner

2/10

Poor

12 Jul 2026

Kieran

Not a 5 star hotel. Poor systems, disruption due to fire alarms going off in night, room keys not working, incompetent staff. Do not stay here.

Self

8/10

Excellent

10 Jul 2026

Shairon

A spectacular river view and nice room if you pay more. Lovely gardens for the heart of the city/Wharf. This hotel could be great if it improved a few basics. Check in was poor as they migrated to a new system. We waited 15 mins as the first in the queue with no offer of a complimentary drink. The rooms need kettles. We asked 5 times before one was delivered with tea bags also requested. Only drink on offer was coffee. Breakfast at 9.30 am was stone cold as the hotel is geared toward business users who check out early. This all said this hotel could be great and is I a fantastic location.

Friends

10/10

Exceptional

08 Jul 2026

Bonnie

Lovely hotel would stay again. The only thing I could fault was the fact that they didn’t have any USB plug sockets so bring your plugs along with the charging cables. Otherwise an excellent 1 night stay.

Business

8/10

Excellent

05 Jul 2026

Claire

Great hotel but if you plan on working while you’re there, don’t. The internet was absolutely terrible. Fine for an email or two but for any video or even non-video conferencing be prepared to cut out every minute or two. Incredibly frustrating. Otherwise a beautiful hotel with stunning city and Thames views with really great staff.

Self

10/10

Exceptional

05 Jul 2026

Andry

The views were incredible from our room.

Family

10/10

Exceptional

04 Jul 2026

Peter

Absolutely superb facilities. Great location. I’ll be looking to stay back over in future for work.

Partner

10/10

Exceptional

03 Jul 2026

Nik

I am a regular now, staff friendly and welcoming . Hotel is ideal location quiet properly built decent size rooms. Parking easy too. Good for Canary Wharf, O2 DLR riverboat and tube.

Self

10/10

Exceptional

30 Jun 2026

Alex

We had a fantastic stay, the staff were so incredibly friendly and helpful, beautiful location and excellent amenities!

Partner

6/10

Pleasant

30 Jun 2026

Graeme

Upgraded room with a river view. Room was extremely spacious with a big bed and large bathroom with a bath and a seperate walk-in shower. Large wardrobe with plenty of hanging space. Room was clean, if a little dated in decor. Spa was nice for an hour or 2.
Couple of issues we had while visiting...
1) No cold water...tried the bath for 20 mins but you had the choice of red hot or red hot. Same with the shower and again with the sink. Shower was also leaking at the back of the unit. In fairness, the temperature issue was reported and fixed later in the evening while we were out.
2) Rooms cleaned daily (first knock on the door was EARLY) but bins not emptied, coffee not replenished, toilet rolls not replenished.
3) As for coffee...2 esspresso cups available. Used the machine and had to stop it so it wouldn't go over the sides of the cup. No tea. Plenty of space available in cupboards/drawers to put a couple of bigger cups and some tea bags. The first morning, I went and got some Latte's from the foyer where breakfast was held and it cost me £6.50 each (plus 12.5% service charge) and they weren't that hot!
4) £150 per night holding fee! Be aware of this before you check in!
5) Saturday night, returned to the hotel to find out they had ran out of the 1 product they did on draught (Camden Lager). Take That, Garth Brookes, Bad Bunny, Harry Styles in town, hottest weekend on record and the World Cup (with England playing) and we run out of lager.....

Overall.....an OK stay....

Partner

8/10

Excellent

30 Jun 2026

Brianna

It was very nice and very accommodating

Partner

8/10

Excellent

28 Jun 2026

Tommaso

We stayed in a deluxe king during a heatwave. The room is very big and the bathroom too. The room had a sort of smell but you cannot open the window to ventilate. The AC didn't work much but eventually after we asked the stuff was able to give us a room with functioning AC. The swimming pool is very good. The gym a little crammed and old but ok. Breakfast is limited in options, there are no self serve coffee machine and it might take time to be served a coffee (which is not of great quality). The staff is extremely helpful. Location is great if that is what you look for. Close to the river, to a mall and to a very good Chinese restaurant.

Partner

6/10

Pleasant

28 Jun 2026

Daveena

Staff were very helpful especially on the front desk. Room was clean. The health club is separate to the hotel but access is granted by swapping your room key for a gym fob. Riverside views from the room. The chrome cast in our room didn’t work, the staff offered to switch our rooms, but we’d just asked for the twin beds to be made into 2 singles, so remained for the convenience. We noticed a foul smell from the wardrobe which soaked into my friend’s clothes that she hung in there. We’re not sure what the source was, but it was awful. We didn’t try the restaurant, but were interested in the afternoon tea on offer. The waiter on shift advised we could come down at any point to enjoy it, however when we did, another member of staff advised we’d been misinformed, so not particularly happy with that.

Friends

10/10

Exceptional

28 Jun 2026

Eleanor

We are locals that enjoyed a brief stay to escape the latest heatwave. Air con not the most powerful, but definitely working and kept us much more comfortable than our home (the room stayed at roughly 24-25 in the day and dropped to 23 overnight). Room was clean. Bed very comfortable. Staff attentive and helpful.

Partner

10/10

Exceptional

27 Jun 2026

Alison

Lovely hotel, excellent facilities and exceptional staff, the pool and air con were a godsend during the heatwave
Very comfortable bed and duvet
Great location, close to station and super views

10/10

Exceptional

06 Jun 2026

Margie

Great property close to the train station that is connected to the ExCel center (trains, not the hotel). The hotel itself is beautiful, clean, and the staff goes above and beyond!

My room was large with a huge window seat where I could relax, get work done or just read a book while enjoying the view. The king sized bed was large and comfortable with high end sheets and pillows. The bathroom was huge and had a shower, separate tub, and great lighting. There were robes slippers and nice toiletries. Evening ice delivered to the rooms was a nice touch.

The restaurant was excellent, not a huge menu but I think it is better to have few excellent dishes rather than a lot of mediocre ones. Try the salted caramel ice cream for dessert. Sounds simple but was so good I ended ep getting it for room service each night.

The hotel is sophisticated, elegant, and situated with views of the river. Incredible views of the river really. Would be a great hotel for corporate meetings. I felt pampered and would absolutely stay here again if going to the Excel center or anywhere nearby.

Self

10/10

Exceptional

21 May 2026

Samantha

Excellent service and attentive staff, hotel facilities all great although we did not have time to use the spa/pool sadly. Hotel seemed very quiet so atmosphere a little lacking. Room was clean and spacious with a fabulous view of the river, although the decor seemed a little dated and in need of some TLC. Breakfast great but additional cost. Overall a great hotel stay with excellent access to the Thames clipper for access to the O2 and also central London.

Partner

10/10

Exceptional

13 May 2026

andrew

I had a great stay here when in canary wharf for meetings. Although the hotel is little dated for a 5*, it has an amazing leisure centre access with beautiful riverside pool. The staff were all really attentive and fantastic. Particular shout to Cindy who was super helpful to me on reception. Really appreciate it.

10/10

Exceptional

09 May 2026

Sally

We had a fantastic river view. We used the swimming pool which was good, along with the spa.

Partner

6/10

Pleasant

27 Apr 2026

Misha Denise

Bit overrated and needs a revamp. Useful and good location for Marathon.

They need to rethink amenities- no kettle / tea / biscuits for a 5* hotel

8/10

Excellent

23 Apr 2026

Robert

Nice hotel, well located

8/10

Excellent

22 Apr 2026

Robert

Overall was good…one thing though was that they don’t provide kettle and tea bags in the room…we have to request for them…there were coffee and coffee machine but we don’t drink coffee!

Partner

10/10

Exceptional

21 Apr 2026

Phil

Very friendly and helpful staff. Comfortable room. Everything good. And the breakfast was excellent.
Thank you.

Self

10/10

Exceptional

22 Mar 2026

Shaun

Lovely place staff was amazing thank you for a great service

Family_with_children

8/10

Excellent

19 Feb 2026

Nik

Clean and quiet. Lovely staff.

10/10

Exceptional

04 Jan 2026

Jenna

Amazing stay at the hotel! The staff went above and beyond and upgraded our room which was fab

Partner

10/10

Exceptional

01 Jan 2026

Natangwe

Beautiful tropical boutique hotel

Leisure Partner

10/10

Exceptional

01 Jan 2026

Melissa

Lovely room, staff so accommodating and the health spa and pool is wonderful to use

Partner

10/10

Exceptional

30 Dec 2025

Pavitri

Spacious room with river view.
Very friendly and kind staff members- the concierge staff made us feel so welcome and helped make our stay a memorable one.

Leisure Partner

10/10

Exceptional

25 Dec 2025

Burcin

…

8/10

Excellent

13 Dec 2025

Jairo

Great location and amenities.

6/10

Pleasant

13 Dec 2025

Ryan

Room was good condition, clean and spacious. All the staff were nice and helpful.

Hotel however is overpriced and absolutely not worth £300 a night, minibar prices are okay for soft drinks. Spirits very expensive.

Restaurant lacked choice and was £20 for a small bit of stone bass.

8/10

Excellent

07 Dec 2025

Samantha

Room was spotless, The use of the Virgin gym facilities was fantastic. Staff were very helpful and brough a kettle to the room when asked. It was very quiet on Friday but sadly it was noisy and difficult to sleep on Saturday night due to the cars racing around outside the hotel in the underground area of canary wharf. Better to be on the River side that the city side of the hotel during the weekend

Business

8/10

Excellent

06 Dec 2025

Robert

The room was clean and the breakfast was good. Great view from the room

Business

10/10

Exceptional

30 Nov 2025

Gabrielle Flavia

Everything! Amazing staff. I loved my stay. I can’t wait to go back. I wish I stayed there longer.

Self

10/10

Exceptional

27 Nov 2025

Eloisa

Spacious, clean, fantastic staff that went above and beyond. Breakfast was incredible... bed was faboulously comfortable. Could not have asked for more!

Leisure Partner

8/10

Excellent

26 Nov 2025

Jenny

Spacious rooms, very friendly staff, good level of cleanliness

Friends_and_family Family

8/10

Excellent

18 Nov 2025

Abigail

The rooms and hotel was awesome however the location of our room faced a busy road and was pretty noisy all night like you was on the side of a formula one track. But the hotel and staff itself was absolutely perfect. The location was also good in terms of being able to just stroll into Canary Wharf. Just a shame about the noise of the road but no fault of the hotel.

Leisure Friends

4/10

Poor

14 Nov 2025

Andrea

The Room was not clean. drawers were full of used napkins, a fruit, old eyeglasses ...
Not what you expect in a \"5 Start\" Hotel !

Nothing was offered in order to \"compensate\" for the situation !

10/10

Exceptional

09 Nov 2025

William

Great stay

10/10

Exceptional

18 Oct 2025

Kaiya

They really made us feel welcome, with kind polite staff and a soothing atmosphere

10/10

Exceptional

18 Oct 2025

Alia

Extremely nice, helpful staff

Self

10/10

Exceptional

17 Oct 2025

Trevor

Excellent staff

10/10

Exceptional

11 Oct 2025

LAURA

Great

10/10

Exceptional

26 Sep 2025

Beverley

Loved my stay!

Leisure Partner

2/10

Poor

21 Sep 2025

Laura

The staff at the hotel were rude and incompetent. We had included breakfasts with one of our rooms. Every morning we had to fight with the staff that breakfast was included, which was an unpleasant start to our day. When we checked out, the breakfasts were charged. They wouldn't let us talk to management. They never worked it out with us. We would not have paid 66 pounds per day for breakfast that wasn't very good. The experience ruined our stay in London.

Leisure Family

10/10

Exceptional

17 Sep 2025

Lucy

Lovely big comfortable room with stunning views, staff were very helpful, spa is really special, we slept so well !!!

Leisure Partner

10/10

Exceptional

09 Sep 2025

Mohammed

Great service from night staff. Very helpful!!!

6/10

Pleasant

12 Aug 2025

Matthew

This is an old five star hotel and it shows. Very dated rooms and common areas. Staff at reception were friendly. Seemed to have run of shower gel while we were there which was bizarre. Nice location by the river.

10/10

Exceptional

01 Aug 2025

Harry

The Canary Riverside Circus was a wonderful property. The hotel's staff were incredible. Definitely a 5 Star hotel

Leisure

10/10

Exceptional

31 Jul 2025

Kevin

Anniversary stay

Fantastic stay at this lovely hotel for our anniversary
A quick phone call in the morning of our stay to Dalo on reception to mention about it being our anniversary and if he could arrange for something special to be done, on arrival we had been given a free upgrade to a river view room and a lovely suprise on arrival in the room
On arrival Dalo was still on reception and couldn't have been nicer and helpful along with the concierge who met us at the door with a smile
Hotel and room was immaculately clean and will definitely stay at this quality hotel again

Partner

10/10

Exceptional

27 Jul 2025

Miss S L Smith

Amazing hotel

Amazing location with a great view and close to everything you need. Service was fantastic! Brilliant!

Partner

10/10

Exceptional

16 Jul 2025

Andrew

A room with a view

This hotel is in a perfect location in Canary Wharf on the banks of the river and perfect for exploring London by the Thames Uber boat. We visited Greenwich Park for the best view of London. The rooms are more spacious than most hotel rooms and have amazing views over the London skyline. This is the only hotel in London where I am happy to drive and park. A special thank you to the concierge who was extremely helpful.

Friends_and_family Family

10/10

Exceptional

15 Jul 2025

sadie

Nice hotel, big rooms, lovely staff

10/10

Exceptional

14 Jul 2025

Beate

Great

10/10

Exceptional

13 Jul 2025

Steven

it was quite good

Business Partner

10/10

Exceptional

13 Jul 2025

Simon

This was an unexpected overnight stay due to a family crisis and the staff at this hotel could not have Been kinder or more attentive.
The room was excellent and very comfortable

6/10

Pleasant

06 Jul 2025

Verified traveler

Disappointed not to have tea making facilities in the room and the breakfast was overpriced.

Friends_and_family Family

8/10

Excellent

02 Jul 2025

Jarryd

Really liked this hotel, very spacious and designed very sleek, would love to visit again if staying around this area

Leisure Partner

8/10

Excellent

02 Jul 2025

ruchi

Na

Leisure Self

10/10

Exceptional

22 Jun 2025

Paula

What a great hotel

The hotel is perfectly located for great local restaurants, bars, green spaces and riverside walks. The rooms are spacious, well equipped and nicely designed. The bed was super comfy and our view across the river was enchanting.

The staff were kind and very helpful and couldn’t do enough to make our stay memorable.

Having complimentary access to the great pool and spa was a real bonus as was being right next to the pier so you could get the boat into central London.

We can’t recommend it more highly and are looking forward to staying again.

Partner

6/10

Pleasant

21 Jun 2025

Denise

Would not agree this is a 5 star hotel there were marks down the wall next to the bed dare to think what it was, no tea or coffee facilities in the room or iron and the service at breakfast was terrible and on second morning it was 45 mins for two sets of poached eggs appeared
To be short staffed given that I spent nearly £1000 in the hotel I have had better service at a premier inn and would not recommend this hotel to anyone

Business

10/10

Exceptional

08 Jun 2025

Graham

It was amazing. Ajay at the front desk really went over and beyond in making me and my wife stay memorable

Partner

10/10

Exceptional

08 Jun 2025

Joanne

The staff was exceptionally friendly and helpful.

Leisure Family

10/10

Exceptional

03 Jun 2025

Natasha

Fantastic staff

Friends_and_family Family

10/10

Exceptional

27 May 2025

Rebekah

Excellent

Friends_and_family Friends

8/10

Excellent

11 May 2025

Javier

all the staff are extremely kind but most of them do not have an idea what to do. as it was the case with the concierges, also at the reception they were so confused even to find my room at check out

Business_and_leisure Family

10/10

Exceptional

15 Apr 2025

Stephanie

Lovely

10/10

Exceptional

13 Apr 2025

David

Classic Hotels Never Disappoint

Superb service from the minute I walked in. Nothing was too much trouble. Great help with parking, my two dogs no problem and no extra cost. The room very well-proportioned and the hotel itself just very peaceful.

It's got that sort of '90s American hotel charm about it, but what it lacks in modern decor, it makes up for in terms of space and comfort.

Friends_and_family Family

8/10

Excellent

04 Apr 2025

Verified traveler

Worst bruger ever from room service.
Front office lovely and kind.
Hotel needs an refurb

Business

10/10

Exceptional

19 Mar 2025

Mariam

Clean, friendly staff and comfortable.

Leisure Partner

6/10

Pleasant

10 Jan 2025

Randell

Needs a serious Reno

8/10

Excellent

13 Dec 2024

Samuel

Amazing

6/10

Pleasant

17 Nov 2024

Samuel

Not the best experience!

Couldn’t fault the hotel itself or the concierge staff, all staff very polite but very slow service. Asked for early check in when booking a week before stay, didn’t get any response until the morning of check in but was not available. Arrived a couple hours early and was able to leave luggage which was handy. Upon arriving 10mins before check in time the room was still not ready and had to wait 30mins after check in time due to their system not accepting my deposit for damages/mini bar. When requesting certain items they were very slow to provide. Very noisy outside at 1am which wasn’t the hotels fault. 2 hours before check out somebody entered our room for some unknown reason, realising it was occupied and left. My partner was on the bed in her underwear!!!

Partner

10/10

Exceptional

25 Oct 2024

Terence

Good location, generally very good service, but a bit expensive

Leisure Friends

10/10

Exceptional

10 Sep 2024

Tehseen

Great staff

10/10

Exceptional

17 Aug 2024

Margaret

This hotel stay was very pleasant. It has a bright and voluminous grand lobby with dining and beverage facilities. The staff is extremely welcoming and attentive and go above and beyond to enthusiastically respond to requests. The room is bright and spacious with a large bathroom with all amenities! The view of the river is spectacular and the pool house is impressive with extra long pool with multiple lanes for laps. Our stay was brief but overall exceeded expectations!

Business_and_leisure Partner

2/10

Poor

21 Jul 2024

Christopher

More like a 3*

Not sure this is a 5* hotel. Rooms very dated, ripped bed sheets, wall paper peeling. Real shame as I booked it for a treat for our anniversary.

Plenty of 4* hotels in the area which are infinitely better. If you are looking for somewhere special this isn’t the place.

Partner

2/10

Poor

20 Jul 2024

Christopher

More like a 3*

Not sure this is a 5* hotel. Rooms very dated, ripped bed sheets, wall paper peeling. Real shame as I booked it for a treat for our anniversary.

Plenty of 4* hotels in the area which are infinitely better. If you are looking for somewhere special this isn’t the place.

Partner

10/10

Exceptional

15 Jul 2024

Mark

Overnight excellence

Excellent stay in a hotel with very friendly staff, great room with a view over the river to the city. Very good location for accessing public transport. Had a wonderful stay.

Partner

10/10

Exceptional

23 Jun 2024

Alex

Staff were incredible, hotel is superb

Partner

10/10

Exceptional

23 Jun 2024

Diana

Excellent

Lovely hotel with large room and great swimming pool over looking the thames

Partner

10/10

Exceptional

09 Jun 2024

Sarah

Friendly staff

Good location for Canary Wharf and quickly getting to Abba Voyage

Friends_and_family Friends

10/10

Exceptional

07 Jun 2024

Verified traveler

A quiet hotel in the canary warf metropolis

Business

6/10

Pleasant

23 May 2024

Richard

Not a great Hotel.

I do not think that you can claim to have a pool if it’s not in the same building, particularly if it’s a rigmarole to use it.
Being woken up by a fire alarm because of a mistake is not great.
The bed was not very comfortable and room service slow and limited.

Business

10/10

Exceptional

06 May 2024

Jason

This place was amazing, clean, beautiful, amazing staff and secure. I had a friend come see me and they wouldn’t let her up until they confirmed it with me. Top notch place. I am booking again very soon. Amazing!!!!!!!!

10/10

Exceptional

14 Mar 2024

Natalie

Amazing hotel, worth the money for the quality of service and rooms. River view was outstanding.
Would definitely return ! Not a bad word to say about this .

Leisure Partner

10/10

Exceptional

10 Jul 2023

Verified traveler

Refreshing stay

We needed a place to stay for an unforeseen day and a half layover resulting from a missed flight (airline’s fault). We got there and just needed to sleep after the horrible travel day we had. They let us extend our late checkout until 3pm. 3pm!!!! I’d never heard of it and it was so welcomed. Also, love the access to Virgin Active pool (where James Bond Skyfall filmed a scene). Hotel room was spacious, the bed had comfy pillows clad in fine silky Egyptian cotton. Our free breakfast was delicious!!! They have their croissants supplied by Delice de France and were so delicious!!!

A bit on the pricey side for a quick stay but glad we did it. It reset my attitudw about London again. Will stay again for sure.

Partner

10/10

Exceptional

29 Jun 2023

Paul

A great night’s sleep. Just a lovely hotel

Business Self

10/10

Exceptional

20 May 2023

Miron

Everything was fantastic but check out on 5/17/2023 I have a flight to USA 🇺🇸 but one of the stuff who helping my baggage put in taxi he is very rude and told me don’t come again. I was shocked when I heard this is around 8 am in morning and he is white with bearded guy

Business_and_leisure

10/10

Exceptional

20 Apr 2023

Kadir

There was ice in the ice bucket in the room every evening except weekends. That was unique but many small things like this

10/10

Exceptional

04 Mar 2023

Kadir

Spacious room, regular daily house keeping service, which is rare nowadays, a full proper minibar in the room, room service open until 1 in the morning, overnight laundry, shoe-shine service and many small details you no longer find in other hotels unfortunately

Business Self

10/10

Exceptional

20 Feb 2023

simon

Quality Hotel

Quality hotel in an ideal location for the Docklands and City. Staff were excellent for service and friendliness.

Partner

10/10

Exceptional

30 Dec 2022

Verified traveler

Good but a bit of a hassle for the pool

Overall it was a fantastic stay being that the staff were so accomodating with our requests due to bad weather. However, we felt like the time for kids to use the amenities were too limited to 2 hours only from 8:00-10:30, also due to the rains, we found it very inconvenient to have to walk outside the hotel even if it was just a short walk, being as it was a risk for safety. It’s a bit impractical to have the pool and virgin center outside the hotel

Friends_and_family Family

6/10

Pleasant

12 Dec 2022

Muhammad

Management/ pay for water bottles from fridge

The staff wasn’t friendly and good. On our check out , I couldn’t believe when the front desk lady asked us to pay for the water bottles we used from the fridge. She said we could have the water if it was on the table. But if we took the same water from fridge then we pay, I mean you pay about £400/ might for your stay and they can’t give water.

Late night when we came back, the reception refused to provide water.

When we checked in , the manager didn’t know how to check us in and rang a senior for help. With a toddler and 5 hours journey from Bolton, that was a lot of hassle.

Friends_and_family Family

8/10

Excellent

11 Dec 2022

Verified traveler

Great hotels for City meets but also soa and pool

I enjoyed my stay. The hotel is quite fresh. Unfortunately wasnt able yo use the pool and spa but my daughter said they were fantastic. Amazing view of the river. Doston the waiter served every time great over breakfast.

Business