Name: Marlin Apartments Canary Wharf
Address: Byng Street, Canary South, Westferry Road, 9, London, E14 8GG, GB

6/10

Pleasant

12 Jul 2026

Vicki

Bizarre check‑in experience. I’m not sure if the gentleman on reception was new or just having a difficult afternoon. I had booked a one‑night stay for myself and my partner after a concert at The O2 — we’re local, but didn’t want to travel home in the heat and crowds.

I arrived first to check us in, but was told that although he could give me the keys, he couldn’t complete the check‑in or let me sign the contract without my partner present. This was despite the booking being in my name, fully paid on my card, my ID being verified, and a one hundred pound deposit taken. I questioned the policy as it seemed unusual, but he insisted.

When we returned later that night, a different receptionist told us he’d heard no such requirement and confirmed we were already fully checked in.

Aside from that, the stay was fine for one night. It was expensive (£204.45), but typical for the area. The room’s stand‑up fan was a bit wobbly, so it was quite warm during the heatwave. Overall acceptable, but I doubt we’d stay again.

Partner

4/10

Poor

09 Jul 2026

Dereck

The core issue was how hot the apartment was, and the fans not sufficient to cool the flat. However I recognize the night temperatures is beyond their control. What ruined my stay was at night once you opened the windows to try and cool the bedrooms, tenants, other guests are constantly smoking outside the door which filled our room.

Business

10/10

Exceptional

26 Jun 2026

Garrett

I had a great stay at Marlin Apartments Canary Wharf. The apartment was clean, spacious, and well equipped with everything needed for a comfortable stay. Check-in was smooth and the staff were friendly and helpful. The location is convenient for Canary Wharf and nearby transport links, making it easy to get around London. Overall, excellent value for a short or longer stay.

Self

10/10

Exceptional

05 Jun 2026

Merri

Amazing apartment at a very good price. The apartment itself was excellent - the service however is poor: Communication prior was not good, they didn't respond to my questions about parking. Check in was a joke, one person who clearly didn't know what they were doing and couldn't speak very good English, the other two disengaged and not friendly- not organised and very stressful!

Partner

6/10

Pleasant

26 May 2026

Brooke

Rooms do not have AC instead you are given a fan , which isn't sufficient when it's 31 degrees outside.
Water pressure was low in our room so we could not shower until after 2pm despite reporting the issue at 10am.
The room we were given was on the ground floor and did not have an outdoor area therefore we were unable to use this to dry our clothes outside in the warm weather. The photos of the rooms make it look like every room as some outdoor space. Washer dryer supplied was not good quality, therefore we had to try clothes inside on a rail which wasn't good considering the compact space.
Also, if you are given a room on the ground floor the door opens directly onto a public street, which is highly populated. I would expect some security between the room entrance and the public street in an aparthotel.

Partner

8/10

Excellent

26 May 2026

Jon

Easy to access, nice and clean, and a good size

Self

10/10

Exceptional

25 May 2026

Konstantinos

Excellent flat in Canary Wharf. Perfectly suited for a family of 4 like us. Clean, spacious, with all necessary amenities, including complimentary Nespresso coffee pods. Very polite staff in both check in and check out

Friends_and_family Family

10/10

Exceptional

18 May 2026

CHARLES IKENNA

Very Clean rooms, the staffs are so warm and friendly. But the check out time is 10:30am is too short I dont like it at all it could have been like 11am or 12pm.

Friends_and_family Family

8/10

Excellent

04 May 2026

Thelma

Terrible check in nearly 2 hrs late due to housekeeping issues. All that was needed was a text message to let us know that there has been a delay. We did eventually speak to the manager after checking in who couldn't apologise enough when she called round to see us with gifts for the inconvenience & a free late checkout & said it was her top priority to sort out housekeeping so that this never happened again.
Despite the check in issues the apartment was clean, spacious, stocked with everything we needed for our 2nt stay. Toiletries, kitchen Items such as tea coffee & sugar. It was located about a 15 min walk from Canary wharf tube station . The area was very safe, lots of security around the area. We would definitely stay again.

Family

10/10

Exceptional

01 May 2026

James

Clean apartment, included everything you’d need for a comfortable stay. Staff very welcoming on arrival, really good value for money, would recommend.

Friends_and_family Family

10/10

Exceptional

28 Apr 2026

Danyal

Very nice stay, the bed could be a little nicer but other than that very nice

Partner

4/10

Poor

11 Apr 2026

EDWARD

Tv not connected and therefore unusable; sole living space lamp not working; kitchen under cupboard lights not working; loose flooring in the kitchen; light diffusers missing. 45 minute wait to check in. Do I need to go on…. All issues raised with on site staff.

2/10

Poor

10 Apr 2026

Hannah

Poor customer service

10/10

Exceptional

08 Apr 2026

Maricon

Great

10/10

Exceptional

03 Apr 2026

Dennis

We had a a very good stay at this apartment, kitchen was fully stocked, everything was clean, beds were comfortable. Only complaint will be front door had no insulation so conversation in the hallways around the elevator sounded like people were in the flat.

Family_with_children

8/10

Excellent

13 Feb 2026

Shahera

10/10 for home to home comfort Apartment was clean to perfection spotless! Very spacious felt like home! Thank you to Arjun who went above and beyond. Only little hiccup was that our oven was not working but it was very quickly dealt with!

Leisure Friends

10/10

Exceptional

11 Jan 2026

James

Room was immaculate and staff very friendly

2/10

Poor

31 Dec 2025

julie

Reception made a mistake with overcharging parking twice - upon check-in with me and then upon checkout to my husband as they had failed to make a note on their system. Upon complaining no apology was ever made, instead there were excuses, delays and it was dealt with extremely unprofessionally. Would not return due to this experience.

2/10

Poor

30 Dec 2025

PAUL

We were booked for 2 nights but were unable to stay for the second night due to a leaking sewage pipe in the next door room which caused a flood of sewage water in the corridor outside our room and made our room smell strongly of sewage. Unfortunately the only exit route from our room, was via the carpeted hallway covered in sewage water. We have since had to throw away our shoes after having no option but to walk through it. Despite the reception being apologetic no offer of protective shoe covers were offered whilst we were vacating the room (despite the cleaning staff wearing industrial style shoe covers and wellies whilst trying to rectify the mess). The reception did attempt to offer another apartment in a different location but this had already ruined what was a short stay in London and had triggered our son who has special needs therefore moving was not possible. This was an incredibly expensive stay in London for only one night and I think a stay at the Savoy may have worked out cheaper!

Friends_and_family Family

10/10

Exceptional

18 Dec 2025

Dania

The family room was extremely big and clean. The view was great. Staff was accommodating.

Leisure Family_with_children

10/10

Exceptional

28 Nov 2025

Jimena

Great location

Business

10/10

Exceptional

24 Nov 2025

Sheralee

Staff were very helpful and the room was comfortable but lacks a full length mirror.

Business

10/10

Exceptional

16 Nov 2025

Beverley

Reception staff really friendly lovely clean apartment

Leisure Friends

10/10

Exceptional

12 Nov 2025

David

Spotlessly clean. Fully equipped

10/10

Exceptional

10 Nov 2025

Andrew

Room was nice

Business_and_leisure Friends

10/10

Exceptional

07 Nov 2025

Matthew

Clean and spacious. Great facilities in room. Would have been handy up have terrestrial tv as an option. I could only get Samsung tv. Staff super helpful

Business

8/10

Excellent

23 Oct 2025

Anthony

Good location, spacious, clean.

6/10

Pleasant

16 Oct 2025

Dillon

Clean room, bit of distant for train station 19
Minutes walk to be exact

Business

10/10

Exceptional

28 Sep 2025

Simon

Can’t fault the staff or the apartment

Friends_and_family Family

10/10

Exceptional

28 Sep 2025

Holly

Lovely stay! Very convenient for visiting canary wharf! Initially we didn't like our room as the door opened straight onto the main street so we were able to change immediately. The second room was much better, very clean, felt very safe and so great being able to save some money and cook our own food. Would definitely stay again!

Partner

10/10

Exceptional

13 Sep 2025

Mark

Perfect apartment, very clean and well presented, very good communication. Walking distance for all facilities. Would stay there again

Business

10/10

Exceptional

23 Aug 2025

Peter

I always enjoy my time there.

10/10

Exceptional

14 Aug 2025

Jordan

We stayed in the deluxe apartment and it was perfect for a small family. It truly felt like home! Front desk was accommodating and VERY nice!! I’d stay here ANYDAY and I am a VERY picky person! The value for money is amazing and this is just the perfect place for the right price!

Leisure Family_with_children

10/10

Exceptional

19 Jul 2025

Natarsha

Property was quiet, spacious and very clean. Just a few very minor items…some doors wouldn’t remain closed or open without the use of a door stop. If you plan to do laundry, be prepared to only launder 1 small load a day. Only a 7-10 minute walk to the tube station and mall.

Leisure Family_with_children

6/10

Pleasant

14 Jul 2025

Niomi

Not great

Stayed here for an event with a friend , there was no air con but they did provide a fan . We booked a studio apartment and the only mirror was in the bathroom.

Friends_and_family Friends

4/10

Poor

14 Jul 2025

Kerrie

Noisy on Westferry Rd, with very little fresh air (and no air con) in mid summer. Could have been cleaner - floors not the cleanest with dust balls etc. Minimal kitchen utensils and the washing machine quite outdated and very hard to operate. Apartment corridor also smelt of cigarette smoke.

Leisure Family

10/10

Exceptional

10 Jul 2025

HareshPatel

Great team effort

Welcoming at the reception was brilliant, polite and respectful. Our stay was very enjoyable. At the end, Sonali said farewell to us. Asked us about our stay and talked about our eating out experience. What an excellent team at The Marlin hotel. Will definitely stay again on my business trips as well.

Friends_and_family Family

8/10

Excellent

08 Jul 2025

Emily

Great location, clean apartment.

Business Self

2/10

Poor

01 Jul 2025

Cheri

Location on the edge of Canary Wharf is nice - walking distance to transportation and restaurants. And the apartments are spacious and clean BUT…

DO NOT STAY HERE IN THE SUMMER!! It is not clear in the ad but none of the apartments have Air Conditioning. It is hot - like uncomfortable stifling hot - and impossible to sleep even with fan they provide and windows open.

I was stuck there for a week during a business trip. I was so exhausted I missed several meetings. I begged and Expedia tried to reach them so I could get a refund and book somewhere else but they simply refused to communicate. Shameful customer service! They already had my money for a few nights - why not let me out of my reservation for the rest of the nights and let me find something more habitable?

Business

4/10

Poor

01 Jul 2025

Bryan

NOt having Air Conditioning was tuff during our staying

Leisure Family

10/10

Exceptional

20 Jun 2025

Waqas

Enjoyed our stay. Recommended

Business_and_leisure Friends

10/10

Exceptional

13 Jun 2025

Gloria

I love staying at Marlin Apartments Canary Wharf. The rooms are extremely modern, lovely furnishing to my taste, great views of Canary Wharf. The staff are fantastic, they go above and beyond to accommodate us as I have stayed here on two occasions with my siblings. The cleaners are friendly and helpful too, nothing is too much trouble for them. The building manager even helped with our bags on the second stay.

Thank you Marlin Apartments Canary Wharf.

8/10

Excellent

01 Jun 2025

Alex

Just on the edge of the wharf, a bit run down in reception and the lift, but the room was really good.

Business

10/10

Exceptional

01 Jun 2025

Nadine

Lovely clean and spacious apartment. Unfortunate that the lift was not working as we were on the sixth floor but they were actively trying to fix it. The pre-booked parking was no problem upon arrival and we were given complimentary early check-in. A small problem with one of the bedrooms not having been unlocked prior to our arrival but it was quickly resolved. We were unable to get the air-conditioning to work which was unfortunate as it was particularly humid that day, but fans were provided in each bedroom and we were only staying one night so we didn't make a complaint. The picture on the TV was purple and unwatchable but, again, we did not complain as we were only using the accomodation as a base for our visit to the O2. Nice quiet (for London) area and suitable for our family with teenage children stay. Would have preferred some complimentary regular coffee rather than just nespresso.

Leisure Family

10/10

Exceptional

30 May 2025

Hannah

A bit of a jaunt if you plan on taking luggage through the tube/public transport but not too bad if just walking without luggage. The room was clean, staff was friendly and we really enjoyed the property.

Leisure Partner

10/10

Exceptional

30 May 2025

Garry

We were given a lovely spacious apartment that had everything in it to make it a home from home.

Partner

8/10

Excellent

22 May 2025

Omaira

Apto 5A really nice, super clean and spacious, the people in the concierge polite and helpful and good prices value

Leisure Self

8/10

Excellent

10 May 2025

Verified traveler

Poor check-in

We and several other guests had to wait 2 hours to check-in. Its not what you want before running a marathon. Everything else was of a good standard.

Partner

6/10

Pleasant

02 May 2025

Verified traveler

It’s an Ok place.

Business

10/10

Exceptional

30 Apr 2025

Omar

Overall OK but hard mattress

Mattress was very hard and I didn't sleep well at all. Shower in the morning kept changing from hot and cold

Business

10/10

Exceptional

28 Apr 2025

Philip

Excellent - simple - no hassle - clean - everything you need for a short trip to London. Stayed for the London Marathon - 2 mile walk to start line - perfect for London City airport and Excel bib collection

Self

10/10

Exceptional

26 Mar 2025

Niamh

Great comfortable stay

Was upgraded from the studio to the 1 bed flat due to availability but the place was still nice, it was spacious and the bed was comfortable. Everything was extremely clean and tidy. My only complaint is at 1-2am there were people screaming outside and driving up and down the road, whilst that can’t be helped it would be nice if there was better sound proofing. Also your door handle to the front desk does not look like a door handle The metal looks like part of the wall.

Self

10/10

Exceptional

13 Mar 2025

Michelle

Fabulous apartment Highly recommend

What a beautiful apartment
Great location, short walk to the tube station

Apartment was lovely and clean, with everything you would need for longer stays (we were gutted we were only there one night)
Sofa bed was made up on our arrival
The balcony was a lovely surprise, perfect for a glass of vino at night and your cuppa in the morning

All in all a fabulous stay and we will definitely be back

Friends_and_family Family

2/10

Poor

04 Mar 2025

Christian

They gave our room to someone else.

Terrible. They gave our room to another family, so we had to have two separate double rooms, instead of one family room. No alternative family rooms available in other hotels. In our room, the sink was blocked and shower very difficult to control. The same with the air conditioning, it didnt seem to work. In short, dont bother staying here!

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Verified traveler

Fantastic stay.

Our stay was fantastic. They accommodated an early check in and were so helpful and polite at reception. The room was amazing with fantastic balcony views. Our son loved the stay, especially being a massive fan of the tall buildings around.

Our son didn’t want to leave and we are going back again in future.

Friends_and_family Family

10/10

Exceptional

23 Feb 2025

Emma

The apartments were great, well equipped and easy walking distance from the tube station

Leisure Family

6/10

Pleasant

22 Feb 2025

Amanda

good size, oven, grill, fridge freezer, microwave, dishwasher.
luxury toiletries
pillows
quiet area
location
smart tv with apps
communal areas clean and tidy

-upon arrival corridoor to apartment smelled of cannabis
- only 2 dinner plates (there were 3 of us)
- immediately took a \"damage deposit\" as opposed to just holding it and now have to wait for it to be returned
- apartment floor not cleaned properly, resulting in dirty feet!
- apartment was far too warm and quite stuffy during the night
- quite basic furnishing, comfy armchair would be nice.

Overall acceptable for price point but a little disappointed to have been told it would be an additional fee to have 2 twin beds as opposed to a double! General cleanliness in the apartment was good, just the floor was dirty upon our arrival.

Would stay again if needed a self catering apartment but would prefer a better one.

Business_and_leisure Family

10/10

Exceptional

06 Feb 2025

David

Good communication before and during stay. Knowledgeable staff and check in was easy. Accommodation was clean tidy, quiet and comfortable. Only thing was no TV in bedroom, but not a game changer. Easy access to the tube and easy walk to places to eat if you don't want to go into town. Overall a nice relaxing stay.

Partner

10/10

Exceptional

12 Jan 2025

Ammalika

Great apartment. The cleanliness is to a high standard. The facilities are great. Spacious apartments and nicely furnished/decorated. Easy check in and check out process. Receptionists are informative and helpful. Would definitely stay here again.

Leisure Partner

8/10

Excellent

11 Jan 2025

amershi

We visited during festive time of Christmas/New Year period of 2024/2025

Overall, it is good place to stay. Goos size apartment with fully functional kitchen. Location was good with walking distance to Metro stations and Pier for Uber Boat. We found it to be safe to walk to and from Metro stations even late evening.
There are two good grocery stores and bus stops if you need to take bus.

Junt note that it is little away from London central district so account for commuting time

Reception Staff was very courteous and helpful. We interacted with Afzal I Hope I remember it correctly), and he was super helpful.

We found two minor issues, but it was not a big deal.
- Towel they gave were shredding all cotton fibers and fibers were left on our bodies after the shower and all over the room.
- Towel Warmer was not turned on. Even after we were told servicing technician will turn it on, no one came to turn it on.

Leisure Family

10/10

Exceptional

11 Jan 2025

Valentine

Spacious apartment in excellent condition. Short walk to the tube and bus options right at the front door.

Leisure Family

10/10

Exceptional

07 Jan 2025

Billy

It was very clean and cozy. Great area and the people are very nice and willing to answer questions.

Leisure Self

2/10

Poor

02 Jan 2025

Fadi

The apartments are not clean. We had a smell in our fridge that would not go away and they didn’t do anything about it.
They don’t replace towels or give you extra towels. Wouldn’t recommend. The neighborhood is not safe and trash all over the street.

Leisure Family_with_children

8/10

Excellent

02 Jan 2025

Michael

Very convenient to have a kitchen for our 4 night stay. The jubilee line directy to Tower Hill, and the Queen Elizabeth line directly to Heathrow wasvery convenient. Local mart had everything we needed.

Leisure Family

8/10

Excellent

31 Dec 2024

Salvador

It was a nice property. The only issue is that all the pictures you see are rooms with view and a balcony. We got the ground floor,so we heard a lot of road noise. The only real issue we had was that we ran out of toilet paper and they said we had to buy our own, which does not make sense. The other issue was not with the property but the location,you needed to take the train everywhere, we about 4 to 6 stop away from all the touristy areas.

Leisure Family

6/10

Pleasant

26 Dec 2024

Stephen

Canary Wharf Apartment

Disappointed to be told the room was available, but would cost £30 to drop some bags in the room and leave. My daughter (5) needed the toilet and we were told there was none available.

Apartment was clean and good location.

Friends_and_family Family

10/10

Exceptional

23 Dec 2024

Michelle

1 bed apartment shared by 4 people for just one night. It was really clean, with the sofa bed already made up, with plenty of room. Check in was quick, walking distance to tube with shops near by. Joey on reception was very helpful. One recommendatio would be to have a bath mat as bath very slippery when showering.

Would definitely stay again.

Leisure Friends

6/10

Pleasant

22 Dec 2024

Ian

Good apartments but issue with smoke alarm.

Properties were actually good. We booked two apartments for our family Christmas trip. One had a smoke alarm that was loudly beeping every minute. We reported when we left at 4pm. We got back at midnight and it was still occuring which we reported to the person at concierge. He really wasn't helpful and tried to tell us it was normal (it's obviously not and a sign that the battery is dead). As it was midnight we offered a compromise of unlocking the unused bedroom at which he said that was a problem as it would cost them to clean it in the morning. It might be, but it's not out problem in the slightest. The room was for our 88 year old grandmother so really poorly handled. Have to say the other staff on reception were really nice and helpful. Just a shame the issue wasn't resolved.

Friends_and_family Family

10/10

Exceptional

13 Dec 2024

Verified traveler

Fantastic location and apartment just lacking one small item a bottle opener. However this did not impact on my stay and would definitely stay again and recommend

Business

8/10

Excellent

10 Dec 2024

timothy

Very bare bones otherwise good

Leisure Family_with_children

6/10

Pleasant

29 Nov 2024

Rajkumar

The area around is building so might improve the safety and crowd around the property. Its an average price and space is good inside apartments.

Leisure Family

10/10

Exceptional

21 Nov 2024

Holly

Great space to use instead of a hotel in Canary Wharf

8/10

Excellent

18 Nov 2024

Vaishali

Staff were extremely friendly and responsive

Leisure Partner

10/10

Exceptional

28 Oct 2024

Matthew

Great stay, clean studio apartment with great facilities, fast WiFi too! In the main area of Canary Wharf with easy 10 minute walk to the nearby Canary Wharf tube station, making it easy to get on the tube and travel round London!

Leisure Partner

8/10

Excellent

27 Oct 2024

Ellen

We were only there for one night, but it appeared very well-equipped for longer stays — pots, cutlery, etc. Friendly staff.

Bathtub could use a grab bar for safer showering by non-gymnasts. Was surprised to be asked to authorize a deposit that was more than the cost of one night’s stay. First I’ve encountered staying in various places on Isle of Dogs or through Expedia.

Leisure Family