Name: Marriott Executive Apartments London, Canary Wharf
Address: 22 Hertsmere Road, Canary Wharf, London, E144ED, GB

8/10

Excellent

17 Jul 2026

Vanessa

Great hotel and great locations.

Friends

10/10

Exceptional

13 Jul 2026

Autumn

We very much enjoyed our stay! The hotel accessibility was mostly good, and the close access to the Elizabeth line was a cornerstone of our trip. Aaron at the concierge desk was a font of useful info, thank you again!

Family

10/10

Exceptional

18 Jun 2026

Danny

The property for us was very clean, well diverse, and had friendly and helpful staff. The location couldn't have been better suited with public transportation around London within a few minutes. All necessary stores was within walking distance, including restaurants, supermarkets and even a huge shopping mall. There is also lots of Caribbean (West Indian) heritage in the area and the hotel honored that with some rooms named after some Islands.

Family_with_children

10/10

Exceptional

30 May 2026

Susan

Lovely place to stay and convenient for going into central London

Partner

10/10

Exceptional

15 Dec 2025

Michelle

This was our first stay at the Marriott Hotel in London, and overall it was a pleasant experience with some standout moments. Upon arrival, we were warmly greeted by the staff, in particular Charlie, who was incredibly welcoming and made the check-in process smooth and stress-free. He went above and beyond by upgrading our room from a studio to a one-bedroom, which was a wonderful and much-appreciated surprise. When we arrived at the room, it was about 90% ready. We happened to meet the room inspection manager, who felt the room had not yet been fully inspected and therefore did not approve it in its current state. She promptly arranged for housekeeping to return the same day to finish cleaning, which we appreciated as it was handled quickly and professionally. There are a couple of areas that could be improved. On our first day, I was contacted by email asking if there were any additional reasons for our stay. I mentioned that my husband and I were celebrating our anniversary; however, there was no acknowledgment of this during our stay, which was disappointing given that the hotel had asked for this information. Additionally, on our last day, housekeeping left four boxes of tissues, four rolls of toilet paper, and one roll of paper towels—items that would have been more useful earlier in our stay rather than at the end.
With a bit more attention to detail, this could be an exceptional experience. Thank you.

Leisure Partner

10/10

Exceptional

14 Oct 2025

yoandys

Nice area very convenían and many food options

Friends_and_family Family

10/10

Exceptional

30 Aug 2025

Kevin

Excellent Hotel

The hotel was fantastic! Great location, clean and comfy place to call home!
Divya, on the front desk, went above and beyond to make our stay wonderful!

Friends_and_family Family

10/10

Exceptional

25 Aug 2025

Mona

Great stay

We booked an executive apartment with 2 bedrooms and a kitchen. Only thing missing from the kitchen was a peeler and scissors. Well kitted out incl a dishwasher, oven, fridge and microwave.

Friends_and_family Family

4/10

Poor

21 Jul 2025

Tehseen

Cleanliness was not good at all. Staff is untrained and not helpful.

Leisure Family

8/10

Excellent

07 Jul 2025

Alain

Bon endroit

Air climatisée défaillante
Aucune piscine
Oreillées plus fermes souhaitables
Le reste était parfait

Partner

6/10

Pleasant

06 Jul 2025

Udhay

The hotel is not up to the standard, it’s run down with tired furniture, some of which has deteriorated and mix and match from other room types.

Partner

10/10

Exceptional

29 Jun 2025

Michael

Phenomenal staff! They really took care of our family during our 8 night stay. In nearly every way they were simply amazing! We easily caught the trains nearby and had an overabundance of food and shopping choices

Leisure Family

6/10

Pleasant

23 Oct 2024

David

Run down - materials in room were worn

Leisure Partner

10/10

Exceptional

21 Jul 2024

Kary

Wonderful staff! Property older but maintained mostly would not rate five star hotel but comfortable enough. Staff make up for it along with location and shopping etc.

10/10

Exceptional

10 Mar 2024

Claudia

Fantastic location, great accomodation

Partner

2/10

Poor

03 Dec 2023

Darren

Not Really Five Stars

I have stayed in this hotel many times over the years and I have to say I am finally fed up. This hotel sells itself as a 5 star hotel. It isn’t. It is dated and in urgent need of renovation. I stayed in one of the apartments on the 11th floor with my family. There is nothing special about this hotel and I would actually say it is closer to a 3 start hotel. The lobby is impressive, but that is it.

Friends_and_family Family

8/10

Excellent

12 Jan 2023

elysia

Very nice, spacious and comfortable room. They did have an issue with hot water but out of their control.
Close to the new Elizabeth line which was very convenient.

Partner

8/10

Excellent

23 Jun 2022

John

Very good unless you want to eat or drink after 9

Hotel is well located in Canary Wharf Close to shops and restaurants. Hotel was clean and room was big with kitchen area and with friendly staff. But no food available in the hotel after 9:30pm. no room service, No mini bar, no shop in hotel. There was tea and coffee in room but no milk if any type.

Business

8/10

Excellent

12 Jun 2022

Shawn

2nd Class Guest Services

The front desk staff was friendly, but the benefits of prepaying vs. booking direct via Hotels.com are evident. As a Marriott rewards member I did not receive the increased level of service and hospitality I am accustomed to receiving.

Partner

10/10

Exceptional

02 Nov 2021

Keith

Great service, apartment was very clean additional small bed for a young child was easily accommodated.

Leisure Family_with_children

10/10

Exceptional

19 Oct 2021

Darren

Great family choice

For a family trip to London this was a great choice. Good service and room was very spacious with great views. A bit tired in decor but still very functional and we would stay again. Clean and ideal for 5 with a spare bed. We are fussy but this is recommended

Friends_and_family Family

8/10

Excellent

04 Oct 2021

Kim

Nice sized apartment

Nice size 2 bedroom apartment for a family or 2 couples. Beds very comfortable. Rooms need updating but overall nice stay. Close to Canary Wharf.

Friends_and_family Family

8/10

Excellent

04 Oct 2021

Sukhjinder

Great

Leisure Partner

10/10

Exceptional

20 Aug 2021

Verified traveler

Really loved this hotels central location. Every major restaurant is within walking distance. Some less the 2 mins walk. Beautiful relaxing location. Great for business or a relaxing weekend. The staff were super friendly and attentive to our needs.

Leisure Family

8/10

Excellent

02 Sep 2020

Verified traveler

Nice family break

We stayed in two room apartments which was perfect size for us a family.

Overall we enjoyed our stay here although we found the rooms could be cleaner. Considering current times it was very important to us to have clean rooms, we bought our own wipes to be extra clean. When we cleaned the chairs and tables we found dirt on the wipes, this was done as soon as we arrived in the room.

It wasn’t a massive deal as we were always going to take extra cleaning precautions and maybe the room was not occupied for a while hence the dirt.

Staff were polite, breakfast was good. Nice eating places around the local area too.

Friends_and_family Family

10/10

Exceptional

01 Sep 2020

Harvinder

It was wonderful thank you so much

Friends_and_family Family

2/10

Poor

07 Feb 2020

NM

I’ve been a Marriott club owner for more than 18 years , I have never had such bad experience at any other Marriott we stayed at.
First , room was not ready when we arrived at 6 PM !! exhausted after a long flight from Los Angeles. Staff has been very slow to respond to any requests. We are accommodated into a small room until ours is ready. We were then moved to the room at night finally being able to get some sleep. Upon walking into the room I saw what looked like a dead fly on the nightstand next to our bed, I ignored it since we were dead tired. On Christmas eve, I start noticing many more of these bugs (flies) around the room and called the front desk who sends the security and said ok we will move you tomorrow since it is Christmas Eve. We were disgusted and upset and it totally ruined our vacation. The manager second morning contacted us and he offered to dry clean our clothes and bags, I agreed however he said because of the holidays we have to do it on two stages, I reluctantly agreed. However, this manager left on vacation and came another lady who tried to make us pay for the 2nd load of dry-cleaning service. I was outraged, however she then agreed to have the dry cleaning done. At the end of the stay they offered no apology for ruining our vacation. I will never be returning to this place and I’m writing to you here to investigate what happened.

Leisure Family_with_children

8/10

Excellent

05 Jan 2020

Neil

Disappointed

With such a late check-in time of 3.00pm it was incredibly disappointing to not have a room until around 4:30!

Perhaps that why the room was not overly clean. In particular the bathroom with long black hairs on the floor.

Friends_and_family Family

10/10

Exceptional

05 Dec 2019

Verified traveler

Amazing room... Comfortable and very luxurious...

Business Friends

8/10

Excellent

31 Oct 2019

Verified traveler

Great service and nice hotel in London Canary wharf

Leisure

10/10

Exceptional

25 Oct 2019

Verified traveler

Lovely hotel. Fit for purpose. I can't fault this hotel

Leisure Family

10/10

Exceptional

10 Sep 2019

Peter

Awesome place!

Couldn't have been better!

Family

10/10

Exceptional

27 Aug 2019

Verified traveler

We had bioked the apartment for a week and it great to have a kitchen and living room space. And a great view too. I would definitely go back

Business_and_leisure Partner

10/10

Exceptional

25 Aug 2019

Arthur

The hotel is in a great area if you want to have very easy access to london. everything was great, big room, 2 bedrooms and 2 full baths plus a great kitchen. laundry was sometimes difficult. some people don’t take their laundry out of the washer and you are stuck waiting for an open washer to get laundry done. this is not the hotel’s fault. overall excellent hotel

Leisure Family

10/10

Exceptional

04 Jun 2019

Verified traveler

We stayed here with three children so the kitchen facilities in the apartment were convenient.

10/10

Exceptional

25 Apr 2019

Verified traveler

Not enough beds in room on our arrival. Kitchen facility was super

Friends_and_family Family

10/10

Exceptional

28 Mar 2019

Stacy

Almost as good as home

Amazing location, staff and room. Easy to get around town and plenty of space to relax after a long day. Close to many restaurants and shopping options

Family

10/10

Exceptional

02 Jan 2019

Verified traveler

Everything was great..good service very nice location and a lovely breakfast.We stayed in a 1 bedroom executive apartment and it was very big for London standards and very nice modern furniture.The hotel staff where friendly and provided a high quality service standards.

10/10

Exceptional

10 Dec 2018

Toni

Lovely hotel apartments in beautiful Canary Wharf

Stayed 15 nights at the lovely Marriott Executive Apartments recently. The staff was excellent - welcoming, friendly and professional. The hotel apartments were on the upper floors (9-12) offering great views. Apartments are modern, spacious, clean, comfortable and well equipped. The ambience of the room and sleep quality were excellent.

Great links from the hotel to central London. The West India Quay light rail station is a couple of minutes walk away while the Canary Wharf station is about 5-6 minutes away.

Shopping is at your doorstep with the Cabot, Canary Wharf and Jubilee Shopping Centres all close by. The huge Westfield Mall in Stratford is a short £1.75 ride away on both the DLR( Docklands Light Railway) and the Jubilee line.

A great number of dining options in the area but ensure to sample the in-house Manhattan Grill for a delicious steak.

Great value for money. If you are staying at the apartments request rooms riverside.

Partner

8/10

Excellent

21 Oct 2018

Verified traveler

Great location.

Great breakfast options and very clean and comfortable room.

10/10

Exceptional

07 Sep 2018

Verified traveler

Excellent location, for shopping and easy transportation. The DLR train station is right ob the door step. Its a perfect location for family vacation

8/10

Excellent

17 Aug 2018

경환

Everyrhing was amazing except the noise due to DLR.

Family

10/10

Exceptional

08 Aug 2018

Wilbert Ki Wah

My excellent choice of stay in London

Great experience

Family

10/10

Exceptional

22 Jun 2018

Verified traveler

Wow, great place.

1st rate facility, new and in perfect shape. Units are really 1 bedroom apartments with decent kitchens (stove, oven, microwave, kitchenware, fridge, dishwasher). Our rooms had amazing view and were very quiet. Room condition is perfect. Beautiful property!

Location is not in central London but easily accessible by DLR train close to hotel. Convenient to shopping, grocery, transport, and some museums. The \"docklands\" is a very nice area.

Staff is absolutely first rate, helpful and knowledgeable.

Note this is not exactly hotel, you get room cleaning about every other day, which is fine. For small charge you can get daily maid service.

My only suggestion would be to provide dishwasher soap for kitchen.

10/10

Exceptional

20 Jun 2018

Verified traveler

Outstanding hotel in London! Staff was very helpful, room was very large and beautiful, and location was perfect for touring London and surrounding area. We would stay there again. Highest recommendation!

10/10

Exceptional

15 Jun 2018

Verified traveler

Great location. Close to underground, good restaurants nearby.

10/10

Exceptional

07 Jun 2018

kathy

We enjoyed our stay . Very spacious rooms and good location too

10/10

Exceptional

22 May 2018

Verified traveler

Beautiful view of Canary Wharf financial district. Room was bright and airy. I loved staying here!

10/10

Exceptional

07 Jan 2018

Francis

Nice suite for family close to downtown

Nice suite with 1 bedroom, living room, bathroom, and kitchenette. The only drawback is that the sofa is not a sofa bed, so they had to bring in 2 uncomfortable single beds for the kids. Over all enough space for 4 people even with the 2 single beds.

The room was very clean and the staff very helpful and friendly.

We were within 10-15 minutes of all the museums and theatres in London. We enjoyed our stay there and would return any time.

10/10

Exceptional

03 Jan 2018

JCL

Nice apartment hotel if you need a kitchen

Nice apartment hotel in Canary Wharf. Nice amenities with nice bar and restaurant. Close to many shopping malls, movie cinemas and restaurants. Kind of far from central London but easy access to dlr and tube. Staff are great. Modern amenities, fast wi-fi,

10/10

Exceptional

01 Jan 2018

parham

Great spacious apartment.

Great hotel! Please note that since this is an apartment it doesn’t get cleaned daily. It is also 20 minutes underground ride to downtown London.
If you are looking for a quite accommodation away from crazy downtown crowd this place is for you. Walking distance to grocery stores, shopping, and restaurants.

10/10

Exceptional

06 Aug 2017

Paul

Excellent Hotel

Very smart high end Hotel in a great location, with many pubs and restaurants in the near vicinity. The Hotel is also right get to the DLR station, so very easy to get around London. We were in London as a family to see the World Athletic Championships at the Olympic Stadium and there were many IAAF Executive Members staying in the Hotel

Family

10/10

Exceptional

10 Jun 2017

Verified traveler

Enjoyed the stay. Very helpful staff.

Very nicely executive apartment. Roomy and the kitchen is very handy for making home cooked meal.

10/10

Exceptional

13 May 2017

Paul

Very nice stay.

An overnight for a show at the O2 and this was a simple choice. Have stayed at other apartments in Canary wharf but this was a first. Simple check in at the hotel, lots of facilities, staff very friendly and helpful. Apartment was neat and tidy with tea and coffee and even some milk in the fridge. Nice bathroom but not en-suite which was ok for us, but if staying with others, may prove awkward. Right next to the DLR and a very easy and direct connections from Stratford which was very handy for us. Options for dinner and breakfast and a bar. All the hotel facilities but your own space. Very nice will stay again.

Family

10/10

Exceptional

26 Apr 2017

Rachel

Great appartments

We came to London to attend a concert at the O2 arena and chose to stay at the Marriott because of the excellent location it is only one stop away from the arena on the tube. We found the staff very friendly and helpful. The apartment was exactly as described on the website very clean and we'll maintained we will definitely be staying here again and will be recommending to our friend and family.

2/10

Poor

19 Apr 2017

HAMZAH

NO BOOKING- HOTEL STAFF ARE LIARS

I TURNED UP AT THE HOTEL AROUND MIDNIGHT & WAS TOLD THERE IS NO BOOKING UNDER MY NAME. ALTHOUGH THE ROOM WAS BOOKED AND PRE PAID BY EXPEDIA.

AFTER SOURCING ANOTHER HOTEL THAT NIGHT, I CONTACTED EXPEDIA THE NEXT DAY, THE HOTEL INFORMED EXPEDIA THAT I DIDN'T TURN UP AT THE HOTEL AND IT WAS A NO SHOW.
WHICH IS ABSOLUTELY INCORRECT.

IN THE END I WAS NOT ENTITLED TO ANY COMPENSATION FROM EXPEDIA AS ALL THE BLAME WAS PUT ON MYSELF.

VERY UNPROFESSIONAL SERVICE FROM THIS FAMOUS HOTEL CHAIN, I WOULD EXPECT MORE.

10/10

Exceptional

03 Apr 2017

Verified traveler

Great customer service

We arrived at the hotel at 7am in the morning. Our 2 bedroom apartment was not ready however they offered us a free breakfast and use of the gym which had showers, sauna. They also expedited room cleaning and we were in by 1pm.
Although we were disappointed, the level of service and empathy made a difference for us.

10/10

Exceptional

03 Jan 2017

Verified traveler

New Year Eve one night stay

The guest wifi was very poor

Family

10/10

Exceptional

30 Dec 2016

Verified traveler

Beautiful and modern and convenient!

We had a beautiful two bedroom apartment and the high ceilings and great TV 's in every room made this apartment so perfectly comfortable. There is a great Tube station within a 10 minute walking distance and an amazing shopping center called Cabot Square made thus even a more attractive location. The West India Quay is a relatively newer neighborhood in Zone 2 of London and walking in this neighborhood was such a joy! This place was expensive but it was worth every penny.

10/10

Exceptional

26 Dec 2016

Diana

Spacious apartment-hotel with key amenities

Loved our 9 night stay-- 2 BR/2 bathroom, full kitchen suite with a great view of the Quay (pronounced \"key\"). An easy tube and rental bike ride into central London. Lots of great shopping very nearby (5 min walk). Lovely area in the financial district. Modern, clean, completely safe. Free washer and dryer on our floor came in handy. Would highly recommend, especially for families. Would stay here again in a heartbeat!

8/10

Excellent

09 Dec 2016

Matthew

Okay hotel for Canary Wharf business trip

I stayed in the executive apartments for the first time - they were cheaper than the regular rooms and for a 10-day stay. I was looking forward to having a kitchen. Overall the experience was fine, but I would only book again if the rates are lower than other area hotels.

Room
Nicely appointed, but not extra comfortable. The kitchen was very nice to have, but would have been great to have some staples (even just salt and pepper?!). Please sir, a tiny bottle of soap?

There is clearly some maintenance being avoided here...wallpaper is peeling off the wall in a few places. The heat in the room was inconsistent, I was frequently cold. The thermostat was reading 21.5C, but it definitely wasn't! I actually had a thermometer, it was 19C. Turning up the heat up only worked sometimes - I could never figure out why I got heat one time and not another.

Hotel
Access to a laundry room was nice, but you have to go to the store to get detergent - not even a laundry soap vending machine, I would totally pay a few pounds! The one time I used laundry, there was water all over the floor and the room had not been looked after in a long time.

I didn't go to the restaurant, but it looked nice. The bar was fine, but I would expect they'd know more about gin given the extensive gin selection. Two of the bartenders couldn't give effective recommendations.

Great location for doing business in Canary Wharf...not for anything else.

10/10

Exceptional

09 Nov 2016

Verified traveler

Wonderful hotel in a very convenient location. There was a entire evening with no wifi available which could have been handled better. Very limited information provided and nothing done as courtesy to make up for the situation.

8/10

Excellent

05 Jul 2016

Verified traveler

Not a five star....

While the staff and the room were lovely overall, my main problem was with the couch in the room. It was so filthy that I could not sit on it for the 11days that I was there. Not only were the seat cushions, arms, and back of the couch visibly stained, but there was also a hole in the fabric of one of the seat cushions. I went downstairs and informed the manager about this. He sent a staff member named Vlad with me to look at the couch. Vlad looked at the couch and said that he would go downstairs, inform the manager of what he saw, and call me in 15 minutes. I never heard from anyone about the couch again and the matter was never resolved.

8/10

Excellent

06 Jun 2016

jaime

Good location away from city

Next to train station, quite area, safe, shopping and restaurants nearby, not trendy.

8/10

Excellent

25 Jul 2015

Joe

excellent hotel close to underground.

With easy access to under ground touring London was easy and hassle free.

10/10

Exceptional

15 Jul 2015

Ray

Very nice apartment in canary wharf

It's a bit farther from the famous sights than some hotels, but they provided excellent rollaway beds for our kids, and the staff is excellent. The maids are maybe a little over zealous about tidying, perhaps. A few things needed repairs over the week we were there, but the engineer was Johnny on the spot.

10/10

Exceptional

18 Jun 2015

Afzal

Pleasant and confortable stay

We stayed for a week .Excellent stay . Good comfortable large rooms for family . Very supportive staff , specially the concierge . Easy to travel by DLR / underground next to the hotel . Definitely recommended for a family stay .

Family

10/10

Exceptional

11 Apr 2015

HDT

Excellent hotel. Enjoyed our stay.

All transportation is close by and easy to access. A bit further from central London than we have stayed before but loved the accommodations and staff. Lots of restaurants and shopping very close. Plan for an extra few minutes to make it into the city.

10/10

Exceptional

22 Mar 2015

Alex

very nice but odd

The concierge Elvis was amazing! Went over and above what was necessary to make guests feel welcome.

We got a corner room which was nice (windows on 2 sides). With 3 people, the room was spacious enough to not bumped into each other. The bed was comfortable. All amenities were as expected.

Now, the odd part. Toiletries are not refilled. We stayed for 6 nights and during this time span, shampoos, conditioners and lotions were not refilled. On the first day, we also wondered if toilet paper was refilled or not. Thankfully, it was. The maid service came by every couple of days to replace the towels, pick up the trash, minor cleaning. This I thought was enough but not having toiletries refilled was unnecessary.

Location is about 8 stops east from Waterloo station on the Jubilee line. Although you cannot walk to any of the London attractions, they were all conveniently accessible via a 30 minute subway ride. There is a mall with plenty of food options including Tesco grocery just behind the apartment.

10/10

Exceptional

17 Mar 2015

Alan

My standard semi long term stay in Canary Wharf

Really exceptional service. Very friendly without being over the top.

10/10

Exceptional

01 Mar 2015

Jonathan

great hotel

The staff was very attentive to any needs we had. The staff was very friendly and took an interest into our everyday travels. We had an apartment room which was very spacious and clean. I liked the fact this room had a working kitchen.

10/10

Exceptional

17 Jan 2015

elkie

Great

I loved my stay at the Marriott Apartment Suites.The hotel is sparkling clean & beautiful.The rooms are very spacious and has a good view.The amenities both in the bathroom & kitchen including the tea & coffee were awesome. The only thing I was not happy about was the In room Dining,the food was cold and not tasty--even the pizza was bad & tooo greasy.The cost to have a cot in the room was too high. Overall it was a good experience.

Family

10/10

Exceptional

04 Jan 2015

Cindy

We stayed at the Marriott Executive Apartment during this holiday season. The hotel was great and clean. We arrived at 10am (before the check-in schedule) and the hotel staff has no issue for us to check-in early. The room was very roomy and clean. The service at this hotel was awesome. We stayed at many Marriott hotels around the world and by far, this Marriott has the best service response time compare to other Marriott hotels. We and the kids were very happy with the hotel and will definitely stay here again if we come back in the future.

10/10

Exceptional

03 Jan 2015

Nathalie

Roomy and convenient

Beautiful location along the water. Easy access to underground shopping mall and walking distance to several good restaurants and the above and underground rail systems and tube. Spacious suite room for a family of 5, including 3 teenage girls (2 separate bedrooms and a big living space). Helpful staff, lounge was very comfy and friendly for a drink and snacks, especially Christmas day when not much else was open. Manhattan Grill, their restaurant, was just terrific...try their chocolate cake! Would definitely stay there again and recommend this hotel.

10/10

Exceptional

08 Oct 2014

Gist

Get an Apartment and relax

We were very pleased with the size of the apartment. Kitchen, huge bedroom, Large living room, large bathroom. A wonderful place to stay. We would definitely stay there again.