Michelle
This was our first stay at the Marriott Hotel in London, and overall it was a pleasant experience with some standout moments. Upon arrival, we were warmly greeted by the staff, in particular Charlie, who was incredibly welcoming and made the check-in process smooth and stress-free. He went above and beyond by upgrading our room from a studio to a one-bedroom, which was a wonderful and much-appreciated surprise. When we arrived at the room, it was about 90% ready. We happened to meet the room inspection manager, who felt the room had not yet been fully inspected and therefore did not approve it in its current state. She promptly arranged for housekeeping to return the same day to finish cleaning, which we appreciated as it was handled quickly and professionally. There are a couple of areas that could be improved. On our first day, I was contacted by email asking if there were any additional reasons for our stay. I mentioned that my husband and I were celebrating our anniversary; however, there was no acknowledgment of this during our stay, which was disappointing given that the hotel had asked for this information. Additionally, on our last day, housekeeping left four boxes of tissues, four rolls of toilet paper, and one roll of paper towels—items that would have been more useful earlier in our stay rather than at the end.
With a bit more attention to detail, this could be an exceptional experience. Thank you.
With a bit more attention to detail, this could be an exceptional experience. Thank you.
