Aldgate Apartments

United Kingdom , London
LONDON, 6 Bromehead Street
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75 reviews shown

8/10

Excellent

04 Feb 2026

James

Nice and clean, fully equipped for a short stay

Business_and_leisure Self

2/10

Poor

23 Jan 2026

Zaheer

Really bad experience with this brand, their customer service is horrendous. Firstly they dont reply on their chat and when finally connected their staff feel they are doing a favour on you.

I paid for a early check in, and it was rejected because the incompetent staff couldn’t connect with the cleaning team to see if the room is ready, and hence we had to wait in the cold since they want let you in.

The lift doesn’t work, which they should compensate or let people know, the bathroom is in a filthy state, they charge a hefty cleaning fee but still expect you to clean and dump the garbage.

There is no luggage space, so if you decide to leave your bags, you have to pay to a near by locker, and it’s right its a pure fraud apartment who are there to steal peoples money, will take the deposit immediately too but wont be returned upon check out but only after a week if you are lucky.

AVOID IT AT ALL COST.

4/10

Poor

06 Dec 2025

Ginika

Apartment was nice and clean. But I was made to jump through hoops before I could gain access to the room. I filled all the details before hand but they still refused to let me in. They apparently rang me and ehn I tried to ring back. The line was not responsive a I got to the property and they made me wait for close to an hour outside while asking me weird questions like “how many bags are you carrrying?” Or “how many people are staying with you?”(a question I had answered at least THREE times prior) I protested this constant question and their response was “I can ask as many times as I want” - very rude. Did I mention I was on the phone to them and the line would cut and they wouldn’t ring me back? I would have to ring them back myself. Probably the weirdest thing I got asked to do was to stand beside a black car so that a security guard would come locate me which was a lie as no guard came. They just wanted to have a look at me in their CCTV. The room is nice but not sure it’s worth the hassle.

Business Self

10/10

Exceptional

05 Dec 2025

Fiona

The apartment was lovely and clean. Easy to access and the bed was very comfortable.

Business Self

8/10

Excellent

04 Dec 2025

Malena

The check-in process was effortless and communication was timely. These were two areas that previous guests seemingly rated this location poorly on. The Guest Portal communicated everything quite clearly and messages were responded to quickly. There was a slight problem that the Guest Portal kept asking about a third guest when I had only registered for two. I kept deleting it, but then would get an email requesting information about a third guest. An agent reached out to me via phone to ask about it and it was easily cleared up.

The entry way was very welcoming. Keys were easily accessed to gain entry to our unit. I would have given this location an excellent, but there could be a few things improved. Heating the unit was a slight problem but not so insurmountable that we were uncomfortable. There were a couple of loose floorboards that should be replaced immediately in the hall and bedroom. Lastly, my mate and I received bug bites and identified that there must have been fleas or some other type of pest on the small sofa in the living room. He fell asleep there and woke up with multiple raised bumps all over his body. I only suffered a couple of bites on my hand.

Most importantly my deposit, in full, was returned to me in a timely manner. All-in-all this is a location I could possible stay at again. I would love to have been on a higher floor.

Partner

6/10

Pleasant

10 Nov 2025

Danielle

Issues with heating sometimes worked. Saw no staff for the 2 weeks, nor had sheet change at all. Washing machine was always on error.No instructions for use of amenities. Very noisy from street. Not value for the price per night.

Business_and_leisure Self

2/10

Poor

27 Aug 2025

Verified traveler

Poor communication - there was 6 other guest with different booking waiting outside - I’m still waiting for my refund

8/10

Excellent

23 Aug 2025

Ritesh

Property was good, no complains.

Just the entry system was a bit difficult.

Family

10/10

Exceptional

01 Aug 2025

kay

Prefection location for QM Graduation

Great sized property in good location for graduation at Queen Mary University

Friends_and_family Family

8/10

Excellent

24 May 2025

Jennifer

Comfortable bed.

Business Self

2/10

Poor

18 May 2025

Howard

I didn't realise but when I tried to check into the property, the area around it felt quite unsafe

6/10

Pleasant

16 May 2025

Ruby

Would book again as last resort if no where else

The apartment was in good condition. However, TV viewing was disrupted, the remote control battery was not working, and the sofa was too small, uncomfortable, and too low.
There is no TV in the bedroom, curtains are needed for privacy in the living room, and milk or basic food is unavailable for guests arriving late.
Large deposit requirements are not made obvious until you've paid, and there is a complex process where all guest details and proofs have to be sent. This is feasible if it’s a holiday stay, but it is not convenient for others. WiFi access was not easy to spot. It is not clear when I will get the deposit back, either.

Business Self

10/10

Exceptional

11 May 2025

Jack

Ok stay

Our stay at this property was ok we stayed for a friends birthday weekend. Facilities were standard tv only had freebies channels not smart like explained in the description and WiFi was not working for the duration of the stay but other than that it was fine.

Friends_and_family Friends

8/10

Excellent

11 May 2025

Lucy

Location as expected perhaps a bit expensive no many basic in the kitchen

Business Self

8/10

Excellent

27 Apr 2025

Stephen

Overall was a great stay

Our stay was lovely apart from the bed was too soft so it wasn’t very comfortable to sleep on with my arthritis. Also the fire alarm waking us up very early (just before 8am) and was in the street cold for nearly an hour as the fire brigade could not stop it as no instructions were in the building for zones and they were failing to reach buildings manager. That was not a nice experience to the end of our stay especially as we have had to rush to catch our train home.

Friends_and_family Family

10/10

Exceptional

19 Apr 2025

Nathalie

It was exactly as shown on the site. We were thrilled.

Comments:

-the lockbox was difficult to open.
-The option to store our luggage before checkin/after checkout hadn’t been mentioned. Is that new?

Leisure Family

2/10

Poor

15 Dec 2024

Lucy

Please avoid

Please avoid this accommodation at all costs.
No check in details were sent prior to arrival, I had to call stood on the side of the road for them to email me the details.
I was checked in to an apartment with a broken boiler. They were aware of this prior to my arrival however still allowed me to check in.
An hour after I had checked in, a random man entered my apartment without warning. I found out he was from maintenance however 1. He has no ID 2. this should have been sorted or at least checked prior to my arrival 2. You should not enter someone’s accommodation after they have checked in without warning, which leads me to point 3. Especially a young woman staying on her own (which they knew about as you have to send a copy of your ID prior to check in).

This left me feeling uncomfortable and on edge that anyone could let themselves into the apartment at any time without my knowledge. I did not complete my stay, and instead found alternative accommodation.

I raised this with the company who run this accommodation. They did not care. Would not refund me for this, nor the boiler issue.

The company is claiming they offered an upgrade. They did not, I have evidence to prove. They will not even cooperate with hotels.com, ignoring emails and phone calls.

It is also not in Aldgate. The surrounding area is not very safe. No city views as advertised. Be careful.

Simply, do not book.

Business

2/10

Poor

30 Oct 2024

Kylee

Mold and mildew! Do not book!

10/16-10/20/2024 Stay: First, check-in instructions were not emailed to us ahead of the stay - we had to reach out when we got to the property and went through a long process to get checked in. When entering the building, it had an odd musty smell. Then, when we finally got into the apartment, there was a water issue in the guest bedroom and adjoining bathroom. When you stepped on the tile and flooring, water would bubble up from underneath it. There was also mold/mildew on the floorboards and doorframes, so this clearly wasn’t a new or one time issue. I immediately reported to the hotel with photos/videos and they said maintenance would come. They never did. We couldn’t use half of our rental due to the mold because I have a mold allergy and it was BAD. Maintenance never came. The hotel refused to refund any money, move us, or send maintenance. This is a true health hazard and they shouldn’t be allowed to rent out these units. Don’t stay here! I wish I could post the videos of the water, because the pictures don’t do a good job of showing all the water under the tiles.

Friends_and_family Friends

2/10

Poor

11 Jul 2024

Arthur

Terrible hosts

Friends

8/10

Excellent

26 Apr 2024

Verified traveler

Great stay

Accommodation was excellent value for money. A lot of traffic noise and only 1 pillow each on our bed. However the whole process was great, well communicated with and easy collection of keys and access to building.

Business

2/10

Poor

13 Mar 2024

Rian

Please, i cannot stress this enough. Never book with these people/company. Atrocious experience. I am even surprised they are allowed to advertise on expedia. I am going to try to get expedia to take them off but goes to show the climate of the world we're in today.

8/10

Excellent

14 Nov 2023

Munir

Good

Was ok overall - bit of a mix up with entry but quickly remedied.

Business

10/10

Exceptional

16 Sep 2023

Nathan

Definitely not Aldgate

I was nervous staying here after reading some of the reviews but I was happy to report no issues with staying, good communication, easy access to the property and a comfortable night.

Property has great transport links, close to a bus stop and walking distance to Shadwell DLR & Overground.

Would happily stay again

Business

8/10

Excellent

15 Sep 2023

Verified traveler

Great but no aircon so way too hot in summer

Clean and convenient but so hot in summer with no aircon. Room is Safe and quiet and kitchen and washer excellent. Just too hot in 31 deg heat. I asked for another fan but ot never arrived.

Self

6/10

Pleasant

21 Aug 2023

Sarah

When we booked, we knew it wasn't central, but there was very little near the property, less than we were expecting for East London, it's OK if you're prepared to walk 15-20 minutes to get tube/get to a busier area. The property is remotely managed without a reception which we didn't find out about until the day, it was not very clearly marked, this meant we had to pay to store it elsewhere. I think had we known this we wouldn't have booked. The property was clean and looked nice on a surface level, but looking more closely, there was rotting/damaged woodwork in some places and actually a lot of areas that needed some TLC. In the hallway there was a load of cables hanging from the wall which really should be boxed off. The kitchen was the least equipped I have ever seen. There was very little to use so you would be limited for cooking meals from scratch. The utensil draw consisted of a ladle and a spoon rest! Aside from that, as everything was managed by automated email, the process was straight forward, but the emails were quite aggressive and demanding, but also made little sense. Asking to create a secure account somewhere to upload you ID and then asking to send the link and the password still has me baffled! I wanted to be honest because previous reviews did not give details as to why it was bad, so this is all for context. It honestly depends on what you are looking for and expect. All in all it was an OK stay, but we wouldn't book it again.

Leisure Partner

10/10

Exceptional

08 Jul 2023

andrew

I had read some dreadful reviews on here re this accommodation and I can only assume they were false as the place could not have been any better it met the description accurately and all the steps were in place to make our stay perfect
Thanks
Andy and Cheryl

Leisure Partner

2/10

Poor

31 May 2023

Ruth

Not to be TRUSTED, FALSE ADVERTISING

This was a frustrating and upsetting experience!

Myself and my friend had a last minute important businesses meeting in London and we booked what looked like luxury apartments. Not knowing London at all but having to choose what was left to book last minute, this looked good.

We specifically looked for somewhere that had parking as we'd been told we'd struggle but there was train strikes on so we had no other alternative.
When we arrived, there was a tiny side steet down a very dodgy estate with blockade at the bottom and double yellow lines.

We contacted the advertised number to ask where we should park only to be told there was a sainsburys near by! We explained we needed parking as advertised and they said they didnt offer this. Then asked us to send photo ID of the two of us to a private email address, we did (even though when i have made bookings like this before ive never had to do this). Then we waited and contacted them numerous times explaining we had a meeting we were expected at and we wanted to just gain access so we could freshen up and get changed quickly. As it had taken over 3 hours to get to London. They said they hadn't received our details and they wouldn't give us the information we needed. This kept going on for hour.

We contacted hotels.com for a refund which they are refusing, as the owner said we weren't sending tt get in, we missed our meeting and then had to drive 3 hours home. With them gaining over £100 from us and we came away with nothing!

Business

10/10

Exceptional

11 Mar 2022

Natalia

Amazing apartment

Very nice apartment, very spacious , has all the utensils for cooking.
The communication with them was very good, they always answers all my questions and explain to me how to do the check in and check out . Very happy with this place.

Friends_and_family Friends

2/10

Poor

02 Nov 2021

seye

They are unserious and unhelpful and i would not recommend anyone to use. Those who manage the property are rude and cause distress while staying in the property. I had issues with the property and had to call them repetitively with no response or help. Again i suggest you do not book this property if you want a peaceful stay.

Leisure

2/10

Poor

15 Jul 2021

Verified traveler

Stupid Shaun

Your call centre is absolutely rubbish and rude and very patronising. There was a few things to before actually going in to the apartment which was unnecessary and I would have done before if my confirmation email stated it which it did not. Further more I went on to do it and I wanted some guidance and Shaun at the call centre is very rude which made me not want to stay there at all and I lost out on all my money

Partner

2/10

Poor

15 Jun 2021

Id love to tell you how it was If i w

Partner

2/10

Poor

04 Jun 2021

Reem

Am taking them court, thief's, dirty, bad service

Very dirty, very bad management and thief's don't trust them they'll ask u to pay refunds deposit and take it all and the apartment was so damaged and dirty even the wardrobe and shower head are broken and they take cleaning fee from you then they take it again as double please don't trust them worst stay in hotel apartment ever you will regret

Partner

2/10

Poor

11 Dec 2020

Frankie

Arrived at the apartment, my partner and I weren’t able to check in because Expedia and the Stay Inn Apartments Company did not send any information that they needed prior to check in, therefore we were standing outside in the cold and rain for an hour trying to sort this out. Once sorted we entered the apartment, it looked so modern and lovely, but then realised we had no toilet paper, no oven glove, no sponge to wash dishes, there were crumbs left in the side of the counter door, stained tea bags, dust under the bed that looked as if it hadn't been cleaned in months, socks, crumbs and a face mask under the sofa cushions, and hairs left in the bath. With these issues in mind it restricted us as a couple to use the facilities to the degree that we would have liked. This apartment was obviously not cleaned before we arrived! When I called regarding the toilet paper the company didn't get back to me at all. I had rung them once to inform them and the second time I called the line said ‘the office was closed’ so therefore we weren’t able to use the toilet that night. The next day I rung the company informing them again, after not having a call back from them which they stated they would. I then had to call them several times for an update. They advised me that they had spoken to the cleaner and that she'd be bringing it to me soon, after hours of waiting and calling for further updates we finally got the toilet paper. The customer service is extremely poor; you’d think that such

Leisure Partner

2/10

Poor

23 Nov 2020

Serena

Never stay here!!!

Friends_and_family Friends

2/10

Poor

31 Oct 2020

pete

This whole stay inn apartment city Aldgate is scam, Please please don't not even think or staying here. I booked to stay here can I was meant to receive notification, which I didn't and did not receive any phone call. upon arrival I try calling them but the number is incorrect, after trying a few combination I got someone one the phone and she was very rude, useless and even had the audacity to hang-up the phone on me. At the end I have to find another place to stay in the mid of the night.

Business_and_leisure Self

2/10

Poor

31 Oct 2020

Verified traveler

Where do I start!? If you are looking for a lovely apartment with approachable staff who are interested in making your stay here comfortable then please DO NOT stay here. I had issues with ages restrictions before we even arrived even though the only one person was under 25. The manager refused a refund and even kept the booking active until the end date to ensure he received his money. No apology no alternative. Paid for an apartment which was not used. Had I not called to query the address I wouldn’t have been told there were any issues. Managers like this do not deserve loyal customers as they have treated extremely unfairly.

Leisure Partner

6/10

Pleasant

05 Oct 2020

Shaista

nice place- poor experience.

I stayed in the penthouse apartment on the top (5th) floor. A nicely done 2-bed apartment, clean, modern with good views of the surrounding.
But the whole experience of booking, check-in, and minor things with the stay left a disappointing feel in me, sadly.
The full check-in detail is not available to you on the hotels.com webpage when booking. Some of it comes soon after in a separate mail. Its, cumbersome, long, and confusing to say the least. There is no onsite reception, so one would expect the self-checking to be made as easy as possible. It’s not. The lady on the phone line is not reachable easily. And tells things to do that are not mentioned in the mail. Very confusing. Especially to someone new to the city. To add to this, she needs to be more polite. The final check-in codes are sent right at the last moment when you reach the property. Strange. If you have no access to phone, emails there, you are stuck.
The apartment is on the 5th floor, but the lift was out of service. I had to walk all the way up with luggage. I spoke about this to the person on the phone; his response was ‘well, we didn’t advertise the lift!!’ Can you believe it?!!
There were other issues like a very complicated, if ever functional, hot water control in the bath, a roller blind on the large bedroom window that could not be rolled up, no information on-site on things like switching on / controlling room temperature, etc.
I will avoid this place next time. Didn’t get what I had paid for.

Friends_and_family Family

8/10

Excellent

20 Sep 2020

Bensmith

Compared to the last two times the property hadnt been cleaned. Towells on floor in spare room and floor sticky in main room.

Friends_and_family Friends

2/10

Poor

18 Sep 2020

Verified traveler

Bad Idea

Not a good idea. So many T&Cs that they’ll let you know last minute. The deposit amount is absolutely ridiculous. It seems like a bargain until they start telling you about additional things you have to pay for. The staff are rude aswell. It’s an absolute nightmare

Friends_and_family Family

10/10

Exceptional

04 Aug 2020

Verified traveler

9/10!

Lovely apartment and great communication!

Only negative is that the bathroom light was extremely dim but not a big deal. Was also on the ground floor so wasn’t able to open the blinds for light to come in without the public looking in.

Partner

6/10

Pleasant

15 Dec 2019

Mahmut

A bit remote location to center. Housekeeping is n

I definitely no human contact is irritating. They do not change the towels and matress for a whole week

Business

10/10

Exceptional

02 Dec 2019

Verified traveler

Very modern, easy to access and very clean.
Pay more to get a better room and off the ground floor, simple as!!
5 Star for money worth.

Leisure Friends

8/10

Excellent

21 Nov 2019

Verified traveler

Lovely place. Bit of traffic noise, but otherwise cannot be faulted. Sainsbury's is literally downstairs!

Business Self

8/10

Excellent

28 Oct 2019

Sabah

Pleasant Stay.

Not sure why so many people are finding the check in for this apartment to be so troublesome. I found it easy and straightforward. Apartment was clean and spacious.

Friends_and_family Family

6/10

Pleasant

27 Oct 2019

Verified traveler

The property was clean and tidy just as seen in the picture however, it was close to the road. Once you open the door, you will be standing f4 steps away to the road. The entrance of the property was littered with cigarette filters probably from people who smoked by the roadside

Leisure Self

4/10

Poor

01 Jul 2019

Stephen

Misleading Photos

This place was not as pictured on the website. I guess they featured the penthouse flat in the photos because we booked this room with the expectations of a spacious, luxury apartment with a large bathroom and bedroom, as well as a balcony. However, when we checked in, we were very disappointed to see that none of that was actually true. The pictures were very misleading, the bathroom sink drain cap was broken as well.

Additionally, I had to submit credit card information and photo IDs for each guest for the security deposit, which didn’t make sense. Also, there were a bunch of rules associated with this flat (i.e. no shoes, no guests, etc.), which was a bit ridiculous considering the price we paid for the weekend. Won’t stay here again.

Partner

2/10

Poor

20 Jun 2019

Verified traveler

The staff that sort the bookings for this property are extremely rude, no customer service skills whatsoever. Avoid at all costs.

Leisure Self

8/10

Excellent

10 Jun 2019

Verified traveler

The actual apartment was lovely and the views from the living area where amazing but be warned this penthouse apartment on the 5th floor does not have a lift!!! We arrived late evening tried and tried lift and gave up and walked with our bags up five flights of stairs!!! It was really hard work and I’m not unfit so think for some people with large suitcases it would be impossible. Asked someone working there the next day and and they said it never works! I think they need to state this, there was no sign to say lift not working. Also it is about 15 minutes walk to nearest tube station.

Leisure Friends

4/10

Poor

31 May 2019

Verified traveler

Did not respond to emails, TV did not work and being there for 6 nights this affected us and our stay tremendously. No communication about where amenities were, didnt know how to access rooftop and took a long time to find the washing machine.
Elevator out of order and with 2 international luggage bags was difficult. Given 2 thin towels for the whole week.
Unfortunately we had a poor experience after looking forward to having an apartment for the week after staying in hotels.

Leisure Partner

8/10

Excellent

18 Feb 2019

Mandeep

Clean and modern apartment, closely located to lots of supermarkets. Small bedroom however, and no curtains in living room which means there is a lack of privacy.

Partner

8/10

Excellent

28 Jan 2019

Pauline

Decent flat well priced

Decent stay - hard to check In but stunning flat

Partner

2/10

Poor

25 Jan 2019

Arwin

AVOID at all cost!

Very noisy due to road, didn't sleep at all. I will not be coming back! Lift didn't work, Wifi not usable at all. Just to book up had to keep jumping through hoops for Deposit/I, long list of instructions to look through. Just don't need it!

2/10

Poor

02 Jan 2019

Annabelle

AVOID THIS PROPERTY

What an appalling experience we had with this whole thing! We failed to notice the no under 25 policy, our fault entirely. However when we asked if one of our parents could check in with us we were told 'No' by the really rude, unpleasant woman on the phone from the office for these apartments. They even said they would consider letting us stay but to send over copies of out ID which we did, but still refused. The whole situation was horrid and I would advise anyone who is considering booking to avoid this property at all costs. The lady in the office was so awful to everyone who called her and it was totally unacceptable.

Friends

8/10

Excellent

01 Jan 2019

Verified traveler

Enjoyed the stay

Good property in good condition, and we'll located between Shadwell & Whitechapel stations. Small things would have made this even better. e.g. microwave didn't work, only 1 bedside lamp had a working light bulb, only 1 bin bag provided, no clean washing up sponge, and only 2 and a bit toilet rolls for 4 people for 5 days.

Family

2/10

Poor

21 Dec 2018

Sam

!!!!DO NOT STAY HERE!!!!

!!!!DO NOT STAY HERE!!!!
We arrived in London after traveling 4 hours to arrive at the appartment so I rang up and transferred 250£ for deposit and we had payed the room upfront and they then said we need everyone’s id not just the Booker (should of seen it coming then) they then said they would not let us in the appartment and said they have called the police for trespassing and have got all our faces and ids then that meant we was homeless and had no money because they had taken it off us then had to pay a fortune for a last minute hotel room on borrowed money!
They are dodgy. Since then I have called up and they would not give me a refund so now we are out of pocket and we didn’t even stay there!
Disgusting people
!!!!DO NOT STAY HERE!!!! SCAMMERS

Friends

6/10

Pleasant

05 Dec 2018

Verified traveler

The flat was clean and well appointed, but smelt of cigarette smoke. the laminate flooing was poorly laid in places. the only major problem was the huge amount of persoanl information demanded and the process of actually getting in.

8/10

Excellent

30 Nov 2018

Verified traveler

Very clean and modern property close to London attractions. The only issue I had with the booking was the check in process. You have to send picture copy’s of ids and credit card which is a bit of a pain. You also only get checkin info at 2pm and have to complete another online form to pay a security deposit. Overall nice apartment but the check in process could be made a lot easier.

Business

8/10

Excellent

28 Nov 2018

Janrda

Poor Service

The place inside was good as per photo but lack of any personal contact (no onsite reception)was a drawback. There was a terrace door when when we got there that was not locking. We called to advise but staff was rude and not understanding of security issue. Arguing that the door was fine.

Family

2/10

Poor

28 Nov 2018

Verified traveler

The customer service for the property is very rude and they do not want to understand the customers concerns. I was unable to check-in because I did not meet the age requirement of 25, so I spent the night at a friends instead. It is not written that the minimum age is 25 on the Hotel Overview page but instead, it is on the Check-in and Check-out page. I did not even get the chance to enter the property and this was my first time using this service however, they still refused to give my refund. Also, the area seemed to be very noisy and unpleasant. I would definitely not recommend this property to anyone! The price is so cheap for a reason.

Leisure Partner

8/10

Excellent

28 Nov 2018

Craig

Wrong address, wrong door code.

Further correspondence with owners did not include address of room, so I turned up at the top result on Google Maps for \"City Aldgate Apartments\", which was the wrong place. Although the same door code as I was given allowed entry, which led to much confusion. Security staff on phone were helpful, although when I did arrive at the right location, the code given was wrong! Luckily a passing resident helped me out.
Apartment was nice, although the only cups were two coffee mugs and a single wine glass. No washing up liquid/dishwasher tablets which was a bit limiting on a one night stay.

Partner

4/10

Poor

26 Nov 2018

Scott

First of all I was emailed asking for photo id of all residents less than 24 hours prior to arrival, luckily I waas still at home. 30 minutes before the checkin time I received a further email asking to pay the £250 deposit online. Ten minutes after the allowed checkin time I was sent the codes for the door. The code I was sent was incorrect! After another ten minutes of trying to get through to the office I finally got the correct code and was able to enter the building. Next problem, upon unlocking the keysafe there was no key! Another call into the office and another five minute wait until the house keeper arrived with the key.

The apartment was nive enough although not ideally equipped, sleeps 4 but only three cups, three tumblers and three wine glasses. Also only three chair at the tiny dining table!

The beds were comfy but only queen size so a little small.

The apartment seemed clean enough but then found an empty box under the sofa, a packet of crisps behind the sofa and a hair bobble (complete with quite a bit of dust) on the bedroom floor.

I have stayed in other London apartments that provide a much better service and are much better equipped.

Family

2/10

Poor

25 Nov 2018

Pav

The night before check-in the apartment trading as 'Excel Apartments' sent me an email requesting copies of all my guests' ID's and stipulated that no one under the age of 25 could stay.

I saw the email the next morning (day of check in) and was on the phone to both the apartment and expedia for over 5 hours to sort this out whilst standing outside the building in the freezing cold. (Fyi the location is not too great either, close to some markets, and not the cleanest)

There is no policy anywhere (expedia or other booking websites, or the apartments website) which stipulates guests must be over 25 - they offer family rooms and cribs so there is some inconsistency in their 'policy.'

I was aware the check-in age was 25, which was fine as some guests and myself are over 25.

They refused to release check in details and refused to refund me. They took near enough £300 and did not let me check in at all. The customer service provided was atrocious, and nearly left me in tears as I was shouted at and implied I was dumb as the reservations manager read out the date of births of my guests and explained how their age was under 25.

Worst experience ever, I travel and stay in a apartments/hotels across the country and Europe, I have never had an issue like this before and never experienced such horrendous customer service in my entire life.

Friends_and_family Family

8/10

Excellent

16 Nov 2018

David

Good

Great apartment
Make sure you send necessary details in advance to prevent access delay

10/10

Exceptional

15 Nov 2018

Verified traveler

Apartment excellent/Area not good/Checkin horrible

Would have been better if the check in process was improved and directions to the place given prior. Have to spend over 30min in the night on the road trying to get access into the property. The area around is not good and doesn't feel safe at night. Had the penthouse and it is well maintained.

2/10

Poor

14 Nov 2018

Verified traveler

The check in process wasn’t smooth at all (we stood outside for 15 mins +) We finally checked into a ground floor apartment. there was a lot of noise coming in as it’s a busy area. When we asked to move to another apartment due to noise, the management claimed that they did not have any other apartments for us to move into, and that we would have to call our booking agent to ask to move us. Meanwhile, he said he would get his operational staff to come in and inspect the noise. The operational staff came in at a quieter time for a couple minutes, and she said she would check if we can be moved to another apartment. We then heard back from management who said that the noise might have been temporary and we shouldn’t worry about it. We were reluctant to accept this because we only had two nights’ rest and didn’t want to risk an uncomfortable stay, we requested again to be moved and he refused to have us move due to incapacity. We then informed Expedia of our situation and Expedia advised that we moved elsewhere for our stay whilst this gets resolved. Expedia called management to ask for us to be moved and he was still refused then & also refused a refund. As we searched booking.com we found that the city Aldgate apartments were available for booking. It was confusing as management said there weren’t any rooms available but that was clearly untrue. It was disappointing. Luckily Expedia were kind enough to refund us for this horrible experience.

Leisure Partner

8/10

Excellent

08 Nov 2018

Verified traveler

I didn't like the area it was in
The apartment itself was nice but the local area wasn't

4/10

Poor

03 Nov 2018

Verified traveler

The confirmation received from Expedia was for a ‘penthouse’ with a queen and king size bedroom (for 4 adults). Upon arrival we were on the first floor and the rooms consisted of a single room and double room. When phoning to report this, they stated an error between Expedia and City Apartments and offered a £20 refund!!! They also said that there was a put you up in the storage cupboard!!! No alternative was offered, was basically a take it or leave it offered! Terrible service.

8/10

Excellent

26 Oct 2018

Verified traveler

Algate / Excel were very helpful when we had an issue.

10/10

Exceptional

18 Oct 2018

Shaun

Great find

Originally booked a 2 bed apartment for a colleague and myself, but got a call and Excel Apartments had arranged for two one bed apartments for us due to an issue. When we arrived we were really impressed and it was a great stay. Bright and clean apartments and public areas. Right next to a supermarket and everything you would need. Felt very safe and would stay here again

10/10

Exceptional

29 Sep 2018

Verified traveler

Good place to stay

Really well equipped

Partner

10/10

Exceptional

28 Sep 2018

Verified traveler

Great appartment

The apartment was amazing - just like a home form home as described. Place was spotlessly clean, yes there were a few minor scuff marks on the paintwork, but the place was spotless. Great kitchen if you don't want to go out.
Check in was easy once you have your codes, which are emailed.
Only downside was the area. While I felt ok walking to/from the apartment I could imagine a single female being slightly intimidated by the area, especially if you didn't know that part of town. However, felt very secure inside.
Would definitely stay there again. Having stayed in hotels 3 nights a week for 3 months, which can be a little 'sole-less' this was a welcome home from home.

8/10

Excellent

20 Sep 2018

Verified traveler

The appartment was lovely inside, unfortunately there was no aircon so I was unable to sleep as it was to warm. The area isn’t the nicest.

10/10

Exceptional

19 Sep 2018

Meena

Lovely apartment / Business stay / Great balcony!

Although a little further than I initially thought from the City (25 minute walk), once I was at the apartment I was very pleased. Clean, tidy and spacious and would definitely consider booking again.
I booked the apartment as a business stay and found it very comfortable.

8/10

Excellent

14 Sep 2018

Verified traveler

Decent, comfortable stay

I stayed for two nights and overall had a good experience. The apartment was clean and quiet and I got a really good nights sleep on both occasions.

Some points for feedback - the wi-fi wasn't good - I needed to do some work in the evenings and couldn't get a decent connection, which was disappointing. The television reception wasn't great, it would be good if the TV had the ability to go on Netflix instead. Further, I was looking to make a hot drink, only to find the mugs had stains in them - kind of off-putting.

Having said that, the above wasn't make/break for me, I'd stay again in the apartments. The check-in/out was fine with clear instructions being emailed over ahead of check-in.

8/10

Excellent

07 Sep 2018

Verified traveler

Beautiful property, terrible check in process

The apartment is beautiful and well equipped. The process of contacting the owner in order to collect the keys and check in is archaic. Also worth noting that the kitchen is not well equipped, there were for example only two glasses.