Hyatt Place London City East

United Kingdom , London
LONDON, 45 Whitechapel Road
Show on Google | Website | Map

100 reviews shown

10/10

Exceptional

07 Mar 2026

Sharanjit

Friendly staff at check in, room was spacious and clean and the Italian restaurant in the hotel is great. A great stay overall :)

Self

10/10

Exceptional

06 Mar 2026

Aicha Katherine

Lovely hotel, surrounded by lots of shops and restaurants. Clean and spacious rooms and slept well due to how well soundproofed the rooms are :) would return.

Self

10/10

Exceptional

05 Mar 2026

Chun Yin Kevin

Friendly staff

Partner

10/10

Exceptional

04 Mar 2026

Pamela

Loved my room and the staff!! Nice hotel and cultural diversity of neighborhood—

Self

8/10

Excellent

23 Feb 2026

Rajendra

staff

10/10

Exceptional

19 Feb 2026

Lynne

Great location, clean room and good breakfast

10/10

Exceptional

17 Feb 2026

Ann

Room was spotless, breakfast delicious, staff polite and professional.
The rooftop bar was lovely.
Short walk from tube station.

Partner

10/10

Exceptional

16 Feb 2026

Daniel

Staff was very friendly and helpful and the room was so nice and clean. Definitely would stay there again

Leisure Partner

10/10

Exceptional

16 Feb 2026

Sergiu

We experienced a very professional and welcoming team. Although we had some bad luck with another hotel, thanks to the staff here we felt comfortable and truly well taken care of.
I would especially like to mention Miz, the reception manager, who made us feel welcome from the very beginning and created a warm, family-like atmosphere — please take good care of such valuable staff members.
I believe the entire staff was very professional and helpful throughout our stay. The breakfast was delicious, the atmosphere was pleasant, and I would also like to thank Andrei from catering and Daniela from housekeeping for their excellent service.

Friends_and_family Family

10/10

Exceptional

15 Feb 2026

Chris

Excellent hotel. Everywhere including room clean and very comfortable. Will definitely stay here again.

Partner

10/10

Exceptional

12 Feb 2026

Roxana

Wonderful stay, clean and comfortable room, very friendly staff. We will be back!

Leisure Partner

10/10

Exceptional

11 Feb 2026

Richa

Staff was friendly

10/10

Exceptional

09 Feb 2026

Arina

Super location, clean!

Self

8/10

Excellent

09 Feb 2026

Andrew

Friendly and (mainly) efficient and helpful staff, good facilities.

Leisure Friends

10/10

Exceptional

07 Feb 2026

Andrew

Hyatt Place East London was fantastic. Warm and friendly staff willing to help with any assistance you may need. The restaurant on site had an amazing dinner and breakfast options. The sky bar has a great view of London while you drink or snack.

Leisure Partner

10/10

Exceptional

07 Feb 2026

Nilyufar

Friendly Staff, clean room, Comfortable beds. Small but stocked gym. I paid for added breakfast and it was great breakfast, especially appreciated vegan sausage to have with eggs

10/10

Exceptional

06 Feb 2026

Christina

Lovely hotel in the middle of Stratford Westfield. Great bar with nice food and cocktails. Staff we polite and friendly. Room was great too, comfy bed, average sized bathroom but all was clean and tidy.

Worked well for me on a solo work trip.

Business Self

10/10

Exceptional

03 Feb 2026

Peter

Simplistic check in. Clean room. Secure lifts - need a room card to access floors. Ample breakfast offering. Modern fitness room. Friendly staff always helpful

Partner

8/10

Excellent

03 Feb 2026

Cayo

good

8/10

Excellent

01 Feb 2026

Douglas

Everything was great with my stay. However, they charged me a so-called \"discretionary service fee\" that was not disclosed at checkin. This is an unpleasant way to leave a hotel.

Business

10/10

Exceptional

31 Jan 2026

Ambil

clean room. Courteous staff,

8/10

Excellent

30 Jan 2026

Abhishek

Everything was great! The hotel is located in a great location surrounded by shops and restaurants and within half a mile of the tube station. The only feedback I have is that the rooms got kind of cold at night and the heating system was capped for a certain temperature. It was not a deal breaker but I love my room toasty, which didn't seem achievable.

Also breakfast was excellent!

Business Self

10/10

Exceptional

30 Jan 2026

scott

Lovely hotel & good location

Leisure Family

8/10

Excellent

18 Jan 2026

Sonia

Amazing staff at front desk who welcomed us. The hotel gave us some freebies because it was my birthday, which really made the stay special. Sadly, we couldn't make use of the drinks vouchers. Room was very clean and views great of canary wharf skyline. However, room felt much smaller than the photos and not 21sq meters as it says on the room information when booking through this site. It was quite compact and armchair was hidden in a small 1-2sq meter square next to bathroom. Not very soundproof when it comes to sounds in the hallway. You do have everything you need and more, though, fridge, capsule coffee machine, kettle, usb plugs, and more.
We enjoyed the location as well. Very close to Aldgate east which quickly takes you to other parts of zone 1 with just Hammersmith & city line or district line.
We got free breakfast one day for my birthday and it was quite a nice breakfast considering it's a hotel buffet. Fry up options as well as pastries, yogurts and toppings and a variety of hot and cold drinks, including milk alternatives.
If the room had been bigger and not as close to the door, making it feel like you were right in the hallway, this would have been 6 stars!

Partner

10/10

Exceptional

11 Jan 2026

Myeisha

This was a nice hotel to stay in. Clean and cloae to the train stations.

Leisure Family

4/10

Poor

07 Jan 2026

Charlotte

The pictures on the booking site do not prepare you for the area or the frontage of this hotel

Business_and_leisure Friends

10/10

Exceptional

03 Jan 2026

Elsie

Room was very clean. Staff were excellent.

Friends_and_family Family

10/10

Exceptional

30 Dec 2025

yana

We appreciated the friendly staff

Friends_and_family Family

10/10

Exceptional

17 Dec 2025

Hilary

The staff were friendly, efficient and helpful. The room was spotless, comfy beds and pillows, and sofa in the room was lovely. Also a very good breakfast at a reasonable price. And very handy for London, even central London easily accessible as only 5’ walk to Tube station

Friends_and_family Friends

10/10

Exceptional

15 Dec 2025

Sunil

Yes

Leisure Partner

10/10

Exceptional

15 Dec 2025

Justine

Room was great. We had a balcony and view of the city which was stunning. Staff were lovely and very helpful. Recommend staying here. This was actually my 2nd time and somewhere I will continue staying when I come to London. Fabulous place to stay

Business_and_leisure Self

8/10

Excellent

14 Dec 2025

Maria

Rooms were clean very minimalist. Stag was friendly and helpful. The location is convenient and close to transit. The area must have been quite nice at one time but looks rundown and we felt a bit uncomfortable getting back at night.

Leisure Partner

6/10

Pleasant

12 Dec 2025

Amarjit

Room service was very poor. Supposed to take 40mins but took almost 1.5h

Business Self

8/10

Excellent

07 Dec 2025

Helen

Room was good. Bed creaked a lot and the pillows were a bit soggy. Bar was very pricey! Breakfast was fine and the staff were lovely

Partner

8/10

Excellent

06 Dec 2025

Samuel

All very clean and quiet. The only complaint is that the window faced a cement wall.

Leisure Partner

10/10

Exceptional

06 Dec 2025

Simon

Great small hotel. Friendly staff, good location in the east end, smaller but clean and comfortable rooms. Comfortable bed. Good shower!

6/10

Pleasant

05 Dec 2025

True Refrigeration Uk

Pretty average, but dirty, cleaning cones out when not cleaning, dirty lobby, cramped breakfast area. Advertised as Shoreditch it’s not. It’s fine if it’s cheap but don’t think you are staying in some flash Hyatt, it’s very standard. Kettle didn’t work, iron was old, dirty and half working.

Business

10/10

Exceptional

03 Dec 2025

Rashad

Good Hotel, nice and clean, staff excellent.
However, neighbourhood is not great.
But excellent food choices at one minute walk.

Business Self

10/10

Exceptional

01 Dec 2025

Justine

Friendly helpful staff, beautiful roof top bar, clean room

4/10

Poor

20 Nov 2025

Craig

Basic, basic, basic.
A lot better hotels in London than this!

10/10

Exceptional

18 Nov 2025

Ellie

Fab hotel. Would stay again. Great breakfast

Partner

10/10

Exceptional

16 Nov 2025

Alexandra

Kind helpful (busy) staff. Really lovely room made special with thoughtful rose petal decoration in room and a drink voucher as they knew I had a celebration. Really nice spacious accomodation. Thank you everyone x

Leisure Family

10/10

Exceptional

14 Nov 2025

Muhammad

Best hotel and environment staff nothing to complain about at all bathroom spotless balcony beautiful views amazing culture wonderful just the best hotel I’ve been to and worth every penny

Business Family

10/10

Exceptional

13 Nov 2025

ALIYA

Staff was extremely accommodating

10/10

Exceptional

12 Nov 2025

Elizabeth

Had a great stay overall! Just be careful not to accidentally take the service elevator...you will get stuck and if youre like me, panic. The hotel staff were so kind to me, even though it was my doing. As long as you avoid that id highly recommend staying here! I didnt use any of the amenities, but everything was nice and well kept.

8/10

Excellent

09 Nov 2025

Sean

Everything was good apart from an unwelcome “discretionary” charge on checkout that could not be removed from the checkout terminal. No idea what it is for and refused to pay it.

Leisure Partner

10/10

Exceptional

04 Nov 2025

Matthew

Nice place to stay

10/10

Exceptional

30 Oct 2025

Matthew

Breakfast was very good and the gym was also adequate

Business Self

10/10

Exceptional

30 Oct 2025

Christopher

Rooms were clean, quiet staff were friendly and professional. Pocket square bar was charming and comfortable.

Business Self

8/10

Excellent

29 Oct 2025

Chima

Room was clean. A little smaller than what I was expecting. Hotel staff were nice. The location is great. Right next to the train that takes you straight to the airport and other central places in London

Leisure Partner

6/10

Pleasant

27 Oct 2025

Lorna

The options were average. Some breakfast items didn't meet Hyatt standard. I was underwhelmed. The view from room wasn't particularly pleasant. Thw vibe was off. The room was fine, but the main entrance and downstairs to check-in is a bit different and inconvenience.

10/10

Exceptional

24 Oct 2025

Abdiweli Ali

We had a fantastic stay at the hotel! It’s located right in the heart of London, in a very nice and safe area. Everything was clean and comfortable. A special thanks to Nishanth, who made our stay extra special with his professionalism, kindness, and helpful attitude. Thanks also to Adnan. I highly recommend this hotel and would gladly come back! 🌟

Business

6/10

Pleasant

23 Oct 2025

Amy

Only booked this hotel become of the rooftop bar. It has dates the bar is booked privately online and our date was ok, when we tried to go to the bar they told us it was closed for private function. I explained it was not online and that we booked this hotel for the bar but no apology and no empathy.

Partner

8/10

Excellent

23 Oct 2025

Amal

Recommended stay

Leisure Self

4/10

Poor

20 Oct 2025

Michael

Limited bar.

Leisure Family

8/10

Excellent

18 Oct 2025

Nickie

Nice room, view was fantastic. However room was quite noisy with people outside. Breakfast was really good and staff very friendly and helpful

Partner

6/10

Pleasant

18 Oct 2025

Lauraine

Leisure Family

10/10

Exceptional

16 Oct 2025

Jil

I enjoy staying in the east end of London because of its multicultural community. While the area outside isn’t the best, the rooms are immaculately clean. The beds are comfortable, and the bathrooms are pristine.

Leisure Friends

2/10

Poor

14 Oct 2025

Jacob

This place was in a very unsafe location and was not well kept.

Leisure Family

8/10

Excellent

13 Oct 2025

John

Modern, stylish & comfortable with a decent breakfast. Just an overnight stop, so can't comment fully on facilities. Located a few 100 yards from Aldgate East.

8/10

Excellent

09 Oct 2025

Nick

Mistake over the room eventually sorted but delayed us an hour.

Received a complimentary breakfast as recompense.

Nice location and very modern and clean. Breakfast was superb.

Friends_and_family Family

8/10

Excellent

08 Oct 2025

Carolyn

Clean rooms, comfortable beds, warm showers, could use more lighting in the main room.

Friends_and_family Family

10/10

Exceptional

05 Oct 2025

Anne

Reception staff very helpful and friendly

Hotel lovely and clean, staff on reception very friendly and helpful. Food in restaurant although limited choice was good and breakfast very good lots of choice. The service in rooftop bar very slow and the area around the hotel very run down graffiti everywhere

Partner

8/10

Excellent

04 Oct 2025

Khellon

Clean room. Food shops nearby. Convenient for transportation.

Leisure Partner

10/10

Exceptional

25 Sep 2025

Samir

Stayed here on my birthday and am so grateful to all the staff at Hyatt Place for making my birthday a memorable one! All the staff were absolutely amazing and made sure I was treated on my birthday, thank you so much! All the finishing touches in the room were lovely and the rooftop bar is amazing. Fantastic atmosphere, music and drinks, we will definitely be back!

Partner

10/10

Exceptional

24 Sep 2025

Danielle

Staff was very friendly & the room was very comfortable & nice.

Leisure Friends

8/10

Excellent

19 Sep 2025

Edward Hardy

It was nice. The area around it is fine. Commute to exCel London was OK. A nice walk to the Tube and just a few stops.

8/10

Excellent

19 Sep 2025

Victoria

Inconsistent room experience but a nice hotel

Beds were so creaky, it was difficult to adjust at all without making a sound. Our toilet was also very high off the ground for no apparent reason. This was my third time staying at this hotel and I’m not sure I’ll be back with the inconsistency of rooms. My last stays have been comfortable and the breakfast is great. Location is a little far from centre but it’s convenient for the tube. We also were able to do laundry easily nearby.

Partner

10/10

Exceptional

15 Sep 2025

David Stanley

Huge bed, lovely room, excellent facilities. Location was great, minutes from bus and underground kings. Minutes from Brick Lane and Spitalfields Market.

Leisure Partner

6/10

Pleasant

14 Sep 2025

Adlene A

Last year I stayed at the Hyatt at the mall Westfield Mall and this year I stayed at the Hyatt here. I don't know what it is about housekeeping but they don't give you wash clothes. They are there when you check into the room but they don't do replacement and it happened at both hotels so I think this is just a hotel policy. The staff was really nice the staff at London City East east was really really nice and they made the trip worth it or to stay worth it. But I think I am done with Hyatt as far as London is concerned.

Business_and_leisure Self

10/10

Exceptional

09 Sep 2025

Nicola

Loved this hotel! Fantastic amenities and a convenient location near tube stations. The Sicilian restaurant in the basement is amazing and the bar on the roof looked good too. We will be back!

Leisure Partner

6/10

Pleasant

06 Sep 2025

Peter

Good hotel for the price. It's fine for solo travellers.

Leisure Self

8/10

Excellent

05 Sep 2025

Steven

Great gym, nice size room and lovely staff. The TV wasn't tuned into any channels. No major biggie

Business Self

6/10

Pleasant

31 Aug 2025

Liam

Great hotel but was charged extra for a city view room that wasn’t any different to other rooms!

Partner

6/10

Pleasant

29 Aug 2025

Glynn

Ok for the price. Basic hotel not four star.

Partner

8/10

Excellent

27 Aug 2025

Krit

Hotel is very convenient for public transportation especially for ones who use subway/tube. Staff are friendly and helpful. Bunch of decent restaurants near by in walking distance. It will be my hotel of choice next time.

Leisure Family

10/10

Exceptional

26 Aug 2025

Nicholas

10/ 10

There was a little confusion / delay when we checked in, however this was resolved to our satisfaction professionally and to our satisfaction- We found all the staff very friendly and helpful - breakfast on the 9th floor was a great way to start the day & also for a drink before heading out at night ! Handy location to walk to brick lane , Spitalfields and local tube!

Partner

10/10

Exceptional

25 Aug 2025

Daravan

We had a fantastic stay at Hyatt Place London City East. The staff were friendly, welcoming, and quick to respond to anything we needed. The room was clean, comfortable, and well-maintained throughout our visit. Breakfast had plenty of delicious options, and the location was perfect—close to major attractions and restaurants. Overall, everything exceeded our expectations. Highly recommend this hotel and would definitely stay here again!

Leisure Friends

10/10

Exceptional

24 Aug 2025

Manpreet

Had the most wonderful weekend stay here. Was welcomed by the reception staff which was very polite, professional and went all out to make our stay special. It was our 17 year wedding anniversary so was gifted a free drink to have at the roof top terrace which was so lovely and nice view of the London skyline. Our roof was lovely and even had a heart shape design on the bed to make out occasion even more special. The added bits this hotel went out of there way truly made out stay the best experience. The breakfast buffet was really tasty and could not fault a thing with our stay. I would highly recommend staying here. Beds were comfy room was immaculate and overall best staycation. Thanks to the staff that made my stay extra special.

Leisure Partner

10/10

Exceptional

23 Aug 2025

cyrus

Very nice hotel friendly staff very close to the train station

8/10

Excellent

22 Aug 2025

Nizaam

Clean and convenient

Business_and_leisure Self

8/10

Excellent

22 Aug 2025

Nick

The hotel is nice and modern, but the rooms feel a bit empty and cold. They lack comfort and a cosy feeling.

Breakfast took a while because the small restaurant didn’t have enough tables.

Service was good and staff were friendly and helpful, room features good with to with streaming options

Partner

10/10

Exceptional

20 Aug 2025

Angelika

Great!

Great hotel! Amazing city view from balcony, clean and quiet room, comfortable bed and lovely services 😊 high recommended!

Partner

8/10

Excellent

19 Aug 2025

Sam

Sams visit.

Very good, close to shops, staff very friendly.

Self

10/10

Exceptional

16 Aug 2025

Peter

One of the best hotels we've stayed in in London, we highly recommend

Leisure Friends

10/10

Exceptional

15 Aug 2025

Christopher

The room was spacious and very quiet. The restaurant on property had delicious food and great service.

8/10

Excellent

14 Aug 2025

Caroline

Lovely clean central

Very central for what we needed, clean room, nice as had aircon and large shower, roof top terrace was a bit of a disappointment with their mixologist, wasn’t a good cocktail and was ill during the night, was like dish water, overpriced for what it was, nice views though.

Partner

6/10

Pleasant

13 Aug 2025

Sukhpreet

Lobby on lower floor. Rooms were minimal but clean. Exterior was not the best especially late at night.

10/10

Exceptional

12 Aug 2025

SANDRA

Conveniently located close to transportation and food.

10/10

Exceptional

11 Aug 2025

Verified traveler

Another splendid stay.

They looked after me attentively again and granted me my request to stay in my preferred room.

Self

10/10

Exceptional

11 Aug 2025

Gary

Room was clean and comfortable. Breakfast was good and staff very friendly and helpful. Everything is walking distance- tube/Tesco convenient store and market. I would recommend and would stay again.

Leisure Self

10/10

Exceptional

10 Aug 2025

Charlotte

Lovely hotel central and great for families

Leisure Family_with_children

10/10

Exceptional

09 Aug 2025

Joanne

Bed was great. Breakfast was yummy. Quiet room.

Leisure Partner

10/10

Exceptional

09 Aug 2025

Ernest

Great place Keerthi at the restaurant does an outstanding job of taking care of the customer..

Business

10/10

Exceptional

05 Aug 2025

LalaRukh

One of my favourite hotels in London! Breakfast has a lot of options to choose from and the restaurant menu gives you everything as well.

Would be visiting for the third time in December again :)

Leisure Family_with_children

8/10

Excellent

05 Aug 2025

Ken

Nice place. Good breakfast. Expedia supposedly did not tell Hyatt that breakfast was included. I had to find my original reservation from Expedia that breakfast included.

Leisure Friends

6/10

Pleasant

02 Aug 2025

Lillian

This hotel is in a shady part of town. Didn’t feel safe walking the surroundings.

Leisure Family

8/10

Excellent

01 Aug 2025

Tania

Room spotlessly clean near tube station
Breakfast very poor expected better from Hyat

Business Partner

10/10

Exceptional

01 Aug 2025

Kathryn

Absolutely silent in our room even though we were on the busy street. Loved it! Thank you!

Partner

8/10

Excellent

30 Jul 2025

John

Food options were limited. VIP perks were non-existant. Breakfast was only meal we ate at hotel, and the discount coupon we received for VIP was not valid for breakfast. We received 1 extra hour for check out, but it seemed reluctantly.

Leisure Partner