Name: Premier Inn London City - Tower Hill
Address: 22 - 24 Prescott Street, Tower Hill, E1 8BB, GB

8/10

Excellent

23 Jul 2026

Michael

We are satisfied with the hotel. Good services. Thank you.

8/10

Excellent

19 Jul 2026

ELDHOSE

Stay was pretty ok. There are trains passing by your window, it isn't overly disturbing but it is something to be aware of. The elevators need some refurbishment. Quite decent for the price.

Family_with_children

10/10

Exceptional

18 Jul 2026

Maria

Great location. We traveled with my grandkids and we felt very safe walking at night

Family_with_children

8/10

Excellent

12 Jul 2026

Carolyn

Great location, good sized rooms. Front desk attendants were not the friendliest.

Partner

4/10

Poor

10 Jul 2026

Kelly

The front desk wanted to charge 15 pounds for us to check in 30 min early. Buffet was basic and did not change at all so by day 3 we didn’t even want to eat there. Staff overall not the most friendly. Worse part by far is the entire hallway on the ground floor where our room was located off the lobby freaked of sewage. It was so bad I wanted to gag and had to hold by breath all the way to the end of the hall where my room was located every time we entered or exited. It was horrible and remained that way the entire stay.

Family_with_children

4/10

Poor

08 Jul 2026

Bernadette

I stayed here years ago. The quality has gone significanlty downhill. There are no phones in the rooms, so everytime I needed to talk to reception I had to go downstairs. I had to prebook a table even when there were plenty of table available, so we ended up having to go elswhere to eat or wait for up to an hour to get a table in an empty restaurant. It seems the hotel is understaffed, because the front desk person was also waiting tables and perhaps cooking the meal, resulting in a long wait for food for the one meal that we ate here. The rooms were clean, but we had to request house keeping by noon the day before we needed it. Again, we could not make this request by calling the front desk, we had to go downstairs and wait until the front desk person was available to talk to us. The air conditioning automatically shut off at night. We stayed in the middle of a heatwave, so this was very uncomfortable. And, of course, we had to go down to the front desk to report this after we had settled down to sleep. I do not recommend this hotel.

Friends

10/10

Exceptional

08 Jul 2026

Kelly

Great clean hotel in perfect location close to subway, attractions, and lots of food options. Perfect for family with kids. We enjoyed the breakfast each morning and refreshing AC during heat wave.

Family_with_children

8/10

Excellent

05 Jul 2026

Colleen

Location great

Partner

4/10

Poor

04 Jul 2026

Pablo

El cuarto no tiene agua caliente para bañarse y el desayuno todo los resfresco y jugos son al tiempo no volvería a recervar con ellos

Partner

8/10

Excellent

30 Jun 2026

Gary

The property was clean, but a little noisy from the nearby subway line. The breakfast was good.

Family

10/10

Exceptional

29 Jun 2026

Uy

Great value for the convenience, closeness to the Tower, location, and breakfast. However, the lady rolled her eyes at us during breakfast. Also the shower was kind of high and glass shower door blocked halfway and water sprayed everywhere. Check-in was easy and friendly reception.

Family_with_children

10/10

Exceptional

27 Jun 2026

Philippa

The rooms are spacious, clean, great location. Delicious dinner and breakfast at the restaurant.
Staff are very helpful and polite. All our requests were done with a smile.
Many thanks to all staff. Reception, bar, restaurant, breakfast, chefs, cleaning team. You all do a fantastic job and made our extended stay comfortable and more enjoyable.

Family

10/10

Exceptional

25 Jun 2026

Philippa

Very nice rooms. Spacious room. Very comfy beds. Large bathroom. Quiet. Location great. Short Walking distance to bus and tube.
The restaurant for dinner and breakfast gave us nutritious, delicious meals at a very affordable price. Meal deals were awesome. Their was little wait time and staff were very attentive and polite.
The staff gave us extra care when I became ill. They are very caring and went out of their way to help us. I felt like a human being, not just another guest. A special thanks to everyone, especially Maria and Saqi. Plus the other gentlemen who I did not get their names but were also very helpful and polite. Also thanks to the cleaners for keeping the rooms clean and giving fresh towels on request. We had a very pleasant stay and hope to return sometime in the future.

Family

6/10

Pleasant

12 Jun 2026

Christopher

While the location was great, staff friendly and the room fairly clean, the problem was that my room (509) was completely airless, stuffy and smelly. The windows were sealed (understandable) and had stickers on saying “don’t worry there will be plenty of air” - but the room hvac system was hardly working. The controls were unusable and it would run for a short while then switch off. This lead to a dank and unpleasant room - every time I entered after going out it just hit you.

Self

10/10

Exceptional

01 Jun 2026

Amber

Nice and close to the Tower of London. Wet clean large room with 4 beds and a reasonable price for the location.

Family_with_children

10/10

Exceptional

26 May 2026

Tracy

The hotel staff were friendly and accommodating

10/10

Exceptional

24 May 2026

Diana

Clean room and comfy beds. There was plenty of space for our luggage.
Location is good, close to the Tower and Tube. Lots of places to eat nearby also. I loved that on each floor near the elevator was a spot to pick up extra coffee and tea items. There’s a Tesco Express nearby where we picked up bottled water.
We were here during a hot spell and the AC works great. Breakfast is good also!

Friends

10/10

Exceptional

24 May 2026

Shiela

The staff provided excellent customer service

Friends

8/10

Excellent

23 May 2026

Aya

Friendly staff and clean room.

Partner

8/10

Excellent

21 May 2026

Céline

Chambre très spacieuse et propre. Le personnel est serviable. Le déjeuner est bien et assez varié, mais il n'y a pas de nouveauté au quotidien, toujours la même chose. C'est un très bon qualité/prix.

Family

8/10

Excellent

20 May 2026

Shihong

LARGE AND CLEAN ROOMS.

Friends

10/10

Exceptional

20 May 2026

Xuemei

yes,

Family

8/10

Excellent

18 May 2026

C

Very clean, good location, note that unlike North America, no fridges in the rooms. Nice place

Family

6/10

Pleasant

13 May 2026

Graziella

The room was very small. It did not look like the pictures . The bar staff were excellent .

Friends

10/10

Exceptional

05 May 2026

Enrique

If you're traveling with kids this place is hard to beat. The all-you-can-eat breakfast is really good and the kids eat FREE as of 5/2026. The only thing, if anything, I would ask for is hair conditioner and a room safe. Other than that the location is really convenient and the restaurant is also good. Staff was great too. For the price it's hard to beat. Will come back again.

Family_with_children

8/10

Excellent

03 May 2026

Ruth

Great location, staff was nice but hard to understand at times with thick foreign accents. Overall nice stay

Partner

4/10

Poor

30 Apr 2026

Ronan

It was a bed for a night . No more . Clean room , shower , that’s it .

10/10

Exceptional

29 Apr 2026

campbell

Beautiful spot!

Friends

10/10

Exceptional

26 Apr 2026

Meng

Pleasant stay. Great location

Family_with_children

10/10

Exceptional

19 Apr 2026

AJIT

The Hotel was nice and clean as expected. The food was even better. They provided in room service at no extra cost. The lady at the resturant called Maria is so sweet and helpful that if it is possible I would give and extra star just for her.

Family_with_children

10/10

Exceptional

15 Apr 2026

Dave

Breakfast is pretty ordinary, but it’s a bit of a hike ( down to st Kathrine’s) for something nice, so it’s kind of a time thing.

10/10

Exceptional

10 Apr 2026

David

Good breakfast

Friends_and_family Family

8/10

Excellent

07 Apr 2026

Tony

Breakfast was phenomenal with plenty of options. Coffee machine had a variety of choices. Staff was accommodating to hold luggage prior to check in.

Family_with_children

10/10

Exceptional

07 Apr 2026

Emmeline

Clean and cozy room. The staff was nice it was easy to check in and they let us store our bags after check out for a few hours. The bar is open all day.

Friends

8/10

Excellent

01 Apr 2026

Gurinder

Breakfast very good

Family_with_children

10/10

Exceptional

28 Mar 2026

David

Quite a good breakfast, with multiple freshly prepared hot items - not just a Continental style

Friends_and_family Family

4/10

Poor

26 Mar 2026

Peter

We were very disappointed in this hotel. The worst was that the shower floor was extremely slippery and there were no grab bars. My wife slipped and fell the first night. After that we discovered fine print at the bottom of the obligatory card regarding towel use a statement that rubber mats were available on request. The hotel expressed little concern about my wife's injuries, which spoiled much of our stay in London. Other issues: no phone in the room, we were provided one hand towel to share, but two bath towels, the room was dirty, they only cleaned the room and emptied trash bins on request, it took at least 15 minutes to get hot water, the main areas were dirty, the rceptionist barely spoke English when we checked in. The breakfast was decent, and the restaurant/bar was nice. Most of the people in contact with the guests spoke English poorly, but were generally pleasant, although my wife ordered a Baileys and the woman told her to order something else because she didn't kniw how to charge her, even though the Baileys was sitting on the bar shelf. That got fixed by calling another person over. This wasn't our worst hotel experience, but certainly in the bottom 3.

Partner

10/10

Exceptional

23 Mar 2026

Yen

Helpful staff.

Family_with_children

6/10

Pleasant

15 Mar 2026

M

It was a basic hotel. It did the job. There was no parking and nowhere to drop off luggage. We had to park 6 minutes away. The concierge were great when we arrived at 1130pm. Buffet breakfast was above and beyond the normal continental breakfast. It was really good access to the Tower of London and such.

Family_with_children

10/10

Exceptional

14 Mar 2026

Jennifer Ann

Great location. Clean, comfy room! Food and beverage available 24h a day! Pleasantly surprised!

Family

10/10

Exceptional

26 Jan 2026

Emma

Staff friendly, location great - walking distance from the tube and the tower of London. Amazing buffet breakfast!

Leisure Family_with_children

6/10

Pleasant

22 Jan 2026

Daniel

The staff was very kind and courteous.

The heating was a problem in the room. Every day we needed to communicate to the staff downstairs that we needed the heat turned on in a room, as we woke up very early from the cold. We were unable to control the thermostat in the room.

It proved to be quite frustrating.

Leisure Partner

8/10

Excellent

06 Jan 2026

Tiffany

The location was excellent!!! We were

6/10

Pleasant

03 Jan 2026

Ashanta

The room had an old feel and smell to it. The room triggered my family sneezing and coughing which usually happens when mold is present. The showers were hot and the bed was comfortable and staff was cordial.

Friends_and_family Family

8/10

Excellent

31 Dec 2025

Kin Yu

The room was clean and the bed was comfortable but there was an issue with the lift that made me feel scared as I was trapped for a short while until I pressed the bell and hotel staff responded instantly to rescue me out.

Self

10/10

Exceptional

28 Dec 2025

Julia

I would definitely stay here again! Recommend to make dinner reservations if you plan on dining in. They also have luggage storage if needed. Staff is super friendly and helpful. Space is clean and comfortable

8/10

Excellent

28 Dec 2025

Gwendolyn

Room clean, staff very helpful, had a problem when we first arrived was able to work it out.

Friends_and_family Family

10/10

Exceptional

20 Dec 2025

Mariel

Todo estuvo muy bien, buena ubicación para conocer los lugares turísticos, la estación del metro está a 8min caminando

Leisure Family

10/10

Exceptional

20 Dec 2025

Mayra

Excelente elección, la habitación amplia y limpia. Ubicación excelente, muy cerca de la estacion Tower Hill y del London bridge. El desayuno en el restaurante también muy recomendable

10/10

Exceptional

14 Dec 2025

erin

I stayed here with my pre teen son. This was our first trip out of the USA and as a female I was a little nervous traveling without my husband. The hotel made me feel super safe however. The staff were so friendly and helpful, the neighborhood felt very safe, even at night. I would absolutely recommend this hotel. It was a short walk to the subway on the Victpria line tower hill station. We were able to explore the whole city as the Victoria line transfers easily to the other larger hub stations. Great experience.

Leisure Family

10/10

Exceptional

27 Nov 2025

Bhaskar

Extremely convenient location, great service and was super comfortable staying with a kid.

8/10

Excellent

09 Nov 2025

Preston

Clwan very spacious

8/10

Excellent

03 Nov 2025

Kerry

Clean room Great location
Good buffet breakfast

8/10

Excellent

24 Oct 2025

aidalyn

Yes

8/10

Excellent

22 Oct 2025

YONGQUAN

mattress is good.

Leisure Partner

6/10

Pleasant

21 Oct 2025

David

This hotel needs an owner who makes the place better by putting money back into it.

Beat up baseboards.
VERY Poor internet speed equal to dial up.
Front main doors stuck closed so exit had to be via a back alley 2 block walk around. So so service,

A cheap place to stay in every sense. It is centrally located.

Self

6/10

Pleasant

12 Oct 2025

Liudmila

There no tissue in the room.

8/10

Excellent

10 Oct 2025

Stephanie

Clean room. Great breakfast, friendly staff. The tub is very tall and quite dangerous to get in and out of for well mobile people- keep in mind when booking a normal suite if low mobility. There was a generator sound you could hear non stop from our room on the 5th floor- almost sounded like bass of music but constant.

Friends_and_family Family

8/10

Excellent

01 Oct 2025

brandon

I didn’t have the breakfast, but the pubs nearby were nice. Staff is friendly, the hotel is a little outdated. Also the AC decides when it is going to work, I didn’t spend too much time in my room so it was fine. Would stay again!

Friends_and_family Friends

8/10

Excellent

29 Sep 2025

D

Great location. Great staff. Easy walk to underground.

Leisure Family

8/10

Excellent

21 Sep 2025

Lyman

Quiet clean good location for most attractions.

Leisure

10/10

Exceptional

16 Sep 2025

Mai

Decent Hotel Stay in UK

The room was clean and the hotel was close to the tower hill train station. The breakfast was excellent, we would stay here again.

Partner

10/10

Exceptional

14 Sep 2025

Timothy

All good

Friends_and_family Family

8/10

Excellent

11 Sep 2025

Andrea

Great location, good service! Breakfast not really good

8/10

Excellent

09 Sep 2025

Jack

No frills Hotel

I had selected this Hotel due to its location near the Big Bus stop, Metro, and the Tower. However, even at it's expense, there was no fridge, no safe, no amenities, no frills at all. We stayed one night and transferred to a different hotel nearby since it was more of a budget hotel, despite the price we were paying. However, staff was great and nice.

Partner

8/10

Excellent

07 Sep 2025

ICOR

Las señoritas de la recepción fueron groseras a la hora de hacer check in, uno de los integrantes de mi familia le habló en español por accidente y fueron muy despotas burlándose de nosotros. De ahí en más la ubicación del hotel es muy buena, tienes estaciones de tren a 8 minutos caminando y de autobús a 5 minutos. También las habitaciones muy limpias y el desayuno está muy bien.

Leisure Family

8/10

Excellent

05 Sep 2025

Sherry

Nice hotel for the money.

Leisure

6/10

Pleasant

02 Sep 2025

Viktoriya

The hotel is conveniently located by the Tower of London and by many trains and buses. The breakfast is included, which is convenient, as well.
Water is available by the entrance, and staff are happy to assist you if you want to use the tables to eat your own food, even to heat it up.
There is low water pressure from the shower, though. Bring your own shampoo/conditioner.

Leisure Family

8/10

Excellent

31 Aug 2025

Maria

Employees were nice and willing to make our stay pleasant

Leisure

10/10

Exceptional

29 Aug 2025

Margaret

Great Stay

Great stay!

They have a very nice luggage storage system with attentive staff members. The checkin/checkout process was flawless and the room was spacious and clean

Friends_and_family Family

2/10

Poor

25 Aug 2025

Andrea

Housekeeping was horrible. No phones in room to call to front desk. Rooms were dirty.

10/10

Exceptional

03 Aug 2025

Ryan

Modern and clean. Comfortable and a great value!

Leisure Friends

10/10

Exceptional

02 Aug 2025

Gunjan

Friendly people.
Great food selection for the price

10/10

Exceptional

01 Aug 2025

Christina

I stayed in this hotel from July 14-16, 2025. Everything was perfect, especially considering the price range in travel high season in London! The hotel is clean, and the room was a comfortable size—not too small. The train station is very close by. Tower Bridge, Borough Market, and the river cruise are all within a pleasant less than 30 minute walking distance, with plenty of historical buildings to admire along the way.

The staff may not appear overly enthusiastic at first glance (which seems typically British), but they are genuinely helpful. When the handle of my suitcase lost a screw, I asked Maria at the front desk (my apologies if I've remembered your name incorrectly) for directions to a nearby repair shop. Instead, she proactively provided me with screws and a screwdriver and fixed it herself, saving me both hassle and money. Additionally, she politely declined the tip I offered. I was truly impressed by her kindness and professionalism.

It was a very pleasant stay, and I would definitely choose this Premier Inn again on my next visit to London.

Leisure Family

6/10

Pleasant

15 Jul 2025

Risa

Property was way below our expectation. Looked very old, carpets were dirty In many places. The restaurant was really below par. No food after 9 PM. We arrived about 1030, very hungry, the only thing they had were some cookies and some peanuts, which they actually charged us for rooms were clean, but small.

Leisure Partner

6/10

Pleasant

13 Jul 2025

Feruz

The hotel room was comfortable, but there were some shortcomings. There was no safe for storing valuables, no iron, no refrigerator. The wardrobe was very small. During our 5 days of stay, our room was never cleaned. Although we hung a tag on the door asking them to clean the room.

Leisure

4/10

Poor

09 Jul 2025

David

WiFi was terrible, they changed more for a little bit better service. The lobby was always a mess, stains on the carpet and in our room. The toilet paper was small napkins. The TV stopped working with any controls, could not turn it off or adjust the volume, no help from the front desk, said they would send someone. After almost 2 hours working on it, I finally had to get my fingers deep behind to unplug it from the outlet, an hour later the front desk help showed up. Definitely would not go back.

Leisure Family

4/10

Poor

04 Jul 2025

David

The management has cut out basic features for a hotel. The given reason was to \"cut costs\". The room has NO clock, NO telephone to call the front desk, and NO plans to ever provide any. They seem to deliberately provide a \"hostel\" level of service, rather than a real hotel. Fwiw, the room and bed were fine and clean. However put in a $10 alarm clock for your customers' convenience. Oddly, there are two food menus in the room, but to phone to place an order

Business Self

10/10

Exceptional

03 Jul 2025

Sébastien

We stayed in a room for four people, 2 adults and 2 kids. The room was very spacious, better then we expected coming form North America.

Beds were very comfortable and we enjoyed the breakfast offered. Worth the supplement.

We enjoyed our stay, even if it’s not in the most iconic part of London.

However, it’s close to the Tower of London and Tower bridge whiz is nice.

Leisure Family_with_children

10/10

Exceptional

15 Jun 2025

angel

Excelente!

Muy limpio, cómodo, comidas y estaciones tren/bus cerca.

El personal muy amable !!!!!

8/10

Excellent

10 Jun 2025

Catherine

A

Leisure Family

10/10

Exceptional

04 Jun 2025

Nawaz

Good place at a walking distance to many places.

Leisure Family

8/10

Excellent

03 Jun 2025

Eleanor

Reasonably priced. Breakfast was sumptuous. Christina went above and beyond to accommodate us. Thank you.

Leisure

6/10

Pleasant

27 Jul 2026

Julia

Alter, dreckiger Teppichboden; schlecht für Allergiker

6/10

Pleasant

27 Jul 2026

Alessandro

Diciamo prima le cose positive. Ottima posizione vicino alla metropolitana, Colazione più che soddisfacente. Personale molto gentile e disponibile. Camera ampia e spaziosa; purtroppo le finestre non si possono aprire. Aspetto critico: la pulizia della camera si fa a richiesta e, anche quando richiesto, non sempre è soddisfacente.

8/10

Excellent

25 Jul 2026

Marijn

De kamer was heel proper. Alleen de ramen kunnen wel een poetsbeurt gebruiken.
De bedden zijn zeer goed. Jammer dat er 1 zetelbed bij was. Dat was minder van kwaliteit, maar met extra kussens en een dons konden we dit samen met het personeel oplossen.
Het personeel is zeer behulpzaam en vriendelijk. Ze werken hard.
Het ontbijt is uitgebreid, verzorgd en lekker.
Het hotel ligt vlak aan het treinstation, op de 4de verdieping hadden we hier weinig last van. Het ligt op 5 min van een underground, zeer goed gelegen. We raden het hotel aan, zeer kindvriendelijk.

10/10

Exceptional

22 Jul 2026

Aline Berenice

El personal de éste lugar se lleva un 10/10, todos amables, serviciales, y proactivos! Felicitaciones al Premier Inn por que sus empleados son una joya, estuvimos en otros hoteles en Europa y éste tuvo sin duda la mejor atención.

Habitaciones limpias, modernas y cómodas!

Excelentemente bien ubicado y conectado desde la estación Tower Hill, con parada también en la misma del Turibus.

Gracias por sus atenciones

10/10

Exceptional

21 Jul 2026

GIOVANI

Ótimo hotel com custo beneficio

Friends_and_family Family

10/10

Exceptional

18 Jul 2026

Taisuke

中央から少し東側、でも電車などアクセスはよい

Self

8/10

Excellent

18 Jul 2026

Luigi

speciale aria condizionata

Family_with_children

10/10

Exceptional

09 Jul 2026

Paulina

Todo perfecto el personal muy amable!!! Nos dejaron entrar antes de tiempo!!!!

Friends_and_family Friends

8/10

Excellent

03 Jul 2026

Kajsa

Fint och rent rum. Bra läge! Frukosten var helt okej hade önskat möjlighet att göra mackor och pålägg fanns enbart toast och marmelad. Mycket varm mat.

Friends_and_family Family

10/10

Exceptional

29 Jun 2026

Paulo Leonardo

Incrível! Café da manhã muito bom

10/10

Exceptional

23 Jun 2026

Kristine-Amalie

Nice airconned rooms and friendly staff, all and all a good trip, will come again

Self

10/10

Exceptional

22 Jun 2026

Philippa

Fantastic hotel. Location, price, room size perfect. Restaurant delicious food. Amazing staff who went above and beyond to help us. I would definitely recommend this hotel.

Family

8/10

Excellent

13 Jun 2026

Francisco Javier

✅

6/10

Pleasant

13 Jun 2026

Sarah

Das Hotel ist sehr zentral gelegen – die Tower Bridge ist in etwa 400 Metern bequem zu Fuß erreichbar. Das Personal war während unseres Aufenthalts stets freundlich und hilfsbereit. Außerdem befindet sich nur ca. drei Gehminuten entfernt ein Supermarkt, was besonders praktisch ist.

Weniger positiv fanden wir, dass sich in unserem Zimmer kein Fenster öffnen ließ. Zudem waren weder ein Safe noch eine Minibar vorhanden. Insgesamt jedoch eine gute Unterkunft für einen Städtetrip mit idealer Lage.

Family

8/10

Excellent

10 Jun 2026

Sandrine

Parfait pour un séjour en famille.

8/10

Excellent

10 Jun 2026

Jochen

Zimmer war OK und auch das Frühstück war gut.
Können das Familienzimmer mit 4 Betten empfehlen.

Family_with_children

4/10

Poor

10 Jun 2026

sergio

La camera veniva pulita su espressa richiesta ( e già questo non è un aspetto che amo); sl termine della seconda delle 3 notti ho espressamente richiesto la pulizia ma tale richiesta è caduta nel vuoto. Avevo contestualmente richiesto il cambio dei teli da doccia e anche quella richiesta non ha avuto seguito.
Considerando che in bagno non avevo un posto.in cui appendere gli stessi venivano appoggiat sul lavandino o sulla doccia bagnandosi! A mio avviso inoltre, scadente la qualità del sonno complessovo avendo una camera che affacciava su binari dei treni ( la notte non passavano ma cominciavano la mattina presto e stando.in vacanza mi sarebbe piaciuto dormire un pò). Non avevo la colazione compresa ma una mattina abbiamo voluto provarla e onestamente non mi sono pentito di non averla inclusa nel soggiorno.
Buono il servizio bar e reception 24H.

Family_with_children