Name: The Derby London City, Curio Collection by Hilton
Address: Great Tower Street, 5-10, London, EC3R 5DJ, GB

8/10

Excellent

25 Jul 2026

LAURA

The hotel was very clean and located in a great location. The London Bridge was a short walk away with food options nearby.

10/10

Exceptional

21 Jul 2026

PHILIP

Room was available early so was an added bonus, location is really good and staff were very good.
Watched the World Cup final in the hotel bar where the food was good and food and drink prices were good especially for a hotel, overall very good experience.

Partner

10/10

Exceptional

21 Jul 2026

Anastacio

From the front desk to the café, every member of the team was warm, welcoming, and attentive to detail. The rooms are elegant, thoughtfully appointed, and evoke a true sense of respite after a day exploring London. Every detail reflects genuine hospitality, making for an exceptional stay. I would happily return and highly recommend this hotel to anyone visiting London.

Self

10/10

Exceptional

21 Jul 2026

Omolara

Nice hotel. Friendly and helpful staff. - B and Mohammed were exceptional. Close to the London Tower, Tower and London Bridges, Lendenhall market, bars, restaurants and other hidden gems.

Friends_and_family Family

10/10

Exceptional

20 Jul 2026

Fiona

Very clean and modern.

Family_with_children

8/10

Excellent

18 Jul 2026

Rodolfo

The hotel, restaurant, and staff were very nice and the food was good. What I did not like was the room location. We booked a two queen bed room to sleep four. The room was nice and clean. The problem is it was located in the basement so we had no view of the city at all. There is no description anywhere on the reservation or website this where these rooms are located. We would not had stayed here or would have changed our accommodation to two adjoining rooms.

Family_with_children

8/10

Excellent

16 Jul 2026

Sarah

New hotel interior. Everything very clean. A bit of confusion on check in which could have been smoother. Think some staff are still learning the job which is understandable.
Rooms are very compact but have everything you need. Bathroom very small but again fine for a short stay.
Air con great. Coffee machine good.
Bed not overly comfy but fine for one night.
Great location, easy to walk to various tube stations or over the bridge to borough market.
Would probably stay again but would want a larger room.

Partner

10/10

Exceptional

16 Jul 2026

kate

From the moment we arrived we felt welcome. Staff were exceptional we didn’t eat but the food we did see coming out of the kitchen looked amazing and we could only hear good things being said by other customers. Have recommended and will definitely stay again

Friends

10/10

Exceptional

14 Jul 2026

Juan

Hotel is very beautiful and modern
Room was great nice and clean
Hotel location is great very close to lots of bars and restaurants and other sites
Staff was great especially Jaya at front she was very patient and very helpful.

Friends

10/10

Exceptional

14 Jul 2026

Cherise

Highly recommend, no issues at all and thoroughly enjoyed my stay

Family

10/10

Exceptional

13 Jul 2026

JESSE

Best location for Tower of London

8/10

Excellent

11 Jul 2026

Heather

I thought the front end staff were very customer focused & helpful. Our issue was with who ever was servicing our rm . It was dusty , the garbage wasn’t being emptied? Then the last day we stayed they didn’t clean our rm at all . ? Over all I would recommend this hotel

Partner

10/10

Exceptional

11 Jul 2026

Lazwanti

It was near to train station and also important attractions around.

Self

10/10

Exceptional

10 Jul 2026

Zaynab

New clean hotel, staff is very friendly.

Maybe slightly further out from the main touristy stuff. But all good since the property is located near main transit lines.

Very safe also

10/10

Exceptional

10 Jul 2026

Rachel

Our room, two double beds, was well appointed with hair dryer, coffee/tea maker and steamer.
The air conditioning worked great and was appreciated on the usually hot weekend we visited.
Sam, the front desk manager, was friendly, knowledgeable and overall delightful. Always a greeting or wave when we entered or left the building.
And lastly, SUPER close to Tower of London. Literally minutes away.
Highly recommend.

Family_with_children

10/10

Exceptional

07 Jul 2026

Iain

Lovely hotel, attentive staff and nice room.

Self

8/10

Excellent

06 Jul 2026

Paul

5* Infrastructure
4* Rooms
4* Bar & Restaurant
4* Reception
5* Staff
4* Location (Financial District)
5* Room Service
5* Gym
4* Breakfast Buffet & Omelettes
5* Coffee Machines
4* Beds (Queens more like doubles and pillows should be more varied)

Curio is almost always a solid bet in any city. In this case it's a brand new hotel that needs some breaking in and changes to room locations and sizes.

We booked a double Queen Room at 500£ a night and were never told, and thus very disappointed, to be in the sub-basement.

We were told all double-rooms are in the basement and sub-basement. They were tiny with only enough room for the two double beds, a closet and single bathroom.

The rest of the stay was perfect just avoid the double-rooms!

Friends_and_family Family

10/10

Exceptional

06 Jul 2026

Bryden

This hotel was immaculate - from the entrance to each surface and floor it was perfectly clean like the fixtures and paint was laid yesterday. I was very impressed with the details, homeliness, and romantic comfortable feel of this hotel. I would stay again in a heartbeat and suggest any of my friends and family to stay! The air conditioner was amazing with fresh and clean air. The shower and soaps are going to help me change my ideas at home. I must say that the images online perfectly match the rooms and I will be back!

Partner

10/10

Exceptional

06 Jul 2026

Philip

Very helpful check in staff well presented hotel and a lovely room. Very quiet even being close to the lifts. Nice location too

Partner

10/10

Exceptional

05 Jul 2026

timothy

What an absolute gem of a hotel! Great location and such a beautiful building.
From the minute we walked in the staff were really friendly and attentive and then when we got to our room we were pleasantly surprised by the size and amenities. Fab little coffee machine, nice biscuits, great steamer & hairdryer, as well as a lovely, comfortable bed and beautiful shower. We will definitely stay here the next time we stay in London.

Partner

8/10

Excellent

05 Jul 2026

James

Hotel was new and the lobby, restaurant and breakfast was nice. Rooms were small and only one chair fit in the room which makes no sense for a party of 2. Bed was also small.

Family

8/10

Excellent

03 Jul 2026

Marinna

The hotel was great. But the cleaning staff threw away my Prada duster bag so that’s not cool.

Self

10/10

Exceptional

01 Jul 2026

Chloe

The staff couldn’t have been more attentive! Extremely clean room, loved the water refill stations around the hotel.

The aircon was a dream during this heatwave

Family

10/10

Exceptional

30 Jun 2026

Sydney

I absolutely loved this hotel! It was in a great area. It was very clean and great ambience. The hallways and rooms smelled brand new. The staff were extremely kind and helpful! I will definitely be staying there again on my next visit to London! Thank you!

Self

10/10

Exceptional

30 Jun 2026

Oscar

Excelente opción para quedarse en Londres. Muy bien ubicado y bien diseñado. El restaurante es muy bueno también y los empleados fueron muy amables. 10/10

Partner

10/10

Exceptional

30 Jun 2026

Michael

.

Self

6/10

Pleasant

29 Jun 2026

David

Okay experience but response could be better. I requested dental kit in the evening no one Camelot acknowledged it had been missed. I had to call reception the following morning to ask for someone to bring it

Partner

10/10

Exceptional

27 Jun 2026

Alan

Lovely hotel, centrally located and helpful staff. Only slight was no complimentary bottles of water in the room, during a heatwave!

Self

10/10

Exceptional

26 Jun 2026

Ashley

Fantastic hotel I highly recommend. Clean, ac was great, quiet, and the staff were lovely. The breakfast was ok not great.

Self

8/10

Excellent

24 Jun 2026

Darren

It's a very new hotel , so very clean and nicely decorated. Staff very friendly. Dorian in the cafe area rycroft I think was helpful .food was nice also .
Breakfast was very nice also but need Canadian/English Bacon rather than just well done streaky Bacon . Would have been near perfect if not for the Bacon.
Only one big problem with the hotel is if you are travelling alone with a wheelchair electric or otherwise you may find it difficult and frustrating.
First wheelchair lift into building is ok ,if not a little temperamental. But the second is the problem. In order to either go to the restaurant or the toilets, you need to get a member of staff to turn it on with a key . Send you up ,you go do your thing then again need member of staff to get the key and send you down .
This frustrating in not even embarrassing to sit around and wait publicly while staff happily i might add Hunt around for keys .
Was told it was for health and safety reasons. But you can use the first lift no problem but second nope . Things can be done to the lift to mitigate any safety concerns. Luckily for us , there was two of us one in a chair so the other could hunt the key each time . Some sort of automated doors to the rooms lift might help.
Overall hotel , staff and food great . But considering only opened this year disability concerns should be better.

Partner

6/10

Pleasant

18 Jun 2026

Kate

.

Self

8/10

Excellent

15 Jun 2026

Jo Ann

The Derby is a boutique hotel with high end decor and finishings. The staff was helpful and went out of their way to have our room ready prior to the standard check in time. The bed and pillows were extremely comfortable and the breakfast buffet was excellent. The room size was smaller than I expected for a King Suite. The small window and slanted ceilings made it seem even smaller. A bench or luggage rack would’ve been helpful as well. Overall, we enjoyed our stay.

Partner

10/10

Exceptional

07 Jun 2026

Rebekah

Definitely worth the stay. I would do this again with my family next time

Self

10/10

Exceptional

07 Jun 2026

Lauren

Wonderful experience! Staff was lovely and so was the hotel!

Partner

10/10

Exceptional

03 Jun 2026

Sarah

Pretty sure we were the first guests to stay in the room that we booked. Kind staff in a new hotel, allowed us to check in after a long flight almost six hours prior to check in so we could grab a good nap!

Friends

10/10

Exceptional

31 May 2026

Aaron

Great weekend stay. The reception staff are absolutely fantastic, friendly and helpful. The hotel is literally brand new, so everything works flawlessly and the decor feels fresh and not too generic.

Location wise, lots of places to eat nearby, few minutes walk to the river and tube station.

Only improvement could with the servicing of the rooms, they are done very late in the day and things like milk, water coffee etc were not topped up.

Overall had a lovely stay and could happily recommend this hotel.

Friends_and_family Family

8/10

Excellent

31 May 2026

Kushagra

Everything was good. Just found it odd that they didn’t have water in the rooms and guests had to fetch it from a water machine on the floor

10/10

Exceptional

29 May 2026

Thomas

An absolute (new) hidden gem for London hotel options! I had the pleasure of staying a few nights and I highly recommend it. The staff are lovely and a shout-out to the reception team who were friendly, helpful, and supportive. The hotel is very new and so has the new-smell vibe and so make for a very comfortable stay. The room was very well appointed and a comfortable size for central London, with excellent soundproofing from external noise and between rooms. The bed was great and the bathroom lovely. The breakfast has a nice range and was consistently high quality and a great way to start the day. So yes, overall a great stay and I'll definitely be back.

Only small thing, very small, was that they have two different ways of signalling if you do or do not (eco-conscious) want housekeeping each day (one digital via a tablet the other a card for the door). Unfortunately didn't work out consistently and so likely a teething issue as only been open a few months. The housekeeping team were super lovely and responsive when we asked about it.

Self

10/10

Exceptional

25 May 2026

Chloe

The nicest hotel we have stayed in whilst in London and the staff were the ones who topped it all off. All so very friendly and willing to help! Will be coming back everytime we stay in London now

Partner

10/10

Exceptional

22 May 2026

Laura

Staff was helpful and warm. The room was not very spacious but the bed was very comfortable

Friends_and_family Family

10/10

Exceptional

22 May 2026

Denise

Nice staff

10/10

Exceptional

09 Apr 2026

Sally

Beautiful new hotel. Great shower. Fabulous breakfast. Very friendly and attentive staff.

Friends_and_family Family

8/10

Excellent

27 Jul 2026

Christoph

Sehr freundliches Personal vor allem beim Frühstück. Das Frühstück war lecker und vielseitig, Betten super, alles sehr sauber und neu. Wir hatten leckere Cocktails an der Bar. Die Lage ist sehr gut. Insgesamt absolut zu empfehlen.

4/10

Poor

21 Jul 2026

Kerem

I would like to raise a formal complaint regarding the condition of my room upon check-in.

When I entered the room after checking in, I found that the toilet had clearly not been cleaned. There were visible urine stains on the toilet, which was both unpleasant and unacceptable. I have taken photographs documenting its condition.

I called Housekeeping three times, yet it took approximately 30 minutes for someone to arrive. When I contacted the front desk agent who had checked me in, I was told that Housekeeping was currently busy and that my request could not be prioritized.

This was extremely disappointing. After checking into what I expected to be a clean and properly prepared room, I was instead greeted by a toilet with visible urine stains. This falls well below the standard I would expect from your hotel and significantly affected my arrival experience.

Partner

10/10

Exceptional

12 Jul 2026

Arelis

De kamer was lekker cozy en ruim. En na een warme dag was het fijn om in een goed gekoelde kamer te komen.

Family_with_children

10/10

Exceptional

03 Jul 2026

Nolwenn Nina

I just spent a lovely week there. The whole staff made my and my sisters and friends stay extraordinary, they are super attentive, friendly and above what you'd expect from 4 Stars! Especially the breakfast team from Roxy over Lotty to the front desk team with Anna and the others + Sam - what a lifesaver! The bar staff too (forget the names sadly).
Breakfast in general is really great, fresh fruits, vegetarian options, coffee machine with oat milk! And you can watch squirrels outside.
Rooms are modern, cozy and cute. Bath tub with a view on The Shard and thames is worth it imho. I'd come back any time - no doubt. Strongly recommend staying here. And you have a bus + metros nearby.

Family

10/10

Exceptional

24 Jun 2026

Emma Anahí

It’s a very pretty and nicely located hotel. The Hilton Group is doing things right.
The staff is exceptional. Really outstanding. Yes one expects certain things with the stars but from Anna from front desk

10/10

Exceptional

11 May 2026

Nishiyama

朝食バイキングはクラシックフルブレックファーストで美味しいです。部屋にバスタブはありません。トイレ＆シャワー室は広々。洗面ボールは部屋によってサイズが異なり、洗面周りに何も置けないトイレ手洗用の小さなものが設置されている部屋もあります。７Fでも時々下水のにおいが気になることがあります。歯ブラシ、スリッパ、バスローブなどは、部屋に備えられておらず、受付に依頼して無料提供いただけます。ドライヤー、紅茶、ネスプレッソはあります。冷蔵庫にはコンデンスミルク2本が入っていました。空調やベッドの寝心地は快適です。

Business