Name: hub by Premier Inn London Tower Bridge
Address: 28 Great Tower Street, London, EC3R 5AT, GB

10/10

Exceptional

06 Aug 2026

Denise

I had very little time there but the area i explored was safe and clean. Interesting little shopping area within an old passageway

2/10

Poor

02 Aug 2026

Raj Kumar

No telephone available , can’t call emergency to customer service, No table, very small room even hard to walk. No recommend

10/10

Exceptional

30 Jul 2026

Diane

Amazing location. Clean, but tiny room, and excellent breakfast.

10/10

Exceptional

25 Jul 2026

Yelenys

Excelente atención,muy céntrica .

6/10

Pleasant

17 Jul 2026

Randy

The carpet in the room was filthy, the ac unit was not working during London’s recent heatwave and the bed was very uncomfortable. The staff were friendly and tried to be helpful but it seems like the maintenance of the building was severely lacking. The hotel is in a great location (about a 5 minute walk to the Tower of London and Tower Bridge) but I was very disappointed in the hotel itself.

Friends_and_family Family

6/10

Pleasant

13 Jul 2026

Lori

The AC was not working. Room was too warm to sleep well. Asked to change rooms. Was told that all the rooms were warm. Asked for a price reduction. Email that was provided to start a complaint was undelivered. Would not go back despite the staff being very friendly and the breakfast being lovely.

Friends_and_family Friends

10/10

Exceptional

13 Jul 2026

Realto

Close to everything

Partner

10/10

Exceptional

11 Jul 2026

Lara

The staff were wonderful and when I came in late at night and very hot they got me an extra water to hydrate. They helped me figure out the best way to some of my destinations so there were fewer transfers and more efficient timing. It was excellent to have Wagamama within a very short walk. I would stay there again.

Self

10/10

Exceptional

10 Jul 2026

Penny

The staff was amazing. I fell and broke my foot across the street from the hotel. When I hobbled back to the hotel the staff was very concerned and helpful. Assisted in calling me down, stabilizing my foot, calling emergency services and arranging a taxi for me to the hospital. The staff was amazing and I would definitely stay there again.

Partner

10/10

Exceptional

06 Jul 2026

Diana De Fatima

Great hotel great location

Family_with_children

10/10

Exceptional

01 Jul 2026

Jill

Great location, room was small but so efficient and had an air conditioner!

Self

10/10

Exceptional

28 Jun 2026

Marilyn

Lovely helpful staff. Breakfast was great

Family_with_children

8/10

Excellent

24 Jun 2026

Lea

Location is convenient. Staff were friendly. Room is perfectly sufficient for a short stay. I didn’t find the smart controls for a room refresh were usable—seems like this needs to be directly requested at the front desk. Overall no major complaints though and would consider again for a future short stay.

Self

10/10

Exceptional

19 Jun 2026

Lians Quintana

Really nice staff. Hotel located in a really good area with underground stations nearby.

Partner

10/10

Exceptional

13 Jun 2026

campbell

Location

Friends

10/10

Exceptional

11 Jun 2026

Anne

The hotel is in a great area to explore. We were there for 2 nights which was perfect for that size hotel. The rooms are small for two people to move around which I realize is the design.

Friends_and_family Family

4/10

Poor

05 Jun 2026

Diana

Staff was helpful and friendly but room was tiny (even by large city standards) and worn. Self check in was encouraged but did not work (I arrived at a busy time and no one was able to work the self check). The room used technology for lights and air rather than switches which meant in order to adjust room temperature during the night you have to light up the complex touch screen. Which screws up circadian rhythms. Not recommended.

Partner

10/10

Exceptional

02 Jun 2026

Edna

Great location and comfortable room for a couple of.

Partner

10/10

Exceptional

31 May 2026

Regina

The staff was excellent, helpful and polite. I would say they where one of the best I've seen.

Friends

10/10

Exceptional

30 May 2026

John

Staff, location!

Friends

10/10

Exceptional

30 May 2026

Branko

We enjoyed our stay. Great location and staff were extremely hospitable and friendly. We would highly recommend this property.

Friends

8/10

Excellent

29 May 2026

Cristina

Clean room, great position, very nice staff. The only minus is the breakfast (continental only).

Partner

8/10

Excellent

28 May 2026

Irma

Breakfast, location, staff

Family

10/10

Exceptional

26 May 2026

Maria

Todo estuvo muy bien , la habitación, el personal muy amable y sobre todo me dejaron tener las maletas allí después de mi check Out ! Gracias

Family

2/10

Poor

24 May 2026

LYNDA

AC not working, room strictly small, horrible service, sofocating, windows do not open. We are moving to a different hotels. Unless you can deal with all of this, I will not recommend this at all.

Friends

10/10

Exceptional

24 May 2026

shannon

The room was a little small, but for just sleeping and a shower it was great. The bed was comfortable, we asked for more pillows and 5 minutes later they were there. The rain shower head had great pressure, only complaint I would have was the mini split that sounded like a fish tank air compressor filled with water running all night.The staff was excellent service with a smile and if I had any questions they had an answer for. Hotel was close to Tower of London and Tower of London Bridge, after checking those out hopped on a big bus to check out alot of other sites.

Partner

10/10

Exceptional

23 May 2026

Shirley

great stay, great location and room. would hope for a better breakfast offering/skip breakfast next time

Self

8/10

Excellent

22 May 2026

Shauna

The staff were very friendly and accommodating. The breakfast was minimal but the service was lovely and we enjoyed the fresh coffee made to order. This was the perfect location to visit the Tower of London as we had an early reservation and there are plenty of restaurants and pubs around to enjoy. The carpet in our room was a bit dirty and stained but the bed was comfortable and the room was very quiet. Great place if you're looking for somewhere to sleep and not spend much time in the room itself as it is very small.

Family

8/10

Excellent

21 May 2026

Lilia

Hotel was very nice. Showers are slippery as I fell as I stepped in. Let staff know and all I got was sorry

Friends

10/10

Exceptional

12 May 2026

NELJIE

We enjoy the complimentary breakfast.

10/10

Exceptional

12 May 2026

Kim

Great location close to Tower of London
Easy access to the rail system
Clean room, good brekky & facilities

Partner

4/10

Poor

09 May 2026

Julia

False advertisement, the room was like a closet. Should explain size of room. Bed maybe was a full, felt smaller. No window in room. Trying to order coffee in the morning was ignored. Will not stay again.

Partner

10/10

Exceptional

05 May 2026

Emma

Breakfast was the perfect start to busy days, easy quick and no fuss. Staff were all lovely and helpful, easy to chat to. Great location, perfect for a first time traveller to London.

Self

8/10

Excellent

04 May 2026

SO WAN

Location was good and very close to underground (Metro station) and attractions

Friends_and_family Family

10/10

Exceptional

27 Apr 2026

Gilbert

Reception ladies were friendly and helpful. Location was amazing, close to the tower of London, Tower bridge and sky garden. It was perfect!! Super clean, too. Rooms are small, but we were just there to sleep, so it wasn't a big deal. Great price, too.

Partner

8/10

Excellent

26 Apr 2026

diona

Accessible to Tower Bridge

Partner

10/10

Exceptional

25 Apr 2026

Anne

Clean room comfy bed working hot shower. Very centrally located-walked to the Tate Modern, Globe, Market. Used it as my right after usa flight hotel and it was fine. Tons of restaurants and coffee shops nearby

Self

10/10

Exceptional

20 Apr 2026

Katherine

Room was a little small but overall it was wonderful. Space was clean. Great location. And breakfast was worth it!!

10/10

Exceptional

05 Apr 2026

David

This was my first stay on my first international trip. The staff here are so friendly! I was pleasantly surprised! My room was clean and I would 100% stay here again!

Self

10/10

Exceptional

04 Apr 2026

nicole

Had a few problems with the room we got at check-in...We asked for a change and were given another 'perfect' room immediately. Staff is so nice & helpful. Rooms are small but totally functional & cheerful. Loved the breakfast, the lobby, the vibes and perfect location. Not the 1st time we stay at a Hub and we are always happy to return.

Friends_and_family Family

8/10

Excellent

02 Apr 2026

Sharlyn

Hotel was good but no Windows in the room

Family

10/10

Exceptional

27 Mar 2026

ARTHUR WARREN

It had a fair continental breakfast, with plesent staff and multiple shops.

8/10

Excellent

26 Mar 2026

Mary Ann

Yes

10/10

Exceptional

23 Mar 2026

judi

I was very satisfied with my stay there room was nice and bed very comfortable !!!! The whole place was very clean and staff was excellent . I would definitely stay there again . And location was wonderful.

Friends

8/10

Excellent

21 Mar 2026

Carrie

Convenient location. Room carpet could use a major clean or upgrade.

10/10

Exceptional

17 Mar 2026

Lucretia

We just had a wonderful stay at the Hub. Perfect location near tube station and sites (Tower Hill station and Tower of London just a few minutes walk up the street.) Away from too much hustle and bustle so relatively quiet but still moments away from business district and great restaurants and shops. The staff were extraordinarily friendly and accommodating. The rooms are small and definitely ask for a window room. We had a slight view of the river and great view of the Shard on the south bank. No refrigerator, coffee station, etc but coffee tea and snacks are in the cafe. Great happy hour specials at the little bar. We loved it for the price and our short stay. We definitely plan to return.

Partner

10/10

Exceptional

09 Mar 2026

Larry A

The room was clean and comfortable. We had a good night sleep both nights we stayed. The thing that impressed us the most though was that all of the staff were so friendly and helpful. We would definitely stay again!

Friends_and_family Family

10/10

Exceptional

04 Feb 2026

Madison

room was small but clean. great location!! and price! hotel breakfast was also reasonable

Leisure Partner

8/10

Excellent

04 Feb 2026

Scott

Staff were very welcoming but the carpets in the room are very old and dirty

Leisure Self

8/10

Excellent

25 Jan 2026

Ru-Yu

Staff was really friendly but wifi did not work at all.

10/10

Exceptional

17 Jan 2026

Brittani

Very

8/10

Excellent

11 Jan 2026

Cade

It is a nice clean little place to stay with a lot of easy access to the center of the city.

Leisure Self

6/10

Pleasant

03 Jan 2026

Ashley

The room was ok but much smaller than others Premier Inn Hubs. Carpet was significantly stained and there was

10/10

Exceptional

02 Jan 2026

Michael

The hotel was clean and the staff were friendly. We arrived a bit earlier than check-in time but the hotel stored our luggage. There were some great restaurants nearby as well. Overall a great stay!

Leisure Family

10/10

Exceptional

28 Dec 2025

Paramjit

Had a great stay here. The room was clean, comfortable, and exactly as shown. Staff were friendly and helpful, and the location was very convenient. Would definitely stay again and recommend it to others

Leisure Family

6/10

Pleasant

23 Dec 2025

Ian

The staff were polite, and the location was great. Room left uncleaned despite a request.

Leisure Partner

10/10

Exceptional

11 Dec 2025

Maria

Great staff

8/10

Excellent

04 Dec 2025

Norma

Clean room, staff and location. It’s walkable to train stations, the Tower Bridge, Tower of London, Borough market, Sky Garden to name a few.

Leisure Partner

10/10

Exceptional

26 Nov 2025

Jamie

the service was my favorite part of my stay! the staff are so helpful and there is always someone on call- they made my stay! also the soap smells lovely :)

Leisure Friends

10/10

Exceptional

07 Nov 2025

Christina

Small but nice room, friendly staff

Leisure Self

6/10

Pleasant

31 Oct 2025

anna

The room is small and the bedsheets and comforter has some kind of stain. When I ask to replace it the desk said they don’t do that unless we stayed for the whole week. Ask for a clean and I thought it will be done when I come back in the afternoon the housekeeper knocked about 4 pm and just gave us a fresh towel and I said come back in 10 minutes with the young housekeeper seems not happy hearing that and didn’t showed up but when I ask at the desk they do rectify. Some young receptionist sometimes seems not happy when you ask for favor as it shows on their face. However some are really friendly and helpful. Coffee and tea in receptionist available for guest. Stay is fine but probably will not stay again if I come back in London.

Leisure Partner

10/10

Exceptional

30 Oct 2025

Nehal

Amazing hotel with a super friendly staff. Great location too! Highly recommend.

Partner

10/10

Exceptional

26 Oct 2025

William

London Baby! It was a great hotel in a great location. Great breakfast and the 24/7 hot drink selection was a big hit.

Partner

6/10

Pleasant

26 Oct 2025

Diletta

The room was clean enough but it felt like a prison cell. I understand the concept having stayed at a CitizenM, but alt least CitizenM had personality. The room was dingy and wallpaper was peeling. There was rarely any staff in the lobby. They don’t have coffee makers I they rooms but it’s free 24/7 in the lobby. It would be helpful if they provided take away cups since you otherwise have to carry and open mug of coffee back up to your room. I am shocked at how high the reviews were, the people who stayed there have clearly low expectations. The one good thing was the location very close to the Tower and easy transport.

10/10

Exceptional

04 Oct 2025

Anne

Friendly staff and very convenient location:

Self

2/10

Poor

04 Oct 2025

sidney

Poor breakfast, room cleaning was not done . Carpets filthy

Leisure Self

2/10

Poor

29 Sep 2025

Mabel

Breakfast limited to a yogurt and a muffin

Leisure Family

6/10

Pleasant

21 Sep 2025

Erica

The rooms extremely small. They are not made for 2 people.

Leisure Partner

8/10

Excellent

19 Sep 2025

Teresa

Convenient to Royal Mile without the fuss of the RM. Breakfast could be better. Get some bananas and croissants.

10/10

Exceptional

24 Aug 2025

Sulaiman

High tech, good location and very neat.

Leisure Family

8/10

Excellent

13 Aug 2025

Kirk

Very nice hotel, but several room inconveniences.

Trendy, fresh, & very clean hotel. Professional & friendly staff. Great location ... short walks to bus stops, Thames, attractions, shops, & restaurants.

Room was nice, but w/ few amenities, inconvenient lighting, glitchy temperature controls, & lacked bathroom privacy.

Amenities: Only 1 very small end table for personal items (cell phones, wallets, keys, cups/glasses, etc.) No boiler, coffee service, fridge, etc. Very small hanging-clothes space (enough for perhaps 2 jackets or 3-4 shirts/pants.) No night stands. Bed against walls on two sides, so one sleeper must crawl from foot of bed to sleep.

Lighting: Light controls located by bed ... well-away from entry door. All room lights turn on full when entering the room. So if one person leaves the room early (say for exercise or coffee,) all lights come on upon re-enty, waking any sleepers. Also, no separate control for bathroom lights.

Temp control: Thermostat would only hold set temp for perhaps 15-20 min, then revert (apparently) to a default temp. So had to constantly re-set control to maintain desired temp. Staff attempted to correct the control several times w/ limited effect.

Bathroom: No separate bathroom light control & mostly-glass wall between bath & bed. So one must shower via night-light mode, or turn on room lights to shower (waking any sleepers.)

Partner

10/10

Exceptional

07 Aug 2025

Julie

The rooms are very small but they are so perfectly designed for efficiency that they are comfortable. The high tech features in the room make the limited space very usable, and the modern design makes the room feel high end.

Leisure Partner

10/10

Exceptional

10 Jul 2025

Sara

Very small rooms - but really we were just sleeping there, so it was perfect.

Leisure Partner

10/10

Exceptional

23 Dec 2024

Sarah

Great stay, fabulous staff

Fantastic stay. Super friendly and welcoming staff. Fabulous location. Only thing was the room we choose was a little small for two. Will go the larger option next time.

Partner

8/10

Excellent

05 Aug 2026

Dawn Ross

Fint hotell og god beliggenhet.

8/10

Excellent

02 Aug 2026

Annalisa

Gute lage, saubere Zimmer, jedoch sehr kleine auswahl beim frühstück.

8/10

Excellent

02 Aug 2026

Marcel

The advantage here is that you are in central london. The breakfast could be better, but the Hotel is generally solid for the price.

8/10

Excellent

27 Jul 2026

Jess

Virkelig god beliggenhed. Fin morgenmad og meget hjælpsomt personale. Værelse var lille men ok til par, det var dog generelt noget slidt.

4/10

Poor

15 Jul 2026

Erhan

Oda temizleme için yalvarmanız gerekiyor yapmıyorlar ve yapınca da sadece yorganı düzeltiyorlar memnun kalmadım

Friends_and_family Family

8/10

Excellent

13 Jul 2026

Manfred

Schneller Check-In, saiberes Zimmer, behindertengerecht, moderne Einrichtung, Frühstück gut aber nicht kontinental

Friends

6/10

Pleasant

06 Jul 2026

Tadashi

一階（地上階）の部屋でしたがスタッフ用の部屋が隣にあり夜中11時過ぎや早朝からドタドタ音がうるさく壁側からもドンと揺れる感じがあり苦情を伝えたが、改善されることなく２泊を過ごしました。お客さんが出している音ではない様子なので、スタッフの方がもう少し気を使うだけで良いかと思いましたが無造作に扉の閉まる音や壁に何かぶつける音と気が散ることが多すぎました。その他は朝食を含め丁寧な対応でとても良かったです。他の階であればもう少しましだったのかもしれません。

Business

6/10

Pleasant

29 Jun 2026

Katsuji

場所は分かり辛いですが外観の写真を見ていくと良いと思います。ロンドン塔のすぐ近くで訪れる場所によるでしょうがバスが便利なので立地は問題ありません。

Self

4/10

Poor

27 Jun 2026

Anna

Väldigt enkel frukost, stod att den var bra men den var väldigt enkel och hade nästan ingenting. Inget pålägg såsom ost ens.

Partner

8/10

Excellent

25 Jun 2026

Niklas

Ok standard at an ok location.

Self

10/10

Exceptional

24 Jun 2026

Iselin

Supert hotell

10/10

Exceptional

19 Jun 2026

Denise

Perfekt für Alleinreisende. Außerdem viel praktischer Stauraum, sehr schönes Bad und mein Zimmer hatte sogar eine gute Aussicht

Self

4/10

Poor

15 Jun 2026

Roberto

Stanza in discrete condizioni. Per rifare la stanza non ti avvisano che c'è da premere un tasto reset. Nonostante l'avessi premuto comunque non è mai stata rifatta. Colazione solo dolce e con cose confezionate, manca quella salata.

Business

10/10

Exceptional

09 Jun 2026

Thiago Tadeu

O quarto é bastante compacto, mas, para hospedagem solo, como foi meu caso, funciona bem demais. Instalações modernas, limpas e um staff extremamente atencioso. Café da manhã com poucas opções, mas o suficiente para se alimentar bem.
Localização fantástica. Muitas opções de transporte e de atrações turísticas por perto. Valeu cada centavo.

Self

10/10

Exceptional

07 Jun 2026

Julieta

Breakfast delicious 😋

Partner

6/10

Pleasant

06 Jun 2026

Christian

Leider war das Zimmer nicht sauber und gewartet ein Nagel war in der übergangleiste von Bad zum Zimmer herraustehen Fenster sehr schmutzig

Family_with_children

4/10

Poor

05 Jun 2026

NOBUHIKO

コップなし、朝食は簡素でした。

10/10

Exceptional

29 May 2026

Fausto

Hotel muito bem localizado, várias opções de restaurantes perto, mercado, metrô. O quarto é pequeno, mas foi confortável. O café da manhã é bem servido, mas faltam opções de proteínas e opções salgadas, porque tudo que e servido é doce. A equipe de funcionários muito prestativa. Recomendo.

Partner

10/10

Exceptional

29 May 2026

DANIELLA

É a quarta vez que fico no hub Tower Bridge. Se fico novamente hospedada lá, sinal que têm uma equipe educada e prestativa, café da manhã muito bom pelo preço cobrado(e opcional dentro da reserva). Toalhas e quartos sempre limpos.
É a primeira vez que uso Hotéis.com, das outras vezes fiz direto com a rede. Achei Hotéis.com super fácil e facilitou ao dividir no cartão. A localização é fantástica- basta atravessar a rua e está na Torre de Londres e Tower Bridge. Sem contar que tem 2 estações de metrô super perto - Monument e Tower Hill.

Self

8/10

Excellent

27 May 2026

Michele

Excelente localização.
5 min da Torre de Londres e a 10 da tower bridge. Tem duas estações de metrô a 5 min cada.
Nos arredores possui diversos pubs mas não há mercadinhos.
A equipe do hotel é super prestativa.
O café da manhã é muito gostoso porém não havia muita variedade. Senti falta de queijos e ovos. Fiquei 5 diárias e todos os dias eram as mesmas opções.
O quarto é bem pequeno porém bem dividido. O único problema foi não ter janela.

Partner

10/10

Exceptional

25 May 2026

Ines

Hotel ist sehr zentral, 5 Gehminuten von Tower Hill entfernt, total ruhig, bei unserem Standard Zimmer war kein Fenster, falls das für jemanden wichtig ist..das Frühstück ist eher klein, aber super nett. Mit gutem Kaffee, Muffins, Joghurt, Fruchtsaft, Pancakes, Croissants....so freundliches Personal, nette Kaffeehaus Atmosphäre.
Zimmer total in Ordnung, alles digitalisiert. Sehr bequemes Bett und funktionell eingerichtet. Wir würden wieder kommen..

Partner

6/10

Pleasant

21 May 2026

Elisa

Great location, but the room comfort and breakfast fell short

The Good: The location of this hotel is fantastic. It’s just a few steps from the Tower of London and Tower Bridge, with incredibly easy access to the metro.

The Bad: The rooms are quite small. A major design flaw is that the bedroom and bathroom lights operate on the same switch—meaning if you need to use the toilet at night, you have to wake up the whole room. The bathroom was also missing a toilet brush.

The Food: Breakfast was just okay. There wasn't much variety, and it was entirely sweet options—no eggs or bacon to be found.

Overall, it's a decent base for sightseeing if you only care about location, but the room functionality needs improvement.

Partner

10/10

Exceptional

21 May 2026

BRUNO AGUIAR

O quarto é pequeno porém muito funcional. O banheiro é ótimo, o chuveiro maravilhoso. Vale a pena pegar o café da manhã, é simples porém pelo preço é uma ótima opção. Eu sempre levava um queijo para complementar. A localização é ótima, fizemos muitas coisas a pé ou a poucas estações de metrô/ônibus de distância. Os funcionários do hotel são muito prestativos e atenciosos. Voltaria com certeza!

Friends_and_family Friends

2/10

Poor

20 May 2026

Chantal

Das Bett war deutlich zu klein für 2 Personen. 1,20m sind nicht ausreichend und definitiv kein Doppelbett! Das Frühstück und der Service war okay. Leider war es auch sehr sehr dreckig. Ich kann es nicht empfehlen

Partner

10/10

Exceptional

19 May 2026

Christin

Tolles einfaches Frühstück und eine super Lage. Die Zimmer sind auch in Ordnung.

Family

10/10

Exceptional

17 May 2026

Bitte

Bra rum, tyst. Helt ok frukost. Märkligt att endast ge en handduk per rum. Men fick en extra vid förfrågan.